Our Ser vices Paint Protection Film - No More Stone Chips Paint Protection Interior Protection Window Tinting Pinstriping Kits Graphtec vinyl cutters consulting sales service support vehicle protection solutions Duco Scratch® Franchise working together A The short story founder of Duco Scratch, Merrick Nemeth, is enthusiastic about cars and motorcycles. Merrick always wanted to do something about his passion and so in 2005 started with the Duco Magic ‘franchise’. While working with Duco Magic, Merrick was the ‘touch-up guy’ with his main clients being from car yards. Merrick soon discovered that the car yard managers were not very W hat do you need to be a successful Duco Scratch franchisee? interested in the quality of work Merrick wanted to do and so within the year Merrick A profile of Duco Scratch’s started Duco Scratch. Merrick was successful franchisees may come disappointed on how the automotive paint from diverse was being protected at car backgrounds such as yards and decided that he information would pursue his passion technology, retail for quality cars and service, the public motorcycle paint service or the protection. He started first financial services with a liquid glass paint sector. protection and soon moved However, the one on to paint protection film. thing they all should Merrick discovered that the have in common is paint protection film not good people skills! Business only protected the paint from being acumen, ambitious, self motivated, scratched or chipped but it also protected the patient, able to communicate, paint from other environmental elements. dedicated and passionate - with a strong desire to succeed, prepared to learn and to adopt new ideas, and a keen interest and desire to run their own retail business are attributes which identify you as our most potential Franchisee. An interest in and knowledge of cars and motorcycles would be helpful, but is not essential. 2. B enefits There are wide ranging benefits to being a Duco Scratch franchisee some of which are outlined below. Customers Rapid response to customer enquires Company branding promises reliable service Master Franchisee Durable, top quality products and processes The Master franchisee is Master Franchisee and Franchisees responsible for recruiting, Comprehensive training program selecting and training of Bulk purchasing allows for lower cost products new Franchisees with Access to the latest patterns initial and ongoing Continuing capital growth assistance provided to Develop significant sized business for Master the Master Franchisee by Franchisee Duco Scratch head office. Support given by Duco Scratch includes software support, equipment, training, documentation and day- to-day assistance. Presentation and Branding S trengths and Core Values of the Company The core values that support the success of a Duco Duco Scratch Pty. Ltd. is the national franchisor and provides intellectual property, computer Scratch company are honesty and reliability together and IT programs, equipment, with total commitment to customer service. products, template franchise agreements and disclosure Brand name importance documents along with franchising Excellent reputation for know-how. customer service Franchisor system designed to give close personal support to franchisees Our first priority is looking after franchisees and franchisors An equal priority is given to clients We work persistently to Master Franchisees improve our service and Master Franchisees keep costs low are actively engaged We put performance before in the recruiting and display training of new We sign only franchisees franchisees and and franchisors we are development of the convinced will succeed division within the We put the long term region, including welfare of the group before franchisee growth, short term profit advertising, training We treat staff well but require them to and support. perform exceptionally We treat people as equals 3. T raining Out training program prepares new franchisees to operate their own small business Provides 3 weeks of practical training skills necessary for providing the service and satisfies the criteria required for licensing Franchisees are not permitted to begin operating prior to completing the training Franchisees are encouraged to obtain their OHS card. P PF training Intro to the Paint Protection Film industry Explanation of tools of the trade Introduction to using the plotter to cut Clear Bra patterns Setting up plotter Techniques for editing and altering patterns using CorelDraw Techniques for making new patterns and custom kits using CorelDraw Placement of patterns on film to minimize wastage of film Proper storage and maintenance of equipment and film Step by step instruction in the installation process (covers all levels of difficulty) Proper film stretching Tips and tricks for successful installation Marketing and pricing of services 4. W 1. hat is in the Duco Scratch franchisee package? Graphtec FC8000-160 - 64" cutting plotter including accessories 2. Software for cutting of patterns including security device (dongle) 3. Computer, monitor, operating system (Vista Home Premium edition), CorelDraw, MYOB, MS Office 4. Roll of film – 7510 300mm x 30m 5. Roll of film – 7510 610mm x 30m 6. Roll of film – 7510 1220mm x 30m 7. Roll of film – 7510 1470mm x 10m 8. Roll of film – 7514 610mm x 18m 9. Roll of drawing paper 610mm x 100m 10. Roll of drawing paper 1220mm x 25m 11. Application tape 150mm x 91.4m 12. Application tape 300mm x 91.4m 13. Application tape 50mm x 91.4m 14. Computer setup with Graphtec FC8000 160 15. 500ml baby shampoo Johnson & Johnson 16. Application fluid 4 litre tin 17. Paint protection kits including shampoo 18. Protector and Vinyl & Leather Protectant). 19. Plexus – 198g 20. Plexus – 368g 21. Dual action polisher 22. Two sets of 6” buffing pads 23. Gold squeegees 24. Black rubber squeegees 25. Scalpel and spare blades 26. Syringe needle 27. Application pads 28. Bonnet terry cloths 29. 20000 DL fliers 30. 1000 brochures 31. Spray bottles 1 litre 32. Lint free cloth 33. Heat gun 34. Listed at Duco Scratch web site 35. Franchise fee (currently $66,000), Master Franchisee fee depends on the location 36. Listed in national magazines 37. 3 weeks training at Ormeau Head Office or with your Master franchisee 5. W hat else do you need? to lease workshop (up 150m²) waiting area for your customers water cooler office furniture working bench (300cm x 100cm) some shelving internet access Since starting Duco Scratch in 2006 there has been a double-digit printer annual growth and during recession telephone 2008-09 we increased our sale by fax massive 58% just in 12 months. eftpos facilities The high demand for our products and services has resulted in a need public liability insurance for more stores around Australia to satisfy customers. P resentation and Branding The presentation of the Duco Scratch trademark is an important part of our business. Accordingly, a style guide exists to protect the manner in which the trademark is displayed. The style guide specifies the font, style, logo and layout to be used in all advertising including stationery, uniforms, advertising and vehicles. Duco Scratch prepared a Mitsubishi Evo X and become a sponsor of the car crew on Targa Tasmania 2009. 6. F inding Work for Franchisees Brand recognition is exploited through the use of the Duco Scratch name and logo on all advertising, uniforms and vehicles. Our advertising must adhere to a style guide produced by Duco Scratch. Clients are able to book services online. Master Franchisee will be responsible for the W hy have a Duco Scratch franchise? advertising in their region using appropriate If you love cars, advertising media such as local radio station, motorcycles or even like special promotion brochures etc. the challenge of The franchisee will be designing paint protection film for cars, responsible for bikes or RVs and want advertising in their to be your own boss territory (letter box then a franchise from flyers etc). Duco Scratch could be Duco Scratch head what you’re looking for. office will be responsible for national magazine advertising and updating website. R isk Factors We can’t give you any guarantee that you will succeed. The Duco Scratch franchise system provides you with the tools, equipment and start-up products DUCO SCRATCH WEB SITE and up-to-date knowledge to operate a store. It is up Our website has plenty of to you to utilize those tools. Like any business information about our services, venture, there are risks involved. Purchasing any products including photos and business venture is a major decision which should customers are able to book or buy not be taken without consideration. We highly services or products online from a recommend that you do your own research and take particular store. Our website also financial, business and legal advice before making a has the basic information regarding decision about purchasing a Duco Scratch franchise. to the franchise. We constantly update our website, Competitive position to ensure our products and There can be no assurance that other services maintain a high position in parties will not develop products or the natural search engine lists such services that compete with Duco as in Google and this makes it Scratch or supersede products or highly beneficial to all Duco Scratch services of Duco Scratch. There may be unexpected changes in franchisees. customer demands or expectations for the existing products or services of Duco Scratch. There can be no assurance that Duco Scratch competitors will not succeed in the development systems or technologies and products that are more effective than any which are, or are being developed by Duco Scratch. 7. FAQ What do I get when I buy a Duco Scratch Franchise? Duco Scratch create and retail a broad range of paint protection kits for cars and motorbikes, custom protection kits for cars, trucks, bikes and RVs, Paint Protection for new and used cars, Interior Protection, Electronic rust proofing, Window Tinting and some sign-writing and pin-striping kits. The Master Franchisee or Franchisor will provide you with most of the equipment and tools you need to start your business. Do I need to know how to apply paint protection or any special skill? Experience in any above product is not necessary as initial training and documented procedures are provided. However, a passion in cars or motorbikes may help you succeed. Where do I buy my products or raw material? Approved raw material such as PPF (paint protection film), any products used for paint protection or interior protection, electronic rust protection may be purchased from Duco Scratch head office or from selected alternative suppliers. Can I buy a store and employ a manager to run it? A Duco Scratch store operates best under the direction of a hands-on owner operator who takes an active role in the business. How much does a store cost? The price of a brand new store differs depending on the options chosen for the store and the location. You can choose to be a Master Franchisee or a Franchisee. What about ongoing costs? On a monthly basis, the Master Franchisee charges a royalty and an advertising levy for local and national advertising which is direct debited from your business bank account. What is the term of a Franchise Agreement? A new store’s Franchise Agreement is for an initial term of 5 years plus a renewal term of 5 years. On existing stores, the term of the Franchise Agreement depends on the time left on that store’s issued Agreement. Do I own the premises or is it leased? Generally, the Master Franchisee will help you choose or recommend the site on the basis of location and size of the property. You will need to sign up the lease agreement with the landlord of the property. I’m interested in a Duco Scratch franchise. What do I do now? Contact the Franchisor and they will guide you through the process and provide you with all the relevant application forms, information pack and all other information and documents that will help you to make a decision. How long does it take? You could operate your own store in a month after you complete the initial training. You must complete three weeks training with your relevant Master Franchisee or Franchisor, pay all fees, find a suitable shop and then it is really up to you. We want Franchisees who want to be successful. So if you make an enquiry, we’ll provide you with all the help you need. But, if you decide to withdraw, we won’t pursue you. We believe that the franchise is strong enough to be successful and we will not pressure an applicant into a decision. Duco Scratch Pty. Ltd. vehicle protection Unit 4 solutions 8 Hopper Avenue Ormeau QLD 4208 Ph: 07 5549 1477 www.ducoscratch.com.au 8.