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					Policy / Procedure Number: LIM0046V2
Student Support Services
1. Policy

This policy/procedure supports ‘Standard 6 – Student Support Services’ of the ‘National Code
of Practice for Registration Authorities & Providers of Education & Training to Overseas
Students 2007’ which states:
 “Registered providers support students to adjust to study and life in Australia, to achieve their
 learning goals and to achieve satisfactory progress towards meeting the learning outcomes of
 the course.”
This policy ensures that all students are given support while studying at Layas Institute in
Australia. This support includes both academic support and personal support and the following
procedures ensure that students are made aware of the support available. Layas conducts an
Orientation Program for all new students and the details of this is included in the procedures
outlined below.

2. Procedure

Nominated Student Support Officer

Whilst all staff employed by Layas Institute have the responsibility to provide support to all
students, Layas Institute has a nominated ‘Student Liaison Officer’ who is available to all
students, on an appointment basis, through the standard hours of business (currently 9:00am –
5.00pm).

Students can access the Student Liaison Officer directly to organise an appointment. Currently the
Student Support Officer is:

Name: Shan Zhong                            Ph:     9600 3777 ext 208               Email:
      celia.zhong@layas.du.au

The Student Services staff will ensure that up-to-date information is available for the following
services and that the contacts listed are current. This information is given to students during their
Orientation Program.

Student Support Services

The following support services are available for all students studying at Layas Institute. Layas
Institute will provide students with contact details for any matters that require further follow up
with relevant professionals. Such referrals are provided by Layas Institute at no cost to the
student, but fees and charges may apply where an external service is used by the student; this
should be clarified with the student prior to using such services outside Layas Institute.




Layas Education Group Pty Ltd Trading as Layas Institute Melbourne                      Version 2
CRICOS Provider Code: 02796J ABN: 34 121 138 636
Level 4, 180 Queen St Melbourne Victoria 3000 Australia
T: + 61 3 9600 3777 F: +61 3 9606 0377
www.layas.edu.au info@layas.edu.au
    •   Academic issues

        Students may have concerns with their attendance, academic performance or other related
        issues that are placing them at risk of not achieving the requirements of their course.
        Students are able to gain advice and support in ensuring they maintain appropriate
        academic levels, attendance levels, and general support to ensure they achieve
        satisfactory results in their studies.

        All students’ progress and attendance is monitored and guidance and support provided
        where unsatisfactory results are identified.

        Students can access the Student Liaison Officer, Campus Manager or Program Manager
        to discuss academic, attendance, or other issues relevant to studying at Layas Institute at
        any time. These staff will provide advice and guidance, or referral, where required.

    •   Personal / Social issues

        Many issues can affect students social and/or personal life and all students have access to
        the Student Liaison Officer or Campus Manager through normal Institute hours to gain
        advice and guidance on personal issues, accommodation, or family / friend issues. Where
        further support is required, a referral to appropriate support services will be organised.

    •   Accommodation

        While Layas does not offer accommodation services or take any responsibility for
        accommodation arrangements, we are able to refer students to appropriate
        accommodation services and are always available to discuss issues or concerns students
        may have with their accommodation arrangements.

        All students are encouraged to have accommodation organised prior to arrival in
        Australia but the Student Liaison Officer can refer students to appropriate
        accommodation services.

    •   Medical Issues

        Student Services will always have an up to date list of medical professionals within
        access from the college location, and any student with medical concerns should inform
        the Student Liaison Officer who will assist them in finding an appropriate medical
        professional. The Student Liaison Officer can also assist students in obtaining health
        cover with Layas Institute’s chosen provider, OSHC Worldcare.

        The emergency phone number for an ambulance, police, or fire attendance in Australia is
        ‘000’. This number should only be dialled in cases of genuine emergency.

    •   Legal Services

        Where the Student Liaison Officer feels it appropriate for you to gain professional legal
        advice they will refer you to an appropriate legal professional. Free legal advice and




Layas Education Group Pty Ltd Trading as Layas Institute Melbourne                    Version 2
CRICOS Provider Code: 02796J ABN: 34 121 138 636
Level 4, 180 Queen St Melbourne Victoria 3000 Australia
T: + 61 3 9600 3777 F: +61 3 9606 0377
www.layas.edu.au info@layas.edu.au
        referral services can be obtained from a range of national and state organisations. Further
        details can be found at www.research-one.com.au/Community+links.aspx.

Students have the right to view their individual student file, which is kept by Student Services.
Requests should be made in writing to Student Liaison Officer, and access to student individual
file will be allowed only when supervised by a member of staff from Student Services.

Student Orientation Program

All students are required to attend an Orientation Program at the beginning of their studies with
Layas Institute. The Orientation Program is jointly managed by the Campus Manager and
Program Manager. Orientation will include:

    -   Introduction to the Layas Institute, Melbourne, and its staff.
    -   A tour of the Layas Institute Campus identifying classrooms, student areas, student
        administration/services area, and other services such as toilets, fire exits, and restricted
        areas.
    -   A copy of the Student Handbook and a range of documents relating to the selected course
        and available services.
    -   Further information about the course to be delivered.
    -   Training and assessment procedures.
    -   Student administration requirements.
    -   Student support services and campus resources.
    -   Melbourne city orientation.




Layas Education Group Pty Ltd Trading as Layas Institute Melbourne                     Version 2
CRICOS Provider Code: 02796J ABN: 34 121 138 636
Level 4, 180 Queen St Melbourne Victoria 3000 Australia
T: + 61 3 9600 3777 F: +61 3 9606 0377
www.layas.edu.au info@layas.edu.au

				
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Description: Student Support Services