I N T E R V I E W G U I D AN C E I N F O R M AT I O N
Preparation is the first step toward a successful interview. Company interviewers will expect you to be
prepared for the interview and to have given some thought to the questions that you will be asked. It is
important to know the following:
DO’S BEFORE THE INTERVIEW
• Know the exact place and time of your interview – it is recommended that you travel to the place
a day or two before the interview.
• Arrive 5-10 mins prior to your interview time – late arrival is never excusable. If you are caught
up and are going to be late, call your interviewer to let them know.
• Know the interviewer full name and title – if need be ask for spelling if you are not sure of the
• Find out all you can about the company – research the company’s website and/or ask for
• Dress appropriately – clothing must be neat and tidy, shoes must be polished, hair must be neat
and tidy. Do not wear heavy, outrageous make up or outrageous nail polish. Usually the appropriate
dress is business dress, even if the company has a relaxed dress
• Revise your resume thoroughly – Make sure you know all the details listed in your resume. This
also includes references.
DO’S AT THE INTERVIEW
• Switch your mobile off – your mobile phone should be switched off during the interview. If you
accidentally leave it on and it rings, do not answer the call and apologize to the interviewer for the
• Fill out the application form in full – this will show your initiative. Take extra care with spelling.
• Shake hands firmly – This shows that you are confident.
• Wait until you have been offered a seat before sitting – nice gesture.
• Make and hold eye contact – This shows that you are confident and interested in what the
interviewer has to say.
• Sit up right – Don’t slouch. This shows you are interested in the position.
MOST IMPORTANTLY – SMILE AND LOOK ALERT AND ENTHUSIASTIC AT ALL TIMES!
DON’T’S AT THE INTERVIEW
• Don’t fold your arms – this creates a barrier. Keep your arms relaxed and in your lap.
• Don’t answer question with a yes/no answer – always elaborate on your answer
• Don’t burn bridges – if you realize you are not interested in the position, remain interested. You
may see them again in the future and they may have your perfect job.
• Don’t put past employers down – this is very unprofessional and may cost you the job. The
interviewer may think if he were to hire you and you were to leave, you may do the same to them.
• Don’t immediately enquire about salary/bonuses etc – don’t be put off if this is not brought up in
the interview, the interviewer may want to raise this later. Try to avoid giving a monetary figure, try
to give a range instead.
If you have to say something negative about yourself, always end it on a positive note. For
Q/ This position requires you to use the MYOB software. Are you familiar with MYOB?
A/ No, unfortunately. However I am willing to do an MYOB course to learn.
As mentioned earlier, it is important to look confident and interested at all times. The
interviewer will be looking at this, as well as a great personality. Below are a list of negative
factors you should look out for!
• A pushy, know it all attitude
• Lack of planning for career – no purpose of goals
• Lack of confidence, interest and enthusiasm
• Lack of preparation for the interview
• Over emphasis on money – interested only in remuneration
IMPORTANT NOTE TO REMEMBER!
If you get the impression the interview isn’t going well, don’t let your emotions show.
Sometimes the interviewer may want to get you angry or upset in order to test your
TYPICAL QUESTIONS YOU MAY BE ASKED
• What interested you to this role?
• Why would you like to work for our company?
• What do you know about the company?
• What are your strengths / weaknesses?
• Do you enjoy working in a team or by yourself?
• How do you spend your spare time?
• What do you see yourself doing in 2 years? What about 5?
• How do you handle pressure?
You may be asked some behavioral questions such as……….
• The store you work in closes at 5.30pm. It is 5.25pm and a customer walks in. What do
• Explain a time when you had to implement a new system into your workplace?
• An angry customer has called you she is yelling and being difficult. How do you
QUESTIONS YOU SHOULD ASK
• Why is this role available?
• What would my day consist of?
• Who will I report to?
• How many people work in the company?
• How long has the company been established?
TIP: Never show you feel intimidated or nervous. You need to sell yourself. You need to make
the interviewer believe they need you in their company. Think of yourself as a product you are
trying to sell.
Remember that the interviewers main concerns are:
• Do you really want the job?
• Would you fit in?
• Would you stay?
• Do you have the necessary skills they require?
If the position is offered to you on the spot, accept it. If you need time to think about it, the best
way to say this is “I am very interested in the position, and I will call you tomorrow.” This is much
better than saying “I’ll think about it”