3 Your Local Settlement Support Providers 3 Your Local by lindash


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									                           3. Your Local Settlement Support Providers                                                                                                                     3. Your Local Settlement Support Providers

          Service                Target group                     Support provided                     Auburn providers                                           Settlement Programs funded by the Department of Immigration & Citizenship (DIAC) include:

       Settlement          • humanitarian entrants          Enterprise Facilitation Project           Friends of STARTTS                                          • Adult Migrant English Program (AMEP)
         Grants                                              - assisting refugees with a                                                                          Provides free English language tuition to eligible migrants and humanitarian entrants who do not have functional English.
        Program                                               business idea to develop            Level 1, 44-50 Auburn Rd,
                                                             and enact a business plan.              AUBURN NSW 2144                                              • Complex Case Support (CCS) Services
                                                                                                                                                                  Provides specialised and intensive case management services to recently arrived humanitarian entrants with exceptional needs.
                                                                                                        Ph: 9646 6666
                                                                                                                                                                  • Integrated Humanitarian Settlement Strategy (IHSS)
                                                                                                      www.startts.org.au                                          Provides settlement services to humanitarian entrants during the first few months of arrival.

                        • children and their families    Services include:                         St Vincent de Paul Society                                     • Settlement Grants Program (SGP)
                                                         cultural transition activities and                                                                       Provides settlement assistance to newly arrived humanitarian entrants and family stream migrants.
                                                         group information sessions           5 Church St, LIDCOMBE NSW 2141
                                                         covering parenting and life skills
                                                                                                                                                                  • Translating and Interpreting Service (TIS National)
                                                         delivered to primary school                    Ph: 9649 9902
                                                         aged children and their families;                                                                        Helps migrants with limited English skills to access translating and interpreting services.
                                                         community development including              www.vinnies.org.au
                                                         mentoring support and the
                                                         development of leadership within                                                                               Service                 Target group                      Support provided                        Auburn providers
                                                         family support groups                                                                                                        Eligible humanitarian entrants     • 510 hours of English                      Auburn ACL (including the
                                                                                                                                                                         Adult        and family stream migrants.        language training                         Volunteer Home Tutor Scheme
       Translating      New arrivals with low levels of • Telephone and some on-                 Access to the TIS document                                            Migrant                                           • Up to 100 hours additional              delivered by Mission Australia)
          and           English proficiency             site interpreting with certain          translation service is through:                                         English                                          tuition for humanitarian entrants
      Interpreting                                      government agencies and                     ACL - Ph: 9749 3300                                                Program                                           who have special needs arising           3 Mary Street, Auburn, NSW 2144
         Service                                        community organisations               3 Mary Street, Auburn, NSW 2144                                                                                            from pre-migration experiences
                                                         • Fee-free translations of some                                                                                (AMEP)                                                                                            Ph: 9749 3300
          (TIS)                                                                                Telephone and on site interpreting
                                                         settlement-related documents
                                                                                                   services available through:                                                                                                                                            Office Hours:
                                                                                                        TIS - Ph: 131 450                                                                                                                                       8.30am - 7pm Monday - Wednesday
                                                                                                                                                                                                                                                                  8.30am - 5pm Thursday - Friday

   Additional Translating & Interpreting Contacts:                                                                                                                                                                                                                        www.acl.edu.au
          Service                Target group                     Support provided                     Auburn providers
                                                                                                                                                                                      Refugee entrants and Special       Specialised and intensive case         Referrals through the Humanitarian
         NSW                                             • Telephone and some on-                      NSW Community
                                                                                                                                                                       Complex        Humanitarian Program               management service for recently        Services Panel comprises more
      Community                                          site interpreting with certain              Relations Commission
       Relations                                         government agencies and                                                                                         Case         entrants + Permanent               arrived humanitarian entrants who      than 30 organisations, which are
      Commission                                         community organisations                  Level 8, 175 Castlereagh St                                          Support        Protection Visa holders and        have special or complex needs          experienced in providing case
                                                                                                      Sydney NSW 2000                                                  Services       persons who hold or have held      where pre-migration experiences,       management services to humanitarian
                                                         • Fee-free translations of
                                                                                                                                                                                      a Temporary Protection Visa in     severe physical and mental health      entrants and are able to provide
                                                         some personal documents for
                                                                                                      Tel: 1300 651 500                                                  (CCS)        exceptional circumstances.         conditions, or crisis events after     services on a needs basis:
                                                         Permanent Residents in Australia
                                                                                                     Fax: (02) 8255 6711                                                                                                 arrival inw Australia present
                                                         for more than 2 years and
                                                         Australian citizens who are hold                                                                                             Eligible for up to 2 years after   significant barriers to successful              Ph: 1300 855 669
                                                                                                 www.crc.nsw.gov.au/services/                                                         their arrival in Australia (some   settlement.
                                                         healthcare cards
                                                                                                     language_services                                                                flexibility may be available).                                                  E: ccs.nsw@immi.gov.au
                                                                                                                                                                                                                         CCS services are flexible and
     All Graduates                                       • Telephone and on-site                         All Graduates                                                                                                   tailored to meet the needs of          Anyone can refer a client for CCS
                                                         interpreting                                     York House
                                                                                                                                                                                                                         clients and their families. This       assessment including:
                                                                                                    Level 2 / 50 York Street
                                                         • Translations services                                                                                                                                         support helps entrants to transition   • DIAC funded service providers
                                                                                                      Sydney NSW 2000
                                                                                                                                                                                                                         into the community and function        • Commonwealth, state or territory
                                                                                               Telephone interpreting line - 1300                                                                                        independently.                         government agencies
                                                                                                           739731                                                                                                                                               • Community and health
                                                                                                   www.allgraduates.com.au                                                                                                                                      • Volunteer groups

3: Settlement Support Services                                Produced for the Auburn Employment Working Group 2009                                            3: Settlement Support Services                                 Produced for the Auburn Employment Working Group 2009
                                                                                                                               AUBURN CITY COUNCIL                                                                                                                                             AUBURN CITY COUNCIL
                                                                                                                                 Many Cultures One Community                                                                                                                                     Many Cultures One Community
                           3. Your Local Settlement Support Providers                                                                                    3. Your Local Settlement Support Providers

          Service                Target group           Support provided                                 Auburn providers                   Service            Target group                     Support provided                     Auburn providers
      Integrated       Offshore humanitarian            Support includes:                                     ACL                         Settlement         • arrivals from                      Services include:                     Anglicare
     Humanitarian      entrants (refugees and SHP       1. Orientation assistance - such        (Australian Centre for Languages)           Grants     Southern Sudan, Darfur and         casework and referral services,         16 -18 Parkes Street
      Settlement       entrants) during the first few   as meeting entrants at the                                                         Program     the Nuba Mountain regions            information sessions, radio         PARRAMATTA NSW 2150
       Strategy        months of arrival and some       airport, taking them to register for    3 Mary Street, Auburn, NSW 2144                                                             programs, support groups,             (outreach in Auburn)
                       protection visa holders.         Centrelink benefits and Medicare.                                                   (SGP)                                              housing assistance and
         (IHSS)                                                                                           Ph: 9749 3300                                                                                                              Ph: 9895 8000
                                                                                                                                                                                                parenting programs;
                                                        2. On-arrival accommodation
                                                                                                                                           contin.                                            community development               www.anglicare.org.au
                                                        (for refugee entrants) and                       Office Hours:                                                                        and sporting programs.
                                                        accommodation support to find          8.30am - 7pm Monday - Wednesday
                                                        long term accommodation.                                                                              • newly arrived                   Services include:                Auburn Youth Centre Inc.
                                                                                                 8.30am - 5pm Thursday - Friday
                                                        3. A basic package of household                                                                     youth [aged 14-24]            education pathways program,       17 Mary Street, AUBURN NSW 2144
                                                        items such as washing machine,                    www.acl.edu.au                                                                  advocacy service, employment
                                                                                                                                                                                                                                     Ph: 9646 2122
                                                        fridge, bed, etc.                                                                                                                  and volunteering program.
                                                                                                The IHSS service is delivered by a                                                                                                   www.ayc.org.au
                                                        4. A physical health screening
                                                        and psychological / psychosocial        consortium of providers managed
                                                                                                                                                       • Arabic speaking migrants,              Services include:             Association of Bhanin El Minieh
                                                        assessment as well as referrals         by ACL and also includes Mission
                                                                                                                                                         with a focus on women            casework, referral services and     - Australian Arabic Community
                                                        to other health services including     Australia, STARTTS and Resolve FM.
                                                                                                                                                                                           group information sessions,              Welfare Centre Inc
                                                        torture and trauma counselling                                                                                                      community development.
                                                        where required.                                                                                                                                                     98 Auburn Rd, AUBURN NSW 2144

                                                        5. A volunteer service for refugees                                                                                                                                          Ph: 9649 2063
                                                        providing social support and                                                                                                                                            E: bhanin@bigpond.net.au
                                                        practical settlement assistance.                                                                      • newly arrived                    Services include:              Turkish Welfare Association
                                                        6. A ‘help’ and information                                                                           Turkish entrants            casework, referrals and group             33 North Parade,
                                                        service for proposers of Special                                                                                                      information sessions.                AUBURN NSW 2144
                                                        Humanitarian Program (SHP)
                                                        entrants to help them provide                                                                                                                                                Ph: 9649 7502
                                                        support for humanitarian entrants                                                                                                                                        E: turkevi@bigpond.com
                                                        who they have supported                                                                        • newly arrived Asian women              Services include:                 Asian Women at Work
                                                                                                                                                       (including factory, restaurant,    casework, referral services and           114 Restwell Street,
       Settlement      Humanitarian entrants and        Support broadly includes:                    See services listed below
                                                                                                                                                       cleaning and home workers,          group information sessions,          BANKSTOWN NSW 2200
         Grants        family stream migrants           • settlement information and                    or search online:
                                                                                                                                                         who experience significant         community development,                 (outreach services in
        Program        particularly those with low      referral services through                                                                        injustice and exploitation)            volunteering and                 Lidcombe and Auburn)
                       levels of English proficiency,   casework, information sessions                    www.immi.gov.au/
                                                                                                                                                                                         employment assistance services.
          (SGP)        with permanent resident visas    and group work                         living-in-australia/settle-in-australia/                                                                                              Ph: 9793 9708
                       (not Temporary Protection or                                                   find-help/where-to-help/
                                                        • advocacy and connecting                                                                                                                                                   www.awatw.org.au
                       other temporary visa holders).
                                                        clients with mainstream                                                                          • newly arrived Chinese                Services include:             Australian Chinese Community
                       Humanitarian entrants must
                                                        government services                                                                                 speaking migrants                casework, referrals and           Association of NSW (ACCA)
                       have exited IHSS before they
                       are eligible for SGP.            • community capacity building                                                                                                      group information sessions.       6 Bridget St, Granvile NSW 2142
                                                                                                                                                                                                                                     Ph: 9637 9913
                       • newly arrived migrants and     Services include: orientation,               Auburn Diversity Services
                       refugees                         developing communities                                                                                                                                                       Fax: 96378728
                       • family & humanitarian          and integration services,                     17 Macquarie Road,                                                                                                             www.acca.org.au
                       entrants                         community capacity building,                  AUBURN, NSW 2144                                    • newly arrived Turkish                 Services include:                 NSW Auburn Turkish
                       • humanitarian youth             integrated service planning and                                                                     migrants and wider             casework, referrals and group          Islamic Cultural Centre
                       • African arrivals (focus on     development, employment and                       Ph: 9649 6955                                     Muslim community                  information sessions and        15-19 Gelibolu (formerly North
                       women, Sudanese, and Sierra      mentoring.                                                                                                                       community development through         Parade) AUBURN NSW 2144
                       Leoneans)                                                                   www.auburndiversity.org.au                                                             linking communities to training
                       • Iraqi arrivals                                                                                                                                                                                              Ph: 9646 5972
                                                                                                                                                                                          and education opportunities in
                       • newly arrived Afghans                                                                                                                                           consultation with the community    E: mosque@gallipolimosque.org.au
                       • employment & mentoring                                                                                                                                                                                www.gallipolimosque.org.au

3: Settlement Support Services                                                                                                                                                              Produced for the Auburn Employment Working Group 2009
                                                                                                                                                                                                                                                            AUBURN CITY COUNCIL
                                                                                                                                                                                                                                                              Many Cultures One Community

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