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Automobile Insurance: Customer Service
Award Type: Certificate of Completion Effective First Year/Term: 2006 Spring Overall G.P.A.: 2.00 Major Code: 5171 Faculty Initiator: Mary Hannaman Initiating College: Rio Salado College Program Availability: College Specific Total Credits: 21 CIPS Code: 52.04.11 Instructional Council: Business/Management (03)
Development Date: 9-01-05 District Curriculum Committee Online Agenda Date: 10-24-05 to 10-27-05 MCCCD Governing Board Approval Date: 11-22-05 Description: This certificate is designed to provide students with the training required for employment in the automobile insurance industry. Courses cover eligibility guidelines, rating factors, policy rates and quotes, policy coverage adjustment, underwriting procedures and contract stipulations. Additional topics include computer usage, customer service skills and the responsibilities of the automobile insurance member acquisition services representative.
Program Notes: + indicates course has prerequisites and/or corequisites. Students must earn a grade of "C" or better for all courses required within the program. Admission Criteria: None Program Prerequisites: None Required Courses: Credits: 21 CSR201 Insurance Operations CSR202 Insurance Representative Services CSR203 Insurance Representative Concerns CSR204 Insurance Representative Procedures CSR205 Automobile Insurance Provisions CSR206 Insurance Rate Determination CSR207 Automobile Policy Adjustment Restricted Electives: None
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Program Competencies 1. 2. 3. 4. Summarize procedures for automobile insurance member acquisition services representatives. (CSR201, CSR202) Explain the structure of a Reciprocal Inter-Insurance Exchange (RIIE) operation. (CSR202) Summarize fraud detection procedures and prevention measures. (CSR203) Summarize insurance eligibility determination guidelines. (CSR204)
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Explain procedures for sharing confidential information and security responsibilities. (CSR204) Write an automobile insurance policy. (CSR205) Summarize underwriting considerations and risks, and the criteria used. (CSR205, CSR206) Quote automobile rates to customers. (CSR206) Use vehicle operator rating factors to determine automobile policy rates. (CSR206) Explain and practice discounting insurance rates for qualifying customers. (CSR206, CSR207) Explain insurance contract stipulations to customers. (CSR207) Demonstrate the ability to adjust insurance coverage on an existing customer’s policy. (CSR207) Use a computer to input and maintain customer data. (CSR202, CSR203, CSR205) Demonstrate effective customer service skills. (CSR201, CSR202, CSR203, CSR204, CSR205, CSR206, CSR207) Last updated: 10-4-06
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