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2001-02

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					S456 Tenants' views on change in the service provided by landlord over the previous two years
Households who had rented from local authority
for at least two years                                                    England 2001-02
                                                              Current tenure
                                                                                   Council
                                                                                thousands

Better                                                                                321
Worse                                                                                 397
No change                                                                           1,489
All                                                                                 2,207

                                                                             percentages

Better                                                                                 15
Worse                                                                                  18
No change                                                                              67
All                                                                                   100

                                                                            percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                        65
Repairs service has become of a higher standard                                        26
Other services have got better                                                         11
Modernisation work to the property has been/is being done                              36
Additional facilities have been provided (e.g.intercom)                                 8
More and/or better information is being provided to me                                 21
More opportunities for me to take part in making decisions                             10
about things that affect me
Staff have become more helpful                                                         28
More staff are available                                                                8
Other                                                                                   1
                                                                                      100

Way in which service got worse
Repairs service has got slower, less efficient                                         77
Repairs service has become of a lower standard                                         50
Other services have got worse                                                          21
Less and/or worse information is being provided to me                                  16
Fewer opportunities for me to take part in making decisions                             9
about things that affect me
Staff have become less helpful                                                         26
Less staff are available                                                               20
Other                                                                                   8
Source: DCLG Survey of English Housing
1
    Percentages do not sum to 100% as more than one reason could be given.
S456 Tenants' views on change in the service provided by landlord over the previous two years

Households who had rented from local authority
for at least two years                                                        England 2002/3
                                                             Current tenure
                                                                                     Council
                                                                                  thousands

Better                                                                                   338
Worse                                                                                    394
No change                                                                              1,462
All                                                                                    2,194

                                                                                percentages

Better                                                                                    15
Worse                                                                                     18
No change                                                                                 67
All                                                                                      100

                                                                               percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                           70
Repairs service has become of a higher standard                                           21
Other services have got better                                                            10
Modernisation work to the property has been/is being done                                 35
Additional facilities have been provided (e.g.intercom)                                    4
More and/or better information is being provided to me                                    19
More opportunities for me to take part in making decisions                                12
about things that affect me
Staff have become more helpful                                                            28
More staff are available                                                                   5
Other                                                                                      4
                                                                                         100

Way in which service got worse
Repairs service has got slower, less efficient                                            74
Repairs service has become of a lower standard                                            48
Other services have got worse                                                             22
Less and/or worse information is being provided to me                                     14
Fewer opportunities for me to take part in making decisions                               10
about things that affect me
Staff have become less helpful                                                            27
Less staff are available                                                                  17
Other                                                                                      8
1 Percentages do not sum to 100% as more than one reason could be given.
Source: DCLG Survey of English Housing
revious two years
S456 Tenants' views on change in the service provided by landlord over the previous two years
Households who had rented from local authority for at least two years            England 2003/4
                                                                  Current tenure
                                                                                         Council
                                                                                      thousands

Better                                                                                      353
Worse                                                                                       384
No change                                                                                 1,217
All                                                                                       1,953

                                                                                   percentages

Better                                                                                       18
Worse                                                                                        20
No change                                                                                    62
All                                                                                         100

                                                                                  percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                              64
Repairs service has become of a higher standard                                              19
Other services have got better                                                               15
Modernisation work to the property has been/is being done                                    36
Additional facilities have been provided (e.g.intercom)                                       9
More and/or better information is being provided to me                                       21
More opportunities for me to take part in making decisions                                   13
about things that affect me
Staff have become more helpful                                                               29
More staff are available                                                                      9
Other                                                                                         1
                                                                                            100

Way in which service got worse
Repairs service has got slower, less efficient                                               75
Repairs service has become of a lower standard                                               47
Other services have got worse                                                                23
Less and/or worse information is being provided to me                                        15
Fewer opportunities for me to take part in making decisions                                  13
about things that affect me
Staff have become less helpful                                                               24
Less staff are available                                                                     19
Other                                                                                         5
1
  Percentages do not sum to 100% as more than one reason could be given.
Source: DCLG Survey of English Housing
revious two years
S456 Tenants' views on change in the service provided by landlord over the previous two years

Households who had rented from local authority for at least two years            England 2004/5
                                                                  Current tenure
                                                                                         Council
                                                                                      thousands

Better                                                                                      387
Worse                                                                                       283
No change                                                                                 1,210
All                                                                                       1,880

                                                                                   percentages

Better                                                                                       21
Worse                                                                                        15
No change                                                                                    64
All                                                                                         100

                                                                                  percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                              67
Repairs service has become of a higher standard                                              21
Other services have got better                                                               13
Modernisation work to the property has been/is being done                                    35
Additional facilities have been provided (e.g.intercom)                                       8
More and/or better information is being provided to me                                       19
More opportunities for me to take part in making decisions                                   14
about things that affect me
Staff have become more helpful                                                               22
More staff are available                                                                      6
Other                                                                                         4



Way in which service got worse
Repairs service has got slower, less efficient                                               69
Repairs service has become of a lower standard                                               47
Other services have got worse                                                                18
Less and/or worse information is being provided to me                                        19
Fewer opportunities for me to take part in making decisions                                  10
about things that affect me
Staff have become less helpful                                                               31
Less staff are available                                                                     21
Other                                                                                         7
1
  Percentages do not sum to 100% as more than one reason could be given.
Source: DCLG Survey of English Housing
revious two years
S456 Tenants' views on change in the service provided by landlord over the previous two years
Households who had rented from local authority for at least two years            England 2005/6
                                                                  Current tenure
                                                                                         Council
                                                                                      thousands

Better                                                                                      427
Worse                                                                                       224
No change                                                                                 1,182
All                                                                                       1,833

                                                                                   percentages

Better                                                                                       23
Worse                                                                                        12
No change                                                                                    64
All                                                                                         100

                                                                                  percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                              68
Repairs service has become of a higher standard                                              25
Other services have got better                                                               20
Modernisation work to the property has been/is being done                                    38
Additional facilities have been provided (e.g.intercom)                                      10
More and/or better information is being provided to me                                       22
More opportunities for me to take part in making decisions                                   13
about things that affect me
Staff have become more helpful                                                               26
More staff are available                                                                      4
Other                                                                                         2



Way in which service got worse
Repairs service has got slower, less efficient                                               66
Repairs service has become of a lower standard                                               44
Other services have got worse                                                                25
Less and/or worse information is being provided to me                                        21
Fewer opportunities for me to take part in making decisions                                  12
about things that affect me
Staff have become less helpful                                                               30
Less staff are available                                                                     18
Other                                                                                        11
1
  Percentages do not sum to 100% as more than one reason could be given.
Source: DCLG Survey of English Housing
revious two years
Table S456 Tenants' views on change in the service provided by landlord over the previous two years
Households who had rented from local authority for at least two years             England 2006/07
                                                                   Current tenure
                                                                                           Council
                                                                                        thousands

Better                                                                                        433
Worse                                                                                         240
No change                                                                                   1,201
All                                                                                         1,874

                                                                                     percentages

Better                                                                                         23
Worse                                                                                          13
No change                                                                                      64
All                                                                                           100

                                                                                    percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                                70
Repairs service has become of a higher standard                                                26
Other services have got better                                                                 15
Modernisation work to the property has been/is being done                                      39
Additional facilities have been provided (e.g.intercom)                                         7
More and/or better information is being provided to me                                         21
More opportunities for me to take part in making decisions                                     12
about things that affect me
Staff have become more helpful                                                                 23
More staff are available                                                                        5
Other                                                                                           4



Way in which service got worse
Repairs service has got slower, less efficient                                                 69
Repairs service has become of a lower standard                                                 43
Other services have got worse                                                                  25
Less and/or worse information is being provided to me                                          12
Fewer opportunities for me to take part in making decisions                                    11
about things that affect me
Staff have become less helpful                                                                 23
Less staff are available                                                                       11
Other                                                                                           8
1
  Percentages do not sum to 100% as more than one reason could be given.
Source: Communities & Local Government, Survey of English Housing
Table S456 Tenants' views on change in the service provided by
landlord over the previous two years
Households who had rented from local authority for at least two years      England 2007/08
                                                                            Current tenure
                                                                                    Council
                                                                                 thousands
Better                                                                                  489
Worse                                                                                   237
No change                                                                             1,097
All                                                                                   1,823

                                                                               percentages
Better                                                                                  27
Worse                                                                                   13
No change                                                                               60
All                                                                                    100

                                                                              percentages 1
Way in which service got better
Repairs service has got quicker, more efficient                                         62
Repairs service has become of a higher standard                                         25
Other services have got better                                                          17
Modernisation work to the property has been/is being done                               46
Additional facilities have been provided (e.g.intercom)                                 11
More and/or better information is being provided to me                                  19
More opportunities for me to take part in making decisions                               9
about things that affect me
Staff have become more helpful                                                          26
More staff are available                                                                 7
Other                                                                                    3



Way in which service got worse
Repairs service has got slower, less efficient                                          65
Repairs service has become of a lower standard                                          46
Other services have got worse                                                           25
Less and/or worse information is being provided to me                                   15
Fewer opportunities for me to take part in making decisions                             11
about things that affect me
Staff have become less helpful                                                          24
Less staff are available                                                                18
Other                                                                                   13
1
  Percentages do not sum to 100% as more than one reason could be given.
Source: Communities & Local Government, Survey of English Housing

				
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