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Adacel to provide Fiji with air traffic system
News and views of the action in Australasia's IT sector this week THE RUST BUCKET Adacel to provide Fiji Policy pickle with air traffic system THE RANGE of ICT-related concerns facing policy makers in Australia has increased dramatically in Australian technology company Adacel has been recent years: communications, infrastructure, awarded a $A3 million contract to provide its Aurora procurement for government automation and air traffic management system to Fiji. Adacel has been e-government programs, intellectual property, appointed a subcontractor to Era Systems government-sponsored programs, investment, and Corporation, which is implementing a comprehensive of course the potential for export revenue. air traffic management system for the Nadi flight Every ICT-exporting country has evolved a unique industry, shaped by its own resources and information region, explained Fred Sheldon, CEO of situation and by the particular opportunities Adacel. available at the time. "Our Aurora ATM system software is already being The ICT industry is critical to Australia's future used in adjacent flight information regions by FAA both as a major industrial sector in its own right and Airways New Zealand. With this project we will and as a driver of productivity and improved provide Airports Fiji with equivalent oceanic air traffic service quality. Yet, most policymakers do not management capabilities as well as en route approach adequately appreciate this fundamental reality. and tower control in the same system." Many believe, incorrectly, that the IT economy is all smoke and mirrors. The integration of IT into Adacel has also been enjoying a successful run in virtually all aspects of the economy and society is Europe, where it was recently awarded a number of creating a digitally-enabled economy that is now contracts for the supply of air traffic management responsible for generating the lion's share of economic growth and prosperity. It is also the simulators. The contracts covered a number of basis for a highly successful industry that is critical countries, including Austria, the Czech Republic, to Australia's international competitiveness. Hungary, and Italy. Total value of the systems was Australia needs to act now to ensure that it more than $A15 million. "We consider Europe to be a provides the right environment for this sector to key area in our global strategy," Sheldon said. flourish and to play its full role in driving the www.adacel.com country's economic and social goals. The Australian ICT sector is a broad-ranging industry cluster that encompasses extremely INSIDE THE RUST REPORT diverse groups of product and service Insider Edition Page 2 organisations, which range from the very small This week's orders and installations through to the multinationals. Meanwhile, with the greying of the Baby Aussies worth watching Page 3 Boomers, pressures on the health system are Companies making waves at home and abroad mounting. The steps that Australian governments Deal Makers Page 4 should take to address this fiscal challenge in Mergers, acquisitions, & funny business health have been hotly debated. Many experts A VIP told me Page 5 have pointed to strategic investments in ICT as an Infor's Rick Parker contemplates the market important part of the solution to the healthcare Rust e-Research Page 6 challenges. There is a growing body of research What the analysts said and did this week evidence that demonstrates that the increased use By Association Page 7 of ICT in health care settings can result in Put technology first, the AIIA demands significant improvements in health outcomes. Revolving doors Page 8 — Continued on page 2 Who's in work and whose jobs they took The Rust Report, March 13, 2009 Page 2 INSIDER EDITION eServGlobal builds business in Egypt Praemium drives UK service eServGlobal, an Australian company that develops Praemium, an Australian company that supplies billing and payment systems for telcos, has extended online financial portfolio administration technology, its reach in Egypt following the decision of mobile has joined forces with BNP Paribas Securities Services service operator Mobinil to build a missed call alert in the UK to launch a discretionary and platform service on eServGlobal's platform. service for advisers and wealth managers. The service "Mobinil required a solution to notify subscribers of is built on Praemium's separately managed account an attempted call when they are out of coverage or platform technology. when the mobile is switched off," explained Laurent Arthur Naoumidis, group managing director of Lafarge, CEO of eServGlobal. "We implemented an Praemium, explained that the joint service has already innovative intelligent network solution, closely signed up its first customer in the form of chartered coupled with eServGlobal's Mailis voicemail system. accountants' firm Price Bailey. "Price Bailey is This solution reduces costs by optimal utilisation of currently moving the assets it manages from its network resources and increases revenue by previous provider," Naoumidis said. generating return calls," he added. www.praemium.com.au eServGlobal has been providing products and services to Mobinil for more than 10 years. TransLogix drives Kiwi warehouse www.eservglobal.com Australasian developer TransLogix has implemented a third-party logistics system for the Maxwell Group of Objective to serve NSW agencies logistics companies in New Zealand. The system is Australian developer Objective Corporation has been built on the Advanta application suite, explained selected to provide its enterprise content management Anselm Waterfield, managing director of TransLogix. system to ServiceFirst, the shared services provider Waterfield added that Maxwell, which is based in for NSW Government agencies. The recently formed the South Island city of Christchurch, offers logistics ServiceFirst was formerly known as Corporate Shared services to major players in the fast-moving consumer Services. goods sector and operates the largest warehousing Tony Walls, CEO of Objective, explained that the and distribution facility in the South Island. company's system will be rolled out to more than TransLogix will continue to work with Maxwell over 1200 users in a number of agencies regionally across the next year to build a business intelligence NSW. The first stage of the implementation modelled capability. www.translogix.com.au more than 40 business processes across all agencies. A committee containing representatives of each HBF signs up for THELMA agency then decided on 10 business processes that HBF Health Funds has signed up to use ICSGlobal's Objective will help streamline and manage. They health transaction network — THELMA — for its include correspondence and records management; medical claims service. www.thelma.com.au contact management; and the processing of finance, HR, and IT transactions. www.objective.com RUST BUCKET Continued from page 1 Vigorous information technology R&D is also essential these days. Research programs are needed to maintain the flow of new ideas in IT and to train the next generation of entrepreneurs. Australia needs significant new research on computing and communications, especially in the complex systems that now underpin our transportation, defence, mining, business, finance, and healthcare infrastructures. If the results are to be available when needed, we must act now otherwise the flow of ideas may slow to a trickle. Research, education, the IT workforce, innovation, and economic growth are all intertwined. To remain competitive we must ensure that we remain vigorous and healthy; this will require sustained investments, close co- operation, and informed policies. To help policy- makers and others access Australia's high tech competitiveness it is essential we work together on the following areas: education, the workforce, knowledge creation and new ideas, R&D investments, the high tech economy, specific high-tech sectors, and exports. — Len Rust RustOz@bigpond.com.au The Rust Report, March 13, 2009 Page 3 INSIDER EDITION Continued from page 2 Aussies worth watching A roundup of companies making waves SAP and CSC win super business at home and abroad Two multinationals, SAP and CSC, have been selected SCALABLE DATA SYSTEMS focuses on to provide an ERP solution to Superpartners, an Microsoft's Dynamics AX and manages a variety of Australian administrator for industry super- implementations, from rapid fast track projects to annuation funds. Superpartners' legacy system will be complex integration and development projects. replaced with SAP's software, with CSC providing the Internationally, Scalable operates through the required systems integration services. The new system AXPact World Alliance, an invitation-only organisation that pools together expertise from is scheduled to go live by July 2009. around the world. www.scalableds.com.au Superpartners has also gone to tender for IT infra- structure managed services and expects to announce QUINTESSENCE LABS supplies OEM quantum the winning tender in the near future, explained Greg communications technology to networking, Camm, CEO of Superpartners. communications, and defence organisations. The "Superpartners has doubled in size over the past company specialises in second generation five years and we now service more than six million quantum cryptography technology to protect member accounts and 700,000 employers," Camm information in transit with end-to-end, real-time pad encryption. www.quintessencelabs.com noted. "Moving to a new ERP system is absolutely essential for us to mitigate the costs of ongoing growth MTD ATA supplies GPS tracking and fleet and provide the sophisticated reporting and analysis management solutions to a customer base that required by our client industry funds." spans every industry segment. MTData's advanced GPS tracking solution includes live tracking, historical replays, customer way-points, route Unisys takes over defence support monitoring, and speed reporting via simple Web Unisys has transitioned IT support services for nine of client or server software. www.mtdata.com.au the 12 Defence Department regions covered by a THINKSECURE is a specialist IT security contract it was awarded last month. The five-year deal consultancy that designs scalable hosting is valued at $A240 million and involves provision of a environments enabling users to provide new client range of IT support services, including network applications and environments while maintaining security and infrastructure support, plus server and the highest levels of security. ThinkSecure desktop services. Unisys will also standardise IT provides a range of services covering architecture support processes nationally. and design, implementation and configuration, Tony Henshaw, Asia/Pacific vice president of global and technology procurement, as well as main- tenance and support. www.thinksecure.com.au outsourcing and infrastructure services for Unisys, said the project was taxing. "It has been a very large STAYZ is an advertising Web site that allows and complex change management challenge," he property owners to list and promote holiday acknowledged. www.unisys.com.au accommodation and receive and manage inquiries about their properties. In the last 12 months more than 430,000 nights have been booked through Cisco helps Feds cut costs Stayz. On average the site receives 550,000 Cisco and Telstra are implementing a Cisco Tele- monthly unique visitors and has increased its Presence system across more than 20 of the Federal inventory by more than 25,000 holiday rental property listings in the last year. Government's offices. The video network, carried over www.stayz.com.au Telstra's Next IP network, will span all Australian states and territories and is expected to help reduce TTG TRANSPORTATION TECHNOLOGY provides the cost of travel, improve productivity, and reduce technology products and associated services to the carbon emissions. rail industry in Australia and internationally. The system will be used for inter-jurisdictional TTGTT focuses on solutions that support railway meetings, including the Council of Australian planning, operations, and asset management using Governments and Ministerial Council meetings, its own products as well as those from partners. The company operates throughout Australia and explained David Thodey, Telstra enterprise and through a network of associates and agents inter- government group managing director. nationally. www.ttgtransportationtechnology.com www.telstraenterprise.com The Rust Report, March 13, 2009 Page 4 DEALMAKE RS Telstra forces the broadband pace IBA raising to decrease debt Telstra has moved to shake up the Federal Govern- Australian healthcare systems developer IBA Health ment's national broadband plan by forcing the pace has launched a $A124 million equity raising to reduce on high-speed access. The telco announced this debt. The raising has the support of IBA's largest week that it will upgrade its hybrid fibre coaxial shareholder, AEP Financial Services Holdings, which network in Melbourne to 100M-bits/sec before the has committed to take up its pro-rata entitlement end of this year. Sol Trujillo, Telstra's CEO, hinted equivalent to about $A32 million. that further upgrades in the future could lift the speed "The equity raising places IBA in a strong capital of the service to 200M-bits/sec. position to continue to benefit from investment in Trujillo also noted that Melbourne and the new health IT by governments worldwide and the technology being used to upgrade the network computerisation of healthcare records," said Gary comprise stage one of Telstra's deployment of "next Cohen, executive chairman of IBA. "The outlook for generation super-fast broadband technologies into its the company is robust." www.ibahealth.com cable network". Several analysts responded quickly to Telstra's Feds attempt to promote research announcement with claims that it had effectively scuttled the National Broadband Network. Upgrades The Federal Government has launched a $A10 million to Telstra's cable network have the potential to make program that aims to bridge the gap between public access speeds of 100M-bits/sec available to some 2.5 sector research and business. In announcing the homes. The NBN was planned to offer Australia-wide program Senator Kim Carr, Minister for Innovation, access to rates of just 12M-bits/sec. Telstra has Industry, Science, and Research, said that kicked the ball deep into the government's territory. Researchers in Business will place researchers in www.telstra.com small and medium-sized businesses for between two and 12 months. "The scheme will provide $A50,000 per business to employ researchers from universities IPscape picked up by SEMA or public research agencies," Carr explained. Contact centre solutions developer IPscape The new program is a component of the (www.ipscape.com.au) has entered an agreement government's Enterprise Connect network. allowing Australian communications group SEMA www.enterpriseconnect.gov.au (www.semagroup.com.au) to offer SaaS contact centre services based on IPscape's technology. The alliance Bank paints a more gloomy picture will add inbound, outbound, and blended hosted contact centre services to existing business solutions, The global financial crisis keeps lurching from one claimed Lee Bourke, SEMA's director of business piece of bad news to another. This week the doom and transformation services. gloom was spread by a Goldman Sachs analyst who "We know the value IPscape can bring to a call issued a revised estimate for the drop in worldwide IT centre from our own positive experience with the spending. The fall in spending will blow out from her solution, the people, and the results," Bourke added. previous forecast of four per cent to nine per cent, but "It is a perfect fit for our business objective to the drops will be worse in developed countries. simultaneously deliver increased revenue and cost The revised forecast was made as a result of a reduction for our clients." survey of CIOs, who are now focusing on cost-cutting. Paul Matthews spreads reach My Net Fone expands appeal Industry veteran Paul Matthews has spread the IP services provider My Net Fone has expanded its breadth of products and services offered by his range of products with an SIP trunking service that company Defining the Moment can be used to set up communications between the (www.definingthemoment.com.au) by forming a MyNetFone product and a PBX. The service will help partnership with Melbourne-based i9 (www.i9.net.au). businesses cut communications costs by eliminating The alliance will allow each partner to increase market the need to purchase ISDN and PSTN gateways and by coverage and offer broader skills and services to their unifying voice and data on to a single broadband customer bases, Matthews claimed. Internet connection. www.mynetfone.com.au Expose yourself! To advertise here contact Len 0413 588 728 RustOz@bigpond.com.au The Rust Report, March 13, 2009 Page 5 DEAL MAKERS A VIP TOLD ME Continued from page 4 Rick Parker Senior vice president, marketing, Infor ERG fades away from industry view RUST: What are the main drivers of Infor's ERG — the Australian ticketing specialist that was business? able to hold its own in world markets before stumbling over a government contract in NSW — is no more. The PARKER: Infor has four primary drivers that have not changed since the company started in 2002: company has changed its name to Vitelli and trades on the ASX under the code VID as it ponders its Culture: This might sound trite, but one of our future. It is little more than a year since the NSW most important business drivers is our customer- first culture. Other large vendors in our space are Government cancelled a contract with ERG, triggering known to be bureaucratic or even arrogant. Our claim and counter-claim, law suit and counter-suit human touch shows. With over 94 per cent of our (Rust Report, Jan 25 2008, p1). customers renewing maintenance, our customers In the meantime a restructuring has seen ERG's have become the most loyal in the industry. business operations and some assets sold to investor Mid-market focus: Our primary market is mid- Duncan Saville to cancel debt. ERG retains Integrated sized businesses. We have more than 60,000 Transit Systems, which is battling the NSW midsized customers in over 45 countries. Government in court. Product Strategy: Our customers want to use their current Infor products for many years, while Feds feed funds to regions . . . still enhancing and extending them. Infor's service-oriented architecture (SOA) approach to The Federal Government has earmarked $A60 million developing software allows our customers to for communications in regional parts of Australia as replace component functions and add new its initial response to Dr Bill Glasson's Regional Tele- capabilities without ripping out and replacing communications Review. In all, the government their current solution. expects to spend about $400 million in its response to Acquisitions: Infor has a unique ability to the review, claimed Stephen Conroy, Minister for target, acquire and integrate business software. Broadband, Communications, and the Digital This allows us to meet the requirements of our Economy. customers and enter new markets. Conroy added that the funds will be used for RUST: What impact has the financial crisis had education, health and emergency services projects; to on your business? provide greater access to satellite phones; and to PARKER: As tough as it is, we have seen less of expand computer and Internet access at remote an impact in Australia. But still, in Australia and indigenous communities. The government's response everywhere around the world, buyers check and re- is spelt out at www.dbcde.gov.au/regionaltel check purchase justifications. The biggest impact is on first time customers and million dollar plus . . . Criticised over investment tax purchases. Infor is fortunate to have a large customer base generating a big volume of smaller The Federal Government came in for some criticism purchases. this week over its omission of software and related Customers are definitely looking for projects services from the Draft Investment Allowance Tax that have a fast return on investment. One Break Initiative. "As an initiative designed to spur example is application managed services, where we productivity and lessen the impact of the economic completely manage a customer's applications downturn on Australian businesses, the omission of remotely at a considerably lower cost. software from the tax break incentives is a serious RUST: How do you build your footprint in oversight," said Ian Birks, CEO of the AIIA. markets? "The exclusion of software and related services will PARKER: First and foremost, we target markets decrease the attractiveness of investment in computer where we believe that we can be a significant systems and effectively nullify many of the potential player. Infor started in manufacturing and productivity benefits the tax break is seeking to drive." distribution and in our first couple of years all of The AIIA has called on the government to consider our acquisitions were in these markets. Our adopting a simple tax incentive model for computer customers are our most important guides on what systems, such as a 150 per cent tax deduction on the we should acquire. For example, our customers were asking for a solution to help them manage total system investment, Birks concluded. their assets. We researched the market and www.aiia.com.au acquired enterprise asset management vendor Datastream. We also look at adjacent markets. The Ingram Micro picks up EMC Datastream acquisition moved us into the public sector market, so we made some additional EMC has appointed Ingram Micro a distributor of its acquisitions allowing us to meet all the solutions products in Australia (www.ingrammicro.com.au). needs of cities, councils, and utilities. "With the integration of Iomega into its business, EMC RUST: What are your key challenges for is now able to provide solutions for a far broader 2009/10? audience, from consumer to enterprise," noted David Henderson, EMC's A/NZ general manager for the PARKER: Easy to answer this one: The economy, the economy, and the economy. Our primary channel and partners. "Currently there is great strategy is to take advantage of the downturn to potential for channel partners and we believe EMC's make investments public companies cannot make. wide range of products creates an attractive We plan to come out of the downturn even proposition for resellers across Australia," Henderson stronger and with more market share. added. http://australia.emc.com The Rust Report, March 13, 2009 Page 6 RUST e- RESEA RCH Some plan IT budget increases When asked about their opinion of the current state of cloud computing, 17 per cent of the respondents Despite the fact that enterprises globally are planning stated that although cloud computing was very on keeping their IT budgets flat and there will be no promising, there are currently not enough services growth in 2009, enterprises in some countries are available to make it compelling. much more confident about their future outlook with Chris Morris, director of IDC's Asia/Pacific Services planned IT budget increases outstripping IT budget Research, said that the future uptake of cloud decreases, according to Datamonitor. computing appears to be strong. "Over the next three "It is clear there has been a noticeable decline in years, as the use of cloud services expands from the enterprise confidence. However, the findings are not domain of early adopters to that of the early majority, as negative as might have been expected", said Daniel it becomes critical for IT vendors to develop strong Okubo, technology analyst with Datamonitor. "Despite cloud offerings and play a leadership role in aligning the rise in the proportion of IT budgets which are their new cloud products and services with their remaining flat, there is still a sizable proportion of organisation, their traditional offerings, partner enterprises that are planning to increase IT ecosystem, and customer and market requirements. expenditure. Technology vendors should be keenly IT vendors that fail to seriously contend for a aware that the economic conditions of a country leadership role will be left with a minority share of the directly impact enterprise IT budgets." lucrative pie." Despite the bleak outlook for some countries, For IT vendors to be successful in the cloud market, enterprises in Benelux, Nordics, and Australia appear they will have to address users' cost concerns. The to be much more confident about their future outlook survey also revealed that more than 50 per cent of the with planned IT budget increases outstripping IT respondents indicated cost cutting as the key driver budget decreases. These economies are expected to be behind the adoption of cloud computing. less affected by the economic downturn, with the However, it is also important to note that supplying exception of Iceland, according to Datamonitor's low-cost services alone will not guarantee success, as findings. users also indicated that any cloud solution they buy Even in the industries that have been the worst must offer competitive pricing, offer service level affected by the downturn, such as manufacturing and agreements (SLAs), and provide complete solutions. retail banking, there are opportunities for vendors "Some IT vendors are well positioned to do this but that understand enterprise requirements in a others who are focused on a single solution will need downturn. to build strong partner ecosystems to bring broad In the manufacturing sector, software vendors are solutions to their customers. The time to do that is going to see demand fall in some areas, such as now, as our survey respondents have indicated that in supply chain analytics, product lifecycle management, three years time, their use of cloud-based services will and marketing, which are not viewed as core or be very different as compared to what we see today", essential processes. However, other areas like sales added Morris. CRM, financials, procurement, and manufacturing execution will continue to see healthy levels of Server shipments plummet investment and technology vendors should focus on these core areas. Worldwide server shipments in the fourth quarter of Similarly in retail banking, investments will be 2008 declined 11.7 per cent from the fourth quarter of made that: are essential from a regulatory standpoint; 2007, while server revenue decreased 15.1 per cent, make a demonstrable improvement to a retail bank's according to Gartner. bottom line; and protect the institution from exposure The weakening economic environment had a deep to risk, be it lending fraud or operational failure. impact on server market revenues in the fourth Investment into online channels will remain on the quarter as companies put a hold on spending across agenda, though banks have invested heavily in this most market segments, explained Heeral Kota, a area over the past few years. senior research analyst at Gartner. "Almost all segments exhibited similar behaviour as users sought Cloud computing more than hype to reduce costs and spending, deferring projects where possible." Worldwide IT spending on cloud services will grow Blade servers were one of the few segments to almost threefold, reaching $US42 billion, by 2012, achieve any growth at all in this challenging according to IDC. As the cloud computing model offers environment. Unix servers on the other hand fell for a much cheaper way for businesses to acquire and the fourth quarter at 10.5 per cent in shipments and use IT, IDC expects its adoption to be amplified by the 13.7 per cent in revenue for the year. cost-cutting mantra of most organisations today. From a geographic perspective, all regions apart In a recent survey conducted with 696 IT executives from Japan saw a fall in revenue. While Japan had a and CIOs across Asia/Pacific excluding Japan (APEJ) 4.7 per cent revenue increase, Europe, Middle East, to gather their views, understanding, current usage and Africa (EMEA) suffered the worst decline with and planned usage of cloud computing, it was found revenues falling by 20.6 per cent. Even the emerging that 11 per cent of the respondents were already regions of Latin America and Asia/Pacific suffered using cloud-based solutions. A further 41 per cent of with declines of 12.5 per cent and 14.8 per cent, the respondents indicated that they were either respectively. evaluating cloud solutions for use in their businesses, or already piloting cloud solutions. Rust eRESEARCH continued on page 7 The Rust Report, March 13, 2009 Page 7 RUST eRESEARCH BY ASSOCIATION Continued from page 6 North American server revenue declined 14.6 per cent. Technology first, please In addition to weak demand, strong exchange rate By Ian Birks* fluctuations also had a sizable impact on server THE WORLD-WIDE economic downturn provides an unwelcome but telling lens through which to view market performance, particularly in the Eurozone the value of the technology industry. Efficiency has The top five vendors based on worldwide server become (another) top priority as families, businesses, revenue all experienced a decline in revenue in the governments, and nations set out to meet the fourth quarter of 2008. IBM continued to lead the challenges at hand. worldwide server market based on revenue and ended The mantra as the challenges of the 21st century the year with just over $US4 billion in server revenue, are addressed must be Technology First. This is with its worldwide market share totalling 33.4 per equally true whether working as an individual or a cent in the fourth quarter of 2008. While IBM retained nation, and for developing approaches to economic, social or environmental problems alike. the No. 1 spot, it sustained a 17.4 per cent revenue In this context, it is disappointing to see that we decline, with most parts of the business declining. The are missing important opportunities as a country. only area of IBM's business to grow year-on-year was The recent economic stimulus packages have been system Z, which continued to benefit from the efforts announced without reference to the importance of IBM has made to reinvigorate this platform. technology-driven solutions, and this must change. "The outlook for 2009 is a very challenging one, Education is a good example. The Teaching and with the pattern of the fourth quarter more indicative Learning Capital Fund targets capital expenditure for the level of demand in 2009 than that seen in 2008 for the development of teaching and learning spaces in Australia's universities to ensure they are as a whole," Kota said. physically and technologically appropriate for 21st century approaches to tertiary education. Increased regulation takes its toll Traditional responses to this will see funds allocated to building new physical spaces as well as Seventy two per cent of respondents to Deloitte's 2009 fitting them out with the appropriate workplace In-house Counsel Survey expect to see an increase in equipment and technology; in other words the actual regulator activity in the next 12 months, and yet the technology will only get a portion of the funds and vast majority are not confident that they could identify the impact it can create will be in proportion to this and produce all relevant electronic documents in investment. Putting Technology First would see the creation response to a legal or regulatory document production of virtual spaces leveraging emerging cloud-based request. computing and would see almost 100 per cent of the Of the 209 in-house lawyers from the Australian available funds allocated to technology with a private and public sector that responded to the considerably more significant impact for the same survey, almost two-thirds (62 per cent) of survey level of total investment. respondents indicated that they were not confident The Digital Education Revolution is a great that they could identify and produce all relevant initiative that is founded on recognition of the electronic documents in response to a legal or importance of technology skills in education. Supplying laptops to students, though, is only a regulatory request. small part of the picture. We also need to actively "Given the current economic conditions, this result plan and fund the infrastructure to connect students does highlight the need of corporations to look at ways to schools, connect schools with each other and the that they should prepare for and manage the process", community, and the skills of teachers to ensure that said Nicholas Adamo, lead partner of Deloitte's the best possible outcomes — and best return on Forensic Data practice. investment — are realised. Putting technology first is not only the right way to develop appropriate solutions to current problems and secure best value for investment dollars. It is The Rust Report also the path to economic stimulus and revival through increased productivity in the current financial climate. The Rust Report is a weekly newsletter that is e-mailed In a comparable economic context, recent studies FREE to registered subscribers. from the US demonstrated that an investment of $US30 billion in American IT infrastructure — including widespread rollout of smart energy grids To SUBSCRIBE to and electronic healthcare — will directly lead to the The Rust Report please visit our Web site creation of more than 900,000 jobs, over half of www.rustreport.com.au which will be in small business. Investment in smart infrastructure and digital To UNSUBSCRIBE please activate the "Manage your technology solutions will not only stimulate growth subscription" link at the bottom of the weekly e-mail in the short term, it will return exponential benefits alert for years to come in the form of new jobs, higher employment, better business efficiency, and more competitive industry. The Rust Report is published by Leveraging the full benefits possible through a Dialog Marketing Services Pty Ltd, Technology First approach requires a strong ICT PO Box 437, Roseville, NSW 2069, Australia. industry with the depth of skills and resources to Publisher Len Rust work with business and the community to ensure RustOz@bigpond.com.au or phone 0413 588 728 successful adoption. Editor Peter Scott * Ian Birks is CEO of the Australian Information Rust-Ed@bigpond.net.au or phone 0413 544 609 Industry Association www.aiia.com.au The Rust Report, March 13, 2009 Page 8 REVOLVING DOORS Murray Sargant rides again Rebecca Norton joins Bravura Industry veteran Murray Sargant has been appointed Australian wealth management applications developer Asia/Pacific vice president of sales for US performance Bravura has appointed Rebecca Norton CFO, taking management systems developer SuccessFactors. over from Jonathan Kenny. Norton was most recently Before joining SuccessFactors Sargant was senior vice CFO and COO of the Business Objects Asia/Pacific president of sales at SAP. He had previously been with division of SAP. She had also held the position of vice PeopleSoft until its acquisition by Oracle in 2005, and president of finance for Asia/Pacific and Japan at has also worked with Misys, Tandem Computers, Business Objects. Previously she worked for Lexmark Compaq, and NCR. Asia/Pacific as the finance director. Trevor Perry has joined the board of Bravura as a DiData goes Long on sales non-executive director. Perry had a distinguished Dimension Data has appointed Christopher Long career with Prudential, where he was most recently national sales director. Long began his IT career in managing director for Australasia. Australia in 1985 with Accenture before moving to Epicor (formerly Platinum Software), where he became Around the region managing director for Australia and NZ. He then Emerson Network Power has appointed Ling Chee joined InterWorld, and in 1999 founded US services Hoe general manager of the market and management firm Q Strategies. Long returned to Australia in 2001 organisation for its telecom business. He is based in and worked for SAS Institute, PeopleSoft, and more Malaysia. Ling has previously worked for Maxis, recently Lawson as director of professional services for Accenture, Nortel, Cap Gemini, and most recently Australia and NZ. Siemens Malaysia as senior vice president. Wilson Chu has been appointed vice president of Batchelor heads sales at SAS channel sales for Asia/Pacific at Infor. He will be Andrew Batchelor has been appointed to the new based in Hong Kong. Chu has previously worked for position of sales director within the Australian Kenexa Asia, Airzip Asia/Pacific, and Compaq. operation of business analytics specialist SAS. Batchelor was previously with MessageLabs as the Minh Phan heads HTC channel sales director of EMEA strategic accounts and UK Minh Phan has joined HTC Corp as channels sales enterprise business. He has also worked for Oracle in manager for Australia and New Zealand. He was Australia and NZ, and for PeopleSoft and Computer previously account manager at LG Electronics, and Associates in New Zealand. has also been key account manager for Optus SingTel and NSW sales account manager for Cellnet. Branton joins BMC Sandrina Branton has joined BMC as the regional sales manager for Australia south. She has previously Around the Traps worked for IBM and Spectrum Software, and more recently for Compuware. At the same time, BMC has Hugo Chan has been appointed chairman of Raw promoted Joely Scott-Thomas to regional sales Capital Partners. He has been a non-executive manager for Australia north and NZ. Scott-Thomas director of the company since 2002. has been with the company since 1999 and was most Barbara Liskov of the Massachusetts Institute of recently regional sales manager for service assurance Technology has been named the winner of the 2008 solutions covering Asia/Pacific and EMEA. AM Turing Award, only the second woman so honoured by the US Association for Computing Viocorp expands Aussie business Machinery. Liskov, the first woman awarded a PhD by Video and digital media specialist Viocorp has a computer science department (1968 at Stanford), appointed Sam Skontos dedicated head of sales. He undertook research that revolutionised programming. was most recently with Sagem Australasia and has www.acm.org also worked for Virgin Mobile and Vodafone. Our item last week on Alison Sinclair joining EC The company has changed the responsibilities of Integrators incorrectly stated that the company was Nick Bolton, formerly head of sales and marketing, staffed exclusively by females. We have been told this who will now focus solely on marketing, noted Ian is not the case and apologise for any confusion we Gardiner, CEO of Viocorp may have caused.
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