105 Swallow Cove
Austin, TX 78641
Have over 7 years in the computer industry with experience ranging from PC troubleshooting and
building to network design and implementation. Most recent experience includes training and
testing software. Holds an active security clearance given by the US Army.
Active Security Clearance: expires SEP 2015
Software: Microsoft 95, 98, ME, NT, 2K, XP, 2003, Vista, Word, Excel, FrontPage, Exchange,
Macromedia, Dreamweaver, Fireworks, Hyperstudio, Novell, GroupWise, MySql, SQL Server,
Oracle, Apache, Tomcat, IIS
Hardware: Cisco routers, switches, ATM equipment, Macintosh/Apple, Wireless transmission,
802.11x, Radio Transmission, VHF, SHF, UHF, Satellite
Networking: LAN, WAN, token ring, Ethernet, fiber, ATM, RIP, BGP, IGRP, EIGRP, TCP/IP,
2006-Current – Spider Strategies, Inc.
Position: Manager of Training and Implementation
Location: Atlanta, GA/Austin TX
Managed all training and installations for clients.
Onsite training at customer locations
Manufactured training materials and software documentation
Tech support and customer help desk responsibilities
Customer relations and communications
Web and server maintenance
Managed all quality assurance and software testing.
Extensive use of Bugzilla
Documented testing procedures
Smoke, regression, data driving, and negative testing
2001-2006 – United States Army
Position: Network Switching Systems Operator
Location: Fort Hood, TX and Iraq
Set up and administered both secure and non-secure networks for both data and voice in a tactical
environment. Responsible for 1 large node and 15 small sub-nodes to include up to 1000 end
Installs and configures routers, switches and hubs
Monitors status of network and troubleshoots deficiencies
Responds to customer complaints and provides solutions
Performs maintenance and upgrades to equipment
Responsible for all information security tasks
2000-2001 – Friedmans Consulting
Position: Contract Business Owner
Location: Atlanta, GA
Owned and operated small information technology services business. Provided custom solutions
and maintained customer relations with several small to medium clients. Services included
anything from network design to general pc troubleshooting.
Prepared and maintained good vendor relations
Designed several small networks from the ground up
Provided both onsite and remote help desk solutions
Managed websites for customers
Engineered a large scale migration from Novell to Microsoft Server 2000
Basic maintenance and administration on local servers
1998-2000 – Publix Supermarkets
Position: Grocery Team Leader
Location: Lilburn, GA
Supervised 15 stock clerks and responsible for all inventory stocking and management for the
grocery department. Handled employee scheduling and responsible for customer service.
Directly ordered stock to replace sold items
Handled incoming deliveries and stocked shelves
Responded to all customer service requests
1996-1998 – Kroger Supermarkets
Position: Front End Supervisor
Location: Lilburn, GA
Supervised 85 cashiers and baggers and responsible for office management and cash handling.
Maintained appearance and standards for the front of the store.
Created employee schedules
Processed cash, credit, and debit transactions
Balanced daily cash flow
Ran customer service desk
Georgia State University – Public speaking major
University of Phoenix Online – Information technology major