Joseph Friedman by lifemate


									                                      Joseph Friedman
                                     105 Swallow Cove
                                     Austin, TX 78641

Experience Summary

Have over 7 years in the computer industry with experience ranging from PC troubleshooting and
building to network design and implementation. Most recent experience includes training and
testing software. Holds an active security clearance given by the US Army.

Qualified Skills

Active Security Clearance: expires SEP 2015
Software: Microsoft 95, 98, ME, NT, 2K, XP, 2003, Vista, Word, Excel, FrontPage, Exchange,
Macromedia, Dreamweaver, Fireworks, Hyperstudio, Novell, GroupWise, MySql, SQL Server,
Oracle, Apache, Tomcat, IIS
Hardware: Cisco routers, switches, ATM equipment, Macintosh/Apple, Wireless transmission,
802.11x, Radio Transmission, VHF, SHF, UHF, Satellite
Networking: LAN, WAN, token ring, Ethernet, fiber, ATM, RIP, BGP, IGRP, EIGRP, TCP/IP,

Work Experience

2006-Current – Spider Strategies, Inc.
Position: Manager of Training and Implementation
Location: Atlanta, GA/Austin TX

Managed all training and installations for clients.
    Onsite training at customer locations
    Manufactured training materials and software documentation
    Tech support and customer help desk responsibilities
    Customer relations and communications
    Web and server maintenance

Managed all quality assurance and software testing.
    Extensive use of Bugzilla
    Documented testing procedures
    Smoke, regression, data driving, and negative testing
2001-2006 – United States Army
Position: Network Switching Systems Operator
Location: Fort Hood, TX and Iraq

Set up and administered both secure and non-secure networks for both data and voice in a tactical
environment. Responsible for 1 large node and 15 small sub-nodes to include up to 1000 end
     Installs and configures routers, switches and hubs
     Monitors status of network and troubleshoots deficiencies
     Responds to customer complaints and provides solutions
     Performs maintenance and upgrades to equipment
     Responsible for all information security tasks

2000-2001 – Friedmans Consulting
Position: Contract Business Owner
Location: Atlanta, GA

Owned and operated small information technology services business. Provided custom solutions
and maintained customer relations with several small to medium clients. Services included
anything from network design to general pc troubleshooting.
     Prepared and maintained good vendor relations
     Designed several small networks from the ground up
     Provided both onsite and remote help desk solutions
     Managed websites for customers
     Engineered a large scale migration from Novell to Microsoft Server 2000
     Basic maintenance and administration on local servers

1998-2000 – Publix Supermarkets
Position: Grocery Team Leader
Location: Lilburn, GA

Supervised 15 stock clerks and responsible for all inventory stocking and management for the
grocery department. Handled employee scheduling and responsible for customer service.
     Directly ordered stock to replace sold items
     Handled incoming deliveries and stocked shelves
     Responded to all customer service requests

1996-1998 – Kroger Supermarkets
Position: Front End Supervisor
Location: Lilburn, GA

Supervised 85 cashiers and baggers and responsible for office management and cash handling.
Maintained appearance and standards for the front of the store.
    Created employee schedules
    Processed cash, credit, and debit transactions
    Balanced daily cash flow
    Ran customer service desk

Georgia State University – Public speaking major
University of Phoenix Online – Information technology major

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