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IT Services by maclaren1

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									                                             IT Services

                        JOB DESCRIPTION & PERSON SPECIFICATION


1.   JOB INFORMATION

     Post Title:       Analyst/Programmer
     Grade:            6
     Salary Range:     £23,571 - £31,674 per annum
     Mode:             Full Time
     Ref No:           REQ000317

2.   JOB DESCRIPTION

.1   Purpose

     An Analyst/Programmer is expected to contribute to the full utilisation, development and
     support of the University IT systems and services in support of teaching, academic research,
     and university administration and management by using their expertise in the analysis, design,
     development and support of Information System (IS) solutions on allocated work activities and
     projects.

.2   Main Duties and Responsibilities

1.   Participates in routine information gathering and collation of specific and agreed information.

2.   Installs and/or removes hardware and/or software, following plans and instructions in
     accordance with agreed standards. Reports details of hardware and/or software installed or
     removed, and ensures that the configuration management records are updated.

3.   Plans, designs and executes tests to ensure that new and amended software or hardware
     function as specified and is in accordance with agreed standards, ensuring that existing
     software or hardware with which it interfaces performs as intended.

4.   Develops system and software solutions for University-wide IT facilities and services by
     programming, implementation, or integration. Developments are based on objectives prioritised
     in the IT Services Business Plan, which includes objectives set through the University
     Academic Executive.

5.   Provide support of the University IT services to achieve the resolution of reported
     faults/problems within service defined timescales.

6.   Design and provide documentation for IT Services staff, and other University staff, if
     appropriate, to enable them to operate and support defined University-wide IT services.

7.   Ensure that technical competencies are achieved and maintained in order to allow University IT
     developments to take place and to provide ongoing IT support for IT services, including
     University-wide and University-critical services.

8.   If so designated acts as a Business Partner to specific Schools/Faculties or Services on behalf
     of ITS.

     AND such other duties as are within the scope of the spirit of the job purpose, the title of the
     post and its grading.
.3   Supervision Received

     Line management may be from:
     Relevant Head or Section Leader or
     Lead Analyst/Programmer or
     Principal Analyst/Programmer

.4   Supervision Given

     None

.5   Contacts

     IT Services staff.
     Staff and students in other Faculties/Schools/Services of the University.
     External suppliers and other education institutions.
3.      PERSON SPECIFICATION

        ATTRIBUTES                      ESSENTIAL                        ADVANTAGEOUS


        Education/          A degree relevant to IS/IT.            A higher degree with
       Qualifications       or full membership of an IS/IT         appropriate IT content.
                            professional body.                     PRINCE 2 accreditation.
                            or experience in lieu of the above     Recognised Business Analysis
                            which demonstrates a professional      qualification such as Six Sigma
                            approach to IS/IT development.
         Experience         Software programming and               Previous experience of systems
      (Paid and Unpaid)     development experience.                development and
                            A sound knowledge and                  implementation in an IT
                            application of programming             department.
                            techniques.                            Additional experience or
                            Proven experience in some of the       knowledge from the list in the
                            following (dependent upon precise      previous column.
                            role):                                 Working with new technologies
                             C# programming                       and/or systems
                             .NET programming                     Experience of systems and/or
                             Oracle PL/SQL Programming            business analysis
                             Client Server systems
                                 development                       Knowledge of specific software
                             Web developments                     applications in use within the
                             SQL                                  University (dependent upon
                                                                   precise role), notably
                                                                    Visual Basic 6
                                                                    Java programming
                                                                    Oracle database
                                                                       development


      Job-related skills/   Excellent problem solving abilities.
         Aptitudes          Ability to manage their own work
                            priorities and time.

                            Ability to pick up new technical
                            skills quickly.

                            Ability to work in a matrix
                            management environment.
     Interpersonal Skills   Effective communication and            Ability to create and deliver
                            interpersonal skills needed for        presentations to people at all
                            liaison with others, at all levels     levels within the University
                            within the University, and
                            externally
                            Ability to impart knowledge and
                            advice to colleagues and other
                            contacts.
                            Excellent oral communication
                            skills.
                            Ability to write clear and concise
                            documents.
                            Understanding and application of
                            teamwork concepts.
                            Good practitioner of customer care
                            and teamwork.
Other Requirements   A mature, professional and self-
                     motivating approach to tasks.
                     Ability to represent IT Services in
                     formal and informal settings.
                     Able to work under pressure.
                     Ability to work flexibly and
                     extended hours by agreement to
                     meet tight, fixed deadlines or as
                     required by service imperatives.
4.   PROCEDURE FOR APPLICATION AND APPOINTMENT

.1   Canvassing
     You must disclose whether you are related to any employee of the University, or to any
     member of the Governing Body. Canvassing for appointment disqualifies.

.2   Application Forms
     Application forms should be completed in black ink or typescript to facilitate photocopying.

.3   Referees
     Referees must be people who can comment authoritatively on you as a person and as an
     employee and must include your current or most recent employer or his/her authorised
     representative. Confidential references are taken up on candidates short-listed for formal
     appointment interviews.

.4   Interviews
     Date of interviews to be confirmed.

.5   Closing Date
     The closing date for receiving applications is Monday 5th April 2010. Applications
     should be sent via email to futures.hr@coventry.ac.uk or in an envelope marked “Confidential”
     for the attention of the Recruitment Section, HR Department, at the address below.


5.   FURTHER INFORMATION AND CONTACT ADDRESS

     HR Department
     Priory Street
     COVENTRY
     CV1 5FB

     Tel:          024 7688 7814
     Fax:          024 7688 7815
     e-mail:       futures.hr@coventry.ac.uk

     For further vacancies, please visit www.coventry.ac.uk


6.   COMMUNICATION WITH CANDIDATES

     In the interest of economy, the University will only communicate further with short-listed
     candidates. If you have not been contacted within 6 weeks of the closing date you should
     assume that you have not been short-listed.

								
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