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IT Services JOB DESCRIPTION & PERSON SPECIFICATION 1. JOB INFORMATION Post Title: Analyst/Programmer Grade: 6 Salary Range: £23,571 - £31,674 per annum Mode: Full Time Ref No: REQ000317 2. JOB DESCRIPTION .1 Purpose An Analyst/Programmer is expected to contribute to the full utilisation, development and support of the University IT systems and services in support of teaching, academic research, and university administration and management by using their expertise in the analysis, design, development and support of Information System (IS) solutions on allocated work activities and projects. .2 Main Duties and Responsibilities 1. Participates in routine information gathering and collation of specific and agreed information. 2. Installs and/or removes hardware and/or software, following plans and instructions in accordance with agreed standards. Reports details of hardware and/or software installed or removed, and ensures that the configuration management records are updated. 3. Plans, designs and executes tests to ensure that new and amended software or hardware function as specified and is in accordance with agreed standards, ensuring that existing software or hardware with which it interfaces performs as intended. 4. Develops system and software solutions for University-wide IT facilities and services by programming, implementation, or integration. Developments are based on objectives prioritised in the IT Services Business Plan, which includes objectives set through the University Academic Executive. 5. Provide support of the University IT services to achieve the resolution of reported faults/problems within service defined timescales. 6. Design and provide documentation for IT Services staff, and other University staff, if appropriate, to enable them to operate and support defined University-wide IT services. 7. Ensure that technical competencies are achieved and maintained in order to allow University IT developments to take place and to provide ongoing IT support for IT services, including University-wide and University-critical services. 8. If so designated acts as a Business Partner to specific Schools/Faculties or Services on behalf of ITS. AND such other duties as are within the scope of the spirit of the job purpose, the title of the post and its grading. .3 Supervision Received Line management may be from: Relevant Head or Section Leader or Lead Analyst/Programmer or Principal Analyst/Programmer .4 Supervision Given None .5 Contacts IT Services staff. Staff and students in other Faculties/Schools/Services of the University. External suppliers and other education institutions. 3. PERSON SPECIFICATION ATTRIBUTES ESSENTIAL ADVANTAGEOUS Education/ A degree relevant to IS/IT. A higher degree with Qualifications or full membership of an IS/IT appropriate IT content. professional body. PRINCE 2 accreditation. or experience in lieu of the above Recognised Business Analysis which demonstrates a professional qualification such as Six Sigma approach to IS/IT development. Experience Software programming and Previous experience of systems (Paid and Unpaid) development experience. development and A sound knowledge and implementation in an IT application of programming department. techniques. Additional experience or Proven experience in some of the knowledge from the list in the following (dependent upon precise previous column. role): Working with new technologies C# programming and/or systems .NET programming Experience of systems and/or Oracle PL/SQL Programming business analysis Client Server systems development Knowledge of specific software Web developments applications in use within the SQL University (dependent upon precise role), notably Visual Basic 6 Java programming Oracle database development Job-related skills/ Excellent problem solving abilities. Aptitudes Ability to manage their own work priorities and time. Ability to pick up new technical skills quickly. Ability to work in a matrix management environment. Interpersonal Skills Effective communication and Ability to create and deliver interpersonal skills needed for presentations to people at all liaison with others, at all levels levels within the University within the University, and externally Ability to impart knowledge and advice to colleagues and other contacts. Excellent oral communication skills. Ability to write clear and concise documents. Understanding and application of teamwork concepts. Good practitioner of customer care and teamwork. Other Requirements A mature, professional and self- motivating approach to tasks. Ability to represent IT Services in formal and informal settings. Able to work under pressure. Ability to work flexibly and extended hours by agreement to meet tight, fixed deadlines or as required by service imperatives. 4. PROCEDURE FOR APPLICATION AND APPOINTMENT .1 Canvassing You must disclose whether you are related to any employee of the University, or to any member of the Governing Body. Canvassing for appointment disqualifies. .2 Application Forms Application forms should be completed in black ink or typescript to facilitate photocopying. .3 Referees Referees must be people who can comment authoritatively on you as a person and as an employee and must include your current or most recent employer or his/her authorised representative. Confidential references are taken up on candidates short-listed for formal appointment interviews. .4 Interviews Date of interviews to be confirmed. .5 Closing Date The closing date for receiving applications is Monday 5th April 2010. Applications should be sent via email to firstname.lastname@example.org or in an envelope marked “Confidential” for the attention of the Recruitment Section, HR Department, at the address below. 5. FURTHER INFORMATION AND CONTACT ADDRESS HR Department Priory Street COVENTRY CV1 5FB Tel: 024 7688 7814 Fax: 024 7688 7815 e-mail: email@example.com For further vacancies, please visit www.coventry.ac.uk 6. COMMUNICATION WITH CANDIDATES In the interest of economy, the University will only communicate further with short-listed candidates. If you have not been contacted within 6 weeks of the closing date you should assume that you have not been short-listed.
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