A Division of CompuCom
Business Process Reengineering
An objective approach to simplifying your business processes, lowering costs and improving customer satisfaction!
A Division of CompuCom
Agenda
• • • • • • What is Business Process Reengineering? How can I use it at my agency? Benefits and values of BPR What role does it play in IT? An example BPR activity How can I get started with BPR?
A Division of CompuCom
What is BPR or BPI?
• A little history • Goal Oriented Objective Analysis • Work Simplification + Cycle Time Reduction = Business Process Improvement • Value Added vs. Non-Value Added Work • Methods, Means and Measurement • Institutionalizing and holding on to the gains.
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Benefits and Values of BPR
• • • • Provides Structure to IT Analysis Based on Measurement versus Opinion Provides Documentation Eliminates the source of the problem – doesn’t just make it easier to deal with • Finds the “Low Hanging Fruit”
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Identifying “Low Hanging Fruit”
• • • • • • High Return on Investment Short Implementation Timeframe Few Dependencies Limited Scope Commercial Off The Shelf Technologies No Obvious Violation of Common Sense
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Practical Application
On the first sheet of your handout:
– List several potential “Low Hanging Fruit” areas you think exist and that might yield themselves to BPR
analysis – Have each person at your table pick their top opportunity and discuss with your tablemates – Record other “Low Hanging Fruit” items the discussion might have brought to mind
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How can I use it at my agency?
• Aligning “day to day” process execution with policy intent • Identify barriers to “Action” • Develop measures of process efficiency, output effectiveness and quality of outcome • Use Benchmarking to set challenge goals • Document Organizational Knowledge
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What role does it play in IT?
• Uncovers and evaluates objective, ROI based requirements • Identifies both the costs and benefits for your business case • Provides benchmarks for measuring project success • Offers Structure for comparing Vendor Responses in RFPs
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BPR in action:
The method
– – – – – Identify issue and define the potential values Capture existing process Benchmark or Envision Alternatives Perform Gap Analysis Develop Action Plan and Measures
The Result:
– High Level Process Flow – Drill Down on a Sub-Process – Functional Flow of a Sub-Process
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How can I get going with BPR?
• Charter cross functional improvement teams • Kick off pilot projects with measurable achievable goals and objectives • Establish internal expertise:
– Train the Trainer skills acquisition – Well placed “borrowed” experts or consultants
• Reward those who contribute and especially those who succeed!
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In our discussion today, we looked at :
– The essence of BPR, its Benefits and Values – How to select “Low Hanging Fruit” items – How BPR could be used at your agency – The role it can play in IT
– An example BPR activity – And lastly, we looked at how you can get started
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So, before we close - a reminder:
Please remember to fill out your evaluations!
A Division of CompuCom
Business Process Reengineering
An objective approach to simplifying your business processes, lowering costs and improving customer satisfaction!
Michael Wade Adjunct Professor of Computing and Software Engineering, Southern Polytechnic mwade2@spsu.edu Client Partner at ClientLink, CompuCom’s Application Solutions Division mwade@clientlink.com 770-663-3900 x114
A Division of CompuCom
A Division of CompuCom Systems, Inc.