JumpStart Client Survey

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					                  JumpStart Client Survey Summary
     University of Wisconsin - River Falls Survey Research Center
                               July 2004

Survey Background and Methods

West CAP retained the Survey Research Center (SRC) at the University of Wisconsin - River
Falls in the spring of 2004 to evaluate the experience of clients enrolled in the JumpStart Car
Program. The SRC has neither a vested interest in nor connection to the JumpStart program
other than through this evaluation.

This evaluation began in April of 2004 and is the second evaluation of the program (JumpStart
clients were also asked to report on their experiences with this program in November, 2001).
The SRC attempted to contact each of the 123 clients who have participated in JumpStart by
telephone. The SRC had viable numbers for 91 of the JumpStart clients; thirty-two were
unreachable because of phone disconnections or numbers that were no longer current. Thirty-
four of the ninety-one clients completed phone surveys (37% of the target population).

In order to improve the response rate, in May the SRC mailed surveys to clients who couldn‟t be
reached by phone. Forty-nine surveys, which were essentially identical to the phone survey
questionnaire, were mailed out and 22 completed surveys were returned (4 surveys were non-
deliverable). The combined total of phone and mail-out surveys was 56 completions or 62% of
the viable phone numbers/addresses. The overall results of the surveys have a 95% level of
confidence with a precision of +/- 8%.

The SRC tested for statistical significance on selected variables using the binomial distribution
and an assumption of an expected probability of 50%. For example, question 13 asks if the
client‟s overall financial security has improved since getting a JumpStart car. The response to
this question is either no (=0) or yes (=1), a binomial distribution. The expected probability of
50% means that our hypothesis is that half the population would say that their overall financial
security has improved since getting a JumpStart vehicle and half would say it hasn‟t. In this
example, 36 of the 55 useable responses said that their overall financial security has improved
since getting a JumpStart vehicle. This substantially more than the 27.5 clients our hypothesis
would lead us to expect to agree with this proposition and is, in fact, statistically different at the 1
percent level. This means that with 99 percent confidence we can say that the group feels their
overall financial security has improved since getting the JumpStart car.

Findings and Highlights

Over half (56%) of those surveyed have had their JumpStart vehicle for 2 years or more. 82% of
those surveyed report odometer readings on their car of 50,000 miles or more. Of those, 22%
have more than 100,000 on their odometers.

Three-fourths (75%) of contacted clients are currently employed. Of those employed,
    71% work the first shift at an average wage of $10.80 per hour
    32 hours is the average hours worked per week; nearly half, 47%, work 40 or more hours
       per week
    52% have roundtrip commutes of 25 miles or less; 16% commute 61 miles or more.

Almost half (48%) of those surveyed said they had changed jobs since they first received their
JumpStart vehicle. Of those, 71% believe their current job is a better job. Respondents listed
higher wages (18%) and better work hours (16%) as the main improvements they‟ve

From a statistical perspective, the respondents‟ evaluation of the contribution of the JumpStart
program to getting better jobs is somewhat contradictory. While slightly more than one-quarter
of the respondents believe that their JumpStart vehicle helped them get and keep their better job
this significant fewer than hypothesized (at the 1 percent level). On the other hand, none of the
56 respondents agreed with the statement that their JumpStart vehicle made no difference in
getting a better job, which is also highly significant. The bottom line is, perhaps, that the
JumpStart vehicle was a “necessary” but not a “sufficient” condition for improving their job

Prior to receiving their JumpStart car, the biggest barrier to getting and keeping a job or getting
and keeping a better job for the survey respondents was a lack of transportation (listed as a
barrier by 57% of the sample). Clearly, the JumpStart program addresses what this group of
people believes to be the single greatest obstacle to their employment. The second highest
barrier was lack of available jobs at 16%. No respondents selected a lack of job experience or
housing issues as their most serious barrier.

                         Biggest Barrier to Getting and Keeping a Job or Getting and Keeping a
                                                       Better Job








                                               le J


                                                                                                              t. I



                                            ai l












Public Transportation
Public transportation is available to only 9% (or 5) of the clients surveyed. Only one client
reported being able to use public transportation to get to work.

Public Assistance
62% of clients surveyed receive public assistance. Of those, the average amount received per
month is $402. Badger Care, food stamps and child care assistance were the most frequently
mentioned type of public assistance received. Upon receiving their JumpStart vehicle, 70%
report a reduction in their public assistance. The average size of this reduction was $312 per

Almost one-third (32%), of those surveyed have lived at their current address less than one year
and 51% of clients have moved since obtaining their JumpStart car. Of those who have moved,
slightly more than three-fourths (76%) believe their housing situation has improved. This result
is statistically significant at the 1 percent level (meaning there is a less than 1 in 100 chance that
the reported improvement in housing is not genuine). Living in a better location, neighborhood
or school district was the improvement mentioned by the highest percentage of clients (18%).

Child Care
Of the 14% (8 clients) who have changed day care providers since obtaining their JumpStart car,
all of them report an improvement in the quality of their day care, which is significant at the 1

percent level. Slightly less than half (3 of 8) attribute this improvement to JumpStart, which is
not statistically significant.

Thirty-two percent of respondents have increased their formal education or technical training
since acquiring their car. Obtaining an Associate‟s Degree was the educational accomplishment
identified by the highest percentage (18%) of clients. Eighty percent of those obtaining
additional education believed that their JumpStart car helped them do so, which is statistically
significant at the 1 percent level.

Two-thirds (66%) of clients report improved overall financial security. As noted in the
introduction, this result is highly statistically significant. A little over one-third (34%) reported
an improved credit rating since obtaining their JumpStart vehicle, which is not statistically

                          Clients' Financial Situation Since Obtaining JumpStart Vehicle







                                           ating                                            urity
                                Cr   edit R                                         ial Sec
                           oved                                               inanc
                      Impr                                           e rall F
                                                           ove   d Ov

Family/Friend/Community Involvement
Over half of clients surveyed (53%) report having more involvement with extended family,
friends and their community. No client reported having less involvement since obtaining his or
her JumpStart car. 47% believe their involvement is about the same.

Quality of Life/Future Expectations
79% of respondents report a better quality of life; 44% say it is much better. Future expectations
have changed for 60% of JumpStart clients surveyed as a result of owning their car; a result that
is statistically significant at the 5% level.

JumpStart Program
When asked to rate the JumpStart program on a scale of one to ten with one being lousy and ten
being outstanding: 69% gave the JumpStart program a “10”, 6% gave it a “9”, 13% an “8”, and
only 12% ranked it as a “7” or lower.

                                     Client Rating of JumpStart Program





                                 4         5         6        7         8          9       10
                                               Scale: 1=Lousy and 10=Outstanding

Initial program data and results from West CAP‟s 2001 client survey, indicated that the
JumpStart Program had succeeded in its purpose of responding to the transportation needs of
Temporary Assistance for Needy Families (TANF) eligible households moving from welfare to
work by helping them purchase late model, affordable, reliable automobiles. 1
This re-evaluation of the overall JumpStart program supports the conclusion that the JumpStart
program is very successful in meeting its goals. The results indicate that owning an automobile
contributes to increased self-sufficiency and participation in the community as measured by the
following: additional education/training, better job opportunities, improved child care, an
improved housing situation, increased family/community involvement, improved financial
situations, and an overall better quality of life. Most of these improvements are statistically
significant and not simply impressionistic. Providing adequate transportation for these clients is
essential. For these clients, public transportation is virtually non-existent and owning a car is
necessary to find and keep a job.
Clients were given opportunities throughout the survey to make additional comments or provide
clarification to their answers. Comments point to a need to increase the marketing of the
JumpStart Program. In addition, many of the JumpStart automobiles are becoming high mileage
vehicles, which may explain client remarks concerning automobile repair/quality issues.

 Brabo, Lisa, et al. Driving Out of Poverty in Private Automobiles. West Central Wisconsin Community Action
Agency, Inc; 2002.

                              JumpStart Client Survey Summary
                                   56 Completed Surveys
                                         July 2004

1.       How long have you owned your JumpStart vehicle?
         54 responses/56 surveys
                             %          Freq.
         1 month             2          1
         3 months                 2               1
         8 months                 4               2
         9 months                 2               1
         1 year                   19              10
         1.2 years                4               2
         1.25 years               2               1
         1.50 years               7               4
         1.75 years               2               1
         2 years                  20              11
         2.50 years               5               3
         2.80 years               2               1
         3 years                  16              9
         3.75 years               2               1
         4 years                  7               4
         5 years                  4               2

Additional Comments:
        First car 3 years, accident, second car 3 months.

2.       Prior to receiving your JumpStart vehicle, how did you meet your transportation
         needs? (Could choose more than one answer)
                               %           Freq.
         Public transportation 2           1
         Walked                7           4
         Personal vehicle     82          46
         Friends/Family        16          9
         Bicycle               0           0
         Other (list)          2           1

Additional Comments: If personal vehicle, please describe the car
        Old car, falling apart/Old/Older, beast/Beater/Crap/Junk cars. (6x)
        Unreliable cars/Unreliable vehicle/Not dependable/Only 1/2 reliable. (4x)
        Mini van, smashed/Van, poor condition. (2x)
        1982 Toyota - 1 door opened, not registered.
        1985 Buick. Many maintenance problems: trans, brakes, etc.
        1986 Toyota.
        1987 Ford Aerostar Minivan.
        1988 Dodge.
        1988 Oldsmobile.
        1989 Mazda MPV.
        1989 T-Bird - bad tranny.
        1990 Dodge. Transmission went out.
        1991 Eagle Summit - small.
        1992 Pontiac Grand Prix. Lots of mechanical problems were starting.
        1993 Chevy Lumina with lots of problems.
        1995 Geo Metro LSI.
        Beretta.
        Bounced from car to car.
        Cavalier.
        Dodge Intrepid - not large enough for entire family.
        Ex boyfriend's car.
        Geo Metro.
        Honda Accord.
        I got into an accident and totaled my car, then borrowed a vehicle for about 3 1/2 months.
        Only had one car. Both parents worked - borrowed car from parents.
        Park Ave. Buick.
        Pontiac Sunfire.
        Poor vehicle, Sunbird.
        Truck.

        Borrowed in-laws.
        Pick me up through West CAP program.

3.        Are you currently employed?
          56 responses/56 surveys
                              %                       Freq.
          Yes                 75                      42
          No                  25                      14

Additional Comments:
         We are self-employed farmers with 5 children.

3a.       What shift do/did you work?
          49 responses/56 surveys
                               %                      Freq.
          1st Shift            71                     35
          2nd Shift            25                     12
          3rd Shift            4                      2

Additional Comments:
         Part time at a technical school I attend.

3b.       What is/was your current rate of pay? Including tips, if applicable.
          49 responses/56 surveys

                                   % Freq.                                       %   Freq.
          $6.00/hr.                2    1                      $10.69/hr.        2     1
          $6.50/hr.                2    1                      $11.00/hr.        4     2
          $7.00/hr.                8    4                      $11.15/hr.        6     3
          $7.50/hr.                2    1                      $11.67/hr.        2     1
          $7.65/hr.                2    1                      $12.02/hr.        2     1
          $8.00/hr.                10   5                      $13.00/hr.        2     1
          $8.25/hr.                4    2                      $14.00/hr.        4     2
          $8.42/hr.                2    1                      $14.15/hr.        2     1
          $8.50/hr.                2    1                      $14.50/hr.        2     1
          $8.75/hr.                2    1                      $14.60/hr.        2     1
          $8.97/hr.                2    1                      $14.80/hr.        2     1
          $9.00/hr.                2    1                      $16.83/hr.        2     1
          $9.50/hr.                4    2                      $17.21/hr.        2     1
          $10.00/hr.               8    4                      $20.00/hr.        2     1
          $10.30/hr.               2    1                      $29.50/hr.        2     1
          $10.50/hr.               6    3

          Additional Comments:
         Husband‟s wage - I am on social security and am an at-home mom.

3c.   How many hours do/did you work per week?
      51 responses/56 surveys

                           %      Freq.                           %    Freq.
      6 hrs/wk.            2      1                27 hrs/wk.     2    1
      7 hrs/wk.            2      1                30 hrs/wk.     10   5
      12 hrs/wk.           2      1                32 hrs/wk.     2    1
      14.5 hrs/wk.         2      1                34 hrs/wk.     2    1
      15 hrs/wk.           2      1                36 hrs/wk.     4    2
      16 hrs/wk.           2      1                38 hrs/wk.     2    1
      18 hrs/wk.           4      2                40 hrs/wk.     39   20
      20 hrs/wk.           8      4                42.5 hrs/wk.   2    1
      21.5 hrs/wk.         2      1                44 hrs/wk.     2    1
      24 hrs/wk.           4      2                60 hrs/wk.     2    1
      26 hrs/wk.           2      1                72 hrs/wk.     2    1

3d.   What is/was your average roundtrip commute to work?
      49 responses/56 surveys

                           %              Freq.
      less than 10 miles   31             15
      11-25                20.5           10
      26-40                20.5           10
      41-60                12             6
      61+                  16             8

4.        Is your current job the same one you had when you first got your JumpStart car?
          52 responses/56 surveys

                                 %              Freq.
          Yes                    52             27
          No                     48             25

4a.       Would you consider your current job better than the one you had when you
          first got your JumpStart car?
          24 responses/56 surveys

                                 %              Freq.
                   Yes           71             17
                   No            29             7

4b.       How is your current job better? (Could choose more than one answer)

                                           %            Freq.
                   Better Pay              18           10
                   Better Benefits         11           6
                   Better Hours            16           9
                   Better Work Cond.       7            4
                   Better Location         7            4
                   Other (list)            9            5

Additional Comments:

         Graduate from school.
         I can take my child with me.
         Not working.
         People.
         Using my education and skills.

4c.       Do you believe that having your JumpStart car... (Could choose more than
          one answer)

                                       %                   Freq.
          helped you obtain better job 27                  15
          helps you keep your job      25                  14
          made no difference           0                   0

4d.       How so?

         Helped me go to school/ I can get there! My JumpStart car helped me get to school to get my
          degree to qualify for my job/Allowed them to finish school and get a good job/ My car mostly
          helped me get back and forth to college. I am in the RN program and drive one hour to school
          everyday. This car has been a godsend. (4x)

         Helps get me to work/I would not be able to get to work otherwise. (2x)
         Able to work farther from home.
         Could not get a loan, would have had zero transportation to get to and from work. I was working
          18 miles from home one way at the time I got my car, plus going to school.
         Helped so both parents could work at the time.
         I couldn‟t rely on friends/family and walking to get to any other job.
         I had to move & so I was driving 22 miles one way - without it I wouldn‟t have made it.

         My old car kept breaking down/My old car was having many mechanical problems; this car is
          newer and more dependable/Dependable car. (3x)

         Also, medical and school transport.
         By having cheaper car payments, I was able to afford insurance and pay bills better.
         Could move, travel.

5.        Is public transportation available in your area?
          56 responses/56 surveys
                                      %              Freq.
          Yes                         9              5
          No                          91             51

5a.       If public transportation is available, is it easy for you to use?
          3 responses/56 surveys
                                        %               Freq.
          Yes                           67              2
          No                            33              1

          If yes, please describe the transportation system:
         Bus. (2x)
         Cabs are expensive, zero bus systems.
         It‟s available here in Milwaukee, but it was not in Chippewa Falls where I lived when I got the
          car. Also, for me to take the bus with two kids and get them to school and me to work is crazy.
         Yes, it is easy to use, but it is expensive.

          Can you use it to get to work?
          2 responses/56 surveys
                                %      Freq.
          Yes                   50     1
          No                    50     1

          Does it meet your other trans. needs?
          2 responses/56 surveys
                               %      Freq.
          Yes                  50     1
          No                      50      1

6.        Do you currently receive any type of public assistance?
          55 responses/56 surveys
                                     %              Freq.
          Yes                        62             34
          No                         38             21

6a.       What type of assistance do you receive?
         Badger Care. (6x)
         Food stamps. (5x)
         Food stamps, medical assistance. (5x)
         Child care, medical. (3x)
         Badger Care, food stamps. (2x)
         Cash aid, food stamps. (2x)
         Housing/Section 8. (2x)
         Badger Care, housing (pays over 3/4 of my rent.) Zero cash.
         Badger Care, medical coverage.
         Child care, Badger care, Section 8.
         Child care. (It goes to day care, not me.)
         Disability.
         Energy.
         Federal SSI, Social security, state SSI, CWP, food stamps, Medicaid.
         Fuel assistance, reduced lunch for kids.
         Medical.
         Social security, food stamps, housing costs.
         Social security, SSI.
         W-2, food, Healthy Start.
         W-2.
         WIC.

6b.       How much do you receive per month in assistance?
          19 responses/56 surveys
                                  %           Freq.                              %     Freq.
          $52/month               5.3            1                  $303/month   5.3      1
          $140/month              5.3            1                  $309/month   5.3      1
          $150/month              5.3            1                  $500/month   5.3      1
          $163/month              5.3            1                  $519/month   5.3      1
          $200/month              5.3            1                  $566/month   5.3      1
          $220/month              5.3            1                  $628/month   5.3      1
          $250/month              5.3            1                  $640/month   5.3      1
          $268/month              5.3            1                  $700/month   5.3      1
          $300/month              5.3            1                  $830/month   5.3      1
                                                                    $900/month   5.3      1

6c.       Has your assistance level dropped at all since getting the JumpStart car?
          27 responses/56 surveys
                                      %               Freq.
          Yes                         30              8
          No                          70              19

6d.       If yes, how much has it dropped per month?
          6 responses/56 surveys
                                      %           Freq.
          $100/month                  50          3
          $400/month                  17          1
          $500/month                  17          1
          $673/month                  17          1

Additional Comments:
         I don‟t keep track, I just pay my bills.
         Government cuts!

6e.       Do you think your assistance has dropped due to getting the JumpStart car?
          11 responses/56 surveys
                                     %             Freq.
          Yes                        18            2
          No                         82            9

Additional Comments:
         Now I receive Social Security Disability.

7.    How long have you been at your current address?
      56 responses/56 surveys
                                 %            Freq.
1-<3 months                      9            5
3-<6 months                              11             6
6-<9months                               5              3
9 months-<1year                          7              4
1-<2years                                14             8
2-<3rs.                                  11             6
3-<4years                                7              4
4-<5 years                               14             8
5+years                                  21             12

8.        Have you moved since getting your JumpStart car?
          53 responses/56 surveys
                                     %           Freq.
          Yes                        51          27
          No                         49          26

8a.       If yes, did your housing situation improve?
          29 responses/56 surveys
                                       %            Freq.
          Yes                          76           22
          No                           24           7

8b.       How did your housing improve? (Could choose more than one answer)
                                    %            Freq.
          Better Location/Neighbor-
          hood/Schools              18           10
          Went from rent to own     13           7
          More Affordable           11           6
          Other (list)              5            3
          Larger House/Apt.         13           7

Additional Comments:
         Humanity house.
         The person who she is living with improved.

9.        Have you changed day care providers since you got your JumpStart Car?
          55 responses/56 surveys
                                    %             Freq.
          Yes                       16            9
          No                        46            25
          Not Applicable            38            21

10.       Has the quality of your day care changed since getting your JumpStart car?
          21 responses/56 surveys
                                      %             Freq.
          Yes                         38            8
          No                          62            13

10a.      If yes, how has it changed?
          8 responses/56 surveys
                                          %                Freq.
          Worse quality than before       0                0
          Better quality than before      100              8

10b.      Could you describe why this is the case?
         Better teachers.
         Child went to an after school program at her school with her kindergarten class mates.
         Daycare comes to her home.
         I have moved to a larger city and better childcare is available.
         I relocated and changed daycare. My provider has been wonderful and my daughter‟s behavior has
         More dependable.
         Went from in home daycare to professional larger daycare.

10c.      Was your JumpStart car a factor in the change of quality in your day care?
          11 responses/56 surveys
                                    %              Freq.
          Yes                       36             4
          No                        64             7

10d.      If yes, how has having your JumpStart car changed the quality of your day care?

         Able to be in Head Start program.
         I changed jobs, therefore, was able to move and get daycare in the town where I live.
         When I need to go somewhere, I don‟t have to look for a ride.

11.       Have you gotten more formal education or technical training since getting
          your JumpStart car?
          56 responses/56 surveys
                                    %             Freq.
          Yes                       32            18
          No                        68            38

Additional Comments:
         Would like to but so many serious family issues have came up lately.

11a.      What additional education or training have you obtained?
          (Could choose more than one answer)
                                       %           Freq.
          GED/High School Diploma 2                1
          Bachelor‟s Degree            4           2
          Technical school or college 14           8
          Armed Forces                 0           0
          Associate Degree             18          10
          Master‟s Degree              0           0
          Ph.D. or Professional Degree 0           0
          Other (list)                 2           1

Additional Comments:

         Currently in school.
         Working on my Associate‟s Degree presently.

11b.      Has your JumpStart car helped you obtain additional education/training?
          20 responses/56 surveys
                                    %             Freq.
          Yes                       80            16
          No                        20            4

11c.      If yes, how has having your JumpStart car helped?
         A car that runs actually gets me to school/Can get to classes/Reliable source of transportation to get
          her to school. (3x)
         Able to graduate.
         Better gas mileage, so it was not costing so much a week to get to school in New Richmond and work
          in Woodbury. I live in Hudson.
         Gave both parents a vehicle to drive.
         Gets her there and back.
         Huge help. Enjoy having car. Car is self-esteem for her. Makes her feel safe. Single mother of 5
          kids, so it helps out a lot.
         I could afford gas to go to school and afford to pay other bills. If I hadn‟t gotten the car, I couldn‟t do
          any of this.
         It got me to school in Eau Claire when I live in Chippewa Falls.
         It has made my travels more affordable. Also, my car is very reliable.
         Knowing that my car is going to start and not break down every other week. Reliable.
         My previous vehicle kept breaking down. The car helped me get to school everyday.
         Would not have had transportation to school. 18 miles one way.

12.       Has your credit rating improved since you got your JumpStart car?
          56 responses/56 surveys
                                     %             Freq.
          Yes                        34            19
          No                         27            15
          Don‟t Know                 39            22

12a.      If yes, please describe how this is so.
         Can make bill payments/Can pay payments and bills/I can afford to pay bills on time/Been able to pay
          off bills - having the loan helps/By showing that bills are paid on time. (5x)
         Able to establish credit/Built more credit by making payments on time. (3x)
         Before she wasn't building credit, but paying loan helps establish credit.
         Being able to work and be able to pay things on time.
         Debt management program.
         Have not missed payments.
         Helped her gain points based on bad credit from past.
         I had difficulties since I was in a bad marriage, but my JumpStart loan gave me a chance to prove
          myself without going on when I was married and had no control. I was also able to get a credit card!
          My score has greatly improved.
         I have taken a „get checking‟ class and paid off my JumpStart loan.
         I was able to get caught up and maintain till the past 5 months when my new husband wasn‟t working
          and we fell behind again.
         It did in the past, but now she is currently in school to get a better job that pays more. Struggling right
          now, but will improve.

13.       Has your overall financial security improved since you got your JumpStart car?
          55 responses/56 surveys
                                       %            Freq.
          Yes                          66           36
          No                           35           19

13a.      If yes, please describe how this is so.
         Allows her to get to job, to get hours she needs/New job, opportunity to get a new job/Able to get
          better job, better pay/ More positions available, better pay because of reliability. (5x)
         Able to hold a job, more money/Able to hold a job/ Can keep job. (3x)
         Better job. (3x)
         Low car payment that I almost have paid off. More money to put toward other bills that I need to get
          paid/Low car payment, easier. (2x)
         Reliable car to get to places/Have a car they can trust. (2x)
         Confident I‟ll get to work/Get to work everyday. (2x)
         At first, yes - then I lost my job.
         Before accident, was able to pay bills on time.
         Better without credit cards, less payments.
         Don't know, get to work.
         Feel better.
         Feels more secure.
         Financial security.
         I am gainfully employed and off assistance.
         I am working hard to clean up my credit and make all my car payments.
         I‟ve gotten raises in pay due to my personal knowledge, not a car.
         It will once I finish school, but not yet. It's hard right now.
         Make more money.
         Smaller payments make it easier along with not spending much on repairs.
         We are paying down our debt.

14.       What is the approximate odometer (mileage) reading on your car?
          50 responses/56 surveys
                                    %             Freq.
          Less than 10,000 miles    0             0
          10,001 to 25,000          0             0
          25,001 to 50,000          18            9
          50,001 to 75,000          24            12
          75,001 to 100,000         36            18
          100,000+                  22            11

15.       Since getting your JumpStart car, how would you rate your involvement with
          extended family, friends and your community?
          55 responses/56 surveys

                                          %                Freq.
          Less involved                   0                0
          About the same                  47               26
          More involved                   53               29

15a. If “more involved,” can you describe or give examples of this?

         Able to have transportation to visit family more often/Able to see family/Able to visit family/Can see
          family more; don‟t have to worry about making it there okay. (4x)
         Easier to get around, dependability of car/I can depend on a car to get me somewhere to visit/More
          reliable. (3x)
         Can drive to where she needs to go/Get to go places. (5x)
         Able to attend all gatherings.
         Able to go to functions safer.
         Can get to therapy; help others that don't have cars.
         Can go more as a family.
         Dad lives farther away, can see him more.
         Easier to stop in and say hi.
         Feel safer traveling.
         Go more places, dad's house.
         I am able to afford to drive and see friends and family more often.
         I went out to see family in North Dakota with a more dependable car to drive out.
         More mobile - able to get to out of town weddings, etc.
         With our old car we did not have enough room to keep our children in the back seat. I felt
          uncomfortable and unsafe driving that way, so now we are able to attend more events.

16.       Since getting your JumpStart car is the overall quality of your life:
          54 responses/56 surveys
                                     %              Freq.
          Worse                      0              0
          Slightly Worse             2              1
          Same                       19             10
          A little better            35             19
          Much better                44             24

16a.      Can you describe why this is so, and give examples?
         Have car to go places and feel safe/ She has a car she can trust to start. It's reliable, affordable, and
          safer/Safer/ Less worry on long drives. (4x)
         Can get places I need to go/Has a car to get her there/Able to go places, job, family friends/Do not
          have to depend on others to get places I have to go. (4x)
         100% happier, they are great, can't thank them enough.
         A lot more room, can fit more in car, don't worry about breaking down.
         Able to make car payments, does not have to worry about cay being repossessed.
         Able to receive better therapy; my physical ability will improve enough to start school in one year.
         Being disabled can't do much, but know they have a car that they can trust.
         Better job.
         We are able to participate in more things as a family.
         Need more income to be able to do more and better things.
         Not so much car worries after the last major repair bill on this car.
         Confident in being able to attend appointments.
         Divorced husband.
         I can transport my children and myself to Dr. appointments when needed.
         Easier to do things, does not have to borrow her mom's car.
         Feel better about self. Like having a car that I trust & not have to worry about it breaking down.
         I feel better about myself and I just recently paid off my car at the bank. This loan also gave me the
          drive to clean up my credit report and I‟ve almost done that!
         I can go when I need to buy food or Doctors or school play.
         I can travel to meet people & friends & I am not afraid of breaking down.
         I get great gas mileage and I‟m not constantly shelling out money for repairs.
         I had a car previous to this. I would‟ve had another with or without JumpStart.
         I have a dependable car with reasonable payments, thus equaling less stress on me.
         I have a good job I enjoy, have furthered my education, my kids are in good schools, my car is paid
          off. Before I was working for $6/hour part time & on food stamps.
         I like being able to own a newer car that did not cost me a whole lot. I have worked hard to get this
          car paid off sooner also.
         Job has not given me a significant pay raise in 4 years; child support does not come regularly,
          expenses getting higher.
         Life is easier.
         More security.
         Not everything is related to her car, so it has not improved quality of life.
         Not having problems getting to work and talk to people at Jump Start.
         Peace of mind, being able to transport child in a reliable car.
         Transportation necessary to take kids places and go to school.
         You just feel better to be driving a nicer car.

17.       Have your future expectations changed as a result of owning a JumpStart car?
          53 responses/56 surveys
                                     %             Freq.
          Yes                        60            32
          No                         40            21

17a.      If yes, can you describe in what way(s) your expectations have changed?
         Able to do things, financially more secure.
         Better opportunities.
         Better outlook with access to meet needs.
         Better outlook.
         Doesn't feel like she has to hide at home anymore because the other car was in such terrible condition,
          embarrassed to go anywhere in it.
         Finish school and get a job.
         Gave her opportunity to get better job and life.
         Getting a new car soon.
         Getting better physically therapy in the Twin Cities, so I'll be able to start school sooner.
         Getting married.
         Helps, she knows she can get her kids where they need to go.
         Hope to improve financial problems and my son can be involved in more activities.
         I can go farther out of town for work possibilities.
         I didn‟t expect to have ok credit so soon and it boosts my chances of having good credit in the near
         I do not have to worry about buying a new car in the near future.
         I expect to finish my BSSW and go on for my MSW at the end of the year. We are moving to a bigger
          apartment (3br instead of 2br) & I want to buy a house within 5 years.
         I have moved out on my own.
         I know I am building a credit rating and I will be able to get a loan down the road.
         I know that our community can help those in need now. I have received help and want to help others
          because of that experience!
         Life is overall easier, less worries, no breakdowns.
         Met a man.
         More opportunities for employment.
         More options for her.
         New goals in life that are attainable.
         Payments cheaper and can do more.
         She feels she can get out of WI and explore opportunities.
         She knows she can get to work so she has taken on more hours and clients.
         The cars dependability gives a sense of comfort and ease.
         They helped me get a car and get a loan with my bank. Gave counseling on getting good credit.

18.        Prior to receiving your JumpStart car, what do you feel was the biggest barrier to
           your getting and keeping a job or getting and keeping a better job?
           (Respondents were asked to choose only one answer; however, five respondents marked
           multiple answers; these are listed as 18a-d.)

           Respondents choosing one answer only:
           43 responses/56 surveys
                                      %                       Freq.
           Lack of Education          7                       3
           Disability                 9                       4
           Medical Prob./Ext. Illness 2                       1
           Lack of job experience     0                       0
           Lack of Transportation     57                      25
           Housing Issues             0                       0
           Lack of Available Jobs     16                      7
           Lack of Child Care         9                       4

18a.       Respondents choosing two answers:
           2 responses/56 surveys
                                                                      %          Freq.
           Lack of Transportation/Lack of Child Care                  50         1
           Lack of Transportation/Housing Issues                      50         1

18b.       Respondent choosing three answers:
           1 response/56 surveys
                                                                      %          Freq.
           Housing Issues/Lack of Available Jobs/Lack of Child Care   100        1

18c.       Respondent choosing four answers:
           1 response/56 surveys
                                                                      %          Freq.
           Lack of Education/Lack of Transportation/                  100        1
           Lack of Available Jobs/Lack of Child Care

18d.       Respondent choosing five answers:
           1 response/56 surveys
                                                                      %          Freq.
           Lack of Education/Disability/                              100        1
           Medical Problems/Extended Illness/
           Lack of Transportation/Lack of
           Available Jobs

Additional Comments:
          Always had a good job just had untrustworthy cars.
          Cost of child care compared to paycheck.
          Was a stay- at-home mom, wasn't looking for a job.

19.       How would you rate the JumpStart program on a scale of one to 10, with “1” being
          lousy and “10” being outstanding?
          55 responses/56 surveys
                               %            Freq.
          1                    0            0
          2                    0            0
          3                    0            0
          4                    2            1
          5                    4            2
          6                    2            1
          7                    6            3
          8                    13           7
          9                    6            3
          10                   69           38

Additional Comments:
         First car 10, second car 4, got ripped off because charged $2,000 higher than bluebook.
         3 for customer service, 7 for getting a vehicle. (Average = 5.)

20.       If you could, how would you improve the JumpStart program?
         Would not change anything/No suggestions/Nope/Does not need to change/ It was easy, painless and
          has a great purpose. I really wouldn‟t change anything/ Nothing is wrong with it/ No, the people are
          friendly, courteous, helpful, and understanding/ Because of this program, people like me have had the
          chance to drive safe, dependable cars. Would not change a thing. Thank you. (9x)
         I have had a wonderful experience with this program. Thank you so much for the opportunity to own
          a new vehicle. Keep up the good work/ Doing a real good job/ Just keep on being the nice
          understanding people they always are. They don‟t look down on me. They want to help and that is
          very hard to find when you are on assistance/ I recommend this program. They are great. I call and
          they are available/Keep up the way you guys help people/They do a great job/ Very good. (7x)
         Push to try to let others know about the program a little more/ Better way to let people know about it.
          Advertise louder/ Try to make sure more people know about it/ Make it more known to those who are
          in need of low income assistance. Advertise more. (4x)
         Don't know, did not have problems/I don‟t know/ Unknown - see what others write. (3x)
         Have more cars/ More types of vehicles available to choose from. (2x)
         Be able to test drive cars before you buy them.
         Car falling apart and still paying $5,000, so the loan life is longer than life of car. So things are going
          to get difficult again. Can there be trade-ins or something?
         Car repair workshops.
         Continue to enhance financial assistance with purchase for more of a car than 4 cyl. cars.
         For disabled people and people who really need the car they shouldn't be so expensive.
         I was told things when I first started the program that apparently were not true (by West CAP
          employees.) I also had to sign an agreement that was altered after the original contract was signed and
          after I had the car. It upsets me that the “rules” keep changing in your favor.
         I would have the cars checked out more closely. We had some minor problems at first and felt those
          could have been avoided. Our brakes had to be replaced in the first few weeks of ownership.
         If children of driving age were allowed to drive car it would help out.
         It's fine.
         Make it available in more areas.

      Make it so it could help improve credit rating.
      Make sure that they were more communicative, especially guy who buys the car.
      Maybe more one on one contact but, all people involved in the program have been very polite - and
       have worked well with great understanding! My answers are different from what they would have
       been had I not been placed on disability by SS. But I still appreciate everything.
      More accessible, had to go from Glenwood City to Prescott to go look at cars.
      The program needs to have JumpStart payments start sooner. You are just leaving a debt sit there and
       then all at once you have this extra debt. Do not encourage new car purchases, look for “used” cars
       with 60,000 miles or so and get better deals. You are taking “broke” people and helping them get
       “rather new” cars. We were not the normal person to the program. A lot of these people do not have a
       good job record, are in financial outs and then they have a car payment that is bigger with a debt in the
       closet waiting. Even with little or no interest on the debt in the closet it is “still” there. You should
       look for cars that are $6000-7500 and not much more. A lot of time you can find whole sale cars
       much cheaper than that. You spend too much time worrying about the cars ratings, etc. Cars are cars -
       they all have problems. Someone who‟s broke isn‟t reading the ratings; they just need a “safe, clean,
       well running car.” It doesn‟t need to rate in the top ten crash tests or to run for the next 100 years.
       With gas prices and family sizes, some families may need minivans and the program doesn‟t need to
       buy V8 engines that take lots of gas. Each case needs to be considered on its own. With the buyer
       understanding that they have to “pay” off this automobile and not take off and leave town with it.
       Maybe some cases with more risk should only qualify for an automobile that‟s $4,000. People in a lot
       of cases have made their own problems sometimes it‟s been job related that‟s different. When you
       have a mom with 3 kids from different dads there are lots of risks. A lot of bad choices have been
       made. That doesn‟t mean they can‟t change but use caution. The program needs to be very realistic
       and practical.
      The whole auto warranty fell through. Do not know what will happen to the money if it does not get
       used. If it is in an account with my name, am I able to use it until it is gone? What if I get a new car?
      They have been wonderful - if I am behind they are ok with things, which brings my stress level down
       - besides, they got me in a great car fast when my old car was on its last leg. Driving with our kids in
       the new car makes me feel safer.
      You need to certify more mechanics in various towns. I don‟t think the mechanic in Glenwood City is

Additional Comments:
    Many questions were difficult to answer because of my situation. I hurt my back at work last year,
       had surgery in January 2004 and have not been working since November 2003.