Nursing Home Satisfaction Survey Tools by ssj10592

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									                                                                Nursing Home Satisfaction Survey Tools
                                       Domains                                                                       Cost per
   Owner                                                                 Mode               Cognitive Screen                                              Web Site
                         (see last page for domain codes)                                                            Resident*
                 Resident Survey: Overall
Life Services
                 assessment, activities,
Network                                                                                                                                         Life Services Network:
                 environment, food,             A, B, C, D, E, F,                                                       Not
Confidence                                                                Mail                     None                               http://www.lsni.org/products/confidence.html
                 autonomy/privacy, clinical           H, I                                                            Available
Satisfaction
                 care, personal care, non-
Surveys
                 clinical staff services
                 Choice, cleanliness;
                 activities; spiritual needs;
                                                                                                                                                Contact Market Decisions:
Market           caring, listening, respect,                            In-person                                       Not
                                                  B, D, F, K, L                             MDS COGS Score                                  http://www.marketdecisions.com/
Decisions        dignity; personal care,                                Interview                                     Available
                 laundry; meals/dining;
                 safety
                 Privacy, autonomy, staff                                                    Facility must do           $3.75                       My InnerView:
My InnerView                                          I, K                Mail
                 competence, cleanliness                                                     cognitive screen         (resident)                  www.myinnerview.com
                 Overall assessment,
NRC & Picker     activities, environment,                                                                                                            NRC & Picker:
                                                A, B, C, D, E, F,       In-person                                       Not
Long Term        food, autonomy/privacy,                                                           None                                     http://www.nationalresearch.com/
                                                      G, I              Interview                                     Available
Care Surveys     clinical care, personal care,
                 staff interaction
                 Admission, room, dining,
                 maintenance, nurses, CNAs,                                                                             Not                          Press Ganey:
Press Ganey                                     A, B, D, E, F, K          Mail                   Unknown
                 housekeeping, activities,                                                                            Available                    www.pressganey.com
                 finances, overall
Vital Research
                                                                                                                      Estimated
Resident         Advertises that they will
                                                                        In-person                                     $25, min                        Vital Research:
Experience &     tailor their survey to a NH’s    Not Applicable                                   None
                                                                        Interview                                    purchase of              http://www.vitalresearch.com/
Assessment of    specific needs
                                                                                                                         100
Life (REAL)
                 Family, friends, community
American
                 involvement, independence,                                                 MDS 2.0
Health Care
                 respect, NH programs and                                                   assessment does
Association                                                             In-person                                       Not
                 setting, meals, dining, health   D, E, G, J, I, L                          not trigger the                                www.ahca.org/quality/qfi/intact.pdf
Satisfaction                                                            Interview                                     Available
                 care, staff, management and                                                Cognitive
Assessment
                 safety, roommates/ other                                                   loss/dementia RAP
Questionnaire
                 residents, moving in/out




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                                    Domains                                                                        Cost per
   Owner                                                               Mode               Cognitive Screen                                              Web Site
                        (see last page for domain codes)                                                           Resident*
                                                                                          Vignettes, short
                                                                                          term memory,                                             Not yet available.
CMS              Care delivery, wait time,
                                                                      In-person           reasoning,                  Not
Nursing Home     communication, courtesy               E, F, I
                                                                      Interview           time/place, animal        Available          Information about the tool is available:
CAHPS            and respect, transportation
                                                                                          name ex., verbal                             https://www.cahps.ahrq.gov/default.asp
                                                                                          fluency
Kleinsorge &     Activities, facility
                                                                                                                                             Contact Abt Associates:
Koenig’s         environment, food, clinical
                                                  B, C, D, E, F, G,                                                   Not                    www.abtassociates.com
Resident         care and treatment, personal                           Mail                       No
                                                         H                                                          available        Maryland NH Consumer Satisfaction Final
Opinion          care, staff interaction, non-
                                                                                                                                               Recommendations
Survey           clinical staff services
                 Measures the “climate” of
                 an organization by its                                                                            Cost is only
                                                                                                                                    Contact Texas State University-San Marcos:
Eden Warmth      organization, team work,                                                                          for analysis,
                                                         --           Internet                    None                              http://www.edenalt.com/edentols.htm#survey
Tool             acceptance of change,                                                                              $1.00 per
                 leader-ship, optimism, trust                                                                         survey
                 and generosity
Client
                                                                                                                   Estimated                 Florida Department of Health
Satisfaction                                                          In-person              5-question
                         Not available                   --                                                        $732 per                   http://www.doh.state.fl.us/
with Long                                                             Interview            cognitive screen
                                                                                                                   facility
Term Care
“What is
Important to                                                          In-person                                       Not                   Montana Department of Health
                         Not available                   --                                      None
Nursing Home                                                          Interview                                     available                http://www.dphhs.mt.gov/
Residents?”
Rutgers
Satisfaction     Activities, care and services,
Assessment       caregivers, environment,                             In-person                                       Not                          Rutgers University
                                                   B, C, D, E, F,                                None
Tool – Nursing   meals, well-being, overall                           Interview                                     Available                   http://www.rutgers.edu/
Home             satisfaction
Residents




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                              Domain Codes

Domain                                                                  Code
Resident Survey
Overall assessment                                                         A
Activities                                                                 B
Facility environment                                                       C
Food                                                                       D
Clinical care                                                              E
Personal care                                                              F
Staff interaction                                                          G
Non-clinical staff services                                                H
Privacy/autonomy                                                           I
Family involvement                                                         J
Cleanliness/housekeeping                                                   K
Security                                                                   L
Administration                                                             M
Staff Survey
Management                                                                 N
Hours                                                                      O
Administration                                                             P
Salary                                                                     Q
Opportunity to grow, learn                                                 R
Safety                                                                     S
Benefits                                                                   T
Environment/atmosphere                                                     U
Having a voice                                                             V




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