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CITY OF JANESVILLE POLICE DEPARTMENT Public Opinion Survey by knb14524

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									                               CITY OF JANESVILLE POLICE DEPARTMENT
                                            Public Opinion Survey


INTRODUCTION
        The City of Janesville Police Department Public Opinion Survey was designed to assess
citizen perceptions and attitudes about policing and policing services throughout the city. The
survey instrument was created by the Janesville Police Department with input from the UW-
Whitewater Center for Political Science and Public Policy Research (CPSPPR). Three-thousand
copies of the survey instrument were mailed to residents who live in Janesville's eight police
patrol areas. The surveys were returned postage-paid to the Janesville Police Department and
delivered to the UW-Whitewater CPSPPR for data entry and data analysis, results of which can
be found in subsequent sections of this report.
        Understanding citizen perceptions of policing is critically important to local law
enforcement agencies for a variety of reasons. First, law enforcement agencies across the
nation have implemented an initiative directed by the United States Department of Justice
(DOJ) to change their policing methodologies. During the 1960s through the 1980s much of
policing was conducted by patrol car, driving through neighborhoods and patrol areas or
districts. This method proved over time to create an impersonal approach to policing and a
disconnect between the citizens, neighborhoods, local police and their departments. In many
cities it adversely affected relationships between law enforcement and those that they sought
to serve and protect. Thus in 1994, Community Oriented Policing Services (COPS) was created
as an initiative with its own department in the D.O.J. and its programs have been implemented
in cities throughout the nation in order to re-establish a more personalized approach to
policing. 1 The City of Janesville Police Department has instituted a number of community
oriented policing practices in accordance with this initiative over the years.
        Second, it is important to get feedback from the community a police department serves
in order to evaluate fully how well its services are meeting the city's needs. One means for
1
 The Office of Community Policing Services (COPS) was created through the Violent Crime Control and
Enforcement Act of 1994 and has been an agency within the Department of Justice since that time. The COPS
office provides information on community policing practices to local law enforcement agencies as well as grant
opportunities to help fund local law enforcement programs and operations.
determining citizen satisfaction is to survey, anonymously, members of your community. The
survey instrument was designed to assess, as comprehensively as possible, citizen views of the
Janesville P.D. It included questions that addressed perceptions of personal safety under a
variety conditions and in a variety of settings. It also included a question that addressed the
level of comfort respondents had approaching police department officers and department staff.
The survey was also constructed to get a sense of how well Janesville's citizens believe the
Janesville Police Department is meeting the community's policing needs. A number of
questions were asked to determine citizen knowledge of existing services and programs
provided by the Janesville P.D. and follow-up questions gave respondents the opportunity to
rate how well the department is administering these services and programs. In addition, the
survey provided respondents with the opportunity to express their opinions about proposed
services and programs that may be offered in the future.
           Finally, the survey provided respondents with the opportunity to identify what they
perceive to be the most important policing issues today and over the next five years, any
changes they would like to see made in the Janesville P.D., and to identify any additional
services or programs they would like to see provided by the department.


                            Community Policing and Citizen Satisfaction Surveys


           Janesville, Wisconsin is a city with a 2006 population estimate of 62,998.2 The
Janesville Police Department has divided the city into eight separate patrol areas. The patrol
areas are somewhat distinct with respect to characteristics. Some are primarily residential,
whereas others are a mix of residential and business. In addition, some patrol areas have
greater concentrations of business (retail and manufacturing). The Janesville Police
Department has numerous community policing efforts including, but not limited to:
                    Permanent patrol area assignments so officers can connect with citizens
                    Coordinated meetings with central city neighborhoods for neighborhood
                    planning and problem-solving

2
    Population estimate is for 2006, U.S. Census Bureau, http://quickfacts.census.gov/qfd/states/55/5537825.html.
                 Bicycle and foot patrols in central city neighborhoods; and bicycle patrols on the
                 city's trail system
                 A Self-defense program for women
                 Officer assignments to Janesville Public Schools
                 Collaboration with adult and juvenile probation
                 Collaboration with code enforcement
                 Collaboration with citizens on graffiti abatement


Similar programs have been implemented in communities throughout the United States.
Like the Janesville Police Department, these communities have administered public opinion
surveys as one method to measure department, officer, and staff performance. In 2003 the
Bureau of Justice Statistics (U.S. Department of Justice) found that 40 percent of local police
departments in cities with populations between 50,000 to 99,999 administered some form of
citizen satisfaction survey.3 This trend has continued in cities throughout the nation. For
example, Warwick, Rhode Island (pop. 85,808) conducted a citizen satisfaction survey in 2008
to assess overall department performance and citizen opinions of personal safety, among other
issues. The survey results reported high levels of satisfaction among those responding across
these indicators.4 Newport News, Virginia (pop. 49,000) conducted a brief citizen satisfaction
survey in 2007, and found that an overwhelming majority of respondents indicated that they
were satisfied with the performance of the city's police department in general, with some
variation in levels of satisfaction when asked about specific performance indicators.5 The
Dunbarton, New Hampshire Police Department (pop. 2610) administered a community
satisfaction survey in 2008 which examined many indicators similar to those included in the
survey here. Again, the results in this study indicated that respondents were satisfied with the
Dunbarton Police Department overall, but levels of satisfaction varied when respondents were
asked about specific quality of life issues and questions about specific police department

3
  Bureau of Justice Statistics, U.S. Department of Justice, http://www.ojp.usdoj.gov/bjs
4
  Report for the Community Satisfaction Survey of the Warwick, Rhode Island Police Department,
http://www.warwickpd.org/documents/final.
5
  Citizen Satisfaction Survey 2007, City of Newport News, Virginia,
http://www.nn.gov.com/police/chiefoffice/admin/planning/citizen-satisfaction-survey
services and programs.6 Finally, in 2007 the Tempe, Arizona Police Department (pop. 174,091)
administered a survey similar in many respects to the instrument used for our analysis in this
report. The survey asked respondents to rate their overall satisfaction with the Tempe Police
Department, and then to rate their satisfaction with officers with whom they had personally
come into contact (respondents were asked to grade the officer/s they came into contact on
professionalism, responsiveness, helpfulness, and respect). Overall, 47 percent of respondents
expressed satisfaction with the department. With respect to personal interactions with
individual officers, 75 percent gave the officer they interacted with A and B grades for all four
areas.7 Each of these departments mentioned above used a variety of methodological
approaches to analyze the data from their public opinion surveys. The following section
provides a discussion of the data collection and methodology used here.




6
  Community Satisfaction Survey: 2008. Dunbarton Police Department, Christ T. Remillard and David Mackey.
Plymouth State University, Plymouth, NH.
7
  City of Tempe Police Department Crime Analysis Unit, 2007 Tempe Police Department Citizen Survey.
METHODOLOGY
Sampling Method
        The City of Janesville Police Department Public Opinion Survey was administered
through the mail and responses were returned to the police department, postage-paid. The
data entry and analysis were conducted by the UW-Whitewater Center for Political Science and
Public Policy Research.
        The survey was conducted using a non-random sample selection of 3000 residences
from a total possible population of 21,115. A systematic sampling technique using Modulo
Arithmetic (Modulo 7) was used to "pull" the 3000 addresses for the questionnaire mailing.
These addresses were drawn from the city's property assessor's database of parcels within the
city limits of Janesville. It should be noted that the addresses in this database were those of the
property, and not the property's owner. Therefore, renters as well as home owners were
included in the mailing distribution. The parcel numbers were drawn sequentially within
neighborhoods which insured that all areas of the city had the same representation in the
mailing.8
        Of the 3000 surveys mailed, 874 were returned. Therefore, the response rate for this
study is 29 percent. This is a good response rate for a mail administered survey that provided
no incentive for completion other than postage-paid. On average, the response rate range to
surveys conducted through the mails is between five and twenty-one percent; and significantly
higher for surveys that include some kind of monetary incentive for completion. The fact that
the survey was postage paid may have had some effect on the rate of return, however.9
Likert Scaling
        The survey instrument included a total of 45 questions which were all closed-ended in
format except for three. Most of the closed-ended questions were presented in a matrix and
required respondents to record their attitudes and opinions using a Likert scale, question
format. For example, responses to closed-ended questions about personal safety, and safety in
Janesville public schools had the following possible range: "very safe", "safe", "neutral",

8
  Although this is a non-random sample, the sampling technique used is not uncommon for survey research of
limited populations and is generally considered to be appropriate and reliable.
9
  A copy of the survey instrument can be found in the appendix.
"unsafe", "very unsafe", and "don't know". With respect to opinions about the importance of
specific programs and services, and the police department's performance/delivery of these
programs and services the scale included: "very important", "somewhat important", "not very
important", "not at all important", "don't know"; and "very good", "good", "neutral", "poor",
"very poor", and "don't know". The value to using Likert or similar scaling is that it provides
responses to questions that are unambiguous which is important for data analysis and
interpretation. It should be noted here that most Likert scale question formats do not include
"don't know" categories, but this response category was included in this survey. It is an
appropriate modification to the traditional Likert scale for this instrument since the survey was
designed to capture citizen knowledge of services and programs as well as their feelings about
the delivery of these services and programs. In addition, "don't know" mitigates against
"forced responses" such as "neutral" when a respondent truly has little or no knowledge about
something and "neutral" does not accurately capture ignorance as much as it might
ambivalence or indifference.
Analysis
       Each completed survey was given a unique survey identification number. These
numbers were included in the data set to provide an identifier for each survey entered, or each
"case". The unit of analysis was the individual survey or the responses to the survey instrument
questions.
       Responses to the survey questions were coded by assigning numerical values to each
response category on the Likert scale. The statistical analyses were descriptive and included
frequencies of responses to the individual survey questions, as well as bivariate analyses under
certain conditions. All analyses of the data were conducted using the statistical package SPSS
(Statistical Package for the Social Sciences).
Weighting of the "Age" Variable in the Data
       After analyzing the demographic profile of the respondents we found that the survey
respondents skewed toward older persons in the city's population. To provide a greater
distribution of responses across this variable, the data were "normed" for the variable "age" by
weighting it according to the city's age distribution in the 2000 U.S. Census Survey. (See table in
the appendix for more detail and comparisons).
QUALITY OF LIFE IN JANESVILLE
                   How satisfied are you with your quality of life in Janesville?
The first question residents were asked measured their overall satisfaction with their quality of
life in Janesville. Eighty-three percent of residents reported being satisfied or very satisfied
with their quality of life. Of that group, 23 percent were very satisfied. Fourteen percent
indicated they were neutral on the question and only four percent responded that they were
unsatisfied or very unsatisfied. (Please see Figure and Table 1 for full results.) These results
show a high level of satisfaction with the quality of life in Janesville.
                                            Figure 1.
                   How satisfied are you with your quality of life in Janesville?


                      3%      1%
            14%                                       23%
            %%
            %%


                                                                                    Very Satisfied
                                                                                    Satisfied
                                                                                    Neutral
                                                                                    Unsatisfied
                                                                                    Very Unsatisfied

                                                              60%




                          Table 1: Quality of Life in Janesville
Satisfaction                                                         Percent
Very Satisfied                                                        23%
Satisfied                                                             60%
Neutral                                                               14%
Unsatisfied                                                            3%
Very Unsatisfied                                                       1%
PERCEPTIONS OF SAFETY IN JANESVILLE

                                   How safe do you feel in Janesville?

Respondents were asked to indicate how safe they felt in Janesville under a wide-range of
circumstances. Generally, residents of Janesville feel safe. Ninety-seven percent reported
feeling safe or very safe walking alone in their neighborhood during the day, while 77 percent
reported the same for walking alone in their neighborhood at night. Additionally, 80 percent
indicated that they also felt safe or very safe walking alone outside of their neighborhood
during the day. Similarly high percents reported feeling safe or very safe shopping (94
percent), driving (94 percent for daytime driving and 76 percent for nighttime driving) and using
city parks (80 percent) in Janesville. Sixty-seven percent also indicated that Janesville’s public
schools are safe or very safe. The only item where respondents showed some concern for
safety was in regard to walking alone at night outside of their neighborhood. Thirty-six percent
reported feeling unsafe or very unsafe. Additionally, a large percent (15) said that they did not
know suggesting that many people do not walk alone in other neighborhoods at night. Two
other conditions, public school (21 percent) and workplace (27 percent) safety also had a high
percent of residents respond that they did not know how safe these places were. It is likely
these respondents do not have children in Janesville schools and also may not currently be
employed. (Please see Figure and Table 2 for full results.10) Overall, these findings suggest
that residents find Janesville to be a safe place to live, work and recreate with majorities in
most categories responding that they feel safe or very safe.




10
  The response categories “safe” and “very safe” were combined into one variable in the figure. The same was
done with “unsafe” and “very unsafe”. The “don’t know” variable was also excluded from the figure. The table
includes all categories in their original format.
                                         Figure 2.
                    How safe do you feel under the following conditions?



 100%

  90%

  80%
                                                                                             "Safe" and "Very Safe"
  70%
                                                                                             "Neutral"
  60%

                                                                                             "Unsafe" and "Very
  50%
                                                                                             Unsafe"

  40%

  30%

  20%

  10%

   0%
          1     2      3      4      5       6       7          8         9        10

                                                         Note: The “Don’t Know” Category is excluded from this graph.

                             Table 2: Safety in Janesville
   Conditions                        Very Safe    Safe Neutral Unsafe Very Unsafe Don't Know
1 Walking in Neighborhood: Day         76%        21%    2%     1%       <1%         <1%
2 Walking in Neighborhood: Night       11%        66% 11%       9%        3%         <1%
3 Walking Out of Neighborhood: Day      9%        71% 14%       3%       <1%         <1%
4 Walking Out of Neighborhood: Night    3%        25% 19%       30%       6%         15%
5 Public Schools                       19%        48% 10%       2%        1%         21%
6 Shopping                             21%        73%    5%     1%       <1%          1%
7 Driving: Day                         50%        44%    3%     2%        1%         <1%
8 Driving: Night                       14%        62% 16%       4%        1%         <1%
9 Your Workplace                       30%        35%    7%     1%       <1%         27%
10 City Parks                          16%        64% 14%       3%       <1%          2%
IMPORTANCE OF SERVICES
       How important are certain services provided by the Janesville Police Department?
Given that the Police Department provides many services, respondents were asked to rate both
the importance of these services as well as how well they felt the Department performed these
services. In regard to importance, a few trends emerged in the data. Residents showed very
high levels of support for activities such as alcohol, drug and gang education for students,
enforcing alcohol and drug related laws, investigating and solving crimes and responding to
citizen calls for service including 911 calls. At least 86 percent of respondents said that the
above mentioned services were very important with the strongest responses for enforcing laws
regarding the use and sale of illegal drugs (91 percent), responding to citizen calls (93 percent)
and investigating and solving serious crimes (97 percent). A second tier of services also
showed less, yet still strong, support for programs such as community policing, enforcing laws
regarding juvenile violations, enforcing laws regarding quality of life issues and crime
prevention services. For both enforcing quality of life issues and offering crime prevention
services, respondents were more likely to state these programs were somewhat important
rather than very important. The two services that were most likely to be considered as not
very important were enforcing parking and traffic violations. Nineteen and 44 percent or
residents, respectively, indicated that enforcing traffic violations and parking violations were
not very important. (Please see Figure and Table 3 for full results.11) There is a clear pattern in
these data. Residents rate as very important services that address what are perceived as
serious crime issues such as the sale of illegal drugs and violent crime. Residents see other
services that are aimed more at crime prevention and education as important but less
important than dealing with criminal activity. Finally, residents are least inclined to see parking
and traffic-related issues as important focus areas for the Department.




11
   The response categories “somewhat important” and “very important” were combined into one variable in the
figure. The same was done with “not very important” and “not at all important”. The “don’t know” variable was
also excluded from the figure. The table includes all categories in their original format.
                                   Figure 3: Importance of Services
     100%

     90%

     80%

     70%
                                                                                                                      "Very
                                                                                                                      Important"
     60%                                                                                                              and
                                                                                                                      "Somewhat
     50%                                                                                                              Important"

                                                                                                                      "Not Very
     40%                                                                                                              Important"
                                                                                                                      and "Not at
     30%                                                                                                              All
                                                                                                                      Important"
     20%

     10%

       0%
                 1        2       3       4           5   6        7        8         9        10        11

                                                                    Note: The “Don’t Know” Category is excluded from this graph.




                                      Table 3: Importance of Services
      Services                                  Very      Somewhat               Not Very           Not at All      Don't Know
                                              Important   Important             Important          Important
1     Alcohol, Drug, Gang Education             87%          9%                    1%                 <1%                 3%
2     Community Policing w/ Patrols             66%           30%                  1%                 <1%                 1%
3     Enforcing Alcohol Laws                    86%           11%                  2%                 <1%                <1%
4     Enforcing Juvenile Laws                   66%           18%                  15%                <1%                 1%
5     Enforcing Drug Laws                       91%           7%                   1%                 <1%                <1%
6     Enforcing Parking Laws                     6%           42%                  44%                 1%                 1%
7     Enforcing Quality of Life Issues          35%           55%                  7%                  1%                 1%
8     Enforcing Traffic Laws                    31%           41%                  19%                 1%                <1%
9     Investigating/Solving Crimes              97%           3%                   <1%                <1%                <1%
10    Crime Prevention Services                 43%           52%                  3%                  1%                 1%
11    Responding to Calls for Service           93%           4%                   <1%                 1%                 1%
PERFORMANCE OF SERVICES
            How well does the Janesville Police Department perform certain services?

In addition to asking residents what services they felt were important, they were also asked to
evaluate the performance of the Janesville Police Department on how well it provided those
services. It is important to note at the outset that on each item one quarter to three quarters
of respondents were either neutral or indicated they don’t know how well the Department
performs. This suggests that many respondents may be unfamiliar with the activities of the
Department and/or have no experience with services they were asked to evaluate. In most
cases, residents evaluated the services positively. Forty percent or more of respondents rated
the Department as good or very good on alcohol, drug and gang education for students (40
percent), enforcing laws regarding the use and sale of illegal drugs (42 percent), enforcing
traffic violations (44 percent), community policing (50 percent), responding to citizen calls for
service (51 percent), investigating and solving serious crimes (53 percent) and enforcing alcohol
related laws (61 percent). In only three instances was the percent that rated services as poor
or very poor higher than 10 percent. Thirteen percent indicated that they found performance
on enforcing laws regarding juvenile violence and enforcing laws regarding the use and sale of
illegal drugs as poor or very poor, while eleven percent felt the same for enforcing traffic
violations. Only one other item exceeded five percent and the remaining items were five
percent or less. (Please see Figure and Table 4 for full results.12)


In comparing the data on importance and performance, the item on enforcing laws regarding
the use and sale of illegal drugs merits further discussion. Ninety-eight percent of respondents
indicated this was an important function (91 percent indicating it was very important). In
regard to performance evaluation, 13 percent responded that the Department performed
poorly or very poorly in this area. This was the only item where the importance was deemed
as high and the performance evaluation was negative relative to the other evaluations.
12
  The response categories “very good” and “good” were combined into one variable in the figure. The same was
done with “poor” and “very poor”. The “don’t know” variable was included in this figure because the percent of
respondents indicating they were unable to evaluate was relatively high for each condition. The table includes all
categories in their original format.
                                   Figure 4: Performance of Services

         100%


          90%


          80%
                                                                                                 "Very Good"
                                                                                                 and "Good"
          70%
                                                                                                 "Neutral"

          60%                                                                                    "Poor" and
                                                                                                 "Very Poor"
                                                                                                 "Don't Know"
          50%


          40%


          30%


          20%


          10%


           0%
                    1        2          3   4   5     6       7     8      9      10    11




                                   Table 4: Performance of Services
     Conditions                                 Very Good   Good Neutral   Poor   Very Poor Don't Know
1    Alcohol, Drug, Gang Education                 4%       35% 24%         3%       1%        26%
2    Community Policing w/ Patrols                 5%       45% 12%         2%       1%        13%
3    Enforcing Alcohol Laws                        20%      41% 15%         3%       2%        10%
4    Enforcing Juvenile Laws                       3%       28% 26%        11%       2%        22%
5    Enforcing Drug Laws                           5%       37% 23%         4%       9%        13%
6    Enforcing Parking Laws                        2%       15% 49%         2%       1%        23%
7    Enforcing Quality of Life Issues              4%       16% 40%         5%       2%        26%
8    Enforcing Traffic Laws                        4%       40% 26%         9%       2%         9%
9    Investigating/Solving Crimes                  7%       46% 21%         3%       2%        13%
10   Crime Prevention Services                     5%       43% 19%         2%       1%        22%
11   Responding to Calls for Service               11%      40%    6%       2%       1%        33%
IMPORTANCE OF EXISTING AND PROPOSED PROGRAMS

                  How important are the existing or proposed programs managed
                             by the Janesville Police Department?

The Police Department was interested in learning which of its existing or proposed programs
were seen as important by Janesville residents. The survey asked respondents to evaluate the
importance of 11 different programs including bicycle patrol, the canine unit, school liaison
officers and the S.W.A.T. team. The results were rather mixed in that some programs were
rated as very important while respondents were unfamiliar with several others. The programs
that received the most support were the Street Crimes Unit (91 percent very important, 98
percent both somewhat and very important) and the Crime Prevention program (75 percent
very important, 98 percent both somewhat and very important). Other programs such as the
Canine Unit (94 percent somewhat or very important), S.A.F.E., school liaison and resource
officer and the S.W.A.T. team (all 93 percent somewhat or very important) also had strong
support from the community. On the other hand, several programs were more likely to be
seen as not important or were not known to residents. While 56 percent of respondents found
the bicycle patrol as important, 36 percent indicated it was not very important or not important
at all. The same percent found National Night Out as not very important or not important at all
and 37 percent also stated they did not know if this was an important program. Honor Guard
was another program that did not garner significant support with 38 percent responding that it
was not very important or not important at all and 53 percent stating they did not know if this
was an important program. Residents were least familiar with the Citizen Academy (65
percent) and Youth Explore (64 percent) programs. (Please see Figure and Table 5 for full
results13.) Overall, residents were most supportive of efforts which they perceive as directly
responding to crime or promoting crime prevention. It is also clear that residents were
unfamiliar with many of the programs they were asked to evaluate.



13
   The response categories “somewhat important” and “very important” were combined into one variable in the
figure. The same was done with “not very important” and “not at all important”. The “don’t know” variable was
included in this figure because the percent of respondents indicating they were unable to evaluate was relatively high
for each condition. The table includes all categories in their original format.
                                                Figure 5.
                    How important do you believe the following programs/services are?

     100%


     90%


     80%                                                                                    "Very
                                                                                            Important" and
     70%                                                                                    "Somewhat
                                                                                            Important"

     60%                                                                                    "Not Very
                                                                                            Important" and
                                                                                            "Not at All
     50%                                                                                    Important"
                                                                                            "Don't Know"
     40%


     30%


     20%


     10%


       0%
                1      2       3      4     5    6     7      8      9        10   11




                                   Table 5: Importance of Services
     Programs                  Very Important    Somewhat          Not Very         Not at All     Don't Know
                                                 Important        Important        Important
1    Bike Patrol                    12%            44%               33%               3%               9%
2    Crime Prevention               75%            23%               1%                1%               1%
3    Citizen Academy                 6%            14%               12%               3%              65%
4    Honor Guard                     5%            13%               25%               3%              53%
5    Canine Unit                    37%            57%               3%                1%               2%
6    S.A.F.E.                       33%            60%               4%                1%               2%
7    School Liaison Officers        52%            41%               3%                1%               2%
8    Street Crimes Unit             91%             8%               0%               <1%               1%
9    S.W.A.T. Team                  34%            59%               3%                1%               2%
10   National Night Out              9%            17%               32%               4%              37%
11   Youth Explore                   8%            17%               8%                3%              64%
LEVEL OF COMFORT
How comfortable do you feel approaching police department officers and office staff?

Janesville residents reported that they are quite comfortable approaching Department Officers
and Office Staff. Ninety percent indicated that they were comfortable or very comfortable
doing so with over one-third feeling very comfortable. Conversely only a very small number,
four percent, felt uncomfortable or very uncomfortable doing the same. (Please see Figure
and Table 6 for full results.)
                                          Figure 6.
      How comfortable do you feel approaching police department officers and office staff?


                            3% 1%
                7%


                                                                      36%



                                                                              Very Comfortable
                                                                              Comfortable
                                                                              Neutral
                                                                              Uncomfortable
                                                                              Very Uncomfortable




                                                             54%




                  Table 6: Comfort Approaching Officers and Staff
Comfort Level                                                     Percent
Very Comfortable                                                   36%
Comfortable                                                        54%
Neutral                                                             7%
Uncomfortable                                                       3%
Very Uncomfortable                                                  1%
PERCEPTIONS OF SAFETY BY PATROL AREA

                                    How safe do you feel in Janesville?
                                            (By Patrol Area)

In order to look more closely at how safe Janesville residents feel in different areas of the city,
the data originally presented and discussed in figure and table two were divided by patrol area.
Some conditions presented and discussed in that section lend themselves to a breakdown by
patrol area and others do not. Therefore, the discussion below will address a subset of the
conditions. The conditions included are (1) walking in your neighborhood during the day; (2)
walking in your neighborhood at night; (3) city schools14; (4) city parks15; (5) driving during the
day16; and (6) driving at night17.


The findings discussed on the following pages suggest that there are many similarities across
Janesville and that people in most patrol areas feel relatively safe in the city. Comparatively
speaking, residents in Patrol Areas 2, 5, 7 and 8 felt the safest. Those living in Patrol Areas 1, 3
and 4 also felt relatively safe but less safe than those in the areas listed above. Finally,
residents in Patrol Area 6 felt the least safe.




14
   It is assumed that people would be most familiar with the schools in their area so this item was included in the
discussion by patrol area. However, peoples’ perceptions about safety in schools may come from other sources and
their evaluation of safety in schools might be broader.
15
   It is assumed that people would be most familiar with the parks in their area so this item was included in the
discussion by patrol area. However, peoples’ perceptions about safety in parks may come from other sources and
their evaluation of safety in parks might be broader.
16
   This variable may not reflect driving in each patrol area per se, but since people would be leaving home and
returning home feelings of safety might vary by the patrol area a person drives in the most.
17
   This variable may not reflect driving in each patrol area per se, but since people would be leaving home and
returning home feelings of safety might vary by patrol area a person drives in the most.
PERCEPTIONS OF SAFETY BY PATROL AREA

                               How safe do you feel in Janesville?
                                        (Patrol Area 1)

Residents of Patrol Area 1 felt relatively safe in their community but less safe than residents of
Janesville in general. (Please see Figure and Table 7 for full results.) Ninety-one percent
reported feeling safe or very safe walking in their neighborhood during the day. Although this
is comparable to the data for the entire city, the percent of the whole sample that felt very safe
was 76 percent, while the percent in this patrol area indicating the same was 51 percent. Forty-
nine percent reported feeling safe or very safe walking in their neighborhood at night while 23
percent indicated feeling unsafe or very unsafe doing the same. This was almost twice as high
as the percent in all of Janesville that felt unsafe or very unsafe walking in their neighborhood
at night.


In regard to safety in schools and parks, 57 percent of respondents reported that the schools
were safe or very safe and 65 percent reported the same for city parks. Seven percent
indicated that both the schools and parks were unsafe or very unsafe. When comparing these
data to all of Janesville, residents of Patrol Area 1 were ten (schools) to 15 (parks) percent less
likely to say that the schools and parks were safe or very safe.


In Patrol Area 1, residents felt safe driving both during the day and at night at levels
comparable to what was reported for Janesville overall. However, twice as many residents in
this patrol area reported feeling unsafe or very unsafe driving at night (11 percent) than did the
general population of Janesville (five percent).
                                           Figure 7: Patrol Area 1
                             How safe do you feel under the following conditions?

     100%

     90%

     80%

     70%

                                                                                                     "Very Safe" and
     60%                                                                                             "Safe"
                                                                                                     "Neutral"
     50%
                                                                                                     "Unsafe" and
                                                                                                     "Very Unsafe"
     40%

     30%

     20%

     10%

      0%
               1       2       3       4     5         6      7        8         9        10

                                                           Note: The “Don’t Know” Category is excluded from this graph.



                                           Table 7: Patrol Area 1
      Conditions                             Very Safe     Safe    Neutral      Unsafe      Very Unsafe        Don't Know
1     Walking in Neighborhood: Day               51%       40%        5%             2%           2%                0%
2     Walking in Neighborhood: Night             16%       33%       28%          18%             5%                0%
3     Walking Out of Neighborhood: Day           12%       59%       21%             5%           0%                2%
4     Walking Out of Neighborhood: Night         3%        18%       32%          27%            12%                8%
5     In Janesville Public Schools               8%        49%       16%             5%           2%               18%
6     Shopping                                   36%       57%        5%             0%           0%                2%
7     Driving: Day                               44%       45%        3%             7%           0%                0%
8     Driving: Night                             19%       53%       19%             9%           2%                0%
9     Your Workplace                             38%       43%        9%             2%           0%                9%
10    City Parks                                 15%       50%       25%             5%           2%                3%
PERCEPTIONS OF SAFETY BY PATROL AREA

                                How safe do you feel in Janesville?
                                         (Patrol Area 2)

Residents of Patrol Area 2 felt safe in their community at rates similar to residents of Janesville
on most indicators being compared. (Please see Figure and Table 8 for full results.) One
hundred percent of respondents in Patrol Area 2 said they felt safe or very safe walking in their
neighborhood during the day, while 82 percent reported feeling safe or very safe walking in
their neighborhood at night. These results are the highest on this item for any patrol area and
are higher than the results for Janesville as a whole.


A very large percent of residents (41 percent) in this area did not know whether the Janesville
schools were safe. Of those who did respond, 40 percent felt they were safe or very safe. The
fact that close to half of respondents did not know makes any further interpretation difficult.
Sixty-five percent indicated that the city parks were safe or very safe. This was 16 percent
lower than the evaluation for Janesville overall, but the difference comes mainly from the fact
that more people in this patrol area responded that they were neutral on this item. No one in
Patrol Area 2 commented that the city parks were unsafe or very unsafe.


In regard to driving, 95 percent of respondents in Patrol Area 2 felt safe or very safe driving
during the day, while 75 percent felt the same for driving at night. These were nearly identical
for all residents of Janesville surveyed.
                                               Figure 8: Patrol Area 2
                                How safe do you feel under the following conditions?

          100%

           90%

           80%

           70%

           60%

                                                                                                            "Very Safe" and
           50%
                                                                                                            "Safe"
                                                                                                            "Neutral"
           40%
                                                                                                            "Unsafe" and
                                                                                                            "Very Unsafe"
           30%

           20%

           10%

            0%
                    1       2      3       4       5          6       7         8        9        10

                                                                   Note: The “Don’t Know” Category is excluded from this graph.




                                               Table 8: Patrol Area 2
     Conditions                           Very Safe    Safe       Neutral       Unsafe       Very Unsafe         Don't Know
1    Walking in Neighborhood: Day           74%        26%          0%            0%             0%                  0%
2    Walking in Neighborhood: Night         35%        47%         12%            2%             5%                  0%
3    Walking Out of Neighborhood: Day       12%        51%         29%            7%             0%                  0%
4    Walking Out of Neighborhood: Night      7%        19%         38%           24%             7%                  5%
5    In Janesville Public Schools            7%        33%         17%            2%             0%                 41%
6    Shopping                               34%        52%         11%            0%             2%                  0%
7    Driving: Day                           50%        45%          2%            2%             0%                  0%
8    Driving: Night                         28%        47%         23%            2%             0%                  0%
9    Your Workplace                         42%        22%         22%            0%             2%                 12%
10   City Parks                             16%        49%         33%            0%             0%                  2%
PERCEPTIONS OF SAFETY BY PATROL AREA

                               How safe do you feel in Janesville?
                                        (Patrol Area 3)

Residents of Patrol Area 3 felt relatively safe in their community but less safe than residents of
Janesville in general. (Please see Figure and Table 9 for full results.) While 90 percent of
respondents in this patrol area felt safe or very safe walking in their neighborhood during the
day, only 52 percent said the same for walking at night and 31 percent reported feeling unsafe
or very unsafe. By contrast, only 12 percent of all Janesville residents felt similarly for walking
alone at night in one’s neighborhood. The percent of people feeling unsafe or very unsafe
walking alone at night in Patrol Area 3 was higher than in any other patrol area. (Patrol Area 4
was only one percent less however at 30 percent.)


The schools and parks were also considered less safe by those in Patrol Area 3. Fifty-five
percent of residents reported that the schools were safe or very safe with only a very small
percent (five) indicating they were very safe. This 55 percent was 12 percent lower than
Janesville as a whole and the five percent very safe rating was considerably less than the 19
percent reported in the whole sample. While 80 percent of Janesville residents rated the parks
safe or very safe, only 57 percent in this patrol area did the same and 14 percent said the parks
were unsafe (as opposed to three percent for the entire sample).


In regard to driving, residents of Patrol Area 3 were much more likely to feel unsafe or very
unsafe driving both during the day and at night when compared to the whole city. Fourteen
and 19 percent respectively, indicated feeling unsafe or very unsafe driving during the day and
at night. For the city, those numbers were much lower. The percent feeling safe and very
safe were lower than the city as a whole with 81 percent feeling safe or very safe during the day
(as compared to 95 percent) and 66 percent feeling the same for driving at night (as compared
to 76 percent).
                                          Figure 9: Patrol Area 3
                          How safe do you feel under the following conditions?

 100%

     90%

     80%

     70%                                                                                                  "Very Safe"
                                                                                                          and "Safe"
     60%                                                                                                  "Neutral"

                                                                                                          "Unsafe" and
     50%                                                                                                  "Very Unsafe"

     40%

     30%

     20%

     10%

     0%
             1      2       3       4        5          6          7        8         9        10

                                                              Note: The “Don’t Know” Category is excluded from this graph.




                                          Table 9: Patrol Area 3

     Conditions                             Very Safe       Safe       Neutral    Unsafe      Very Unsafe Don't Know
1    Walking in Neighborhood: Day             52%           38%          5%         0%            0%          5%
2    Walking in Neighborhood: Night           26%           26%         16%        26%            5%          0%
3    Walking Out of Neighborhood: Day         18%           50%         23%         5%            0%          0%
4    Walking Out of Neighborhood: Night        0%           25%         20%        30%           15%         10%
5    In Janesville Public Schools              5%           50%         20%         5%            0%         20%
6    Shopping                                 40%           45%         15%         0%            0%          0%
7    Driving: Day                             48%           33%          5%         9%            5%          0%
8    Driving: Night                           28%           38%         14%        14%            5%          0%
9    Your Workplace                           25%           30%         25%         5%            5%         10%
10   City Parks                               19%           38%         29%        14%            0%          0%
PERCEPTIONS OF SAFETY BY PATROL AREA

                               How safe do you feel in Janesville?
                                        (Patrol Area 4)

Residents of Patrol Area 4 felt relatively safe in their community but less safe than residents of
Janesville in general. (Please see Figure and Table 10 for full results.) While the percent of
residents in this patrol area feeling safe or very safe walking in the neighborhood during the day
was 91 percent, only 49 percent reported feeling “very safe” in comparison to 76 percent for
the city as a whole. Fifty one percent reported feeling safe or very safe walking in their
neighborhood at night and 30 percent (second only to Patrol Area 3) felt unsafe or very unsafe
in those circumstances. In comparison, only 12 percent of all Janesville residents felt similarly
for walking alone at night in one’s neighborhood.


In regard to safety in schools and parks, 48 percent of respondents reported that the schools
were safe or very safe and 67 percent reported the same for city parks. Twelve percent
indicated that the schools were unsafe or very unsafe while four percent said the same for the
city parks. When comparing these data to all of Janesville, residents of Patrol Area 4 were 13
(parks) to 19 (schools) percent less likely to say that the schools and parks were safe or very
safe. The percent reporting that the schools were unsafe or very unsafe was four times higher
than the percent for the whole city of Janesville.


In Patrol Area 4 residents were less likely to feel that both daytime and nighttime driving was
safe or very safe with 86 percent feeling safe or very safe during the day and 66 percent feeling
safe or very safe at night. The numbers for the city as a whole were 94 percent and 76 percent
respectively. Additionally, 20 percent of respondents in this patrol area stated that driving at
night was unsafe or very unsafe, while only five percent of the entire sample stated the same.
                                       Figure 10: Patrol Area 4
                           How safe do you feel under the following conditions?

     100%


     90%


     80%


     70%


     60%


     50%                                                                                                    "Very Safe"
                                                                                                            and "Safe"

     40%                                                                                                    "Neutral"

     30%


     20%


     10%


      0%
              1       2       3       4        5         6          7          8      9         10

                                                             Note: The “Don’t Know” Category is excluded from this graph.


                                          Table 10: Patrol Area 4
      Conditions                             Very Safe       Safe       Neutral    Unsafe    Very Unsafe       Don't Know
1     Walking in Neighborhood: Day             49%           42%          6%        1%            1%                 0%
2     Walking in Neighborhood: Night           11%           40%         20%        22%           8%                 0%
3     Walking Out of Neighborhood: Day         16%           49%         23%        9%            1%                 1%
4     Walking Out of Neighborhood: Night        1%           17%         30%        36%           13%                1%
5     In Janesville Public Schools              6%           42%         23%        6%            6%                17%
6     Shopping                                 30%           54%         13%        3%            0%                 0%
7     Driving: Day                             43%           43%          9%        4%            2%                 0%
8     Driving: Night                           22%           44%         15%        16%           4%                 0%
9     Your Workplace                           40%           41%         13%        3%            0%                 3%
10    City Parks                               13%           54%         23%        3%            1%                 6%
PERCEPTIONS OF SAFETY BY PATROL AREA

                                How safe do you feel in Janesville?
                                         (Patrol Area 5)

Residents of Patrol Area 5 felt safe in their community at rates similar to residents of Janesville
on most indicators being compared. (Please see Figure and Table 11 for full results.)       Ninety-
two percent of residents in this patrol area felt safe or very safe walking in their neighborhood
during the day. While the total percent is very similar to the results for the city of Janesville,
the percent feeling very safe in Patrol Area 5 is 22 percent lower. In regard to walking alone at
night, the percent that felt very safe (16 percent) was actually higher than the percent for the
entire city (11 percent). Sixteen percent indicated feeling unsafe or very unsafe in this patrol
area which was four percent more than in the whole city.


Residents’ perceptions of school and park safety in Patrol Area 5 were very similar to the
perceptions for Janesville overall. Seventy-one percent of respondents in this area stated that
the schools were safe or very safe compared to 67 percent in the entire city. While 80 percent
of residents in Janesville indicated that the city parks were safe or very safe, a similar percent,
75, said the same in Patrol Area 5.


In regard to driving, the results in this patrol area are again comparable to the entire sample.
Ninety-six percent of residents in Patrol Area 5 and 94 percent of the Janesville residents
overall felt safe or very safe driving during the day while 76 percent of both groups felt safe or
very safe driving at night. The percent in this patrol area feeling unsafe or very unsafe was 12
percent. This was somewhat higher than the average for the city which was five percent.
                                          Figure 11: Patrol Area 5
                           How safe do you feel under the following conditions?


     100%

      90%

      80%

      70%
                                                                                                    "Very Safe" and
                                                                                                    "Safe"
      60%                                                                                           "Neutral"

      50%                                                                                           "Unsafe" and
                                                                                                    "Very Unsafe"
      40%

      30%

      20%

      10%

       0%
               1      2       3      4        5     6        7         8        9        10

                                                         Note: The “Don’t Know” Category is excluded from this graph.


                                          Table 11: Patrol Area 5
     Conditions                              Very Safe   Safe     Neutral      Unsafe      Very Unsafe Don't Know
1    Walking in Neighborhood: Day              54%       38%        4%           4%            0%          0%
2    Walking in Neighborhood: Night            16%       36%       32%          12%            4%          0%
3    Walking Out of Neighborhood: Day          29%       50%       13%           8%            0%          0%
4    Walking Out of Neighborhood: Night         4%       23%       35%          23%            8%          8%
5    In Janesville Public Schools              13%       58%       13%           0%            0%         17%
6    Shopping                                  33%       63%        4%           0%            0%          0%
7    Driving: Day                              44%       52%        4%           0%            0%          0%
8    Driving: Night                            24%       52%       12%           4%            8%          0%
9    Your Workplace                            41%       46%        9%           0%            5%          0%
10   City Parks                                21%       54%       17%           8%            0%          0%
PERCEPTIONS OF SAFETY BY PATROL AREA

                               How safe do you feel in Janesville?
                                        (Patrol Area 6)

Residents of Patrol Area 6 felt the least safe and much less safe than the entire sample of
residents. (Please see Figure and Table 12 for full results.)   While the percent of residents that
felt safe or very safe walking in their neighborhood during the day was ninety percent or higher
for most areas, in this area that figure was 71 percent. Additionally, the percent that felt
unsafe or very unsafe during the day was generally one percent or less while in Patrol Area 6 it
was 14 percent. The data for walking at night diverged even more from the other areas. Only
28 percent stated that they felt safe or very safe walking in their neighborhood at night and
another 28 percent stated they felt unsafe or very unsafe (with the remainder choosing
neutral). In comparison, 76 percent of Janesville residents indicated they felt safe or very safe
walking along at night in their neighborhood.


The results for schools and parks also indicated a decreased sense of safety when compared to
the whole city, particularly for the schools. No respondents in Patrol Area 6 stated that the
schools were very safe and the total for both safe and very safe was 50 percent while the total
for the city was 67 percent. A significant percent (33 percent) indicated that they did not know
if the schools were safe or not. Fifty-seven percent of residents in Patrol Area 6 felt that the
parks were safe or very safe and 14 percent felt they were unsafe (no one thought they were
very unsafe).   In the entire city, 80 percent said the parks were safe or very safe.


In Patrol Area 6 residents were much less likely to state that driving was safe or very safe in
either the daytime or nighttime. Fifty-eight percent stated that daytime driving was safe or
very safe while (interestingly) 67 percent stated that nighttime driving was safe or very safe.
Both of these were considerably lower than for the entire sample which was 95 percent for
daytime driving and 76 percent for nighttime driving. The percents that felt unsafe were much
higher than for the city in general (14 percent for daytime compared to three percent and 17
percent for nighttime compared to five percent).
                                          Figure 12: Patrol Area 6
                           How safe do you feel under the following conditions?

     100%


      90%


      80%


      70%                                                                                               "Very Safe" and
                                                                                                        "Safe"
                                                                                                        "Neutral"
      60%
                                                                                                        "Unsafe" and
      50%                                                                                               "Very Unsafe"


      40%


      30%


      20%


      10%


       0%
               1       2      3      4        5        6          7        8       9        10

                                                              Note: The “Don’t Know” Category is excluded from this graph.



                                          Table 12: Patrol Area 6
     Conditions                            Very Safe       Safe       Neutral   Unsafe     Very Unsafe         Don't Know
1    Walking in Neighborhood: Day            14%           57%         14%       14%           0%                  0%
2    Walking in Neighborhood: Night          14%           14%         43%       14%          14%                  0%
3    Walking Out of Neighborhood: Day        13%           38%         25%       13%           0%                 13%
4    Walking Out of Neighborhood: Night       0%           17%         17%       50%          17%                  0%
5    In Janesville Public Schools             0%           50%         17%        0%           0%                 33%
6    Shopping                                33%           50%         17%        0%           0%                  0%
7    Driving: Day                            29%           29%         29%       14%           0%                  0%
8    Driving: Night                          17%           50%         17%       17%           0%                  0%
9    Your Workplace                          29%           43%         14%        0%           0%                 14%
10   City Parks                              14%           43%         29%       14%           0%                  0%
PERCEPTIONS OF SAFETY BY PATROL AREA

                                  How safe do you feel in Janesville?
                                          (Patrol Area 7)

Residents of Patrol Area 7 felt safe in their community at rates similar to residents of Janesville
on most indicators being compared. (Please see Figure and Table 13 for full results.) One
hundred percent of residents in this patrol area felt safe or very safe walking in their
neighborhood during the day. In regard to walking alone at night, the percent that felt very
safe (20 percent) was actually higher than the percent for the entire city (11 percent). Twelve
percent indicated feeling unsafe (no respondents chose very unsafe) in this patrol area which
was three percent higher than the whole city.


Residents’ perceptions of school and park safety in Patrol Area 7 were a bit lower than the
perceptions for Janesville overall. Fifty-four percent of respondents in this area stated that the
schools were safe or very safe compared to 67 percent in the entire city. While 80 percent of
residents in Janesville indicated that the city parks were safe or very safe, a smaller percent, 72,
said the same in Patrol Area 7.


In regard to driving, the results in this patrol area are again comparable to the entire sample.
Ninety-two percent of residents in Patrol Area 7 and 94 percent of the Janesville residents
overall felt safe or very safe driving during the day while 73 percent in this patrol area and 76
percent overall felt safe or very safe driving at night. The percent in this patrol area feeling
unsafe or very unsafe was 10 percent. This was somewhat higher than the average for the city
which was five percent.
                                       Figure 13: Patrol Area 7
                        How safe do you feel under the following conditions?

   100%


    90%


    80%


    70%                                                                                             "Very Safe" and
                                                                                                    "Safe"
                                                                                                    "Neutral"
    60%
                                                                                                    "Unsafe" and
    50%                                                                                             "Very Unsafe"


    40%


    30%


    20%


    10%


      0%
             1      2        3     4       5         6      7         8        9        10

                                                           Note: The “Don’t Know” Category is excluded from this graph.



                                       Table 13: Patrol Area 7
   Conditions                            Very Safe       Safe     Neutral      Unsafe Very Unsafe Don't Know
1 Walking in Neighborhood: Day             71%           30%        0%           0%       0%          0%
2 Walking in Neighborhood: Night           20%           53%       16%          12%       0%          0%
3 Walking Out of Neighborhood: Day         16%           58%       22%           4%       0%          0%
4 Walking Out of Neighborhood: Night        4%           20%       41%          27%       6%          2%
5 In Janesville Public Schools              6%           49%       18%           2%       0%         25%
6 Shopping                                 35%           57%        8%           0%       0%          2%
7 Driving: Day                             50%           42%        4%           0%       4%          0%
8 Driving: Night                           22%           51%       16%           6%       4%          2%
9 Your Workplace                           44%           38%       13%           0%       0%          4%
10 City Parks                              16%           56%       22%           4%       0%          2%
PERCEPTIONS OF SAFETY BY PATROL AREA

                               How safe do you feel in Janesville?
                                        (Patrol Area 8)

Residents of Patrol Area 8 felt safe in their community at rates similar to residents of Janesville
on most indicators being compared. (Please see Figure and Table 14 for full results.) Ninety-
seven percent of residents in this patrol area and in the city as a whole felt safe or very safe
walking in their neighborhood during the day. In regard to walking alone at night, the percent
that felt very safe (22 percent) was twice as high as the percent for the entire city (11 percent).
Eighteen percent indicated feeling unsafe or very unsafe walking alone in this patrol area at
night which was six percent higher than the whole city.


In Patrol Area 8 residents’ perceptions of school safety were very similar to the city as a whole.
Sixty-three percent of respondents in this area stated that the schools were safe or very safe
compared to 67 percent in the entire city. While 80 percent of residents in Janesville indicated
that the city parks were safe or very safe, a smaller percent, 71, said the same in Patrol Area 8.


In regard to driving, the results in this patrol area are again comparable to the entire sample.
Ninety-six percent of residents in Patrol Area 8 and 94 percent of the Janesville residents
overall felt safe or very safe driving during the day while 77 percent in this patrol area and 76
percent overall felt safe or very safe driving at night. The percent in this patrol area and in the
city as a whole feeling unsafe or very unsafe driving at night was five percent.
                                        Figure 14: Patrol Area 8
                         How safe do you feel under the following conditions?

 100%


     90%


     80%


     70%                                                                                                "Very Safe"
                                                                                                        and "Safe"

     60%                                                                                                "Neutral"


     50%                                                                                                "Unsafe" and
                                                                                                        "Very
                                                                                                        Unsafe"
     40%


     30%


     20%


     10%


     0%
             1       2       3      4       5          6          7        8       9        10

                                                              Note: The “Don’t Know” Category is excluded from this graph.


                                        Table 14: Patrol Area 8
      Conditions                           Very Safe       Safe       Neutral   Unsafe      Very Unsafe       Don't Know
1     Walking in Neighborhood: Day           69%           28%          2%       1%             0%                0%
2     Walking in Neighborhood: Night         22%           45%         15%       16%            2%                1%
3     Walking Out of Neighborhood: Day       17%           51%         25%       6%             0%                1%
4     Walking Out of Neighborhood: Night      6%           18%         34%       30%           11%                2%
5     In Janesville Public Schools           12%           51%         16%       4%             1%               16%
6     Shopping                               36%           56%          8%       1%             0%                0%
7     Driving: Day                           54%           41%          4%       2%             0%                0%
8     Driving: Night                         29%           48%         17%       3%             2%                1%
9     Your Workplace                         42%           41%          9%       1%             1%                6%
10    City Parks                             20%           51%         18%       6%             1%                4%
LEVEL OF COMFORT BY PATROL AREA


Residents’ comfort with approaching police officers and police department staff was compared
by patrol area. Residents in all patrol areas were comfortable approaching police officers and
department staff. (Please see Figure and Table 15 for full results.) The percent of respondents
that stated they were comfortable or very comfortable varied from 70 percent (Patrol Area 4)
to 88 percent (Patrol Areas 1 and 7) with six of the eight patrol areas recording percents above
80 percent. Patrol Areas 4 and 6 (72 percent) were the lowest areas. Patrol Areas 4 and 6 also
had the highest percent of residents who indicated they were neutral on this question. In three
patrol areas, Patrol Area 1 (10 percent), Patrol Area 3 (14 percent) and Patrol Area 6 (14
percent), 10 percent or more of residents stated that they were uncomfortable or very
uncomfortable. For the remainder of patrol areas, the percents ranged from two to seven
percent who felt uncomfortable or very uncomfortable.


When comparing these findings with the responses discussed earlier regarding perceptions of
safety by patrol area, a few notable trends emerged. First, the patrol areas with the fewest
residents who felt comfortable or very comfortable (Patrol Areas 4 and 6) were also two of the
patrol areas where residents felt least safe. This was particularly the case for Patrol Area 6
which had the lowest perceptions of safety. Second, the three patrol areas (Patrol Areas 1, 3
and 6) with the highest percent of respondents who felt uncomfortable or very uncomfortable
were also three patrol areas with lower perceptions of safety. Finally, of the areas deemed to
have the highest perceptions of safety (Patrol Areas 2, 5, 7 and 8), three of them also had the
lowest percent of residents who indicated they were uncomfortable or very uncomfortable
approaching police officers and department staff. Overall then, respondents in the patrol areas
with the higher perceptions of safety also had a higher comfort level with officers and staff than
did those in patrol areas where perceptions of safety were lower.
             Figure 15: Comfort Approaching Police Officers and Staff

  100%


   90%


   80%


   70%


   60%

                                                                                 Very Comfortable
   50%
                                                                                 Comfortable
   40%
                                                                                 Neutral

   30%


   20%


   10%


    0%
         Patrol   Patrol   Patrol   Patrol   Patrol   Patrol   Patrol   Patrol
         Area 1   Area 2   Area 3   Area 4   Area 5   Area 6   Area 7   Area 8




             Table 15: Comfort Approaching Police Officers and Staff
Patrol Area Very Comfortable Comfortable Neutral                  Uncomfortable Very Uncomfortable
Patrol Area 1     40%           44%        6%                         8%                2%
Patrol Area 2     55%           32%        7%                         7%                0%
Patrol Area 3     59%           23%        5%                         5%                9%
Patrol Area 4     38%           32%       24%                         4%                1%
Patrol Area 5     58%           29%        4%                         4%                0%
Patrol Area 6     43%           29%       14%                         14%               0%
Patrol Area 7     49%           39%       10%                         2%                0%
Patrol Area 8     54%           31%       12%                         2%                1%
BIGGEST PROBLEMS OVER NEXT FIVE YEARS

                 What do you think will be the two biggest problems that the Janesville Police
                          Department will face within the next five years?

In an open-ended question respondents were asked to identify the two biggest problems they
believe the Janesville Police Department will be confronted with over the next five years. The
responses to this question have been summarized in ten separate categories (please see table
16). As the data in table 16 illustrate, substance abuse problems such as illegal drug use, sales,
and distribution, and alcohol abuse are believed to be the biggest problem facing the JPD over
the next five years (68 percent), while gang activity and related crimes was the second most
reported at forty-three percent. Property crimes such as theft, vandalism, home invasions, and
burglary came in third at twenty percent. Nineteen percent of respondents indicated that they
were concerned about the future rise in crime due to the faltering economy. Within this
group, a small number cited the closure of the General Motors facility as a concern because of
an increase in unemployment and what they foresee as attendant criminal activity. Some
respondents expressed concern about juvenile crime and delinquency (10 percent). Traffic
crimes such as speeding and failure to stop or yield, and violent crimes including domestic
violence, assault, rape, and homicide were both reported as future concerns by nine percent of
those responding, while a slightly smaller percentage of those surveyed expressed concern
about the impact of budgetary constraints on the JPD (with respect to staffing and
enforcement), and miscellaneous concerns that did not fit into any of the broader categories.
Finally, six percent of those responding to this question simply reported that they were
concerned about crime in general.18




18
     A complete list of all responses to this question may be found in the appendix.
BIGGEST PROBLEMS OVER NEXT FIVE YEARS

                                                Other open-ended questions

Respondents also had the opportunity to report their perceptions about the department in two
additional open-ended questions: if you could change one thing about the Janesville Police
Department what would it be, and what additional programs or services would you like the
Janesville Police Department to provide. Responses to these two questions were much more
idiosyncratic than the previous question (identify the two biggest problems). Therefore, it is
inappropriate to summarize these data in a table. However, there were some trends that are
noteworthy. First, respondents often cited a need for more enforcement of various infractions,
or crime in general, as a change that they would like to see. In addition, many respondents
used these two questions as an opportunity to express a personal story about their interactions
with police department staff over a particular incident. Some concerns were noted about
officers’ approachability and these respondents suggested that there might be more training
for improved interaction with citizens. Similarly, some respondents commented that they
perceived a need for more diversity in the department particularly with respect to race. There
were also comments that indicated respondents appreciated that the department was
conducting this survey and some expressed an additional desire to have greater community and
department interaction. These respondents were interested in such activities as open-houses,
and community events where citizens could learn more about the services the JPD has to offer.
Moreover, a number of respondents also used these two questions as an opportunity to
compliment the department and its performance by stating that they didn’t think any change
was necessary, or that the department is doing a good job (e.g. “keep up the good work”).19




19
     A complete list of all responses to this question may be found in the appendix.
Table 16: Biggest Problems Facing the JPD over the Next Five Years
                                                Proportion of
        Problems                                 Responses
     1 Substance Abuse and Related Crimes           68%
     2 Gang Activity and Related Crimes             43%
     3 Property Crimes                              20%
     4 Economy and Rise in Crime                    19%
     5 Juvenile Crime                               10%
     6 Traffic Crimes                                9%
     7 Violent Crimes                                9%
     8 Budget (Janesville PD and City)               8%
     9 Miscellaneous                                 8%
     10 Crime in General                             6%
CONCLUSION

The findings presented above clearly indicated that Janesville residents generally felt safe and
were satisfied with the services provided by the Janesville Police Department. Eighty-three
percent of residents stated they were satisfied or very satisfied with the quality of life in
Janesville and ninety percent stated they were comfortable or very comfortable approaching
police officers or department staff.

Regarding perceptions of safety, a majority of residents in each category except for one
(walking outside of one’s neighborhood) reported feeling safe or very safe in Janesville. These
feelings extended from neighborhoods to public schools to city parks and to shopping. As was
discussed previously, there were variations by patrol area and residents in certain patrol areas
were less likely to report feeling safe or very safe than were residents in other patrol areas.
This being said, however, even when divided by patrol area, perceptions of safety were
generally high across the city.

In addition to issues related to perceptions of safety, the Department asked residents to
comment on different services it provides and to rate its performance on those services.
Residents felt that services addressing serious crime issues such as violent crime and the sale of
illegal drugs were most important. The findings from the open-ended question asking residents
about the biggest problems in Janesville are consistent with what residents indicated were
important areas for the department to focus on. Other services whose goals were more
oriented toward education and crime prevention were also deemed important but not as
important as responding directly to criminal activity. In regard to rating the department on its
performance of these services, Janesville residents were generally positive.

One trend that did emerge in the data reflected the fact that many residents were not familiar
with several of the programs sponsored by the department. This suggests that the department
may want to increase the visibility of these programs in order to make residents aware of its
activities. Some of the comments from the open-ended questions related to desired changes
and/or new programs support this conclusion as well. Residents of Janesville are engaged in
their community and requests for greater education by the department through open houses
and other forums confirm this. The general satisfaction felt by Janesville residents with their
police department would likely increase if the programs and services it offers were more widely
known.

While there are issues that merit additional attention by the department, in general, Janesville
residents are satisfied with the services and programs provided by the police department and
feel safe in their communities.

								
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