Community Opinion Survey Results by xye35997

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									Bend Police Department



 Community
 Community
Opinion Survey
   Results

       SEPTEMBER 2008




           Conducted by
    September 2008 BEND POLICE DEPARTMENT COMMUNITY OPINION SURVEY



                                                   PERFORMANCE LEADERSHIP INSTITUTE, INC.




                   Community Opinion
                       Survey
                                    for the Bend Police Departemnt

                                                                      September 2008




      This document represents a snapshot in time of community opinions about law enforcement and public safety issues and the services and
performance of the Bend Police Department. It in no way is intended to predict future actions or decisions of the Bend Police Department and does not
 represent a job performance review for any one individual or section within the police department or city government. The results of this survey are
                            intended to be used for long-term planning purposes only and should be viewed in that light.




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September 2008 BEND POLICE DEPARTMENT COMMUNITY OPINION SURVEY




 EXECUTIVE SUMMARY


 T
         his report is a compilation of community opinion survey data gathered through random sample phone
         interviews from July 28-August 3, 2008 as part of the Bend Police Department’s strategic planning
         process. The survey was conducted by Performance Leadership Institute, Inc., a law enforcement
         training and consulting organization focused on assisting agencies with creating meaningful change and
 above-average performance in their organizations. The survey was conducted by phone with a statistically-
 valid, random sample of adult citizens throughout the City of Bend. The survey instrument was designed with
 input from the executive leadership team of the Bend Police Department, in consultation with Performance
 Leadership Institute, Inc. consultants.

 A total of 350 interviews were conducted; 48% of respondents were women and 52% were men. Approximately
 80% of respondents live in single family homes. Respondents were spread among four main areas of the city
 with 34% living in the north part of Bend and east of Highway 97; 21% living in the south part of Bend and east
 of Highway 97; 21% living in the north and west of 97 and 20% living in the south and west of 97. A total of 2%
 reported living in the downtown core area. Respondents represented age groups that mirror the overall age
 demographics of the community.

 The overall survey responses indicate the Bend Police Department enjoys a high level of support, engagement
 and satisfaction from its citizens. According to community survey respondents, the agency is doing an
 exceptional job serving the community’s needs with only a few, specific areas of concern.

 Overall satisfaction with services provided by the Bend Police Department is at a remarkable 87% with 57% of
 survey respondents saying they are “very satisfied” with Bend PD services and 29% saying they are “somewhat
 satisfied” with Bend PD services. The satisfaction ratings are fairly consistent across age groups and areas of
 the city, with the south western portion of the city reporting the highest level of satisfaction at 92%.

 When looking at specific performance areas, satisfaction is also fairly high. 71% of respondents say the Police
 Department is doing an excellent job in the area of officer attitudes, compassion, demeanor and
 professionalism. 66% give excellent ratings for helpfulness and ability to solve problems and 65% say the
 Police Department does an excellent job at building and maintaining community trust.

 Using the survey as a forecasting and planning tool, it is clear respondents believe the biggest issue facing the
 community is drug trafficking and use and would like to see the police department focus on drug enforcement
 as the top priority for the coming two to three years. The second and third priorities were listed as “maintaining
 a strong police presence and high visibility” and “crime prevention and education.” Traffic enforcement ranked
 nearly last on the list of priorities but was of more concern to people age 55 and over and those living in the
 north eastern part of the city. Gang activity ranked in about the middle of the list of priorities but was deemed
 more important by those living on the eastern side of the city than to those on the western side.

 Other items of note from the survey:
             • Nearly 100% of residents say they feel safe in Bend, including while shopping (96%), while at
                 home (96%); while driving (93%) and while walking (92%).

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             •    While a majority (64%) of residents say they feel well informed about the Police Department,
                  35% report feeling not too well informed or not informed at all about Police Department
                  activities and services.
             •    A majority of residents (64%) say the Police Department’s level of service for vehicle patrols
                  and visiblity in the community is “about right”. Another 63% say the level of service for criminal
                  investigations is also “about right”. However, 39% say there is “not enough” service in the area
                  of drug enforcement.
             •    Most residents (82%) say they don’t have any suggestions for additional programs or services
                  the Police Department should offer.
             •    58% of residents say they would support the creation of a dedicated funding source that would
                  specifically fund law enforcement services in the city.


 Performance Leadership Institute, Inc. recommends this survey data be used specifically and only to help map
 a positive course for the future by looking at how citizens’ expectations and input can be used to further craft an
 effective strategic plan. Citizen survey data can help determine where improvements need to be made with
 respect to service delivery, how certain issues in certain areas of the city need to be addressed, what level of
 service citizens expect in the future and where citizens are concerned about public safety issues.

 Performance Leadership Institute, Inc. also recommends that senior managers in the organization ensure they
 follow up with employees to ensure they understand citizens’ opinions about their agency and service. This is
 often gives a strong morale boost and helps employees see the link between their day-to-day work and citizens’
 satisfaction levels. Senior managers also need to follow up with citizens to communicate to them how their input
 was used, how it was incorporated into agency plans and what the next steps are with respect to any areas of
 concern raised in the survey. It is through this type of regular follow up and communication that the agency will
 continue to see strong participation from employees and citizens in the planning process.

 Finally, we recommend everyone associated with the Bend Police Department congratulate yourselves on a job
 well done – the results of this survey show the Bend Police Department has a positive and well-deserved
 reputation with its citizens. The survey provides valuable information about citizen concerns moving into the
 future and also points to opportunities to further secure adequate funding and support for Police Department
 activities and needs. This input and the community support it represents are tremendous assets for the Bend
 Police Department.




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 METHODOLOGY
 This report contains the results of a survey of Bend, Oregon residents conducted to gain insight into
 citizens’ thoughts, opinions and expectations regarding the City of Bend’s police department
 services. The survey was designed by representatives from the Bend Police Department and
 Performance Leadership Institute, Inc., a law enforcement consulting and training firm; and experts
 from Moore Information, Inc., a public opinion research firm. The survey was administered by
 Moore Information, Inc. of Portland, Oregon contracting with Performance Leadership Institute, Inc.



 Sample
 A total of 350 interviews were conducted among adult residents age 18 and older, residing within the
 City of Bend, Oregon boundaries. Random digit dialing of telephone households citywide and
 probability sampling within those households were used to ensure a representative sample was
 interviewed.



 Data Collection and Analysis
 The interviews were conducted July 28-August 3, 2008 by Moore Information, Inc. personnel
 working from the company’s phone bank in Portland, Oregon.

 Results of the survey were analyzed by Performance Leadership Institute, Inc. consultants. As part
 of the analysis, Performance Leadership Institute, Inc. took into account background information
 about current Police Department projects and issues in order to make recommendations regarding
 how to integrate the survey data into future planning and activities for the Police Department
 management team and employee groups. Patterns from other similar community surveys were also
 taken into account as part of the analysis and recommendations.

 Readers of this report should understand the results of the survey are intended to be used for
 planning purposes only by the Bend Police Department as part of their strategic planning process.
 These results are not intended to be a job performance review for any individual working within city
 government nor are they intended to predict or unilaterally dictate future actions or plans by the City
 of Bend or by the Bend Police Department. The results of this survey, in combination with other
 demographic and psychographic research and projections, as well as the expertise of City and Police
 Department personnel and other data available to the decision makers, will be used to formulate
 future actions related to the issues discussed in the survey.




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September 2008 BEND POLICE DEPARTMENT COMMUNITY OPINION SURVEY



 INTRODUCTORY PRESS RELEASE ANNOUNCING SURVEY

 FOR IMMEDIATE RELEASE
 June 14, 2007



             Police Department Asks For
                     Citizen Input
 Citizens of Bend will have an opportunity to give input into the future of the Bend Police
 Department by taking part in an upcoming community opinion survey. Results of the survey will be
 used to assist the police department’s management team in formulating long-range plans and future
 forecasting for law enforcement services throughout Bend.

 “We want community input to help guide us in the investments we’re making in public safety
 services,” said acting Chief of Police Sandy Baxter. “We really want to know what areas of public
 safety our citizens are most concerned about, how satisfied they are with the services as they are
 being delivered now, and what opinions they have regarding future public safety services,” she said.

 The Police Department is conducting the survey as part of a complete strategic planning process that
 has also included an employee survey and revisions to the department’s mission statement and vision
 statements. In addition to the citizen survey, the department will also be conducting a survey of key
 stakeholders, agencies and organizations that they work closely with. The department is being
 assisted throughout the planning process by Performance Leadership Institute, Inc., a law
 enforcement training and consulting company specializing in executive level management and
 planning issues.

 The entire process is designed to assist the Police Department with mapping a course for the future
 given the ongoing growth and changes in Bend. As the city continues to grow, it will require
 increasing public safety resources to serve the city’s law enforcement needs. Therefore, the Police
 Department is interested in citizen opinions about service level expectations and what they envision
 for law enforcement services in the future.

 A telephone survey company will be making random calls to citizens during the third week of June
 to ask a series of questions designed to gauge public opinion about a variety of public safety-related
 issues. The survey should only take about 20 minutes. A total of 350 citizens will be randomly
 called. In order to assure the City receives a representative sample from throughout the community,
 the individuals called will represent an exact cross section of the community, with demographics that
 match the overall make-up of the entire county.



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 The Police Department wants to assure people that the survey process is safe and secure. The survey
 personnel will not be asking about any personal information.

 “We know people are concerned about identity theft issues so we want to assure people the only
 types of personal information they will be asked will be their age, what area of the city they live in
 and the type of housing they live in. That is so we can adequately segment the responses. The rest of
 the questions are related to opinions about public safety services,” Baxter explained. “If anyone calls
 asking about personal information such as your bank accounts, how you voted in past elections or
 any other sensitive information, you can be assured, it’s not part of this survey.”

 “We really hope people will take the time to participate. It is important to us to understand what the
 taxpayers are feeling about their investment in the way we are currently providing law enforcement
 services and any changes that can be made to better serve our customers,” said Chief Baxter.

 The Police Department will be presented with the survey results in mid August and will then use the
 results as part of the next phase of its planning process.

 “We are excited about this process and about learning more about how we can serve our
 community,” Baxter said. “We want to continually do what is best to make our citizens feel safe and
 secure.”




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 PRESS RELEASE ON RESULTS OF SURVEY
 FOR IMMEDIATE RELEASE
 September 2008




 Citizen Survey Gives Positive Results On
            Police Department
 Bend, OREGON --- The results of a citizen survey conducted as part of the Bend Police
 Department’s planning process show a majority of residents are satisfied with police department
 services.

 “We are very pleased with these results and are proud of how residents feel we are serving them,”
 said Chief Sandy Baxter. “The survey shows some areas that we need to improve in as well. We will
 be looking at that over the coming months and developing plans for how to improve our service in
 those areas.”

 The results of the survey show that 87% of city residents report being either “Very Satisfied” or
 “Fairly Satisfied” overall with the Police Department.

 Other results of the survey included:

            •   City residents placed drug trafficking and use on the top of the list of the most
                important law enforcement problems in the city.
            •   62% say drug enforcement should be either the top one or two priorities for the police
                department moving forward.
            •   While a majority (64%) of residents say they feel well informed about the Police
                Department, 35% report feeling not too well informed or not informed at all about
                Police Department activities and services.
            •   The Police Department received high rankings in the categories of: officer attitudes,
                compassion, demeanor and professionalism (71%), receptiveness, helpfulness and
                ability to solve problems (66%), and building and maintaining community trust
                (65%).
            •   Nearly 100% of residents say they feel safe in Bend, including while shopping (96%),
                while at home (96%); while driving (93%) and while walking (92%).
            •   A majority of residents (64%) say the Police Department’s level of service for vehicle
                patrols and visiblity in the community is “about right”. Another 63% say the level of
                service for criminal investigations is also “about right”. However, 39% say there is
                “not enough” service in the area of drug enforcement.
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           •   Most residents (82%) say they don’t have any suggestions for additional programs or
               services the Police Department should offer.
           •   58% of residents say they would support the creation of a dedicated funding source
               that would specifically fund law enforcement services in the city.

 The survey was administered July 28-August 3, 2008 and polled a random sampling of adult citizens
 within the city. The survey was developed by Performance Leadership Institute, Inc., a law
 enforcement consulting and training firm that specializes in strategic planning and community
 relations. The survey was administered by a telephone bank that randomly called 350 citizens to ask
 for their input. With interviews completed by 350 citizens, the Police Department received results
 that have a 5% margin of error with a 95% confidence level, and represent a statistically accurate
 sample of the community. This means if the survey were repeated 100 times, in 95 of those cases the
 question response would not vary more than the sampling error. The survey was completely
 anonymous.

 Complete results of the survey were presented to the management team of the Police Department in
 early September. The results of the survey will be used to help the Police Department map out
 future plans for the agency in a number of areas – from sustainable funding to how to deal with
 growth and changes in the population and a myriad of other issues.




                                               -end-




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 SURVEY RESULTS AND ANALYSIS

                            Most Important Issue Facing the City of Bend
 Drug trafficking and use tops the list of issues residents believe to be the most important public
 safety issues facing the City of Bend today, with 25% of survey respondents listing that as the top
 issue. Drug trafficking and use was distantly followed by crime/theft and traffic control. Nearly as
 many people said they did not know what the most significant issue was.



 “When you think about public safety and law enforcement, in your opinion, what is the most
 important public safety and law enforcement-related issue facing the City of Bend today?” (Q1)

         Drug trafficking/use                                                 25%

                  Crime/theft                           12%

                Traffic control                    10%

      Shortage of law officials              6%

                Citizen safety               6%

                    Vandalism       3%

                 Drunk driving     2%

  Growth/population/attitude       2%
              Overall              2%
       performance/attitude
       None/nothing/refused         3%

                   Don’t know                                           22%

                              0%        5%        10%     15%     20%      25%       30%




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                               Top Priorities for the Next Two to Three Years

 In keeping with the results of the previous question, respondents said that drug enforcement should
 be the top priority for the Bend Police Department in the coming two to three years. That was
 followed by maintaining presence and visibility in the community and crime prevention and
 education.


       “Which one of the following should be the top priority/seconod priority for the Bend Police
                 Department to focus on in the next two to three years?” (Q8 and 9)

                                                                                 TOP TWO PRIORITIES
                                TOP PRIORITY (Q8)         SECOND PRIORITY (Q9)
                                                                                 COMBINED

 DRUG ENFORCEMENT                         35%                       29%                     62%

 MAINTAINING A STRONG POLICE
 PRESENCE AND
                                          21%                       12%                     32%
  HIGH VISIBILITY IN THE
 COMMUNITY

 CRIME PREVENTION AND
                                          13%                       18%                     30%
 EDUCATION

 INVESTIGATION OF PROPERTY
                                          10%                       11%                     20%
 CRIMES

 GANG ACTIVITY PREVENTION                  8%                       8%                      16%

 ADDRESSING COMPUTER
 CRIMES, INCLUDING                         5%                       9%                      13%
  ID THEFT

 TRAFFIC ENFORCEMENT                       4%                       10%                     13%

 OTHER                                     2%                       1%                      2%

 DON’T KNOW                                4%                       2%                      4%




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                      Satisfaction with Bend Police Department Services

 The Bend Police Department received a very high satisfaction rating with 87% of respondents saying
 they were either “very satisfied” or “somewhat satisfied” with the police department’s services. The
 level of satisfaction is consistent throughout all areas of the city, as well as consistent among age
 group and with both genders.
                                           OVERALL SATISFACTION


      100%                                        87%

        80%
                     57%
        60%


        40%                         29%


        20%
                                                                    7%           6%

         0%
                   Very       Somewhat         TOTAL        Don't know       TOTAL
                 satisfied     satisfied      satisfied                   dissatisfied



                                     SATISFACTION BY AREA OF CITY




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           How Well Informed Do Citizens Feel About The Bend Police Department

 A total of 64% of respondents say they feel either “very well informed” or “fairly well informed”
 about the Bend Police Department’s services. However, as the graph shows, more than 1/3 of
 citizens either don’t feel too well informed or don’t feel informed at all about the agency and its
 services.




80%
                                               64%

60%                           50%


40%
                                                                 28%

            14%
20%
                                                                                  7%


0%
       Very well       Fairly well          TOTAL  Not too well  Not
       informed         informed          informed  informed informed at
                                                                  all




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                              Bend Police Department Performance Ratings

      The Bend Police Department received relatively high ratings on specific areas of performance, with
      officer attitudes, compassion, demeanor and professionalism ranking the highest.


       “Using a five-point scale where five is excellent and one is poor, what number between five and one
                best represents how you would rate the Bend Police Department’s performance
                                        in each of the following areas?”


                                                      Excellent/above average
                                                      Average
                                                      Below average/poor
  Officer attitudes,                                                                          71%
compassion, demeanor
                                     12%
 and professionalism
        (Q6)                    7%


                                                                                         66%
    Receptiveness,
helpfulness and ability                14%
to solve problems (Q5)            9%



    Building and                                                                        65%
    maintaining                              20%
 community trust (Q4)             9%


                                                                        49%
     Use of technology
                                          17%
           (Q7)*
                             3%


                       0%                 20%                40%                60%                80%




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                                               Level of Service

 A majority of respondents say the level of service provided by the Bend Police Department is “about
 right” in the following areas. However, more than a third say the level of service is “not enough” in
 the area of drug enforcement. Around a third also say the level of service is “not enough” in the
 areas of vehicle patrols and visibility, crime prevention and traffic enforcement.


                                                                                        DON’T
                             TOO MUCH                ABOUT RIGHT    NOT ENOUGH
                                                                                        KNOW

 VEHICLE PATROLS AND
 VISIBILITY IN COMMUNITY         6%                  64%            28%                  2%
  (Q11)
 CRIMINAL
                                 1%                  63%            15%                 21%
 INVESTIGATIONS (Q13)

 ENFORCEMENT OF
 NUISANCE ORDINANCES,
  INCLUDING BARKING              5%                  60%            24%                 12%
 DOGS, ABANDONED CARS,
  ETC. (Q12)

 CRIME PREVENTION
                             *                       58%            30%                 12%
 SERVICES (Q10)

 TRAFFIC ENFORCEMENT,
 INCLUDING SPEEDING AND      11%                     55%            33%                  2%
  FAILURE TO YIELD (Q14)

 DRUG ENFORCEMENT                                    52%
                                 2%                                 39%                  7%
 (Q15)

 THE SUBGROUPS MOST LIKELY TO SAY LEVEL OF SERVICE IS “NOT ENOUGH” …
 Drug enforcement (39%)
          Age 45-54 (50%)
          Use local TV as news source (44%)
          Residents in Southend and Northend/West of 97 (43%)
 Traffic enforcement (33%)
           Age 55+ (45%)
           Residents of Northend/East of 97 (40%)
 Vehicle patrols and visibility in community (28%)
          Age 55-64 (49%)




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                                         Feelings of Safety

 Residents in the City of Bend feel very safe or somewhat safe shopping, while at home, while
 walking around and while driving in the City of Bend, with around 95% of respondents reporting
 feeling safe.



        Please tell me if you feel very safe, somewhat safe, somewhat unsafe or not safe at all
                     in each of the following situations within the City of Bend.“




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September 2008 BEND POLICE DEPARTMENT COMMUNITY OPINION SURVEY


 TOPLINE RESULTS
 CITY OF BEND RESIDENTS (N=350)

 July 28 - August 3, 2008

 Hello, this is (FIRST AND LAST NAME). We are conducting a survey among
 NAa gtde tc?VUxV’Pgp2?x?3’2/3Pnp2x?3’2/3Pnp2u




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        Gangs                                                          *
        Road/highway maintenance                                       *
        Illegal immigration                                            *
        Gun control                                                    *
        Discrimination                                                 *
        Revolving door system                                          *
        Nothing/none/refused                                          3%
        Don't know                                                   22%

 Now I want to ask you some questions about the City of Bend Police
 Department. When answering these questions, please keep in mind that we are
 talking about the City of Bend Police Department only, not the County Sheriff’s
 deputies or state police who also work in the Bend area.

 2.    Overall, would you say you are satisfied or dissatisfied with the services
       provided by the Bend Police Department? IF SATISFIED/DISSATISFIED:
       Is that very satisfied/dissatisfied or somewhat satisfied/dissatisfied?

        very satisfied                                              57%
        somewhat satisfied                                          29%
        Total satisfied                                             87%
        don't know                                                   7%
        Total dissatisfied                                           6%
        somewhat dissatisfied                                        3%
        very dissatisfied                                            3%

 3.    And how well informed are you about the Bend Police Department? Very
       well informed, fairly well informed, not too well informed or not informed
       at all?

        very well informed                                          14%
        fairly well informed                                        50%
        Total very/fairly well informed                             64%
        Total not too well/not informed at all                      35%
        not too well informed                                       28%
        not informed at all                                          7%
        don't know                                                   1%


                       * Less than one-half of one percent




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 12.   Enforcement of nuisance ordinances, including barking dogs, abandoned
       cars, etc.

        too much                                                      5%
        about right                                                  60%
        not enough                                                   24%
        don't know                                                   12%

 13.   Crime prevention services

        too much                                                       *
        about right                                                  58%
        not enough                                                   30%
        don't know                                                   12%

 14.   Traffic enforcement, including speeding and failure to yield

        too much                                                     11%
        about right                                                  55%
        not enough                                                   33%
        don't know                                                    2%

 15.   Drug enforcement

        too much                                                      2%
        about right                                                  52%
        not enough                                                   39%
        don't know                                                    7%
                        * Less than one-half of one percent




 INTRO Q16-19
 Next, please tell me if you feel very safe, somewhat safe, somewhat unsafe or
 not safe at all in each of the following situations within the city of Bend.

       Scale
       1.      very safe
       2.      somewhat safe
       3.      somewhat unsafe
       4.      not safe at all
       5.      (DON’T READ) don’t know

 ROTATE Q16-19
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 20.   Are there any additional programs or services you believe the Bend Police
       Department should be providing, that it is not?

        no/don't know                                                82%

       IF YES: What programs or services? (RECORD RESPONSES VERBATIM,
       ACCEPT UP TO THREE)

        Increase police presence                                       4%
        Community outreach                                             3%
        Traffic control                                                2%
        Reinstate D.A.R.E. program                                     2%
        More interaction with schools/presence in schools              1%
        Education for kids                                             1%
        Programs/activities for kids                                   1%
        Homeless control                                               1%
        Bike safety                                                    1%
        Officer education/bilingual officers                           1%
        Gang control                                                    *
        Felony updates                                                  *
        Animal control                                                  *
        Neighborhood Watch                                              *
        Illegal immigration                                             *
        Drug control                                                    *
        Curfew for young kids                                           *
        Emergency services                                              *
        Internal performance/attitude                                   *
        Personal defense courses                                        *
        Trespassing                                                     *
        Nothing/none/refused                                            *
        Don't know                                                     1%

 21.   Next, would you support or oppose creation of a dedicated funding source
       that would specifically fund law enforcement services in the City of Bend?

        Support                                                      58%
        don't know                                                   17%
        Oppose                                                       26%

                          * Less than one-half of one percent




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 26.   Gender (BY OBSERVATION)

        Male                                                        48%
        Female                                                      52%


 27.   Zip code (FROM LIST)

                       * Less than one-half of one percent




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 CROSS TABULATION OF SURVEY QUESTIONS
 The cross-tabulation of all questions contained in the survey are included in the following pages.
 These cross-tabs can be used to see how certain populations in the city responded to the survey
 compared to other populations.




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September 2008 BEND POLICE DEPARTMENT COMMUNITY OPINION SURVEY

								
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