Welcome to The Safety Mosaic

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Volume1 No1


                            connecting people with health and safety news

     Welcome to Mosaic
     The Safety
     Christening a newsletter, as we discov-     encapsulates exactly what we want this       your suggestions and comments about
     ered recently, is no easier than naming a   newsletter to be... the “melding” of         your newsletter. We always welcome
     new baby. The pressure is enormous.You      ideas, perspectives and experiences from     your feedback.
     want a name that fits the personality –     across the service sector with the goal of                    Our
     in our case, one that would reflect the     improving health and safety within                         tag line is
     diversity of our customer base, yet         workplaces across Ontario.                           “connecting people to
     promote the synergy and co-relationship          Soon, you’ll be able to access this           safety” – and that is just
     that must exist for an organization like    newsletter on-line when our new
                                                                                                    what we intend to do.The
     ours to succeed. When we hit on “The        website,, launches at the
                                                                                                     Safety Mosaic will grow
     Safety Mosaic”, we all breathed a sigh of   end of April. In the meantime, please
     relief. This is a name, we feel, that       feel free to call, write or e-mail us with
                                                                                                      and evolve as we move

     OSSA/IAPA Message
                                April 7, 1998    what we feel is an exciting and innova-      Tourism and Hospitality Industry
                                                 tive new direction for health and safety     Health and Safety Education Program
     Dear OSSA Members:                          within the service industry.                 (THIHSEP), to meet the needs of indi-
                                                       Ontario’s service industry is a        vidual groups within the service sector.
                                                 dynamic part of our economy,                 In 1996-97, the IAPA and the OSSA

                elcome to the premiere
                issue of the Ontario             accounting for 70% of the employ-            began collaboration on its Basic
                Service Safety Alliance’s        ment within the province, and virtual-       Certification program – the first project
     “Safety Mosaic” newsletter – and our        ly all net new jobs since the mid            to encompass the service industry as a
     first opportunity to talk to you about       1980s. It also represents one of the         whole.This highly successful endeavor
                                                 largest catchments of small business         saw our two organizations work coop-
                                                 owners. The Ontario Service Safety           eratively towards building commitment
       Inside                                    Alliance (OSSA) was developed with a
                                                 single goal in mind – to meet the
                                                                                              to safety within the service sector. At
                                                                                              the same time, it highlighted the need
       Glen Wr ight Letter            2          needs of this broad industry by pro-         for a single organization that could
       Bill 99                        3          viding education and training to assist      dedicate itself to providing the special-
                                                 in preventing injuries and illnesses.        ized training and education demanded
       Elizabeth Mills Interview      4
                                                       In the past, it has been the respon-   by the sector.
       Basics of Certification        5
                                                 sibility of the Industrial Accident               With the formation of the OSSA,
       Brock Horseman Letter          5          Prevention Association (IAPA) and the        the time has come to streamline
       Meet the Board                 6 – 7                                                                          Continued on Page 2
       OSSA AGM                       8                              1
                                                                                                                                                                    U N D E R S TA N D I N G H E A LT H A N D S A F E T Y
                                             Continued from Page 1

health and safety education and train-       We are pleased to announce the transfer
ing for the service industry into a new      of former THIHSEP staff, Bill Boyle,
structure.This is, by no means, a severing   Doug Johnson and David Santi, to new
of ties between our two organizations.
Instead, we view the new structure as an
opportunity to extend our reach and
                                             positions within the OSSA organiza-
                                             tional structure.
                                                  Our respective Board of Directors
                                                                                                                                                                                                                           How does it
foster self reliance and awareness within
our industry and community. Simply
put, we will accomplish more things
                                             and field staff are committed to ensur-
                                             ing a seamless transition of service from
                                             the IAPA to the OSSA. As with any
                                                                                                                                                                                                                           affect you?
together than either of us could do          new venture, we expect to experience
apart. At the same time, we welcome the      some “hiccups” in the system along the             Elizabeth Mills
opportunity to forge partnerships with       way. However, as a new organization,               General Manager and C.E.O.
                                                                                                                                                 Bill 99 – you’ve probably heard of it,                                  benefits will be provided for chronic mental stress.
                                                                                                                                                                                                                         Compensation will continue for chronic pain, while an
other external groups in a continuing        we have a clear appreciation for what is
effort to maximize the financial invest-      required and will remain responsive to
                                                                                                The Ontario Service Safety Alliance              but do you know how the changes                                         independent scientific study is commissioned by the Board.
ment you make in the health and safety       our members’ needs throughout the                                                                                                                                          • New time limitations on objections and appeals of
of your employees.                           transition process.
                                                                                                                                                 under this new legislation affect you                                    Board decisions — Objections to or appeals of most Board
                                                                                                                                                                                                                          decisions must be filed within six months of the date of the
      What does the transfer of service           We put tremendous value on our                                                                 and your business? On January 1,                                         initial decision.The reasons for the objection must be stated. A
from the IAPA to the OSSA mean to            member relationship, and welcome the
                                                                                                                                                                                                                          30-day time limit applies for appealing a return to work plan.
you? First and foremost, you can con-        opportunity to meet with you and                                                                    1998, the Workers’ Compensation Act
tinue to access the same high level of       answer any questions you may have.                                                                                                                                         • New application obligations — Workers must apply
service that you’ve always had. It is        We encourage you to visit us at this                                                                was repealed and the Workers’                                            for benefits within six months of the date of injury and
business as usual.You can expect more        year’s Health and Safety ’98 Workplace                                                                                                                                       consent to the release of information to the employer
great things from us down the road:          Conference, April 27-29, 1998. In the                                                               Compensation Reform Act (Bill 99)                                        about the worker’s functional abilities and limitations at
more exciting new products, enhanced         meantime, if you have any questions,                                                                                                                                         different points after the injury. This information is
consulting services and unrivaled exper-     please do hesitate to contact the                  Maureen Shaw
                                                                                                                                                 came into effect. The major reforms                                      designed to help the workplace parties co-operate in
tise. At the same time, this will not be     OSSA at 1-888-478-OSSA or                          President and C.E.O.                                                                                                      return to work.
an organization without familiar faces.      (416) 250-9111.                                    The Industrial Accident Prevention Association
                                                                                                                                                                                                                        • New return to work obligations — Bill 99 places shared
                                                                                                                                                 • Name change for the Workers Compensation Board                         duties on employers and workers in the period immediately
                                                                                                                                                   (WCB) — the new name,The Workplace Safety and                          following an injury to ensure that the workplace connection
                                                                                                                                                   Insurance Board (WSIB), was chosen to more accurately                  in the important early stages of the disability is maintained.
                                                                                                                                                   reflects the Board’s new prevention mandate.                            These include:
                                                                         three major areas: safety/prevention, fiscal responsibility,                                                                                       • The workplace parties must contact each other as
Letter from Glen Wright                                                  and customer service. In each we shall measure success                  • An expanded WSIB mandate — an expanded mandate
                                                                                                                                                   for the new Workplace Safety and Insurance Board includes                  soon as possible after an injury and maintain contact;
                                                                         against specific benchmarks, using data that is reliable and
Dear OSSA members:                                                       commonly accepted. In the end, we will be judged by the                   responsibility for overseeing health and safety training and             • The employer, with the co-operation of the treating
                                                                         people we serve.                                                          certification, and co-ordinating the province’s network of                  doctor and worker, must attempt to arrange available
I am delighted to take this opportunity to congratulate the                  Fortunately, we approach our prevention task with part-               Safe Workplace Associations, health and safety clinics and                 employment as close as
Ontario Service Safety Alliance on its designation as a Safe             ners – most notably the safe workplace associations.Your                  the training centre.                                                       possible to the pre-injury level of earnings that is con-
Workplace Association. I believe the OSSA will play a vital              organization and the other SWAs are critically important to             • Reduction in levels of benefits — in an effort to                          sistent with the injured worker’s
role in motivating and supporting health and safety in the ser-          the achievement of our goal of a 30-percent reduction in                  restore financial viability to the system, the level of bene-              functional abilities; and
vice sector which is comprised mainly of smaller businesses.             work-related injuries by the year 2000. Our challenge is to               fits paid to workers have been reduced from 90 to 85 per                 • The workplace parties must co-operate in return to
     Yours is a brand new organization; the Board, on the                work together to achieve our common goal – a safer work-                  cent of pre-injury net average earnings. This benefit level                work measures required by the Board.
other hand, is a re-newing organization. Our origins go back             place for all Ontario workers.                                            applies only to work-related injury and illness that                 • Labour market re-entry plan (LMR) introduction —
to the First World War. Over the last 84 years, the Board has                Once again, my congratulations on becoming part of                    occurred after Jan. 1, 1998.                                           Injured workers who are unable to return to work with
become one of the largest disability insurers in North                   the health and safety system, and good luck in all your                 • Strengthened compensation debt collection — The                        their accident employer, will be assessed for a labour market
America. It is a proud heritage.                                         future endeavours.                                                        Board’s ability to collect outstanding workers’ compensation           re-entry (LMR) plan.The LMR plan is designed to help
     Change is now upon us in the form of Bill 99, the first                                                                                        debts has been strengthened to ensure that all employers pay           workers re-enter the labour market and reduce the loss of
major re-write of our legislation. Frankly, change was needed;                                                                                     their fair share.The Board will be able to hold a purchaser            earnings due to the injury.
the Board was driven by process, not results, and our cus-               Glen Wright,                                                              of a business liable for the business debts of a former owner.
tomer service suffered as a result.                                                                                                                                                                                     If you would like more information on Bill 99, please call the
                                                                         Chair and Acting CEO
     We now see our challenge as achieving excellence in                                                                                         • Chronic mental stress exclusion — To ensure benefits                  OSSA or the Workers Safety and Insurance Board at (416)
                                                                         Workplace Safety and Insurance Board
                                                                                                                                                   are provided only for injury and illness caused by work, no          344-1000 or 1 800 387-0750.

                                                                     2                                                                                                                                              3
                         L                 AYING THE GROUNDWORK
                                              FOR HEALTH AND SAFETY
                                                                                                                                                                                                                                                  Brock Horseman

                                                                                                                                                                                                                                                Dear OSSA members:

                                                                                                                                                                                                                                                OSSA is now a firm fixture
                                                         AN INTERVIEW        WITH    OSSA’S ELIZABETH MILLS
                                                                                                                                                    Frequently Asked Questions:                                                                 in Ontario’s workplace
                                                                                                                                                The “Basics” of Certification Training                                                           health and safety system. Its
                                                                                                                                                                                                                                                plans for a lean, responsive
                                                                                                                                                                                                                                                organization that reaches the
Q. What is the philosophy behind           Q.Will the costs for training,                         Compensation Claims by        Who can deliver Basic Certification                    Who decides if a hazard is “signifi-
                                                                                                   Occupation (over $500,000)
                                                                                                                                                                                                                                                customer efficiently and
the structure of the OSSA?                 products and services increase under                                                 Training?                                             cant”, thus requiring training under
                                                                                          6.0                                                                                                                                                   effectively are the very
                                           the OSSA?                                                                            Any person or organization wishing to deliver Basic   Workplace-Specifics?
This structure will not be manage-                                                        5.5                  (in millions)    Certification Training must be a Provider approved
                                                                                                                                                                                                                                                attributes we want for the
                                                                                                                                                                                      It is the employer’s responsibility to complete the
ment heavy. The structure is               We’re not in this business to do more          5.0                                   by the Workplace Safety and Insurance Board           Hazard Assessment. However, employers are encour-
                                                                                                                                                                                                                                                system as a whole.
designed to put the most resources         than cost recovery.We’re here to offer         4.5                                   (WSIB) or be affiliated with an approved provider.     aged to conduct the assessment in consultation with            Health and safety hap-
in the field at any given point in the     cost effective solutions.We know that                                                The OSSA is an approved provider of Basic             their JHSC.                                               pens (or doesn’t
day. That means that many of our           employers in the service sector con-                                                 Certification Training.                                                                                          happen) in the workplace,
                                                                                          3.5                                                                                         What if a workplace doesn’t identify
resources will be located outside of       tribute substantial funding each year                                                                                                                                                                and that is where we want
                                                                                          3.0                                   What is the duration of Basic                         any hazards on their Hazard
our head offices. We will be innova-       to health and safety as part of their                                                Certification Training?                                                                                          to focus our collective
                                                                                          2.5                                                                                         Assessment?
tive in how we use our technology.         assessment to the WCB.We plan to                                                     There is no defined time prescribed for Basic                                                                    efforts. Our mission is to
                                                                                          2.0                                                                                         It is the position of the WSIB that there are no          instill self-reliance in work-
Consultants will be connected to our       spend it where it can do some good,                                                  Certification Training, although there are learning
                                                                                                                                                                                      hazard-free workplaces.
head office for support services, yet      and where we can show the industry                                                   outcomes that must be covered within the program.                                                               places, and in particular pro-
accessible and able to develop face-       value for its dollar.                          1.0                                                                                         Is there a deadline for completing                        mote senior executive com-
                                                                                                                                Can any health and safety program                                                                               mitment to health and safety.
to-face relationships with their clien-                                                    .5                                                                                         the two-part (Basic and Workplace-
                                                                                                                                be delivered to fulfill the Basic
tele at their workplaces.                  Q. How will you determine what the              0                                    Certification Training requirements?                   Specific) Certification training                                 This is not a new strate-
                                                                                                          Sales Person                                                                process?
                                                                                                  Food, Beverage Prep

                                                                                                       Bus, Taxi, Truck
                                                                                                Occupation Not Stated
                                                                                                 Bookkeeping, Cashiers
                                                                                                   Material Scheduling
                                                                                                    Materials Handling
                                                                                                     Janitors, Cleaners

                                                                                                Food/Beverage Process
                                           sector needs are?                                                                    No. An application and complete program materials                                                               gy. Its essentials go back to
Q.What type of changes can individual                                                                                           must be submitted to the WSIB for approval.           At this time, there is no time requirement to com-        the mid 1970s. What is new
                                           Our consultants will help us ensure                                                                                                        plete the two-part Certification Training.                 is our determination to make
service sector employers expect to see
                                           that we hear what our workplace                                                      Is there a time limit to complete                                                                               the health and safety system
under the OSSA?                                                                                                                                                                       What are the guidelines for receiv-
                                           parties need. At the same time, we                                                   Basic Certification Training?                                                                                    a much more cohesive and
The biggest change individual service      have set up Advisory Committees,                                                                                                           ing Final Certification?
                                                                                                    Occupations (grouped)       Yes. Participants must complete Basic Certification                                                              effective instrument for real-
sectors will see is a move to industry-    made up of representatives, for each                                                 Training within 6 months of beginning the program.    After training on the significant hazards identified
                                                                                                                                                                                      in the workplace has been conducted, the employer         izing workplace self-reliance.
wide solutions.We think it makes           of the five sub sectors – retail and                                                                                                                                                                      Effective communica-
                                                                                      Q. How will the OSSA measure              What are Workplace-Specific and                        must inform the WSIB, and provide information
sense to build on those synergies by       wholesale, restaurant & food services,                                                                                                                                                               tion is vital to this effort. I
                                                                                      its success?                              Sector Specific Training programs,                     regarding the type of training that was conducted.
developing, wherever possible, solu-       tourism & hospitality, office & related                                                                                                    The WSIB will issue a final certification card upon         congratulate Elizabeth Mills
                                                                                                                                and when are they required as part
tions that can be used by the whole        services and automobile dealers.           Through our sub sector Advisory           of certification?                                      receipt of this information.                              and her staff on this publica-
sector.We will, however, still have        These Advisory Committees will be          Committees and an active volunteer                                                                                                                        tion. I am sure it will serve
                                                                                                                                Once Basic Certification has been completed, work-
priorities for each sector, and individ-   in contact with our Board of               network, we will be monitoring the                                                              How do I register for Certification
                                                                                                                                place parties must conduct a hazard assessment.                                                                 well the OSSA community
ual solutions for those sectors.           Directors. We will have a group of         success of our products and services                                                            training?
                                                                                                                                This will identify workplace safety training needs                                                              and the system as a whole.
     At the same time, we understand       program directors who will develop         carefully.We will also be strict on       that require workplace specific training or, as an     Registration for Certification is handled by Providers,
that while larger employers in this        solutions for their sub sectors and the                                              option, sector specific training.                      such as the OSSA, when participants start Basic
                                                                                      quality.We will be measuring what it
                                                                                                                                      Workplace-Specific Training Programs are cur-    Certification Training. Participants and their employers
sector may have access to classroom        industry as a whole. We will also          is people are being able to achieve by
                                                                                                                                rently available from the IAPA and the Workers’       complete registration forms and return them to their
training and CD-ROMs, smaller              closely follow injury statistics so we     using our products.The results have to                                                          Provider.                                                 Brock Horseman
workplaces want flexible, accessible       can determine where the greatest                                                     Health and Safety Centre (WHSC). Sector-specific
                                                                                      be there - in the number of accident                                                                                                                      Vice President,
                                                                                                                                programs cover the common hazards in the majori-
methods of training. It’s our goal to      needs lie.                                 reductions and their severity. If we’re                                                                                                                   Operations and Prevention
                                                                                                                                ty of workplaces within that sector, and must be
deliver that type of training.                                                        not preventing the accidents or           approved by the WSIB.
                                                                                      achieving the solutions we’re supposed
                                                                                      to, we’ll change it. It’s that simple.
                                                             4                                                                                                                                                  5
           Board of Directors
                    Meet the                                                                                                                                Harry Roy McCron                            Ricky Perdicou              Union Representatives
                                                                                                                                                            Mr. McCron is Health                        Mr. Perdicou is the
                                                                                                                                                            and Safety Coordinator                      Regional
                                                                                                                                                            for Brewers Retail Inc.,                    Administration              Two vacant seats — Currently awaiting
                                                                                                                                                            representing the com-                       Manager, Ontario for        appointments
In the coming months, the OSSA Board of Directors will guide the shape and structure of the OSSA as full scale                                              pany’s 460                                  The Brick Warehouse
development of programs and training for the service industry. Representing a broad mix of service sector functions                                         retail/wholesale outlets.                   Corporation. His
and abilities, here’s a quick look at “the faces behind the names” of this dynamic new board:                                                               He is former Vice                           responsibilities include    WSIB Representatives
                                                                                                                                         President and Executive Secretary for          WSIB claims management, health and
                                                                                                                                         the United Food & Commercial                   safety program development and main-
                                                                                                                                                                                                                                                     Mary Luck
                                                                                                                                         Workers (UFCW), Local 326, where his           tenance, accounting, inventory control,
                                             Boards, included a two year term as           Prior to joining Sheraton in 1990, Mr.
Service Sector                               Chairman of the Ignace Family Health          Hopkins was employed in various man-
                                                                                                                                         responsibilities included health and           payroll and human resources issues.                           Ms. Luck is Industry
                                                                                                                                         safety, collective bargaining, and griev-           Mr. Perdicou served as a member                          Sector Manager, Services
Representatives                              Services Board.                               agement positions with Pizza Delight
                                                                                                                                         ance and arbitration facilitation.             of the development and steering com-                          Sector of the Workplace
Non-Union                                                                                  Corporation, Mother’s Restaurants and                                                                                                                      Safety and Insurance
                                                                                                                                         Currently, Mr. McCron serves as a              mittee for the OSSA Basic Certification
                                                               Paul Goold                  Cara Operations.                                                                                                                                           Board (WSIB), with
                                                                                                                                         regional director of the USCW’s                Training Program. Mr. Perdicou is a
                                                               Mr. Goold joined Sears           In addition to his responsibilities on                                                                                                                over 200 staff located in
                                                                                                                                         Assisstance Program.                           volunteer on the Retail & Wholesale
                 Mario Bellizzi,                               as a sales associate in     the OSSA Board, Mr. Hopkins serves on                                                                                                                      Toronto and the six dis-
                                                                                                                                              Mr. McCron is a volunteer on the          Advisory Committee, formerly
                 C.H.R.P                                       1988 and transferred        the Board of Directors of the Hotel                                                                                                      trict offices of Thunder Bay, Sudbury,
                                                                                                                                         Retail & Wholesale Advisory                    ORAPA. He is a member of the Retail
                                                               into the Resources          Human Resources Professionals                                                                                                            Ottawa, Hamilton, London and Windsor.
                 Mr. Bellizzi is                                                                                                         Committee, formerly ORAPA. He                  Council of Canada’s Health and Safety

                                                               Protection Department       Association of Toronto and is a trustee of                                                                                               Ms. Luck started at the Board in 1973
                 Manager, Health and                                                                                                     served as a member of the Development          and Workers’ Compensation
                                                               as an investigator in       a Joint Employer Union Health &                                                                                                          and has held numerous positions in
                 Safety for Agora Food                                                                                                   and Steering Committee of the OSSA             Committees.
                                                               1989. From 1993 to          Welfare Trust and Pension Plan.                                                                                                          claims adjudication, training and develop-
                 Merchants, Ontario                                                                                                      Basic Certification Training Program.
                 Division. Mr. Bellizzi is   1995, he was employed with the                                                                                                                              Dave Phillips              ment, executive assistant to the Vice-
                                             Mississauga Crime Prevention                                  Tom Kroeger                                                                                                              President of Policy and Specialized
                 a volunteer on the                                                                                                                        Robert C. Meehan                              Mr. Phillips is the
Retail & Wholesale Advisory                  Association and worked as Mississauga                         Mr. Kroeger is the                                                                                                       Services, various managerial positions in
                                                                                                                                                           Mr. Meehan brings                             owner of Mills &
Committee, formerly ORAPA. He                Neighbourhood Watch Coordinator                               owner of the Lindenhof                                                                                                   the former Integrated Services Units of
                                                                                                                                                           twenty-four years expe-                       Hadwin Chrysler Jeep
also served as a member of the IAPA’s        and Community Alert System                                    Restaurant in Ottawa,                                                                                                    Toronto East, Central Ontario South,
                                                                                                                                                           rience in the grocery                         Eagle dealership. Mr.
Board of Representatives, Peel Human         Coordinator. Currently, Mr. Goold                             Ontario. Mr. Kroeger                                                                                                     Central Ontario West and the Complex
                                                                                                                                                           business to the OSSA                          Phillips was actively
Resource Professionals’ Association          holds the position of Resources                               served as the Chair for                                                                                                  Case Unit – Injuries.
                                                                                                                                                           Board of Directors. He                        involved in pilot test-
and a member of the Retail Council           Protection Administrative Assistant.                          the Tourism and
                                                                                                                                                           is the owner of an IGA                        ing for the OSSA
of Canada Health and Safety and                    Mr. Goold became certified in                            Hospitality Industry                                                                                                                       Wayne Weatherbee
                                                                                                                                                           store and partner in         Basic Certification Training Program.
Worker’s Compensation Committees.            Crime Prevention Through                      Health and Safety Education Program                                                                                                                        Mr.Weatherbee is
                                                                                                                                         two Jumbo Video stores within Ontario.         He later became certified and current-
     Mr. Bellizzi has participated in the    Environmental Design (CPTED) at the           (THIHSEP). He is past President of the                                                                                                                     General Manager, Small
                                                                                                                                         Mr. Meehan serves as a board member            ly serves as the co-chair, management,
development of a number of programs          National Crime Prevention Institute,          Ontario Restaurant Association, and is a                                                                                                                   Business Services, for
                                                                                                                                         of the Canadian Federation of                  for his dealership’s joint health and
and products designed to meet the            University of Louisville (Kentucky). He       current Board member.                                                                                                                                      the Workplace Safety
                                                                                                                                         Independent Grocers and the Niagara            safety committee. Mr. Phillips brings
needs of Ontario retail employees and        has served as a panelist for the Retail           Mr. Kroeger was appointed to the                                                                                                                       and Insurance Board
                                                                                                                                         Child Development Centre. He is a past         fifteen years of experience in the auto-
employers, including the Retail              Council of Canada’s Loss Prevention           Commercial Registration Appeal                                                                                                                             (WSIB). He joined the
                                                                                                                                         board member of the St. Catherines             motive industry to the OSSA Board of
Workplace Hazardous Materials train-         Conference, and has worked as a volun-        Tribunal of Ontario.                                                                                                                                       WSIB in 1977 as a
                                                                                                                                         YWCA and the Port Dover Lighthouse             Directors.
ing program and the OSSA Basic               teer business plan evaluator for the Self-                                                                                                                                             Rehabilitation Counsellor. Since that
                                                                                                                                         Festival Theatre.
Certification Training Program.              Employment Assistance program, a                               Stan Mandarich                                                                                                          time, he has held positions as
                                                                                                                                                                                                         Jacquelyn Zelding
                                             Human Resources Development Canada                             Mr. Mandarich is                                                                                                        Administrator, Central Area; Director,
                                                                                                                                                           Nancy Oldroyd                                 Ms. Zelding is Health
                 Mike Byerley                initiative implemented in Mississauga.                         Quality Services                                                                                                        Vocational Counselling Branch; and
                                                                                                                                                           Ms. Oldroyd is Chair                          and Safety Administrator
                 Mr. Byerley is Health,                                                                     Manager for Manpower,                                                                                                   Director, Planning and Analysis
                                                               Anthony Hopkins                                                                             of the OSSA Board of                          for McDonald’s
                 Safety and Benefits                                                                        an international                                                                                                        Secretariat. Prior to assuming his cur-
                                                                                                                                                           Directors. As Regional                        Restaurants of Canada.
                 Manager for                                   Mr. Hopkins is                               employment and staffing                                                                                                  rent role, Mr.Weatherbee was Director,
                                                                                                                                                           Health & Safety                               She is responsible for
                 Restauranics.                                 Director, Human                              services company, at the                                                                                                Central Ontario Construction
                                                                                                                                                           Manager, Ontario and                          administering health and
                  Mr. Byerley is a grad-                       Resources & Training,                        Canadian head office in                                                                                                  Integrated Services Unit. Mr.
                                                                                                                                                           Atlantic Canada, for                          safety programs and
                 uate of the University                        for the Sheraton            Mississauga, Ontario. Health and safety is                                                                                               Weatherbee recently led the Customer
                                                                                                                                                           Price Costco Canada          managing workers’ compensation claims.
                 of Western Ontario ’93                        Centre Toronto Hotel,       an integral component of Manpower’s                                                                                                      Service Representative Implementation
                                                                                                                                         Inc., she is actively involved with            In her role, Ms. Zelding is committed
with a degree in Administration and                            a 1400 room, Four           Quality Program. Mr. Mandarich was                                                                                                       Team at the WSIB.
                                                                                                                                         health and safety, including worker’s          to the health and safety of customers
Commercial Studies, Social                                     Diamond property            responsible for managing registration to
                                                                                                                                         compensation and human resource                and employees through education and
Organization and Human Relations.            located in the heart of Toronto. In this      the ISO 9002 standard across more than
                                                                                                                                         issues. Ms. Oldroyd is a volunteer on          awareness.
He is currently in the process of com-       position, he is responsible for all aspects   50 Manpower offices in Canada.
                                                                                                                                         the Retail & Wholesale Advisory                     Ms. Zelding holds a Bachelor of
pleting a Diploma course in Adult            of human resources and training &                  Mr. Mandarich has worked on
                                                                                                                                         Committee, formerly ORAPA. She                 Arts (Political Studies) from Trent
Education with St. Francis Xavier            development for the hotel’s 1,100             health and safety issues with the
                                                                                                                                         was a member of the Industrial                 University.
University in Antigonish, Nova Scotia.       employees.                                    Employment and Staffing Services
                                                                                                                                         Accident Prevention Association
     Mr. Byerley has worked most                  Mr. Hopkins brings twenty-five            Association of Canada for nine years, and
                                                                                                                                         (Halton-Peel Region) Executive
recently on the OSSA Basic                   years of operations and human resources       has chaired the association’s Workers’
                                                                                                                                         Volunteer Committee.
Certification Training Program. Over         experience within the hospitality indus-      Compensation and Occupational Health
the years, he has served on numerous         try to the OSSA Board of Directors.           and Safety sub-committee.

                                                                 6                                                                                                                                7
                                  T H E O N TA R I O S E RV I C E S A F E T Y A L L I A N C E

                         OSSA 1st ANNUAL GENERAL MEETING
                                                              April 28th, 1998

The Ontario Service Safety Alliance (OSSA) will hold its first Annual
                                                                            Supporting a Non Violent Workplace
General Meeting and complimentary breakfast for members of the
service sector on April 28th, 1998 at:                                      Guest Speaker:The Sears Canada Response Team
Metro Toronto Convention Centre                                             Is violence in the workplace on the rise? Should you be alarmed?
Bremner Blvd.                                                               In 1993, Statistics Canada reported that close to 1 million violent
South Building, Room 717A                                                   incidents occurred within Canadian workplaces.The result has been
Toronto, Ontario                                                            many workplaces left overwhelmed by the prospects of dealing with
(416) 585-8000                                                              an emerging workplace hazard like violence.
                                                                               During this frank and informative session, Sears Canada’s
AGENDA                                                                      Response Team will share their experience in researching, develop-
                                                                            ing and implementing a proactive program to support a non violent
➤ 8:00 – 8:30 am              Continental Breakfast                         workplace.You’ll learn more about the current situation and why
➤ 8:30 – 9:00 am              Annual General Meeting                        such a program is necessary.The Response Team will also cover the
➤ 9:00 – 9:30 am              Topic: Supporting a Non Violent               key points of developing a program, and share some practical tools
                                     Workplace                              for creating awareness and gaining support in your workplace.
                              Speakers: Sears Canada Response Team
                                                                          Register me at the 1998 OSSA Annual General Meeting
➤   9:30 – 9:45 am            Question and answer
                                                                          Name: __________________________________________________________
                              Mix and mingle
                                                                          Address: ________________________________________________________
Please note that attendance is limited to 130 people. Registrations are   City/Town: _______________________________________________________
on a first-come, first-serve basis.
                                                                          Province: ________________ Postal Code: ____________________________
     If you are interested in attending the OSSA Annual General
Meeting and complimentary breakfast, please complete the registration     Tel: ________________________ Fax: ________________________________
form below and fax it to OSSA no later than April 18th. Confirmation       E-mail Address (if applicable) __________________________________________
of your attendance will be provided by fax.                               Names of additional people attending   (if applicable):


                                                ✁ TO REGISTER FAX TO 250-9500
                                 Ontario Service Safety Alliance (OSSA)
                                 4950 Yonge Street, Suite 1500
                                                                                                                   Canada Post Corporation/Société canadienne des postes
                                 Toronto, Ontario                                                                  Postage paid                Port payé

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