connecting people with health and safety news
Welcome to Mosaic
Christening a newsletter, as we discov- encapsulates exactly what we want this your suggestions and comments about
ered recently, is no easier than naming a newsletter to be... the “melding” of your newsletter. We always welcome
new baby. The pressure is enormous.You ideas, perspectives and experiences from your feedback.
want a name that fits the personality – across the service sector with the goal of Our
in our case, one that would reflect the improving health and safety within tag line is
diversity of our customer base, yet workplaces across Ontario. “connecting people to
promote the synergy and co-relationship Soon, you’ll be able to access this safety” – and that is just
that must exist for an organization like newsletter on-line when our new
what we intend to do.The
ours to succeed. When we hit on “The website, www.ossa.com, launches at the
Safety Mosaic will grow
Safety Mosaic”, we all breathed a sigh of end of April. In the meantime, please
relief. This is a name, we feel, that feel free to call, write or e-mail us with
and evolve as we move
April 7, 1998 what we feel is an exciting and innova- Tourism and Hospitality Industry
tive new direction for health and safety Health and Safety Education Program
Dear OSSA Members: within the service industry. (THIHSEP), to meet the needs of indi-
Ontario’s service industry is a vidual groups within the service sector.
dynamic part of our economy, In 1996-97, the IAPA and the OSSA
elcome to the premiere
issue of the Ontario accounting for 70% of the employ- began collaboration on its Basic
Service Safety Alliance’s ment within the province, and virtual- Certiﬁcation program – the ﬁrst project
“Safety Mosaic” newsletter – and our ly all net new jobs since the mid to encompass the service industry as a
ﬁrst opportunity to talk to you about 1980s. It also represents one of the whole.This highly successful endeavor
largest catchments of small business saw our two organizations work coop-
owners. The Ontario Service Safety eratively towards building commitment
Inside Alliance (OSSA) was developed with a
single goal in mind – to meet the
to safety within the service sector. At
the same time, it highlighted the need
Glen Wr ight Letter 2 needs of this broad industry by pro- for a single organization that could
Bill 99 3 viding education and training to assist dedicate itself to providing the special-
in preventing injuries and illnesses. ized training and education demanded
Elizabeth Mills Interview 4
In the past, it has been the respon- by the sector.
Basics of Certification 5
sibility of the Industrial Accident With the formation of the OSSA,
Brock Horseman Letter 5 Prevention Association (IAPA) and the the time has come to streamline
Meet the Board 6 – 7 Continued on Page 2
OSSA AGM 8 1
U N D E R S TA N D I N G H E A LT H A N D S A F E T Y
Continued from Page 1
health and safety education and train- We are pleased to announce the transfer
ing for the service industry into a new of former THIHSEP staff, Bill Boyle,
structure.This is, by no means, a severing Doug Johnson and David Santi, to new
of ties between our two organizations.
Instead, we view the new structure as an
opportunity to extend our reach and
positions within the OSSA organiza-
Our respective Board of Directors
How does it
foster self reliance and awareness within
our industry and community. Simply
put, we will accomplish more things
and ﬁeld staff are committed to ensur-
ing a seamless transition of service from
the IAPA to the OSSA. As with any
together than either of us could do new venture, we expect to experience
apart. At the same time, we welcome the some “hiccups” in the system along the Elizabeth Mills
opportunity to forge partnerships with way. However, as a new organization, General Manager and C.E.O.
Bill 99 – you’ve probably heard of it, beneﬁts will be provided for chronic mental stress.
Compensation will continue for chronic pain, while an
other external groups in a continuing we have a clear appreciation for what is
effort to maximize the ﬁnancial invest- required and will remain responsive to
The Ontario Service Safety Alliance but do you know how the changes independent scientiﬁc study is commissioned by the Board.
ment you make in the health and safety our members’ needs throughout the • New time limitations on objections and appeals of
of your employees. transition process.
under this new legislation affect you Board decisions — Objections to or appeals of most Board
decisions must be ﬁled within six months of the date of the
What does the transfer of service We put tremendous value on our and your business? On January 1, initial decision.The reasons for the objection must be stated. A
from the IAPA to the OSSA mean to member relationship, and welcome the
30-day time limit applies for appealing a return to work plan.
you? First and foremost, you can con- opportunity to meet with you and 1998, the Workers’ Compensation Act
tinue to access the same high level of answer any questions you may have. • New application obligations — Workers must apply
service that you’ve always had. It is We encourage you to visit us at this was repealed and the Workers’ for benefits within six months of the date of injury and
business as usual.You can expect more year’s Health and Safety ’98 Workplace consent to the release of information to the employer
great things from us down the road: Conference, April 27-29, 1998. In the Compensation Reform Act (Bill 99) about the worker’s functional abilities and limitations at
more exciting new products, enhanced meantime, if you have any questions, different points after the injury. This information is
consulting services and unrivaled exper- please do hesitate to contact the Maureen Shaw
came into effect. The major reforms designed to help the workplace parties co-operate in
tise. At the same time, this will not be OSSA at 1-888-478-OSSA or President and C.E.O. return to work.
an organization without familiar faces. (416) 250-9111. The Industrial Accident Prevention Association
• New return to work obligations — Bill 99 places shared
• Name change for the Workers Compensation Board duties on employers and workers in the period immediately
(WCB) — the new name,The Workplace Safety and following an injury to ensure that the workplace connection
Insurance Board (WSIB), was chosen to more accurately in the important early stages of the disability is maintained.
reﬂects the Board’s new prevention mandate. These include:
three major areas: safety/prevention, fiscal responsibility, • The workplace parties must contact each other as
Letter from Glen Wright and customer service. In each we shall measure success • An expanded WSIB mandate — an expanded mandate
for the new Workplace Safety and Insurance Board includes soon as possible after an injury and maintain contact;
against specific benchmarks, using data that is reliable and
Dear OSSA members: commonly accepted. In the end, we will be judged by the responsibility for overseeing health and safety training and • The employer, with the co-operation of the treating
people we serve. certiﬁcation, and co-ordinating the province’s network of doctor and worker, must attempt to arrange available
I am delighted to take this opportunity to congratulate the Fortunately, we approach our prevention task with part- Safe Workplace Associations, health and safety clinics and employment as close as
Ontario Service Safety Alliance on its designation as a Safe ners – most notably the safe workplace associations.Your the training centre. possible to the pre-injury level of earnings that is con-
Workplace Association. I believe the OSSA will play a vital organization and the other SWAs are critically important to • Reduction in levels of benefits — in an effort to sistent with the injured worker’s
role in motivating and supporting health and safety in the ser- the achievement of our goal of a 30-percent reduction in restore financial viability to the system, the level of bene- functional abilities; and
vice sector which is comprised mainly of smaller businesses. work-related injuries by the year 2000. Our challenge is to fits paid to workers have been reduced from 90 to 85 per • The workplace parties must co-operate in return to
Yours is a brand new organization; the Board, on the work together to achieve our common goal – a safer work- cent of pre-injury net average earnings. This benefit level work measures required by the Board.
other hand, is a re-newing organization. Our origins go back place for all Ontario workers. applies only to work-related injury and illness that • Labour market re-entry plan (LMR) introduction —
to the First World War. Over the last 84 years, the Board has Once again, my congratulations on becoming part of occurred after Jan. 1, 1998. Injured workers who are unable to return to work with
become one of the largest disability insurers in North the health and safety system, and good luck in all your • Strengthened compensation debt collection — The their accident employer, will be assessed for a labour market
America. It is a proud heritage. future endeavours. Board’s ability to collect outstanding workers’ compensation re-entry (LMR) plan.The LMR plan is designed to help
Change is now upon us in the form of Bill 99, the ﬁrst debts has been strengthened to ensure that all employers pay workers re-enter the labour market and reduce the loss of
major re-write of our legislation. Frankly, change was needed; their fair share.The Board will be able to hold a purchaser earnings due to the injury.
the Board was driven by process, not results, and our cus- Glen Wright, of a business liable for the business debts of a former owner.
tomer service suffered as a result. If you would like more information on Bill 99, please call the
Chair and Acting CEO
We now see our challenge as achieving excellence in • Chronic mental stress exclusion — To ensure beneﬁts OSSA or the Workers Safety and Insurance Board at (416)
Workplace Safety and Insurance Board
are provided only for injury and illness caused by work, no 344-1000 or 1 800 387-0750.
L AYING THE GROUNDWORK
FOR HEALTH AND SAFETY
Dear OSSA members:
OSSA is now a firm fixture
AN INTERVIEW WITH OSSA’S ELIZABETH MILLS
Frequently Asked Questions: in Ontario’s workplace
The “Basics” of Certiﬁcation Training health and safety system. Its
plans for a lean, responsive
organization that reaches the
Q. What is the philosophy behind Q.Will the costs for training, Compensation Claims by Who can deliver Basic Certiﬁcation Who decides if a hazard is “signiﬁ-
Occupation (over $500,000)
customer efficiently and
the structure of the OSSA? products and services increase under Training? cant”, thus requiring training under
6.0 effectively are the very
the OSSA? Any person or organization wishing to deliver Basic Workplace-Speciﬁcs?
This structure will not be manage- 5.5 (in millions) Certiﬁcation Training must be a Provider approved
attributes we want for the
It is the employer’s responsibility to complete the
ment heavy. The structure is We’re not in this business to do more 5.0 by the Workplace Safety and Insurance Board Hazard Assessment. However, employers are encour-
system as a whole.
designed to put the most resources than cost recovery.We’re here to offer 4.5 (WSIB) or be afﬁliated with an approved provider. aged to conduct the assessment in consultation with Health and safety hap-
in the field at any given point in the cost effective solutions.We know that The OSSA is an approved provider of Basic their JHSC. pens (or doesn’t
day. That means that many of our employers in the service sector con- Certiﬁcation Training. happen) in the workplace,
3.5 What if a workplace doesn’t identify
resources will be located outside of tribute substantial funding each year and that is where we want
3.0 What is the duration of Basic any hazards on their Hazard
our head offices. We will be innova- to health and safety as part of their Certiﬁcation Training? to focus our collective
tive in how we use our technology. assessment to the WCB.We plan to There is no deﬁned time prescribed for Basic efforts. Our mission is to
2.0 It is the position of the WSIB that there are no instill self-reliance in work-
Consultants will be connected to our spend it where it can do some good, Certiﬁcation Training, although there are learning
head office for support services, yet and where we can show the industry outcomes that must be covered within the program. places, and in particular pro-
accessible and able to develop face- value for its dollar. 1.0 Is there a deadline for completing mote senior executive com-
Can any health and safety program mitment to health and safety.
to-face relationships with their clien- .5 the two-part (Basic and Workplace-
be delivered to fulﬁll the Basic
tele at their workplaces. Q. How will you determine what the 0 Certiﬁcation Training requirements? Speciﬁc) Certiﬁcation training This is not a new strate-
Sales Person process?
Food, Beverage Prep
Bus, Taxi, Truck
Occupation Not Stated
sector needs are? No. An application and complete program materials gy. Its essentials go back to
Q.What type of changes can individual must be submitted to the WSIB for approval. At this time, there is no time requirement to com- the mid 1970s. What is new
Our consultants will help us ensure plete the two-part Certiﬁcation Training. is our determination to make
service sector employers expect to see
that we hear what our workplace Is there a time limit to complete the health and safety system
under the OSSA? What are the guidelines for receiv-
parties need. At the same time, we Basic Certiﬁcation Training? a much more cohesive and
The biggest change individual service have set up Advisory Committees, ing Final Certiﬁcation?
Occupations (grouped) Yes. Participants must complete Basic Certiﬁcation effective instrument for real-
sectors will see is a move to industry- made up of representatives, for each Training within 6 months of beginning the program. After training on the signiﬁcant hazards identiﬁed
in the workplace has been conducted, the employer izing workplace self-reliance.
wide solutions.We think it makes of the five sub sectors – retail and Effective communica-
Q. How will the OSSA measure What are Workplace-Speciﬁc and must inform the WSIB, and provide information
sense to build on those synergies by wholesale, restaurant & food services, tion is vital to this effort. I
its success? Sector Speciﬁc Training programs, regarding the type of training that was conducted.
developing, wherever possible, solu- tourism & hospitality, office & related The WSIB will issue a ﬁnal certiﬁcation card upon congratulate Elizabeth Mills
and when are they required as part
tions that can be used by the whole services and automobile dealers. Through our sub sector Advisory of certiﬁcation? receipt of this information. and her staff on this publica-
sector.We will, however, still have These Advisory Committees will be Committees and an active volunteer tion. I am sure it will serve
Once Basic Certiﬁcation has been completed, work-
priorities for each sector, and individ- in contact with our Board of network, we will be monitoring the How do I register for Certiﬁcation
place parties must conduct a hazard assessment. well the OSSA community
ual solutions for those sectors. Directors. We will have a group of success of our products and services training?
This will identify workplace safety training needs and the system as a whole.
At the same time, we understand program directors who will develop carefully.We will also be strict on that require workplace speciﬁc training or, as an Registration for Certiﬁcation is handled by Providers,
that while larger employers in this solutions for their sub sectors and the option, sector speciﬁc training. such as the OSSA, when participants start Basic
quality.We will be measuring what it
Workplace-Speciﬁc Training Programs are cur- Certiﬁcation Training. Participants and their employers
sector may have access to classroom industry as a whole. We will also is people are being able to achieve by
rently available from the IAPA and the Workers’ complete registration forms and return them to their
training and CD-ROMs, smaller closely follow injury statistics so we using our products.The results have to Provider. Brock Horseman
workplaces want flexible, accessible can determine where the greatest Health and Safety Centre (WHSC). Sector-speciﬁc
be there - in the number of accident Vice President,
programs cover the common hazards in the majori-
methods of training. It’s our goal to needs lie. reductions and their severity. If we’re Operations and Prevention
ty of workplaces within that sector, and must be
deliver that type of training. not preventing the accidents or approved by the WSIB.
achieving the solutions we’re supposed
to, we’ll change it. It’s that simple.
Board of Directors
Meet the Harry Roy McCron Ricky Perdicou Union Representatives
Mr. McCron is Health Mr. Perdicou is the
and Safety Coordinator Regional
for Brewers Retail Inc., Administration Two vacant seats — Currently awaiting
representing the com- Manager, Ontario for appointments
In the coming months, the OSSA Board of Directors will guide the shape and structure of the OSSA as full scale pany’s 460 The Brick Warehouse
development of programs and training for the service industry. Representing a broad mix of service sector functions retail/wholesale outlets. Corporation. His
and abilities, here’s a quick look at “the faces behind the names” of this dynamic new board: He is former Vice responsibilities include WSIB Representatives
President and Executive Secretary for WSIB claims management, health and
the United Food & Commercial safety program development and main-
Workers (UFCW), Local 326, where his tenance, accounting, inventory control,
Boards, included a two year term as Prior to joining Sheraton in 1990, Mr.
Service Sector Chairman of the Ignace Family Health Hopkins was employed in various man-
responsibilities included health and payroll and human resources issues. Ms. Luck is Industry
safety, collective bargaining, and griev- Mr. Perdicou served as a member Sector Manager, Services
Representatives Services Board. agement positions with Pizza Delight
ance and arbitration facilitation. of the development and steering com- Sector of the Workplace
Non-Union Corporation, Mother’s Restaurants and Safety and Insurance
Currently, Mr. McCron serves as a mittee for the OSSA Basic Certiﬁcation
Paul Goold Cara Operations. Board (WSIB), with
regional director of the USCW’s Training Program. Mr. Perdicou is a
Mr. Goold joined Sears In addition to his responsibilities on over 200 staff located in
Assisstance Program. volunteer on the Retail & Wholesale
Mario Bellizzi, as a sales associate in the OSSA Board, Mr. Hopkins serves on Toronto and the six dis-
Mr. McCron is a volunteer on the Advisory Committee, formerly
C.H.R.P 1988 and transferred the Board of Directors of the Hotel trict ofﬁces of Thunder Bay, Sudbury,
Retail & Wholesale Advisory ORAPA. He is a member of the Retail
into the Resources Human Resources Professionals Ottawa, Hamilton, London and Windsor.
Mr. Bellizzi is Committee, formerly ORAPA. He Council of Canada’s Health and Safety
Protection Department Association of Toronto and is a trustee of Ms. Luck started at the Board in 1973
Manager, Health and served as a member of the Development and Workers’ Compensation
as an investigator in a Joint Employer Union Health & and has held numerous positions in
Safety for Agora Food and Steering Committee of the OSSA Committees.
1989. From 1993 to Welfare Trust and Pension Plan. claims adjudication, training and develop-
Merchants, Ontario Basic Certiﬁcation Training Program.
Division. Mr. Bellizzi is 1995, he was employed with the Dave Phillips ment, executive assistant to the Vice-
Mississauga Crime Prevention Tom Kroeger President of Policy and Specialized
a volunteer on the Robert C. Meehan Mr. Phillips is the
Retail & Wholesale Advisory Association and worked as Mississauga Mr. Kroeger is the Services, various managerial positions in
Mr. Meehan brings owner of Mills &
Committee, formerly ORAPA. He Neighbourhood Watch Coordinator owner of the Lindenhof the former Integrated Services Units of
twenty-four years expe- Hadwin Chrysler Jeep
also served as a member of the IAPA’s and Community Alert System Restaurant in Ottawa, Toronto East, Central Ontario South,
rience in the grocery Eagle dealership. Mr.
Board of Representatives, Peel Human Coordinator. Currently, Mr. Goold Ontario. Mr. Kroeger Central Ontario West and the Complex
business to the OSSA Phillips was actively
Resource Professionals’ Association holds the position of Resources served as the Chair for Case Unit – Injuries.
Board of Directors. He involved in pilot test-
and a member of the Retail Council Protection Administrative Assistant. the Tourism and
is the owner of an IGA ing for the OSSA
of Canada Health and Safety and Mr. Goold became certiﬁed in Hospitality Industry Wayne Weatherbee
store and partner in Basic Certification Training Program.
Worker’s Compensation Committees. Crime Prevention Through Health and Safety Education Program Mr.Weatherbee is
two Jumbo Video stores within Ontario. He later became certified and current-
Mr. Bellizzi has participated in the Environmental Design (CPTED) at the (THIHSEP). He is past President of the General Manager, Small
Mr. Meehan serves as a board member ly serves as the co-chair, management,
development of a number of programs National Crime Prevention Institute, Ontario Restaurant Association, and is a Business Services, for
of the Canadian Federation of for his dealership’s joint health and
and products designed to meet the University of Louisville (Kentucky). He current Board member. the Workplace Safety
Independent Grocers and the Niagara safety committee. Mr. Phillips brings
needs of Ontario retail employees and has served as a panelist for the Retail Mr. Kroeger was appointed to the and Insurance Board
Child Development Centre. He is a past fifteen years of experience in the auto-
employers, including the Retail Council of Canada’s Loss Prevention Commercial Registration Appeal (WSIB). He joined the
board member of the St. Catherines motive industry to the OSSA Board of
Workplace Hazardous Materials train- Conference, and has worked as a volun- Tribunal of Ontario. WSIB in 1977 as a
YWCA and the Port Dover Lighthouse Directors.
ing program and the OSSA Basic teer business plan evaluator for the Self- Rehabilitation Counsellor. Since that
Certification Training Program. Employment Assistance program, a Stan Mandarich time, he has held positions as
Human Resources Development Canada Mr. Mandarich is Administrator, Central Area; Director,
Nancy Oldroyd Ms. Zelding is Health
Mike Byerley initiative implemented in Mississauga. Quality Services Vocational Counselling Branch; and
Ms. Oldroyd is Chair and Safety Administrator
Mr. Byerley is Health, Manager for Manpower, Director, Planning and Analysis
Anthony Hopkins of the OSSA Board of for McDonald’s
Safety and Benefits an international Secretariat. Prior to assuming his cur-
Directors. As Regional Restaurants of Canada.
Manager for Mr. Hopkins is employment and stafﬁng rent role, Mr.Weatherbee was Director,
Health & Safety She is responsible for
Restauranics. Director, Human services company, at the Central Ontario Construction
Manager, Ontario and administering health and
Mr. Byerley is a grad- Resources & Training, Canadian head ofﬁce in Integrated Services Unit. Mr.
Atlantic Canada, for safety programs and
uate of the University for the Sheraton Mississauga, Ontario. Health and safety is Weatherbee recently led the Customer
Price Costco Canada managing workers’ compensation claims.
of Western Ontario ’93 Centre Toronto Hotel, an integral component of Manpower’s Service Representative Implementation
Inc., she is actively involved with In her role, Ms. Zelding is committed
with a degree in Administration and a 1400 room, Four Quality Program. Mr. Mandarich was Team at the WSIB.
health and safety, including worker’s to the health and safety of customers
Commercial Studies, Social Diamond property responsible for managing registration to
compensation and human resource and employees through education and
Organization and Human Relations. located in the heart of Toronto. In this the ISO 9002 standard across more than
issues. Ms. Oldroyd is a volunteer on awareness.
He is currently in the process of com- position, he is responsible for all aspects 50 Manpower ofﬁces in Canada.
the Retail & Wholesale Advisory Ms. Zelding holds a Bachelor of
pleting a Diploma course in Adult of human resources and training & Mr. Mandarich has worked on
Committee, formerly ORAPA. She Arts (Political Studies) from Trent
Education with St. Francis Xavier development for the hotel’s 1,100 health and safety issues with the
was a member of the Industrial University.
University in Antigonish, Nova Scotia. employees. Employment and Stafﬁng Services
Accident Prevention Association
Mr. Byerley has worked most Mr. Hopkins brings twenty-ﬁve Association of Canada for nine years, and
(Halton-Peel Region) Executive
recently on the OSSA Basic years of operations and human resources has chaired the association’s Workers’
Certification Training Program. Over experience within the hospitality indus- Compensation and Occupational Health
the years, he has served on numerous try to the OSSA Board of Directors. and Safety sub-committee.
T H E O N TA R I O S E RV I C E S A F E T Y A L L I A N C E
OSSA 1st ANNUAL GENERAL MEETING
April 28th, 1998
The Ontario Service Safety Alliance (OSSA) will hold its ﬁrst Annual
Supporting a Non Violent Workplace
General Meeting and complimentary breakfast for members of the
service sector on April 28th, 1998 at: Guest Speaker:The Sears Canada Response Team
Metro Toronto Convention Centre Is violence in the workplace on the rise? Should you be alarmed?
Bremner Blvd. In 1993, Statistics Canada reported that close to 1 million violent
South Building, Room 717A incidents occurred within Canadian workplaces.The result has been
Toronto, Ontario many workplaces left overwhelmed by the prospects of dealing with
(416) 585-8000 an emerging workplace hazard like violence.
During this frank and informative session, Sears Canada’s
AGENDA Response Team will share their experience in researching, develop-
ing and implementing a proactive program to support a non violent
➤ 8:00 – 8:30 am Continental Breakfast workplace.You’ll learn more about the current situation and why
➤ 8:30 – 9:00 am Annual General Meeting such a program is necessary.The Response Team will also cover the
➤ 9:00 – 9:30 am Topic: Supporting a Non Violent key points of developing a program, and share some practical tools
Workplace for creating awareness and gaining support in your workplace.
Speakers: Sears Canada Response Team
Register me at the 1998 OSSA Annual General Meeting
➤ 9:30 – 9:45 am Question and answer
Mix and mingle
Please note that attendance is limited to 130 people. Registrations are City/Town: _______________________________________________________
on a ﬁrst-come, ﬁrst-serve basis.
Province: ________________ Postal Code: ____________________________
If you are interested in attending the OSSA Annual General
Meeting and complimentary breakfast, please complete the registration Tel: ________________________ Fax: ________________________________
form below and fax it to OSSA no later than April 18th. Conﬁrmation E-mail Address (if applicable) __________________________________________
of your attendance will be provided by fax. Names of additional people attending (if applicable):
✁ TO REGISTER FAX TO 250-9500
Ontario Service Safety Alliance (OSSA)
4950 Yonge Street, Suite 1500
Canada Post Corporation/Société canadienne des postes
Toronto, Ontario Postage paid Port payé
M2N 6K1 Blk Nbre