Social media in technical communication

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					Contents                                                                                                                                           

Communicator                                                  10      Social media in technical communication
                                                                      Matthew Ellison
The quarterly journal of the ISTC                                     Interviewing RJ Jacquez of Adobe Systems about such channels’ potential
ISSN 0953-3699
                                                              14      Standardising a documentation suite
                                                                      Colum McAndrew
Production team
                                                                      Reporting a project to turn disparate documents into a cohesive suite
Editor
Marian Newell, journal.editor@istc.org.uk
or +44 (0) 1344 626895                                        18      Deaf awareness for communicators
                                                                      David Spicer
Copyeditors                                                           Exploring how to improve the experience of those with hearing impairments
Tony Eyre and Nick Robson
Proofreaders
Tim Joynson, Linda Robins and Jean Rollinson
                                                              22      Fostering good team dynamics
                                                                      Warren Singer
Layout                                                                Examining how to create effective teams, both the theory and the practice
Newell-Porter Limited, www.newellporter.co.uk
Advertising                                                   26      Technical communication skills
                                                                      Greg Turnbull
Felicity Davie, felicity@tou-can.co.uk
or +44 (0) 1344 466600                                                Proposing a checklist of skills to consider when recruiting or mentoring

Subscriptions
ISTC Office: istc@istc.org.uk or +44 (0) 20 8253 4506         28      Technical Communication UK 2009
                                                                      Jonathan Page
                                                                      Reporting an upbeat and passionate mood at this brand-new event
Submissions
Guidelines
www.istc.org.uk/Publications/communicator.htm
                                                              30      Help & Manual version 5.3
                                                                      Matthew Ellison
                                                                      Sizing up a lesser known product that’s popular with some ISTC members
Deadlines
Spring            copy by           31 January

Summer
                  published
                  copy by
                                    21 March
                                    30 April
                                                              36      Non-PC technical communication
                                                                      Steve Whalley
                  published         21 June                           Taking a journey back in time — the place is East Anglia, the year is 1972
Autumn            copy by           31 July
                  published         21 September
Winter            copy by           31 October                42      Deploying a web CMS
                                                                      James Brice
                  published         21 December
                                                                      Concluding this series with the introduction and deployment of the system
Back issues
www.istc.org.uk/Members_Area/
communicator_archive.htm (ISTC members only)                  44      Delivering a new website
                                                                      Mark Tamblyn
                                                                      Planning and deploying a website that improves usability and management
The Editor welcomes articles and letters for publication.
Opinions expressed by contributors are not necessarily
those of the ISTC. All articles are copyright and are the
property of the authors, who have asserted their moral
                                                              46      CMS integration for FrameMaker
                                                                      Andy Lewis
rights. For permission to reproduce an article, contact the           Using a content management system for DITA content created in this tool
author directly or through the Editor. All trademarks are
the property of their registered owners. Advertisements
are accepted on the understanding that they conform to
the British Code of Advertising Practice. Acceptance of
                                                              50      Editing
                                                                      Jean Rollinson
an advertisement for publication does not imply that a
product or service has the ISTC’s endorsement.
                                                              51      Book review
                                                                      Damien Braniff
The Institute of Scientific and
Technical Communicators (ISTC)
Airport House                                                 52      International standards
                                                                      Richard Hodgkinson
Purley Way, Croydon, CR0 0XZ
T: +44 (0) 20 8253 4506
F: +44 (0) 20 8253 4510
                           E: istc@istc.org.uk
                           W: www.istc.org.uk                 54      A day in the life
                                                                      David Jones
Printed on recycled paper using vegetable inks and
low volatile organic compound (VOC) chemistry.                cover   Drinks before the gala dinner at Technical Communication UK 2009
                                                                      (see pages 26–28). Photograph by Ken Hosie.

                                                                                                                    Communicator Winter 2009