Online sOciAl MeDiA by byt34827


every day, people discuss, debate and embrace The coca-cola
company and our brands in thousands of online conversations.
We recognize the vital importance of participating in these online
conversations and are committed to ensuring that we participate
in online social media the right way. These Online social Media
Principles have been developed to help empower our associates
to participate in this new frontier of marketing and communica-
                                                                              conversations a day about
tions, represent our company, and share the optimistic                        The coca-cola company
and positive spirits of our brands.                                           in social media outlets.
The vision of the Company to achieve sustainable growth online and offline
is guided by certain shared values that we live by as an organization and

as individuals:




These Online social Media Principles are intended to outline how these
values should be demonstrated in the online social media space and to
guide your participation in this area, both when you are participating
personally, as well as when you are acting on behalf of the Company. It
is critical that we always remember who we are (a marketing company)
and what our role is in the social media community (to build our brands).                                 DECEMBER 2009
The same rules that apply to our messaging and communications in
traditional media still apply in the online social media space; simply
because the development and implementation of an online social media
program can be fast, easy, and inexpensive doesn’t mean that different
rules apply.

The Company encourages all of its associates to explore and engage in
social media communities at a level at which they feel comfortable. Have
fun, but be smart. The best advice is to approach online worlds in the same
way we do the physical one – by using sound judgment and common sense,
by adhering to the Company’s values, and by following the Code of Business
Conduct and all other applicable policies.

Any Questions about the Online social Media Principles
should be directed to
                                                                                                                                                                                                                       Our expectations for Online spokespeople

                                                                                                                                                                                                                       Just as with traditional media, we have an opportunity – and a responsibility – to effectively
                                                                                                                                                                                                                       manage the Company’s reputation online and to selectively engage and participate in the
                                                                                                                                                                                                                       thousands of online conversations that mention us every day. These 10 principles guide how
                                                                                                                                                                                                                       our certified Online spokespeople should represent the company in an online capacity
     company commitments                                                                               company And Agency Associates’ Online                                                                           when they are speaking “on behalf of the Company:”
     The Company adheres strongly to its core values in the online social
                                                                                                       social Media Activities
     media community, and we expect the same commitment from all Company                               The Company respects the rights of its associates and its authorized
     representatives – including Company associates, and associates of our                             agencies’ associates to use blogs and other social media tools not only as                                 1.   Be Certified in the Social Media Certification    6.    When in doubt, do not post. Associates are
                                                                                                                                                                                                                       Program. All associates who wish to offi-               personally responsible for their words
     agencies, vendors and suppliers. Any deviation from these commitments                             a form of self-expression, but also as a means to further the Company’s                                         cially represent the Company online must                and actions, wherever they are. As online
     may be subject to disciplinary review or other appropriate action.                                business. It is important that all associates are aware of the implications of                                  complete the Social Media Certification                 spokespeople, you must ensure that your
                                                                                                                                                                                                                       Program prior to beginning or continuing                posts are completely accurate and not
                                                                                                       engaging in forms of social media and online conversations that reference                                       these activities.                                       misleading, and that they do not reveal
                                                                                                       the Company and/or the associate’s relationship with the Company and its                                                                                                non-public information of the Company.
                                                                                                       brands, and that associates recognize when the Company might be held                                       2. Follow our Code of Business Conduct and all               Exercise sound judgment and common
                                                                                                                                                                                                                       other company policies. Our Code of Busi-               sense, and if there is any doubt, DO NOT
                                                                                                       responsible for their behavior.                                                                                 ness Conduct provides the foundation for                POST IT. In any circumstance in which you
                                                                                                                                                                                                                       these Online Social Media Principles: “As               are uncertain about how to respond to a
                                                                                                                                                                                                                       a representative of [the Company], you                  post, send the link to online.relations@
                                                                                                                                                                                                                       must act with honesty and integrity in all    
                                                                                                                                                                                                                       matters.” This commitment is true for all
                                                                                                                                                                                                                       forms of social media. In addition, several       7.    Give credit where credit is due and don’t violate
     The Five Core Values of the Company in the Online Social Media Community                               Our Expectations for Associates’ Personal Behavior in Online Social Media                                  other policies govern your behavior as                  others’ rights. DO NOT claim authorship of
                                                                                                                                                                                                                       a Company spokesperson in the online                    something that is not yours. If you are us-
                                                                                                            There’s a big difference in speaking “on behalf of the Company” and speaking “about” the                   social media space, including the                       ing another party’s content, make certain
1.                                                                                                                                                                                                                     Information Protection Policy and                       that they are credited for it in your post
     Transparency in every social media             3.   respect of copyrights, trademarks, rights          Company. This set of principles refers to those personal or unofficial online activities where
     engagement. The Company does not                    of publicity, and other third-party rights                                                                                                                    the Insider Trading Policy.                             and that they approve of you utilizing
                                                                                                            you might refer to Coca-Cola.
     condone manipulating the social media               in the online social media space, includ-                                                                                                                                                                             their content. Do not use the copyrights,
     flow by creating “fake” destinations and            ing with regard to user-generated content                                                                                                                3. Be mindful that you are representing the                  trademarks, publicity rights, or other
                                                                                                                                                                                                                       company. As a Company representative,                   rights of others without the necessary
     posts designed to mislead followers and             (UGC). How exactly you do this may            1.   Adhere to the Code of Business Conduct           4.   let the subject matter experts respond to
                                                                                                                                                                                                                       it is important that your posts convey
     control a conversation. Every Web site,             depend on your particular situation, so            and other applicable policies. All Company            negative posts. You may come across                                                                          permissions of the rightsholder(s).
     “fan page” or other online destination              work with your cross-functional teams to           associates, from the Chairman to every                negative or disparaging posts about                  the same positive, optimistic spirit that
     that is ultimately controlled by the                make informed, appropriate decisions.              intern, are subject to the Company’s Code             the Company or its brands, or see third              the Company instills in all of its commu-         8.    Be responsible to your work. The Company
     Company must make that fact known to                                                                   of Business Conduct in every public set-              parties trying to spark negative conver-             nications. Be respectful of all individuals,            understands that associates engage in
     users and must be authorized according                                                                 ting. In addition, other policies, including          sations. Unless you are a certified online           races, religions and cultures; how you                  online social media activities at work for
                                                    4.   responsibility in our use of technology.
                                                                                                                                                                                                                       conduct yourself in the online social                   legitimate purposes and that these activi-
     to applicable internal protocols in order           We will not use or align the Company               the Information Protection Policy and the             spokesperson, avoid the temptation to
     to track and monitor the Company’s                  with any organizations or Web sites that           Insider Trading Policy, govern associates’            react yourself. Pass the post(s) along to            media space not only reflects on you – it               ties may be helpful for Company affairs.
     online presence. We also require bloggers           deploy the use of excessive tracking soft-         behavior with respect to the disclosure of            our official in-market spokespersons who             is a direct reflection on the Company.                  However, the Company encourages
     and social media influencers to disclose            ware, adware, malware or spyware.                  information; these policies are applicable            are trained to address such comments,                                                                        all associates to exercise sound judgment
     to their readers when we’re associating                                                                to your personal activities online.                   at                  4. Fully disclose your affiliation with the company.         and common sense to prevent online
     with them, whether by providing them                                                                                                                                                                              The Company requires all associates                     social media sites from becoming a
                                                    5.   Utilization of best practices, listening to
                                                                                                                                                                                                                       who are communicating on behalf of                      distraction at work.
     with product samples or hosting them                the online community, and compliance          2.   You are responsible for your actions. Anything   5.   Be conscious when mixing your business and
     at Company events, and we need to                                                                      you post that can potentially tarnish the             personal lives. Online, your personal and            the Company to always disclose their
                                                         with applicable regulations to ensure
     monitor whether they are complying                                                                     Company’s image will ultimately be your               business personas are likely to intersect.           name and their affiliation. It is never           9.    remember that your local posts can have
                                                         that these Online Social Media Principles
     with this requirement.                                                                                 responsibility. We do encourage you to                The Company respects the free speech                 acceptable to use aliases or otherwise                  global significance. The way that you
                                                         remain current and reflect the most
                                                                                                            participate in the online social media                rights of all of its associates, but you must        deceive people. State your relationship                 answer an online question might be
                                                         up-to-date and appropriate standards
                                                                                                                                                                                                                       with the Company from the outset, e.g.,                 accurate in some parts of the world,
2. Protection of our consumers’ privacy. This            of behavior.                                       space, but urge you to do so properly,                remember that customers, colleagues
                                                                                                                                                                                                                       “Hi, I’m John and I work for The Coca-Cola
     means that we should be conscientious                                                                  exercising sound judgment and                         and supervisors often have access to the                                                                     but inaccurate (or even illegal) in
     regarding any Personally Identifiable                                                                  common sense.                                         online content you post. Keep this in mind           Company….” This disclosure is equally                   others. Keep that “world view” in
     Information (PII) that we collect, including                                                                                                                 when publishing information online that              important for any agency/vendor/partner/                mind when you are participating in
                                                                                                                                                                                                                       third party who is representing the Com-                online conversations.
     how we collect, store, use, or share that                                                         3.   Be a “scout” for compliments and                      can be seen by more than friends and
                                                                                                                                                                                                                       pany online. They must disclose that they
     PII, all of which should be done pursuant                                                              criticism. Even if you are not an official            family, and know that information origi-
     to applicable privacy policies, laws and                                                               online spokesperson for the Company,                  nally intended just for friends and family           work “with The Coca-Cola Company.”                10.   Know that the internet is permanent.
     IT policies.                                                                                           you are one of our most vital assets for              can be forwarded on. Remember NEVER                                                                          Once information is published online,
                                                                                                            monitoring the social media landscape.                to disclose non-public information of the       5. Keep records. It is critical that we keep                 it is essentially part of a permanent
                                                                                                            If you come across positive or negative               Company (including confidential infor-               records of our interactions in the online               record, even if you “remove/delete” it
                                                                                                            remarks about the Company or its brands               mation), and be aware that taking public             social media space and monitor the                      later or attempt to make it anonymous.
                                                                                                            online that you believe are important,                positions online that are counter to the             activities of those with whom we engage.                If your complete thought, along with
                                                                                                            consider sharing them by forwarding                   Company’s interests might cause conflict.            Because online conversations are often                  its context, cannot be squeezed into a
                                                                                                            them to                                                                        fleeting and immediate, it is important                 character-restricted space (such as
                                                                                                                                                                                                                       for you to keep track of them when you’re               Twitter), provide a link to an online
                                                                                                                                                                                                                       officially representing the Company. Re-                space where the message can be
                                                                                                                                                                                                                       member that online Company statements                   expressed completely and accurately.
                                                                                                                                                                                                                       can be held to the same legal standards
                                                                                                                                                                                                                       as traditional media communications.
                                                                                                                                                                                                                       Keep records of any online dialogue
                                                                                                                                                                                                                       pertaining to the Company and send a
                                                                                                                                                                                                                       copy to

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