Docstoc

Tuesday 27 May 2003

Document Sample
Tuesday 27 May 2003 Powered By Docstoc
					                     4th Annual Private Sector Cooperation Meeting
                                   in the Arab Region
                                  Tunis-Tunisia, 30 Nov.- 2 Dec. 2004




                                               DRAFT
                                           Final Report

Introduction:
The 4th Annual Private Sector Cooperation Meeting in the Arab Region was held in Tunis-Tunisia,
during the period 30 Nov. to 2 Dec. 2004, at the kind invitation of the Tunisian Administration/The
Agence Nationale des Fréquences “ANF”.

The Meeting was attended by (91) participants representing (15) sector members from (9) Arab
countries, in addition to representatives from Arab League for Educational, Cultural and Scientific
Organization (ALECSO), Arab States Broadcasting Union ASBU, League of Arab States (LAS),
CISCO Systems, COMPASSROSE International, EUROSTRATEGIES/INTERCONNECT, IBM, El
Taller International, Centre de Calcul El Khawarizmi (CCK), Ecole Supérieure des Communications
de Tunis (SUP’COM). Institut National de Bureautique et Micro Informatique (INBMI), Société
Tunisienne d’Entreprise de Télécommunications, Saudi Fund for Development, Women Association &
ICT, Université de Technologie Tunis (UTECH) and ITU (The complete List of Participants is shown
in Annex No. 2).
Opening Session:
The meeting was inaugurated by an address from H.E. Mrs. Khadija Ghariani, Secretary of State to the
Minister of Communication Technologies in charge of Information, Internet and Free Software,
Tunisia, who welcomed the participants and expressed the full support of the Tunisian Administration
to the Arab Private Sector Working Party “ARWP” and its activities. She wished a successful meeting
and a pleasant stay in Tunis. The Agenda is shown as Annex No. 1.

The official opening was preceded by different addresses by:
  Mrs. Lamia Chefai Sghair, Directeur General, ANCE, Tunisia, who welcomed the participants in
     their second home, Tunisia
  Mr. J.-Y. Besnier, Head, Partnership, Promotion & stMembership (PPM), ITU/BDT who made a
     brief on the ARWP and the actions taken since the 1 Coordination Meeting of 7 May 2004.
  Mr. Obaid Saeed BIN MES’HAR on behalf of Mr. Mohamed Hassan Omran, President and CEO
     of Etisalat and Chairman of Board of Thuraya Satellite Telecommunications Co., UAE, who
     presented the experience of ETISALAT and its successfulness.
  Mr. Mohamed Abdalla, Senior Adviser, ITU Arab Regional Office, who congratulated Mrs.
     Khadija on her new post, wished her all success in her new responsibilities, highlighted the ARO
     activities and main ITU events in the Arab Region.
  Mrs. Walda Roseman, President CompassRose International, Chairperson of the ITU/TDAG
     Working Group on Private Sector Issues, who briefed the meeting on the organizational functions
     of WGPS, different level preparations for WSIS.




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                     1
Organization of the meeting’s bureau:
  HE Mrs. Khadija Ghariani, Secretary of State to the Minister of Communication Technologies
     in charge of Information, Internet and Free Software, Tunisia was elected as the Chairman.
  Mrs. Aida El Shenawy, Vice President, Telecom Egypt, Egypt, was chosen as Vice Chairman.
The Drafting Committee was chosen as follows:
  Mr. Ayman Abu-Jaber, Government & Regulatory Affairs, MTC Touch, Lebanon
  Mr. J.-Y. Besnier, Head, Partnership, Promotion & Membership (PPM), ITU/BDT
  Mr. Mohamed Abdalla, Senior Adviser, ITU Arab Regional Office
The participants were divided into six working groups for closer discussion and in-depth conclusions
of the above-mentioned four themes. Based on the input of the six Vice Chairmen, the drafting
committee prepared the Final Report.
Participants
91 participants attended this meeting representing 9 Arab Administrations, in addition to participants
from the Arab League for Educational, Cultural and Scientific Organization (ALECSO), Arab States
Broadcasting Union ASBU, League of Arab States (LAS), CISCO Systems, COMPASSROSE
International, EUROSTRATEGIES/INTERCONNECT, IBM, El Taller International, Centre de Calcul
El Khawarizmi (CCK), Ecole Supérieure des Communications de Tunis (SUP’COM). Institut National
de Bureautique et Micro Informatique (INBMI), Société Tunisienne d’Entreprise de
Télécommunications, Saudi Fund for Development, Women Association & ICT, Université de
Technologie Tunis (UTECH) and ITU (The complete List of Participants is shown in Annex No. 2).

Proceedings:
Agenda (Annex 1) was approved after the following modifications:
  Mrs. Aida El Shenawy, Vice President, Telecom Egypt, Egypt, replaces Mrs. Hamida
     BENLEMLIH, Chef de la Division Veille Technologique, ANRT, Morocco from Morocco as
     Deputy Vice Chairman for Gender and Youth Issues.
  Dr. Daifallah AL-ZAHRANI, Senior Legal Advisor, Communication & Information Technology
     Commission (CITC), Saudi Arabia, replaces Mr. Mr. Elmahi O. ELMAHI, Training Manager
     Sudatel, Sudan as Deputy Vice Chairman for LDCs.
  Mr. Ayman Abu-Jaber, Government & Regulatory Affairs, MTC Touch, Lebanon, replaces Mr.
     Mohamed Shabib, as Rapporteur.

19 documents were reviewed and discussed in plenary sessions and in the working groups (List of
Documents is shown as Annex No. 3).




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                     2
Recommendations:
The Arab Regional Working Party “ARWP” conclusions and recommendations are as follows:
1. Least Developed Countries

Arab LDCs have made significant progress towards stabilizing the macro economic framework and
creating enabling environment for investment and private sector participation in the economy. This
progress is specially manifested in areas of ICT in some countries including Sudan, Yemen and
Mauritania during last four years.


The dynamics on the ground in the Arab LDC Telecommunications can and do change dramatically
from day to day. Planning is extremely challenging in the medium term, whilst long term planning is
almost impossible.

Priority Identification

The needs of Arab LDC Governments -often exceed the available means. However, the two main
problems of Arab LDC are resource problem, including -:

   1. Human Resources

   2. Financial Resources

Recommendation:

To facilitate the process of ICT development in the Arab LDC countries, it is important to undertake
the following actions before the next Arab Working Party on Private Sector meeting


      To hold Arab LDC roundtable. This Roundtable will bring together all stakeholders including
       Investors, Governments, Private sector, Arab League and World Bank and other interested
       institutions .It is also a chance for the Arab countries and international community - who often
       do not understand the situations in particular countries - to hear what is really going on in the
       areas of Information and Communication technology (This action could be taken also at a
       global level by ARWP/BDT).

      To Create Arab LDC task force, in order to address the needs and priority areas of LDCs at
       Ministerial level. Initiative: ARWP/League of Arab States, ABFICT, etc.

      To initiate a programme of internship by twining Arab LDCs and other Arab countries, for six
       months. The aim of this programme is to create synergies to cooperate and improve human
       capacity building in LDC (This “twining initiative” should be project oriented and initiated by
       ARWP with the support of BDT/ARO).

The above three points tells us LDC story in the context of general needs in developing ICT industry
and actions to be taken during this year.



D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                       3
2. Regulatory Issues
      While the Regulatory Subgroup recommends, supports and requests Arab decision making
       process and as means of measuring the transparency of the process, the Regulatory Subgroup
       encourages and demands that Arab operators, service providers and private sector companies
       fully participate in this process by responding to such public consultations. ABFICT shall be
       responsible for communicating and publishing these public consultations to all ARWP and
       ABFICT MEMBERS. A special page on ITU Arab Regional Office website is proposed to be
       dedicated to those consultations; BARKOTEL would propose to manage the design of the site
       in coordination with ARO. MobiNil agreed in being responsible for the editing, updating,
       communication and publishing of such public consultations to all ITU Sector Members of the
       Arab region as well as to ABFICT Members.
      The Regulatory Subgroup recommends benefiting from the current resources of the ITU and
       mainly Istanbul action plan (Regulatory Reform Program) and communicating it between
       different stakeholders to guide the community on the transformation of the region’s markets
       from monopoly to open markets and include this subject in the upcoming ITU activities and
       seminars.
      In order to ensure the full participation in all events organized by ITU and in line with the
       WSIS declaration of principles agreed upon by the Arab leaders, the ARWP requests the right
       for all ITU-D Sector Members to fully participate in 2005 and beyond in the Global
       Symposium for Regulators (GSR) with a similar objective to strengthen cooperation between
       operators and regulators, the ARWP subgroup support.
      In line with the WSIS declaration of principles agreed upon by the Arab leaders, the Regulatory
       Subgroup calls on all concerned parties to support the request sent on October 2004 by the
       ARWP chairman asking for the full participation of ARWP in the Arab ICT Regulators’
       Network.
      In order to ensure the full participation in all events organized by ITU and inline with the WSIS
       declaration of principles agreed upon by the Arab leaders, the ARWP requests the right to fully
       participate in the Global Symposium for Regulators (GSR).The ARWP also asks the Arab
       regulators network to support such request.
      As for the upcoming 5 th GSR taking place in Geneva in December 2004, the Regulatory
       Subgroup recommends that all members of the ITU-D in the region review the topics that will
       be discussed during the symposium and send their feedback to the Regulatory Subgroup
       chairman and vice chairman. This feedback will then be transmitted to the symposium through
       the members of the ARWP who will attend the event.
      The Regulatory Subgroup recommends benefiting from the current resources of the ITU and
       mainly Istanbul action plan (Regulatory Reform Program) and communicating it between
       different stakeholders to guide the community on the transformation of the region's markets
       from monopoly to open markets and include this subject in the upcoming ITU activities and
       seminars.
      While the Regulatory Subgroup recommends, supports and requests Arab regulators to include
       public consultation mechanism as an essential part of the decision making process and as
       means of measuring the transparency of the process, the Regulatory Subgroup encourages and
       demands that Arab operators and private sector companies fully participate in this process by
       responding to such public consultations. ABFICT shall be responsible for communicating and
       publishing these public consultations to all ARWP and ABFICT members.
      The Regulatory Subgroup encourages the operators and regulators to start an open dialogue on
       the different aspects of new technologies and services and in specific on VOIP.




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                       4
3. Infrastructures and Services Investments
   1. Arab world Connectivity
          AWRP recommends that all stakeholders involved give top priority to ICT project
           connecting the Arab countries with fiber optic regional backbone;
          Create an Arab (region) network access point (NAP);
          Seek the assistance of the ITU to rent less than full circuit instead of the current practice
           where Arab operators pay full circuit for internal curriers;
          Reduce cost of laying fiber by using the power grid (analysis & feasibility study to be
           undertaken);
          Strengthen ITU-LAS-ABFICT cooperation and partnership on the fiber optic project since
           the ABFICT has initiated the ICT Project with the Arab league already.
          A website has to be hosted in ITU Arab Regional Office, Mobinil to take care of editing
           and updating the information.
   2. Call Center opportunities
          Due to the importance of call center business and its accelerating growth in the Arab
           Region, the WG recommends the seeking of ITU-BDT (E-Strategy Unit) to assist in
           establishing a center of excellence in call center in the Arab Region.
          Opportunities provided by out serving of non-care activities in many corporations/business,
           the ARWP recommends ITU/BDT to assist them (infrastructure and –strategies units in
           particular) in establishing a Center of Excellence in within Call Centres in the Arab region.
   3. Arabic content
          The Arab Regional Working Party has noticed that since Arabic contents are not in the core
           mandate and activities of the ITU, it recommends the use of the Arab Business Forum on
           ICT (ABFICT) for dealing with this issue.
   4. Strategic alliances
          The ARWP considered the importance of investment in the Arab Region and recommends
           (would like to encourage investment within the Arabic countries through strategic alliances)
           o Encourage Arabic consortiums in bidding for new licenses;
           o Encourage strategic alliances between Arab operators;
           o Encourage the use of a low cost operation model for the telecom sector;
           o Encourage operators to assist SME’s in their IT & Telecom activities by either creation
             of an IT Fund or a capital venture company.
           o Operators work together in consortiums to address the investment in the Arab Region.


4. Human Capacity Building
   The Group has recommended the following:
      Creation of a “shared area” to exchange HR policies and programmes between Members of the
       Arab region (i.e. HR policy and strategy, retention programme, performance management
       review, recruitment and selection, HR KPIs…).
   NB: The recently created “Electronic Forum” announced by ITU/BDT for the Regional Working Parties
       could be used to that end.
      Provide face-to-face training program to develop HR issues for the LDCs.




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                        5
      Contribution to the HR development in the region through:
       o Exchange of best practice regarding HR Policy (HR as a pro-active operational function as
         well as strategic partner);
       o HR development programmes (mostly targeted to Managers and Trainers);
       o Building technical skills in the region in cooperation with ITU (and in particular the Centers
         of Excellence initiative) and telecom industry partners;
       o Promoting and provisioning of special face-to-face training programme for the Arab least
         developed countries.
       o Building technical expertise in the region by the support of the ITU and some
         manufacturers. Delivery methodology to be virtual “e-learning” and face-to-face.
       o Enhance marketing, sales, customers services, change management and leadership
         knowledge and skills in the region.
       o Due to the importance of call centre out-sourcing, it is highly recommended that call centre
         expertise needs to be developed.
5. Gender and Youth issues
   The Group has recommended:
   5a. Gender issues:
       To encourage the Arab Private Sector to develop programmes that facilitates the participation
       of women in ICT sector with particular focus on:
          E-learning programmes;
          E-work offerings;
          E-discussion for a;
          Cyber spaces targeted to women, particularly in rural areas.
          To give special attention to young women entrepreneurs and the various opportunities
           provided by e-business.
          To increase the participation of women in disseminating digital knowledge (training of
           trainers).
   5b. Youth Issues:
          Adapt the ITU Youth Forum initiative to the Arab region and develop awareness and
           support from both Governments and Private Sector;
          Create the position of “Young Ambassadors” to represent the country at national/regional
           and international level and support their missions;
          Identify and encourage young Arab experts from the private sector to participate in
           development missions in Arab states.
The working party has also recommended that Arab Private Sector be more broadly represented in the
Gender & Youth Sub-group. Currently, the participants are from Tunisia and Morocco only, out of 22
countries in the league of Arab States.




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                      6
6. WSIS
   The recommendation from the working group on WSIS are the following:
   1. Role of the ARWP in the ITU preparatory process for WSIS
      a)   The ITU Council has tasked the Council WG on WSIS on defining and elaborating the
           contribution of the ITU into the WSIS PrepComs. Nothing that the ARWP is an
           emanation of the TDAG, its contribution can be put forward to the next ITU Council WG
           on WSIS by the Director of the BDT through a liaison-statement annexed to the report
           presented by the Director. The ARWP WG on WSIS therefore recommends that the
           present document with relevant annexes be submitted to the next meeting of the TDAG -
           WGPS (13-14 December 2004) for consideration and if adopted, requests from the WGPS
           Chairperson to include it in the final report that shall be sent to the next meeting of the
           TDAG asking for endorsement and requesting from the Director of the BDT to include it
           in the report he shall put forward for the next meeting of the Council WG on WSIS.
      b)   The ARWP WG on WSIS has taken note of and supports the decision of the ABF-ICT to
           contribute directly to the work of the Council WG on WSIS and therefore requests from
           the ABF-ICT to convey the views of the members in this contribution.
      c)   The ARWP WG on WSIS has taken note of and supports the decision of the ABF-ICT to
           submit its contribution for WSIS to the Arab WG on WSIS working under the umbrella of
           the Arab Telecommunication Council of Ministers and therefore requests from the ABF-
           ICT to convey the views of the members in this contribution.
   2. Mechanisms for the participation of ITU Sector Members from the Arab region in the
      international and regional preparatory work for WSIS: role of the Arab Business Forum
      for ICT (ABF-ICT)
      The ARWP has taken note of and supports the decision made by the ITU Sector Members
      involved in the work of the WP to unify their contribution to the next PrepCom 2 and to the
      forthcoming Arab Regional preparatory conference for WSIS using the ABF-ICT, acting as
      ITU Sector Member as well as member of the ICC-CCBI and therefore requests from the ABF-
      ICT to convey the views of the members in these contributions.
   3. Views of the Private Sector from the Arab Region on issues addressed within the
      framework of WSIS
      a)   The ARWP has taken note of the outcomes of the recent 2 nd ESCWA regional preparatory
           conference for WSIS (Damascus, 22-23 November 2004) and of the recent seminar on E-
           Government and IP protocol for the Arab region organized in Dubai from the 22 -25
           November 2004 by the ITU jointly with ETISALAT (UAE) and supports these final
           outcomes in particular the conclusions related to the leading role of the private sector in
           building the Information Society in the Arab region.
      b)   The ARWP members support the creation of a Digital Solidarity Fund under the condition
           that these funds feed projects paying a full respect to the basic stakeholder partnership
           criteria and on the leading role of the private sector in the implementation of projects
           composing this Plan of Action.
   4. The contribution of the private sector for the implementation in the Arab region of the
      WSIS Declaration of Principles
      The WG on WSIS has considered the table elaborated by the ABF-ICT identifying projects or
      questions referring to the various paragraphs of the WSIS Declaration of Principles and
      supports the adoption of this approach for the Arab region.
   5. The contribution of the private sector in the elaboration of the Arab segment of the WSIS
      Plan of Action to be adopted by Summit-Phase 2
      a)   The WG on WSIS supports the approach of having regional Action to be adopted by the
           Tunis phase of the Summit.




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                     7
       b)   The WG on WSIS insists on the fact that the projects composing the Arab segment of the
            WSIS segments for the WSIS Plan of PoA should match with the declared objectives of
            the WSIS.
       c)   The WG on WSIS supports the crucial role of the private sector in the implementation of
            projects composing the WSIS Plan of Action and claims a leading position when these
            projects are business or market oriented.
   6. The importance for the ARWP Working Groups working on programmes composing the
      Istanbul Action Plan to liaise with the preparatory work for WSIS and with the
      stocktaking exercise conducted by the ITU-D
       The WG on WSIS recommends that the groups working within the framework of the ARWP
       liaise with the WG on WSIS since the WSIS basic documents, in particular the Declaration of
       Principles, since they have been adopted by Heads of State, shall now serve at the natural
       policy and regulatory basis for building the Information Society and address all the issues that
       are dealt with within these Working Groups.

General Recommendations:
 Declaration of Intention: The ARWP is fully committed to help the host country (Tunisia) in the
                      nd
   preparation for the 2 phase of WSIS (Tunis: Nov. 2005).
 To add to the agenda of the upcoming meetings a permanent item to discuss the different issues of
   the ITU sector members in the Arab Region.
 To support a communication plan by the members of the ARWP aiming to increase the number of
   the Arab sector members to target 80 members by 2006 at the latest.
 ARWP, Vice Chairmen and members are kindly requested to do their best to attract new members
   from different countries to their sub-groups.
 ARWP is very much thankful to the kind invitations of Omantel and Touch MTC Lebanon to host
   the upcoming meeting. ARO will make the necessary consultation with the Chairman and all the
   inviting companies, taking into consideration the meetings schedule and the reasonable time for
   each country.

Closing
 Mr. Osman Sultan, Chairman of the ARWP, Mr. Ayman Abu-Jaber, Rapporteur and Mr. Jean-
   Yves Besnier, Head, PPM/BDT/ITU, thanked the Tunisian Administration and the organizing
   entity ANF for the excellent preparations, proper organization of this meeting, generous and warm
   hospitality.
 The participants expressed their thanks to the Arab Regional Office for the efforts displayed for
   facilitating the works of the ARWP.
 The participants submitted thanks letters to H.E. Mr. Montassar OUAILI, Minister of
   Communication Technologies and to H. E. Mrs. Khadija Ghariani, Secretary of State to the
   Minister of Communication Technologies in charge of Information, Internet and Free Software, for
   hosting this meeting.


                          -----------------------------------------------------------




D:\Docstoc\Working\pdf\9d823017-4ff5-4c6e-92cb-4cddc19fec89.doc                                      8

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:7
posted:3/22/2010
language:
pages:8