Docstoc

IB SMART Goal

Document Sample
IB SMART Goal Powered By Docstoc
					                                                                                                                                           2009-2010 Department Improvement Plan Summary
                                                                                                                                                         Instruction Branch




                                                                                                                                                                                                                                                                                                                           1.3 Program/Curriculum Excellence




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3.2 Seamless Education Programs




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   4.2 Employee Recruit/Retention

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.3 Leadership and Teamwork
                                                                                                                                                                                                                                                                                         1.2 Instructional Effectiveness




                                                                                                                                                                                                                                                                                                                                                                                       1.5 Technology Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.6 Communication Tools
                                                                                                                                                                                                                                         AS Process Improvement




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.7 Alumni Development



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5.2 College Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3.4 International Educ
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3.3 Employer Training
                                                                                                                                                                                                                                                                                                                                                               1.4 Scholarly Inquiry
                                                                                                                                                                                                                                                                  1.1 Learning Results
                 Department                                        2009-10 Stated Goal                                                  Professional Development




                                                                                                                                                                                                                    AS Learner Success




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               4.1 Employee Lrng




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.5 Inst Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         3.1 Partnerships
                                                                                                                                                                                                                                                                                                                                                                                                                                     2.2 Engagement
                                                                                                                                                                                                                                                                                                                                                                                                                    2.1 Advisement
                                                                                                                                                                                                    AS Engagement




                                                                                                                                                                                                                                                                                                                                                                                                                                                      2.3 Satisfaction
                                                                                                                                                                                    AS Enrollment




                                                                                                                                                                                                                                                                                                                                                                                                                                                                         2.4 Retention




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.4 Diversity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         5.1 Finance



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 5.3 Grants
Instruction
Agricultural Science                  Define General Education Outcomes at the course level.                            Program Review Process                                                                           X                                             X

                                      Develop and implement a process plan to assess program outcomes as a part
Agricultural Science                                                                                             Program Review Process                                                                                  X                                             X
                                      of the ongoing program review process by the end of 2009-10 Academic Year.

                                      Improve use of technology through 1) Establishing policies and procedures
Arts & Humanities                     with KIN, 2) Revising and expanding current dept web pages, 3) exploring and Portal training and generating ideas for improved usage             X               X                 X                     X                                                                                                                                             X                                                                                                                                                                                                     X                                                       X                                                                X
                                      expanding use of technology to enhance course curriculum.
                                      Measure learning and assess the skills that BIT students develop in Intro to
Business and Information Technology                                                                                                                                                                                      X                                             X
                                      Computers course.
Child Care Center
                                      Require use of ANGEL Learning Management System (LMS) software with all
Distance Learning                     KTS classes running longer than four weeks beginning in the spring semester Curriculum development and ANGEL best practices                                                        X                                                                                                                                                                   X                                                            X                                                                                                                                        X                                                                                                                                                                       X
                                      of 2010.
                                      Increase each faculty member's awareness of his/her grade distribution and
English                               success rate in the context of the course averages, the dept averages and the
                                      institutional averages.
                                      Improve the pre-program admission communication and process to assist
Health Science                                                                                                                                                                                                           X                                                                                                                                                                                                                                X
                                      students in selecting the career that is the best fit for them.
Industrial Technologies               Transition into the second phase of the Program Assessment Process.           How to write learning objectives                                   X                                 X                                             X                         X                                  X                                                                                                                     X                 X

                                      Pilot an early warning system to identify students before they drop out of        Developing survey instruments; measuring effectiveness of
Iowa City Campus                                                                                                                                                                                                         X                                                                                                                                                                                             X                X                                   X
                                      school and provide interventions that will help address drop issues.              interventions

                                      Increase student engagement and learning and student success as compared
Learning Services                     to the baseline data measured in the Learning Services Outcome Data 2002-         Determine trends and possible course of action                                 X                 X                                             X                         X                                                                                           X                                          X                 X                 X                                                                                                                                                                              X                                          X
                                      2007.
                                      Increase the number of faculty participants in Information Literacy
Library                                                                                                                 Information literacy; assessment                               X                                                                                                                                                                             X                       X                                                                                                                                                                                                     X
                                      workshops from 2008-09 to 2009-10 by 25% (50 individuals).
                                      Identify 2 programs to be delivered at the Marion and/or Resource Center
Marion Center & Resource Center       and design a schedule of courses that would allow students to complete            Program identification process                                 X                                                                                                                                            X                                                                                                   X                                   X
                                      these programs at one of these locations.
                                      Complete curriculum mapping and identify all math topics introduced,
Math/Science                          revisited, or applied in all math, chemistry, physics, biology, and engineering                                                                                  X                 X                                                                       X                                  X                                                                                  X                X                 X                 X                                       X
                                      courses.
                                      Develop five project-based learning units to be implemented across several
Math/Science                                                                                                            Project-based learning                                                         X                 X                                                                       X                                  X                                                                                  X                X                 X                 X                                       X
                                      courses.
                                      Develop program improvement plans for 2010-11 school year for each
Secondary Programs                                                                                                                                                                                     X                 X                                                                                                                                                                                                              X                 X
                                      academy.
                                      Kirkwood HSDL will maintain enrollment numbers in the SEC10 year within a         Customer service; Risky Business workshop; Virtual School
Secondary Programs                                                                                                                                                                     X
                                      5% margin of SEC09 enrollment figures.                                            Symposium
Social Sciences/Career Option         Improve students' ability to use evidence in writing and to cite sources.         Rubrics grading workshop                                                                         X                                             X                         X

                                      Increase the number of international students participating in academic
International Programs                                                                                                  Marketing/recruitment plan for international students          X                                 X                                                                                                                                                                                                                                                                                                                                                 X
                                      programs at Kirkwood.
                                      Continue the Financial Literacy Program in all middle schools in Johnson
Workplace Learning Connection         County piloting the program for the rural northern Linn County school                                                                                            X                 X                                             X                                                                                                                                                                X                 X                                  X                                                     X                                                                                                       X                                                                                                                                                       X
                                      districts.
TOTALS                                                                                                                                                                                 6               6            15                         1                       7                         5                                  4                                1                       4                         3                7                 8                 6                1                      2                              1                       1                       3                      0                                3                         0                1                     1                        0                     1                 0                     1




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 9/21/09:js
                                                                                                                                              2009-2010 Department Improvement Plan Summary
                                                                                                                                                          Non-Instruction Branch




                                                                                                                                                                                                                                                                                                                               1.3 Program/Curriculum Excellence




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3.2 Seamless Education Programs




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       4.2 Employee Recruit/Retention

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.3 Leadership and Teamwork
                                                                                                                                                                                                                                                                                             1.2 Instructional Effectiveness




                                                                                                                                                                                                                                                                                                                                                                                           1.5 Technology Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.6 Communication Tools
                                                                                                                                                                                                                                             AS Process Improvement




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.7 Alumni Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           5.2 College Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3.4 International Educ
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3.3 Employer Training
                                                                                                                                                                                                                                                                                                                                                                   1.4 Scholarly Inquiry
                                                                                                                                                                                                                                                                      1.1 Learning Results
                Department                                                2009-10 Stated Goal                                                 Professional Development




                                                                                                                                                                                                                        AS Learner Success




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   4.1 Employee Lrng




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.5 Inst Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             3.1 Partnerships
                                                                                                                                                                                                                                                                                                                                                                                                                                         2.2 Engagement
                                                                                                                                                                                                        AS Engagement




                                                                                                                                                                                                                                                                                                                                                                                                                        2.1 Advisement




                                                                                                                                                                                                                                                                                                                                                                                                                                                          2.3 Satisfaction
                                                                                                                                                                                        AS Enrollment




                                                                                                                                                                                                                                                                                                                                                                                                                                                                             2.4 Retention




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.4 Diversity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             5.1 Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5.3 Grants
Administrative Services

                                             Develop/enhance mindset/culture of AS employees to one that is focused on
                                             supporting the College action statement, delivering outstanding customer
Administrative Services                                                                                                                                                                                                                           X
                                             service, and working with a positive, can-do attitude that is looking for new
                                             and better ways of performing our work.
Administrative Services                      Develop and implement AS leadership and succession plan model.                                                                                                                                       X
                                             Improve visibility and communications of the AS department through new
Administrative Services                      consolidated website, quarterly AS newsletters and quarterly AS lunch and                                                                                                                            X
                                             learns.
                                             Conduct comprehensive annual survey for each department focusing
Administrative Services                                                                                                                                                                                                                           X
                                             primarily on customer service and services offered by 6/30/10.
Administrative Services                      Identify AS process efficiencies equal to at least 2 FTE by 12/31/09.                                                                                                                                X
                                             Review and document accounting service processes by 6/30/10. Includes
Accounting Services                          accounts receivable, accounts payable, purchasing, general ledger, and bank                                                                                                                          X
                                             reconciliations.
                                             Review various food services on campus and develop potential alternatives
Auxiliary Services                                                                                                                                                                                                                                X
                                             for future consideration by 12/31/09.
                                             Develop strategy and detailed plan of how the Bookstore could become the
Auxiliary Services                                                                                                                                                                                                                                X
                                             central inventory stores for all office supplies.
                                             Implement revised financial reporting process and train end users on use of
Financial Management                                                                                                                                                                                                                              X                                                                                                                                              X
                                             FRx reporting tool by 12/31/09.
                                             Conduct a Complete Tree Inventory of every tree on the Kirkwood CR              Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             campus.                                                                         software, staff meetings, etc.
                                                                                                                             Various professional training for trees, EMCS, custodial
Facilities                                   Increase Custodial effectiveness by using cleaning inspection software.                                                                                                        X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                                                                                                             software, staff meetings, etc.
                                             Set up Energy Management and Control Software to send cell phone alarms         Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             on all level 1 system failures.                                                 software, staff meetings, etc.
                                             Develop Comprehensive Pandemic Flu Plan and integrate into the campus           Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             emergency response plan.                                                        software, staff meetings, etc.
                                             Move sustainability efforts forward by applying for grants and funding in       Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             areas including wind turbines, recycling, personnel, and other opportunities.   software, staff meetings, etc.

                                             Implement a new contract monitoring tool for FY10 that is more program
Heritage Area Agency on Aging                specific and addresses the critical heritage contract and assurances                                                                                                                                 X
                                             components.
                                             In addition to AS goals listed above, implement agreed upon Strategic Human
Human Resources                                                                                                                                                                                                                                   X
                                             Resource Plan components by 6/30/10.
Continuing Education and Training Services

Cont. Ed./Kirkwood Trng. Svcs.               Implement second year of three year strategic plan.                                                                                           X               X                X                     X

Cont. Ed./Kirkwood Trng. Svcs.               Begin ETC integration into CE&TS division.                                                                                                    X               X                X                     X

Skills to Employment                         coming in August

Skills to Employment                         coming in August

Skills to Employment                         coming in August
Enrollment Team
Admissions/Student Life/Housing/Campus
                                             Increase out-of-state tuition credit growth.                                    Orient Illinois recruiter.                                    X                                                                                                                                                                                                     X                         X                                                                    X                                                                                                      X                                                                                                  X                                                                    X
Health
Athletics                                    coming in August

                                             Develop a comprehensive plan that develops personalized, engaging learning
Benton County Center                         experiences for students enrolled in Kirkwood classes in Benton County with How to identify skills gap.                                                       X                X                     X
                                             a special focus on outreach to high school students earning college credit.

                                             Increase adult student, nontraditional student enrollment at the centers by
Iowa County-Belle Plaine Centers                                                                                             Marketing outreach for adult audience.                        X
                                             5%.
                                             Increase enrollment by recruiting unemployed or underemployed citizens as
Washington Center                            well as past students with 53 credits or more find degree path or to finish                                                                   X
                                             intended degree.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     8/14/09:js
                                                                                                                                        2009-2010 Department Improvement Plan Summary
                                                                                                                                                    Non-Instruction Branch




                                                                                                                                                                                                                                                                                                                         1.3 Program/Curriculum Excellence




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3.2 Seamless Education Programs




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 4.2 Employee Recruit/Retention

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.3 Leadership and Teamwork
                                                                                                                                                                                                                                                                                       1.2 Instructional Effectiveness




                                                                                                                                                                                                                                                                                                                                                                                     1.5 Technology Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.6 Communication Tools
                                                                                                                                                                                                                                       AS Process Improvement




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.7 Alumni Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     5.2 College Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3.4 International Educ
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3.3 Employer Training
                                                                                                                                                                                                                                                                                                                                                             1.4 Scholarly Inquiry
                                                                                                                                                                                                                                                                1.1 Learning Results
                 Department                                           2009-10 Stated Goal                                               Professional Development




                                                                                                                                                                                                                  AS Learner Success




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             4.1 Employee Lrng




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.5 Inst Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       3.1 Partnerships
                                                                                                                                                                                                                                                                                                                                                                                                                                   2.2 Engagement
                                                                                                                                                                                                  AS Engagement




                                                                                                                                                                                                                                                                                                                                                                                                                  2.1 Advisement




                                                                                                                                                                                                                                                                                                                                                                                                                                                    2.3 Satisfaction
                                                                                                                                                                                  AS Enrollment




                                                                                                                                                                                                                                                                                                                                                                                                                                                                       2.4 Retention




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.4 Diversity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5.1 Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5.3 Grants
Administrative Services                   Improve Web presence for One Stop to provide answers for 80% of students,
Enrollment Services/Financial Aid         so that we can work face to face with students who have unique            Develop scripts for One Stop questions.                          X                                X                     X
                                          circumstances.
                                          Implement new Career Academy programs as well as several "companion"
Jones Regional Education Center (JREC)                                                                                                                                               X               X                X                                                                       X                                  X                                                                                                    X                                                   X                      X
                                          courses made available to high school students attending the new center.

                                          Expand Web-based communications tracking to include employee
Marketing Services                                                                                                       Employee cross training                                                                                            X                                                                                                                                                                                                                                                                                                                                                                                                                                                                            X
                                          communications (Tempo) and press release requests.
                                          Offer a minimum of two Blood Screening Results follow-up sessions for staff
Recreation Center                         and a minimum of two educational seminars on topics related to improving       Blood screening sessions                                                                                                                                                                                                                                                                                                                                                                                                                                                X
                                          blood screening profiles by 5/15/10.
                                          Develop and implement an early academic warning system to identify and
Student Development/Advising & Transfer
                                          intervene with students who are demonstrating "at risk" behaviors during       The development of flow charts, links and procedures.       X               X                X                                                                                                                                                                                              X                                  X                 X
Center
                                          the first 8 weeks of the semester.
Foundation/Resource Development

                                                                                                                         Technology training/professional development, survey
Foundation/Resource Development           Improve Foundation communication through thoughtful use of the Portal.                                                                                                                            X                                                 X                                                                                                                                                                                                                                                                                                                                                                                                                                                    X
                                                                                                                         techniques.

                                          Publicly launch second program channel. In addition to the over-the-air HD
KCCK-FM                                   Radio transmission, The Iowa Channel will also be available as a webcast and
                                          iPhone app.
Institutional Effectiveness
                                                                                                                         How to implement the new system for competitive grants
                                          Establish and implement performance standards for grants pursuit and
Grant Services                                                                                                           (educate customers on policy, introduce tools, outline                                                             X                                                                                                                                                                                                                                                                                                                                                                                                           X                                                                                          X                                                              X
                                          management.
                                                                                                                         expectations)
                                          Increase client engagement, satisfaction and success related to data
                                          informed decision making, general and classroom action research, teaching
KCELT                                                                                                                                                                                X               X                X                     X                        X                                                           X                                                         X                                          X                                                                                                                                                          X                                                                                                  X
                                          and learning investigations, process education topics and projects and
                                          technology training.
                                          Increase client engagement, satisfaction and success related to data/report
Institutional Effectiveness                                                                                                                                                          X               X                X                     X                        X                        X                                                                                                                                                                                                                                                                                                  X                                                                                                  X
                                          use and data informed decision making.
Technology Services

Technology Services

TOTALS                                                                                                                                                                            10                 7            13                   25                            2                        3                                  2                                0                        8                         2                2                 1                 1               2                      1                               0                       0                       4                      0                               6                          0                3                    6                         2                     1                0                       6




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               8/14/09:js
                                                                    2008-2009 Summary of Accomplishments and Challenges
                                                                                   Instruction Branch

                       Department                         2008-09 Stated Goal                                           Major Accomplishments                                              Major Challenges
Instruction
                                      Implement a program improvement and review process               Assured faculty reviewed Program Outcomes, Course             WIDS - How in depth does the college want to get involved
                                      that results in increased success rates for students.            competencies and Learning Objectives. Determined lead         in the WIDS system? Presently not using system to full
                                                                                                       instructors for courses. Continues to keep lead instructor    potential. WIDS lends itself to more project based
                                                                                                       updated. Reduced review summary report down to 1 page         assessment versus instructor led instruction. Will take a
Agricultural Science                                                                                   document in a user friendly digest format. Faculty has        financial investment for faculty use. Making sure any new
                                                                                                       found this process to be user friendly.                       courses get implemented into the WIDS system. Too early
                                                                                                                                                                     in the enhanced review process to assess impact on
                                                                                                                                                                     student performance.

                                      Improve learner success through increased awareness of           The Encounters in Humanities faculty all incorporated         The selection of this goal felt a bit rushed and, therefore,
                                      interdisciplinary connections via attendance at and              required outside class attendance at a fine or performing     there was not complete faculty buy-in. We did not
                                      reflection upon collaborative events within the department       arts event into the objectives/expectations for their         develop a rubric or other tool to effectively measure the
                                      during the 2008-09 academic year.                                course. This assignment generally included a written          impact of the activities involved.
                                                                                                       reflection on the performance and in-class discussion or
                                                                                                       activity to assess the impact of the "encounter" on the
                                                                                                       student. Faculty were able to take advantage of a number
Arts & Humanities
                                                                                                       of guest artists brought to campus and help students make
                                                                                                       the connection between the discipline of the artist and the
                                                                                                       discipline of the course. The Arts and Humanities
                                                                                                       Department offered fine and performing arts events to the
                                                                                                       campus community which focused on collaboration.



                                      Increase student success rates and achievement of                Thirteen sections of Intro to Computers (186 students)  Areas of the exam that students scored lower on which are
                                      learning outcomes for Introduction to Computers (CSC-            were tested and every class had a cumulative average    of concern are Microsoft Excel, hardware and internet
                                      110), focusing on consistency of instruction for all sections.   score above 70%. Areas of the exam that students scored communications.
                                       Use Microsoft SAMS testing to measure learning and              very high included Microsoft Word, PowerPoint, computer
                                      assess the computer skills that Business & IT students           crime and computer security.
                                      acquire in our Intro to Computers course. The majority of
Business and Information Technology
                                      programs in the department require this class and it
                                      provides fundamental computer skills for all IT and office
                                      majors. This course is typically taught by a wide variety of
                                      teachers who have different backgrounds and
                                      individualized teaching styles.

                                      Increase the opportunities for students to utilize the center
Child Care Center                     for observation, service learning and field experience.

                                      Expand KTS offerings and decrease operational costs              Offered Accelerated Entrepreneurial Certificate classes       Getting the right "fit" for hybrid classes is important.
                                      through innovative scheduling involving hybrid course            during the Spring 09 semester. Scheduled paired hybrid
Distance Learning                     delivery format.                                                 classes to reduce seat time and increase offerings
                                                                                                       available. Wednesday evening new format.

                                      Track student attendance and engagement through a pilot Three discussions helped to align the use of vocabulary                Data that allowed the variables to be sorted in ways that
English                               study.                                                  and a department-wide attendance policy.                               allowed for refined analysis was not easily available.




                                                                                                                                                                                                                                9/19/09:js
                                                                2008-2009 Summary of Accomplishments and Challenges
                                                                               Instruction Branch

                      Department                      2008-09 Stated Goal                                         Major Accomplishments                                            Major Challenges
Instruction                        Improve the pre-program admission communication and            SMART goal remains in progress and will continue next        Limited time to study and implement a new initiative.
                                   process to assist students in selecting the career that is the year. Focus remains on improved information sharing          Health Science is very lean in terms of human resources.
                                   best fit for them.                                             related to career, program and admission, registration and   While we continue to put forth extra efforts and improve
                                                                                                  compliance processes. Project with use of Camtasia           processes, there are very limited human resources to take
Health Science
                                                                                                  software to assist in student understanding of Kirkwood      on a new initiative. Focus within programs remains on
                                                                                                  processes. individual programs studying data related to      student, accreditation and workforce needs at hand.
                                                                                                  admission criteria and success.

                                   Improve the communication process between the clinical
                                   sites and Kirkwood as well as communication within the
Health Science                     Health Science department by the fall of 2008 as evidence
                                   by ongoing data collection.

                                   Define benchmarks of program success.                        Faculty met in August 2008 to determine the program            Developing a common language each faculty member
                                                                                                outcomes in a departmental retreat. This is an integral        could understand in order to complete their portion of the
                                                                                                part of the phase one development for the five phase           task. Developing acceptance of a new method for doing
                                                                                                process. The outcomes that were developed by the faculty       program assessment. Scheduling each of the Advisory
                                                                                                were placed into a departmental matrix showing the level       Board meetings for their input and acceptance. Getting
Industrial Technologies
                                                                                                of completeness towards our goal. The outcomes were            the Advisory Board to understand the difference between
                                                                                                presented to each Advisory Board for their input and           program outcomes and learning objectives. We needed to
                                                                                                acceptance. The input and comments will be placed in the       establish that difference and once established we were
                                                                                                WIDS system.                                                   able to make good progress.

                                   Create an Across the Curriculum Student Success Strategy     Using our face-to-face Success Seminars as a guideline, we Determining the level of video quality versus seminar focus
                                   using our current Student Success seminars as a model.       selected 10 possible seminars to develop online. Faculty    that would be acceptable for our project. Production
                                                                                                are now in the process of producing the seminars with the facilities are located in Cedar Rapids.
                                                                                                intent of having at least five of them ready for the fall
                                                                                                term. Continue to offer the Health and Wellness seminars
                                                                                                on a face-to-face basis. Initiated late start classes which
                                                                                                include a seminar on career exploration designed to help
                                                                                                students focus on a career path. Developed a process for
Iowa City Campus                                                                                tracking and assessing student learning using the online
                                                                                                seminars through the use of Perception testing.
                                                                                                Developed process maps for our orientation/registration
                                                                                                process and our student advising process. Compared the
                                                                                                success of students who were involved in our face-to-face
                                                                                                Success Seminars to students who did not participate.




                                   By 2010, Learning Services will increase student
                                   engagement and learning and student success as
Learning Services
                                   compared to the baseline data measured in the Learning
                                   Services Outcome Data 2002-2007.
                                   Improve student performance and outcomes through             1,913 eCompass tests administered in 15 high schools.          Having adequate resources (human and time) to provide
Learning Services                  customized eCompass on-site assessment and college           eCompass presence in 23 high schools: 15 active sites and      service to high schools.
                                   readiness programs.                                          8 sites in development stage.




                                                                                                                                                                                                                      9/19/09:js
                                                                2008-2009 Summary of Accomplishments and Challenges
                                                                               Instruction Branch

                     Department                       2008-09 Stated Goal                                     Major Accomplishments                                            Major Challenges
Instruction                       Increase student information literacy skills and use of    Faculty workshops were offered. We developed an              Marketing of the workshops will be necessary to increase
                                  library resources through twelve (12) college-wide         Information Literacy Assessment. We refined our              attendance. Follow-up with faculty will be helpful in
Library
                                  professional development sessions.                         instructional approach to teaching information literacy to   improving future workshops and better understanding
                                                                                             faculty.                                                     faculty needs.
                                  Continuously improve and enhance resources and services We have made significant modifications to our Web               The lack of a single authentication system to access our
                                  to students and staff outside of the Library through       presence. We started a new virtual reference service. We     databases from off-campus is a major challenge. The
                                  analysis and reorganization of the library website, with a added new subscription databases.                            libraries lack of visibility on the Kirkwood homepage and
Library
                                  focus on providing easy access to existing and future                                                                   the Portal is a significant impediment to access. The three
                                  electronic resources.                                                                                                   library Web sites are redundant and confusing.

                                  Deliver college credit programs and courses that meet the   Offered Linked Courses as a Learning Community Pilot and    Matching student skills and abilities with courses offered in
                                  needs of the student population at the respective Center.   offered other late start classes in Marino. Offered a       College Prep. Matching student demand for courses with
Marion Center & Resource Center                                                               second semester of College Prep classes at the Resource     course offerings.
                                                                                              Center. Developed the Executive Management Diploma
                                                                                              for Advance students.
                                  Increase the number of science, technology, engineering,    Biotechnology Program Development; Project Lead the         The goal was ambitious and we did not meet the goal of a
                                  and mathematics (STEM) majors assigned to the               Way Concurrent Credit Implementation; Exercise Science      ten percent increase. We did increase from 2,027 STEM
                                  Math/Science Department by 10%.                             Program Development; Scholarship Support and the NSF        Majors in 2008-09 to 2,050 in 2009-10.
                                                                                              Technology Seminar; High School Career Pathway Advising
                                                                                              Instruments; STEM Programs o study; Improved Learning
Math/Science
                                                                                              Environments and Professional STEM Tutoring; Summer
                                                                                              Professional Development Workshops; STEM Surveys;
                                                                                              Improved Learning Technology; New STEM Marketing
                                                                                              Initiatives

                                  Improve off campus student recruitment and retention by     Marketing planning categorized communication efforts        Consistency across centers challenging because of
                                  implementing a consistent off campus communication plan     into center shared marketing and center unique marketing    differences in centers and communities and philosophy of
                                  for credit students at the Kirkwood Off Campus Centers by   efforts. Continuous improvement of the high school          centers' staff. Concentrating on specific shared
                                  7/1/09.                                                     academy registration/communication process and the          communication efforts more targeted and cost effective.
                                                                                              PSEO book return/communication process that we leaned.      The challenge of dealing with the complexity of the
                                                                                              Fourth classroom new offerings were investigated, added     communication dynamics between Kirkwood and the
                                                                                              to Fall 09 and Spring 10 schedules and shared               schools is unrelenting. Survival is only possible by
Off Campus Centers
                                                                                              communication/marketing efforts were created with           celebrating the 80% commonality and recharging to step
                                                                                              department of the added programs.                           through the other 20%. Misunderstanding of the
                                                                                                                                                          programming goal of the fourth classroom. Directors
                                                                                                                                                          originally planned that it would be additional programming
                                                                                                                                                          that would cost out, but not necessarily replace ICN fees
                                                                                                                                                          and ICN usage.




                                                                                                                                                                                                                    9/19/09:js
                                                                2008-2009 Summary of Accomplishments and Challenges
                                                                               Instruction Branch

                      Department                      2008-09 Stated Goal                                          Major Accomplishments                                                Major Challenges
Instruction                        By 6/1/09, a student satisfaction survey will be               Developed student engagement and faculty support                We could not use the college adopted CCSSE survey
                                   implemented with all Career Edge Academy program               assessment instruments in March 2009. Implemented the           instrument because it was not designed for use by
                                   students to determine their level of satisfaction, determine   survey instruments to Career Edge students and faculty          students currently in high school. The student engagement
                                   program strengths, and identify needed program                 using the web-based Zoomerang from mid-April through            and faculty support surveys were implemented in Spring
                                   improvements. This data, along with program completion,        Mid-May. 562 students completed the engagement                  2009, so they did not include Fall 2008 students or
                                   pass rate, and success rate data will be used to develop a     survey and 46 Career Edge Academy faculty completed the         teachers. Some spring semester students did not
                                   program improvement plan for the 2009-10 school year in        faculty support survey. Raw data will be analyzed over the      complete the survey instrument because they were sent
                                   each academy.                                                  summer for each Career Edge Academy. Results from both          out too late from the department.
Secondary Programs
                                                                                                  the student engagement and the faculty support surveys
                                                                                                  will be integrated into a program improvement plan for
                                                                                                  each academy and into professional development activities
                                                                                                  for faculty. Spring 2008 Career Edge Academy Program:
                                                                                                  retention rate (97.9%), pass rate (94.8%), success rate
                                                                                                  (90.5%).



                                   By 9/15/09, the student conversion rate of Career Edge         Defined conversion rate as "the number of Career Edge    Selecting the term "conversion rate" and developing a
                                   program students at Kirkwood will be 40%.                      Academy students that earned college credit from         consistent definition.
                                                                                                  Kirkwood while in high school and have continued
                                                                                                  enrollment at Kirkwood upon graduation from high
                                                                                                  school." Identified the Career Edge Conversion rate for
Secondary Programs
                                                                                                  2005-06 (43.18%), 2006-07 (38.2%), and 2007-08 (20.22%).
                                                                                                   Because Career Edge Academy programs are targeted at
                                                                                                  high school juniors and seniors, it takes 3 years to
                                                                                                  accurately determine this conversion rate.

                                   Improve students' ability to use evidence in writing and to    Participation and results were reported by 100% of fulltime     We did not meet our ambitious benchmark of over 50% of
                                   cite sources.                                                  in the Cedar Rapids Department, 75% of FT in Iowa City,         part time faculty in use of rubrics to grade a writing
                                                                                                  and 100% of FT in Distance Learning in use of rubrics to        assignment: under 20% responded. We had trouble even
                                                                                                  grade a writing assignment. A higher percentage of graded       finding out who all are teaching our courses in all settings,
                                                                                                  papers will be categorized as exemplary, good or                all formats, each term, and those we identified and
                                                                                                  acceptable than benchmarked in the fall 2008 term using         included in our communications mostly did not respond to
Social Sciences/Career Option
                                                                                                  designated rubrics. Faculty discussed the fall results at the   our requests for participation. Clearer explanations and
                                                                                                  Department retreat in February 2009 and shared their            communications will be defined. The FT faculty were
                                                                                                  reflections with each other on how to improve teaching          sometimes confused about how and were to report
                                                                                                  these skills; they will do so again in an open forum            results, so we will review and revamp the reporting
                                                                                                  currently scheduled for 8/21/09.                                process for the August meeting.

                                   Increase satisfaction level with advisement for wait           Positive student evaluations of the sessions. Fewer             Need to serve more students. Coordination with Health
Student Development                list/prerequisite Health Science credit students.              prospective Health students coming to Academic Advising         Department.
                                                                                                  and Transfer.
                                   Offer Early Orientation/Registration sessions to new           Establish an early, strong relationship with new students.
                                   accepted freshmen students earlier than during previous        Improve our connection with parents. Positive students          It is a very busy time of year to add to staff responsibilities.
Student Development                years. In addition, we offer all parents an orientation        evaluations of their sessions.                                  It can be difficulty for families to come to campus during
                                   session while their children are registering.                                                                                  this time of year.




                                                                                                                                                                                                                               9/19/09:js
                                                                      2008-2009 Summary of Accomplishments and Challenges
                                                                                     Instruction Branch

                     Department                             2008-09 Stated Goal                                      Major Accomplishments                                          Major Challenges
Instruction                              Increase the number of sponsored international students   Continued participation in CCI program which brings in an   Our challenge is to continue our high level of services to
                                         participating in academic programs at Kirkwood.           additional 16-20 students each year. Continued              sponsored students with the growth that has occurred.
                                                                                                   programming for Summer Pre-Academic Program which
                                                                                                   hosts approx 25 students during the summer. Awarded
International Programs
                                                                                                   SEED Grant which will bring in additional 18 sponsored
                                                                                                   students this Fall. Awarded FIPSE-Brazil Grant which will
                                                                                                   bring in additional 8 sponsored students over the next 4
                                                                                                   years.
                                         Implement new dual credit programs and individual classes Implemented the new Engineering/Project Lead the Way         Providing professional development and on-going support
                                         for high schools students will be implemented in Jones    Career Academy program. Implemented "Arts & Sciences"        for new adjunct instructors. Coordination and
Jones Regional Education Center (JREC)   County to build capacity for the opening of the Jones     Academy pilot. Developed and implemented Teacher             communication with necessary departments. Managing
                                         Regional Education Center in August, 2009.                Sharing Agreement.                                           workflow within department to cover additional tasks
                                                                                                                                                                related to stated goal.
                                         Pilot a Financial Literacy program in five Johnson County   1) The connections among career choice, education and      1) The venue (Iowa Children's Museum) was too small and
                                         middle schools in Johnson County culminating in a           income. 2) The children "learned the lessons" we hoped     some of the required "stations" created bottlenecks. 2)
                                         Financial Education Fair to be held in March 2009.          they would learn in regard to the importance of saving as Timing of the arrival of the schools according to a
                                                                                                     related to spending. 3) The teachers and community         predetermined schedule was critical. One school's
                                                                                                     volunteers expressed positive feedback for the experience transportation department missed the pick-up to bring the
                                                                                                     and value to the children. 4) Meeting the request and need children to the Museum and that created its own set of
Workplace Learning Connection                                                                        of an employer partner (University of Iowa Community       related problems! 3) Expanding the program (doubling by
                                                                                                     Credit Union) to develop a program on financial literacy   request) in Johnson Copunty and developing a duplicate
                                                                                                     targeting middle school children! The UICCC staff provided program in Linn County for FY10...a good challenge to
                                                                                                     willing planning partners, financial sponsors, and         have!
                                                                                                     volunteers...and are wanting to do it again!




                                                                                                                                                                                                                            9/19/09:js
                                                                            2008-2009 Summary of Accomplishments and Challenges
                                                                                         Non-Instruction Branch

                       Department                                    2008-09 Stated Goal                                         Major Accomplishments                                             Major Challenges
Administrative Services
                                                 Transition to new organizational structure.
Administrative Services
                                                 Effectively and efficiently transition by 6/30/09 to new       Responsibilities were shifted between various directors       Communication of changes college wide and how they
                                                 organization structure and responsibilities identified on      according to the plan outlined. Financial reporting,          would impact constituents. Getting staff of the various
                                                 attached organization chart approved by President              budgeting and grant accounting structure were put into        administrative services groups to understand the process
Administrative Services (Group Goal)
                                                 7/25/08.                                                       place. Grant accounting manager, the first of new positions   of change.
                                                                                                                was filled, funded by grant admin dollars.

                                                 Implement improved communications process within            The administrative services team had several training            Educating individuals on the various parties that should or
                                                 Administrative Services that requires 24 response for voice sessions on effective communications regarding voice mail        should not be included in communications. Not to
                                                 and email communications by 11/30/08.                       and email. A PowerPoint presentation was distributed to          withhold information, rather not to burden individuals
Administrative Services (Group Goal)
                                                                                                             all participants to serve as reminder of proper                  with needless noise. How to communicate when no
                                                                                                             communication methods and efficiencies.                          response is required, yet information needs to be shared.

                                                 Implement comprehensive annual survey for each                 Each department developed and conducted a survey              Getting the directors of each group to view the survey as
Administrative Services (Group Goal)             department focusing primarily on customer service and          during the year.                                              an organizational growth tool, rather than a personal
                                                 services offered by 6/30/09.                                                                                                 evaluation tool.
                                                 Review and document accounting service processes by     This goal was not achieved due to announced retirement               Getting all staff to understand the purpose and need of
Administrative Services (Accounting Services)    6/30/09.                                                of accounting services director in 11/2008, effective                reviewing and documenting our processes.
                                                                                                         6/30/09.
                                                 Perform job analysis of each staff person and reassign  This goal was not achieved due to announced retirement               Getting all staff to understand the purpose and need of
Administrative Services (Accounting Services)    duties as needed and directed by VP-CFO/COO by 6/30/09. of accounting services director in 11/2008, effective                reviewing and documenting our processes.
                                                                                                         6/30/09.
                                                 Implement, no less than, a quarterly closing process by This goal was not achieved due to announced retirement       Getting the staff to understand the importance of utilizing
                                                 6/30/09.                                                of accounting services director in 11/2008, effective        full accrual accounting and the value of timely financial
Administrative Services (Accounting Services)
                                                                                                         6/30/09.                                                     information that is prepared on a consistent basis from
                                                                                                                                                                      month to month under GAAP.
                                                 Implement P-Card usage and identify list of "expenditures" The P-Card was implemented in July 2008, campus wide.     Conversion from a pre-approval model to an approval after
                                                 that need to be moved to P-Card by 12/31/08.               During the 12 months ending 6/30/09, over $10.6 million the fact model that relied on process and controls in place
                                                                                                            was spent on the P-Card that was previously spent through to ensure appropriate expenditures.
Administrative Services (Accounting Services)                                                               the PO and check process. KCC realized a rebate from the
                                                                                                            card provider of over $127k for this 12 month period. Our
                                                                                                            first goal was a rebate of $120k.

                                                 Increase level of staff training so that each person attends   This goal was not achieved during the year due to the         N/A
Administrative Services (Accounting Services)    at least one, but not more than three, job related training    economic crisis and budget reductions.
                                                 initiatives.
                                                 Implement, no less than, a quarterly closing process by        This goal was not achieved due to announced retirement        Completion of this goal is highly dependent on the
                                                 6/30/09.                                                       of accounting services director in 11/2008, effective         successful completion of job duty classification and review.
Administrative Services (Financial Management)                                                                  6/30/09. Monthly financial statements were developed           Without the completion of process reviews noted earlier,
                                                                                                                and prepared on a cash basis under current closing process.   this goal will be difficult to achieve.




                                                                                                                                                                                                                                    8/14/09:js
                                                                           2008-2009 Summary of Accomplishments and Challenges
                                                                                        Non-Instruction Branch

                       Department                                   2008-09 Stated Goal                                          Major Accomplishments                                              Major Challenges
Administrative Services                          Implement revised financial reporting process and train       The composition and structure of the major financial           The ultimate usefulness of the FRx reporting tool will not
                                                 end users on use of FRx reporting tool by 12/31/08.           reports were reviewed with the College's external auditors     be recognized until the accounting close process is
                                                                                                               for accuracy and completeness. Based on these reviews          reviewed and modified to monthly GAAP conforming
Administrative Services (Financial Management)                                                                 numerous reports have been produced within FRx that can        closes are made. The implementation of the product was
                                                                                                               be ran any time that mirror our annual audit reports. Four     slowed due to IT related issues that took time to overcome.
                                                                                                               "expert" users have been trained using the FRx tool.

                                                 Actively participate on Hotel Project team to ensure needs    The Financial Mgmt director has become a key member of         Understanding the needs of the Hotel have been difficult
                                                 of the College and Administrative Services are being          several Hotel planning committees. The operational needs       as they are not the same as what the College normally
                                                 identified and appropriate addressed.                         o fthe Hotel are being defined and a plan of action is being   requires. Balancing the "operational" aspects/needs of the
Administrative Services (Financial Management)
                                                                                                               developed to meet the needs of the Hotel. A detailed           Hotel and the "educational" requirements.
                                                                                                               operating plan and staffing timeline has been developed.

                                                 Lead College-wide Policy/Process identification and           The policy project team reviewed and chose a software to       Identifying all the various policies that are currently in
                                                 documentation project.                                        manage our policy process and distribution management.         place around campus and who owns/should own them.
                                                                                                               The first policy of how to set a policy was developed and
Administrative Services (Financial Management)
                                                                                                               presented for cabinet consideration to ensure long term
                                                                                                               guidance and direction is maintained.

                                                 Lead the development of the College-wide Strategic            The 5.0 Resource Committee redefined its role during the       The IB has not provided a planning projection of programs
                                                 Resource Plan framework and conceptual design.                year to more clearly focus on fewer primary objectives         that will be added or deleted over the next 1-10 years.
                                                                                                               related to SRP. The 5.0 committee has communicated to          Educating individuals what the SRP is and why it is
Administrative Services (Financial Management)
                                                                                                               Cabinet that it is at a major turning point of going forward   important to develop one.
                                                                                                               or stopping the efforts of the group so as not to waste
                                                                                                               time.
                                                 Continue implementation of revised budgeting process          The balance of the non-instruction branch departments          Implementation and understanding within the Instruction
                                                 that began in FY08.                                           and one additional instruction branch implemented the          Branch continues to be at a slow pace. Unbudgeted
                                                                                                               new budgeting method for FY10. The Financial Mgmt              surprises continue to rise that should have been addressed
Administrative Services (Financial Management)                                                                 director gained credibility with the masses related to the     by the departments during their planning process. This
                                                                                                               budgeting process.                                             appears to be a symptom of the lack of a long term
                                                                                                                                                                              strategic resource plan.

                                                 Develop unit customer survey(s) -- Cedar Rapids
                                                 Bookstore, Iowa City Bookstore, C-Store, Food
Auxiliary Services
                                                 Services/Catering, Central Receiving/Mail and
                                                 Purchasing/Stores.
                                                 Develop Purchasing department plan for centralization of      A high level plan was developed related to college-wide        Currently, the purchasing manager works primarily on
                                                 College-wide purchasing by 3/31/09.                           purchasing. The plan identified the resources required to      furniture acquisitions and carpeting related to the
                                                                                                               centralize the purchasing function within one group. The       construction projects. Getting the limited resources
Auxiliary Services
                                                                                                               plan identified the need to move the purchasing function       refocused for the broader college needs is proving to be a
                                                                                                               from the Auxiliary Services group to the Accounting            challenge.
                                                                                                               Services group.
                                                 Review various food services on campus and develop            This goal was not completed.                                   Getting staff to complete food services review task even
Auxiliary Services                               potential alternatives for future consideration by 6/30/09.                                                                  though it may impact one or more of their current
                                                                                                                                                                              positions.




                                                                                                                                                                                                                                     8/14/09:js
                                                                        2008-2009 Summary of Accomplishments and Challenges
                                                                                     Non-Instruction Branch

                       Department                                2008-09 Stated Goal                                         Major Accomplishments                                               Major Challenges
Administrative Services                      Develop strategy for Bookstore operations should a      A study was completed by Auxiliary Services director and a None
                                             competitor open an off-campus store nearby by 12/31/08. determination was made that the likelihood of someone
                                                                                                     setting up an off-campus bookstore is remote due to the
                                                                                                     economics involved and lack of sundry sales requires.
Auxiliary Services
                                                                                                     However, should a competitor open, the analysis did lay
                                                                                                     out how we would defend our position through customer
                                                                                                     service and pricing.

                                             Increase level of staff training so that each person attends   This goal was not achieved during the year due to the          N/A
Auxiliary Services                           at least one, but not more than three, job related training    economic crisis and budget reductions.
                                             initiatives.
                                             Refine energy management program to reduce energy
                                             costs by 3% over the upcoming year.                            We currently use 2006 as our base line year where we paid
                                                                                                            $1.48 per square foot for energy for all Kirkwood main
Facilities                                                                                                  campus facilities. In 2007, 2008, and 2009 we used $1.48,
                                                                                                            $1.35, and $1.24 per square foot. This resulted in the
                                                                                                            equivalent savings over these three years of $0, $134,082,
                                                                                                            and $265,883 dollars respectively.
                                             Refine and further develop emergency management plans
Facilities
                                             during upcoming fiscal year.
Heritage Area Agency on Aging

                                             Design a staff and administrative development plan
Human Resources                              specifically targeted at leadership development and
                                             succession planning.
                                             Develop a college-wide Strategic Human Resource Plan by        High level strategic HR plan was developed by 6/30/09.         Understanding the need and purpose of strategic HR
                                             3/31/09.                                                       Plan identified that the College has very few, if any, long    thinking versus day-to-day operational thinking. The
                                                                                                            term strategic HR processes. Completed changes to the          college does not have the level of resources, human or
                                                                                                            College's 403(b) plan and rolled out to College employees.     financial, to fully implement the strategic HR plan. Not all
Human Resources                                                                                             Complete compensation and grade analysis study with            administrators performed their duties as required to make
                                                                                                            MGT was completed. Identified a bench line for wages and       the compensation and grade analysis study project
                                                                                                            classifications. High lighted the difficulty the College has   successful. Due to current economic crisis, the college is
                                                                                                            for dealing with controversial issues.                         not able to address substantially all of the study.

                                                                                                  Completed during 2009 and rolled out to College
                                             Implement required changes to the College's 403(b) plan.                                                                      None
Human Resources
                                                                                                  employees.
                                             Complete compensation and grade analysis study with  Survey was completed during 2009. Identified a bench line                Not all administrators performed their duties as required
                                             MGT and prepare implementation recommendation to VP- for wages and classifications. Highlighted the difficulty the            to make the project successful. Due to current economic
Human Resources
                                             CFO/COO by 12/31/08.                                 College has for dealing with controversial issues.                       crisis, the College is not able to address substantially all of
                                                                                                                                                                           the study.
                                             Effectively transition adjunct and part-time employee      The committee working on this project broke apart the              Implementing and coordinating a common approach to the
                                             management to HR by 12/31/08.                              project into two different groups--PT and adjunct. The             hiring and management of PT personnel. Currently, there
Human Resources
                                                                                                        decision was made to leave adjunct within the Instruction          is no specifically identified budget for PT positions.
                                                                                                        Branch and move the PT to HR.
                                             Effectively transition payroll and workers compensation to Completed successfully during the year.                            None
Human Resources                              HR and document processes for each by 2/28/09.

Continuing Education and Training Services




                                                                                                                                                                                                                                   8/14/09:js
                                                                          2008-2009 Summary of Accomplishments and Challenges
                                                                                       Non-Instruction Branch

                       Department                                  2008-09 Stated Goal                                          Major Accomplishments                                               Major Challenges
Administrative Services                         Implement year one of a three-year Continuing Education will be available in August                                           will be available in August
Cont. Ed./Kirkwood Trng. Svcs.                  strategic plan specifically aligned to achieve the college's
                                                overall action statement.
                                                Measure improvement in participant's self-sufficiency level
                                                as defined by reduced reliance on public assistance and/or
                                                attainment of a livable wage through an occupation upon
Skills to Employment                            exit from a Kirkwood Community college education
                                                program for the Promise Jobs, GAP Tuition Assistance and
                                                Workforce Investment Act program.

                                                Increase participation in STE workshops and services (Job     Increase in attendance of EN group by non-WIA                   Many participants in the youth program could benefit from
                                                Club, Workplace Essentials, Employment Networking (EN)        participants including PROMISE JOBS. Twenty of the 46           the PROMISE JOBS Workplace Essentials session, but can
                                                and others) by 10% through opening these services up to       (43%) clients tracked attending EN group, attended the          be difficult to get them to commit to a week-long
Skills to Employment
                                                all STE participants by 6/30/09.                              session 3 weeks or more. Trained staff of all programs on       workshop. Did not meet goal of 10% increase within
                                                                                                              how to sign up participants into other STE program              workshops.
                                                                                                              workshops.
                                                Host an event in Iowa City and Cedar Rapids to educate        All participants who attended and complete pre and post         Did not meet staff and participant attendance goals,
                                                staff and participants about what employers look for from     assessment of readiness all reported a positive growth in       although participants who attended reported it was a good
                                                individuals who apply and to know how to better prepare       areas monitored and said they would recommend event to          event. Staff expressed interest in this goal during planning
                                                for a job fair. Staff and participants will also learn more   others. Had 5-6 employers interested in and excited to          session but didn't follow through with attendance. Staff
                                                about different job opportunities. (1-50% of STE staff will   participate. Some have helped with other workshops after        had 5-6 weeks advanced notice of the event yet did not
Skills to Employment
                                                attend both IC and CR events, 2-20 attendees to the IC        this event. Met items 3 and 4 listed in goal. Interest from     attend or had scheduled appointments during the session.
                                                event and 40 to the CR event, 3-utilize survey to measure     participants on holding similar events in future. Staff also    In future, if continue, will give 8+ week notice.
                                                better job fair preparedness and 4 show job fair              report they would like more connections with local
                                                attendance of event participants.)                            employers.

                                                Create and disseminate a weekly STE Department                Conducted survey of staff to identified areas of interest for   Can be difficult to obtain updates from the programs with
                                                newsletter (called STEW (Skills to Employment Weekly)),       staff and areas they would like additional information on.      busy schedules. Learned to send email reminders to staff
                                                created based upon input obtained from STE team, using        Developed outline for newsletter to meet these needs and        requesting updates for the STEM. Submitting a weekly
Skills to Employment                            continuous improvement via staff feedback, and                contacts within each program to gather updates. Sent out        newsletter was time consuming and it was difficult to get
                                                implemented by March 2009. (Staff will receive weekly         weekly STEW and later identified a monthly update was           weekly program updates from other staff. Did implement
                                                email of program updates.)                                    more appropriate, so transitioned to STEM.                      monthly newsletter which seems more appropriate.

Enrollment Team
                                                Increase weekend and evening programming of campus            Increased number of evening (and some weekend)                  Difficulty with establishing immediate momentum of all of
                                                and student housing.                                          activities for students compared to previous year (more         these activities over a one year time frame. Difficulty with
                                                                                                              than doubled the number of events). Increased attendance        providing weekend activities on campus as the college is
                                                                                                              at these activities and more advertising/involvement at         closed. Gaining the support from more apartment complex
                                                                                                              area apartment complexes. More Community Service                managers.
                                                                                                              Opportunities and club/organization activities during
Admissions/Student Life/Housing/Campus Health
                                                                                                              evenings and weekends throughout the year. Better
                                                                                                              communication and teamwork with other departments
                                                                                                              (Athletics/Music & Theatre) who already provide activities
                                                                                                              during evening and weekend hours.




                                                                                                                                                                                                                                    8/14/09:js
                                                                      2008-2009 Summary of Accomplishments and Challenges
                                                                                   Non-Instruction Branch

                       Department                              2008-09 Stated Goal                                        Major Accomplishments                                              Major Challenges
Administrative Services                    Improve advising for pre-pharmacy students (identified
                                           pilot group) by combining EagleView's capabilities with the
Advising & Transfer Center
                                           knowledge of the academic advisors.

                                           Identify academically at-risk student athletes, research
                                           what types of academic needs they have as at risk student
Athletics
                                           athletes and identify ways of meeting those needs.

                                           Streamline service to students with registration, financial   Implemented a new One Stop model of service where           Getting students to understand what the One Stop way of
                                           aid billing and accounts receivable questions.                existing staff from Financial Aid and Enrollment Services   service means. Changing the culture with Kirkwood staff.
                                                                                                         were cross-trained to be able to answer 80-85% of all walk-
                                                                                                         in and phone inquiries. Implemented a new student check-
Enrollment Team/One Stop (Financial Aid)                                                                 in system that allows us to queue students as they check
                                                                                                         into the office. Implemented a new phone system that
                                                                                                         allows more of our staff to be on the phone at one time.



                                           Improved communication plan for credit students with an       Improved online application. Reduced the number of             A Datatel bug has been compounding the issue and we are
                                           emphasis on implementing improved processes for newly         Datatel rules for initial correspondence from 137 down to      waiting for a Datatel solution. Gaining buy in from all the
                                           admitted students.                                            less than five eliminating confusion and inadvertent errors.   necessary departments. Establishing on-going monitoring
Enrollment Team/One Stop (Financial Aid)
                                                                                                         Created new uniform acceptance to the college letter           to ensure no future issues remain after new solution is
                                                                                                         complete with temporary Eagle Card.                            fully implemented.

                                           Improve use of human and financial resources through          First annual tracking reports are complete. These reports      Work-around solutions sought by internal clients who
                                           effective use of Web-based communications job tracking        helped us define a print job intake process that connects      were accustomed to asking for favors instead of using the
                                           system to better meet Enrollment Team KFI goals.              job requests to KFI goals, manages multiple requests for       new process. Buy-in from some staff who did not want to
                                                                                                         the same job, and creates more consistency in                  take time to track jobs.
                                                                                                         communications. New and existing job intake process has
                                                                                                         been documented, approved by our Cabinet member, and
Marketing Services
                                                                                                         will be presented to Cabinet in May. Ongoing Lean process
                                                                                                         mapping clarified coordinator and designer roles, and Lean
                                                                                                         teams have mapped envelope request and public relations
                                                                                                         office job intake processes. Cross training continues in
                                                                                                         distinct functional areas.

                                           Coordinate and/or develop a minimum of one on-campus          Tobacco cessation programs offered to both students and        Collecting reliable follow-up data on effectiveness of
                                           tobacco cessation and one tobacco policy awareness            staff in both fall and spring semesters. Coordination of       programs. Marketing/promotion of programs (coordinate
Recreation Center
                                           program per semester, to be completed by 5/15/09.             programs with Campus Health.                                   with Campus Health).

                                           Increase employee participation in employee blood             Increased participation in blood screenings and in HRA         Price for contracted services increased, so increase
                                           screenings, flu shots, and other wellness programs for        survey completion. Increased in flu shots.                     numbers also led to more spent on programs. Providing
Recreation Services                        2008-09 school year                                                                                                          meaningful follow-up and education to staff/retirees once
                                                                                                                                                                        blood screening results are returned.

Foundation/Resource Development




                                                                                                                                                                                                                             8/14/09:js
                                                              2008-2009 Summary of Accomplishments and Challenges
                                                                           Non-Instruction Branch

                       Department                      2008-09 Stated Goal                                        Major Accomplishments                                             Major Challenges
Administrative Services             Document integrated department work improvement             The Foundation Policies/Procedures manual has been             It has been difficult to prioritize time to complete the
                                    processes and practices by 6/30/09 accompanied by           reorganized, revised, and updated. It is substantially         manual and calendar above. The manual and calendar will
                                    ongoing staff learning opportunities.                       complete. An integrated workflow calendar has been             be constantly changing and are inherently "works in
Foundation/Resource Development
                                                                                                created. All staff have participated in at least two           progress." They must be continually updated.
                                                                                                professional development activities.

                                    Begin formal contact and cultivation process for KCCK       Ellington Circle Membership ($2500+) increased from 8 to       Largest economic downturn in decades made progress on
                                    Major Donors. All donors at the $500 or more giving level   11 donors (27% increase); Blue Note Society Membership         goal very difficult. With this in mind, what was achieved in
                                    will receive a personal contact in FY2009, 25% increase     ($1000+) increased from 25 to 26 donors (4% increase);         this area was exceptional. Call reporting was done orally
                                    their giving. Ten new major donors are cultivated.          Jazz Master Donors ($500+) increased from 41 to 47             during staff meetings. A continuing goal is to do written
KCCK-FM                                                                                         donors (13% increase).                                         call reports that can be attached to the donor's record in
                                                                                                                                                               Raisers Edge. Because of the size of the development staff,
                                                                                                                                                               this will be a difficult goal to achieve.


Institutional Effectiveness                                                                                                                                Institutional Effectiveness
                                                                                                Formulated a new services model; completed several         Assignment to ETC from March to June has delayed
                                                                                                successful external desktop audits of grants; reduced non- progress on a re-designed grants services model; lack of
Grant Services                                                                                  compliance findings.                                       accurate indirect cost rates per each grant does not foster
                                                                                                                                                           precise planning and redesign of services.

                                    Increase its needs-based, research-based, professional      Increased KCELT session participants from 1,171 (FY08) to      Functioning as an operational support for HR committees
                                    learning opportunities focusing on learner/client success   1,861 (FY09); formulated a vision for KCELT 2.0 services.      and clerical role for Instruction Branch
KCELT
                                    by 10% for faculty, staff, and administration.                                                                             misrepresents/distorts the role of the Center.

                                    By 6/30/09, 90% of College administrators (attending all    Conducted four successful data-informed decision making        Lack of a student learning outcome and assessment
                                    training sessions) will be proficient in use of the QIC-    sessions using new functionality of iStrategies; expanded      continues to inhibit progress in the accreditation area of
Institutional Effectiveness         Decide* data-informed decision making process and Phase     report services and alignment to Strategic Action              “Helping Students Learn”
                                    I of iStrategies (on-line analytical tools).                Framework.

Technology Services
                                    Focus on a properly aligned and sustainable resourcing      We achieved all of the goals we listed with differing levels   During research of service organizations it was apparent
                                    model.                                                      of success: Research of 10 comparable service                  that no organization of our size, let alone an educational
                                                                                                organizations will be conducted by 12/14/08. Skills and        institution was doing this kind of planning. There really
                                                                                                their alignment to present responsibilities and future         wasn't a group of organizations that we could benchmark
                                                                                                initiatives will be assessed by 1/28/09. Cross working will    because there were more exceptions than similarities. The
                                                                                                continue to be emphasized with a goal of having 3 deep in      research was done but it didn't yield anything helpful other
                                                                                                every area by 7/1/09. Training and learning new skills         than to know we need to think through how we want to
Technology Services
                                                                                                needed to support the new technologies we are putting in       develop our resourcing model ourselves. Not having a
                                                                                                place will continue to be emphasized and aligned properly      college wide, HR led, set of aligned skills with present
                                                                                                by 10/15/08. With retirements, imminent succession             responsibilities and future initiatives or a standard method
                                                                                                planning needs to be factored into longer range planning       to engage in this kind of planning and analysis meant that
                                                                                                we need a handle on this and a standard plan by 7/1/09.        we had to develop our own.




                                                                                                                                                                                                                     8/14/09:js
                           2009-10 Department SMART Goals
                                     Check-Off
                         Division

                                             2008-09
                                                           2009-10         Data Collection
Instruction                                 SMART Goal
                                                          SMART Goal            Tool
                                              Update
Agricultural Science                            X               X                 X
Arts & Humanities                               X               X                 X
Business and Information Technology             X               X                 X
Child Care Center
Distance Learning                               X               X                 X
English                                         X               X                 X
                                                           No updated
                                                          form on file,
Health Science                                  X        but remains the          X
                                                          same as last
                                                               year
Industrial Technologies                         X               X
International Programs                          X               X                 X
Iowa City Campus                                X               X                 X
Jones Regional Education Center (JREC)          X               X                 X
Learning Services                               X               X                 X
Library                                         X               X                 X
Marion Center & Resource Center                 X               X                 X
Math/Science                                    X               X                 X
Off Campus Centers                              X               X
Secondary Programs                              X               X
Social Sciences/Career Option                   X               X                 X
Student Development                             X               X
Workplace Learning Connection                   X               X                 X




                                                                                   2/6/09:js
                                                                                                                                              2009-2010 Department Improvement Plan Summary
                                                                                                                                                          Non-Instruction Branch




                                                                                                                                                                                                                                                                                                                               1.3 Program/Curriculum Excellence




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3.2 Seamless Education Programs




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       4.2 Employee Recruit/Retention

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.3 Leadership and Teamwork
                                                                                                                                                                                                                                                                                             1.2 Instructional Effectiveness




                                                                                                                                                                                                                                                                                                                                                                                           1.5 Technology Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.6 Communication Tools
                                                                                                                                                                                                                                             AS Process Improvement




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.7 Alumni Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           5.2 College Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3.4 International Educ
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3.3 Employer Training
                                                                                                                                                                                                                                                                                                                                                                   1.4 Scholarly Inquiry
                                                                                                                                                                                                                                                                      1.1 Learning Results
                                                                                                                                                                                                                        AS Learner Success
                Department                                                2009-10 Stated Goal                                                 Professional Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   4.1 Employee Lrng




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.5 Inst Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             3.1 Partnerships
                                                                                                                                                                                                                                                                                                                                                                                                                                         2.2 Engagement
                                                                                                                                                                                                        AS Engagement




                                                                                                                                                                                                                                                                                                                                                                                                                        2.1 Advisement




                                                                                                                                                                                                                                                                                                                                                                                                                                                          2.3 Satisfaction
                                                                                                                                                                                        AS Enrollment




                                                                                                                                                                                                                                                                                                                                                                                                                                                                             2.4 Retention




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.4 Diversity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             5.1 Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5.3 Grants
Administrative Services

                                             Develop/enhance mindset/culture of AS employees to one that is focused on
                                             supporting the College action statement, delivering outstanding customer
Administrative Services                                                                                                                                                                                                                           X
                                             service, and working with a positive, can-do attitude that is looking for new
                                             and better ways of performing our work.
Administrative Services                      Develop and implement AS leadership and succession plan model.                                                                                                                                       X
                                             Improve visibility and communications of the AS department through new
Administrative Services                      consolidated website, quarterly AS newsletters and quarterly AS lunch and                                                                                                                            X
                                             learns.
                                             Conduct comprehensive annual survey for each department focusing
Administrative Services                                                                                                                                                                                                                           X
                                             primarily on customer service and services offered by 6/30/10.
Administrative Services                      Identify AS process efficiencies equal to at least 2 FTE by 12/31/09.                                                                                                                                X
                                             Review and document accounting service processes by 6/30/10. Includes
Accounting Services                          accounts receivable, accounts payable, purchasing, general ledger, and bank                                                                                                                          X
                                             reconciliations.
                                             Review various food services on campus and develop potential alternatives
Auxiliary Services                                                                                                                                                                                                                                X
                                             for future consideration by 12/31/09.
                                             Develop strategy and detailed plan of how the Bookstore could become the
Auxiliary Services                                                                                                                                                                                                                                X
                                             central inventory stores for all office supplies.
                                             Implement revised financial reporting process and train end users on use of
Financial Management                                                                                                                                                                                                                              X                                                                                                                                              X
                                             FRx reporting tool by 12/31/09.
                                             Conduct a Complete Tree Inventory of every tree on the Kirkwood CR              Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             campus.                                                                         software, staff meetings, etc.
                                                                                                                             Various professional training for trees, EMCS, custodial
Facilities                                   Increase Custodial effectiveness by using cleaning inspection software.                                                                                                        X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                                                                                                             software, staff meetings, etc.
                                             Set up Energy Management and Control Software to send cell phone alarms         Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             on all level 1 system failures.                                                 software, staff meetings, etc.
                                             Develop Comprehensive Pandemic Flu Plan and integrate into the campus           Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             emergency response plan.                                                        software, staff meetings, etc.
                                             Move sustainability efforts forward by applying for grants and funding in       Various professional training for trees, EMCS, custodial
Facilities                                                                                                                                                                                                                  X                     X                                                                                                                                              X                                                                                                                                                                                                                                                            X                                                                X                                                                                        X
                                             areas including wind turbines, recycling, personnel, and other opportunities.   software, staff meetings, etc.
                                             Implement a new contract monitoring tool for FY10 that is more program
Heritage Area Agency on Aging                specific and addresses the critical heritage contract and assurances                                                                                                                                 X
                                             components.
                                             In addition to AS goals listed above, implement agreed upon Strategic Human
Human Resources                                                                                                                                                                                                                                   X
                                             Resource Plan components by 6/30/10.
Continuing Education and Training Services

Cont. Ed./Kirkwood Trng. Svcs.               Implement second year of three year strategic plan.                                                                                           X               X                X                     X

Cont. Ed./Kirkwood Trng. Svcs.               Begin ETC integration into CE&TS division.                                                                                                    X               X                X                     X

Skills to Employment                         coming in August

Skills to Employment                         coming in August

Skills to Employment                         coming in August
Enrollment Team
Admissions/Student Life/Housing/Campus
                                             Increase out-of-state tuition credit growth.                                    Orient Illinois recruiter.                                    X                                                                                                                                                                                                     X                         X                                                                    X                                                                                                      X                                                                                                  X                                                                    X
Health
Athletics                                    coming in August

                                             Develop a comprehensive plan that develops personalized, engaging learning
Benton County Center                         experiences for students enrolled in Kirkwood classes in Benton County with How to identify skills gap.                                                       X                X                     X
                                             a special focus on outreach to high school students earning college credit.

                                             Increase adult student, nontraditional student enrollment at the centers by
Iowa County-Belle Plaine Centers                                                                                             Marketing outreach for adult audience.                        X
                                             5%.
                                             Increase enrollment by recruiting unemployed or underemployed citizens as
Washington Center                            well as past students with 53 credits or more find degree path or to finish                                                                   X
                                             intended degree.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     8/14/09:js
                                                                                                                                        2009-2010 Department Improvement Plan Summary
                                                                                                                                                    Non-Instruction Branch




                                                                                                                                                                                                                                                                                                                         1.3 Program/Curriculum Excellence




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3.2 Seamless Education Programs




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 4.2 Employee Recruit/Retention

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.3 Leadership and Teamwork
                                                                                                                                                                                                                                                                                       1.2 Instructional Effectiveness




                                                                                                                                                                                                                                                                                                                                                                                     1.5 Technology Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.6 Communication Tools
                                                                                                                                                                                                                                       AS Process Improvement




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.7 Alumni Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     5.2 College Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3.4 International Educ
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3.3 Employer Training
                                                                                                                                                                                                                                                                                                                                                             1.4 Scholarly Inquiry
                                                                                                                                                                                                                                                                1.1 Learning Results
                                                                                                                                                                                                                  AS Learner Success
                 Department                                            2009-10 Stated Goal                                              Professional Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             4.1 Employee Lrng




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.5 Inst Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       3.1 Partnerships
                                                                                                                                                                                                                                                                                                                                                                                                                                   2.2 Engagement
                                                                                                                                                                                                  AS Engagement




                                                                                                                                                                                                                                                                                                                                                                                                                  2.1 Advisement




                                                                                                                                                                                                                                                                                                                                                                                                                                                    2.3 Satisfaction
                                                                                                                                                                                  AS Enrollment




                                                                                                                                                                                                                                                                                                                                                                                                                                                                       2.4 Retention




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.4 Diversity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5.1 Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5.3 Grants
                                          Improve Web presence for One Stop to provide answers for 80% of students,
Enrollment Services/Financial Aid         so that we can work face to face with students who have unique            Develop scripts for One Stop questions.                          X                                X                     X
                                          circumstances.
                                          Implement new Career Academy programs as well as several "companion"
Jones Regional Education Center (JREC)                                                                                                                                               X               X                X                                                                       X                                  X                                                                                                    X                                                   X                      X
                                          courses made available to high school students attending the new center.
                                          Expand Web-based communications tracking to include employee
Marketing Services                                                                                                       Employee cross training                                                                                            X                                                                                                                                                                                                                                                                                                                                                                                                                                                                            X
                                          communications (Tempo) and press release requests.
                                          Offer a minimum of two Blood Screening Results follow-up sessions for staff
Recreation Center                         and a minimum of two educational seminars on topics related to improving       Blood screening sessions                                                                                                                                                                                                                                                                                                                                                                                                                                                X
                                          blood screening profiles by 5/15/10.
                                          Develop and implement an early academic warning system to identify and
Student Development/Advising & Transfer
                                          intervene with students who are demonstrating "at risk" behaviors during       The development of flow charts, links and procedures.       X               X                X                                                                                                                                                                                              X                                  X                 X
Center
                                          the first 8 weeks of the semester.
Foundation/Resource Development

                                                                                                                         Technology training/professional development, survey
Foundation/Resource Development           Improve Foundation communication through thoughtful use of the Portal.                                                                                                                            X                                                 X                                                                                                                                                                                                                                                                                                                                                                                                                                                    X
                                                                                                                         techniques.
                                          Publicly launch second program channel. In addition to the over-the-air HD
KCCK-FM                                   Radio transmission, The Iowa Channel will also be available as a webcast and
                                          iPhone app.
Institutional Effectiveness
                                                                                                                         How to implement the new system for competitive grants
                                          Establish and implement performance standards for grants pursuit and
Grant Services                                                                                                           (educate customers on policy, introduce tools, outline                                                             X                                                                                                                                                                                                                                                                                                                                                                                                           X                                                                                          X                                                              X
                                          management.
                                                                                                                         expectations)
                                          Increase client engagement, satisfaction and success related to data
                                          informed decision making, general and classroom action research, teaching
KCELT                                                                                                                                                                                X               X                X                     X                        X                                                           X                                                         X                                          X                                                                                                                                                          X                                                                                                  X
                                          and learning investigations, process education topics and projects and
                                          technology training.
                                          Increase client engagement, satisfaction and success related to data/report
Institutional Effectiveness                                                                                                                                                          X               X                X                     X                        X                        X                                                                                                                                                                                                                                                                                                  X                                                                                                  X
                                          use and data informed decision making.
Instruction
Agricultural Science                      Define General Education Outcomes at the course level.                     Program Review Process                                                                           X                                              X
                                          Develop and implement a process plan to assess program outcomes as a part
Agricultural Science                                                                                                 Program Review Process                                                                           X                                              X
                                          of the ongoing program review process by the end of 2009-10 Academic Year.
                                          Improve use of technology through 1) Establishing policies and procedures
Arts & Humanities                         with KIN, 2) Revising and expanding current dept web pages, 3) exploring and Portal training and generating ideas for improved usage       X               X                X                     X                                                                                                                                              X                                                                                                                                                                                                     X                                                      X                                                                X
                                          expanding use of technology to enhance course curriculum.

                                          Measure learning and assess the skills that BIT students develop in Intro to
Business and Information Technology                                                                                                                                                                                   X                                              X
                                          Computers course.
Child Care Center
                                          Require use of ANGEL Learning Management System (LMS) software with all
Distance Learning                         KTS classes running longer than four weeks beginning in the spring semester Curriculum development and ANGEL best practices                                                 X                                                                                                                                                                    X                                                            X                                                                                                                                        X                                                                                                                                                                       X
                                          of 2010.
                                          Increase each faculty member's awareness of his/her grade distribution and
English                                   success rate in the context of the course averages, the dept averages and the
                                          institutional averages.
                                          Improve the pre-program admission communication and process to assist
Health Science                                                                                                                                                                                                        X                                                                                                                                                                                                                                 X
                                          students in selecting the career that is the best fit for them.
Industrial Technologies                   Transition into the second phase of the Program Assessment Process.           How to write learning objectives                             X                                X                                              X                        X                                  X                                                                                                                      X                 X

                                          Pilot an early warning system to identify students before they drop out of     Developing survey instruments; measuring effectiveness
Iowa City Campus                                                                                                                                                                                                      X                                                                                                                                                                                              X                X                                   X
                                          school and provide interventions that will help address drop issues.           of interventions
                                          Increase student engagement and learning and student success as compared
Learning Services                         to the baseline data measured in the Learning Services Outcome Data 2002-      Determine trends and possible course of action                              X                X                                              X                        X                                                                                            X                                          X                 X                 X                                                                                                                                                                             X                                           X
                                          2007.
                                          Increase the number of faculty participants in Information Literacy
Library                                                                                                                  Information literacy; assessment                            X                                                                                                                                                                            X                        X                                                                                                                                                                                                     X
                                          workshops from 2008-09 to 2009-10 by 25% (50 individuals).
                                          Identify 2 programs to be delivered at the Marion and/or Resource Center
Marion Center & Resource Center           and design a schedule of courses that would allow students to complete         Program identification process                              X                                                                                                                                           X                                                                                                    X                                   X
                                          these programs at one of these locations.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               8/14/09:js
                                                                                                                                 2009-2010 Department Improvement Plan Summary
                                                                                                                                             Non-Instruction Branch




                                                                                                                                                                                                                                                                                                                     1.3 Program/Curriculum Excellence




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3.2 Seamless Education Programs




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             4.2 Employee Recruit/Retention

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.3 Leadership and Teamwork
                                                                                                                                                                                                                                                                                   1.2 Instructional Effectiveness




                                                                                                                                                                                                                                                                                                                                                                                 1.5 Technology Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.6 Communication Tools
                                                                                                                                                                                                                                   AS Process Improvement




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.7 Alumni Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 5.2 College Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3.4 International Educ
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3.3 Employer Training
                                                                                                                                                                                                                                                                                                                                                         1.4 Scholarly Inquiry
                                                                                                                                                                                                                                                            1.1 Learning Results
                                                                                                                                                                                                              AS Learner Success
               Department                                    2009-10 Stated Goal                                                 Professional Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         4.1 Employee Lrng




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.5 Inst Measures
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   3.1 Partnerships
                                                                                                                                                                                                                                                                                                                                                                                                                               2.2 Engagement
                                                                                                                                                                                              AS Engagement




                                                                                                                                                                                                                                                                                                                                                                                                              2.1 Advisement




                                                                                                                                                                                                                                                                                                                                                                                                                                                2.3 Satisfaction
                                                                                                                                                                              AS Enrollment




                                                                                                                                                                                                                                                                                                                                                                                                                                                                   2.4 Retention




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.4 Diversity




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   5.1 Finance




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5.3 Grants
                                Complete curriculum mapping and identify all math topics introduced,
Math/Science                    revisited, or applied in all math, chemistry, physics, biology, and engineering                                                                                  X                X                                                                       X                                  X                                                                                   X                X                 X                 X                                      X
                                courses.
                                Develop five project-based learning units to be implemented across several
Math/Science                                                                                                      Project-based learning                                                         X                X                                                                       X                                  X                                                                                   X                X                 X                 X                                      X
                                courses.
                                Develop program improvement plans for 2010-11 school year for each
Secondary Programs                                                                                                                                                                               X                X                                                                                                                                                                                                               X                 X
                                academy.
                                Kirkwood HSDL will maintain enrollment numbers in the SEC10 year within a         Customer service; Risky Business workshop; Virtual School
Secondary Programs                                                                                                                                                               X
                                5% margin of SEC09 enrollment figures.                                            Symposium
Social Sciences/Career Option   Improve students' ability to use evidence in writing and to cite sources.         Rubrics grading workshop                                                                        X                                              X                        X

                                Increase the number of international students participating in academic
International Programs                                                                                            Marketing/recruitment plan for international students          X                                X                                                                                                                                                                                                                                                                                                                                                  X
                                programs at Kirkwood.
                                Continue the Financial Literacy Program in all middle schools in Johnson
Workplace Learning Connection   County piloting the program for the rural northern Linn County school                                                                                            X                X                                              X                                                                                                                                                                X                 X                                 X                                                      X                                                                                                      X                                                                                                                                                         X
                                districts.
Technology Services
Technology Services
TOTALS                                                                                                                                                                        16              13              28                   26                            9                        8                                  6                                1                  12                              5                9                 9                 7               3                      3                               1                       1                       7                      0                               9                          0                4                    7                         2                     2                0                       7




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           8/14/09:js
                                                                            2008-2009 Summary of Accomplishments and Challenges
                                                                                         Non-Instruction Branch

                       Department                                    2008-09 Stated Goal                                         Major Accomplishments                                             Major Challenges
Administrative Services
                                                 Transition to new organizational structure.
Administrative Services

                                                 Effectively and efficiently transition by 6/30/09 to new       Responsibilities were shifted between various directors       Communication of changes college wide and how they
                                                 organization structure and responsibilities identified on      according to the plan outlined. Financial reporting,          would impact constituents. Getting staff of the various
                                                 attached organization chart approved by President              budgeting and grant accounting structure were put into        administrative services groups to understand the process
Administrative Services (Group Goal)
                                                 7/25/08.                                                       place. Grant accounting manager, the first of new positions   of change.
                                                                                                                was filled, funded by grant admin dollars.

                                                 Implement improved communications process within            The administrative services team had several training            Educating individuals on the various parties that should or
                                                 Administrative Services that requires 24 response for voice sessions on effective communications regarding voice mail        should not be included in communications. Not to
                                                 and email communications by 11/30/08.                       and email. A PowerPoint presentation was distributed to          withhold information, rather not to burden individuals
Administrative Services (Group Goal)
                                                                                                             all participants to serve as reminder of proper                  with needless noise. How to communicate when no
                                                                                                             communication methods and efficiencies.                          response is required, yet information needs to be shared.

                                                 Implement comprehensive annual survey for each                 Each department developed and conducted a survey              Getting the directors of each group to view the survey as
Administrative Services (Group Goal)             department focusing primarily on customer service and          during the year.                                              an organizational growth tool, rather than a personal
                                                 services offered by 6/30/09.                                                                                                 evaluation tool.
                                                 Review and document accounting service processes by     This goal was not achieved due to announced retirement               Getting all staff to understand the purpose and need of
Administrative Services (Accounting Services)    6/30/09.                                                of accounting services director in 11/2008, effective                reviewing and documenting our processes.
                                                                                                         6/30/09.
                                                 Perform job analysis of each staff person and reassign  This goal was not achieved due to announced retirement               Getting all staff to understand the purpose and need of
Administrative Services (Accounting Services)    duties as needed and directed by VP-CFO/COO by 6/30/09. of accounting services director in 11/2008, effective                reviewing and documenting our processes.
                                                                                                         6/30/09.
                                                 Implement, no less than, a quarterly closing process by This goal was not achieved due to announced retirement       Getting the staff to understand the importance of utilizing
                                                 6/30/09.                                                of accounting services director in 11/2008, effective        full accrual accounting and the value of timely financial
Administrative Services (Accounting Services)
                                                                                                         6/30/09.                                                     information that is prepared on a consistent basis from
                                                                                                                                                                      month to month under GAAP.
                                                 Implement P-Card usage and identify list of "expenditures" The P-Card was implemented in July 2008, campus wide.     Conversion from a pre-approval model to an approval after
                                                 that need to be moved to P-Card by 12/31/08.               During the 12 months ending 6/30/09, over $10.6 million the fact model that relied on process and controls in place
                                                                                                            was spent on the P-Card that was previously spent through to ensure appropriate expenditures.
Administrative Services (Accounting Services)                                                               the PO and check process. KCC realized a rebate from the
                                                                                                            card provider of over $127k for this 12 month period. Our
                                                                                                            first goal was a rebate of $120k.

                                                 Increase level of staff training so that each person attends   This goal was not achieved during the year due to the         N/A
Administrative Services (Accounting Services)    at least one, but not more than three, job related training    economic crisis and budget reductions.
                                                 initiatives.
                                                 Implement, no less than, a quarterly closing process by        This goal was not achieved due to announced retirement        Completion of this goal is highly dependent on the
                                                 6/30/09.                                                       of accounting services director in 11/2008, effective         successful completion of job duty classification and review.
Administrative Services (Financial Management)                                                                  6/30/09. Monthly financial statements were developed           Without the completion of process reviews noted earlier,
                                                                                                                and prepared on a cash basis under current closing process.   this goal will be difficult to achieve.




                                                                                                                                                                                                                                    8/14/09:js
                                                                           2008-2009 Summary of Accomplishments and Challenges
                                                                                        Non-Instruction Branch

                      Department                                    2008-09 Stated Goal                                         Major Accomplishments                                               Major Challenges
                                                 Implement revised financial reporting process and train       The composition and structure of the major financial           The ultimate usefulness of the FRx reporting tool will not
                                                 end users on use of FRx reporting tool by 12/31/08.           reports were reviewed with the College's external auditors     be recognized until the accounting close process is
                                                                                                               for accuracy and completeness. Based on these reviews          reviewed and modified to monthly GAAP conforming
Administrative Services (Financial Management)                                                                 numerous reports have been produced within FRx that can        closes are made. The implementation of the product was
                                                                                                               be ran any time that mirror our annual audit reports. Four     slowed due to IT related issues that took time to overcome.
                                                                                                               "expert" users have been trained using the FRx tool.

                                                 Actively participate on Hotel Project team to ensure needs    The Financial Mgmt director has become a key member of         Understanding the needs of the Hotel have been difficult
                                                 of the College and Administrative Services are being          several Hotel planning committees. The operational needs       as they are not the same as what the College normally
                                                 identified and appropriate addressed.                         o fthe Hotel are being defined and a plan of action is being   requires. Balancing the "operational" aspects/needs of the
Administrative Services (Financial Management)
                                                                                                               developed to meet the needs of the Hotel. A detailed           Hotel and the "educational" requirements.
                                                                                                               operating plan and staffing timeline has been developed.

                                                 Lead College-wide Policy/Process identification and           The policy project team reviewed and chose a software to       Identifying all the various policies that are currently in
                                                 documentation project.                                        manage our policy process and distribution management.         place around campus and who owns/should own them.
                                                                                                               The first policy of how to set a policy was developed and
Administrative Services (Financial Management)
                                                                                                               presented for cabinet consideration to ensure long term
                                                                                                               guidance and direction is maintained.

                                                 Lead the development of the College-wide Strategic            The 5.0 Resource Committee redefined its role during the       The IB has not provided a planning projection of programs
                                                 Resource Plan framework and conceptual design.                year to more clearly focus on fewer primary objectives         that will be added or deleted over the next 1-10 years.
                                                                                                               related to SRP. The 5.0 committee has communicated to          Educating individuals what the SRP is and why it is
Administrative Services (Financial Management)
                                                                                                               Cabinet that it is at a major turning point of going forward   important to develop one.
                                                                                                               or stopping the efforts of the group so as not to waste
                                                                                                               time.
                                                 Continue implementation of revised budgeting process          The balance of the non-instruction branch departments          Implementation and understanding within the Instruction
                                                 that began in FY08.                                           and one additional instruction branch implemented the          Branch continues to be at a slow pace. Unbudgeted
                                                                                                               new budgeting method for FY10. The Financial Mgmt              surprises continue to rise that should have been addressed
Administrative Services (Financial Management)                                                                 director gained credibility with the masses related to the     by the departments during their planning process. This
                                                                                                               budgeting process.                                             appears to be a symptom of the lack of a long term
                                                                                                                                                                              strategic resource plan.

                                                 Develop unit customer survey(s) -- Cedar Rapids
                                                 Bookstore, Iowa City Bookstore, C-Store, Food
Auxiliary Services
                                                 Services/Catering, Central Receiving/Mail and
                                                 Purchasing/Stores.
                                                 Develop Purchasing department plan for centralization of      A high level plan was developed related to college-wide        Currently, the purchasing manager works primarily on
                                                 College-wide purchasing by 3/31/09.                           purchasing. The plan identified the resources required to      furniture acquisitions and carpeting related to the
                                                                                                               centralize the purchasing function within one group. The       construction projects. Getting the limited resources
Auxiliary Services
                                                                                                               plan identified the need to move the purchasing function       refocused for the broader college needs is proving to be a
                                                                                                               from the Auxiliary Services group to the Accounting            challenge.
                                                                                                               Services group.
                                                 Review various food services on campus and develop            This goal was not completed.                                   Getting staff to complete food services review task even
Auxiliary Services                               potential alternatives for future consideration by 6/30/09.                                                                  though it may impact one or more of their current
                                                                                                                                                                              positions.




                                                                                                                                                                                                                                     8/14/09:js
                                                                        2008-2009 Summary of Accomplishments and Challenges
                                                                                     Non-Instruction Branch

                      Department                                2008-09 Stated Goal                                    Major Accomplishments                                                     Major Challenges
                                             Develop strategy for Bookstore operations should a      A study was completed by Auxiliary Services director and a None
                                             competitor open an off-campus store nearby by 12/31/08. determination was made that the likelihood of someone
                                                                                                     setting up an off-campus bookstore is remote due to the
                                                                                                     economics involved and lack of sundry sales requires.
Auxiliary Services
                                                                                                     However, should a competitor open, the analysis did lay
                                                                                                     out how we would defend our position through customer
                                                                                                     service and pricing.

                                             Increase level of staff training so that each person attends   This goal was not achieved during the year due to the          N/A
Auxiliary Services                           at least one, but not more than three, job related training    economic crisis and budget reductions.
                                             initiatives.
                                             Refine energy management program to reduce energy
                                             costs by 3% over the upcoming year.                            We currently use 2006 as our base line year where we paid
                                                                                                            $1.48 per square foot for energy for all Kirkwood main
Facilities                                                                                                  campus facilities. In 2007, 2008, and 2009 we used $1.48,
                                                                                                            $1.35, and $1.24 per square foot. This resulted in the
                                                                                                            equivalent savings over these three years of $0, $134,082,
                                                                                                            and $265,883 dollars respectively.
                                             Refine and further develop emergency management plans
Facilities
                                             during upcoming fiscal year.
Heritage Area Agency on Aging

                                             Design a staff and administrative development plan
Human Resources                              specifically targeted at leadership development and
                                             succession planning.
                                             Develop a college-wide Strategic Human Resource Plan by        High level strategic HR plan was developed by 6/30/09.         Understanding the need and purpose of strategic HR
                                             3/31/09.                                                       Plan identified that the College has very few, if any, long    thinking versus day-to-day operational thinking. The
                                                                                                            term strategic HR processes. Completed changes to the          college does not have the level of resources, human or
                                                                                                            College's 403(b) plan and rolled out to College employees.     financial, to fully implement the strategic HR plan. Not all
Human Resources                                                                                             Complete compensation and grade analysis study with            administrators performed their duties as required to make
                                                                                                            MGT was completed. Identified a bench line for wages and       the compensation and grade analysis study project
                                                                                                            classifications. High lighted the difficulty the College has   successful. Due to current economic crisis, the college is
                                                                                                            for dealing with controversial issues.                         not able to address substantially all of the study.

                                                                                                  Completed during 2009 and rolled out to College
                                             Implement required changes to the College's 403(b) plan.                                                                      None
Human Resources
                                                                                                  employees.
                                             Complete compensation and grade analysis study with  Survey was completed during 2009. Identified a bench line                Not all administrators performed their duties as required
                                             MGT and prepare implementation recommendation to VP- for wages and classifications. Highlighted the difficulty the            to make the project successful. Due to current economic
Human Resources
                                             CFO/COO by 12/31/08.                                 College has for dealing with controversial issues.                       crisis, the College is not able to address substantially all of
                                                                                                                                                                           the study.
                                             Effectively transition adjunct and part-time employee      The committee working on this project broke apart the              Implementing and coordinating a common approach to the
                                             management to HR by 12/31/08.                              project into two different groups--PT and adjunct. The             hiring and management of PT personnel. Currently, there
Human Resources
                                                                                                        decision was made to leave adjunct within the Instruction          is no specifically identified budget for PT positions.
                                                                                                        Branch and move the PT to HR.
                                             Effectively transition payroll and workers compensation to Completed successfully during the year.                            None
Human Resources                              HR and document processes for each by 2/28/09.

Continuing Education and Training Services




                                                                                                                                                                                                                                   8/14/09:js
                                                                          2008-2009 Summary of Accomplishments and Challenges
                                                                                       Non-Instruction Branch

                       Department                                    2008-09 Stated Goal                                   Major Accomplishments                                                     Major Challenges
                                                Implement year one of a three-year Continuing Education will be available in August                                           will be available in August
Cont. Ed./Kirkwood Trng. Svcs.                  strategic plan specifically aligned to achieve the college's
                                                overall action statement.
                                                Measure improvement in participant's self-sufficiency level
                                                as defined by reduced reliance on public assistance and/or
                                                attainment of a livable wage through an occupation upon
Skills to Employment                            exit from a Kirkwood Community college education
                                                program for the Promise Jobs, GAP Tuition Assistance and
                                                Workforce Investment Act program.

                                                Increase participation in STE workshops and services (Job     Increase in attendance of EN group by non-WIA                   Many participants in the youth program could benefit from
                                                Club, Workplace Essentials, Employment Networking (EN)        participants including PROMISE JOBS. Twenty of the 46           the PROMISE JOBS Workplace Essentials session, but can
                                                and others) by 10% through opening these services up to       (43%) clients tracked attending EN group, attended the          be difficult to get them to commit to a week-long
Skills to Employment
                                                all STE participants by 6/30/09.                              session 3 weeks or more. Trained staff of all programs on       workshop. Did not meet goal of 10% increase within
                                                                                                              how to sign up participants into other STE program              workshops.
                                                                                                              workshops.
                                                Host an event in Iowa City and Cedar Rapids to educate        All participants who attended and complete pre and post         Did not meet staff and participant attendance goals,
                                                staff and participants about what employers look for from     assessment of readiness all reported a positive growth in       although participants who attended reported it was a good
                                                individuals who apply and to know how to better prepare       areas monitored and said they would recommend event to          event. Staff expressed interest in this goal during planning
                                                for a job fair. Staff and participants will also learn more   others. Had 5-6 employers interested in and excited to          session but didn't follow through with attendance. Staff
                                                about different job opportunities. (1-50% of STE staff will   participate. Some have helped with other workshops after        had 5-6 weeks advanced notice of the event yet did not
Skills to Employment
                                                attend both IC and CR events, 2-20 attendees to the IC        this event. Met items 3 and 4 listed in goal. Interest from     attend or had scheduled appointments during the session.
                                                event and 40 to the CR event, 3-utilize survey to measure     participants on holding similar events in future. Staff also    In future, if continue, will give 8+ week notice.
                                                better job fair preparedness and 4 show job fair              report they would like more connections with local
                                                attendance of event participants.)                            employers.

                                                Create and disseminate a weekly STE Department                Conducted survey of staff to identified areas of interest for   Can be difficult to obtain updates from the programs with
                                                newsletter (called STEW (Skills to Employment Weekly)),       staff and areas they would like additional information on.      busy schedules. Learned to send email reminders to staff
                                                created based upon input obtained from STE team, using        Developed outline for newsletter to meet these needs and        requesting updates for the STEM. Submitting a weekly
Skills to Employment                            continuous improvement via staff feedback, and                contacts within each program to gather updates. Sent out        newsletter was time consuming and it was difficult to get
                                                implemented by March 2009. (Staff will receive weekly         weekly STEW and later identified a monthly update was           weekly program updates from other staff. Did implement
                                                email of program updates.)                                    more appropriate, so transitioned to STEM.                      monthly newsletter which seems more appropriate.

Enrollment Team
                                                Increase weekend and evening programming of campus            Increased number of evening (and some weekend)                  Difficulty with establishing immediate momentum of all of
                                                and student housing.                                          activities for students compared to previous year (more         these activities over a one year time frame. Difficulty with
                                                                                                              than doubled the number of events). Increased attendance        providing weekend activities on campus as the college is
                                                                                                              at these activities and more advertising/involvement at         closed. Gaining the support from more apartment complex
                                                                                                              area apartment complexes. More Community Service                managers.
                                                                                                              Opportunities and club/organization activities during
Admissions/Student Life/Housing/Campus Health
                                                                                                              evenings and weekends throughout the year. Better
                                                                                                              communication and teamwork with other departments
                                                                                                              (Athletics/Music & Theatre) who already provide activities
                                                                                                              during evening and weekend hours.




                                                                                                                                                                                                                                    8/14/09:js
                                                                      2008-2009 Summary of Accomplishments and Challenges
                                                                                   Non-Instruction Branch

                       Department                             2008-09 Stated Goal                                         Major Accomplishments                                              Major Challenges
                                           Improve advising for pre-pharmacy students (identified
                                           pilot group) by combining EagleView's capabilities with the
Advising & Transfer Center
                                           knowledge of the academic advisors.

                                           Identify academically at-risk student athletes, research
                                           what types of academic needs they have as at risk student
Athletics
                                           athletes and identify ways of meeting those needs.

                                           Streamline service to students with registration, financial   Implemented a new One Stop model of service where           Getting students to understand what the One Stop way of
                                           aid billing and accounts receivable questions.                existing staff from Financial Aid and Enrollment Services   service means. Changing the culture with Kirkwood staff.
                                                                                                         were cross-trained to be able to answer 80-85% of all walk-
                                                                                                         in and phone inquiries. Implemented a new student check-
Enrollment Team/One Stop (Financial Aid)                                                                 in system that allows us to queue students as they check
                                                                                                         into the office. Implemented a new phone system that
                                                                                                         allows more of our staff to be on the phone at one time.



                                           Improved communication plan for credit students with an       Improved online application. Reduced the number of             A Datatel bug has been compounding the issue and we are
                                           emphasis on implementing improved processes for newly         Datatel rules for initial correspondence from 137 down to      waiting for a Datatel solution. Gaining buy in from all the
                                           admitted students.                                            less than five eliminating confusion and inadvertent errors.   necessary departments. Establishing on-going monitoring
Enrollment Team/One Stop (Financial Aid)
                                                                                                         Created new uniform acceptance to the college letter           to ensure no future issues remain after new solution is
                                                                                                         complete with temporary Eagle Card.                            fully implemented.

                                           Improve use of human and financial resources through          First annual tracking reports are complete. These reports      Work-around solutions sought by internal clients who
                                           effective use of Web-based communications job tracking        helped us define a print job intake process that connects      were accustomed to asking for favors instead of using the
                                           system to better meet Enrollment Team KFI goals.              job requests to KFI goals, manages multiple requests for       new process. Buy-in from some staff who did not want to
                                                                                                         the same job, and creates more consistency in                  take time to track jobs.
                                                                                                         communications. New and existing job intake process has
                                                                                                         been documented, approved by our Cabinet member, and
Marketing Services
                                                                                                         will be presented to Cabinet in May. Ongoing Lean process
                                                                                                         mapping clarified coordinator and designer roles, and Lean
                                                                                                         teams have mapped envelope request and public relations
                                                                                                         office job intake processes. Cross training continues in
                                                                                                         distinct functional areas.

                                           Coordinate and/or develop a minimum of one on-campus          Tobacco cessation programs offered to both students and        Collecting reliable follow-up data on effectiveness of
                                           tobacco cessation and one tobacco policy awareness            staff in both fall and spring semesters. Coordination of       programs. Marketing/promotion of programs (coordinate
Recreation Center
                                           program per semester, to be completed by 5/15/09.             programs with Campus Health.                                   with Campus Health).

                                           Increase employee participation in employee blood             Increased participation in blood screenings and in HRA         Price for contracted services increased, so increase
                                           screenings, flu shots, and other wellness programs for        survey completion. Increased in flu shots.                     numbers also led to more spent on programs. Providing
Recreation Services                        2008-09 school year                                                                                                          meaningful follow-up and education to staff/retirees once
                                                                                                                                                                        blood screening results are returned.

Foundation/Resource Development




                                                                                                                                                                                                                             8/14/09:js
                                                                2008-2009 Summary of Accomplishments and Challenges
                                                                             Non-Instruction Branch

                         Department                       2008-09 Stated Goal                                        Major Accomplishments                                            Major Challenges
                                      Document integrated department work improvement             The Foundation Policies/Procedures manual has been           It has been difficult to prioritize time to complete the
                                      processes and practices by 6/30/09 accompanied by           reorganized, revised, and updated. It is substantially       manual and calendar above. The manual and calendar will
                                      ongoing staff learning opportunities.                       complete. An integrated workflow calendar has been           be constantly changing and are inherently "works in
Foundation/Resource Development
                                                                                                  created. All staff have participated in at least two         progress." They must be continually updated.
                                                                                                  professional development activities.

                                      Begin formal contact and cultivation process for KCCK       Ellington Circle Membership ($2500+) increased from 8 to     Largest economic downturn in decades made progress on
                                      Major Donors. All donors at the $500 or more giving level   11 donors (27% increase); Blue Note Society Membership       goal very difficult. With this in mind, what was achieved in
                                      will receive a personal contact in FY2009, 25% increase     ($1000+) increased from 25 to 26 donors (4% increase);       this area was exceptional. Call reporting was done orally
                                      their giving. Ten new major donors are cultivated.          Jazz Master Donors ($500+) increased from 41 to 47           during staff meetings. A continuing goal is to do written
KCCK-FM                                                                                           donors (13% increase).                                       call reports that can be attached to the donor's record in
                                                                                                                                                               Raisers Edge. Because of the size of the development staff,
                                                                                                                                                               this will be a difficult goal to achieve.



Institutional Effectiveness
                                                                                                  Formulated a new services model; completed several         Assignment to ETC from March to June has delayed
                                                                                                  successful external desktop audits of grants; reduced non- progress on a re-designed grants services model; lack of
Grant Services                                                                                    compliance findings.                                       accurate indirect cost rates per each grant does not foster
                                                                                                                                                             precise planning and redesign of services.

                                      Increase its needs-based, research-based, professional      Increased KCELT session participants from 1,171 (FY08) to    Functioning as an operational support for HR committees
                                      learning opportunities focusing on learner/client success   1,861 (FY09); formulated a vision for KCELT 2.0 services.    and clerical role for Instruction Branch
KCELT
                                      by 10% for faculty, staff, and administration.                                                                           misrepresents/distorts the role of the Center.

                                      By 6/30/09, 90% of College administrators (attending all    Conducted four successful data-informed decision making      Lack of a student learning outcome and assessment
                                      training sessions) will be proficient in use of the QIC-    sessions using new functionality of iStrategies; expanded    continues to inhibit progress in the accreditation area of
Institutional Effectiveness           Decide* data-informed decision making process and Phase     report services and alignment to Strategic Action            “Helping Students Learn”
                                      I of iStrategies (on-line analytical tools).                Framework.

Instruction
                                      Implement a program improvement and review process          Assured faculty reviewed Program Outcomes, Course            WIDS - How in depth does the college want to get involved
                                      that results in increased success rates for students.       competencies and Learning Objectives. Determined lead        in the WIDS system? Presently not using system to full
                                                                                                  instructors for courses. Continues to keep lead instructor   potential. WIDS lends itself to more project based
                                                                                                  updated. Reduced review summary report down to 1 page        assessment versus instructor led instruction. Will take a
Agricultural Science                                                                              document in a user friendly digest format. Faculty has       financial investment for faculty use. Making sure any new
                                                                                                  found this process to be user friendly.                      courses get implemented into the WIDS system. Too early
                                                                                                                                                               in the enhanced review process to assess impact on
                                                                                                                                                               student performance.




                                                                                                                                                                                                                     8/14/09:js
                                                                 2008-2009 Summary of Accomplishments and Challenges
                                                                              Non-Instruction Branch

                      Department                          2008-09 Stated Goal                                             Major Accomplishments                                            Major Challenges
                                      Improve learner success through increased awareness of           The Encounters in Humanities faculty all incorporated         The selection of this goal felt a bit rushed and, therefore,
                                      interdisciplinary connections via attendance at and              required outside class attendance at a fine or performing     there was not complete faculty buy-in. We did not
                                      reflection upon collaborative events within the department       arts event into the objectives/expectations for their         develop a rubric or other tool to effectively measure the
                                      during the 2008-09 academic year.                                course. This assignment generally included a written          impact of the activities involved.
                                                                                                       reflection on the performance and in-class discussion or
                                                                                                       activity to assess the impact of the "encounter" on the
                                                                                                       student. Faculty were able to take advantage of a number
Arts & Humanities
                                                                                                       of guest artists brought to campus and help students make
                                                                                                       the connection between the discipline of the artist and the
                                                                                                       discipline of the course. The Arts and Humanities
                                                                                                       Department offered fine and performing arts events to the
                                                                                                       campus community which focused on collaboration.



                                      Increase student success rates and achievement of                Thirteen sections of Intro to Computers (186 students)  Areas of the exam that students scored lower on which are
                                      learning outcomes for Introduction to Computers (CSC-            were tested and every class had a cumulative average    of concern are Microsoft Excel, hardware and internet
                                      110), focusing on consistency of instruction for all sections.   score above 70%. Areas of the exam that students scored communications.
                                       Use Microsoft SAMS testing to measure learning and              very high included Microsoft Word, PowerPoint, computer
                                      assess the computer skills that Business & IT students           crime and computer security.
                                      acquire in our Intro to Computers course. The majority of
Business and Information Technology
                                      programs in the department require this class and it
                                      provides fundamental computer skills for all IT and office
                                      majors. This course is typically taught by a wide variety of
                                      teachers who have different backgrounds and
                                      individualized teaching styles.

                                      Increase the opportunities for students to utilize the center
Child Care Center                     for observation, service learning and field experience.

                                      Expand KTS offerings and decrease operational costs              Offered Accelerated Entrepreneurial Certificate classes       Getting the right "fit" for hybrid classes is important.
                                      through innovative scheduling involving hybrid course            during the Spring 09 semester. Scheduled paired hybrid
Distance Learning                     delivery format.                                                 classes to reduce seat time and increase offerings
                                                                                                       available. Wednesday evening new format.

                                      Track student attendance and engagement through a pilot Three discussions helped to align the use of vocabulary                Data that allowed the variables to be sorted in ways that
English                               study.                                                  and a department-wide attendance policy.                               allowed for refined analysis was not easily available.

                                      Improve the pre-program admission communication and            SMART goal remains in progress and will continue next           Limited time to study and implement a new initiative.
                                      process to assist students in selecting the career that is the year. Focus remains on improved information sharing             Health Science is very lean in terms of human resources.
                                      best fit for them.                                             related to career, program and admission, registration and      While we continue to put forth extra efforts and improve
                                                                                                     compliance processes. Project with use of Camtasia              processes, there are very limited human resources to take
Health Science
                                                                                                     software to assist in student understanding of Kirkwood         on a new initiative. Focus within programs remains on
                                                                                                     processes. individual programs studying data related to         student, accreditation and workforce needs at hand.
                                                                                                     admission criteria and success.




                                                                                                                                                                                                                                8/14/09:js
                                                                2008-2009 Summary of Accomplishments and Challenges
                                                                             Non-Instruction Branch

                          Department                      2008-09 Stated Goal                                       Major Accomplishments                                           Major Challenges
                                       Improve the communication process between the clinical
                                       sites and Kirkwood as well as communication within the
Health Science                         Health Science department by the fall of 2008 as evidence
                                       by ongoing data collection.

                                       Define benchmarks of program success.                       Faculty met in August 2008 to determine the program         Developing a common language each faculty member
                                                                                                   outcomes in a departmental retreat. This is an integral     could understand in order to complete their portion of the
                                                                                                   part of the phase one development for the five phase        task. Developing acceptance of a new method for doing
                                                                                                   process. The outcomes that were developed by the faculty    program assessment. Scheduling each of the Advisory
                                                                                                   were placed into a departmental matrix showing the level    Board meetings for their input and acceptance. Getting
Industrial Technologies
                                                                                                   of completeness towards our goal. The outcomes were         the Advisory Board to understand the difference between
                                                                                                   presented to each Advisory Board for their input and        program outcomes and learning objectives. We needed to
                                                                                                   acceptance. The input and comments will be placed in the    establish that difference and once established we were
                                                                                                   WIDS system.                                                able to make good progress.

                                       Create an Across the Curriculum Student Success Strategy    Using our face-to-face Success Seminars as a guideline, we Determining the level of video quality versus seminar focus
                                       using our current Student Success seminars as a model.      selected 10 possible seminars to develop online. Faculty    that would be acceptable for our project. Production
                                                                                                   are now in the process of producing the seminars with the facilities are located in Cedar Rapids.
                                                                                                   intent of having at least five of them ready for the fall
                                                                                                   term. Continue to offer the Health and Wellness seminars
                                                                                                   on a face-to-face basis. Initiated late start classes which
                                                                                                   include a seminar on career exploration designed to help
                                                                                                   students focus on a career path. Developed a process for
Iowa City Campus                                                                                   tracking and assessing student learning using the online
                                                                                                   seminars through the use of Perception testing.
                                                                                                   Developed process maps for our orientation/registration
                                                                                                   process and our student advising process. Compared the
                                                                                                   success of students who were involved in our face-to-face
                                                                                                   Success Seminars to students who did not participate.




                                       By 2010, Learning Services will increase student
                                       engagement and learning and student success as
Learning Services
                                       compared to the baseline data measured in the Learning
                                       Services Outcome Data 2002-2007.
                                       Improve student performance and outcomes through           1,913 eCompass tests administered in 15 high schools.        Having adequate resources (human and time) to provide
Learning Services                      customized eCompass on-site assessment and college         eCompass presence in 23 high schools: 15 active sites and    service to high schools.
                                       readiness programs.                                        8 sites in development stage.
                                       Increase student information literacy skills and use of    Faculty workshops were offered. We developed an              Marketing of the workshops will be necessary to increase
                                       library resources through twelve (12) college-wide         Information Literacy Assessment. We refined our              attendance. Follow-up with faculty will be helpful in
Library
                                       professional development sessions.                         instructional approach to teaching information literacy to   improving future workshops and better understanding
                                                                                                  faculty.                                                     faculty needs.
                                       Continuously improve and enhance resources and services We have made significant modifications to our Web               The lack of a single authentication system to access our
                                       to students and staff outside of the Library through       presence. We started a new virtual reference service. We     databases from off-campus is a major challenge. The
                                       analysis and reorganization of the library website, with a added new subscription databases.                            libraries lack of visibility on the Kirkwood homepage and
Library
                                       focus on providing easy access to existing and future                                                                   the Portal is a significant impediment to access. The three
                                       electronic resources.                                                                                                   library Web sites are redundant and confusing.




                                                                                                                                                                                                                    8/14/09:js
                                                            2008-2009 Summary of Accomplishments and Challenges
                                                                         Non-Instruction Branch

                     Department                       2008-09 Stated Goal                                          Major Accomplishments                                          Major Challenges
                                  Deliver college credit programs and courses that meet the      Offered Linked Courses as a Learning Community Pilot and     Matching student skills and abilities with courses offered in
                                  needs of the student population at the respective Center.      offered other late start classes in Marino. Offered a        College Prep. Matching student demand for courses with
Marion Center & Resource Center                                                                  second semester of College Prep classes at the Resource      course offerings.
                                                                                                 Center. Developed the Executive Management Diploma
                                                                                                 for Advance students.
                                  Increase the number of science, technology, engineering,       Biotechnology Program Development; Project Lead the          The goal was ambitious and we did not meet the goal of a
                                  and mathematics (STEM) majors assigned to the                  Way Concurrent Credit Implementation; Exercise Science       ten percent increase. We did increase from 2,027 STEM
                                  Math/Science Department by 10%.                                Program Development; Scholarship Support and the NSF         Majors in 2008-09 to 2,050 in 2009-10.
                                                                                                 Technology Seminar; High School Career Pathway Advising
                                                                                                 Instruments; STEM Programs o study; Improved Learning
Math/Science
                                                                                                 Environments and Professional STEM Tutoring; Summer
                                                                                                 Professional Development Workshops; STEM Surveys;
                                                                                                 Improved Learning Technology; New STEM Marketing
                                                                                                 Initiatives

                                  Improve off campus student recruitment and retention by        Marketing planning categorized communication efforts         Consistency across centers challenging because of
                                  implementing a consistent off campus communication plan        into center shared marketing and center unique marketing     differences in centers and communities and philosophy of
                                  for credit students at the Kirkwood Off Campus Centers by      efforts. Continuous improvement of the high school           centers' staff. Concentrating on specific shared
                                  7/1/09.                                                        academy registration/communication process and the           communication efforts more targeted and cost effective.
                                                                                                 PSEO book return/communication process that we leaned.       The challenge of dealing with the complexity of the
                                                                                                 Fourth classroom new offerings were investigated, added      communication dynamics between Kirkwood and the
                                                                                                 to Fall 09 and Spring 10 schedules and shared                schools is unrelenting. Survival is only possible by
Off Campus Centers
                                                                                                 communication/marketing efforts were created with            celebrating the 80% commonality and recharging to step
                                                                                                 department of the added programs.                            through the other 20%. Misunderstanding of the
                                                                                                                                                              programming goal of the fourth classroom. Directors
                                                                                                                                                              originally planned that it would be additional programming
                                                                                                                                                              that would cost out, but not necessarily replace ICN fees
                                                                                                                                                              and ICN usage.

                                  By 6/1/09, a student satisfaction survey will be               Developed student engagement and faculty support             We could not use the college adopted CCSSE survey
                                  implemented with all Career Edge Academy program               assessment instruments in March 2009. Implemented the        instrument because it was not designed for use by
                                  students to determine their level of satisfaction, determine   survey instruments to Career Edge students and faculty       students currently in high school. The student engagement
                                  program strengths, and identify needed program                 using the web-based Zoomerang from mid-April through         and faculty support surveys were implemented in Spring
                                  improvements. This data, along with program completion,        Mid-May. 562 students completed the engagement               2009, so they did not include Fall 2008 students or
                                  pass rate, and success rate data will be used to develop a     survey and 46 Career Edge Academy faculty completed the      teachers. Some spring semester students did not
                                  program improvement plan for the 2009-10 school year in        faculty support survey. Raw data will be analyzed over the   complete the survey instrument because they were sent
                                  each academy.                                                  summer for each Career Edge Academy. Results from both       out too late from the department.
Secondary Programs
                                                                                                 the student engagement and the faculty support surveys
                                                                                                 will be integrated into a program improvement plan for
                                                                                                 each academy and into professional development activities
                                                                                                 for faculty. Spring 2008 Career Edge Academy Program:
                                                                                                 retention rate (97.9%), pass rate (94.8%), success rate
                                                                                                 (90.5%).




                                                                                                                                                                                                                    8/14/09:js
                                                                   2008-2009 Summary of Accomplishments and Challenges
                                                                                Non-Instruction Branch

                         Department                         2008-09 Stated Goal                                          Major Accomplishments                                         Major Challenges
                                         By 9/15/09, the student conversion rate of Career Edge        Defined conversion rate as "the number of Career Edge    Selecting the term "conversion rate" and developing a
                                         program students at Kirkwood will be 40%.                     Academy students that earned college credit from         consistent definition.
                                                                                                       Kirkwood while in high school and have continued
                                                                                                       enrollment at Kirkwood upon graduation from high
                                                                                                       school." Identified the Career Edge Conversion rate for
Secondary Programs
                                                                                                       2005-06 (43.18%), 2006-07 (38.2%), and 2007-08 (20.22%).
                                                                                                        Because Career Edge Academy programs are targeted at
                                                                                                       high school juniors and seniors, it takes 3 years to
                                                                                                       accurately determine this conversion rate.

                                         Improve students' ability to use evidence in writing and to   Participation and results were reported by 100% of fulltime     We did not meet our ambitious benchmark of over 50% of
                                         cite sources.                                                 in the Cedar Rapids Department, 75% of FT in Iowa City,         part time faculty in use of rubrics to grade a writing
                                                                                                       and 100% of FT in Distance Learning in use of rubrics to        assignment: under 20% responded. We had trouble even
                                                                                                       grade a writing assignment. A higher percentage of graded       finding out who all are teaching our courses in all settings,
                                                                                                       papers will be categorized as exemplary, good or                all formats, each term, and those we identified and
                                                                                                       acceptable than benchmarked in the fall 2008 term using         included in our communications mostly did not respond to
Social Sciences/Career Option
                                                                                                       designated rubrics. Faculty discussed the fall results at the   our requests for participation. Clearer explanations and
                                                                                                       Department retreat in February 2009 and shared their            communications will be defined. The FT faculty were
                                                                                                       reflections with each other on how to improve teaching          sometimes confused about how and were to report
                                                                                                       these skills; they will do so again in an open forum            results, so we will review and revamp the reporting
                                                                                                       currently scheduled for 8/21/09.                                process for the August meeting.

                                         Increase satisfaction level with advisement for wait          Positive student evaluations of the sessions. Fewer             Need to serve more students. Coordination with Health
Student Development                      list/prerequisite Health Science credit students.             prospective Health students coming to Academic Advising         Department.
                                                                                                       and Transfer.
                                         Offer Early Orientation/Registration sessions to new          Establish an early, strong relationship with new students.
                                         accepted freshmen students earlier than during previous       Improve our connection with parents. Positive students          It is a very busy time of year to add to staff responsibilities.
Student Development                      years. In addition, we offer all parents an orientation       evaluations of their sessions.                                  It can be difficulty for families to come to campus during
                                         session while their children are registering.                                                                                 this time of year.

                                         Increase the number of sponsored international students   Continued participation in CCI program which brings in an           Our challenge is to continue our high level of services to
                                         participating in academic programs at Kirkwood.           additional 16-20 students each year. Continued                      sponsored students with the growth that has occurred.
                                                                                                   programming for Summer Pre-Academic Program which
                                                                                                   hosts approx 25 students during the summer. Awarded
International Programs
                                                                                                   SEED Grant which will bring in additional 18 sponsored
                                                                                                   students this Fall. Awarded FIPSE-Brazil Grant which will
                                                                                                   bring in additional 8 sponsored students over the next 4
                                                                                                   years.
                                         Implement new dual credit programs and individual classes Implemented the new Engineering/Project Lead the Way                Providing professional development and on-going support
                                         for high schools students will be implemented in Jones    Career Academy program. Implemented "Arts & Sciences"               for new adjunct instructors. Coordination and
Jones Regional Education Center (JREC)   County to build capacity for the opening of the Jones     Academy pilot. Developed and implemented Teacher                    communication with necessary departments. Managing
                                         Regional Education Center in August, 2009.                Sharing Agreement.                                                  workflow within department to cover additional tasks
                                                                                                                                                                       related to stated goal.




                                                                                                                                                                                                                                8/14/09:js
                                                             2008-2009 Summary of Accomplishments and Challenges
                                                                          Non-Instruction Branch

                      Department                         2008-09 Stated Goal                                     Major Accomplishments                                              Major Challenges
                                   Pilot a Financial Literacy program in five Johnson County   1) The connections among career choice, education and          1) The venue (Iowa Children's Museum) was too small and
                                   middle schools in Johnson County culminating in a           income. 2) The children "learned the lessons" we hoped         some of the required "stations" created bottlenecks. 2)
                                   Financial Education Fair to be held in March 2009.          they would learn in regard to the importance of saving as      Timing of the arrival of the schools according to a
                                                                                               related to spending. 3) The teachers and community             predetermined schedule was critical. One school's
                                                                                               volunteers expressed positive feedback for the experience      transportation department missed the pick-up to bring the
                                                                                               and value to the children. 4) Meeting the request and need     children to the Museum and that created its own set of
Workplace Learning Connection                                                                  of an employer partner (University of Iowa Community           related problems! 3) Expanding the program (doubling by
                                                                                               Credit Union) to develop a program on financial literacy       request) in Johnson Copunty and developing a duplicate
                                                                                               targeting middle school children! The UICCC staff provided     program in Linn County for FY10...a good challenge to
                                                                                               willing planning partners, financial sponsors, and             have!
                                                                                               volunteers...and are wanting to do it again!



Technology Services
                                   Focus on a properly aligned and sustainable resourcing      We achieved all of the goals we listed with differing levels   During research of service organizations it was apparent
                                   model.                                                      of success: Research of 10 comparable service                  that no organization of our size, let alone an educational
                                                                                               organizations will be conducted by 12/14/08. Skills and        institution was doing this kind of planning. There really
                                                                                               their alignment to present responsibilities and future         wasn't a group of organizations that we could benchmark
                                                                                               initiatives will be assessed by 1/28/09. Cross working will    because there were more exceptions than similarities. The
                                                                                               continue to be emphasized with a goal of having 3 deep in      research was done but it didn't yield anything helpful other
                                                                                               every area by 7/1/09. Training and learning new skills         than to know we need to think through how we want to
Technology Services
                                                                                               needed to support the new technologies we are putting in       develop our resourcing model ourselves. Not having a
                                                                                               place will continue to be emphasized and aligned properly      college wide, HR led, set of aligned skills with present
                                                                                               by 10/15/08. With retirements, imminent succession             responsibilities and future initiatives or a standard method
                                                                                               planning needs to be factored into longer range planning       to engage in this kind of planning and analysis meant that
                                                                                               we need a handle on this and a standard plan by 7/1/09.        we had to develop our own.




                                                                                                                                                                                                                    8/14/09:js

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:244
posted:3/22/2010
language:English
pages:29