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									                                                                                           Join HDI



                                                  HDI Provides Members
                                                   A comprehensive on-line library of valuable white papers,
                                                   articles, tools, and templates
                                                   In-depth research on support center practices, metrics,
                                                   demographics, and salaries
                                                   The largest world-wide network of IT support professionals,
                                                   including local chapters throughout the U.S.
                                                   A subscription to the industry’s leading publication, SupportWorld
                                                   Career development through a Job Board and Career Center
                                                   And so much more…




HDI is the world’s largest IT service and support membership
association and the industry’s premier certification and training body.
Membership Levels
  Platinum Plus Membership                                          Platinum Membership
  $1,495 (US $1,595 for international members)                      $595 (US $695 for international members)

 One individual platinum membership                               One individual platinum member receives
 Four individual gold memberships ($1,580 value)                   Members-only access to thousands of online resources
 All five members receive:                                         Local chapter membership – if available in your area
  • Members-only access to thousands of online resources           SupportWorld subscription – the IT support industry’s
  • Local chapter membership – if available in your area           leading magazine ($79 value)
  • SupportWorld subscription – the IT support industry’s          Hard copies of quarterly Focus Books ($120 value),
    leading magazine ($79 value)                                   periodic Metrics Catalog ($30 value), and the annual
                                                                   Practices & Salary Survey ($79 value)
  • Hard copies of quarterly Focus Books ($120 value),
    periodic Metrics Catalog ($30 value), and the annual           Access to Support Professional Information Network
    Practices & Salary Survey ($79 value)                          (SPIN) webinars – a series of live, interactive, educational,
                                                                   members-only webinars
  • Access to Support Professional Information Network
    (SPIN) webinars – a series of live, interactive,              Additional member benefits
    educational, members-only webinars
                                                                   One free online course ($595 value) – Choose from
Additional member benefits                                         ITIL® Lite, HDI Customer Service Representative,
                                                                   HDI Desktop Support Technician, or HDI Support
 Two free online courses ($745 value) – Receive one ITIL®
                                                                   Center Analyst*
 Lite and either HDI Customer Service Representative,
 HDI Desktop Support Technician, or HDI Support Center             Discounted additional gold memberships –
 Analyst. Each gold member receives one ITIL® Lite course.*        $295 per member ($100 savings)
 Special add-on “Web only” accounts – $50 each                     Special add-on “Web only” accounts – $50 each
 All employees at the platinum member’s site receive               All employees at the platinum member’s site receive
 discounts to HDI’s annual conference, certification,              discounts to HDI’s annual conference, certification,
 training, and eStore products (hundreds of dollars in savings)    training, and eStore products (hundreds of dollars in savings)


  Gold Membership                                                   Silver Membership
  $395 (US $495 for international members)                          $150

One individual gold member receives                               One individual silver member receives
 Members-only access to thousands of online resources              Members-only access to thousands of online resources
 Local chapter membership – if available in your area              Local chapter membership – if available in your area
 SupportWorld subscription – the IT support industry’s             SupportWorld subscription – the IT support industry’s
 leading magazine ($79 value)                                      leading magazine (Only available in North America; $79 value)
 Hard copies of quarterly Focus Books ($120 value),                Access to Support Professional Information Network
 periodic Metrics Catalog ($30 value), and the annual              (SPIN) webinar – a series of live, interactive, educational,
 Practices & Salary Survey ($79 value)                             members-only webinars
 Access to Support Professional Information Network                Discounts to HDI’s annual conference, certification,
 (SPIN) webinars – a series of live, interactive, educational,     training, and eStore products (hundreds of dollars in savings)
 members-only webinars
 Discounts to HDI’s annual conference, certification,
 training, and eStore products (hundreds of dollars in savings
 One free online ITIL® Lite course ($150 value)*
                                                                  * Free online training courses expire on the same date as the annual membership.
 Two free “Web only” accounts ($100 value)                          Training must be used during the current term of the membership.
                                                                  Membership Benefits
   Local Chapter Membership                                         HDI Support Center Self-Evaluation– Gauge how your
   Local chapter membership provides an easy way to stay            support center rates against a set of open industry standards
   connected with other HDI members in your area. Each              for high quality operations and service excellence. The HDI
   month you’ll have a chance to network and exchange               Support Center Self-Evaluation tool will help you discover
   ideas to stay current on IT trends and hot topics!               areas of excellence within your organization, as well as
   SupportWorld Magazine – HDI’s award-winning magazine             uncover where improvements may be needed. Free to gold
   is published six times a year. SupportWorld is the service       members and above.
   and support industry’s leading magazine, focusing on             White Papers – Read about the latest practices and
   the latest strategies, best practices, people management,        processes in the industry. The HDI white paper section offers
   technologies, tools, and IT support techniques.                  information on a wide variety of topics: SLAs, global support,
   HDI Industry Insider eNewsletter – Distributed                   processes, surveys, and more.
   bi-weekly to more than 20,000 subscribers. Every issue           HDI Service and Support Handbook – HDI’s Service and
   of HDI Industry Insider contains information on IT trends,       Support Handbook is a handy tool that brings together the
   developments, tips, and information to keep you up to            knowledge and experience of many service and support
   speed on this ever-changing IT industry.                         professionals who have lived in the trenches and faced the
   HDI Practices and Salary Survey – This annual                    reality of striving to provide excellent customer support.
   comprehensive research study compiles data gathered from         HDI Discussion Room – Find answers to your most difficult
   support organizations around the world on industry practices,    questions through this members-only online discussion forum.
   processes, and trends. The report includes trending as well as   Ask-the-Expert – Find answers to your most perplexing
   an in-depth analysis of the state of the industry today.         service issues. This online resource allows you to post
   Focus Books – HDI’s focus books provide perspective on           questions to HDI’s expert. Don’t hire a consultant just yet;
   practical, hands-on topics and are designed specifically         the answer may just be a click away!
   to be used as quick-reference tools by customer support
   personnel and support center management.
                                                                      “HDI offers valuable, accurate insight on
   Metric Catalog Series – This periodic publication of
   common industry metrics discusses, metric by metric,               industry trends and certifications that truly
   how the metric is used in the context of a balance scorecard.      carry their weight in gold.”
   We define the metric, discuss standardized calculations,                     — Michael A. Vega, ITS Client Technology Center Manager
   and provide “how-to” implementation.                                                                                Hewitt Associates



                                           At a Glance Membership Level Comparison
                                                  Platinum Plus     Platinum            Gold              Silver            Bronze
     Discounts for Entire Employee Site                 •              •
     Support Center Self-Evaluation Tool                •              •                  •
     HDI Industry-Leading Publications                5 sets          1 set             1 set
              Online Training                       2 courses       1 course          1 course
       Web Access for Members Only                      •              •                  •                 •
Annual Subscription to SupportWorld Magazine            •              •                  •                 •
     Access to the Support Professional
                                                        •              •                  •                 •
       Information Network (SPIN)
 HDI’s Annual Conference & Expo Discounts               •              •                  •                 •
        HDI Special Event Discounts                     •              •                  •                 •
             Training Discounts                         •              •                  •                 •
            HDI eStore Discounts                        •              •                  •                 •
         Local Chapter Membership                       •              •                  •                 •                  •


                                                                              800.248.5667 z          www.ThinkHDI.com
                                                                       HDI Local Chapter Listing
State   City                         Chapter Name           Chapter Contact      Position        Email Address                      Phone Number         Chapter Web Site
AZ      Phoenix                      Southwest Synergy      Paul Elliott         VP-Membership   paelliot@teksystems.com            602-605-7069         www.southwestsynergy.org
AB      Calgary                      Calgary                Sheila Voll          President       info@hdi-calgary.org               403-681-2746         www.hdi-calgary.org
AB      Edmonton                     HDI Edmonton           Ron Smith            President       ron.smith@acrodex.com              780-429-8695         www.thinkdhi.com/chapters/edmonton
BC      Vancouver                    HelpDesk BC            Clare Agapeyev       President       clareagapeyev@sierrasystems.com    604-692-4614         www.helpdeskbc.com
CA      Irvine                       Orange County          Tami Hill            President       tami.hill@yum.com                  949-863-8388         www.ochdi.com
CA      Sacramento                   Sacramento             Sean Moore           President       sean.moore@blueshieldca.com        916-350-8904         www.thinkhdi.com/chapters/sacramento
CA      San Diego                    San Diego              Cynthia Monroe       President       cmonroe@sddpc.org                  858-581-7868         www.thinkdhi.com/chapters/sandiego
CA      San Francisco                Bay Area               Justine Nguyen       President       bayareahdi@gmail.com               415-344-2069         www.thinkhdi.com/chapters/sfhdi
CA      San Jose                     Silicon Valley         Rob Matheson         President       rob@drivesavers.com                800-440-1904         www.svhdi.com
CT      Hartford                     Connecticut            Larry Richard        President       lrichard@mohegansun.com            860-862-7407         www.thinkhdi.com/chapters/connecticut
CO      Colorado Springs             Colorado Springs       Victoria Bech        VP-Membership   vbech@thinkhdi.com                 719-785-5354         www.thinkhdi.com/chapters/cos
CO      Denver                       Rocky Mountain         Meredith Roque       VP-Membership   info@hdidenver.org                 303-664-3133         www.hdidenver.org
DC      Washington                   Capital Area           Sandy Seroskie       President       membership@hdi-capitalarea.com     202-895-1258         www.hdi-capitalarea.com
DE      Dover                        Delaware Valley        Marie Clark          President       president@hdidelval.com            717-391-8049         www.thinkhdi.com/chapters/delval
FL      Tampa                        Tampa                  Cheryl Bierworth     President       cheryl_bierworth@coxtarget.com     727-399-3000 x3331   www.thinkhdi.com/chapters/tba
GA      Atlanta                      HDI Atlanta            Darien Chimoff       President       darien.chimoff@alston.com          404-881-7041         www.hdiatlanta.org
IL      Chicago                      Chicagoland            Mike Vega            President       mike.vega@hewitt.com               847-812-5065         www.chicagolandhdi.com
IL      Bloomington                  Central Illini         Brenden Bernardi     President       brendenbernardi@afninet.com        309-820-2785
IN      Indianapolis                 Indiana                Kathi Trimble        VP-Membership   kathi.trimble@bakerd.com           317-237-1276         www.thinkhdi.com/chapters/indiana
IA      Iowa                         Iowa                   Rustina Knutzon      VP-Membership   rustina.knutzon@rht.com            515-282-6876         www.thinkhdi.com/chapters/ihdc
KY      Louisville                   Kentuckiana            Jenny Haeberlin      VP-Membership   jhaeber@e-farmcredit.com           502-420-3752
MA      Boston                       New England            Kent Belcher         VP-Membership   kent.belcher@analog.com            781-461-3559         www.hdine.org
MD      Baltimore                    Baltimore              Dale Wells           President       dale.wells@laureate-inc.com        410-528-7636         www.hdibaltimore.com
ME      Maine                        Northern New England   Roy Atkinson         VP-Membership   roy.atkinson@jax.org               207-288-6665
MI      Detroit                      Motown                 Dan Wilson           President       dwilson@pmvtech.com                248-404-4107         www.hdimotown.com
MI      Grand Rapids                 West Michigan          Brian VanderZee      VP-Membership   vpmembership@westmihdi.org         616-451-3500         www.westmihdi.org
MN      Minneapolis                  Minnesota              Kathy Raph           President       kathleen.raph@usbank.com           615-205-1446         www.hdimn.com
MO      Kansas City                  Heartland              Kevin Kwasiborski    President       kevin.kwasiborski@gentiva.com      913-814-2152
MO      St. Louis                    Gateway                Chris Kientzle       VP-Membership   ckientzle@bjc.org                  314-286-0211         www.thinkhdi.com/chapters/stlouis
NH      New Hampshire                Northern New England   Roy Atkinson         VP-Membership   roy.atkinson@jax.org               207-288-6665
NJ      New Jersey                   Northern New Jersey    Atul Sharma          VP-Membership   atul.sharma@sanofi-aventis.com     908-981-7215         www.hdinj.com
NY      Poughkeepsie                 Hudson Valley          Danielle Gowen       President       president@hdihvny.org              845-229-7893         www.hdihvny.org
NY      New York City                Greater New York       Jeffrey Liddy        President       jliddy@saic.com                    212-383-2836         www.thinkhdi.com/chapters/nyc
NY      Rochester/Syracuse Buffalo   Western & Central NY   Kelly McLaughlin     President       mclaughlin@hws.edu                 315-521-8317         www.thinkhdi.com/chapters/wcny
NC      Charlotte                    Charlotte              David Lando          President       dlando@i-cmg.com                   704-348-8170
NC      Raleigh-Durham               Triangle               Mike Lewis           VP-Membership   ml1000@aol.com                     919-414-2197         www.trihdi.org
NE      Omaha                        Nebraska               Dana Olson           President       dolson@creighton.edu               402-280-2946         www.thinkhdi.com/chapters/nebraska
OH      Cleveland                    North Coast            Keith Lang           VP-Membership   langkeith@bfusa.com                330-379-7485         www.thinkhdi.com/chapters/northcoast
OH      Columbus/Cincinnati          Mid-Ohio               Ron Kibbe            VP-Membership   ronald.kibbe@osumc.edu             614-293-2373         www.thinkhdi.com/chapters/ohio
OK      Oklahoma City                Frontier               Johann Stoessel      President       jstoessel@sonicdrivein.com         405-225-5822         www.thinkhdi.com/chapters/frontier
OK      Tulsa                        Green Country          Stewart Moon         President       smoon@gdhconsulting.com            918-491-0600         www.thinkhdi.com/chapters/tulsa
ON      Ottawa                       Ottawa                 Steve Worth          President       steve.worth@cgi.com                613-740-5900 x5319   www.hdiottawa.com
ON      Toronto                      Trillium               Don McCarroll        VP-Membership   dmccarroll@serviceminds.com        519-570-9731         www.hditrillium.com
PA      Philadelphia                 Delaware Valley        Marie Clark          President       president@hdidelval.com            717-391-8049         www.thinkhdi.com/chapters/delval
PA      Pittsburgh                   Steel City             Matt Howell          President       mhowell@andrew.cmu.edu             412-268-4096         www.steelcity.org
PA      Scranton                     Susquehanna Valley     Catherine McAnally   President       cdm@rmcanally.com                  570-868-5720         www.hdisvc.org
SC      Columbia                     South Carolina         Tony Tackett         President       tony.tackett@ncr.com               803-939-7808         www.thinkhdi.com/chapters/sc
SC      Greenville                   Up State               Chris Cooper         VP-Membership   chip.cooper@rht.com                864-232-7442
SK      Regina                       Regina                 Yvonne Harrison      President       yvonne.harrison@cgi.com            306-761-4328         www.thinkhdi.com/chapters/regina
TN      Knoxville                    Knoxville              Curtis Jones         President       cjones@bushbros.com                865-805-6296         www.knoxvillelhdi.com
TN      Memphis                      Memphis                Andy Glover          President       anglover@harrahs.com               901-820-6043
TN      Nashville                    Nashville              Pam Winton           President       pwinton@gaylordentertainment.com   615-458-0661
TX      Austin                       HDI Austin             Victoria Black       Secretary       victoria.black@lcra.org            512-473-3333         www.hdiaustin.org
TX      Dallas/Ft. Worth             DFW                    Douglas Coco         President       president@dfwhdi.org               214-672-4114         www.dfwhdi.org
TX      Houston                      Houston                Vikki Jansen         VP-Programs     jansev1@cpchem.com                 832-813-4224         www.helpdeskhouston.com
TX      San Antonio                  San Antonio            Bernard Beaullieu    President       bbeaullieu@beaullieu.com           210-710-4161         www.sanantoniohdi.org
UT      Salt Lake City               Salt Lake City         Daniel Jimmie        President       daniel.jimmie@rht.com              801-493-3083
VT      Vermont                      Northern New England   Roy Atkinson         VP-Membership   roy.atkinson@jax.org               207-288-6665
WI      Green Bay                    FOX of HDI             Sherry Mathey        President       sherrymathey@yahoo.com             920-265-5340         www.foxhdi.org
WI      Madison                      Southern Wisconsin     Erika Oliver         VP-Membership   membership@hdimadison.org          608-204-6440         www.hdimadison.org
WI      Milwaukee                    PHD                    Phil Gerbyshak       President       president@profhelpdesk.org         414-298-7445         www.profhelpdesk.org


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                                                                                                 102 South Tejon Street, Suite 1200 z Colorado Springs, CO 80903
                                                                                                                 800.248.5667 z Fax 719.268.0184 z www.ThinkHDI.com

								
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