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					                                                                                     Appendix A - Off Track and/or forecast to Miss Target




                                                                                      SMDC                                     Year to
                                                                         Reporting              Target                                            Current   Full Year
                Indicator                       Officer        Ref                    03/04              Q1 Result Q2 Result    date      Trend                             Performance Commentary from Head of Service
                                                                          Interval              2004/5                                            Status    Forecast
                                                                                      Result                                   Result

                                                                                                                                                                                                                                       C
                                                                                                                                                                          Currently working towards achieving Secured By               o
% of Car Park spaces covered by Secured
by Design status
                                             Build Control
                                                               Local
                                                             Indicator
                                                                         Quarterly     6%        10%       6%         6%         6%       F        L           TBD
                                                                                                                                                                          Design Award on Silk Street car park. New guidelines
                                                                                                                                                                          from County may affect our ability to hit target. We
                                                                                                                                                                                                                                       m
                                                                                                                                                                                                                                       m
                                                                                                                                                                          await more details from County.                              u
                                                                                                                                                                                                                                       n
                                                                                                                                                                          It is probable that by the end of the year, recording in %
% of standard searches carried out in 10
working days
                                              Customer
                                              Services
                                                             BVPI 179    Quarterly    100%      100%      100%
                                                                                                                   Not Yet
                                                                                                                   Supplied
                                                                                                                               Not Yet
                                                                                                                               Supplied   C        L        Miss target   terms will mean that there is an insignificant difference
                                                                                                                                                                          between actual and target.


                                                                                                                                                                          Data concerning calls has been shared with Heads of
% Abandoned telephone calls
                                              Customer
                                              Services
                                                               Local
                                                             Indicator
                                                                          Monthly     29%        20%      28.5%     26.2%       27.5%
                                                                                                                                          C        L        Hit Target
                                                                                                                                                                          Service for action in individual areas. Further work is
                                                                                                                                                                          being undertaken with a view to focus performance on
                                                                                                                                                                          the high volume customer facing contact numbers.

                                                                                                                                                                          In order to achieve this target it is necessary to procure   A
                                                                                                                                                                          a computer system capable of appropriate integration         c
                                                                                                                                                                          with existing LPG and GIS systems. To date this has          c
                                                                                                                                                                          proved difficult given the need to also ensure the           e
Allow community's to make electronic
applications in respect of land searches
                                              Customer
                                              Services
                                                               Local
                                                             Indicator
                                                                         Quarterly     N/A
                                                                                               September
                                                                                                 2004
                                                                                                           See      See      See
                                                                                                         Comments Comments Comments
                                                                                                                                          N/A
                                                                                                                                                   L        Miss target   operational efficiency of the said systems. Given the
                                                                                                                                                                          demands on IT projects it has been thought appropriate
                                                                                                                                                                                                                                       s
                                                                                                                                                                                                                                       s
                                                                                                                                                                          to delay this project until the beginning of 2005 in order   i
                                                                                                                                                                          that resources can be refocused at that time on              b
                                                                                                                                                                          meeting the necessary requirements.                          l
                                                                                                                                                                                                                                       e
                                                                                                                                                                                                                                       A
                                                                                                                                                                          Given delays in the training programs provided by            c
Introduce Customer Relationship
Management to all one stop shops
                                              Customer
                                              Services
                                                               Local
                                                             Indicator
                                                                         Quarterly     N/A
                                                                                               September
                                                                                                 2004
                                                                                                           See      See      See
                                                                                                         Comments Comments Comments
                                                                                                                                          N/A      L        Miss target   partner and third party agencies it is likely that this
                                                                                                                                                                          target will not be achieved prior to November 2004.
                                                                                                                                                                                                                                       c
                                                                                                                                                                                                                                       e
                                                                                                                                                                                                                                       s
                                                                                                                                                                                                                                       s
                                                                                                                                                                          The audited result for 03/04 was 70%, not 78% as
Score against a checklist of environmental
health/trading standards
                                             Environment
                                              Services
                                                             BVPI 166    Bi Annual    70%        80%       N/A        N/A       70%       TBD      L        Hit Target
                                                                                                                                                                          originally reported. Areas not complying with guidance
                                                                                                                                                                          for this indicator have been identified for attention this
                                                                                                                                                                          year to achieve the target.

                                                                                                                                                                          Absolute tonnage's are holding up well, and compare
                                                                                                                                                                          favourably to previous years. Restrictions on side
                                                                                                                                                                          waste together with a publicity should increase tonnage
                                                                                                                                                                          recycled to help us meet this target. While not
Household waste recycled
                                             Environment
                                              Services
                                                             BVPI 82 a   Monthly     12.66%      13%      10.74%    10.87%     10.80%
                                                                                                                                          C        L           TBD
                                                                                                                                                                          performing well against this target, % of waste sent for
                                                                                                                                                                          composting is high, and when this falls this indicators
                                                                                                                                                                          result will rise. Figures for September are estimated at
                                                                                                                                                                          present, awaiting confirmation from County Council.
                                                                                                                                                                          End of year figure will link to BVPI 84 as the two PI's
                                                                                                                                                                          are linked (see below).




                                                                                                             Page 1 of 6                                                                                Produced 3/22/2010
                                                                                     Appendix A - Off Track and/or forecast to Miss Target




                                                                                      SMDC                                        Year to
                                                                         Reporting              Target                                              Current   Full Year
                 Indicator                       Officer       Ref                    03/04                 Q1 Result Q2 Result    date     Trend                             Performance Commentary from Head of Service
                                                                          Interval              2004/5                                              Status    Forecast
                                                                                      Result                                      Result

                                                                                                                                                                            Residual domestic waste is not increasing. It is the
                                                                                                                                                                            amount of green waste we're collecting (which we wish
                                                                                                                                                                            to increase) which is impacting upon this figure. An
                                                                                                                                                                            O&S sub working group have put forward a number of
Kg of household waste collected (per head)
                                               Environment
                                                Services
                                                             BVPI 84     Monthly      391.15      370        120.27    114.75     235.02
                                                                                                                                            C        L           TBD        proposals to limit the amount of domestic waste
                                                                                                                                                                            collected. Figures for September are estimated,
                                                                                                                                                                            awaiting confirmation from County Council. Trend
                                                                                                                                                                            nationally is for waste collected to increase by 3% year
                                                                                                                                                                            on year. Growth in garden waste collected is impacting
                                                                                                                                                                            on this PI.


Cost of waste collection per household
                                               Environment
                                                Services
                                                             BVPI 86     Bi Annual    £44.37    £41.50        N/A      £19.93     £19.93    TBD
                                                                                                                                                     L        Miss target
                                                                                                                                                                            The costs attributable to the industrial dispute will result
                                                                                                                                                                            in the target not being achieved.


                                                                                                                                                                            High visibility enforcement has ensured that more              E
                                                                                                                                                                            people clear up after their dogs. However original             n

                                                                                                                                                     L
                                               Environment     Local                                                                                                        intention behind this measure was to target this aspect        v
Enforce Spot Fines for dog fouling                                       Quarterly     14      14 or more      0          0         0       N/A               Hit Target
                                                Services     Indicator                                                                                                      of anti social behaviour by deploying a high visibility        i
                                                                                                                                                                            deterrent. Work is now taking place to ensure this             r
                                                                                                                                                                            target is met.                                                 o
                                                                                                                                                                            High Peak Borough Council entered into a North                 n
                                                                                                                                                                                                                                           E
                                                                                                                                                                            Derbyshire only partnership, and withdrew their                n
                                                                                                                                                                            proposals to develop a joint collection service.               v
Introduce new waste collection vehicle (in
conjunction with High Peak)
                                               Environment
                                                Services
                                                               Local
                                                             Indicator
                                                                         Quarterly     N/A
                                                                                               September
                                                                                                 2004
                                                                                                           See      See      See
                                                                                                         Comments Comments Comments
                                                                                                                                            N/A
                                                                                                                                                     L        Miss target   However, further talks have taken place between
                                                                                                                                                                            SMDC and High Peak and there is now a distinct
                                                                                                                                                                                                                                           i
                                                                                                                                                                                                                                           r
                                                                                                                                                                            possibility of this initiative now being back on track,        o
                                                                                                                                                                            though Sept. date will not be met.                             n
                                                                                                                                                                                                                                           m

Invoices paid within 30 days                     Finance      BVPI 8     Monthly     99.49%      100%        99.31%    99.20%     99.24%    D        L        Miss target
                                                                                                                                                                            100% is an aspirational target set by Government.
                                                                                                                                                                            SMDC is in top quartile for all Districts


                                                                                                                                                                            This was due to be a joint exercise with the I.T.              Q
                                                                                                                                                                            consortium but has now been postponed (not a                   u
Review provision of Bailiff Services,
incorporating the tendering process
                                                 Finance
                                                               Local
                                                             Indicator
                                                                         Quarterly     N/A
                                                                                               November
                                                                                                 2004
                                                                                                          See      See      See
                                                                                                        Comments Comments Comments
                                                                                                                                            N/A      L        Miss target   considered a priority). The exercise will now be
                                                                                                                                                                            undertaken in-house. The revised target date is April
                                                                                                                                                                                                                                           a
                                                                                                                                                                                                                                           l
                                                                                                                                                                            05.                                                            i
                                                                                                                                                                                                                                           t
                                                                                                                                                                            Significant drop in turnover of Moorlands Housing stock
The average length of stay in hostel
accommodation (Weeks)
                                                Housing
                                                Services
                                                             BVPI 183
                                                               (ii)
                                                                         Quarterly    7 wks       4.1          7         8.6       7.8
                                                                                                                                            D        L        Miss target   compared to last year has delayed move on from hostel
                                                                                                                                                                            accommodation.


                                                                                                                                                                            Quarterly figures are cumulative. Home Improvement
Proportion of unfit private sector dwellings
made fit or demolished as result of SMDC
action
                                                Housing
                                                Services
                                                             BVPI 62     Quarterly    4.3%       4.5%         0.5%     0.60%      0.60%
                                                                                                                                            D        L        Hit Target
                                                                                                                                                                            Agency focus has been on provision of disabled
                                                                                                                                                                            facilities for Q1 and Q2. Additional staffing resources
                                                                                                                                                                            available from Q3 to address this.




                                                                                                                Page 2 of 6                                                                               Produced 3/22/2010
                                                                                   Appendix A - Off Track and/or forecast to Miss Target




                                                                                    SMDC                                      Year to
                                                                       Reporting              Target                                            Current   Full Year
                Indicator                       Officer       Ref                   03/04              Q1 Result Q2 Result     date     Trend                             Performance Commentary from Head of Service
                                                                        Interval              2004/5                                            Status    Forecast
                                                                                    Result                                    Result


Number of private sector vacant dwellings
that are returned into occupation or
demolished as a result of SMDC action
                                               Housing
                                               Services
                                                            BVPI 64    Quarterly     16         20        1          4          5       C        L        Hit Target
                                                                                                                                                                        Targeted properties have been identified to meet
                                                                                                                                                                        target. Completion activity will peak at end of quarter 4




Housing Benefit Security - The number of
claimants visited, per 1,000 caseload
                                               Housing
                                               Services
                                                          BVPI 76 (I) Quarterly      306       220       297        106        201
                                                                                                                                        D        L        Hit Target
                                                                                                                                                                        Further work is to be done to get this target back on
                                                                                                                                                                        track.




Average time to process new benefit claims
                                               Housing
                                               Services
                                                           BVPI 78 a   Monthly       31         30        33        30         31.5
                                                                                                                                        C        L        Hit Target    On target for the year end




Average time for processing changes of
circumstance
                                               Housing
                                               Services
                                                           BVPI 78 b   Monthly      11.63       7         9          8         8.83
                                                                                                                                        C        L        Hit Target    On target for the year end




                                                                                                                                                                        Delay in completion of 24 dwelling site in Leek.
Affordable dwellings completed and
occupied
                                               Housing
                                               Services
                                                             Local
                                                           Indicator
                                                                       Quarterly     13         75        24         0          24
                                                                                                                                        D        L        Hit Target    Completion now due 4th Quarter. Remainder of target
                                                                                                                                                                        properties programmed to complete in Quarter 4

                                                                                                                                                                                                                              A
                                                                                                                                                                                                                              c
Implement new Housing & Council Tax
Benefits IT system
                                               Housing
                                               Services
                                                             Local
                                                           Indicator
                                                                       Quarterly     N/A     June 2004
                                                                                                         See      See      See
                                                                                                       Comments Comments Comments
                                                                                                                                        N/A
                                                                                                                                                 L        Miss target
                                                                                                                                                                        Revised implementation date of end of financial year. c
                                                                                                                                                                        Test programme updated and currently being actioned. e
                                                                                                                                                                                                                              s
                                                                                                                                                                                                                              s
                                                                                                                                                                                                                              A
Undertake Home Improvement agency                                                                                                                                                                                                   f
partnership with the Beth Johnson
association
                                               Housing
                                               Services
                                                             Local
                                                           Indicator
                                                                       Quarterly     N/A
                                                                                              August
                                                                                               2004
                                                                                                         See      See      See
                                                                                                       Comments Comments Comments
                                                                                                                                        N/A
                                                                                                                                                 L        Miss target
                                                                                                                                                                        Issues around staff transfer have impacted on target.
                                                                                                                                                                        Resolution expected by end of Quarter 3
                                                                                                                                                                                                                                    f
                                                                                                                                                                                                                                    o
                                                                                                                                                                                                                                    r
                                                                                                                                                                                                                                    d
                                                                                                                                                                        Reduced in the second quarter due a female principal
The percentage of top 5% earners that are
women
                                             HR & Strategy BVPI 11 a   Quarterly   14.30%      20%       18%       14%
                                                                                                                               See
                                                                                                                             Comments   D        L        Miss target
                                                                                                                                                                        solicitor leaving the authority. This position has now
                                                                                                                                                                        been replaced with a female employee and will be
                                                                                                                                                                        reflected in the next quarter

                                                                                                                                                                         Achievement of target is dependant upon number of
                                                                                                                                                                        vacancies. Appropriate training courses and
The percentage of top 5% of earners from
black and minority ethnic communities
                                             HR & Strategy BVPI 11 b   Quarterly    0.00%     0.80%      0%         0%
                                                                                                                               See
                                                                                                                             Comments   F        L        Miss target   succession plans are being developed and adverts now
                                                                                                                                                                        placed at communal areas e.g. places of worship for
                                                                                                                                                                        diverse groups. We are not expecting to hit this target.




                                                                                                           Page 3 of 6                                                                               Produced 3/22/2010
                                                                                     Appendix A - Off Track and/or forecast to Miss Target




                                                                                      SMDC                                    Year to
                                                                         Reporting             Target                                           Current   Full Year
                 Indicator                       Officer        Ref                   03/04             Q1 Result Q2 Result    date     Trend                             Performance Commentary from Head of Service
                                                                          Interval             2004/5                                           Status    Forecast
                                                                                      Result                                  Result


                                                                                                                                                                        Violent crime is currently high nationally. We are likely
                                                                                                                                                                        to miss the target set although the numbers of incidents
                                                                                                                                                                        are relatively small. It is hoped the Alcohol Exclusion
Violent crimes by a stranger (per 1,000
population)
                                              HR & Strategy
                                                              BVPI 127
                                                                a1
                                                                         Monthly       3.86     3.06      0.81      0.97       1.78
                                                                                                                                        D        L        Miss target   Zones will assist in reducing the number of alcohol
                                                                                                                                                                        related incidents. Public consultation is currently
                                                                                                                                                                        ongoing. The Community Panel received a presentation
                                                                                                                                                                        earlier in the financial year.

                                                                                                                                                                        Violent crime is currently high nationally. We are likely
                                                                                                                                                                        to miss the target set although the numbers of incidents
                                                                                                                                                                        are relatively small. It is hoped the Alcohol Exclusion
Violent crimes in a public place (per 1,000
population)
                                              HR & Strategy
                                                              BVPI 127
                                                                b1
                                                                         Monthly       7.57     7.43      2.14      1.52       3.66
                                                                                                                                        C        J        Miss target   Zones will assist in reducing the number of alcohol
                                                                                                                                                                        related incidents. Public consultation is currently
                                                                                                                                                                        ongoing. The Community Panel received a presentation
                                                                                                                                                                        earlier in the financial year.

                                                                                                                                                                        Violent crime is currently high nationally. We are likely
                                                                                                                                                                        to miss the target set although the numbers of incidents
                                                                                                                                                                        are relatively small. It is hoped the Alcohol Exclusion
Violent crimes in connection with licensed
premises (per 1,000 population)
                                              HR & Strategy
                                                              BVPI 127
                                                                c1
                                                                         Monthly       2.04     1.55      0.53      0.38       0.91
                                                                                                                                        C        L        Miss target   Zones will assist in reducing the number of alcohol
                                                                                                                                                                        related incidents. Public consultation is currently
                                                                                                                                                                        ongoing. The Community Panel received a presentation
                                                                                                                                                                        earlier in the financial year.
                                                                                                                                                                        Violent crime is currently high nationally. We are likely
                                                                                                                                                                        to miss the target set although the numbers of incidents
                                                                                                                                                                        are relatively small. It is hoped the Alcohol Exclusion
Violent crimes committed under the influence
(per 1,000 population)
                                             HR & Strategy
                                                              BVPI 127
                                                                d1
                                                                         Monthly       5.57     3.56      1.36      0.94       2.3
                                                                                                                                        C        L        Miss target   Zones will assist in reducing the number of alcohol
                                                                                                                                                                        related incidents. Public consultation is currently
                                                                                                                                                                        ongoing. The Community Panel received a presentation
                                                                                                                                                                        earlier in the financial year.


                                                                                                                                                                        Unfortunately, due to a number of redundancies and
The % of employees retiring early (excluding
ill-health retirements)
                                             HR & Strategy    BVPI 14    Quarterly    0.00%    0.20%     0.30%     0.60%      0.45%
                                                                                                                                        D        L        Miss target   consequent early retirements of employees over the
                                                                                                                                                                        age of 50, this target will not be achieved.


                                                                                                                                                                        67% result agreed with auditor. Approaches to this
                                                                                                                                                                        issue comply with highest standards. Some issues
Promotion of Race Equality                    HR & Strategy   BVPI 2b    Bi Annual    66%       89%       N/A        N/A       67%      TBD
                                                                                                                                                 L        Hit Target    remain regarding how approaches are delivered and
                                                                                                                                                                        resolving these will be the focus, and will aid
                                                                                                                                                                        achievement of target.
                                                                                                                                                                        This will be completed but not to timescales originally
                                                                                                                                                                        envisaged. Strategies are currently being reviewed and
Complete a full review of the Community
Strategy
                                              HR & Strategy   BVPI 1 b    Annual        X      Sep-04     N/A        N/A       N/A      N/A      L        Miss target   revised. This work is expected to be completed by the
                                                                                                                                                                        time of the next Steering Group meeting in December
                                                                                                                                                                        2004.




                                                                                                            Page 4 of 6                                                                             Produced 3/22/2010
                                                                                    Appendix A - Off Track and/or forecast to Miss Target




                                                                                     SMDC                                      Year to
                                                                        Reporting             Target                                             Current   Full Year
                 Indicator                     Officer        Ref                    03/04              Q1 Result Q2 Result     date     Trend                             Performance Commentary from Head of Service
                                                                         Interval             2004/5                                             Status    Forecast
                                                                                     Result                                    Result

                                                                                                                                                                                                                                    Q
                                                                                                                                                                         Although target date will be missed, expectation is that
                                                                                                                                                                                                                                    u
                                                                                                                                                                         this activity will still be completed (in New Year).
Introduce new performance software system HR & Strategy
                                                              Local
                                                            Indicator
                                                                        Quarterly     N/A
                                                                                              October
                                                                                               2004
                                                                                                          See      See      See
                                                                                                        Comments Comments Comments
                                                                                                                                         N/A      L        Miss target   Project is being progressed via Prince 2 principles with
                                                                                                                                                                         project team taking decision to consider options further -
                                                                                                                                                                                                                                    a
                                                                                                                                                                                                                                    l
                                                                                                                                                                                                                                    i
                                                                                                                                                                         currently considering 2 shortlisted suppliers.
                                                                                                                                                                                                                                    t
                                                                                                                                                                                                                                    y
                                                                                                                                                                                                                                    Q
                                                                                                                                                                         ENABLE e-procurement solution implemented in               u
Number of orders completed electronically       ICT
                                                              Local
                                                            Indicator
                                                                        Quarterly     N/A      15%        1%         3%         3%
                                                                                                                                         C        L        Hit Target    September 2004. Torex Purchase to Pay rollout will
                                                                                                                                                                         take place Q4.
                                                                                                                                                                                                                                    a
                                                                                                                                                                                                                                    l
                                                                                                                                                                                                                                    i
                                                                                                                                                                                                                                    t

% of appeals allowed against SMDCs
decision to refuse planning applications
                                              Planning      BV 204      Quarterly     29%      22%        27%       20%         24%
                                                                                                                                         C        L        Hit Target
                                                                                                                                                                         Marginally off track, by 2 %, for year to date but expect
                                                                                                                                                                         to hit target. Low being good


                                                                                                                                                                         New BVPI for 2004/05 which measures the Council's
                                                                                                                                                                         performance against indicators relating to planning
                                                                                                                                                                         advice, team work, design input and electronic delivery.
Quality of Service checklist                  Planning      BV 205      Bi Annual      X        12        N/A         10.00      10.00   N/A      L        Hit Target    The maximum score is 18. Current (mid year) score is
                                                                                                                                                                         estimated at 10. Work on improving customer
                                                                                                                                                                         satisfaction should help improve performance against
                                                                                                                                                                         the Quality of Service checklist too.

                                                                                                                                                                         2003/04 outturn of 72% as measured via Planning's
                                                                                                                                                                         own internal survey. As measured through MRUK's 3
                                                            BVPI 111
Satisfaction with Planning service            Planning        (see
                                                           comments)
                                                                     Quarterly       72%      75.00%      65%
                                                                                                                  Not Yet
                                                                                                                  Supplied
                                                                                                                                See
                                                                                                                              Comments   D        L        Hit Target
                                                                                                                                                                         yr. Best Value survey, result of 69% generated.
                                                                                                                                                                         Improvement in speed of processing may help improve
                                                                                                                                                                         satisfaction. Systems to improve telephone responses
                                                                                                                                                                         have also been introduced. Awaiting Q2 results
                                                                                                                                                                         Nine completed this year. Clearly there is more to do if   Q
                                                                                                                                                                         target is to be met, but year to date figure is better thanu
                                                                                                                                                                         corresponding figure of last year (7), and a number of     a
Completion of schemes of enhancement /
improvement resulting from grant
intervention
                                            Regeneration
                                                              Local
                                                            Indicator
                                                                        Quarterly      39       30         2          7          9
                                                                                                                                         C        L        Hit Target
                                                                                                                                                                         schemes are coming to fruition. Corporate Director
                                                                                                                                                                         advised that as from October 2004, this should be
                                                                                                                                                                                                                                    l
                                                                                                                                                                                                                                    i
                                                                                                                                                                         classed as a Regeneration related PI, and not              t
                                                                                                                                                                         Planning, in readiness for arrival of new Head of          y
                                                                                                                                                                         Service.                                                   S
                                                                                                                                                                         2003/04 outturn was recently amended by Budget             Q
                                                                                                                                                                         Manager (from £10.70) to reflect additional costs not      u
                                                                                                                                                                         previously accounted for. In light of this 50p increase, a
                                                                                                                                                                         Head of Service needs to reconsider 2004/05 target.        l
Cost of the Planning Service                  Planning
                                                              Local
                                                            Indicator
                                                                        Quarterly    £11.20   £10.50      £2.92     £5.99      £5.99
                                                                                                                                         D        L        Miss target   Costs of £5.99 at half way point indicate full year target i
                                                                                                                                                                         of £10.50 will not be achieved and an outurn towards       t
                                                                                                                                                                         £12 is more likely. None of these costs take into          y
                                                                                                                                                                         account income, which is up considerably on previous S
                                                                                                                                                                         year. Q1 and Q2 figures are cumulative.                    e
                                                                                                                                                                                                                                    r




                                                                                                            Page 5 of 6                                                                                Produced 3/22/2010
                                                                                  Appendix A - Off Track and/or forecast to Miss Target




                                                                                   SMDC                                     Year to
                                                                      Reporting              Target                                           Current   Full Year
                Indicator                     Officer       Ref                    03/04              Q1 Result Q2 Result    date     Trend                             Performance Commentary from Head of Service
                                                                       Interval              2004/5                                           Status    Forecast
                                                                                   Result                                   Result

                                                                                                                                                                      Action is to be completed but not to timescales            M
                                                                                                                                                                      originally envisaged. This is linked to Biddulph Housing   a
                                                                                                                                                                      Market Renewal programme and is now embedded into          r
                                                                                                                                                                      the Local Development Framework. Public                    k

                                                                                                                                               L
Publish an area action plan for Biddulph                    Local                           September   See      See      See                                         consultation/planning proposed for autumn 2004 with        e
                                           Regeneration               Quarterly     N/A                                               N/A               Miss target                                                              t
Town Centre                                               Indicator                           2004    Comments Comments Comments                                      Planning proposals being developed during early part
                                                                                                                                                                      2005. .Corporate Director advised that as from October     T
                                                                                                                                                                      2004, this should be classed as a Regeneration related     o
                                                                                                                                                                      PI, and not Planning, in readiness for arrival of new      w
                                                                                                                                                                      Head of Service.                                           n
                                                                                                                                                                                                                                 s
                                                                                                                                                                                                                                 Q
                                                                                                                                                                      Access and signage are key areas of improvement and u
Customer satisfaction with TIC             Regeneration
                                                            Local
                                                          Indicator
                                                                      Bi Annual    90%        95%       N/A       90%        90%
                                                                                                                                      F        L           TBD        will be focus of improvement activity, and will clearly be a
                                                                                                                                                                      helped through refurbishment of TIC                        l
                                                                                                                                                                                                                                 i
                                                                                                                                                                                                                                 t
                                                                                                                                                                      Results represent less enquiries (about 14%) than the R
                                                                                                                                                                      previous year. Poor weather has impacted on this, but e
                                                                                                                                                                      also increased partnership work has resulted in using a g
Number of Tourist Information enquiries    Regeneration
                                                            Local
                                                          Indicator
                                                                      Quarterly   107,500     113K     30,442    31,076     61,518
                                                                                                                                      C        L        Miss target
                                                                                                                                                                      central agency and 0800 tel no for processing all          e
                                                                                                                                                                                                                                 n
                                                                                                                                                                      advertising enquiries. This has meant that individual
                                                                                                                                                                      TICs are handling less tel/written enqs direct.            e
                                                                                                                                                                                                                                 r

N/A = None Applicable
TBD = To Be Determined




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