Double Loop Learning Jaime Sotelo Ada Lee Elizabeth Njeri Ngamau Harpreet Anand DOUBLE-LOOP LEARNING Definition (p. 46, Nonaka, I. & Takauchi, H. (1995)): “The questioning and rebuilding of existing perspectives, interpretation frameworks, or decision premises.” Learning “experts” claim that as this can be very difficult for organizations to implement, a form of artificial intervention is required. Illustration One: Double-loop Learning •“Model II” of Double-loop Learning, by Chris Argyris, is presented here, because “it includes the ability to call upon good quality data & make inferences, & it looks to include views & experiences of participants”. •“Model II” exists where “governing variables” associated with theories- in-use enhance Double-loop Learning. •“Model I” on the other hand, is not presented here because it is said to inhibit Double-loop Learning. Illustration Two: Double-loop Learning Ref.: Peter Senge - The Fifth Discipline (1990) Step 1 Step 2 Step 3 Step 1a Step 2a Step 3a Analysis DOUBLE LOOP OCCURS WHEN: The underlying values are changed, or questioned, and new actions follow. It tests the assumptions underlying each task or activity. You succeed convincing the external environment of the benefits of an alternative approach. You can alter the underlying variables, change strategic direction, and potentially lead to improved outcomes. Analysis • Test the assumptions underlying the task. • Convince the external environment of the benefits of an alternative approach. • Alter the underlying variables, change strategic direction, and potentially lead to different consequences. FUN ACTIVITY: DO IT YOURSELF (DIY)- A HOUSE OF CARDS Activity – House of Cards Build a house using playing cards Aim build the tallest card house Time Limit 5 minutes Group Formation 3 per group Process – A House of Cards Remove the cards from the deck. Lay them flat on a plain, even surface. Select a few cards, one pair at a time. Join them together as an “A” frame (see photo), two cards at a time. Repeat the activity any number of times, as desired. What you have to do ……… What you have to do ……… A House of Cards (cont.) Lay cards flat over the pairs forming “A” frames. Ensure the “A” frames are fully-covered from end to end, with cards laid flat. Repeat the activity of arranging pairs of cards as “A” frames, over the flat cards. Repeat the above any number of times, as desired, to raise the levels of cards. What you have to do ……… What you have to do ……… Barriers to Double Loop Learning •Lack of preparation. • Lackof opportunity to evaluate/investigate steps and situation. • Lack of authority to implement the change. • Lack of knowledge. • Defensive reaction and/or hostility to change. • Internal politics. Feedback What have you learned? Summary Insight: Need to continually examine/challenge processes followed, and be supported in doing so. Sponsorship by top Management is imperative to achieve Double-Loop learning, Corporate-wide. More effective if this is applied from bottom up. Best applied in environments where changes are constant. External factors reinforce Double-loop Learning process. Conclusion The capacity for Double-loop Learning does not inhibit single-loop Learning, instead, it actually helps it. Double-loop Learning depends on questioning associated with Real-time and Continuous Improvement. Double-loop Learning promotes a learning & development application. Double-loop Learning allows continual feedback.
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