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Jesse Kendall 123 Elm Street ▪ Miami, FL 33183 Home: 305-555-5555 ▪ Cell: 305-444-4444 ▪ E-mail: email@example.com BANQUET MANAGER PROFILE Organized and efficient Banquet Manager with proven track record of improving customer service by raising standards and expectations for employees. Regularly receive outstanding ratings on customer surveys after functions. Demonstrated skill in managing staffs of up to 55, excelling in staff development and retention. Named Manager of the Quarter. Core competencies include: . • Event Planning • Operations Management • Purchasing • Contract Negotiation • Budget Management • Presentation Skills • Inventory Management • Accounting/Bookkeeping • Cost Control • Customer Service • Revenue Forecasting • Staff Retention LEADERSHIP EXCELLENCE ABC COUNTRY CLUB, Miami, FL 20xx - Present Banquet Manager Report to the General Manager. Effectively manage more than 50 service staff and direct scheduling, inventory management, hiring, payroll, and staff development. Oversee three ballrooms seating up to 600 guests and on-site ceremonies. Increased the customer service level by creating policies, procedures, and checklists that ensured higher standards and accountability. Consistently received very high ratings on post-function customer feedback. Wrote a training manual for staff development. BCD SEAFOOD RESTAURANT, Miami, FL 20xx – 20xx Banquet Sales and Marketing Manager Recruited on a contract basis to drive bottom-line profitability of banquet services. • Launched effective marketing initiatives, targeting untapped customer groups. • Maximized usage of the 110-seat private banquet room through smart booking and exceptional customer service. • Recognized for exceeding expectations. CDE CORPORATION, Miami, FL 20xx – 20xx Banquet Manager, XYZ Hotel Oversaw a department with a staff of 55 and three assistant managers, achieving high standards of quality service. Named Manager of the Quarter in 20xx. EDUCATION Bachelor of Arts in Business Management XYZ College, Miami, FL TRAINING Professional Selling Skills Trainer Certification in Hospitality Negotiation Skills Course
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