Docstoc

OFMDFM Master 542-281

Document Sample
OFMDFM Master 542-281 Powered By Docstoc
					Overcoming the Barriers to Joined-Up Government,
                20 October 2003




CITU(NI) PERSPECTIVE
                               JOHN PRICE
                Deputy Director         Central IT Unit (NI)
                         Citizen Facing Solutions

OnlineNI
Government Gateway
NICIC Review – CRM
Multi-Channel – DTV, Kiosks
Geographic Information Systems (GIS)
Public Service Wide
AGENDA
Background
Where are we now?
Issues
Way Forward
PROGRAMME FOR                     CORPORATE
GOVERNMENT                        STRATEGIC
We will modernise                 FRAMEWORK
government and make it more
open and accessible to the        VISION:
public …                          A modernised,
                                  efficient
Key to this will be to meet the
                                  government,
needs of the public in a
                                  alive to the latest
coherent way, linking
                                  developments in
together services provided by
                                  e-business; and
different departments and
                                  meeting the needs
indeed different parts of the
                                  of citizens and
public sector, in an easily
accessible, joined up way.        businesses
CORPORATE STRATEGIC FRAMEWORK
TARGETS:
   25% of all key services to be capable of being delivered
   electronically by 31 December 2002 and 100% by 31 December
   2005.
       Key Services - those which

       Provide services which are highly
       valued by the citizen; or
       Result in a high number of
       transactions with citizens; or
       Require the citizen by law to
       transact business with the public
       sector
ONLINENI – E-GOVERNMENT STRATEGY 2003
VISION:

  “Where feasible, the citizen should be able
  to transact satisfactorily at their first point of
  contact with Government”
 ONLINENI – E-GOVERNMENT STRATEGY 2003

Services that meet      Delivery through –
the needs of citizens
                        PSG Sub-Group
Choice                 E-Government Project Board
Convenience            Departmental E-Business
Simplicity             Strategies

Inclusiveness
WHERE ARE WE NOW?

Progress against E-Gov targets
    56% by 31 December 2002
Web Presence
    all Organisations           E-Business Strategies
    mostly “informational”
                                 Executive Programme Funds
    some forms                  (Innovation & Modernisation)
    some transactions
                                 OnlineNI E-Government Strategy
    OnlineNI portal
                                 E-Minister (Ian Pearson)
WHERE ARE WE NOW?
Corporate Projects
       OnlineNI Portal
       Public Service Network (PSN)
       NI Citizen Interaction Centre (NICIC)
       Government Gateway
       Common Address File (Pointer)
       E-HR
       EDRMS
       Knowledge Network
       Accounting Services
       E-Gov Pilot Projects
Live from 31 March 2003
12 information streams       www.onlineni.net
1800 + themed links
 90,000 + search indexed
items     across 185 sites
Indexed Press Releases
Ministerial and HOCS
endorsement
NI Libraries Feedback
Network

Emphasis on:
Usefulness/relevance to
citizen & business
 Transactional rather
than informational
WHERE ARE WE NOW?
Other Projects
       Classroom 2000 (C2K)
       Rural NI Portal               Planning Service
       DVLNI                         Property Certificates Online
       Electronic Libraries for NI   Land Registers (LandWeb)
       General Register Office       NIHE
       Companies Registry            Causeway
       DVTA
       LearnDirect
       Farmer Access Points
       JobCentres Online
WHERE ARE WE NOW?

Other Potential Developments


 E-Daily/Kiosks
 Smart Communities – MyTown
 Digital Inclusion
 Broadband aggregation
 iDTV
 Customer Relationship Management (CRM)
 SMS
 Smartcards
ISSUES

Pre-Requisites: the environment to enable
the delivery of E-Government

  Political
  „Cultural‟
  Legislative
  Technical
  Citizen Issues
Pre-Requisites:        Pre-Requisites:     Pre-Requisites:
Political              Legislative         Technical


Programme for         Reserved matters      Policies/Standards/Guide-
Government                                  lines/Frameworks
                         Freedom of
OnlineNI E-              Information            Inter-connectivity
Government Strategy      Data Protection        Inter-operability
Corporate Technical   Devolved matters          Security
Framework
                         Electronic             Authentication
Governance               Communications
                                                Data Sharing
E-Minister               Act (NI) 2001
                                                Intellectual Property
                         Equality Issues
                                                Rights
                         (EIA)
Citizen Issues
Access for all who want it
Multi-Channel Access
Social Inclusion/Digital Divide
Confidence and competence          Bridging the Digital Divide in NI
Useful & relevant content              41% of homes own a computer
Trust                                  29% have access to the Internet
Choice, convenience & simplicity       60% have mobile phone

                                        (Continuous Household Survey,
                                        Belfast Telegraph, 28 March 2003)
„Cultural‟ Issues

Role of the “centre”
Corporacy (v silo based)
Customer focused services
Resources – manpower, money, skills
Front office staff – educated, enabled,
      empowered
WAY FORWARD

 Growing Corporacy – Need for more Collective Approach
 Need to Work Collaboratively
 Need to Share Lessons & Experience
 Need to Maximise Information Exchange & Share Research
 Need to Recognise the Great Things Done & Underway
 Centre as Catalyst
 Resources and/or Will
 Vision
 Customer Focus
WAY FORWARD

SOCITM & CITU(NI)
Build on achievements to date:
Catalysts
Knowledge & Information Sources
Skills & Best Practice
Advice, Guidance & Training
Conferences/Seminars
Assistance & Support
Vision
WAY FORWARD


Today:
Affirmation of our collective will to continue to
make joined-up e-government happen
We all have a part to play to achieve the
vision:
   “Where feasible, the citizen should be able
   to transact satisfactorily at their first point of
   contact with Government”
JOHN PRICE
Deputy Director, CITU(NI), Citizen Facing Solutions




john.price@ofmdfmni.gov.uk

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:8
posted:3/19/2010
language:
pages:20