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SOP's Dec2009

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					                 PORTSMOUTH FIRE DEPARTMENT

                         MISSION STATEMENT




The Mission of the Portsmouth Fire Department is to protect the lives
and property of the citizens and visitors of the City of Portsmouth
against fire, sudden medical emergencies, hazardous materials incidents,
and natural or man-made disasters.




January 2009                                                   Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                               Standard Operating Procedures

                                          PREFACE

Portsmouth Fire Department Standard Operating Procedures (SOPs) attempt to anticipate
situations and then recommend a preferred course of action. SOPs are not designed to be all-
inclusive and/or to replace sound judgment that is based on facts and/or experience.

Deviation from a SOP recommended course of action might be necessary and acceptable if the
action(s) taken can be explained and justified. Unjustified or arbitrary deviation from a SOP is
unacceptable.

This manual does not take precedence over the city’s Administrative Policies (APs). Should
there be a discrepancy between a SOP and an Administrative Policy, the Administrative Policy is
to take precedence.

Each member of the Portsmouth Fire Department is responsible for reviewing and familiarizing
themselves with all departmental SOPs. Supervisors shall review SOPs with their personnel on a
regular basis.




January 2009                                                                        Page 1 of 1
               PORTSMOUTH FIRE DEPARTMENT
                       Standard Operating Procedures
100                          Administration
101   Department Organization                           January-09
102   Collateral Duties                                 January-09
103   Promotional Process                               January-09
104   Master Fire Fighter Program                         July-09
105   Routine Work Hours                                January-09
106   Leave Policy                                     November-09
107   Annual Info Exchange                              January-09
108   Morning Information Exchange                      January-09
109   Documents and Reports                             January-09
110   Service & Non Service Connected Injuries          January-09
111   Uniforms                                            July-09
112   Personal Grooming Standard                        January-09
113   Awards and Honors Program                         January-09
114   Performance Evaluations                          September-09
120   Internet Use                                      January-09
121   Cell Phone Usage                                  January-09
122   Department Take Home Vehicle                      January-09
123   Wellness and Fitness Program                      January-09
124   Smoking in Department Buildings and Spaces        January-09
125   FEMA VATF2 Membership                             January-09
126   Flag Display                                     September-09
127   Firearms and Other Weapons                        January-09
128   Solicitations                                     January-09
129   Lock Box (Knox Box) Management System             January-09
130   Ride-A-Long Program                                 July-09
131   Post Incident Analysis                           September-09
132   Locker Inspections                               September-09
133   Internal Communications                           October-09
134   Training and Travel Policy                       November-09

200                            Operations
201   Personnel Accountability System                   January-09
202   Rapid Intervention Teams                          January-09
203   Mayday Procedure                                  January-09
204   Fireground Pump Operations                        January-09
205   Staging at Criminal/Domestic Incidents            January-09
206   Rehabilitation                                   September-09
207   Fireground Operations                            September-09
210   High Rise Fire                                    January-09
211   Emergency Operations Involving Elevators          January-09
212   Carbon Monoxide Response                          January-09
213   Natural Gas Emergencies                           January-09
214   Bomb Threats and Explosive Devices                January-09
215   Vehicle Extrications                              January-09
216   Response to Incidents on Interstate Highways      January-09
               PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedures
200                           Operations
217   Service Call - Lock Out                               January-09
218   Landing Zone Operations                               January-09
219   Use of Traffic Cones                                    July-09
220   Company Operations - Hazardous Materials              January-09
221   Company Operations - Building Collapse                January-09
222   Company Operations - Trench Rescue                    January-09
223   Company Operations - Confined Space                   January-09
224   Rope Rescue Operations                                January-09
230   Severe Weather Response                               January-09
231   Hurricane Procedure                                     July-09

300                  Emergency Medical Services
301   Medical Incident Review                               January-09
302   EMS QA/QI Program                                     January-09
303   Ambulance Diversion Policy                            January-09

400                 Fire Prevention and Investigation
401   Fire Prevention Investigation                         January-09
402   Law Enforcement Powers and Use of Force               January-09
403   Unsafe Structures                                       July-09
404   Home Fire Safety Surveys                             September-09

500                      Buildings and Grounds
501   Station Parking                                       January-09

600                    Apparatus and Equipment
601   Driving Department Vehicles                           January-09
602   Wheel Chock Usage                                     January-09
603   Apparatus Preventive Maintenance                      January-09
604   Fire Hose Testing and Maintenance                     January-09
605   Fire Boat Operations                                  January-09
610   Self Contained Breathing Apparatus                    January-09
611   Personal Protective Equipment                         January-09

700                        Communications
701   Radio Communications                                  January-09
702   Radio Repeater Operation                                July-09

800                         Other Agencies

900                        Miscellaneous
901   Safe Haven for Newborns                               January-09


Approved by: __________________________________________   November-09
                         Don Horton, Fire Chief
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 101

                              DEPARTMENT ORGANIZATION

PURPOSE
Each employee must be aware of where within the organizational structure he or she fits. Such
information helps to provide for the employee’s safety as well as the efficiency of the
department.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Unity of Command
Every employee has a specific supervisor, be it a Company Officer, Emergency Medical Service
Supervisor, Battalion Chief, EMS Manager, Deputy Chief or Chief of Department. The
supervisor is responsible to ensure that the employee is aware of situations, conditions, and
standards that affect the performance of their duties. Likewise, it is the employee’s responsibility
to assure that their supervisor is aware of conditions and concerns about the workplace.

Temporary assignments are necessary within the department to provide a consistent level of
service to the citizens of Portsmouth, and as necessary to the region. These temporary
assignments do not relieve the employee, or the supervisor, of their responsibilities to the
organization, or each other.

Span of Control
The Department is organized in a manner so that each supervisor is responsible for a specific
number of units (employees, companies, medic units, bureaus). This is done to assure that the
work is performed in a timely and efficient manner.

Division of Labor
Work within the department is assigned to units and employees, to minimize duplication of
effort. Work assignments are made with consideration of several factors (geography, level of
expertise, and additional responsibilities). Additionally, the concept of Division of Labor allows
for the assignment of responsibility and recognition of achievement.

Discipline
Discipline within the organization is maintained by each employee working to improve the
organization, by recognizing obstacles to good service, and quickly forwarding identified
problems to those individuals best able to handle the situation.




January 2009                                                                            Page 1 of 1
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 102

                                   COLLATERAL DUTIES

PURPOSE
The work of the department is such that efficient operations are dependent on a wide variety of
support activities. To accomplish these support functions in an efficient manner and with the
available personnel, delegation is a necessity.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel assigned a collateral duty.

PROCEDURE
Depending on rank and/or assignment, department members will be assigned a collateral duty or
duties.

Collateral duty assignments and responsibilities shall be communicated through the department
but because of the need to update or change assigned duties a list of collateral duties will be
distributed accordingly.

In order to communicate the status of each assigned Collateral Duty, a quarterly report, PFD
Form 81, shall be submitted by each member designated to the Deputy Chief of Operations, no
later than the dates indicated below:

           •   January 15
           •   April 15
           •   July 15
           •   October 15

The quarterly report should identify the status of the collateral duty, enablers and restrainers, as
well as the goals the member has identified for the next quarter.




January 2009                                                                            Page 1 of 1
                               CITY OF PORTSMOUTH
                      FIRE, RESCUE AND EMERGENCY SERVICES
                          Standard Operating Procedure No. 103

                                 PROMOTIONAL PROCESS

PURPOSE
To select the most qualified candidate from those eligible for promotion, the following process
has been established.

PROCESS
Eligibility Criteria for Promotion
    • All candidates must meet all of the applicable promotional eligibility requirements for
        Civil Service Rules #22, #23 and #24.
    • Under the city’s Standards of Conduct, no individual with a second group offense(s),
        committed within the last two years and/or third group offense(s) committed within the
        last three years will be eligible.
    • All candidates must have a minimum certification level of EMT-B, Fire Instructor I, and
        Fire Officer I on a date set by the Fire Chief.

Promotional Process and Points
The selection of a candidate for promotion will follow a multi-step process. Each step has been
given a number of possible points as follows:

           1.   Written Exam                                Up to 100 points
           2.   Seniority Points                            Up to 8 points
           3.   Assessment Interview                        Up to 30 points
           4.   Evaluation of Education/Certifications      Up to 13 points
                                    Total:                  Up to 151 points

Written Exam/Seniority Points
The written exam is the initial step in the promotion process. The written test will be offered in
accordance with Civil Service Rules. To be eligible to take the exam, the candidate must have
served at least 11 months in the present rank at the time the exam is given. Guidelines regarding
the written exam and seniority points are as follows:
    • The Civil Service Commission will establish a minimum passing score for the written
        exam. A candidate must meet this minimum to continue in the promotional process.
    • Seniority points will be added, as the second step, to the written exam score based on
        Rule 23 of the Civil Service Commission for those eligible and who meet the minimum
        requirements of the written exam.
    • The written exam score plus seniority points will become the total written exam score.
    • A post-test review will be scheduled to provide candidates an opportunity to review their
        test.
    • Persons who do not pass the written exam are automatically disqualified from continuing
        on in the promotional process.




January 2009                                                                          Page 1 of 5
                             CITY OF PORTSMOUTH
                    FIRE, RESCUE AND EMERGENCY SERVICES
                        Standard Operating Procedure No. 103

                               PROMOTIONAL PROCESS

Assessment Interview
Assessment interviews are the third step in the promotional process. All candidates who
successfully pass the written test will be scheduled for an Assessment Interview.

Assessment Interview will be comprised of the following:
   • The candidate will be given a series of six (6) job-related questions or tasks, which are
      selected by the Fire Chief. Each question will have a value of up to five (5) points,
      with the maximum of 30 points from this process counting toward the overall score.
   • The panel members will vary in composition based on the position being filled. Panel
      members for each of the positions are as follows:
          o Lieutenant — One internal department member at the rank Fire Lieutenant or
              above and two external fire department representatives at the rank of Fire
              Lieutenant or above.
          o Captain — One internal department member at the rank of Fire Captain or
              above, and two external fire department representatives at the rank of Fire
              Captain or above.
          o Battalion Chief — The Deputy Chief of Operations and one external fire
              department representative at the rank of Fire Battalion Chief or above, and a
              City of Portsmouth civilian employee who is at the director, assistant director
              or manager level.
   • The Department of Human Resource Management will approve the selection of panel
      members.
   • Orientation and training will be provided to the panel member prior to the assessment
      interview.
   • The assessment interview score will be calculated by averaging the individual panel
      member’s scores for the candidates.
   • Panel members will calculate the composite score and place it in a sealed envelope,
      which will be forwarded to the Department of Human Resource Management for
      validation.

Education/Certification
Formal education and technical certifications earned by candidates are evaluated and serve as
the fourth step of the promotional process. Evaluation of education/certifications will be
completed as follows:
    • The Deputy Chief of Administration, with the assistance of the Battalion Chief of
       Training, will compile and record the appropriate points for education/certificates as
       described below.
    • The total amount of points achieved by this step will represent up to thirteen (13)
       points of the overall score.




January 2009                                                                         Page 2 of 5
                              CITY OF PORTSMOUTH
                     FIRE, RESCUE AND EMERGENCY SERVICES
                         Standard Operating Procedure No. 103

                                PROMOTIONAL PROCESS

Education
Points will be awarded based on the level of formal education that the candidate has
completed as outlined below.
       The maximum number of points allowed is six (6).
   • The highest level of education that will be awarded points is a Masters Degree.
   • Candidates who have not completed a degree, education points will be awarded for
       semester hours completed. An official college transcript will serve as prove of hours
       completed.
   • The following is the breakdown of the awarding of points for formal education:
           o Masters Degree                        6
           o Bachelors Degree                      4
           o At least 90 semester hours            3
           o Associate Degree                      2
           o At least 30 semester hours            1

Certifications
This category is designed to give credit for those candidates who have certifications that are
not required by all members of the fire department, and to create an initiative for potential
candidates to seek experience in specialized areas of the fire service, as well as to increase
their job related training.
        Points will be given to those Virginia Department of Fire Programs, Virginia
        Department of Emergency Management, National Fire Academy, and Virginia Office
        of Emergency Medical Services certifications listed below.
        Not included in this category are certifications that are required by all fire department
        members, which include EMT-B, Fire Instructor I, and Fire Officer I.
        A maximum of seven (7) points is possible in this category.

Points will be awarded for only the highest certification in each category, unless noted. The
following is a list of certifications that are awarded points:

   •   Trench Rescue, Rope II (Operations Phase II)          1
       Rope Rescue III                                       2

   •   Fire Instructor II                                    1
       Fire Instructor III                                   2

   •   Fire Officer II                                       1
       Fire Officer III                                      2

   •   NFA Public Fire Education                             1 for all three classes
       Public Fire Educator Level I
       Communicating with Children

January 2009                                                                            Page 3 of 5
                             CITY OF PORTSMOUTH
                    FIRE, RESCUE AND EMERGENCY SERVICES
                        Standard Operating Procedure No. 103

                               PROMOTIONAL PROCESS


     •   Aircraft Rescue & Fire Fighting for             1 for all three classes
                Structural Fire Departments
         Fire Attack (Essentials, Intermediate,
                Evolutions, or Fire Ground Operations)
         Mayday Firefighter Down

     •   NFA Leadership I: Strategies for                1 for all three classes
            Company Success (LS-1)
         NFA Leadership II: Strategies for
            Personal Success (LS-II)
         NFA Leadership III: Strategies for
                   Supervisory Success (LS-JII)

     •   NFA Incident Command System (ICS)               1 for all three classes
         NFA Incident Safety Officer
         NFA Building Construction
               (Combustible or Non-Combustible)

     •   NFA Preparation for Initial Company          1 for all three classes
            Operations (PICO) - formerly MCTO: P
         NFA Managing Company Tactical Operations
            Command Decision Making (MCTO: D)
         NFA Strategy and Tactics for Initial Company
            Operations (STICO) - formerly MCTO: T

     •   HazMat Technician                               1
         HazMat Specialist                               2

     •   Fire Inspector 1031                             1

     •   Fire Investigator 1033                          1
         Basic Law Enforcement                           2

     •   EMT-Enhanced                                    1
         EMT-Intermediate                                2
         EMT-Paramedic                                   3




January 2009                                                                       Page 4 of 5
                               CITY OF PORTSMOUTH
                      FIRE, RESCUE AND EMERGENCY SERVICES
                          Standard Operating Procedure No. 103

                                  PROMOTIONAL PROCESS

All certifications must be current and valid as determined by expiration date on the certificate or
by other documented source such as a letter from the certifying agency.

If a certificate has no expiration date, it is assumed valid until such time as the certifying agency
through policy or letter documents otherwise.

Official college/university transcripts from accredited institutions only will serve as proof of
degree completion or semester credit hours earned.

Education/Certification information will be evaluated beginning on a date established by the Fire
Chief. No education/certification information will be accepted for consideration of points or
eligibility after the established date. It is each candidate’s responsibility to ensure his or her
training file is up to date.

Appointments
The Fire Chief will make the appointment to the vacant position, contingent on successfully
passing a physical exam and drug screening.




January 2009                                                                             Page 5 of 5
                    PORTSMOUTH FIRE DEPARTMENT
                         Standard Operating Procedure No. 104

                        MASTER FIREFIGHTER PROGRAM

PURPOSE
Subject to the availability of funds, as recommended by the City Manager and authorized
by the City Council, the City of Portsmouth hereby establishes a program to recognize
Firefighters for their service.

SCOPE
This procedure applies to all Portsmouth Fire Department who may be eligible for the
Master Firefighter Program.

PROCEDURE
The Master Firefighter Special Recognition Program is not a position, classification, or
rank within the department. It is a special recognition, subject to the availability of
funding, recommended by the Fire Chief in accordance with the following guidelines,
and approved by the City Manager. This recognition will be in the form of a $1500 yearly
salary increase for the period of time the firefighter retains this designation and shall be
certified every year.

Guidelines
The standards for receipt and retention of this recognition are as follows:
   • Completion of ten years of service with the city, as a Firefighter.
   • Attainment and continuation of satisfactory physical standards as established by
       the Fire Chief.
   • Must obtain a score on the latest Lieutenant’s promotional exam through a
       combination of written score and service points that is equal to the passing score
       as set and determined by the Civil Service Commission. Scores are to be provided
       in accordance with existing Civil Service rules. Note: At the completion of fifteen
       years of continuous service, those who hold the Master Firefighter designation
       will no longer be required to pass the promotional exam in order to retain their
       Master Firefighter status.
   • No second group offense(s), under the city’s Standards of Conduct, committed
       within the last two years.
   • No third group offense, under the city’s Standards of Conduct, committed within
       the last three years.

Selection and Re-certification
Selection and Re-certification of Master Firefighter Status
   • In December of each year, the Department’s Administration Coordinator will
        prepare a list of all firefighters who will reach ten (10) years of service as of July
        1 of the next calendar year, for submission to the Fire Chief.
   • Between May 15 and June 1 of each year, all Master Firefighters will have their
        personnel folder reviewed by the Administrative Battalion Chief and/or Captain in
        Training. The names of the firefighters who meet the eligibility or re-certification
        criteria will be forwarded to the Fire Chief.



Rev. July 2009                                                                    Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 104

                           MASTER FIREFIGHTER PROGRAM

       • The Fire Chief will submit a list of Master Fighter candidates to the Director of
           Human Resource Management for verification. The verified list will be submitted
           to the City Manager for approval.

The Fire Chief shall compile the above information on all potential candidates for receipt of the
Master Firefighter recognition. The City Manager will advise the Chief of the Department of
funds available to the department for this program. Upon receiving notification of available
funding, the Chief will select a number of Firefighters consistent with available funding. The
Chief will advise the Human Resources Department of his/her individual selections. The Human
Resources Department will certify to the City Manager that these selections do qualify in
accordance with the provisions of the Master Firefighter Special Recognition Program. The
Chief of the Department may select fewer employees for Master Firefighter than the funding
would permit in a given year. Likewise, the Chief may elect not to replace a Master Firefighter
whom, for whatever reason, loses that recognition.

Master Firefighters shall retain this special recognition only as long as they continue to meet all
of the above requirements, and all cases shall be certified to the City Manager every year.

All Master Firefighters will lose the Master Firefighter recognition immediately upon promotion
to Lieutenant.




   Rev. July 2009                                                                  Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 105

                                  ROUTINE WORK HOURS

PURPOSE
To ensure that the citizens of Portsmouth are provided with a consistent and dependable level of
services, it is the policy of the Portsmouth Fire Department that all employees are to report for
work on time.

Unless specifically granted permission by their supervisor (Company Officer) to deviate from the
routine work schedule, personnel shall be available at the times specified below.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Personnel assigned to Operations
Personnel assigned to Operations will report for work at the assigned station at or prior to
0800 hrs. on their scheduled workday. The regular and normal work assignment shall be for 12
hours, with usual leave periods being taken in 12-hour increments. As granted by their
respective officer and in accordance with department and city leave policy, those employees
granted permission to report at any time other than 0800 hrs (e.g. 2000 hrs.) shall be at the
assigned station at or prior to the required time.

When reporting for work the employee shall be ready to perform the tasks assigned by their
supervisor. The employee will have all personal protective equipment necessary to perform the
job requirements (i.e. helmet, bunker coat, bunker pants, boots, gloves, flash hood, SCBA face-
piece, etc.). If the assignment involves an overnight stay the employee shall report with bed
linens and personal grooming items necessary.

At the end of the assigned shift, the employee shall converse with their relief, relaying all
pertinent information, concerning equipment status, events during the duty assignment and
upcoming station and department events (i.e. building and equipment maintenance schedules,
department memos, etc.). The employee will then notify their Company Officer that the relief
has been briefed and unless otherwise needed they will be off-duty.

If an individual assigned to operations is unable to be at the location when assigned, the
employee will notify their Battalion Chief (or acting Battalion Chief) of the employee’s
inability to be present at the assigned time. This notice shall take place between 0700 and
0715 hrs. on the day assigned to work. This requirement is made so that management is able to
make the essential adjustments to ensure that all required assignments are covered without
placing the citizens and personnel at risk. The employee shall at the time of this notice, notify the
supervisor as to how the employee would like the supervisor to record the time away from work
in department records (i.e. sick, family sick leave, etc.).

Failure to notify the supervisor as indicated above shall be considered a violation of department
policy.



January 2009                                                                             Page 1 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 105

                                  ROUTINE WORK HOURS

In the event it is necessary to change the employee’s work location, the supervisor shall attempt
to give the employee a minimum of 24-hours notice. When 24-hours notice is given all
conditions discussed above shall be applicable. In the event the situation does
not allow for 24 hours notice of altered work location the employee will be allowed appropriate
time to relocate to the assigned location. This time shall not exceed 30 minutes.

Personnel assigned to Administration, Training, and Fire Prevention
Personnel assigned to Administration, Training, and Fire Prevention will report at the assigned
work location at 0800 hrs. prepared to perform assigned duties until 1700 hrs. (with an hour for
lunch), Monday through Friday. As necessary to perform the required work, scheduled hours
may be modified, within the limits established by the city’s Administrative Policy Directive
concerning Compensatory Time and Overtime assignments.

When the employee assigned to Administration, Training, or Fire Prevention is unable to
be at his/her work assignment on time, it is that employee’s responsibility to notify the
individual’s supervisor of the situation no more than 30 minutes after the assigned time to
report of the inability to report for work. The employee shall at the time of this notice, notify
the supervisor as to how the employee would like the supervisor to record the time away from
work in department records (i.e. sick, family sick leave, etc.).

Failure to notify the supervisor as indicated above shall be considered a violation of department
policy.

Personnel assigned to Emergency Medical Services
Personnel assigned to Emergency Medical Services will report to work at the assigned time and
location. Due to the wide variety of shift assignments currently being used within this division, it
is the EMS Supervisor’s responsibility to ensure that all employees are aware of the assigned
duty locations and the times to start and end work periods.

At the end of the assigned shift, the employee shall converse with their relief, relaying all
pertinent information, concerning equipment status, events during the duty assignment and
upcoming station and department events (i.e. building and equipment maintenance schedules,
department memos, etc.).

EMS employees unable to be at the work location at the time assigned shall notify the on-
duty EMS supervisor of the situation, a minimum of 30 minutes prior to the assigned time
to report to work. This requirement is made so that management is able to make the essential
adjustments to ensure that all required assignments are covered without placing citizens and
personnel at risk. The employee shall at the time of this notice, notify the supervisor as to how
the employee would like the supervisor to record the time away from work in department records
(i.e. sick, family sick leave, etc.).
Failure to notify the supervisor as indicated above shall be considered a violation of department
policy.



January 2009                                                                            Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 105

                                 ROUTINE WORK HOURS

In the event it is necessary to change the employee’s work location, the supervisor shall attempt
to give the employee a minimum of 24-hours notice. When 24-hours notice is given all
conditions discussed above shall be applicable. In the event the situation does not allow for 24
hours notice of altered work location the employee will be allowed appropriate time to relocate
to the assigned location. This time shall not exceed 30 minutes.




January 2009                                                                         Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 106

                                        LEAVE POLICY

PURPOSE
The purpose of this policy is to provide guidelines for the proper application of Department and
City Administrative Policies (APs) regulating the various types of leave utilized within the
department.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
This policy applies to all personnel in the Portsmouth Fire Department, including sworn and non-
sworn, assigned to Operations and Administrative divisions. The appropriate supervisor must
approve all leave before being taken.

Note: A normal workday/assignment will be considered:
   • 12-hours for personnel assigned to a 53-hour workweek (e.g. Operations).
   • 8-hours for personnel assigned to 40-hour workweek (e.g. Administration).

The types of leave covered by this policy include:
   • Annual Leave
   • Holiday Leave
   • Kelly Day
   • Sick Leave
   • Military Leave
   • Jury Duty /Court Subpoena
   • Death in Family Leave
   • Approved Leave without Pay
   • Fire Department Business
   • Fire Department Training
   • Relief Leave for Sworn Personnel
   • Relief Leave for Non-Sworn Personnel

ANNUAL LEAVE
Reference: AP #30
This section establishes the policy relative to the application and administration of annual leave.

Personnel Assigned to Operations
Annual leave relative to personnel assigned to Operations may be taken, if approved, in hourly
increments during the scheduled 24-hour tour of duty between the hours of 0800-0800.

Note: For Battalion Chiefs or Captains working in their relief, the scheduled tour of duty is
between 0700-0700.




Rev. Nov 2009                                                                          Page 1 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 106

                                       LEAVE POLICY

Personnel Assigned to Administration
Annual leave for personnel assigned to the Administration Division is normally scheduled during
the 8-hour workday, and can be taken in hourly increments. Personnel assigned to EMS
operations (non-sworn) are normally scheduled for 8, 12, on 16-hour periods

Annual Leave Balances
If an employee transfers from Administration to Fire Operations or vice versa, the leave balance
will be adjusted by a factor of 1.5.

Administration of Annual Leave
Annual leave is tracked for Fire Operations personnel on the company timesheets, which are
completed at the end of each 27-day work cycle. Each company’s timesheet must be turned in to
the Administrative Office in the form of the spreadsheet file within 7 days of the end of the
cycle.

Company officers are responsible for keeping track of their individual personnel leave balance
for annual leave and sick leave. The company officer will fill out the Leave Usage balance form
and forward it to their Battalion Chief and to the Deputy Chief of Operations as per instructions
on the form.

Administrative Division and EMS Operations non-exempt personnel will complete timesheets,
which are to be signed by their supervisor and are due in to the Administrative Office by 10:30
Monday morning.

Procedure for Scheduling Annual Leave - Operations
Company Officers shall submit a Quarterly Annual Leave Form in duplicate to the Battalion
Chief at least 15 days prior to the beginning of each quarter (listed below). Such forms shall
contain the names of all personnel assigned to the company, the total annual leave hours
requested by each member, if any, and other such information for which space is provided on the
form. Quarters are as follows:

       Quarter 1          January, February, March
       Quarter 2          April, May, June
       Quarter 3          July, August, September
       Quarter 4          October, November, December

Prior to submission of the request form, the Company Officer shall coordinate annual leave
requests so that no overlapping annual leave periods exist between personnel assigned to their
company.

Amount of consecutive leave approved shall be within the discretion of the Company Officer
depending upon anticipated company strength, company operations, etc., and the Company
Officer shall investigate the annual leave periods requested to ascertain that no unresolved
conflict exists that may dictate the necessity of such personnel being on-duty and that the


Rev. Nov 2009                                                                       Page 2 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 106

                                       LEAVE POLICY

employee has the appropriate positive balance of leave to cover the request. When appropriate,
personnel requesting leave for a 24-hour period shall have priority over a 12-hour request, and a
12-hour request shall have priority over a partial shift request (less than 12 hours).

The granting of all such planned leave requests shall be contingent upon the signed approval of
the Company Officer and the appropriate Battalion Chief. The signature of the Battalion Chief or
EMS Manager (for non-sworn personnel) shall convey the approval of the Chief of the Fire
Department.

Procedure for Requesting Non-Scheduled Annual Leave - Operations
Annual leave periods other than those authorized planned periods as provided for above, shall be
allowable upon verbal request to the Company Officer and his subsequent request to the
responsible Battalion Chief. Both such officers must render approval, and their approval of such
requested leave periods should be contingent upon:
    • The number of personnel on duty with the company during the period requested.
    • Once the quarterly leave report is complete then FMLA, workers compensation and all
       other planned absence that are not annual leave or holiday leave requests will count in
       District One and Two’s daily staffing for personnel allowed off.
    • Interference with previously granted annual leave periods of other personnel.
    • Effect upon planned company operations, pre-arranged personnel commitments and
       schedules, etc.
    • That the request be made sufficiently in advance of the period being requested within the
       judgment of either officer.

Procedure for Scheduling Annual Leave - Administration
Leave for Administration Captains (Fire Prevention, Training, EMS Manager, etc) must be
approved by the appropriate supervisor. Administration supervisors may approve leave of
personnel within their division, with the exception of Fire Department Training or Fire
Department Business leave.

Battalion Chiefs assigned to Administration must have their leave approved by the Deputy Chief
of Administration.

Battalion Chiefs assigned to Operations must have their leave approved by the Deputy Chief of
Operations.
The EMS Manager will be responsible for approval of leave for non-sworn Paramedics.

HOLIDAY LEAVE
Reference: AP #34

Personnel Assigned to Operations
Due to the need for staffing fire apparatus and medic units, personnel assigned to Operations
(Fire & EMS) will be given a substitute holiday, which will be observed on another working day.
Holidays must be taken within six (6) months after the actual holiday. Employees are responsible


Rev. Nov 2009                                                                       Page 3 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 106

                                      LEAVE POLICY

for managing their leave. After six (6) months following the actual holiday, the holiday will be
forfeited. Battalion Chiefs and the EMS Manager are responsible for ensuring that their
personnel use holidays within the six (6) month window.

One day of Holiday Leave is equal to 12-hours, either 0800-2000 or 2000-0800 of a scheduled
24 hour shift for Fire Operations personnel. One half day of Holiday Leave is a 6-hour
continuous period for Fire Operations personnel. No deviation from these scheduled tours of
duty are allowed. Non Sworn EMS personnel will only accrue Holiday leave if they work on the
Holiday and the amount of leave accrued will be equal to hours worked.

Granting of Holiday Leave will be done in the same manner Annual Leave is scheduled and
approved.

Personnel Assigned to Administration
If a person normally assigned to Operations should observe a regular scheduled holiday while
under temporary assignment to an Administrative Division, they will not receive a substitute
holiday. The EMS Manager or Battalion Chief to whom the person is normally assigned shall
indicate that the holiday was taken on the actual holiday.

Note: No leave will be granted (excluding Kelly Days) from 0800 December 24th through
0800 December 26th, without pre-approval from the Fire Chief.

KELLY DAY
Reference: FLSA

Due to the nature of Fire Operations shift work, the Fair Labor Standards Act (FLSA) allows
municipal governments to adjust work cycles in order to comply with FLSA law. Our shifts are
based on a 27-day work period and a 53-hour workweek. 12-hours off known as a Kelly Day, is
given to each member of Fire Operations per cycle to keep the scheduled work period at 204
hours. On every other 27-day cycle the employee will work their Kelly Day and be compensated
for it. Each staffed position on every company is assigned a Kelly Day number (1-1 8), and each
shift has a designated Kelly Day number.

Exempt employees are not entitled to Kelly Days.

SICKLEAVE
Reference: AP #37, AP #33 & AP #P7

Administration of Sick Leave
Sick leave is tracked on the employee timesheets, which are completed at the end of each 27-day
work cycle. Each company’s timesheet must be turned in to the Administrative Office in the
form of the spreadsheet file within 7 days of the end of the cycle.

Company/Chief Officers will track sick leave for their personnel on the Leave Usage Report.


Rev. Nov 2009                                                                      Page 4 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 106

                                        LEAVE POLICY


Sick leave is tracked for administrative personnel, along with the Training Division and the EMS
Division weekly by the designated staff member in the Fire Administration office.

Employees who call in sick will not be allowed to work callback the next day.

Employees who call in sick will not be allowed to work in relief for another employee the next
day.

Procedure for Sick Leave Approval
An employee who is unable to report to work due to an illness or non-work related injury must
notify their assigned supervisor accordingly.

Failure to notify the supervisor shall be considered a violation of department policy.

Sick leave will not be automatically granted on the phone. Once the employee’s leave balance is
verified, the appropriate leave will be granted. In the event the employee has no leave they will
be off without pay.

Personnel Assigned to Operations
If an individual assigned to operations is unable to be at the location when assigned, the
employee will notify their Battalion Chief (or acting Battalion Chief) of the employee’s
inability to be present at the assigned time. This notice shall take place between 0700 and
0715 on the day assigned to work. This requirement is made so that management is able to
make the essential adjustments to ensure that all required assignments are covered without
placing the citizens and personnel at risk. The employee shall at the time of this notice, notify the
supervisor as to how the employee would like the supervisor to record the time away from work
in department records (i.e. sick, family sick leave, etc.).

Personnel Assigned to Administration
When the employee assigned to Administration, Training, or Fire Prevention is unable to
be at his/her work assignment on time, it is that employee’s responsibility to notify the
individual’s supervisor of the situation no more than 30 minutes after the assigned time to
report of the inability to report for work. The employee shall at the time of this notice, notify
the supervisor as to how the employee would like the supervisor to record the time away from
work in department records (i.e. sick, family sick leave, etc.).

Personnel Assigned to Emergency Medical Services
EMS employees unable to be at the work location at the time assigned shall notify the on-
duty EMS supervisor of the situation, a minimum of 30 minutes prior to the assigned time
to report to work. This requirement is made so that management is able to make the essential
adjustments to ensure that all required assignments are covered without placing citizens and
personnel at risk. The employee shall at the time of this notice, notify the supervisor as to how



Rev. Nov 2009                                                                            Page 5 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 106

                                       LEAVE POLICY

the employee would like the supervisor to record the time away from work in department records
(i.e. sick, family sick leave, etc.).

Personnel Absent Three Consecutive Days or More on Sick Leave
Employees assigned to Operations, Administration, or EMS that are absent from duty on sick
leave for a period of at least three consecutive days and even though they may not have been
under the direct care and treatment of a private physician, are required to obtain the approval of
the City Medical Provider prior to returning to duty.

Family Sick Leave
Employees are entitled to family sick leave of up to three working days of accumulated sick
leave a year.

MONITORING SICK LEAVE USAGE
Reference AP# 37 (See Returning to Work)

FAMILY and MEDICAL LEAVE
Reference:AP #33

MILITARY LEAVE
Reference:AP #36

JURY DUTY/COURT SUBPOENA
Reference:AP #35

An employee who has been requested to serve on a jury or ordered to appear through a subpoena
must notify their Company Officer and the Administrative Office in writing as soon as they
become aware of the court appearance.

If an employee at the rank of Lieutenant or below receives a subpoena for a court appearance as
a result of a work related incident, and the court date falls on a normally scheduled off duty day,
a court pay slip must be completed and forwarded to the Administrative Office.

DEATH IN FAMILY LEAVE
Reference:AP #31

Death in Family Leave shall be up to three normally scheduled workdays (12-hours for personnel
assigned to 53-hour workweek and 8-hours for personnel assigned to 40-hour workweek).If
additional leave is necessary and approved, it must be charged as annual leave.

The Company Officer shall complete the Notice of Death in Family form and forward to the Fire
Chief, who will forward to the City Manager’s Office.




Rev. Nov 2009                                                                         Page 6 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 106

                                       LEAVE POLICY

LEAVE WITHOUT PAY
Reference:AP #P7

General
Without pay leaves shall be categorized as either leave of a disciplinary nature as directed by the
Fire Chief, or those leave of a non-disciplinary nature upon the request of the employee and
approved by the Fire Chief.

Leave without pay status will result in no annual or sick leave accrual for the calendar month(s)
in which this type of leave is used.

Disciplinary Leave
Disciplinary leave shall be based on the individual’s normally scheduled workday; or 12-hour
increments for personnel assigned to Operations and 8-hour increments for personnel assigned to
Administration.

Non-Disciplinary Leave
An employee faced with an emergency which may require his/her absence from either one or a
number of workdays for which normal leave policies or entitlements are not applicable, may
request such leave without pay.

The Fire Chief may approve or disapprove such leave request upon the basis of the justification
of the situation prompting the request of Leave Without Pay, availability of staffing, and effect
upon normal department operations.

OTHER TYPES OF LEAVE
Fire Department Business
This type of leave is to be utilized to attend out of town meetings, conferences, or to conduct
other business on the behalf of the Department, which requires the employee to be out of town
during the tour of duty. Only the Fire Chief or the appropriate Deputy Chief can approve Fire
Department Business leave.


Fire Department Training
When an employee is directed to attend a training course by the Fire Chief, or requests the
training and is approved by the Fire Chief or the appropriate Deputy Chief, and the training
requires the employee to miss a tour of duty or travel out of town, the leave will be classified as
Fire Department Training. Examples of Fire Department Training include courses at the Fire
Academy or Emergency Management Institute (EMI), courses sponsored by the Department of
Emergency Services or Department of Fire Programs. This type of leave is not intended to allow
employees off to attend college courses.




Rev. Nov 2009                                                                         Page 7 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 106

                                       LEAVE POLICY

RELIEF LEAVE for SWORN PERSONNEL

PURPOSE
Due to minimum staffing requirements, it is sometimes impossible to grant vacation or other
leave as requested by personnel, as such, personnel may request relief leave through substitution
or trade.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel assigned to Fire Operations.

PROCEDURE
The following guidelines shall be followed when arranging and approving relief leave unless
otherwise approved by the Deputy Chief of Operations:
   • The relief for a Firefighter must be another Firefighter or Lieutenant.
   • The relief for a Lieutenant must be a Firefighter, Lieutenant, or Captain.
   • The relief for a Captain must either be a Lieutenant, Captain, or Battalion Chief.
   • The relief for a Battalion Chief must be a Captain or another Battalion Chief.

Relief Leave is a mutual agreement between the individuals involved and, therefore, payback of
that time is the responsibility of those persons involved and will not accrue any obligation to the
department or city.

Relief Leave may be requested by submitting PFD Form 92.

Relief Leave shall be considered a privilege and as such may be suspended on an individual
basis.

In order to facilitate department planning, personnel are required to submit relief leave requests
to their Company Officer and/or Battalion Chief as soon as possible.

Company Officers and/or Battalion Chiefs have the authority to approve or reject relief leave.
Note: The Deputy Chief of Operations must approve relief Leave for Battalion Chiefs.

The Company Officer(s) and/or Battalion Chief(s) who approves the leave shall keep these forms
on file.

Relief Leave for six hours or less may be handled by the Company Officer who must notify their
respective Battalion Chief. This request can be made on the day of relief but PFD Form 92 must
still be completed.

Relief leave may not exceed more than three (3) 24-hour tours of duty or six (6) normal
workdays (or 12-hour shifts) per 27-day cycle, unless otherwise approved by the Deputy Chief of
Operations.



Rev. Nov 2009                                                                         Page 8 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 106

                                      LEAVE POLICY

In the event that an individual who agrees to work fails to report, that individual will be
responsible for the time missed and may also face disciplinary action in accordance with the
City’s Standards of Conduct and violation of Departmental SOP’s.

Under normal staffing conditions personnel may not work longer than thirty-six hours in
succession. Personnel must have at least 12 hours off duty after working a 36-hour tour of duty.
Personnel riding the medic may not work longer than 16-hours, unless the Fire Chief grants
permission to alter these guidelines under abnormal staffing conditions.




Rev. Nov 2009                                                                      Page 9 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 106

                                        LEAVE POLICY

RELIEF LEAVE for NON-SWORN EMS PERSONNEL

PURPOSE
This section establishes a uniform policy for full-time non-sworn EMS employees (Medics)
assigned to field operations, and who desire to trade scheduled work time with another
employee.

SCOPE
This procedure applies to all Portsmouth Fire Department Non-Sworn Personnel.

PROCEDURE
The trading of work time allows Medics to substitute for one another on regularly scheduled
workdays, either in whole or part. Trading of work time is granted at the request of the
employee, and is voluntary between employees trading work time. Shift trades will only occur
between full-time employees.

Any medic who desires to trade a shift is required to complete a “Shift Trade Request” (PFD
form 68), and have it approved with the signature of an EMS Manager and Battalion Chief of
EMS. Both parties involved in the shift trade must sign the shift trade request form.

No trading of time will be permitted if the traded time is not within the established pay week for
both full time employees (Saturday to Friday). Once approved, and signed by both medics, the
shift will be the responsibility of the accepting medic (substitute).

Should the substitute fail to report to work, he/she will be charged with “Failure to report to work
as scheduled without proper notice to the Supervisor,” as outlined in the Employee Standards of
Conduct manual. The regularly scheduled employee will be placed on Leave Without Pay. The
substitute who failed to report will not be permitted to trade for a period of six (6) months, unless
approved by the Chief of Department.

Shift trades involving full time Medics will not be approved if the traded shift places any Medic
in a position they will work over 40 hours for the pay week, or the shift trade puts any Medic in a
position to be scheduled more than 16 hours at a time.




Rev. Nov 2009                                                                         Page 10 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 107

                          ANNUAL INFORMATION MEETING

PURPOSE
To establish a method by which information and concerns can be communicated on an annual
basis.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel at the rank of Captain and
above.

PROCEDURE
The Chief of the Department will call for and hold an annual information meeting. The meeting
will be mandatory for Deputy Chiefs, Battalion Chiefs and Captains.

Topics to be discussed at the meetings shall include such subjects, as the Chief considers
appropriate. Examples of such topics:

   •   The application of policies
   •   Delivery of services
   •   Anticipated changes in services
   •   Financial considerations
   •   Citizens concerns
   •   External influences
   •   Upcoming events




January 2009                                                                        Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 108

                    MORNING INFORMATION EXCHANGE

PURPOSE
To improve communication throughout the department and among the members of each fire
company.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
At the beginning of each morning shift, the Company Officer will assemble all personnel to
discuss memos, riding assignments, company schools, and all other information concerning
operation of the company.




January 2009                                                                   Page 1 of 1
                         PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 109

                                 DOCUMENTS AND REPORTS

PURPOSE
To provide for timely transfer of information, appropriate documentation, and as necessary meet
a regulatory requirement, the completion and transferring of reports in a timely and efficient
manner is necessary.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Below is a list of reports and a schedule as to when each is to be completed.

Monthly
  • Apparatus Inspection Report                PFD Form 21
  • EMS Supply Report                          PFD Form 34
  • SCBA Report                                PFD Form 26
  • Public Relations Report                    PFD Form 36
  • Repairs/Condition of Building              PFD Form 17
  • Safety Inspection Report                   PFD Form 13
  • Requisition for Supplies                   PFD Form 23

Weekly
  • Apparatus Inspection Report                PFD Form 20

Daily
   •    Apparatus Inspection Report            PFD Form 20
   •    Company Inspection                     PFD Form 30/Firehouse
   •    Company Level Training                 Firehouse
   •    Physical Fitness Training (PFT)        Firehouse
   •    Hydrant Inspection                     PFD Form 31/Firehouse

Incident Reports
Incident reports (fire reports) shall be completed prior to the end of the shift.

Reports no completed after one (1) week will be subject to review.

The task of completing the report may be delegated, but the responsibility for completion and
accuracy of the report lies with the company officer.

EMS Calls
Medics will complete the main body of the Incident Report on all EMS calls, excluding
extrications.

Fire units will complete their respective Unit Report.


January 2009                                                                        Page 1 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 109

                                DOCUMENTS AND REPORTS

Fire Calls/Non-EMS
The first arriving fire unit will complete the main body of the Incident Report.

All other companies will complete their respective Unit Report.

In the case of structure fires, the responding Battalion Chief must complete the main body of the
Incident Report – regardless of whether or not they were first on scene.

 Company Log Books
The Company Officer, or acting Company Officer, of each apparatus is to maintain the company
logbook in an organized, timely, and accurate manner. The Log Book is considered a legal public
document and is to be maintained as such. Any and all information recorded in this log is subject
to release to the general public as part of a court action or request for information.

Format
All information recorded in the Company logbook is to be in a neat and legible handwriting,
recorded in black ink, except where noted.

Inside the front cover, pertinent information concerning the apparatus and equipment assigned to
the company shall be recorded. Information that shall be included is:
     • Apparatus year, make, and model
     • Apparatus assigned 4200 number
     • Assigned SCBA with serial numbers
     • Assigned air bottles with numbers
     • Assigned radios with serial numbers

To be recorded in pencil at the rear of each company log book according to shift shall be the
following information for the personnel assigned:
     • Name (First Last)
     • Home address
     • Home phone number
     • Cell phone number
     • Date of employment (MM/YY)
     • Kelly Day number – if assigned

Daily Entries
At 0800 hours (or 0700 for Battalion Chiefs) each day the company officer shall record:
   • Shift (A, B, C)
   • Date
   • Day of the week
   • On-Duty Personnel
          o This is the personnel officially assigned to the apparatus, not transfers. Names are
              to be recorded in the following sequence, Officer in Charge, driver, others.


January 2009                                                                         Page 2 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 109

                                 DOCUMENTS AND REPORTS

   •   Transferred Personnel
          o Personnel assigned to the apparatus that are temporarily assigned to another
               company, as well as:
          o Personnel from another unit temporarily assigned to this apparatus for the day or
               shift.
   •   Off - Duty Personnel
          o Personnel who are not available for duty due to sickness, holiday leave, annual
               leave or any other type of leave.
   •   Relief Personnel
          o Name of individual and whom they are working in relief of.

   •   Significant events during the day, for example:
          o Classes attended
          o Addition, deletion, or movement of assigned equipment
          o Repairs
          o Amount of fuel received

   •   Incidents that the company responded to.
           o The CAD incident number shall be noted in the left margin, with the run number
              of the current month for the company directly below it.
           o The first line of the entry will be the incident times (dispatch, respond, arrival,
              and clearing) for the company.
           o The second line is the address of the incident,
           o The third line is the description of the incident (e.g. EMS call, Fire Alarm, etc).

Note: Reference to race, gender, medical conditions are not to be used.

Note: Personal information is not to be included in this log. (Example: FF Smith is sick with
flu.), nor is it acceptable for personal opinions to be recorded (i.e. “ this is an unnecessary call”).

Other Entries
Company officers shall make note in their company log book the date on which notes from the
most recent Chief Officers Meeting were reviewed with their company.

Corrections
Should it be necessary to correct an entry, a single line is to be drawn through the incorrect entry
and the correct entry recorded. It is not acceptable to completely cover the incorrect entry with
ink, nor is it proper to use another agent to cover the incorrect entry
(i.e. whiteout).

The use of abbreviations, codes and acronyms are to be avoided, if at all possible. Additionally,
brief concise entries are advisable.




January 2009                                                                               Page 3 of 4
                             PORTSMOUTH FIRE DEPARTMENT
                                 Standard Operating Procedure No. 109

                                     DOCUMENTS AND REPORTS

        Following is an example of a page from a company Log Book.



  A-Shift                               December 22, 1997                       Thursday
             0800-Capt. B.E. Barfield, Lt. M.I. Stockton, MFF T.M. Cooke
                  On Duty.
             Transfer: FF D.J. Miller from E-3 to M-7
                      FF M.J. Convertino from L-3 to E-3
             Off-Duty: FF R.W. Boone – Annual Leave 12 hours

             Note: Morning meeting held and daily assignments made.
             CO Monitor and Knox Box Key checked

             0930- E-3 to City Garage for repair to brakes, Out of Service
             1015- MFF T.M. Cooke to Maryview Med-Care for physical.

Inc 790455                    1143      1147      1201      1234
  RR 58                    4311 Rivershore Rd – Churchland Academy
                                    Fire Alarm Malfunction

             1230 MFF T.M. Cooke back from physical
             1330 FF D. Phillips working for FF M.J. Convertino
             1430 FF M.J. Convertino onduty, FF D. Phillips off

Inc 790463                    1522        1524        1528       1545
  RR 59                                   1529 Georgia Ct
                                              EMS Call

             2000- FF R.W. Boone on duty
             Transfer: FF D.J. Miller E-3 to E12
             Off Duty: Lt. M.I. Stockton – Annual Leave Kelly Day




        January 2009                                                         Page 4 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 110

                SERVICE AND NON-SERVICE CONNECTED INJURIES

PURPOSE
To provide guidelines and define responsibilities for reporting and documenting both service and
non-service connected injuries.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Service Connected Injuries
A service-connected injury is an injury by accident arising out of and in the course of
employment, according to the Virginia Workers’ Compensation Act. 65.2-101, these claims will
be covered by workers’ compensation.

Treatment of service-connected injuries will be handled through Worker’s Compensation
Medical Panel during normal office hours. Those patients needing treatment beyond the
capabilities of the Medical Center will be referred to another facility or specialist.

However, if in the judgment of the responsible supervisor the injury is severe or life threatening,
an ambulance shall be summoned. The same procedure will hold true to relatively less severe
injuries that happen outside of the normal office hours of the Medical Panel Providers.

Transportation of injured person will be at the discretion of the responsible supervisor and he/she
should not hesitate to request emergency ambulance service should the injury indicate such
transportation. Any charges sent to the injured person should be forwarded IMMEDIATELY to
the Administration Office.

Workers Compensation covers service-connected injuries. To ensure that the injury is properly
reported, it is important that the following are completed as instructed:
   • Supervisors/Employee Accident Report
   • Authorization for Medical Treatment Form
   • Employer’s First Report of Accident

Reporting Service Connected Injury
The supervisor shall ensure that three forms above are completed and forwarded to the
Administration Office by 0900 the next day.

The supervisor is defined as the Company Officer on duty at time of injury involving his
subordinates and/or the next higher-level on-duty officer in cases of injury involving the
Company Officer level.

The information requested is for the purpose of determining actions needed to promote work
safety and to provide information required by the Industrial Commission.
It is the responsibility of the Supervisor to obtain all the information relative to the
accident/injury and complete the information on the three required forms.


January 2009                                                                           Page 1 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 110

                SERVICE AND NON-SERVICE CONNECTED INJURIES


Questions relating to the injured employee, time and place of injury and cause of injury must be
filled in. Leaving blanks will result in return of the form and delaying of compensation process.

This form constitutes an official request to examine and treat the employee suffering a service
connected injury and is the first step of a Worker’s Compensation claim and is an initial record
of that claim.

Should an injury occur during normal office hours and is a non-emergency, the injured employee
may take their completed Supervisor/Employee Accident Report and Authorization for Medical
Treatment form to the Medical Panel Provider selected for treatment or referral.

If the injury requires emergency room treatment, upon release from the emergency room, the
employee will take the completed:
    • Supervisors/Employee Accident Report
    • Authorization for Medical Treatment Form
    • Employer’s First Report of Accident

If Emergency room treatment is necessary on nights/weekends, the injured person will report to
Bon Secours Medical Center the next morning or next regular office hour. After treatment the
injured person will bring the Supervisor’s copy and any other necessary forms to the
Administration Office.

Should the severity of the injury prevent the injured person from performing these functions, the
supervisor will do so in their behalf.

After the employee is treated by the medical facility, the supervisor shall ensure that the
Employer’s First Report of Accident Form is completed and delivered to Fire Administration.

It is Fire Administration’s responsibility to forward the completed reports to PMA and Risk
Management.

Non-Service Connected Injuries
Personnel suffering non-service connected injuries resulting in absence from duty will report the
injury to their supervisor.

As in the case of any injury/illness causing absence from work, approval by the appropriate Bon
Secours Medical Center is necessary prior to resumption of duty.

Return to Work
No employee will be allowed to return to work without authorization from the appropriate Bon
Secours Medical Center certifying the employee’s ability to return to work.




January 2009                                                                         Page 2 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 110

                 SERVICE AND NON-SERVICE CONNECTED INJURIES

Note: For all non-service related injuries/illness, the injured employee must provide a note from
their personal physician to the selected Bon Secours Medical Center, in order to obtain “Return
to Work” authorization.

Selective, or light, duty is only available for service-connected injuries that are determined to be
compensable.




January 2009                                                                            Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 111

                                          UNIFORMS

PURPOSE
The following policy will regulate the appearance of Fire Department personnel when in
uniform. The goal of this policy is to ensure a professional uniformed appearance of all
personnel.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Class A Dress Uniform
The Class A Uniform is for formal occasions or as directed by the Fire Chief. The basic dress
uniform will consist of the issued:
    • Dress jacket/blouse
    • White long-sleeve dress shirt
    • Dress pants with belt
    • Dress hat
    • Tie
    • Black dress shoes

Dress jacket/blouse is to be worn at all times when in Class A status.

Medals will be worn on the dress blouse below the nametag, and commendation bars will be
worn on the dress jacket/blouse above the nametag.

The dress hat will accompany the Class-A uniform at all times while attending formal occasions.

Class B Work Uniform - Administration
The Class B Work Uniform is to be worn by officers assigned to Administration positions to
include the Fire Chief, Deputy Chief, Battalion Chiefs, and EMS Captain.

The Training Captain and the Fire Prevention Captain will wear this uniform when representing
the department at meetings and other public forums.

The uniform will consist of the issued:
   • White long-sleeve dress shirt
   • Dress pants with black belt
   • Tie
   • Black dress shoes

Note: White short sleeve cover shirt may be worn, without a tie, between May 1st and
November 1st, when appropriate.




Rev. July 2009                                                                      Page 1 of 5
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 111

                                          UNIFORMS

Class C Work Uniform - Operations
The Class C Work Uniform is to be worn by personnel assigned to Operations.

Battalion Chiefs’ uniform will consist of the issued:
   • White cover shirt or golf shirt
   • Blue work pants with black belt
   • Black shoes (can be approved non-issued)

Captains’, Lieutenants’, Firefighters’, and Medics’ Uniform will consist of the issued:
   • Blue cover shirt or golf shirt
   • Blue work pants with black belt
   • Black shoes (can be approved non-issued)

Class D Work Uniform – Maintenance
The Class D Uniform is department issued coveralls for use during maintenance activities,
including apparatus, hydrants, and station maintenance.

Class E Uniform - Physical Fitness/Sleep Wear
The Class E Uniform may only be worn while:
   • Working out
   • For use as sleep wear

The uniform will consist of the:
   • Department t-shirt
   • Department shorts or approved navy blue shorts
   • Department sweat pants or approved navy blue sweat pants
   • Sneakers

Mourning Badge Covers
Once the department is notified of the passing of an active duty or retired fire fighter, mourning
badge covers will be worn as part of the Class A, Class B, and Class C (except with cover shirts
with soft badges and golf shirts) uniforms according to the following guidelines:
   • Active Duty Member – Line of Duty Death – 30 days from the day of death.
   • Active Duty Member – Non-Line of Duty Death – 10 days from the day of death.
   • Retired Member – from the day of death until the day of interment.

Death notifications and announcements will be made via email to include effected dates for the
wearing of badge covers.

For reasons other than those outlined above, the wearing of mourning badge covers shall not be
worn without authorization of the Fire Chief or his designee.




Rev. July 2009                                                                            Page 2 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 111

                                         UNIFORMS

Accessories
Jackets
   • Department issued field jackets may be worn with class B uniform and with Class C
        uniforms by Battalion Chiefs.
   • Department issued work jacket may be worn with Class C uniform.

Sweatshirts - The department issued sweatshirt may be worn with Class B, C, or E uniforms.

Non-Issued Baseball Cap – Must be navy blue with the approved “Fire-Rescue” logo on the front
and ay be worn with Class C, D, or E Uniforms.

Non-Issued Skull Caps/Toboggans - Must be navy blue and either plain or with the approved
“Fire-Rescue” logo on the front and may be worn with Class C, D, and E uniforms, between
November 1 and May 1.

Station Wear Shoes – Must be an approved all black shoe or boot and may be worn with Class C
uniform.

Socks – Solid colored navy blue or black socks will be worn with all class uniforms, with the
only exception being white socks may be worn with the Class E uniform.

Uniform Guidelines
All personnel assigned to Operations shall wear a golf shirt or cover shirt between the hours of
0800 and 1700. Personnel assigned to operations (excluding Battalion Chiefs) may wear the
department issued t-shirt after 1700.

T-shirts may also be worn in conjunction with the department issued sweatshirt.

No part of the issued uniform shall be worn off-duty.

Maternity wear will be addressed on a case-by-case basis.

Company Officer Responsibilities
Company Officers shall ensure that at all times personnel are properly attired and that the
uniform is neat and clean.

Employee Responsibility
Each fiscal year beginning July 1, employees in the rank of Battalion Chief, Captain, Lieutenant,
Firefighter and non-sworn EMS personnel will receive an allotment designated by the Chief to
purchase selected uniform items from a designated uniform supply company.

Employees who exceed the allotment without approval will have that amount charged to their
next year allotment, and will be subject to discipline in accord with the Employee Standards of
Conduct.


Rev. July 2009                                                                       Page 3 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 111

                                         UNIFORMS


Department personnel are responsible for the proper maintenance of uniforms and condition of
shoes.

Washers and dryers are provided at each station for the purpose of cleaning department issued
apparel.

Uniforms will be clean, having proper patches, insignias, and hardware.

A cover shirt with appropriate badge, collar devices and nametag will be available for use when
on duty.

Rank and Service Identification
Rank will be designated on the Class A uniform by the appropriate badge and sleeve braid as
follows:
    • Chief                              Five gold stripes
    • Deputy Chief                       Four gold stripes
    • Battalion Chief                    Three gold stripes
    • Captain                            Two gold stripes
    • Lieutenant                         One silver stripe
    • Master Firefighter                 Plain sleeves
    • Firefighter                        Plain sleeves
    • Paramedic                          Plain sleeves

Maltese Cross
Each Maltese Cross denotes five (5) years of completed service and shall be worn on the left
sleeve of the Class A uniform above the sleeve braid.

Maltese Crosses will be Gold for:
   • Chief
   • Deputy Chief
   • Battalion Chief
   • Captain
Maltese Crosses will be Silver for:
   • Lieutenant
   • Master Firefighter
   • Firefighter

Hash Marks will be worn for non-sworn EMS personnel in lieu of the Maltese Cross.




Rev. July 2009                                                                      Page 4 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 111

                                        UNIFORMS

Badges, Patches, Name Tags
   • Soft badges may be worn with cover shirt as part of the Class C uniform.
   • Cap badges – appropriate badge for rank on the dress hat.
   • Collar pins – appropriate for rank worn on collar tips of cover shirt.
   • Department Patch – worn left sleeve of dress jacket/blouse, dress shirt, and cover shirt.
   • EMS patches and rockers – right sleeve of cover shirt appropriate for certification level.
   • Nametag – right breast pocket-top seams of dress jacket/blouse, dress shirt, and cover
      shirt.
   • Badge – appropriate badge for rank worn on left breast of the dress jacket/blouse, dress
      shirt, and cover shirt.
   • Tie Tack –level with the top edge of the front pockets on dress shirt.
          o Gold for Chief, Deputy Chief, Battalion Chief and Captain;
          o Silver for all other ranks.




Rev. July 2009                                                                     Page 5 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 112

                           PERSONAL GROOMING STANDARD

PURPOSE
The department has a legitimate interest in maintaining public respect for the service by
presenting a professional appearance. Certain restrictions must be adhered to for safety and
professional reasons.

SCOPE
This procedure applies to all uniformed Portsmouth Fire Department personnel.

PROCEDURE
All uniform members (sworn and non-sworn) are required to abide by City and departmental
grooming standards and maintain a neat and professional appearance while on duty or in
uniform. Individual officers are responsible for the professional appearance of members under
their direct supervision.

Uniform
Uniform must be clean and pressed with properly displayed collar devices, badges, patches, and
insignias. (Refer to SOP 111 for specific uniform guidelines).

Hair
At any time an employee is in department uniform, hair shall be arranged in such a way so it
does not extend past the top of the uniform collar (hard collar and golf shirt). Hair may be pinned
securely up against the head to meet this requirement.

No ribbons or ornaments shall be worn in the hair. Non-decorative inconspicuous bobby pins,
barrettes, clips, or hair bands may be used to meet this standard.

At all times the employee must maintain the ability to:
    • Properly wear the fire helmet to manufacturers specification.
    • Properly wear the Self Contained Breathing Apparatus (SCBA) or Air Purifying
         Respirator (APR) mask and maintain a seal in accord with OSHA 1910.134 and
         department testing standards.

Hair must be clean and styled conservatively. Extreme hairstyles or unusual coloring are
prohibited.

Ponytails of any design are prohibited.

Sideburns
Sideburns shall be kept trimmed and not be bushy or shaggy. They shall not extend beyond the
lowest part of the ear lobe.

Sideburns shall not be wider than 1 ¼”.




January 2009                                                                           Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 112

                           PERSONAL GROOMING STANDARD

Facial Hair
The face shall be clean-shaven, except as specified below:
   • Mustaches shall be neatly trimmed, and not extend more than ½” beyond the corners of
       the mouth: lateral or horizontally down.
   • Beards or goatees shall not be permitted, in any form.
   • Facial hair beneath the lower lip is permissible, but shall not extend beyond the corners of
       the mouth or below the individuals chin crease.
   • Cases where employees are unable to shave due to a medical condition shall require
       medical documentation. To continue to work in a suppression/field assignment, the
       employee must be able to properly wear the SCBA and APR mask and maintain a seal in
       accord with OSHA 1910.134 and department testing standards.

Hairpieces and Wigs
Hairpieces or wigs shall fit well, be natural in appearance, not interfere with the performance of
duty, and conform to the grooming standards set forth in Sections II and III.

Cosmetics
Cosmetics shall be conservatively colored and moderately applied.

Fingernails
Fingernail polish shall be neutral or conservative in color. Appliquéd ornamentation on
fingernails is prohibited. The length of the fingernail shall not extend past the fingertips so as
not to interfere with the performance of safety gloves.

Earrings/Piercing/ Necklaces
Uniform fire suppression and non-sworn EMS personnel shall not be permitted to wear earrings
of any type while on duty.

Uniform female administration personnel are permitted to wear post-type earrings that are no
more than 1/8” in diameter, one earring per ear lobe. Earrings that protrude more than 1/8” or
dangle below the ear lobe shall not be permitted.

Necklaces of any kind shall not be visible to the public.

Tattoos/Body Piercing
Reference AP#38

Tattoos and body piercing(s), except for earrings for female administration personnel, shall not
be visible.




January 2009                                                                           Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 113

                                 AWARDS AND HONORS

PURPOSE
The primary purpose of the Awards and Honors Program is to recognize personnel, who
distinguish themselves in the performance of their duties, and contribute significantly to the
achievement of the goals of the department.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Awards Ceremony
The awards ceremony will be held during the month of October each year in observance of the
national memorial service for firefighters killed in the line of duty.

Awards Committee
  • The committee will be made up of active duty members of the department.
  • The committee will review the nominations, determine eligibility and degree of the award
     and submit their recommendations to the Fire Chief.
  • The committee will convene no less than quarterly to consider nominations.

Nominations for Awards
  • All nominations must be submitted in writing and delivered to any member of the awards
     committee.
  • Nominations for actions performed on the scene of a specific incident must include the
     date and incident number.
  • Nominations for actions performed off duty must include the date, location and
     witnesses. Incontestable proof of the act will be required.
  • The awards committee will investigate all nominations for acts both on and off duty.
  • Nominations for awards must be submitted by Sept. 1st in order to allow the committee
     time to consider and investigate all submissions.
  • Any nominations received after Sept. 1st may be considered for the current award year at
     the discretion of the awards committee.

Award Categories
  Active Duty Awards:
  • US Flag
  • Gold Medal of Valor
  • Silver Medal of Valor
  • Firefighter of the Year Medal
  • Paramedic of the Year Medal
  • Exceptional Service Medal
  • Lifesaving Award
  • Meritorious Conduct Award



January 2009                                                                       Page 1 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 113

                                  AWARDS AND HONORS

   •   Commendation Award
   •   Unit Citation Award
   •   Community Service Award
   •   Campaign Award

   Civilian Awards:
   • Citizen Commendation
   • Citizen Appreciation
   • Special Recognition

Active Duty Ribbons and Awards
US Flag
   • Description: Red, White and Blue US Flag Ribbon Bar

   •   Criteria: All personnel will be awarded the US Flag Ribbon upon successful completion
       of their probationary period with the department. The ribbon will be worn on the right
       breast above the nameplate when wearing the Class “A “ Dress Uniform. As additional
       ribbons are awarded the US Flag Ribbon will be worn, without exception, on the upper
       most row of ribbons and closest to the heart.

Gold Medal of Valor
   • Description: Gold and White Commendation Bar affixed with a gold “V” and a
      Medallion with a gold and white ribbon.

   •   Criteria: The Gold Medal of Valor, the department’s highest award, will be awarded only
       to department members who distinguish themselves conspicuously by acts of bravery at
       the risk of his/her own life above and beyond the call of duty. The act performed must be
       one of extreme personal risk and/or self-sacrifice that clearly distinguish the individual
       above his/her comrades. Incontestable proof of the performance of the act will be
       required and each recommendation for the award will be considered on the standard of
       extraordinary merit. May be awarded for an act performed while off-duty.
Silver Medal of Valor
    • Description: Red and White Commendation bar affixed with silver “V” and a Medallion
       with a red and white ribbon.

   •   Criteria: The Silver Medal of Valor is the department’s second highest award and will be
       awarded in recognition of acts performed by members involving great risk to personal
       safety. Incontestable proof of the performance of the act will be required and each
       recommendation for the award will be considered on the standard of extraordinary merit.
       May be awarded for an act performed while off-duty.




January 2009                                                                         Page 2 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 113

                                 AWARDS AND HONORS

Firefighter of the Year Medal
   • Description: Red Commendation bar and a Medallion with a red ribbon.

   •   Criteria: The Firefighter of the Year Medal will be awarded to the Firefighter who clearly
       demonstrates dedication and commitment to the department’s mission.

   •   Also one or more of the following criteria must be met:
          o The nominee is one who distinguishes themselves from others by consistently
              performing their assigned duties with professionalism in both attitude and job
              performance.
          o The nominee may have performed exceptionally at an incident that was
              particularly difficult or unusual.
          o The nominee may have taken on an additional responsibility that impacts the
              delivery of fire suppression service to the city.

   •   Additionally, the nominee must not have received any disciplinary action for a period of
       twelve months prior to the nomination.

Paramedic of the Year Medal
   • Description: Blue Commendation bar and a medallion with a blue ribbon.

   •   Criteria: The Paramedic of the Year Medal will be awarded to the Paramedic who clearly
       demonstrates dedication and commitment to the department’s mission. Both sworn and
       non-sworn Paramedics are eligible for this award.

   •   Also one or more of the following criteria must be met:
          o The nominee is one who distinguishes themselves from others by consistently
              performing their assigned duties with professionalism in both attitude and job
              performance.
          o The nominee may have performed exceptionally at an incident that was
              particularly difficult or unusual.
          o The nominee may have taken on an additional responsibility that impacts the
              delivery of Emergency Medical Service to the city.

   •   Additionally, the nominee must not have received any disciplinary action for a period of
       twelve months prior to the nomination.

Exceptional Service Award
   • Description: Red, white and blue commendation ribbon and medal with a red, white and
      blue ribbon.

   •   Criteria: The C.W. McCoy Exceptional Service Award will be awarded to individuals
       who distinguish themselves from others by their dedication to the goals of the


January 2009                                                                         Page 3 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 113

                                 AWARDS AND HONORS

       department; often going above and beyond the expectations of their position. This
       individual leads by example in both attitude and their willingness to give of their time,
       talents and knowledge for the benefit of the department and it’s members.

   •   Additionally, the nominee must not have received any disciplinary action for a period of
       twelve months prior to the nomination.

Lifesaving Award
   • Description: White commendation bar and award certificate.

   •   Criteria: The Lifesaving Award will be given to individuals who performed exceptionally
       or took extraordinary measures to save a human life. Their actions on the incident must
       have had a direct impact on the survival of an individual. Nominations must include the
       date, time and incident number as well the names of other personnel assigned to the
       incident.

Meritorious Conduct Award
  • Description: Gold and red commendation bar and award certificate.

   •   Criteria: The Meritorious Conduct Award will be given to individuals who performed
       exceptionally on the scene of an incident that was particularly difficult or unusual. The
       actions of the individual must have had a direct and positive impact on the outcome of the
       incident.

Commendation Award
  • Description: Gray and blue commendation bar and award certificate.

   •   Criteria: The Commendation Award will be given to individuals whose participation and
       commitment to special projects, programs or committees has benefited the department
       and/or the citizens.


Unit Citation
   • Description: Company names and year of award will be added to the existing station
      plaques. Additionally, personnel receiving a Unit Citation will receive commendation
      bars as follows:
           o First Unit Citation: Red, green, white, yellow and blue
           o Second Unit Citation: Red and Green
           o Third Unit Citation: Yellow and Blue
           o Fourth thru fifteenth Unit Citation: Silver stars will be awarded for each
              additional Unit Citation. The stars will be added to the three previously awarded
              ribbons and will be equally distributed among the three ribbons, as they are
              received, up to a maximum of four stars per ribbon.


January 2009                                                                         Page 4 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 113

                                  AWARDS AND HONORS

   •   Criteria: The Unit Citation will be awarded to companies, units or specialty teams who
       perform in a superior manner on the scene of an incident or during the course of the year.
       The companies, units or teams receiving the award must demonstrate outstanding
       teamwork and ingenuity that have a direct impact on the smooth operations at the scene
       of the incident or has had a positive impact on the department and or service to the city.

Community Service Award
  • Description: White, blue and green commendation bar.

   •   Criteria: The Community Service award will be given to personnel who are actively
       involved in the community while off duty. The personnel receiving the award are those
       who represent the department and volunteer their time and skills for the betterment of the
       community.

Campaign Award
  • Description: The colors of the ribbon awarded will be unique for each campaign.

   •   Criteria: The Campaign ribbon will be awarded to personnel who participate in
       operations at the scene of a large-scale disaster, either man-made or natural. The ribbon
       will be awarded at the discretion of the Fire Chief.

Civilian Awards
Citizen Commendation
    • Description: Certificate of recognition.

   •   Criteria: The Citizen Commendation certificate will be presented to any citizen who
       distinguishes himself/herself by acts of bravery and great personal risk, or for other
       actions that aid in the rescue or treatment of a sick or injured citizen.

Citizen Appreciation
    • Description: Certificate of Recognition

   •   Criteria: The Citizen Appreciation Certificate will be awarded to organizations or citizens
       that support the department through sponsorship of special programs or projects or
       through donation of goods and services.

Special Recognition
   • Description: Certificate and/or Plaque.

   •   Criteria: A Special Recognition Award may be awarded to organizations or citizens that
       have distinguished themselves as a supporter of the department and it’s members. The
       Special Recognition Award may be awarded to any citizen, group of citizens or an



January 2009                                                                          Page 5 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 113

                                  AWARDS AND HONORS

       organization whose actions may not fit the criteria for the Citizen Commendation or the
       Citizen Recognition Awards.

Award Ribbons Order of Display:
Award Ribbons will be displayed on the Class “A” Dress Uniform beginning with the US Flag
Ribbon closest to the heart, (your left), on the uppermost row. As additional ribbons are awarded
they will be placed on the ribbon bar to the right of the US Flag Ribbon in the order listed below.
Each ribbon row will contain a maximum of three ribbons and will be formed by adding ribbons
from left to right in the order listed below. If an individual has not been awarded one of the
ribbons listed, the next listed ribbon received will be moved up to complete the row. An
incomplete row, (less than three ribbons), will be the uppermost row of the ribbon rack.

In the event personnel receive multiple awards of the same type, subsequent awards will be
denoted by the addition of silver stars. The stars will be added to the previously awarded ribbon
up to a maximum of four stars. Once an individual has received five awards of the same type
they will be awarded an additional ribbon, of different colors, for their sixth award of the same
type. Multiple Unit Citations will be awarded as described previously in this S.O.P.

Award Ribbon Order of Display:
  • US Flag
  • Gold Medal of Valor
  • Silver Medal of Valor
  • Firefighter of the Year Medal
  • Paramedic of the Year Medal
  • C.W. McCoy Exceptional Service Medal
  • Lifesaving Award
  • Meritorious Conduct Award
  • Commendation Award
  • Community Service Award
  • Campaign Award
  • Unit Citation Award




January 2009                                                                           Page 6 of 8
                        PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 113

                               AWARDS AND HONORS

Award Ribbon Identification:




US Flag                                     Gold Medal of Valor




=
Silver Medal of Valor                       FF of the Year




PM of the Year                              C.W.McCoy Exceptional Service




Lifesaving                                  Meritorious Conduct




Commendation                                Community Service




Campaign                                    Unit Citation # 3




Unit Citation # 2                           Unit Citation # 1




January 2009                                                                Page 7 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 113

                                 AWARDS AND HONORS

Example : An employee that has been awarded the following ribbons:
   • US Flag
   • Firefighter of the Year
   • Meritorious Conduct
   • Commendation (2)
   • Campaign
   • Unit Citation (6);

Shall display them as follows:




January 2009                                                         Page 8 of 8
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 114

                            PERFORMANCE EVALUATIONS

PURPOSE
To set guidelines for performance evaluations that are used to inform employees how well they
are performing, as well as, to guide employees on how their work performance may be
improved.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Performance evaluations shall be used to:
   • Communicate and promote an understanding of our City and department values.
   • Promote common understanding of individual needs, work objectives, and standards of
       acceptable performance.
   • Provide employees with feedback as to how, as a supervisor, you can help them in their
       growth and development.
   • Suggest how employees can meet and exceed expectations.
   • To establish objectives for future performance.
   • To guide employee’s in their future career growth.
   • To evaluate employee performance on an annual basis.

Guidelines
Performance evaluations shall be prepared annually for non-probationary employees and every
four (4) months for probationary employees.

The evaluations shall be prepared by the immediate supervisor of each employee and,
subsequently, reviewed by each appropriate level of supervision.

Performance evaluations shall be distributed through Fire Administration. Included will be the
name of the responsible supervisor, name of employee, due date and instructions to follow.

The finalized performance evaluation shall reflect the requirements of the job classification to
the mutual satisfaction of both parties.

Comments not mutually agreed upon shall be included in the “Comments of Employee” section
under the Rater’s Signature.

Performance evaluations may be used to determine promotions, transfers, demotions, and/or
dismissals.




September 2009                                                                      Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 114

                             PERFORMANCE EVALUATIONS

Supervisor’s Responsibilities
Supervisors are responsible for reviewing and ensuring conformance to the job classification for
each rank.

Throughout the year, any questions by either the supervisor or employee concerning the
legitimacy, existence, or interpretation of the job classification requirement should be addressed
and resolved in a prompt manner.

Document employee performance and review them as they happen, as well as, during the
performance evaluation period.

Once the supervisor has completed the performance evaluation form, he/she shall schedule a date
and time to discuss the evaluation with their employee.

The supervisor shall set goals with their employees for the next evaluation period.

Turning in the completed performance evaluation in a timely manner.




September 2009                                                                        Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 120

                                      INTERNET USAGE

PURPOSE
The primary purpose of Internet access is to provide a means of gathering information that
pertains to the activities of our department and other official business purposes.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
This policy is applicable to all members of the Fire Department. It serves as a department
addendum to the City of Portsmouth Administrative Policy (AP) #1.

Access/ Permissions
The Fire Chief shall have sole authority for granting access or giving permission to use the
Internet. Permission will be granted on an as needed basis upon review of a member’s written
request.

For accountability reasons, members granted access will have their own account. No generic
accounts will be created for station use.

Authorized Use/Conduct
Acceptable uses of the Internet Include:
   • Department related purposes.
   • Educational research for job related technical schools/courses and other formal education
      classes/courses.

Unauthorized Use/Conduct
Internet access provided by the City may not be used for the following uses, and including those
listed in the City of Portsmouth AP #l:
     • Sharing personal log on information so that unauthorized persons can gain access to the
         Internet.
     • Personal commercial use.
     • Connecting any personal computer to any phone line (including personal lines) within the
         department buildings to gain access to the Internet using commercial software (AOL,
         MSN, etc.).
     • Disseminating confidential information of the department or city.
     • Any illegal purpose.
     • Knowingly causing interference with or disruption to any network, information service,
         equipment, or any user thereof.
     • Downloading or requesting any software, media files or data streams (music sites).
     • Intentionally accessing, viewing, downloading, posting, transmitting or printing
         information or material that is abusive, offensive, sexually explicit, harassing, implies
         violence, or discriminates on the basis of race, sex, sexual orientation, color, religion,
         national origin, age or disability.

January 2009                                                                           Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 120

                                      INTERNET USAGE

   •   Operating a business, soliciting money, product advertising, conducting business
       transactions for personal gain or gambling, including fantasy games.
   •   Subscribing or participating in mail services, discussion groups, chat rooms, list servers,
       news groups, etc. that may not reasonably be related to the performance of work duties.
   •   Arranging for the sale or purchase of illegal drugs, alcohol or firearms;
   •   Intentionally disabling, impairing or overloading the performance of any computer
       system or network, i.e. hacking.
   •   Circumventing or disabling the security of any system intended to protect the integrity
       and security of another user or computer system.
   •   Any other unauthorized use that in the opinion of the Fire Chief, is considered
       inappropriate or unethical.

Any and all unauthorized use or conduct related to Internet use will result in disciplinary action.




January 2009                                                                            Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 121

                                     CELL PHONE USAGE

PURPOSE
To establish guidelines for the use of personal and department issued cellular phones.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
For the purpose of this policy, a cellular phone is any device that transmits and/or receives voice,
text, pictures, videos, or data via a wireless connection.

Personal Cell Phones
The use of cell phones will not be permitted during the following – to include viewing text
messages or caller ID messages.
   • Driving fire department vehicles, to include fire engines, ladder trucks, medics, Rescue 1,
      Tech 1, and Fireboat 1 and 2.
   • At anytime during an incident – from the time of dispatch until the incident is completed.
   • During fire department activities to include, but not limited to, training, company
      inspections, morning meetings, public relations, public contacts, city sponsored classes
      and any other time while attending a work related function. This includes sponsored out
      of town classes as well.
   • Between the hours of 2200 and 0700 in any bunkroom area.

If there is a failure of the city issued device during an emergency, the Officer may elect to utilize
a personal phone.

Non-department issued cell phones carried by employees shall be set to vibrate, mute, or off
during all responses, training, company inspections, public relations and any other work related
class or public function.

Department Issued Cell Phones
Chief Officers, Company Officers and EMS Officers may use their discretion with department
issued phones if the call is necessary for directing operations or securing additional resources.

Service is our top priority, thus, department issued phones shall be utilized to assist the public if
the situation requires.




January 2009                                                                             Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 122

                                 TAKE HOME VEHICLES

PURPOSE
To establish guidelines for use of take home vehicles assigned to department personnel.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel assigned a department take
home vehicle.

PROCEDURE
Department vehicles are assigned solely to improve the Department’s ability to provide services.
The assignment of vehicles is made on the basis of need and does not confer on the assignee any
special status or consideration.

The Chief of Department may deny or rescind the use of an assigned vehicle from any
department member.

General Requirements for Off-Duty Operation of Assigned Vehicles
  • Only members of the Portsmouth Fire Department are permitted to operate the vehicle.
  • Fire Department members will carry proper department identification and a valid driver’s
      license while operating the vehicle.
  • Department vehicles may not remain overnight in another city without the approval of the
      Chief of Department.
  • Fire Department members must reside within a 20 mile-driving distance of the
      Portsmouth City limits for approval to take a vehicle home during off-duty hours.
  • All occupants will wear seatbelts. Children will be transported in accordance with
      Virginia State Law regarding the use of child car safety seats.
  • Only department-authorized equipment will be used in or on the vehicle. No alterations
      or additional equipment are allowed without the approval of the Chief of Department.
  • When operating the assigned vehicle, members will maintain compliance with the City’s
      Standards of Conduct, Corrective Action, and Progressive Discipline (Administrative
      Program P7) and AP #2 with regard to the consumption of alcohol, drugs or illegal
      substances.
  • The use of department vehicles must be related to work assignments. Trips solely for
      personal business are not allowed except in the following situations:
          o An employee may pickup or drop-off their son/daughter on the way to work.
          o Travel to a personal event when traveling to or from work.
  • During work periods, department vehicles may be used to travel to and from area dining
      establishments.
  • In accordance with City Administrative Safety Policy #1, each member is responsible for
      the physical appearance and general cleanliness of their assigned vehicle.
  • Any damage or accident involving a city vehicle will be reported immediately in
      accordance with the Investigation and Reporting of an Accident section of SOP 601.
  • Without the specific authorization of the Chief of Department, no vehicle will be
      operated outside the State of Virginia.


January 2009                                                                         Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 122

                                 TAKE HOME VEHICLES

   •   Any one assigned a vehicle is responsible for the conduct of any passengers.
   •   The use of tobacco products inside any Portsmouth Fire Department vehicle is strictly
       prohibited whether on duty or off duty.

Employees Assigned to On-Call Status
  • On-call employees may take their assigned vehicles home, provided they live within the
     State of Virginia, and within 20 miles of the Portsmouth City limits. It is the
     responsibility of the supervisor to maintain a current and accurate list of personnel
     assigned to “on-call” status.
  • Personnel residing outside of Virginia or more than 20 miles outside the city limits, are
     not permitted to take an assigned vehicle home. In these cases, the assigned vehicle must
     be parked within the City, unless otherwise specifically authorized by the Chief of
     Department.
  • During the period the employee is “on-call,” the assigned vehicle may be used for
     personal purposes within 20 miles of the city limits and not outside the state of Virginia.




January 2009                                                                        Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 123

                          WELLNESS AND FITNESS PROGRAM

PURPOSE
To establish guidelines for the administration of a health-related Wellness/Fitness Program for
all Fire Department members that will enable members to develop and maintain a level of health
and fitness to safely perform their assigned duties. This program is intended to be both
educational and motivational and to improve the health and wellness of all sworn employees.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
The Wellness and Fitness Program is designed to comply with OSHA and NIOSH regulations
and Chapter 8 NFPA Standards 1500.

The Portsmouth Fire Department is adopting the IAFF/IAFC Fire Service Joint Labor
Management Wellness-Fitness Initiative, which in conjunction with NFPA 1582 and 1583, will
serve as the foundation to a formal Health and Fitness program. It is designed to increase health,
stamina, strength, and endurance which leads to a safer, better performing firefighter while
reducing risks of accidents and reducing the time required to recover from injury and illness.

The tasks that firefighters are faced with on the fire ground are extremely demanding physically.
These tasks are usually performed in emergency situations and are therefore performed without
any warm-up and under environmentally hostile conditions. This set of circumstances is
conducive to a very high risk of injury.

Health and Fitness Program
The ultimate goal of the Wellness/Fitness Program is to improve the conditioning of all sworn
employees. All sworn employees are required to meet and maintain the physical fitness standards
for their age category by January 1, 2010.

The standards are on the attached Southside Regional Fire Academy Firefighter Challenge sheet.
The minimum standard that will be used is the 3rd Division.

Each fire station has the necessary equipment for both strength training and cardiovascular
training.

The program will be positive and accomplish two (2) missions:
   • Improve firefighter health, wellness, fitness, safety and performance.
   • Improve the effectiveness of our firefighters and our department in meeting the needs of
       our community when emergency situations occur.




January 2009                                                                          Page 1 of 4
                         PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 123

                            WELLNESS AND FITNESS PROGRAM

Participation
Note: Participation must never compromise emergency response.

It will take the dedicated effort of each individual and the close supervision of every Company
Officer, to assure that the guidelines are followed. The program must be managed to be
successful.

   •   Physical training (PT) shall be a non-contact activity pursued in a safe manner.
   •   Members are encouraged to thoroughly stretch and warm-up.
   •   The opportunity for each member of the department to participate in the fitness program
       will be made available while on duty. This is contingent on the completion of scheduled
       daily-required activities. Work duties permitting, the goal is to allow a minimum of:
           o 60 minutes a day while on duty for each member working a 24- hour shift.
           o 60 minutes a day, three times a week, for each member working a 40-hour
               workweek.
   •   Class E uniforms (SOP 111) must be worn during all PT activities.
   •   Company officers are required to document and account for all on duty training by
       completing the PFT (Physical Fitness Training) report in Firehouse.
   •   Each member of the department will receive 5 Quick Series Guides. These pocket guides
       will serve as educational references to further inform each member how to improve their
       physical performance and health wellness. The 5 guides will cover: Aerobic Training;
       Performance Nutrition; Healthy Lifestyles; Basic Weight Training; Training Log.

Health and Fitness Coordinator
The Fire Chief will designate a Health and Fitness Coordinator to run the program. The
coordinator will be responsible for all components of the Health and Fitness program. The
coordinator will lead the program with certified personal trainers.

Personal Trainers
Personal trainers will work individually with the members of their shift and lead group fitness
activities with a focus in improving aerobic, strength, and flexibility capabilities, as well as
encouraging and guiding lifestyle changes.

The trainers will administer the baseline fitness assessments. This assessment will only be done
if the participant has completed his or her department physical, and has been found to be
medically clear for duty.

From the baseline assessment, the trainers will be able to design and implement a fitness
program that will be tailored to each individual participant.

The personal trainers are there for the benefit of all participants.




January 2009                                                                        Page 2 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 123

                          WELLNESS AND FITNESS PROGRAM

Assessments
The health-related fitness program shall include the following components:
   • Fire Department Physical.
   • A baseline assessment and an annual assessment for each member.
   • An exercise-training program to fit the needs of each department member.
   • Education and counseling regarding health promotion.
   • Southside Regional Fire Academy Firefighter Challenge.

There will be an initial baseline assessment of all members of the department. The assessments
will then be done on a yearly basis by the personal trainers.

There will be two (2) assessment centers:
   • Station 1
   • Station 3

When scheduled, members will report to their assigned assessment center with their Class E
uniform.

The assessment will measure the following components:
   • Aerobic Capacity.
   • Muscular Strength.
   • Muscular Endurance.
   • Flexibility.
   • Body Composition.

The protocols for measuring each component may be found in the Fire Service Joint Labor
Management Wellness-Fitness Initiative.

Each participant in the Wellness-Fitness Program is encouraged to establish and maintain his or
her own data in regard to progress throughout the program.

Medical Problems
Personnel advised by a physician not to participate in physical conditioning and who provide
written documentation may be temporarily excused by presenting this information for a fit for
duty exam to the city’s Medical care facility.

Employees who are unable to meet the fitness program standards will be sent for a fit for duty
exam.




January 2009                                                                       Page 3 of 4
                    PORTSMOUTH FIRE DEPARTMENT
                      Standard Operating Procedure No. 123

                     WELLNESS AND FITNESS PROGRAM

Male Results:

18-26 years old
3rd Division 5:00     2nd Division 4:20      1st Division 3:20


27-39 years old
3rd Division 5:30     2nd Division 4:30      1st Division 3:30


40 years & above
3rd Division 6:00     2nd Division 4:45    1st Division 3:44




Female Results:

18-26 years old
3rd Division 6:30     2nd Division 5:45     1st Division 5:00


27-39 years old
3rd Division 6:50     2nd Division 6:00     1st Division 5:15


40 years & above
3rd Division 7:10     2nd Division 6:20      1st Division 5:30




January 2009                                                     Page 4 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 124

                SMOKING IN DEPARTMENT BUILDINGS AND SPACES

PURPOSE
The Portsmouth Fire Department is concerned about the well being of its employees as well as
the public and is committed to providing a healthy, comfortable, and productive work
environment. Smoking has been shown beyond any reasonable doubt to be a danger and a
discomfort to smokers and non-smokers alike.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Reference: Virginia Code 15.2-28000 – 15.2-2810, The Virginia Indoor Clean Air Act.

All employees of the Fire Department will be prohibited from smoking in all Fire Department
workplace locations.

Workplace locations shall consist of the interior of all Fire Department buildings including
offices, living areas and apparatus bays.

Workplace shall also include those periods which the employee is responding to, from, or
operating on scene at incidents (including but not limited to EMS calls, Fire calls, Rescue calls).

Additionally, smoking is not permitted in department vehicles.




January 2009                                                                           Page 1 of 1
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 125

                                FEMA VATF2 MEMEBERSHIP

PURPOSE
To define, outline and manage Federal Emergency Management Agency (FEMA) – Virginia
Task Force 2 (Vatf2) membership and participation.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
As representatives of the Portsmouth Fire Department, members are expected to conduct
themselves in a professional manner at all times while participating in any FEMA function.

Note: The department does not limit the number of it’s personnel who can gain membership with
Vatf2, but the department, for purposes of managing its resources, reserves the ability to limit the
participation of members at any time and/or on a case by case basis. The department’s first
priority is service to the City of Portsmouth and anytime a conflict arises between that service
and any FEMA training, drill, or deployment, the individual’s responsibilities to the department
and city will take priority.

Training/Drills
FEMA schedules team member training and drills throughout the year and it is each individual’s
responsibility to make the necessary scheduling arrangements with their respective supervisor
(Captain, Battalion Chief, Deputy Chief).

Deployments
Deployments will be classified as either Planned Events or No Notice events.
   • Planned Events – are those events that are anticipated and/or forecasted in advance and
      allow for a planned and scheduled response. Examples of scheduled events include, but
      are not limited to: hurricanes, blizzards, and other severe weather events.
   • No Notice Events – are those events that are not anticipated, but occur suddenly without
      warning. Examples of no notice events include, but are not limited to: structural
      collapses, tornadoes, terrorist incidents, and hazardous materials incidents.

In the event of a deployment, the department’s jurisdictional representative will be contacted by
Vatf2 and requested to attain the availability of team members for deployment.

The department’s jurisdictional representative will contact each team member to attain their
availability, and then the Deputy Chief of Operations, to determine whom the department will
sponsor on a deployment.

When a department member is selected for deployment, the jurisdictional representative will
contact them with any necessary information and/or directions (e.g. where and when they will
deploy, contact persons, etc.).

If selected for deployment, the individual shall notify their respective supervisor.


January 2009                                                                            Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 126

                                       FLAG DISPLAY

PURPOSE
The following procedure will establish the guidelines for displaying the American Flag.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Regardless of weather, the American Flag shall be displayed daily.

Whenever the American Flag is raised or lowered, the flag should be run up briskly and lowered
slowly and then gathered and folded before it touches the ground.

For those stations not equipped with lights to illuminate flagpoles the American Flag shall be
properly displayed between 0800 and 1700.

For those stations equipped with lights to illuminate the flagpole(s) the American Flag does not
have to be raised and lowered daily.

Displaying the American Flag at Half Mast
When displaying the American Flag at half-mast the flag should be hoisted to the top of the
flagpole for an instant before being lowered to half-mast. When the flag is lowered it should be
hoisted to the peak before being lowered for the night.

By tradition, the American Flag flies at half-mast by order of the President or Governor. It is
typically not lowered to half-mast for occasions of local mourning. Examples of when the
American Flag flies at half-mast are:
    • For thirty-days (30) after the death of the President or a former President.
    • For ten-days (10) after the death of the Vice-President, the Chief of Justice, a retired
        Chief of Justice, or the Speaker of the House of Representatives.
    • From the day of death until burial of an Associate Justice of the Supreme Court, a former
        Vice-President, a member of the Cabinet, or a Secretary of the Army, Navy, or Air Force.

Note: To ensure uniformity throughout the department, Fire Administration will make the
necessary notification as to when a flag will be lowered to half-mast and, subsequently, returned
to normal display.




Rev. September 2009                                                                  Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 127

                          FIREARMS AND OTHER WEAPONS

PURPOSE
To provide a safe and secure work environment, weapons in Fire Department buildings,
structures and vehicles are forbidden.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel, except officially appointed
Fire Marshals who are required to possess an issued firearm in the transaction of their
responsibilities.

PROCEDURE
Employees of the Fire Department are not to possess firearms of any description within the
buildings, structures or vehicles of the Fire Department.

If personnel become aware of department personnel, possessing a weapon on department
property, the company officer is to be advised.

Violation of this policy is a third group offense under the City’s Standards of Conduct and may
result in termination.




January 2009                                                                       Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 128

                                      SOLICITATIONS

PURPOSE
In an effort to minimize the burden placed on our employees by numerous outside interruptions.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
The Portsmouth Fire Department strictly prohibits solicitations of employees for services and/or
goods during working hours.

Exceptions to this rule will be those programs, which are reviewed and approved by the office of
the City Manager. The Fire Chief will be notified in writing of all such approved programs and
shall communicate this information accordingly.




January 2009                                                                        Page 1 of 1
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 129

                   LOCK BOX (KNOX BOX) MANAGEMENT SYSTEM

PURPOSE
This directive establishes the policy on Lock Box (Knox Box) Management Systems and the
security of, responsibility, and accountability for issued box keys.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
In an effort to provide both Fire Department emergency access and security for buildings, the
Department has selected the Knox-Box Public Safety Key Box System for use in the
accomplishment of these goals. This is a system that will allow the Department access to a key
for nondestructive entry into a building.

This is a voluntary program on the part of the building owner/occupant who can be authorized to
purchase a lock box to install on or in the building to secure a key(s) for use by the Department
in an emergency.

The Department will have one key, which will be issued to each company and other authorized
personnel, which will unlock any box in the system. The Department will be the only one to have
this key.

Procurement
To procure a lock box the building owner/occupant must obtain an application from the Fire
Chief or his designee, complete the application, have it signed by the Fire Chief, and send it to
the Knox-Box Company along with payment. The lock-box will be shipped to the purchaser.

Installation
The building owner/occupant will contact the Department’s Administrative Office to arrange for
a Battalion Chief to approve the box location. It will be that Battalion Chief’s responsibility to
arrange for a follow-up to meet with the building owner/occupant along with the first due
Company Officer to unlock the box and witness the placing of the keys in the box and locking.
All three parties will sign the prescribed form (PFD-49) with copies distributed as follows:
    • Original - Building Owner/Occupant
    • 1st Copy - Chief of Department or designee
    • 2nd Copy - Retained by Company Officer

If the building will be locked at anytime, it is suggested the box be installed outside the building
in sight of the main entrance at eye level or as approved by the Battalion Chief. Lock boxes can
be equipped with anti-tamper alarm features, which are recommended.

Adding or Removing Keys
The building owner/occupant or the Company Officer (whichever requests the change) shall
follow the same procedure as outlined in the installation procedure of this SOP.



January 2009                                                                            Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 129

                   LOCK BOX (KNOX BOX) MANAGEMENT SYSTEM

Responsibility
The Company Officer is ultimately accountable for providing security for the lock-box keys
assigned to his/her company, the subordinate officers are delegated this responsibility in the
absence of the Company Officer. The presence of the keys shall be verified at each shift change
and an entry made on the daily apparatus inspection sheet. In the event the apparatus will not be
under the direct control of the company officer, the Lock Box key is to be removed from the
apparatus and secured, until such time as the apparatus is placed back in service (overnight
repairs at the vehicle maintenance facility). The removal of the key from its normal position is to
be logged in the station daily log.

Any missing keys shall be immediately reported verbally, and followed up in writing by the
affected Company Officer to the Administrative Office. Security of the lock box is essential to
maintain the credibility of the program. Any loss of a key will be thoroughly investigated and
appropriate action initiated.




January 2009                                                                           Page 2 of 2
                     PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedure No. 130

                             RIDE-A-LONG PROGRAM

PURPOSE
In a proactive approach to customer service, a Ride-A-Long program has been
established in order to educate our customers with regard to our department and its
operations.

SCOPE
This procedure applies to all Portsmouth Fire Department (PFD) personnel.

PROCEDURE
All requests from external customers to ride on fire department apparatus should be
submitted to Fire Administration in writing to be forwarded to Training 1 for processing.

The request should include the person’s name, address, any organizational affiliation, and
purpose of why he/she wants to ride (e.g. educational, job interest).

The customer must be at least 18 years of age and present a valid picture ID.

The customer requesting the Ride-A-Long must first sign an official Ride-A-Long release
form, available through Fire Administration. The participant must sign the release and
hold harmless form before being granted approval to participate. Training 1 will witness
the signing of the release form and will retain the original.

An approved copy of the signed release form will be forwarded to the affected fire
company along with e-mail to the responsible Battalion Chief.

Ride-A-Longs are permitted to remain at the station between the hours of 08:00 and
22:00. Customers will be able to ride along once a month. Participation is limited to
observation only.

The Ride-A-Long program will be suspended at any time the Homeland Security
Advisory System threat level is at Orange or above, or at the discretion of the Fire Chief.

Fire Department personnel will instruct and demonstrate the necessary safety precautions
that will protect our Ride-A-Long customers while operating on emergency incidents
(e.g. safety belts while riding on an apparatus, what to do and where to stand at an
incident).

For the protection of the Ride-A-Long participants, they will be required to wear long
pants along with a shirt with sleeves and athletic footwear.

Any special request, concerns, or deviations pertaining to the Ride-A-Long program or
this SOP will be directed to Training 1, with the Fire Chief having final approval.




July 2009                                                                       Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 131

                                POST-INCIDENT ANALYSIS

PURPOSE
To establish a uniformed post incident review for major and/or significant incidents. This process
will serve as a tool for identifying strengths and weakness within the department and our
operations.

SCOPE
This procedure applies to all Portsmouth Fire Department (PFD) personnel.

PROCEDURE
Incident Commanders, Company Officers and Command Staff shall have shared responsibility
for the overall effectiveness of this procedure. A Post-Incident Analysis (PIA) is a tool for
discussing performance at major incidents. The goal shall be to re-enforce good work practices
and to prevent reoccurring mistakes and seek continuous improvement. The PIA is not to be used
to assign blame. PIA may be used to identify needs such as equipment, staffing, and training.
The information collected will help staff substantiate or justify future expenditures.

Responsibilities
The responsible Battalion Chief or Incident Commander shall complete the PIA. A completed
PIA Summary Form will be submitted to the Deputy Chief of Operations as soon as is
reasonably possible after the incident. Once the PIA is reviewed, department procedures will be
evaluated and modified if needed. Everyone’s input and cooperation is encouraged. Copies of
PIA reports shall be maintained for future reference.

Post-Incident Analysis
The Incident Commander or incident command team should analyze every incident informally to
improve personnel, unit and system performance. After every major incident or significant
event, the Incident Commander must complete a PIA. The post incident analysis should be fact-
based and not include unsubstantiated opinions. The following incidents shall mandate a PIA be
completed:
   • Multiple alarms.
   • Any incident that an unusual event occurs (i.e.; explosion, collapse).
   • Any fire resulting in a fatality.
   • Any fire resulting in an injury to firefighters or serious enough to require transport to a
        medical facility.
   • Any close call incident where a firefighter could have been injured.
   • Any Hazardous Materials incident that involves a multi-company involvement.
   • Any mass casualty incident involving 4 or more victims.
   • Specialty Rescue operations involving multi-company involvement.
   • At the Incident Commander’s discretion or at the direction of senior officers.

A copy of the NIFRS incident report shall accompany the PIA Summary Form. The Incident
Commander or designee shall facilitate the review of the incident with members involved. The
Training Division will support this process.


Septmber 2009                                                                        Page 1 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 131

                                POST-INCIDENT ANALYSIS

                           COMPANY LEVEL QUESTIONAIRE

Please respond to the following questions and send your responses to the Officer in Charge or
member designated for preparing the PIA. There is no need to rewrite the question, just use the
corresponding number for your response. The purpose is to obtain a complete log of incident
actions. These questions will assist with facilitating incident discussion and preparing the PIA
Summary.

The questions are for the: Incident # Address

   1. Describe the conditions of the emergency upon your arrival.

   2. Describe your actions or assignments.

           a. If you laid a supply line, from where to where?

           b. If you used an attack line, what was its original size?

           c. If it changed in size, what size was used after the change?

           d. Where was your attack lines (streams) deployed?

   3. If you were a division or group officer, identify your assignment and objectives.

   4. Identify and describe any unique problems you may have encountered.

   5. Describe any events or actions at this emergency that assisted you in accomplishing your
      objectives or tasks.

   6. Describe any events or actions at this emergency that may have hindered you in
      accomplishing your objectives or tasks.

   7. Did you encounter any SAFETY problems? If so, identify.

   8. Did you experience any equipment failures? List/Describe failures.

   9. What would you do differently the next time?

   10. Recommended changes in plan, procedures, training, or equipment as a result of this
       incident?




Septmber 2009                                                                       Page 2 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 131

                                POST-INCIDENT ANALYSIS

                              STRUCTURE FIRE DISCUSSION

Note: A facilitator should moderate the discussion, if possible, so that the process remains a
productive learning experience. The discussion should be limited to a maximum 1-1/2 hours in
duration.

Introduction
   • General introduction on the incident
   • Unique circumstances/problems, etc.
   • Review Tactical Preplan information

Building Structure/Site Layout
   • Review type of structure, and post-incident structure analysis, or incident site layout.

Review Fire Code History
   • Review code requirements, deficiencies etc., as applicable.
   • Review file history on building alterations, inspections, etc.

Dispatch and Response
   • Play tapes of reporting, dispatch, on scene reports
   • Analyze dispatch, on scene reports
   • Was dispatch appropriate for nature of reports?

Site Operations
    • Analyze structural integrity of building based upon fire conditions on arrival, at 10
       minutes, at 20minutes, at 30 minutes
    • Review/analyze size-up decisions by Command
    • Review/analyze strategy/action plan
    • Review/analyze offensive/defensive decisions by Command
    • Review risk analysis applied to the incident
    • Review/analyze division operations
    • Review/apparatus positioning
    • Review attack line selection/positioning, etc.
    • Review ventilation operations
    • Review loss control operations
    • Review night time and interior lighting operations

Rescue Group
   • Review/analyze Group activities
   • Review apparatus positioning
   • Review hoseline selection
   • Review search plan



Septmber 2009                                                                        Page 3 of 10
                      PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 131

                               POST-INCIDENT ANALYSIS

   •   Review rescue plan
   •   Discuss problems encountered

Staging
   • Level 1, Level 2
   • Location adequacy
   • Communications
   • Site Access

Communications
  • Review dispatch and deployment functions during incident
  • Review/analyze the communication process
  • Did Command receive adequate, accurate and timely information?
  • Did Command effectively communicate his/her plan, objectives and other information to
    divisions/groups/companies?
  • Did divisions/groups effectively communicate plans, objectives and other information to
    companies?

Support Functions
   • Review rehab operations
   • Review equipment/apparatus failures, repairs
   • Review water supply

Safety
   • Discuss safety aspects of incident
   • Review injuries, causes, etc.
   • Review corrective actions

Accountability
   • Discuss fireground accountability
   • Determine if accountability was accurate
   • Were accountability locations easily identified
   • Have Accountability officers describe accountability operations, problems
   • Accountability Benchmarks

Investigations
   • Review cause, point of origin, fire spread
   • Update on investigation




Septmber 2009                                                                    Page 4 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 131

                               POST-INCIDENT ANALYSIS


                             MAJOR MEDICAL DISCUSSION

Note: A facilitator should moderate the discussion, if possible, so that the process remains a
productive learning experience. The discussion should be limited to a maximum 1-1/2 hours in
duration.

Introduction
   • General Introduction
   • Unique circumstances, problems, etc.

Scene Operations
   • Unique Problems
   • Situation on arrival, 10 minutes, 20 minutes, 30 minutes
   • Size-up
         o Early call for assistance
         o Updates/progress reports
         o Action plan updates/progress reports
   • Plan of action/strategy
   • Command Operations
   • Division/Group Operations
   • Scene arrangement/layout (Divisions, apparatus positions, lighting, rescue access, loading
      points, obstacles barriers)
   • Outside Agencies

Communications
  • Dispatch, On-scene reports
  • Dispatch and Deployment Operations
       o Notifying hospitals, outside agencies
       o Progress Reports
       o Problems encountered
  • Transportation Communications/Coordination

Support Functions
   • Safety Sector
   • Rehab Sector
   • Resource Management - Equipment/Supplies

Staging Operations
   • Early Level II?
   • Rescues
   • Fire Apparatus
   • Other agencies


Septmber 2009                                                                     Page 5 of 10
                    PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedure No. 131

                            POST-INCIDENT ANALYSIS

Triage/Patient Outcomes
   • Accuracy of Triage Decisions
   • Appropriate Treatment & Packaging

Conclusion
  • Patient Follow-ups/Outcome
  • Department Medical Physician - Review/Input
  • Lessons Learned




Septmber 2009                                                  Page 6 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 131

                                POST-INCIDENT ANALYSIS


                         HAZARDOUS MATERIALS DISCUSSION

Note: A facilitator should moderate the discussion, if possible, so that the process remains a
productive learning experience. The discussion should be limited to a maximum 1-1/2 hours in
duration.

Introduction
   • General introduction on incident
   • Unique circumstances/problem, etc.
   • Review Tactical Preplan information

Site Review
    • Review type of structure and post incident structure analysis as appropriate, or site layout
    • Review storage/Interior – Exterior
    • Review type of container/transport involved
    • Review roadway location, access, drainage
    • Review storm drains and sewer systems
    • Review weather conditions

Fire Code History
   • Review code, laws, regulations and deficiencies
   • Review file history on building alternatives, inspections, citations, etc.
   • Review file on spill history

Dispatch And Response
   • Play tapes of reporting, dispatch, on scene reports
   • Analyze dispatch, on scene reports
   • Dispatch adequate for nature of reports?

Site Operations
    • Analyze structural/container integrity, based on arrival conditions, at 10 minutes, at 20
       minutes, at 30 minutes, etc.
    • Analyze the spill/release conditions at 10/20/30 minutes
    • Review/analyze size-up decisions by Command
    • Review/analyze strategy/plan
    • Review/analyze offensive/defensive decisions by Command
    • Discuss risk analysis
    • Review/analyze sector operations
    • Review apparatus positioning
    • Review ventilation operations
    • Initial action by first responder



Septmber 2009                                                                        Page 7 of 10
                      PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 131

                              POST-INCIDENT ANALYSIS

   •   Initial action by HIRT units
   •   Did HAZ MAT sector establish all necessary sub-sectors?
   •   Review/analyze evacuation process

Staging
   • Early Level II
   • Location adequacy
   • Communications
   • Site Access

Haz Mat Operations
  • Review product identity process
  • Review product fire, explosive, and health risk
  • Review product containment and control measures
  • Review entry and Hazard zone operations
  • Review clean-up process
  • Review weather monitoring
  • Review decontamination measures/practices
  • Review research data used
  • Review instrumentation measures/practices

Agency Coordination
   • Review outside agency response
   • Review agency coordination and usage at incident

Communications
  • Review/analyze the communication process
  • Did Command receive adequate, accurate and timely information?
  • Did Command effectively communicate his/her plan, objectives and other information to
    divisions/companies?
  • Did divisions/groups effectively communicate plans, objectives and other information to
    companies?
  • Did Command request appropriate information from Hazmat group to develop a plan of
    action?

Support Functions
   • Review Dispatch & Deployment functions during incident
   • Rehab operations
   • Equipment/apparatus failures, repairs
   • Water supply




Septmber 2009                                                                   Page 8 of 10
                      PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 131

                               POST-INCIDENT ANALYSIS

Safety Sector
   • Discuss safety aspects of incident
   • Review injuries, causes, etc.
   • Review corrective actions
   • Hazmat group officer function

Investigations
   • Review cause, point of origin, fire spread
   • Update on investigation




Septmber 2009                                                    Page 9 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 131

                               POST-INCIDENT ANALYSIS

                                     SUMMARY FORM

   •   DATE

   •   ADDRESS OF INCIDENT

   •   INCIDENT NUMBER AND TIME

   •   NUMBER OF ALARMS

   •   RESPONSE
       Time - type of alarm - companies dispatched (list time, alarms, companies)

   •   UNIQUE PROBLEMS
       (List any unique problems)

   •   ON-SCENE ACTIONS
       Describe in brief summary of 2-3 paragraphs, the actions, tactics and plan of on-scene
       companies and Command.

   •   LESSONS LEARNED

   •   INCIDENT ORGANIZATION CHART
       Provide a Command organizational chart.

   •   FIRE GROUND DRAWING
       Attach an 8 x 11 drawing of the fire ground reflecting apparatus positioning, and hose
       line placement.




Septmber 2009                                                                       Page 10 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 132

            LOCKER ASSIGNMENT, MAINTENANCE AND INSPECTIONS


PURPOSE
To outline the procedures for assignment, maintenance and inspection of all Fire Department
station lockers.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Locker Assignments
All Fire Department station lockers shall be numbered and divided among each shift accordingly.
Note: This includes lockers located in locker rooms and on the apparatus floor.

Every person assigned to each shift shall be assigned a locker by his or her respective station
Captain.

A list of locker assignments shall be maintained at each station. The station Captains are
responsible for keeping the list accurate and current.

Personnel may not change locker assignments nor may personnel share lockers.

Locker Maintenance
It is the responsibility of each person to maintain his or her assigned locker clean and sanitary,
inside and out.

Under no condition may a locker be used to store any illegal or unapproved items, including, but
not limited to firearms, drugs and/or alcohol.

Locker Inspections
Fire Department lockers are considered city property and shall be subject to inspection.

Battalion Chiefs shall conduct one (1) yearly locker inspection of all stations and members
assigned to their shift.

Station Captains shall inspect the locker of each member assigned to their shift quarterly and
document that this has been completed in the appropriate Company Log Book.

Personnel may be present during the inspection of their assigned locker.

One Fire Department witness, in addition to the individual whose locker is being inspected, shall
be present when conducting the inspection.

Appropriate actions and notifications shall be taken when any unauthorized, illegal, or unsanitary
conditions are found.


September 2009                                                                        Page 1 of 1
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 133

                       INTRADEPARTMENTAL COMMUNICATIONS

PURPOSE
To establish standard guidelines and procedures for the collection and distribution of information
throughout the department, both up and down the chain of command.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Due to the fact that all department personnel have e-mail accounts, it has become necessary to
develop a structured method for the collection and dissemination of information. Without this
structured procedure, it will be easy to overwhelm personnel with e-mail messages, thus making
it possible for important, time sensitive information, to be lost or misplaced.

Information that is meant for distribution to ALL DEPARTMENT PERSONNEL must come
through one of the following:

   •   Deputy Chief of Administration – general information concerning department
       operations or events (e.g. hydrants, road closures, etc.).

   •   Battalion Chief of Support Services (FM 1) – any information concerning structures
       (safe or un-safe), alarm systems, fire protection systems, etc.

   •   Battalion Chief of Training (TRN 1) – any classes, seminars, symposiums, etc.,
       available for attendance, or requests for training

   •   Captain of Training (TRN 2) – any information concerning the death, serious injury, or
       illness of a department member, a member’s family, or a retiree.

Any information that department personnel collect and wish to distribute to the entire department
should be forwarded to the appropriate unit listed above. This will allow administration to review
the information, make any other notifications if necessary, and also to follow up on any items
that pertain to firefighter or civilian safety. The unit or office will then forward the information
to the department, through the chain of command.

Note: Individuals should not send e-mails addressed to FIRE DEPARTMENT.

This policy does not apply to e-mails between individuals, within specialty teams, specific shifts,
or divisions.

If an individual receives information after normal office hours or on weekends and believes that
the information is critical enough that it cannot wait until the next day he/she should forward the
information through their chain of command to their Battalion Chief. The Battalion Chief will
make the determination if the information needs immediate distribution, and will act accordingly.



October 2009                                                                            Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 134

                            TRAINING AND TRAVEL POLICY

PURPOSE
To establish procedures that departmental personnel shall follow to request approval for
attending non-departmental classes, seminars, training or educational courses.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
When a member wishes to attend a non-departmental class, seminar, training or educational
course, a Request for Training Form (PFD Form 90) shall be completed by the member and
submitted to his/her immediate supervisor. This shall be done a minimum of 30 days in advance
of training/travel date, allowing sufficient time for the request to go through the appropriate
channels necessary for approval.

The supervising officer shall review the request to ensure accuracy and completeness. The
supervising officer will then submit the request to the Chief Officer having authority over the
company. If training request involves a specialty team (e.g. Hazmat, Tech Rescue, Boat), the
designated team leader will “initial” the Battalion’s approval prior to applicant submission. This
will help ensure all parties are aware of requested training.

The Chief Officer shall review the request and give consideration to ensure that appropriate
staffing can be maintained or if the need for over-time or reassignment is required. This
information should be noted in the comment section of the request form. Once supervisor
approval is obtained, the request shall be submitted for Division Level approval.

This process will follow the chain of command. The Deputy Chief of Operations, Deputy Chief
of Administration, Support Services Battalion Chief, and Emergency Preparedness Battalion
Chief may grant division level approval.

The officer granting Division level approval shall review the request and give consideration to
the availability of funding, the number of personnel requesting to attend and the benefit to the
Department.

If the request for training is approved, the Training Request Form shall be signed by the member
granting Division authorization and the request forwarded for financial approval. Upon financial
approval, the request will be stamped approved, signed and copies forwarded to the applicant and
Training Division. The original request will be forwarded to the Administrative Office Manager
(Admin Coordinator III) for processing. It will be the applicant’s responsibility to notify the
appropriate supervisors of approved training.




November 2009                                                                         Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 134

                             TRAINING AND TRAVEL POLICY

Upon completion of training, the attendee shall submit copies of their certifications and or proof
of attendance to the Training Division. The Training Division will maintain a database of all
Department training pending and completed. Members, who fail to submit appropriate
verification, shall be subject to repayment of funds.

If the request for training is denied, the Officer denying the request shall signify the reason for
denial on the Training Request Form (PFD Form 90) and forward it back to the member making
the request.




November 2009                                                                          Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 201

                       PERSONNEL ACCOUNTABILITY SYSTEM

PURPOSE
The personnel accountability system is designed to provide a safe, accurate, and efficient system
of accounting for all personnel during an emergency incident. This system is designed to
complement and work within the Portsmouth Fire Department Incident Management System.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
The Portsmouth Fire Department shall utilize a system of helmet identification tags designating
apparatus assignments, nametags, passports, and status boards to assist every supervisor in
accounting for all units and personnel while operating at emergency incidents.
Officers will remain responsible for the units and personnel assigned to them.

Incident Command shall remain responsible for the units and personnel assigned to the incident.

The system shall:
   • Allow all personnel assigned to an incident to know to whom they report, and who
       reports to them.
   • Restrict freelancing.
   • Allow for the dynamic use of personnel to meet changing staffing needs.

System Components
The Accountability System uses helmet ID tags, nametags, passports, status boards, and make-up
kits to account for and identify companies and individuals on the incident. All personnel are
responsible for ensuring that the helmet ID tags and passports always remain current (up-to-the-
minute) and intact.

Helmet ID Tags
Each helmet shall be equipped with Velcro strips permanently attached to both sides of the
helmet.

Attached should be a Velcro backed reflective helmet ID tag, which identifies each individual’s
present assignment (e.g. E1 for Engine 1, R1 for Rescue 1, etc).

Name Tags
All members of the Portsmouth Fire Department shall be issued three (3) plastic tags (2” X 1/2”)
with Velcro backing which shall contain their last name. The nametag shall be placed on the
passport (see below) of the unit that the member is currently assigned. Personnel leaving a unit
shall remove their nametag from the unit passport and place it under the helmet brim with their
spare nametag(s).

Regional team members for the Hazardous Materials, Technical Rescue Team and MIRT Team
shall be provided with nametags for their response to incidents.


January 2009                                                                         Page 1 of 6
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 201

                         PERSONNEL ACCOUNTABILITY SYSTEM

The nametags shall be color coded as follows:
   • Chief Officers                 Black with white letters
   • Captains                       Red with white letters
   • Lieutenants                    Red with white letters
   • Firefighter                    Green with white letters
   • EMS                            Orange with white letters
   • Regional Teams                 Gray with white letters
   • Volunteers                     Yellow with black letters

Passports
Passports are 2” X 5” strips of Velcro attached back-to-back. A unit designation is etched into a
plastic tag at the top of the passport. The front side of the passport is used to hold the nametags
of current personnel riding the particular apparatus. The backside of the passport sticks to a
Velcro strip on the officer/passenger side of the door of a Unit Status Board (see below).

Nametags should be placed on the passport in the following order:
  • OFFICER
  • DRIVER (Displayed Upside Down)
  • JUMP SEAT

Status Boards
Status Boards are used to hold multiple passports during an incident. There are two (2) types of
status boards, Unit Status Board and Command Status Board.
    • Unit Status Boards are clear plastic boards with Velcro on both sides. They should be
        attached to the inside of the officer’s side door on all fire apparatus, except for the vehicle
        of the chief officers. This board will hold the apparatus passport and can be used as a
        passport collection point during working incidents.
    • Command Status Boards are large boards with Velcro strips on the outer sections of the
        board and a tactical worksheet in the middle section. Space is available to write specific
        assignments given the time in and out of hazardous areas, and other comments. These
        boards shall be kept in the Battalion 1 and 2. The Incident Commander or his/her
        designee to manage working incidents should use the board. It can also be used to
        manage a large number of passports at specific points of entry, such as high-rise fires,
        technical rescues, hazardous materials incidents, etc.

Make-up Kits
These kits shall be in the Battalion 1 and 2. The kits are used when other agencies assist
Portsmouth Fire Department or when off-duty personnel are utilized at the incident scene. The
kits contained in small black pouches, contain the following:
    • Blank passports
    • White blank name tags
    • Markers for writing
    • Paired sets of numbered helmet ID magnets


January 2009                                                                               Page 2 of 6
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 201

                        PERSONNEL ACCOUNTABILITY SYSTEM

   •   Sets of double hook or double loop Velcro strips
   •   Unit ID tags
   •   Incident site passes

Level Of Accountability
The accountability system shall operate at one of two levels during emergency incidents.

Level I
This level of accountability is instituted once command has been established. The following shall
take place during Level I Accountability:
    • When desired, the Incident Commander, can establish an Accountability Officer to take
        control of accounting for incident personnel.
    • As personnel are needed at the scene, the company officer shall bring the passport to the
        IC or Accountability Officer and placed on the Unit Status Board or Command Status
        Board.
    • When a fire officer takes command of the incident, the Unit Status Board and passports
        shall be brought to their vehicle if requested.

Level II
This level of accountability is initiated when the Incident Commander has established divisions
and/or point-of-entry control.
   • The Incident Commander shall have the passports of all active companies at the
       command post.
   • If Divisions are assigned, the passports of those companies working within the specific
       division are assigned to that division officer. The Command Status Board shall reflect
       these assignments.
   • When companies are assigned a position remote from the collection point, the first unit at
       the remote entry point will be the collection point for that side or division of the incident.
       The passports and tracking of those companies shall be delegated to a division officer as
       soon as possible. The Incident Commander shall acknowledge confirmation of a remote
       entry point.

Personnel Accountability Reports (“PAR”) and Tactical Benchmarks
Just as an Incident Management System has benchmarks (reference points) during an incident
(life safety, fire control, and property conservation), the accountability system also has timely
benchmarks when a “PAR” of all personnel should be completed. PAR’s shall be required in the
following situations.
     • On arrival at any scene involving the response of multiple fire units (e.g. structure fires,
        extrications, etc.).
     • When the Incident Commander or Division Officer determine there is a need to confirm
        the location and assignments of any company at an incident.
     • At 20 minutes elapsed time at any “working incident” and every 20 minutes thereafter
        until Command advises the fire is under control or the incident is stabilized. The


January 2009                                                                             Page 3 of 6
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 201

                        PERSONNEL ACCOUNTABILITY SYSTEM

       dispatcher shall use the pre-alert tone and advise commander of the 20-minute
       benchmark.
   •   By any company completing a specific task, such as a primary search, Company officers
       will ensure the PAR of their own company when they report.
   •   Any report of missing or trapped firefighters.
   •   When an evacuation is ordered.
   •   Any change from an offensive to defensive mode.
   •   Any sudden hazardous event (e.g. flashover, back-draft, explosion or collapse).

Missing or Trapped Personnel
An absent member of any company or team shall automatically be presumed missing or trapped
in the hazardous area until otherwise determined to be safe. The company officer shall
immediately report any absent member to Division Officers or Command.

Upon notification that a member is missing or trapped, command shall call for a PAR count from
each company.

Evacuation
When a hazardous condition is found at an incident requiring the immediate evacuation of
personnel, all personnel shall remove themselves from the hazardous area and the Company
Officer shall provide a PAR to the Division Officer or Incident Commander. The following
procedures shall be followed:
    • The Incident Commander shall advise all units on the scene that an evacuation is taking
       place.
           o Example: “High Street Command to all companies, evacuate the structure.”
    • The Incident Commander shall have all apparatus near the incident signal an evacuation
       with one continuous 30-second blast of their air horn.
    • The Incident Commander shall call for a PAR for all personnel.
    • The Incident Commander shall advise the dispatcher of the evacuation.

Point-Of-Entry Control
Point-of-entry control shall be established at any incident where the Incident Commander feels
the need for more stringent accountability. This might include high-rise fires, technical rescues,
haz-mat incidents, or any other incidents, which create the need for tighter control of access to a
hazardous area. (See Level II Accountability).

Passports should remain with the designated officer at the “point of entry” to the hazardous area.
The Company shall give its passport to the Control point officer when entering and collect their
passport when leaving. The control point officer shall notify command of all personnel entering
or exiting the point-of -entry. The point of entry status board shall only contain passports of
those companies in the hazardous area.




January 2009                                                                           Page 4 of 6
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 201

                       PERSONNEL ACCOUNTABILITY SYSTEM

Companies exiting at a different location than the original point-of-entry shall immediately
notify the control point officer upon exiting. If possible, exiting personnel shall retrieve the
passports.

When it becomes impossible to retrieve the passport immediately, and the company is reassigned
to another division, a make-up passport with spare nametags shall be assembled by the new
sector officer. The original division officer and Incident Commander must be aware of the
change.

Definitions
Accountability - The responsibility of the Incident Commander and all personnel to account for
each other at an emergency incident.

Accountability System - A guideline and procedure used to keep track of the location and
assignment of personnel operating at an emergency incident.

Collection Point - The location where passports are collected and placed on a status board. This
can be at an engine, ladder, or Incident Commander’s vehicle.

Command Status Board - A large status board used by chief officers at emergency
incidents. It contains the tactical worksheet and has Velcro strips that are used to collect
passports during an emergency incident.

Company - A number of personnel including a supervisor who are assigned to an engine, ladder,
or other apparatus.

Division, Group - The organizational level having responsibility for either a geographic area
(Division) or specific function (Group) at an emergency incident.

Emergency Incident - A situation involving the user of fire department personnel and
equipment to provide life safety, fire or hazard control, and/or property conservation.

Freelancing - The performance of a task without the knowledge of the supervising officer.

Hazardous Area - An area normally found inside or closely surrounding a structure, or subject
to incident related hazards unless otherwise determined by the Incident Commander.

Helmet ID Tag - Velcro strips that attach to the fire helmet that shows the Unit assignment of
Department personnel.

Incident Commander - The department member who is in overall command of an emergency
incident.

Incident Site Pass - A laminated, numbered card used to allow specialized personnel such as


January 2009                                                                        Page 5 of 6
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 201

                       PERSONNEL ACCOUNTABILITY SYSTEM

VNG, Virginia Power, EPA, etc. into the hazardous area to perform a supervised function.
Others such as government officials, media, etc., shall be given a site pass when allowed on the
scene by the Incident Commander.

Make-up Kits - These kits shall be kept on the battalion vehicles. They are to be used when
other agencies assist our department or when teams of off duty personnel are formed at an
incident scene.

Nametag - A color-coded tag, with Velcro, that identifies personnel by last name.

Passports - Strips of Velcro attached back-to-back which, are designed to hold the nametags of
personnel assigned to a particular engine, ladder, etc. The passport can be attached to a status
board and are used for tracking companies and personnel at an emergency incident.

Personnel - A person or persons that are certified by the fire department to perform the duties
and responsibilities involved at an emergency incident.

Personnel Accountability Report (PAR) - A report given by supervisors to division officers or
the Incident Commander during and emergency incident stating that all personnel under his/her
supervision are accounted for.

Point-Of-Entry - The establishing of a specific entry point or “gate” when the Incident
Commander feels the need for more stringent control of accountability.

Remote Entry Point - A location distant to a passport collection point because of distance,
hazard, building construction. This point becomes another entrance to the hazardous area.

Staging - A division function or location where personnel and equipment are assembled near or
at an incident scene to await instructions or assignments.

Unit - Any emergency vehicle.

Unit ID Tag - Used on the Command Status Board to track companies on scene in the absence
of a passport.

Unit Status Board - A plastic clipboard placed on the passenger door of all emergency units,
which hold the passport of a particular unit. This board can be used to collect multiple passports
during an emergency incident.




January 2009                                                                          Page 6 of 6
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 202

                             RAPID INTERVENTION TEAMS

PURPOSE
To provide for an orderly and timely rescue of fire department personnel operating at emergency
scene.

SCOPE
This Procedure shall apply to all members of Portsmouth Fire Department when operating in
environments that are Immediately Dangerous to Life and Health (IDLH), at confined space
incidents, during trench rescue operations, or any incident where the Incident Commander
determines a RIT is needed.

PROCEDURE
Establishing a RIT
RIT shall be established and identified by the incident commander only.

The company(s) assigned to RIT will assume the radio designation “RIT” and not as their
company designation, for radio communications. The assigned Division and RIT will be used
should more than one RIT be required (e.g., Division C RIT, Division 7 RIT).

All members assigned to the RIT will be minimally equipped with:
    • Full turnout gear.
    • Self Contained Breathing Apparatus (SCBA).
    • Portable radio.
    • Hand light.
    • Personal rope.

The following equipment shall be assembled by the RIT and staged at a location that will not
impede on-going emergency operations.
   • Basic forcible entry/exit tools (e.g., flat-headed axe and Halligan bar, pike poles).
   • Search rope.
   • RIT Rescue Air-Supply bag.
   • Specialty RIT equipment – (e.g. reciprocating saw, Thermal Imager, Rabbit tool, O-
       cutter, Cable Cutter, Bolt Cutters).
   • Available hose line, the same size or larger than the initial attack line.

The RIT shall remain together as a team at all times and shall maintain a constant state of
readiness.

The location of the RIT will be determined by the RIT officer and announced to the Incident
Commander (IC) by radio communication. The location should be in an area that allows ready
access but does not impede the on-going operations. The RIT Officer should continually
evaluate the RIT location for optimum effectiveness and notify the IC of any needed change in
location.




January 2009                                                                       Page 1 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 202

                              RAPID INTERVENTION TEAMS

At incidents involving special hazards (e.g., high rise fires, shipboard emergencies, etc.), the RIT
will stand-by in a designated staging area. In instances where firefighters have the potential to
become easily trapped (e.g., large commercial occupancies) and affecting a rescue may be
potentially difficult or lengthy in duration, the IC should expand the size of the RIT by
requesting additional companies to respond to the scene.

In the event of an incident in which members are operating in multiple IDLH environments at
remote locations (e.g., fire in a large commercial structure, large aircraft crash and a fire in a
residential neighborhood, etc.), the IC should consider establishing a RIT for each location.

In the event that operations are taking place near water and/or on-board a ship, the IC should
have Fire Boat 1 or Fire Boat 2 respond to function as RIT in the case a member(s) falls
overboard.

In the event the RIT is activated to search for missing and/or rescue trapped members, the IC
shall establish additional RIT(s). Additionally, rescue operations will prove to be resource and
manpower demanding, thus the IC should consider requesting additional resources whenever a
RIT is activated.

RIT Responsibilities
After reporting to the IC and receiving an assignment(s), the RIT shall take the following
actions:

Maintain verbal and/or radio communications with the IC, or other supervisor in the command
structure to which the RIT is assigned.

Conduct a 360-degree incident scene survey to become familiar with the layout of the structure
and to identify any of the following:
   • Construction Type
   • Extent of fire travel.
   • Changing fire conditions.
   • Presence of exposures.
   • Possible ingress and egress routes.
   • Presence of basement.
   • Obvious safety hazards (e.g., unstable walls, downed power lines, security bars on
        windows, basements/constructions types).

Immediately report to the IC any safety hazards, evidence of fire extension or threat to exposures
found during the incident scene survey. Note: A 360-degree incident survey may not be practical
at incidents that involve large structures or ships.

Closely monitor all radio transmissions, and maintain awareness of incident conditions and the
location of companies operating on the scene at all times.



January 2009                                                                            Page 2 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 202

                              RAPID INTERVENTION TEAMS

Ensure that at least one (1) secondary egress route has been established for the area(s) in which
members are working. The RIT team should announce the secondary egress location to the
interior units. This may include:
    • Placing a ladder to an upper floor, an upper porch, a porch roof, or the roof of the
        structure.
    • Opening or forcing an exterior door or window.
    • Cutting or removing security bars from the window.
    • Cutting or removing a plywood door or window covering at a vacant structure.
    • Note: If any of these tasks will be time consuming or exhausting for the RIT, the IC shall
        assign another unit/company to complete the task.

When available, and if the situation allows, review any available pre-fire plans on the structure
involved.

At times it may be necessary to assign various tasks to the RIT to support incident scene
operations. The RIT may be assigned to complete tasks, provided the tasks do not
   • Require the RIT to enter into any area that is IDLH.
   • Prevent the RIT from immediately deploying to rescue a downed or trapped member.
   • Prevent the company officer of the RIT from monitoring all radio transmissions, and
       maintaining constant awareness of incident conditions and scene operations at all times.

The RIT is a committed company it is not a reserve company. The RIT shall not be used to
provide relief for operating units/companies until the incident has been stabilized and it has been
confirmed by atmospheric monitoring that IDLH environments no longer exist. It shall be the
responsibility of the IC to maintain an adequate number of companies in reserve to provide
relief, based on the magnitude of the incident and the weather conditions.

Discontinuing the Use of a RIT
RIT operations will be discontinued at the discretion of the IC only.

Prior to discontinuing the use of RIT the IC shall give consideration that the following conditions
have been met:
    • “Fire Under Control” or “Incident Under Control” has been declared.
    • Ongoing operations no longer pose a risk to members – including salvage and overhaul
        operations.
    • IDLH environment(s) no longer exist.
            o The IC should direct a Company to perform atmospheric monitoring after the
               incident has been stabilized and the structure has been sufficiently ventilated. All
               members operating inside the structure shall continue to wear SCBA until the
               carbon monoxide (CO) levels have dropped below 35 parts per million. Only
               when CO levels have dropped below this threshold may members remove their
               SCBA.




January 2009                                                                           Page 3 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 202

                             RAPID INTERVENTION TEAMS

Definitions
Immediately Dangerous to Life and Health (IDLH) - An atmosphere concentration of any
toxic, corrosive or asphyxiate substance that poses an immediate threat to life or would cause
irreversible or delayed adverse health effects or would interfere with an individual’s ability to
escape from a dangerous atmosphere.

Incipient Stage Fire - A fire which is in the initial or beginning stages and which can be
controlled or extinguished by portable extinguishers, Class II (occupant use) standpipe or small
hose systems.

Interior Structural Fire Fighting - The physical activity of fire suppression, rescue or both
inside of buildings or enclosed structures which are involved in a fire situation beyond the
incipient stage.

Working Structural Fire - Any fire that requires the use of a 1½-inch or larger fire attack hose
line and requires the use of self-contained breathing apparatus (SCBA) for members entering the
hazardous area.

Rapid Intervention Team (RIT) - Shall consist of members identified, dedicated and available
for rescue of a member or team as the need arises. The RIT shall consist of a minimum of two
(2) members initially, with four (4) members preferred as the resources become available. The
RIT shall be equipped with appropriate personal protective clothing, protective equipment,
SCBA, and specialized rescue equipment.




January 2009                                                                         Page 4 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 203

                                  MAYDAY PROCEDURES

PURPOSE
All Fire Department personnel operating on an emergency scene will know the proper technique
to request emergency assistance.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel operating on any scene.

PROCEDURE
MAYDAY Decision Parameters
Any member who is in need of immediate assistance shall make a MAYDAY declaration. A
MAYDAY should be declared as soon as a member recognizes the need for assistance.
Declaring a MAYDAY should not be delayed. The following situations are parameters for
declaring a Mayday:
   • Entangled, pinned or stuck and unable to self-extricate.
   • Falling through a roof, floor or other structural component and unable to self-extricate.
   • Caught in a flashover.
   • Disoriented and/or lost, no contact with the hose or search-line, and/or unable to find an
        exit.
   • Primary exit blocked by fire or structural collapse and unable to find a secondary exit.
   • Low-air alarm sounding and unable to find exit.
   • Out of air or SCBA failure in an IDLH atmosphere.
   • Any injury or illness preventing self-extrication from an IDLH atmosphere.
   • Any situation in which a member believes they need immediate assistance to reduce the
        likelihood of significant injury or death.
   • If a firefighter witnesses or has confirmed that another firefighter is lost or in trouble.

Note: Once a MAYDAY has been declared, the incident strategy must change to a High Priority
Rescue effort for the firefighter or team that made the Mayday declaration.

Calling a MAYDAY
A call for MAYDAY is initiated by the words, “MAYDAY, MAYDAY, MAYDAY….” And, if
possible, should be repeated until the Incident Commander (IC) acknowledges it.

Personnel who declare a MAYDAY shall identify themselves by name and the names of any
other team members with them. This may aid in locating the distressed personnel.

Any member who declares a MAYDAY should be prepared to transmit the following
information using the “A-SLIP” format.

   •   A = Air Supply: The member in distress shall inform the IC of the status of their air
       supply and remaining cylinder pressure.
   •   S = Status: The reason for the Mayday, e.g., lost, trapped, etc.




January 2009                                                                          Page 1 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 203

                                   MAYDAY PROCEDURES

   •   L =Location: The location of the member within the IDLH atmosphere. This should
       include the floor/division and geographic position (A, B, C, D side).
   •   I = Intentions: The actions the member is going to take to seek relief or actions being
       taken to self-rescue, e.g., moving to another area, going to a window, etc.
   •   P = Par (Personnel Accountability Report): How many members are together. If
       MAYDAY is being declared for a team or company, they should not separate in an effort
       to self-rescue.

Actions of Firefighter Declaring a MAYDAY
Manually activate the PASS device. If it interferes with radio communications, it may be turned
off during those transmissions. Once the messages are completed the device is to be manually
re-activated. The PASS shall remain on until rescued.
Follow a hose line or search rope to the exterior. Notify the IC of your actions/movements.

Remember, the male hose coupling is on the exterior side of the connection.

Attempt to find an exterior wall. Once a wall is found, a door, window, or hallway can usually be
found. Rescuers will first search hallways, along walls, and around widows and doors before
sweeping large interior areas. If needed, walls can be breached for escape or for fresh air.

If the firefighter cannot find a way out, he/she should seek a safe refuge. This may be another
room or floor. Any change in location shall be relayed to the IC.

The firefighter should make a conscious effort to limit air usage by controlling breathing and
limiting physical activity as much as possible.

If the firefighter cannot exit, he/she should assume a horizontal position on the floor that
maximizes the audible effects of the pass device/radio use. Firefighters should attempt to
position themselves near a wall, doorway, or hallway.

If assuming a position to await rescuers, the firefighter should direct his/her flashlight towards
the ceiling. Also, the firefighter should attempt tapping noises (e.g., striking tools against the
floor, walls, etc., to assist rescuers in locating the firefighter).

As the situation changes, the firefighter (initiator) is to advise the IC promptly. Should the
firefighter correct the situation, the IC is to be informed.

If the initiator of the MAYDAY self-extricates and/or exits that structure they must notify
their company officer and the IC.




January 2009                                                                             Page 2 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 203

                                  MAYDAY PROCEDURES

Responsibilities and Actions of Company Officers in Declaring a Mayday
Company officers are responsible for knowing the location and assignment of all members
operating under their command at all times.

When a company officer cannot locate a firefighter or crew assigned to his/her command, the
company officer must immediately notify the IC.

The company officer will announce the name(s) of the firefighter(s), their last known location,
last known assignment, and any actions taken or being taken to locate the missing members.

Company officers will assure that firefighting positions are not abandoned during the rescue
effort and that free-lancing is controlled.

Duties of the Incident Commander (IC) During a MAYDAY
Rapid, concise decisions and actions must be taken to increase survivability. The following is a
list of actions to be taken by the IC for a reported missing or trapped firefighter. These
guidelines do not need to be accomplished in the order listed but the first four should be
accomplished rapidly.
Deploy the RIT to initiate a search and rescue operations and setup addition, multiple, RITs for
the same.

Immediately upon report of a missing/trapped firefighter or a MAYDAY, the IC will initiate
Emergency Traffic radio communications.

Conduct a PAR for all companies operating on the incident scene. An accurate count will assist
in determining the number of firefighters missing, their identities, their last known work area,
and which companies are affected. When a member, unit, company, group, or team fails to
answer the radio when called, the IC shall take the following actions:
    • Attempt to contact the member, unit, company, group, or team on the assigned TAC
        channel two (2) additional times.
    • Have the dispatcher attempt to contact the member, unit, company, group, or team
        through a pre-alerted simulcast on all PFD TAC channels.

Change the operations plan to a high-priority rescue effort and expand the
Incident Management System (IMS) to meet the needs of the rescue.
    • Request at least one additional alarm – consider mutual aid for any additional alarms.
    • Anticipate the need for additional medical units.
    • Consider specialty units based on the nature of the MAYDAY (e.g., regional teams,
       mutual aid or non-agency resources).
    • Have incoming units report to a designated staging area.
    • Have all companies not directly involved in the rescue effort move to a different TAC
       channel.




January 2009                                                                          Page 3 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 203

                                   MAYDAY PROCEDURES

Firefighting efforts should be concentrated on reinforcing existing positions, keeping the fire out
of the rescue area, and providing adequate ventilation and lighting. Do not abandon
firefighting positions.

Assure that a medical treatment and transport group is established to receive injured firefighters.

Verify that all doors are unlocked and opened, at least in the immediate area of the rescue.
Doors should be secured open unless doing so will have negative effects on the fire.
Aggressively ventilate and provide interior and exterior lighting.

Ensure that the media is controlled. Use the Public Information Officer.

The IC should continuously monitor the stability and safety of the operation.

Deployment of the Rapid Intervention Team
Refer to SOP 202 Rapid Intervention Team for the RIT Team roles and responsibilities.

Definitions
MAYDAY- The radio/verbal declaration of an emergency (usually directed to the Incident
Commander), made by any member who encounters a situation requiring immediate action or
assistance.

Rapid Intervention Team (RIT)- shall consist of members identified, dedicated and available
for rescue of a member or team as the need arises. The RIT shall consist of a minimum of two
(2) members initially, with four (4) members preferred as the resources become available. The
RIT shall be equipped with appropriate personal protective clothing, protective equipment,
SCBA, and specialized rescue equipment.

Emergency Traffic- the designated radio term reserved for use by the IC, used to notify all
members operating on the incident scene that an emergency condition exists and requires their
attention. All non-essential radio communications that do not pertain to the emergency traffic
condition must cease.

Urgent - The designated radio term used by a member, usually directed to the IC, to notify
him/her of a situation or condition that required immediate attention so that injury(s) or possible
deterioration in incident conditions can be avoided.

Evacuation Signal- a signal used by the PFD, at the direction of the IC, to notify all operating
members to exit any structure and/or environment because of suspected or imminent dangers.
The Incident Commander shall have all apparatus staged near the incident signal an evacuation
with one continuous 30-second blast of their air horn. (Reference: SOP 201)




January 2009                                                                            Page 4 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 204

                            FIREGROUND PUMP OPERATIONS

PURPOSE
To ensure that personnel operating in the capacity of pump operator provide the proper pressures
and volumes of water at the appropriate time to ensure the safety of department personnel,
threatened citizens and prevent unnecessary property loss.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Pump Pressures
The following pump discharge pressures shall be used when the following pre-connected lines
with fog nozzles are used:

   •   1” Booster line - 200’                        200psi
   •   1 ½” Hand-line - 150’                         140psi
   •   1 ½” Hand-line - 200’                         155psi
   •   2 ½’ Hand-line - 200’                         125psi
   •   Foam Lines                                    200psi
   •   Deck mounted master stream                    100psi

Pump discharge pressures for longer hose-lines or a change in nozzle, or tip size, will require
pressure changes.

After evaluating the situation, the Company Officer may see the need to deviate from the pump
discharge pressures above, and may instruct the pump operator to do so.

Pump Operator Responsibilities
The pump operator will ensure that an adequate water supply is secured as quickly as possible.
Should a water supply not be obtained, the pump operator shall notify the Incident Commander
before the booster tank level reaches one-quarter tank.

The pump operator is to ensure that the pump is operating safely and efficiently, with the
change-over-valve in the correct position, the pressure relief or pressure governor set, and all
gauges indicating normal operating limits.

Personnel shall be responsible for knowing the size of all the straight tip nozzles carried on their
apparatus; the gallon per minute flows for each nozzle; and be able to calculate the appropriate
pump discharge pressure for each.

The pump operator shall include 5 psi per floor (not counting the ground floor), or ½ psi per foot
of height to compensate for elevation loss.




January 2009                                                                            Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 204

                            FIREGROUND PUMP OPERATIONS

Placement of Pump in Volume or Capacity
It is recommended that personnel operating engine companies with two stage pumps, place the
pump in volume/capacity for the following operations:
• When the initial attack-line is a 2-1/2”.
• When supplying sprinkler system.
• When a pumper is at the water source supplying one or more attack pumpers.
• Any time the flow from a pumper is greater than 1/2 the rated capacity of the pump (e.g.
     supplying ladder stream, master stream, multiple large diameter attack lines).

Supplying Lines
Attack lines will only be charged when the firefighter at the nozzle is ready. Verification may be
made by radio or direct contact.

When supplying a sprinkler system, the pump operator will make sure that the apparatus is in
volume/capacity and supply a pump discharge pressure of 150psi.

When supplying a standpipe system, the pump operator will charge the system with a pressure
appropriate for the length of hose, type of nozzle, and elevation pressure loss.

Precautions
Pump operators are to take precautions to ensure that pumps are not subject to mechanical
damage as the result of extended periods without cooling. To assure that over-heating does not
occur, if the operator cannot see water being discharged from streams supplied by pumper, the
operator will use one of the two methods listed below to prevent overheating.
   • When pumping without an external source of water, water is to be circulated back to the
        apparatus tank. This can be done by the internal valves or by placing the booster line into
        the top of the apparatus water tank.
   • When operating with an external water supply, the apparatus tank is to be refilled and
        then a small flow is to be release to drain. Opening a valve drain and cracking the
        appropriate valve can do this, or by use of the booster line opened and placed in the storm
        drain or gutter.

   In situations where pumpers are operating from a positive pressure water source, 20-psi is the
   minimum recommended intake pressure. If necessary to operate at lower pressures, no
   additional lines should be placed in operation without direction from the Incident
   Commander.




January 2009                                                                           Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 205

                    STAGING AT CRIMINAL/DOMESTIC INCIDENTS

PURPOSE
To establish guidelines for staging at suspected criminal and/or domestic incidents or any
incident that is deemed unsafe.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Prior to Arrival
All fire department apparatus dispatched to any incident determined or suspected to be a result of
criminal and/or domestic activity shall stage at least one block away and turn off all lights and
sirens because of the threat potential involved.

It shall be confirmed upon being dispatched that Police are en route to any scene involving
criminal and/or domestic activity.

The scene must be confirmed safe and secure by the Police prior to any fire department crew or
individual from entering.

Once deemed safe and secure by Police all staged apparatus shall advance quickly to the scene
utilizing emergency lights and siren.

On Scene
Any crew that finds themselves in a situation that escalates to a potentially criminal and/or
dangerous level shall, if possible, leave the immediate area and request Police to respond to
secure the scene.

Responsibilities
Fire
It is the Company Officer’s responsibility to determine which incidents, in addition to those
already covered, which will require staging or removal of personnel. In the case of multi-
company responses the Company Officer shall communicate to all companies to stage or to
evacuate until scene is secured by Police.

EMS
In the case of “medic only” calls, it is advised that the crew collectively determine if they need to
stage. If there is any question as to what action the medic shall take, Battalion 1/Battalion 2 shall
be contacted for direction.

In addition, an Engine company shall be dispatched to respond with the medic.




January 2009                                                                             Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 206

                                      REHABILITATION
PURPOSE
To establish the use of a rehabilitation process as a requirement of the incident management
system (IMS) at an emergency scene, fire, or training exercise.

SCOPE
All Portsmouth Fire Department (PFD) personnel attending or operating at an emergency scene,
fire, or training exercise.

PROCEDURE
Rehabilitation shall commence when emergency/fire operations and/or training exercises pose a
health and safety risk, at large-scale incidents, long-duration incidents, physically demanding
incidents, and incidents during extreme (hot/cold) temperatures.

The incident commander shall establish rehabilitation according to the circumstances of the
incident.

On smaller incidents, Rehab may be accomplished with an ambulance equipped for rehab or a
protected area. Larger incidents require the commitment of Rehab 1 to accomplish the necessary
Rehab tasks.

It is the policy of the fire department that no member will be permitted to continue emergency
operations beyond safe levels of physiological, medical, or mental endurance. The intent of the
Rehab Group is to lessen the risk of injury that may result from extended field operations under
adverse conditions.

At incidents involving large life loss, or extended rescue operations (i.e., plane or train crash),
the critical incident stress management (CISM) team should be contacted and be assigned to
Rehab Group.

Responsibilities
Incident Commander
   • Plan for rehabilitation in incident size up.
   • Establish a rehabilitation group.
   • Designate and assign a paramedic to supervise rehabilitation.
   • Ensure sufficient resources are available and assigned to rehabilitation.
   • Ensure EMS personnel are available for emergency care of fire fighters as required.

Rehabilitation Manager
   • Select and designate a location for rehabilitation.
   • Ensure personnel in rehabilitation “dress down” by removing their bunker coats, helmets,
      hoods, and opening their bunker pants to promote cooling.




Rev. September 2009                                                                    Page 1 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 206

                                    REHABILITATION

   •   Provide require resources for rehabilitation:
           o Drinking water
           o Sports drinks (to replace electrolytes and calories) for long duration incidents
               (working more than one hour).
           o Active cooling where required.
           o Medical monitoring equipment.
           o Food where required and a means to wash or clean hands and face prior to eating.
           o Blankets and warm, dry clothing where required.
           o Washroom facilities where required.
   •   Ensure personnel receive at least 20 minutes of rest.
   •   Maintain accountability.
   •   Document members entering and leaving rehabilitation.
   •   Inform incident commander if a member requires transportation to a medical facility and
       request an additional medic to respond to take their place.
   •   For continuity of care if ALS treatment is initiated the medic unit that begins treatment
       will transport.

Company Officers
  • Be familiar with the signs and symptoms of heat stress and cold stress and monitor their
     company members for any signs of either.
  • Notify the IC when a company member requires relief, rotation, or reassignment
     according to conditions.
  • Provide access to rehabilitation for company members as needed.
  • Ensure that their company is properly checked in with the rehabilitation manager and that
     the company remains intact.

Crew Members
   • Be familiar with the signs and symptoms of heat stress and cold stress and maintain
     awareness of themselves and company members for signs and symptoms of either.
   • Promptly inform their company officer when members require rehabilitation and/or relief
     from assigned duties.
   • Maintain company integrity.

Rehab Procedures
Criteria for Reporting to Rehab
Personnel should perform self-rehab procedures as follows:
   • Following the use of (1) 30 minute SCBA cylinder
   • After twenty (20) minutes of intense physical labor
       Other times as necessary

Personnel must report to the Rehab Group as follows:
   • Following the use of two 30-minute SCBA cylinders
   • Following the use of one 45- or 60-minute cylinder


Rev. September 2009                                                                 Page 2 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 206

                                     REHABILITATION
   •   After 40 minutes of intense physical labor
   •   After performing duties in hazardous materials encapsulating suits
   •   When directed by an officer to do so
   •   When feeling the need to do so

Entry Point
This is the initial entry point and decontamination area were rehab personnel will take a pulse
rate on all crew members.

Any member who has a pulse rate greater than 120 will report directly to Medical Treatment and
Transport, where they will be treated appropriately.

Members that do not require medical attention will then report to Hydration and Replenishment.

Hydration and Replenishment
Recommended guidelines for personnel:
   • Conditions permitting, personnel should spend a minimum of 20 minutes resting in this
      area.
   • Personnel should consume a minimum of 10 ounces of water or other approved
      beverages while in this area.
   • Smoking shall not be permitted in this area.

During warm weather conditions, all personnel in this area must remove coats, helmets, gloves,
and protective hoods. Turnout pants also should be removed or at least rolled down over the
boots.

All personnel will be provided supplemental cooling devices, fluid and electrolyte replacement,
and the proper amount of nourishment.

For extreme heat, hand-forearm immersion procedures to lower core body temperatures should
also be used. Forearms should be submerged at least 10 minute, but preferably 20 minutes.

Air-conditioned areas for extended rehabilitation to which members can be moved after their
body temperatures have stabilized should be provided.

Initial CISM support will be provided in this Section, if needed.

Medical Treatment and Transport
Personnel requiring an extended rehab time or who require evaluation and treatment for heat
stress or other injuries or illnesses will be treated and documented as patients according to local
Medical Protocols.

A Patient Care Report form should be started for each person requiring additional evaluation.




Rev. September 2009                                                                    Page 3 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 206

                                    REHABILITATION
The Rehab Group Supervisor shall be advised of the necessity of medical transportation and
extended medical attention requirements of personnel due to physical condition.

The Medic crew performing medical Treatment will pay close attention to the following in
accordance with the Regional Medical Protocol:
   • Pulse (in excess of 120bpm)
   • Blood pressure (systolic above 160 or diastolic above 100)
   • Body temperature excess of 100 F
   • Obvious injuries or illness

After appropriate rehabilitation and medical monitoring (minimum of 20 minutes for an initial
cool down and evaluation period) the pulse, blood pressure, and temperature will be reevaluated
and triage members with one of the following dispositions:
   • Returned to Duty - adequately rehabbed and medically sound.
   • Removed from Duty - evidence of an illness or injury including any person with a pulse
        greater than 100.
   • Transported to an appropriate medical facility for further evaluation and treatment of
        illness or injury; including any member who has a temperature greater than 101 F (38 C)
        or a blood pressure less than 100.
   • If personnel are removed from duty and not transported a signed Patient Refusal Form
        will be completed.

Reassignment
This critical Section determines a crew’s readiness for reassignment. Diligent efforts and face-
to-face communication with the Rehab Group Supervisor are required.

Personnel staffing this area advise the Rehab Group Supervisor of the status of all companies for
reassignment and crews that are running short or without a Company Officer (CO).

The Rehab Group Supervisor shall relay information to Command.

The Rehab Group Supervisor will update Command throughout the operation with pertinent
information including the identities of companies in Rehab, the companies available for
reassignment, and the status of injured personnel.
Companies must keep crews intact and report to the proper areas in Rehab. The Rehab Group
Supervisor will direct the crew to the proper areas; however, it is the Company Officer’s
responsibility to make sure crewmembers receive refreshments, rest, and a medical clearance.

Note: Until authorized by the Rehab Officer, no individual shall leave the Rehabilitation area.




Rev. September 2009                                                                    Page 4 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 207

                               FIREGROUND OPERATIONS

PURPOSE
To establish standard guidelines and procedures for fireground operations.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Note: Incident Commanders (IC) may deviate from this procedure at their discretion as the
emergency dictates.

1st Alarm Assignments
Companies shall assume these responsibilities in the order that they are dispatched. If arrival
order is different, notify the Emergency Communications Center (ECC) of your arrival and the
operation your company will assume.

1st arriving Engine Company
     • Shall perform FIRE ATTACK OPERATIONS.
     • Forward-lay Large Diameter Hose (LDH) to the incident, if a large water supply will be
        needed for initial attack operations.
     • Perform size-up and establish command.
     • Position the apparatus, leaving sufficient room for the in-coming Ladder Company to
        reach the building with their aerial if necessary.
     • Deploy hose lines of sufficient size to control the fire or cover exposures.
     • Utilize master stream appliances if necessary.
     • Assign tasks to subsequent arriving companies as necessary.

2nd arriving Engine Company
    • Shall support WATER SUPPLY and FIRE ATTACK OPERATIONS.
    • Position the apparatus at the appropriate hydrant, and prepare to lay-out, if the 1st due
       engine did not lay-in on arrival.
    • Be aware of the location of the fire department connections (if applicable) and be
       prepared to supplement the fire protection system if ordered to do so.
    • Assist the 1st due engine by manning additional lines.

1st arriving Ladder Company
     • Shall perform TRUCK COMPANY OPERATIONS.
     • Position the apparatus so that the aerial may be used if necessary.
     • Crewmembers shall raise the appropriate ladders, secure utilities, perform forcible entry,
        ventilation, and conduct a primary search.




September 2009                                                                       Page 1 of 3
                      PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 207

                              FIREGROUND OPERATIONS



Rescue Company
   • Upon arrival, position the apparatus so that it does not block access or proper placement
      of engine or ladder companies.
   • If first to arrive, perform a size-up and establish command. Gain entry and perform a
      primary search.
   • Anticipate specific assignments from the IC, to include forming a Rapid Intervention
      Team and performing a secondary search.

Battalion Chief
   • Position the vehicle so that it does not block or hinder the placement of firefighting
       apparatus.
   • If first arriving unit, perform size-up and establish command, if not assume command
       from the 1st arriving unit.
   • Set up command post and announce location.
   • Assign accountability officer if Chief’s Aid is not available (this assignment should be
       announced over the radio).

Working Fire
Once a “Working Fire” is declared, the initial assignment will be supplemented with the
following units. One additional Engine Company, the second Battalion Chief, the closet
available Medic Unit, EMS-2, and the department Safety Officer. Their assignments are as
follows:
Additional Engine Company
    • Stage the apparatus in a position to be able to move or return to service if necessary.
    • Deploy as the RIT. This company should relieve the Rescue Company if they are
       currently operating as the RIT.

Once ladders are set in place, the location of the ladder placements shall be communicated
over the radio so that all personnel are aware of the secondary means of egress.

Second Battalion Chief
   • Position the vehicle so that it does not block or hinder the placement of firefighting
      apparatus.
   • Operate as the Incident Safety Officer until the arrival of the department Safety Officer
      (this assignment should be announced over the radio).
   • Assist the IC with fireground command functions.




September 2009                                                                     Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 207

                               FIREGROUND OPERATIONS

Medic Unit
  • Position the medic unit so that it does not block or hinder the placement of firefighting
      apparatus.
  • Move their stretcher and equipment to an area close to the incident to allow for rapid
      deployment.
  • Establish a Rehab group in accordance with SOP 206.


EMS 2
  • Coordinate Rehab duties.
  • Assist the IC with fireground accountability if needed.

Safety Officer
   • Shall function as the Incident Safety Officer (this assignment shall be announced over the
       radio).
   • If the 2nd arriving Battalion Chief is performing those duties, he/she will be relieved upon
       arrival of the Safety Officer.


2nd Alarm (or Greater)
All 2nd and greater alarm companies shall follow the following guidelines:
    • All 2nd alarm companies shall respond to the assigned staging area unless the IC gives
        them an assignment while enroute.
    • The first company to arrive at the staging area shall be in charge of staging until relieved
        by the IC. The company officer will be designated as Staging Officer.
    • Park apparatus in an orderly manner, allowing any apparatus to leave without having to
        move other apparatus.
    • The company officer shall report to the Staging Officer.
    • All other crewmembers shall stay with their apparatus.
    • Companies shall be given assignments by the IC through the Staging Officer.
    • The Staging Officer shall advise the IC of the types and quantities of apparatus in staging.

Note: Companies shall not request an assignment from the IC when responding on additional
alarms.




September 2009                                                                        Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 210

                                        HIGH-RISE FIRE

PURPOSE
High-rises, by definition, are those structures beyond the reach of aerial apparatus. To handle
such emergencies, it is essential to maintain organization and accountability.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel operating at fires in high-
rise structures.

PROCEDURE
The initial response to high-rise structures will consist of the following companies:
   • 2 Engine Companies
   • 2 Ladder Companies
   • Rescue 1
   • Battalion Chief
   • Medic Unit
   • EMS 2

Fires in high-rise structures offer unique challenges, thus, the need and request for additional
resources shall be done early. Considerations shall be given to requesting the following
resources.
    • 2nd Alarm
    • Mutual Aid
    • Additional Medic Units
    • Safety Officer
    • Staff Positions (Car 1, Car 2, etc).
    • PIO

Arrival
The success or failure of operations at high-rise fires depends greatly on the actions taken by the
first arriving companies.

On arrival, the first company shall establish:
   • Establish Command
   • Give Size-Up
   • Establish mode of operation:
            o Investigation
            o Offensive
            o Defensive




January 2009                                                                            Page 1 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 210

                                      HIGH-RISE FIRE

Responsibilities
The initial Incident Commander (IC) has the responsibility of giving a Size-up and to begin to
establish the various elements of the Incident Management System.

In an effort to eliminate confusion and duplication of efforts, the following is a guideline to
prepare the first alarm companies to begin controlling the incident.

First Arriving Battalion Chief
The first arriving Battalion Chief will have, or shall assume, Command.
Key functions:
   • Identify and announce the location of a Command Post – consideration shall be given to
        establishing the Command Post in the lobby of the structure if it is remote from the fire
        location and judged to be safe.
   • Begin Accountability.
   • Ensure adequate resources are called to mitigate the incident.
   • Utilize Pre-fire plans to assist in strategic and tactical decision-making.
   • Assign Division and/or Group officers as needed.
   • Assign an Incident Safety Officer.

First Arriving Engine Company
Key functions:
   • Establish elevator control, if necessary.
   • Proceed to the fire floor.
   • Crew members proceeding to the fire floor must carry the following equipment unless
       otherwise assigned:
           o 100 ft donut roll with a solid bore or low pressure fog nozzle.
           o 1 - 2 ½” to 1 ½” gated-wye.
           o 1 set of Irons (Halligan/Flat-head Axe)
           o 1 extra air bottle for each company member.

First Arriving Ladder Company
Key functions:
   • Proceed to the fire floor.
   • Forcible entry.
   • Search/Rescue/Evacuation.
   • Ventilation.
   • Crew members proceeding to the fire floor are to carry the following equipment unless
       otherwise directed:
           o 1 set of Irons (Halligan/Flat-head Axe).
           o 6-ft Pike pole.
           o K-Tool or Rabbit Tool.
           o 1 extra air bottle for each company member.



January 2009                                                                         Page 2 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 210

                                        HIGH-RISE FIRE

Second Arriving Engine Company
Key functions:
   • Identify and establish a water supply.
   • Identify and connect to the building’s standpipe system.

Second Arriving Ladder Company
Key functions:
   • Proceed to the floor above the fire.
   • Forcible entry.
   • Check for fire extension.
   • Search/Rescue/Evacuation.
   • Ventilation.
   • Crew members proceeding to the fire floor are to carry the following equipment unless
      otherwise directed:
          o 1 set of Irons (Halligan/Flat-head Axe).
          o 6-ft Pike pole.
          o K-Tool or Rabbit Tool.
   • 1 extra air bottle for each company member.

Rescue 1
Rescue 1’s initial actions shall be assigned at the discretion of the Incident Commander.

Tactical Considerations
During operations at a high-rise fire the following techniques are to be used unless otherwise
directed by the incident commander.
    • If the fire is located on the fifth (5) floor or below, the stairs are to be used to gain access.
    • If the fire is located on or above the sixth (6) floor the elevator may be used.
        Refer to SOP 211 Emergency Operations Involving Elevators
    • Fires on the first (1) or second (2) floor of a high rise building are to be attacked with
        lines advanced from department apparatus, if possible.
    • Fires on or above the third (3) floor are to be attacked by connecting to the buildings
        standpipe system.
    • Two (2) floors below the lowest fire floor shall be identified and used for Upper Staging
        and Operations.
    • Three (3) floors below the lowest fire floor shall be identified and used for Rehab and
        Medical Support.

Incident Management
Command shall be prepared to supplement the basic command structure due to the large number
of personnel that will be necessary to accomplish critical tasks. Accordingly, the following
assignments shall be assigned and announced, when necessary.




January 2009                                                                               Page 3 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 210

                                      HIGH-RISE FIRE

Incident Commander
This assignment may be transferred several times during the incident to include the Deputy Chief
of Operations or the Fire Chief. As is always the case, there is only one Incident Commander.

Operations Chief
The Operations chief is in charge of all fire suppression/rescue operations within the building.
He may be located at the command post or the upper staging area.

Logistics Chief
The Logistics chief manages all logistical activities as assigned by the Incident Commander.
These activities include Base, Lobby Control, Air Support, Medical, and Communications.




January 2009                                                                        Page 4 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 211

                EMERGENCY OPERATIONS INVOLVING ELEVATORS

PURPOSE
To improve the safety of firefighters operating at buildings with elevators, the following
precautions and procedures shall be adhered to while using elevators at fire incidents.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCDURE
Before using the elevator, attempt to accurately determine the fire floor. This can usually be done
by inspection of the alarm panel, actual observation, or conversation with the building occupants.
Where smoke is reported on several floors, get off the elevator a minimum of two floors below
the lowest floor where smoke is reported.

Note: Department personnel are not to exit an elevator on the fire floor until an “Fire
Under Control” has been issued by the Incident Commander.

If the fire is within five floors of the elevator lobby, fire department personnel shall walk up.

Lobby control is to record the destination, car, and team/unit designation of each group that
enters an elevator.

Before entering any elevator, firefighters are to note the location and distance to the stairway(s).

No more than six (6) firefighters are to use the elevator at one time.

All personnel entering an elevator are to be properly equipped, with each firefighter wearing full
protective gear, including SCBA. A set of forcible entry tools as well as a portable radio must
accompany each member. In case the elevator loses power, the crew/team can force its way out
of the elevator without assistance, or can radio information such as position and situation.

The “Call Cancel” button is to be pushed immediately upon entering the elevator; to eliminate
all previously made selections.

If available, use only “Firemen’s Service” elevators, which are placed in the proper position by a
key or other, secure means.

Expect problems when using an elevator. Have the forcible entry tools ready to force the inside
door open at the first sign of mechanical trouble. This will interrupt and stop the car’s travel
where you are.

As soon as the car begins to move from the lobby, activate the emergency stop button. The car
should stop. If not, open the door. If the car does stop, activate the emergency button out and
begin ascent again.



January 2009                                                                              Page 1 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 211

                EMERGENCY OPERATIONS INVOLVING ELEVATORS

Rather than ascending directly to the floor two floors below the fire, the trip should consist of a
series of precautionary stops, every two to five floors. These stops serve several purposes and
should be considered vital to your safety.
    • First, they ensure that the elevator is still responding to your programming. If it fails to
        do so, try the emergency stop button or force open the doors.
    • Second, the stops allow firefighters to step out and verify the location of the nearest exit
        stairway in the event the car later stops on a smoke-filled floor.
    • Third, they allow a light to be shone up the shaft between the car and the shaft wall,
        looking for smoke, water, etc. entering the shaft.

Once at the floor to exit the elevator, usually two floors below the fire, all members should be
prepared to instantly don their face pieces and move to the nearest stairway, if smoke conditions
warrant.

When the elevator doors open, be prepared to hit the “Door Close” button. If the floor is clear,
ensure that you can get into the stairway from the elevator before the elevator returns to the
lobby. Do not stand in the elevator doorway in order to hold the elevator.

A firefighter must remain with the elevator at all times, since some elevator doors will only
open in response to the “Door Open” button within the car. If these cars are sent back to
the lobby unmanned, they will be unusable to later arriving crews.

If the firefighter tending to the elevator must exit the elevator for any reason a length of
hose may be placed across the doorway to prevent the door from closing.

Elevator Control
Pre-incident planning is important not only for making provisions to obtain keys, but also for
knowing how to use the key with the various elevators. Company officers should ensure that all
crewmembers are familiar with the operation of all elevators within their run area.

The two methods available to the fire department for taking control of elevators are Independent
Service and Emergency Service.
   • Independent Service is a feature available on most elevator installations that allows the
       car to be controlled manually. The switch may be a toggle switch inside a locked panel
       marked “I.S.” or a key operated three-position switch on the elevator control panel. In
       this mode, the car will only respond to instructions from inside the car and will disregard
       calls initiated from hall landings. After the car has been switched to independent service,
       pressing a floor selector button sets movement and direction of travel. When the floor is
       reached, the door will open automatically.


   •   Emergency Service is a feature similar to the independent service in that the car will
       respond only to signals initiated from within the car and will disregard those from hall
       landings. Emergency Service is initiated and controlled by turning the three-position key


January 2009                                                                           Page 2 of 3
                     PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 211

               EMERGENCY OPERATIONS INVOLVING ELEVATORS

      switch in the lobby of the designated floor to “On”. The key is then removed from the
      lobby control panel and is inserted into the three-position switch on the car’s control
      panel and turned to the “ON” position.

      In this mode the elevator car doors do not open automatically when the selected floor is
      reached. In most cases, the door will remain closed until the door open button on the
      control panel is pressed. The pressure on the button must be maintained until the door is
      fully open. If the button is released before the door is fully open, the door will
      immediately close. The reverse is also true when using the door close button to close the
      door.




January 2009                                                                       Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 212

                               CARBON MONOXIDE ALARM

PURPOSE
This is to establish the procedure for the personnel of the Portsmouth Fire Department to handle
those incidents involving the investigation of carbon monoxide.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Carbon Monoxide (CO)
Carbon monoxide is an odorless, tasteless, colorless gas that is deadly. It is a by-product of a fuel
burning process. Many appliances such as furnaces, kitchen stoves, hot water heaters, and
automobiles can produce carbon monoxide. When a faulty device or unusual conditions exist,
carbon monoxide may be produced and enter into areas where people are present.

Carbon monoxide poisoning may be difficult to diagnose. Its symptoms are similar to the flu,
which may include headache, nausea, fatigue, and dizzy spells.
   • The Occupational Safety and Health Administration (OSHA) has established a maximum
      safe working level for carbon monoxide at 35 parts per million (PPM) over an eight hour
      period, in the general workplace.
   • Commercial buildings have many sources of CO not found in residences such as parking
      garages, drive-through windows, auto repair bays, forklifts, etc. Recognizing this, OSHA
      established 35 PPM as the acceptable level for commercial buildings.
   • The U.S. Environmental Protection Agency has established that residential levels are not
      to exceed 9 PPM over an eight-hour average.

The gas company will no longer respond automatically to all carbon monoxide (CO)
investigations. They will respond only if the initial call received by their office indicates that
someone is ill or if the Fire Department requests that they respond to the scene.

Issuance and Maintenance of Meters
    • All companies will have Multi-gas meters (to include CO) as part of their inventories.
    • Each morning the meter will be tested to verify it is operating properly.
    • Should any problem be noted, the meter shall be tagged with the date, company, shift,
      Company Officer and a brief description of what is wrong.
    • The Company Officer shall record in the Log Book that the Multi-gas was taken out of
      service and what actions where taken.
    • The meter should be sent to the appropriate person (refer to Collateral Duty assignments)
      for repair.

The First Arriving Company
Verification will be made if the alarm is coming from a smoke detector or a carbon monoxide
detector.




Rev. July 2009                                                                           Page 1 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 212

                              CARBON MONOXIDE ALARM

Smoke Detector Alarm
  • Investigate the cause of the alarm.
  • Advise the dispatch that it is a smoke detector that is alarming.
  • Investigate.
  • Take the necessary action to mitigate the situation.
  • Request a full assignment or additional resources (e.g. a ladder company for ventilation)
     as needed.

Carbon Monoxide Alarm
   • All members will make complete use of their SCBA at all times during the initial
     investigation.
   • If anyone exhibits any symptom of CO poisoning, immediately evacuate the structure.
   • Request EMS 2 and medic(s) to respond.
   • EMS 2 will monitor victims for blood CO levels with RAD-57. Victims with levels
     greater than 10% SpCO will be treated with 100% oxygen via a non-rebreather and
     transported. Medical Control shall be consulted to determine whether hyperbariac
     treatment is necessary and where such treatment should occur.

The department Multi-gas meter shall be zeroed in fresh air and then used to determine if there is
a measurable amount of CO in the structure.
   • Reading of 9 PPM or less:
          o Inform the occupants that our detector did not measure any elevated levels of CO
              upon our investigation.
          o Attempt to reset the CO detector.
          o Recommend occupants replace their CO detector if unable to reset.
          o Inform occupants that if the detector activates again, call 911.

   •   Readings of more than 9 PPM, but less that 100 PPM:
          o Any reading greater than 9 PPM will be considered above normal.
          o Occupants will be informed that we have detected a potentially dangerous level of
             CO.
          o Recommend that all persons leave the premises and begin ventilation.
          o If it is determined that an appliance is malfunctioning and thereby producing CO,
             it will be shut down and red/yellow tagged.
          o Once the structure has been reduced to a safe level of CO (below 9 PPM), the
             premises may be occupied - at the discretion of the occupant.
          o The occupants will be informed of the actions that have taken place.
          o Attempt to reset the detector.
          o Recommend occupants replace their CO detector if unable to reset.
          o Inform occupants that if the detector activates again, call 911.




Rev. July 2009                                                                        Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 212

                              CARBON MONOXIDE ALARM

   •   Reading of 100 PPM or greater:
          o Any reading of 100 PPM or greater - inform the occupants that we have detected
             a potentially lethal level of CO.
          o Order the occupants to leave the premises immediately and begin ventilation.
          o If it is determined that an appliance is malfunctioning and thereby producing CO,
             it will be shut down and red/yellow tagged.
          o Notify the dispatcher to respond the Gas Company.
          o Once the structure has been reduced to a safe level of CO (below 9 PPM), the
             premises may be occupied - at the discretion of the occupant.
          o The occupants will be informed of the actions that have taken place and that the
             Gas Company has been requested to respond by the fire department.
          o Attempt to reset the detector.
          o Inform occupants that if the detector activates again call 911.

Notifying the Gas Company
   • The incident commander will have the dispatcher respond the Gas Company if:
           o A CO level equal to or over 9 PPM is indicated on their meter.
           o If the company shuts off a gas appliance.
           o If anyone is showing signs of being ill due to CO.
           o The incident commander feels a response by the Gas Company is needed.

Documentation
At the completion of an investigation, report PFD #66 is to be completed while on-scene, and
signed by the occupant, the designated copy is to be given to the occupant, with one copy being
forwarded to the Fire Prevention Bureau.




Rev. July 2009                                                                     Page 3 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 213

                             NATURAL GAS EMERGENCIES

PURPOSE
To protect the personnel within the department, and citizens from the hazards involved in a
natural gas emergency, it is necessary to establish operational guidelines.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Incidents involving natural gas, the Incident Commander is to use his/her best judgment in
safeguarding occupants, personnel, and exposed structures. The greatest hazard from natural gas
is that of explosion. When natural gas reaches its flammable range between four (4) and fourteen
(14) percent in air and there is an ignition source, the result can be a violent explosion.

Personnel Protective Equipment
   • Full protective clothing including SCBA will be worn at incidents involving natural gas.
   • When leaving the area where gas may be present it is important to have personnel “air
      out” or open all their protective clothing in an uncontaminated atmosphere and allow
      adequate time for ventilation.

Apparatus Placement
  • When possible, apparatus is to approach from upwind and be positioned an adequate
     distance from the leak.
  • Position the apparatus to provide the most shielding effect for the pump operator and
     non-essential personnel.
  • Do not position apparatus over manholes.

Confirming a gas leak
  • Natural gas is a colorless and odorless vapor made up chiefly of methane.
  • Natural gas is lighter than air (vapor density of around 0.6), making it easier to dissipate.
  • An odorant is added at a precise rate, so as little as one percent of gas in the air can be
      detected. This odorant is generally Mercaptan.
  • Combustible gas indicators (CGI) are the only way to safely check suspected areas.

Eliminating/Avoiding Possible Ignition Sources
   • Don’t ring doorbell.
   • Don’t turn light switches or electrical appliances on or off.
   • Don’t turn the main disconnect switch on or off because it can cause sparks at other
      outlets or switches.
   • Turn portable radios and pagers off before entering gas leak area.
   • Leave hand-lights on the apparatus, as they might not be explosion proof safety lights.
   • No smoking or open flames or flares near the leak area.
   • Extinguish all pilot lights; don’t operate electrical shut off switches.
   • Don’t operate internal combustion engines near leak area.


January 2009                                                                         Page 1 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 213

                               NATURAL GAS EMERGENCIES

   •   Don’t pull electrical meters; always assume there is gas inside the meter base.
   •   Don’t drag feet when walking across carpet; the static build-up may cause a spark.

Tactics at Gas Leaks Inside with No Fire
   • Notify the Gas Company and request an estimated time of arrival (ETA).
   • Evacuate, as required.
   • Determine location and intensity of the leak and when it was first noticed.
   • Eliminate sources of ignition.
   • Locate source and stop flow at nearest shut off valve.
   • Search structure for victims.
   • Ventilate using natural ventilation rather than electric fans; natural gas is lighter than air,
       so vent at the upper areas.
   • Use the minimum number of personnel in proper PPE to do the job.
   • Place a red or yellow tag on malfunctioning equipment.

Tactics at Gas Leaks Outside with No Fire
   • Notify the Gas Company and request an estimated time of arrival (ETA).
   • Approach from the upwind side.
   • Evacuate area for 500 feet in all directions.
   • Control the scene, establishing perimeters and access control.
   • Hoseline crews should work with the wind at their back and have an established water
       source.
   • Hoselines should be charged and placed to protect nearby property and utility crews if
       ignition should occur.
   • Eliminate sources of ignition.
   • Call for additional resources as needed.
   • Gas should be shut off to the affected structure.

Note: Hose streams will not help dissipate the already lighter-than-air gas. Fog streams can
redirect the gas, and such streams can be used to keep the gas away from danger spots and from
pocketing around apparatus. Use care to keep unnecessary water out of the excavation pit, a
water filled excavation pit will impede the work of utility crews.

Under no circumstances should fire department personnel ever attempt to stop a leak on
plastic pipe. Plastic pipe is an insulator, and it is probable that the pipe will have a static charge
of up to 30,000 volts. A person grabbing the pipe to apply a plug or attempting to fold it back on
itself will likely discharge this current, creating a spark, igniting the gas. The Gas Company is
trained in grounding this charge prior to touching the pipe.




January 2009                                                                              Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 213

                              NATURAL GAS EMERGENCIES

Tactics at Gas Leaks Resulting in Fire
   • Call for Gas Company
   • Evacuate, as required.
   • Don’t choose hydrants too close to the fire. Radiant heat may drive you away.
   • Protect exposures with charged hose-lines.
   • Close windows on exposed sides, and open windows on unexposed sides.
   • Allow fire to burn until the supply of gas can effectively be shut off.

Note: Small fires may be extinguished with dry chemical or CO2, if necessary, to get to a valve
or save a life. For larger fires, fog streams can be used to approach the valves. Extinguishing the
fire without stopping the leak can lead to an explosion.

Tactics for Operating Shut off Valves
   1. Notify the Gas Company.
   2. Shut off gas at the meter or the affected appliance quarter-turn valve. Do not touch any
       valves located in the street.
   3. Search involved premises for fire extension, build-up of gas, and overcome victims.
   4. Vent area as needed.




January 2009                                                                           Page 3 of 3
                          PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 214

                       BOMB THREATS AND EXPLOSIVE DEVICES

PURPOSE
To establish guidelines and responsibilities for responding to and investigating bomb threats,
bombings, and situations where suspected explosive devices have been located.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Responsibilities
Upon receipt of a bomb threat, the E911 dispatcher will call for the following to respond to the
location of the threat:
    • Battalion Chief responsible for the geographical area in which the threat occurs.
    • On-call Fire Marshal.
    • Police unit.

If the Virginia State Police Bomb/Explosive Unit responds or is requested to respond, an Engine
Company and a Medic Unit shall be dispatched to stand by, and will remain on scene until
released by the Incident Commander.

If the State Police Bomb/Explosive Unit is requested to respond, the Incident Commander will
record the time in his/her notes. The State Police Bomb/Explosive Unit will not approach any
device until one hour has passed. The State Police Bomb/Explosive Unit will only accept times
recorded by the incident commander.

Incident Commander Responsibilities
The responding Battalion Chief will establish command and serve as Incident Commander. The
Incident Commander will be in-charge, and responsible for the entire incident.

Fire Marshal Responsibilities
The department’s Fire Marshall and his/her assistants are authorized by law to investigate
bombings, attempts to bomb and threats to commit bombings, and situations where a suspected
explosive device has been located.

The Fire Marshal will coordinate all activities of the investigation.

Bomb Threat Guidelines
  • The Incident Commander shall establish exclusionary zones once the initial size-up has
     been completed.
  • An attempt should be made to contact the person who took the original call. This person
     should be made available for interview by the Fire Marshal.
  • If the decision is made to evacuate, occupants should be advised not to secure rooms,
     close windows or doors, turn off lights etc. Rooms should be left in their existing
     condition.


January 2009                                                                        Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 214

                     BOMB THREATS AND EXPLOSIVE DEVICES

     •    Where there is imminent danger (device is found, or the Incident Commander has
          sufficient evidence to believe a device does exist) evacuation shall be immediate and
          as orderly as possible.
     •    In the event occupants are evacuated, they should be moved a minimum of 300 feet
          from the devise or building, or in the case of a multistory building – a distance equal
          to 1 ½ the height of the building.
      •   If the responsible party in charge of the building requests that the building be
          searched, the Incident Commander will have the State Police Bomb/Explosive Unit
          notified to respond.

  Devise or Bomb Found Guidelines
     • If fire units operating on an emergency scene find a devise or bomb, no attempt shall
         be made to disarm it or move it in any manner. The area should be immediately
         evacuated. The explosive devise may contain a motion-detector and should be
         approached only by explosive experts.
     • If an explosive device is located the Fire Marshal, if not already there, shall be
         notified and the Incident Commander shall request a full response.
     • If a device suspected of being a bomb is found, the Incident Commander will have
         the State Police Bomb/Explosive Unit notified for immediate response.
     • A good rule of thumb when dealing with suspected devices is, “If you can see it, it
         can see you.” This means that you are vulnerable to injury if the device detonates.

  Detonated device/bomb Guidelines
     • If the device has detonated, additional devices may be present. The entire area
        affected by the blast along with the area where any remains of the device are found,
        should be evacuated and secured.
     • Incident Commander will have the State Police Bomb/Explosive Unit notified for
        immediate response to search for additional devises and to secure the area.
     • The responding Fire Marshal shall complete a Fire Marshal’s Investigating Case
        Report.
     • Any and all follow-up investigations will be conducted by the Fire Marshal’s Office.




January 2009                                                                         Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 215

                     VEHICLE EXTRICATION / HYBRID VEHICLES

PURPOSE
To effectively extricate victims from a compromised vehicle in a safe manner requires the
coordinated effort of all personnel working on the scene. This procedure establishes guidelines
for fire and emergency medical personnel working on the scene of a motor vehicle accident with
trapped victims. In addition, special considerations for Hybrid vehicles will be addressed.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Safety Priorities
   • The first priority is the safety of rescue personnel.
   • The second priority is the safety of bystanders.
   • The third priority is the safety of the patient.

Personal Protective Equipment
Those members in close proximity to the operating rescue tools shall wear full protective
clothing (turnout coat, turnout pants, boots, gloves, helmet, eye protection, and ear protection).

A charged hoseline, minimum 1 1/2” diameter (preferably with foam capabilities), shall be
stretched to the scene and manned for the protection of rescue workers and patients. Booster
lines and/or dry uncharged 1 1/2” lines are not acceptable alternatives.

Efforts shall be taken to protect the trapped, injured and medical personnel from injuries by the
use of blankets, salvage covers, backboards, etc.

Incident Command System
It is the duty of the fire department to establish command and coordinate activities between the
Fire, EMS, Highway Incident Response Team as well as State and local police. The IC,
Operations Section Chief, or Extrication Group Supervisor shall confer with the Medical Group
Supervisor before and during rescue activities. The IC should also designate a safety officer at
incidents when possible. If resources are limited, do not hesitate to call for additional companies.

Scene Survey
Before initiating rescue activities, provide an inner and outer search of the accident scene.
Ideally, there will be one rescuer to assess each vehicle involved in the incident, but this may not
be possible. While each vehicle is being checked, another rescuer should be assigned to survey
the entire area around the scene. The person responsible for surveying the scene is to check:
    • Other vehicles involved that may not be readily apparent (over an embankment for
        example).
    • Victims who have been thrown clear of the vehicles.
    • Damage to structures or utilities that present a hazard.
    • Or any other circumstances that warrant special attention.



January 2009                                                                            Page 1 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 215

                    VEHICLE EXTRICATION / HYBRID VEHICLES


All findings are to be reported to the incident commander.

Vehicle Stabilization
Stabilization of the vehicles is vital to prevent possible injury to emergency personnel, further
injury to victims, or further damage to the vehicle(s). The primary goal of stabilization is to
maximize the area of contact between the vehicle and the ground to prevent any further
movement of the vehicle. There is no limit to how stabilization can be accomplished, for
example, Rescue 42 Struts, wheel chocks, step chocks, cribbing, wedges, ropes, chains, come-a-
longs, air bags, and/or the vehicles own mechanical systems can be utilized.

Victim Removal
Victims who are not trapped should be removed first to make more working area for rescuers
who are trying to remove the entrapped. Rescuers should choose the easiest route available to
gain access to a vehicle. TRY BEFORE YOU PRY.

The most important point to remember is that the vehicle is removed from around the victim and
not the reverse.

Safety Considerations
   • Operate under the chain of command with an identifiable Incident Commander.
   • Personnel are to wear full protective clothing.
   • Adequate capacity hose line is to be charged with crew assigned.
   • Warning devices are to be placed around the accident scene (barricade tape, flares, etc.).
   • Prevent bystanders from entering the area where emergency workers are operating.
   • Stabilization is to be performed as a matter of routine, even if no obvious problem is
       apparent. (Example: vehicle on four tires on paved roadway - chock tires front and rear).
   • Begin extrication only after the vehicle has been stabilized.
   • Personnel working with rescue equipment are to ensure secure footing.
   • Apparatus is to be positioned uphill and upwind, if possible.
   • Allow power equipment to cool before refueling. If this is not feasible a dry chemical
       extinguisher is to be manned and at the ready.
   • Start all power equipment outside any area where dangerous vapors are expected.
   • Illuminate the incident scene, including the interior of the vehicle(s).
   • Keep personnel as well as equipment (air bags, ropes, etc.) away from catalytic
       converters.
   • Be aware of the possibility of bumper return or ejection with energy absorbing bumper
       systems.
   • Don’t walk between the bumpers of two accident vehicles, or stand immediately in front
       of a damaged bumper.
   • Be aware of load shifts in heavy vehicles (i.e. moving trucks, tractor-trailers).
   • Buses, tractor-trailers, etc. may have air suspensions that may suddenly lower the vehicle
       body.


January 2009                                                                         Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 215

                     VEHICLE EXTRICATION / HYBRID VEHICLES

•   Stay clear of split-rim truck wheels.
•   Be aware of hazardous materials; try to identify contents by placards, UN numbers, shipping
    papers, driver, etc.
•   Beware of air bags that have not deployed. There is no single method to assure that the air
    bag deployment system is disarmed. The best alternative is to stay clear or limit the time in
    front of an air bag that has not deployed.

Special Considerations for Hybrid Vehicles
Hybrid vehicles combine both an electric motor and gasoline combustion engine in order to
operate. The hazards entailed with these types of vehicles range from self starting and rolling,
electrocution, chemical chain reaction from leaking cells of the high voltage battery pack
contacting metal/aluminum structures (Class D fire, production of highly flammable hydrogen
gas), production of other toxic fumes from the high voltage battery pack being involved in a fire.

Special Safety Considerations for Hybrid Operations
   • Position apparatus to the side of these vehicles if possible.
   • Be aware of hazards such as airbags, high voltage power cables (orange jacketed along
       driver side floor pan), and energy absorbing bumpers.
   • Fire can be controlled with 1½” hand lines and copious amounts of water.
   • The high voltage battery pack (144 to 273 volts) is located in the rear trunk area. Do not
       attempt to gain entry into the battery pack itself.
   • Nickel metal hydride (Ni-MH) batteries present 2 specific hazards:
   • Leaking gel can contact copper and other metals causing the development of Hydrogen
       gas which when contained in interior could be an explosion hazard.
   • A burning battery pack will emit toxic fumes (oxides of nickel, cobalt, aluminum,
       manganese, cerium and other toxic metal gases).

Initial Actions (in order) at Incidents Involving Hybrid Vehicles
    • Scene safety
    • Hybrid vehicle identification
    • Vehicle stabilization
    • Access to the passenger compartment
    • Gearshift selector (neutral for 5 speed / park for automatic)
    • Turn the key “OFF”, remove and place on the vehicle dashboard.
    • Insure that the green “ready” light on the instrument panel goes out.
    • Disconnect the 12-volt battery (negative terminal first, secure loose battery ends)
    • Allow 3 minutes for the system to de-energize electrical systems
    • Disconnect the main fuse (only if the above steps cannot be completed. Fuse box
        locations are generally underneath the hood along the driver side firewall).
    • Ventilate the vehicle if the battery pack is exposed to fire or compromised in any way.
    • Respond Department Hazmat Team if needed.




January 2009                                                                           Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 216

               RESPONSE TO INCIDENTS ON INTERSTATE HIGHWAYS

PURPOSE
Due to the inherent dangers associated with vehicle speeds and limited access while responding
to and working on interstates and highways, the goal of the Portsmouth Fire Department is to
ensure that all operations throughout the incident are performed in a manner that minimizes the
potential for injury to emergency personnel and the public, while reducing the likelihood of
further injury to the patient(s).

SCOPE
This procedure applies to all Portsmouth Fire Department personnel responding to and operating
at incidents on interstates and/or highways.

PROCEDURE
Safety Priorities
   • The first priority is the safety of rescue personnel.
   • The second priority is the safety of bystanders.
   • The third priority is the safety of the patient.

On a divided highway, apparatus will only operate and/or stage on the accident side of the lane
divider.

Personal Protective Equipment
Full turnout gear (e.g. helmet, turnout coat, turnout pants, gloves, flash hood) shall be worn,
unless otherwise directed.

Traffic Vest
All personnel shall wear Traffic vest when operating at incidents on the Interstate or Highway
(e.g. Interstate 264, Western Freeway).

Turnout gear cannot be substituted because it lacks the required fluorescent background.

Traffic vest are not to be worn when fighting fires or there is an obvious threat of fire.
Once the fire is out, however, the vests are to be donned.

Arrival
On arrival, the first fire unit shall establish “Command”, and make an assessment of the scene.
Command shall:
   • Ensure that traffic movement through the area does not create an undue risk to emergency
       personnel – if necessary stop traffic or have police assist.
   • Apparatus shall always be utilized and positioned in the manner that shields the incident
       scene and provides for a safe work area.
   • When necessary establish a safety zone and exclude all unnecessary persons.
   • Ensure that all patients are identified and evaluated in a systematic manner.




January 2009                                                                                 Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 216

               RESPONSE TO INCIDENTS ON INTERSTATE HIGHWAYS

   •   See that all patients on the scene are given adequate medical treatment, packaged and
       transported to an emergency facility.

Upon arrival at the scene, all apparatus (fire and EMS) shall take positions no closer than 100
feet from the incident, until advised by command. This is to allow for the locating of equipment
in the most advantageous position, by role.

Additional Resources
Should it become apparent to personnel on scene, that additional equipment, personnel, or safety
precautions are necessary, a request for assistance is to be communicated to Command.

Fires on the Interstate/Highway
Personnel shall remain mindful of the limited water supply on interstates and highways. Thus,
additional engine companies may have to be dispatched.

Tunnel Response
Fire calls originating inside the Downtown Tunnel or Midtown Tunnel will have a full
assignment dispatched.




January 2009                                                                         Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 217

                               SERVICE CALL – LOCK OUT

PURPOSE
To cover potential liability, in non-emergency situations, when a citizen request Fire Department
assistance in gaining entry into their residence or business because they are locked out.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Upon dispatch, the Company Officer shall ensure a Police Officer has been dispatched.

Upon arrival, the Company Officer shall determine if there is any emergency on scene (e.g. fire,
medical emergency or other hazard) that would need immediate attention and then take the
necessary actions to mitigate the emergency.

If no emergency exists, Fire Department personnel shall not force entry into a locked residence
or building until a Police Officer arrives on scene, and PD verifies ownership or occupancy.

The Owner/Occupant and the Company Officer will complete PFD Form #39 before entry is
made.




January 2009                                                                         Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 218

                              LANDING ZONE OPERATIONS

PURPOSE
To properly locate and setup a Landing Zone (LZ) area and maintain safety and security during
aero medical operations.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
The following are guidelines for establishing a landing zone for aero medical operations. These
guidelines are to be followed when Nightingale is requested to respond to an incident or
whenever fire department resources are requested to assist with landing a helicopter.

Landing Zone
   • The time of day shall determine the size of the landing zone selected.
          o Daytime operations - select an area at least 60’ by 60’ that is clear of any
              obstructions.
          o Nighttime operations - select an area at least 100’ by 100’ that is clear of any
              obstructions.
   • Once the proper area is chosen, it should be cleared of debris or items that may become
      airborne when the aircraft is operating in the landing zone. LZ Command should then
      look at the 6 sides of the landing zone and all potential hazards near the LZ shall be noted
      and relayed to the aircraft when the flight crew requests “Landing Zone Information.”
   • Other hazards well outside of the landing area should be noted and relayed as well when
      requested. These items can also be helpful in directing the aircraft to your location by
      giving the flight crew a reference to look for (i.e. water tower, large antenna, buildings,
      etc…).
   • Wet down dusty areas with 1½” hand-line.
   • During daytime operations, a well-defined area described to the flight crew will suffice
      for the landing zone area.
   • At night the four corners of the landing zone shall be marked with portable lights or with
      flares. Clear any grass or brush away from the light and point it upward.
   • Police shall be requested and utilized should the area around the LZ need to be secured
      (e.g. roadway, parking lot, etc.)
   • All landing zone personnel are required to have full protective gear, including SCBA (not
      on air) during operations.
   • Personnel and apparatus should position themselves well outside of the landing zone
      area.
   • Never approach an aircraft unless directed to do so by the pilot or crew.
   • Follow all directions of the crew when operating within the LZ.




January 2009                                                                          Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 218

                               LANDING ZONE OPERATIONS

Communications
  • Hand-signals are not needed to communicate with Nightingale or any other aircraft.
  • Communications shall be established with the aircraft through dispatch. When and if
    possible – Tidewater Mutual Channel shall be used.
  • In some cases radio communications will not be able to be established between the
    aircraft and the crew on scene. In such cases, communications can be relayed through
    dispatch or cell phones may be attempted if the crew of the aircraft so desires.

Emergency Communications
If at any point LZ security is breached, or the safety of the aircraft and/or crew on the ground is
in question, LZ Command shall take the following actions depending on whether or not radio
communications has been established with the crew of the aircraft.
     • IF no radio communications is established:
            o LZ Command with all other members of the crew shall raise their arms over their
                heads and cross and uncross their arms in an exaggerated motion. This signals to
                the crew of the aircraft to abort their landing.
     • IF radio communications have been established:
            o LZ Command shall immediately transmit – ABORT! ABORT! ABORT! – to the
                responding aircraft, as well as, all members of the crew shall raise their arms over
                their heads and cross and uncross their arms in an exaggerated motion.

In the event of a Crash
    • All Fire Department personnel should seek cover and/or lay flat on the ground to avoid
       flying debris.
    • When safe to do so, LZ Command shall request addition resources to respond depending
        on area and/or structures involved.
    • Crews should advance a 1½” hand-line with AFFF rapidly and foam the area.
    • Access to crew of the aircraft shall be a priority.
    • Be prepared to assist the flight crew if they are trapped or unable to escape.




January 2009                                                                            Page 2 of 2
                    PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedure No. 219

                              USE OF TRAFFIC CONES

PURPOSE
To establish work areas which are free of the hazards presented by passing motorists and
provide maximum safety of department personnel and citizens present at emergency
scenes.

SCOPE
This procedure applies to all Portsmouth Fire Department (PFD) personnel.

PROCEDURE
Each company will be issued traffic cones that are a minimum of 28” in height with
reflective trim attached to the cone. The cones will be used to control the flow of traffic
and establish safe areas around apparatus and emergency scenes.

Restricting traffic flow in the roadway will also force traffic to slow down, providing
safer working conditions for all personnel.

Traffic cones will be utilized in the following manner to block streets and establish safety
perimeters around apparatus and personnel during emergency operations and while
conducting day-to-day activities.

   •   When responding to fires or other incidents where a hose line is laid in the street
       or other public way; the firefighter making the hook up at the hydrant will remove
       as many cones as needed to divert traffic or block the street so that unauthorized
       vehicles do not endanger personnel, apparatus, or drive across hose lines.

   •   On calls where a 5” hose line is not laid initially; as soon as the apparatus is
       positioned, cones will be placed to establish a safe area that is sufficient for
       personnel to work without endangerment or interference from passing traffic. If
       there is not sufficient space for traffic to pass without endangering personnel or
       equipment, the street should be completely closed.

   •   When operating on limited access highways (such as Interstate I-264 or the
       Western Freeway – 164); traffic cones will be used to establish a safe area for
       personnel to work. This may include blocking or partially blocking one or more
       lanes of the roadway. Personnel should be able to access any equipment, which
       may be needed from the apparatus while staying within the established safe area.
       Personnel should also be able to perform any needed operations (such as
       extrication) within the established safe area.

   •   At night or during other times of restricted lighting, the apparatus’ spotlights may
       be aimed to illuminate the traffic cones, which might be placed near the
       apparatus. Care should be taken to ensure that spotlights are not aimed in such a
       manner to blind passing motorists.



July 2009                                                                       Page 1 of 2
                    PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedure No. 219

                              USE OF TRAFFIC CONES
   •   When a company is out on detail in the district, traffic cones will be used to
       establish safe areas around the apparatus, which is parked, and also to provide
       additional visual indications to motorists of the equipment’s presence.

Note: At all times, cones are to be placed in a manner that will allow other responding
emergency vehicles access to the restricted area with minimal difficulty. Other
responding units may move the cones if necessary, but must replace them when the
apparatus has passed the point being blocked off. If additional responding apparatus lay a
line from outside the area already cordoned off, those companies should use their cones
to extend the restricted area being blocked off and thus ensure the protection of personnel
and equipment.

AT NO TIME WILL THE USE OF TRAFFIC CONES REPLACE THE
PRACTICE OF PROPER APPARATUS POSITIONING.

ALSO, INCIDENT COMMANDERS SHOULD CONTINUE TO REQUEST
POLICE UNITS FOR TRAFFIC CONTROL WHEN OPERATING AT
EXTENDED INCIDENTS, OR WHEN THEY DEEM NECESSARY.




July 2009                                                                      Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 220

                COMPANY OPERATIONS - HAZARDOUS MATERIALS

PURPOSE
This procedure will provide guidelines to be taken by initial companies responding to possible
hazardous material incidents.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Five general areas are addressed:
   • Actions taken by the engine company upon receipt of and while en route to a possible
       hazardous materials incident.
   • Actions to be taken by the engine company upon arrival at the scene of a possible
       hazardous materials incident – involving both fixed facilities and while in transport.
   • Proper response to roadway spills.
   • Notifying and/or responding the department’s Hazardous Materials Team.
   • Emergency Decontamination.

Upon being Dispatched
Upon receipt of a call identifying a possible hazardous materials incident, the first responding
officer should request all available information from the dispatcher, to include:
    • Obtain wind speed and direction and, if possible, plot a course to approach upwind of the
        incident.
    • Nature of the call.
    • Who called to report the incident.
    • Type of facility or vehicle(s) involved.
    • Number of injured persons and/or number of persons affected.
    • Any specific chemicals.

Upon Arrival on Scene
  • Firefighter safety is to be given the highest priority before any action is undertaken.
  • Approach and stage the apparatus Up-hill and Up-wind, at a safe distance.
  • Advise any and all other responding units to stage while an initial assessment is
      conducted.
  • Look for signs of an intentional act (e.g. WMD)
  • Isolate the affected area and deny entry.
  • Refer to Emergency Response Guidebook for initial actions and isolation distances.
  • Make notifications as soon as possible (e.g. additional resources, Haz-Mat team, Police,
      local hospitals).




January 2009                                                                        Page 1 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 220

                COMPANY OPERATIONS - HAZARDOUS MATERIALS

Fixed Site Incidents
The following actions should be taken at incidents that involve fixed sites:
   • Establish command.
   • Attempt to make contact with the person who called and use them as a resource to gather
       as much information as possible.
   • Determine if there are any persons injured, their location, and their condition.
   • Attempt to determine the chemical(s) involved.
   • Obtain all available information on the health hazards of the chemicals involved.
   • Determine the quantity of chemicals involved.
   • Gather all available information on the physical and chemical properties of the chemicals
       involved. Including if the chemicals react to other products/chemicals.
   • Try to obtain MSDS sheets, Bill of Laden, Cargo Manifest or Shipping Papers on the
       chemicals involved.
   • Have Hazardous Materials Team respond for specialized assistance.
   • Evacuate building or area, if necessary.

Transportation Incidents
   • Establish command.
   • Attempt to locate the driver of the vehicle and determine what products are involved –
      ask for the Bill of Lading.
   • Determine the type and location of vehicle and the damage involved.
          o Box trailer.
          o Tank trailer and shape of the tank.
   • Look for Placards, Labels, and U.N./N.A. ID Numbers on the trailer or tank and record
      them.
   • Look for leaks or spills.
          o Amount of product that has spilled or leaked.
          o Potential danger of entering waterways and/or storm sewers.
   • Observe vapor production and direction of the vapor plume.
   • If not already obtained from the driver, attempt to retrieve the Bill of Lading – if it can
      be done safety.
          o Normally located in a pouch on the driver’s door or on the driver’s seat when the
              driver is away from the vehicle.
          o If two trailers are being drawn in tandem (PIGGY-BACK) the Bill of Lading of
              the rear trailer may be locked in that trailer and unavailable.
          o Intermodal tanks will have a tube secured to the tank with papers inside.
   • Have Hazardous Materials Team respond for specialized assistance.
   • Evacuate the area, if necessary.




January 2009                                                                        Page 2 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 220

                COMPANY OPERATIONS - HAZARDOUS MATERIALS

If Fire is Involved
    • Do not extinguish valve fires if container is pressurized unless the leak can be stopped
        immediately after extinguishment.
    • Consider directing hoselines to cool the tank to prevent B.L.E.V.E
    • Do not attempt to extinguish fires using foam unless enough foam is available at the
        incident to successfully extinguish the fire.

Roadway Spills
For small quantity fuel spills (defined as the fuel originating from storage tanks designed for
vehicle operation) on the highways, control should be initiated as necessary to prevent
contamination of surrounding waterways or entry into storm drains.

Oil dry, sand and/or dirt can be used to dike and divert the fuel spill and the Hazardous Materials
Team can be requested to respond with additional oil dry or other absorbent material.

Because spill quantities should be limited the towing company that responds can remove debris
from the scene.

Portsmouth Hazardous Materials Team
The Hazardous Materials Team shall be dispatched:
   • Any time an Incident Commander requires technical assistance or additional resources.
   • When personnel encounter the following products:
          o Poisons - any amount
          o Radioactive - any amount
          o Organic Peroxides - any amount
          o Etiologic Agents (Biomedical materials) - any amount
          o Irritants - any amount
          o Explosives or Blasting Agents - any amount except set explosive devices
          o Flammable solids - any amount
          o Flammable Liquids - in excess of 50 gallons
          o Flammable Gases - any amount
          o Corrosives - any amount
          o Oxidizers - any amount
          o Chlorine/Ammonia - any amount
          o Combustible Liquids - in excess of 50 gallons
          o All confirmed Haz-Mat incidents
          o Petroleum spills - in excess of 50 gallons
          o Flammable spills that enter a storm drain or sewer system

Emergency Decontamination
Emergency Decon is to be used by the initial engine company, without the resources of the
Hazardous Materials Team, for reasons of: lack of manpower; lack of equipment; or lack of time.




January 2009                                                                           Page 3 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 220

                COMPANY OPERATIONS - HAZARDOUS MATERIALS

Emergency Decon consist of the following steps:
  1. FLUSH
  2. STRIP
  3. FLUSH

Emergency decontamination is to be done rapidly, but effectively using copious amounts of
water. This is very important to insure, the best we can, that there is no cross-contamination of
the transport ambulance or receiving hospital.

If there is a question as to whether DECON is thorough, isolate decontaminated personnel until
all doubts are answered.




January 2009                                                                         Page 4 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 221

           COMPANY OPERATIONS INVOLVING BUILDING COLLAPSE

PURPOSE
This procedure will provide guidelines to be taken by initial companies responding to and
operating at reported or possible building collapses.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Causes of Collapse
  • Structural weakness due to design faults, shoddy workmanship, or illegal or improper
      renovations.
  • Fire damage to wooden structural members.
  • Cooling of highly heated cast iron columns and facades.
  • Explosions of fuels, explosives, or back draft.
  • Floor overloading and expansion of absorbent materials
  • Overloading of floors and roofs.
  • Cutting or removing structural member during overhaul.
  • Vibrations and impact loads.
  • Weather conditions, such as high winds, snow, or flooding.
  • Weakened structural member due to old age.
  • Accumulation of water from hose streams.

Collapse Indicators
   • Occupancy by business type, such as:
      o Churches
      o Supermarkets
      o Car dealerships
      o Bowling alleys
   • Construction, such as:
      o Truss construction
      o Lightweight steel bar joists
   • Overloaded floors
      o Heavy equipment
      o Water absorbent stock
      o Storage locations
   • Heavy fire burning out of control for over twenty minutes. (Five minutes may be more
      appropriate for fires involving lightweight construction methods).
   • No appreciable runoff of water.
   • Cracks or bulges in walls.
   • Water or smoke seeping through a brick wall.
   • Roofs pulling away from the wall.
   • Roofs sagging or feeling abnormally soft or spongy.
   • Any obvious movement of floors, walls, or roofs.


January 2009                                                                  Page 1 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 221

            COMPANY OPERATIONS INVOLVING BUILDING COLLAPSE

   •   Noises, such as:
       o Creaking
       o Splitting wood
       o Sudden loud noise
   •   Plaster sliding off walls or plaster dust hanging in the air.

Establishing Collapse Zones
Once the probability or possibility of collapse has been recognized, the Incident Commander
shall:
    • Announce “Emergency Traffic” on the radio, to get the attention of all members
       operating on scene, and advise them to evacuate the structure because of the possibility of
       a collapse.
    • The Incident Commander shall order one continuous thirty-second (30) air horn blast
       from all apparatus staged near the incident.
    • Establish and communicate a collapse zone. The collapse zone must be at least equal to 1
       ½ times the height of the building.
    • After issuing the order to withdraw, conduct a PAR count and confirm each company on
       scene received the order to withdraw.

Rescue Plan
   • Site Survey/size up - identify possible secondary collapse (remember a building has six
      sides that need to be assessed).
   • Rubble pile surface search for victims.
   • Void search for victims.
   • Selected debris removal.
   • Tunnel/trench to specific locations and/or victims.
   • General debris removal.

Guidelines
   • Call for the Department’s Technical Rescue Team.
   • Additional resources that should be considered:
      o Additional Medics
      o Tidewater Regional Technical Rescue Team (TRTRT)
      o Haz-Mat Team
      o Mutual Aid
      o Utility Companies
      o City Engineers
      o Cranes
   • Follow the Rescue Plan (above).
   • Establish water supply – if one does not exist or has been compromised.
   • Stretch a hose-line(s) to protect rescuers.




January 2009                                                                          Page 2 of 3
                         PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 221

             COMPANY OPERATIONS INVOLVING BUILDING COLLAPSE

    •   Shut off all utilities – as soon as possible - the utility companies must still be requested to
        respond, however, firefighters should be assigned to secure the utilities listed before they
        arrive on scene.
        o Gas
        o Electric
        o Water
    •   Once the site survey, surface search, and void search have been completed, temporarily
        withdraw all rescue workers from the pile. The most productive life-saving stage of the
        rescue is over, and increased safety precautions should be taken.
    •   Continue selected debris removal after danger from secondary collapse, fire and
        explosion has been eliminated - use fewer personnel.
    •   Tunneling is a slow, dangerous process and should be undertaken only after all other
        methods are found impractical. Whenever possible, tunnel along a wall or between a
        wall and concrete floor to simplify the framing required.
    •   Aerial ladder/platforms may be used to obtain an overview of the scene and
        provide an overhead master stream in case of fire or explosion.
    •   When there is a danger of secondary collapse, call for the city engineer to assess
        structure.
    •   Do not use mechanical equipment to remove collapse rubble from the same area where
        hand digging is taking place.

Occupant/Victim Tracking
• If necessary, assign an officer to track occupants and victims. Before occupants of the
   collapsed structure are allowed to leave the scene on their own, they should be interviewed to
   obtain the following information:
       o Where were they at the time of the collapse?
       o By what means/route did they escape?
       o Was anyone else with them or near them?
       o Are others known to be in the structure?
       o Who were the others? (Name, age, and sex)
       o Where were the others seen last?

•   Record the following information on all occupants and found victims:
       o Name
       o Location found
       o Injuries
       o If transported:
                   Unit and name of transport unit
                   Facility transported to




January 2009                                                                               Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 222

                      COMPANY OPERATIONS – TRENCH RESCUE

PURPOSE
This procedure will provide guidelines to be taken by initial companies responding to possible
trench rescue incidents.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
As defined by the OSHA regulation 29CFR Part 1926:

Trench – a narrow excavation in relation to its length made below the surface of the ground. In
general, the depth is greater than its width, but the width is not greater than 15 feet.

Excavation – A man-made cut, cavity, trench or depression in an earth surface, formed by earth
removal - usually wider than it is deep.

Guidelines
Any incident that involves a trench or excavation shall be the responsibility of the Technical
Rescue Team, to include, any incident in which a victim is trapped, buried, or is experiencing a
medical emergency in a trench or excavation.

No firefighter or EMS person shall enter an unprotected trench to render victim care or perform
disentanglement operations. All trenches shall be “safe and protected” using approved methods
prior to entry by any emergency personnel.

All emergency vehicles shall park at least 100 feet from the collapse site. The only exception to
this shall be Rescue 1 or Technical Service Unit (Tech 1) vehicle.

All traffic within 300 feet of the trench shall be stopped or detoured.

A Hot Zone/Safety Zone shall be established to control at least 75 feet around the perimeter of
the trench. This should be done with fire line tape.

Upon Being Dispatched
Upon receipt of a call identifying an incident, possibly, involving a trench the first responding
officer should request all available information from the dispatcher, to include:
    • Who called to report the incident.
    • Number of victims involved.
    • Status of victims involved.




January 2009                                                                         Page 1 of 3
                         PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 222

                      COMPANY OPERATIONS – TRENCH RESCUE

Upon Arrival on Scene
First arriving company should attempt to gather the following information:
    • The nature of the problem:
            o Collapse
            o Entrapment
            o Medical
    • The location of the victims relative to the trench.
    • The width, length, and depth of the trench.
    • Are there any on-scene hazards:
            o Disrupted utilities
            o Flowing water
            o Secondary collapses
            o Mechanical hazards
            o Heavy equipment
            o Hazardous materials

Once these items have been evaluated, the following task should be completed:
   • Ensure the Technical Rescue Team and a full response has been dispatched.
   • Determine whether the incident involves a rescue or recovery.
   • Establish a Hot Zone and control access to the area around the trench.

General Area Safety
Protect the general area around the trench at least 300 feet in all directions. This is to include:
   • Traffic control
   • Access control
   • General hazard identification
   • Shutting down all heavy equipment

Rescue Area Safety
   • Do not allow any personnel into an unprotected trench.
   • Shoring operations, entry and disentanglement operations should be carried out
      under the direction of the Technical Rescue Team.
   • Perform the initial steps needed to make the area around the trench as safe as possible
      using basic techniques.
   • If possible, place ground pads (plywood) around the trench lip. (Pike poles can be used to
      push the pads to the edge of the trench to keep personnel at a safe distance).
   • Support any unbroken utilities.
   • If possible, provide a helmet (preferably not a fire helmet) and goggles to the victim(s).
   • Do not touch or lean on any heavy equipment until it is determined it is not in contact
      with electrical utilities.




January 2009                                                                               Page 2 of 3
                      PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 222

                    COMPANY OPERATIONS – TRENCH RESCUE

Technical Rescue Team
Upon arrival, the Company Officer shall report to the Incident Commander.

Establishment of Division or Group officers may be necessary and shall be considered, to
include:
    • Operations – responsible for the coordination of the actual site and the Division/Groups
        associated with all activity in the “Rescue Area.”
    • Extrication – responsible for directing the actual sheeting and shoring, disentanglement
        and removal operations associated with the trench excavation.

Victim Considerations
   • Above all, treat victim(s) for crush syndrome in accordance with protocols.
   • Consider and treat for hypothermia.
   • Never attempt to dig a victim out with heavy equipment.
   • Rescuers shall dig by hand when in close proximity to the victim(s).
   • Consider having Nightingale respond.
   • Technical Rescue Team members shall coordinate with on scene EMS personnel
      concerning victim packaging.
   • Plan movement mechanism well ahead of time for the removal of the victim one
      disentangled.




January 2009                                                                       Page 3 of 3
                   PORTSMOUTH FIRE DEPARTMENT
                     STANDARD OPERATING PROCEDURE No. 223

                    COMPANY OPERATIONS - CONFINED SPACES

PURPOSE
This procedure will provide guidelines to be taken by initial companies responding to possible
confined space incidents.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Confined Space – is any space:
   • Not intended for continuous human occupancy.
   • Having a limited means of egress.
   • Which is subject to either the accumulation of an actual or potentially hazardous
      atmosphere or potential for engulfment.

Confined spaces generally include, but are not limited to:
   • Storage tanks
   • Exhaust ducts
   • Sewage pump stations
   • Holding tanks
   • Manholes
   • Underground utility vaults
   • Meter pits
   • Pipelines
   • Any "open top” space more than 4 ft. in depth (if any of three criteria above are met)

Guidelines
Any incident that involves a confined space shall be the responsibility of the Technical Rescue
Team.

No firefighter or EMS person shall enter a confined space to render victim care or to affect a
rescue. All confined spaces shall be “safe and protected” (e.g. lock-out/tag-out, atmospheric
monitoring in place, ventilation, secondary means of egress, etc) using approved methods prior
to entry by any emergency personnel.

Upon Being Dispatched
Upon receipt of a call identifying an incident, possibly, involving a confined space, the first
responding officer should request all available information from the dispatcher, to include:
    • Who called to report the incident.
    • Number of victims involved.
    • Status of victims involved.




January 2009                                                                         Page 1 of 3
                    PORTSMOUTH FIRE DEPARTMENT
                      STANDARD OPERATING PROCEDURE No. 223

                     COMPANY OPERATIONS - CONFINED SPACES

Upon Arrival on Scene
First arriving company should attempt to gather the following information:
    • The nature of the problem:
            o Lost or disoriented person(s)
            o Entrapment
            o Medical
    • The location of the victims, if known
            o Last known communication with/by the victims
            o Are there any on-scene hazards:
            o Disrupted utilities
            o Flowing water
            o Mechanical hazards
            o Hazardous materials

Once these items have been evaluated, the following task should be completed:
   • Ensure the Technical Rescue Team and a full response has been dispatched.
   • Determine whether the incident involves a rescue or recovery.
   • Establish a Hot Zone and control access to the area around the confined space.

General Area Safety
Protect the general area around the confined space in all directions. This is to include:
   • Traffic control
   • Access control
   • General hazard identification
   • Shutting down all heavy equipment (lock-out/tag-out)

Rescue Area Safety
   • Do not allow any personnel into the confined space.
   • All confined space operations should be carried out under the direction of the
      Technical Rescue Team.
   • Perform the initial steps needed to make the area around the confined space as safe as
      possible using basic techniques.

Technical Rescue Team
Upon arrival, the Company Officer shall report to the Incident Commander.

Establishment of Division or Group officers may be necessary and shall be considered, to
include:
    • Operations – responsible for the coordination of the actual site and the Division/Groups
        associated with all activity in the “Rescue Area.”
    • Entry – responsible for directing the actual entry of department personnel into the
        confined space and for removal operations.



January 2009                                                                                Page 2 of 3
                PORTSMOUTH FIRE DEPARTMENT
                 STANDARD OPERATING PROCEDURE No. 223

                 COMPANY OPERATIONS - CONFINED SPACES

Victim Considerations
   • Consider having Nightingale respond.
   • Technical Rescue Team members shall coordinate with on scene EMS personnel
      concerning victim packaging.
   • Plan movement mechanism well ahead of time for the removal of the victim one
      disentangled.




January 2009                                                           Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 224

                                ROPE RESCUE OPERATIONS

PURPOSE
To provide procedures for the safe and effective use of technical rope rescue equipment during
emergency operations.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
This policy is designed to provide general guidelines when dealing with any incident requiring
rescue by rope – in no way is it intended to be all inclusive. During rope rescue operations
judgment, experience, training and coordination among team members is an absolute necessity.

Rescue Operations
Rope rescue operations should only be attempted as a last option. All other means of
access, escape, and/or egress should be considered first.

During the initial stages of a potential incident the following information needs to be gathered:
   • Victim’s location.
   • Is the victim suspended or supported?
   • Type of injuries – if any.
   • Can the victim be reached by any other method?

If the information gathered suggests that rescue by rope is the only viable method of rescue
available, the Incident Commander will utilize members of the Department’s Technical Rescue
Team.

As early as is possible a determination should be made as to whether operations are to be
directed toward affecting a rescue or if the operations are to be downgraded to a recovery. (Note:
All operations shall be directed towards a rescue unless circumstances and/or information prove
otherwise).

NFPA 1983-01 (Standard on Fire Service Life Safety Rope and Systems Components) will be
followed whenever possible.

All non-essential personnel shall be removed from the rigging and operations areas.

Helmets will be worn at all times when on an emergency scene and gloves will be worn
whenever actually on rope.

A RIG MASTER and SAFETY OFFICER will be established and identified. When possible the
highest rope rescue trained team member (preferably a member at the Technician level) shall be
designated as the RIG MASTER in accordance with NFPA 1670 Technical Rescue Operations
and Training.



January 2009                                                                            Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 224

                                ROPE RESCUE OPERATIONS

Members shall be assigned to as Edge Tenders when anyone is working at or near the edge.
These individuals shall wear a safety tether.

Only rope that is certified for rescue shall be used to support victim and/or personnel loads.

All victim loads will be on at least two separate lines of at least half-inch in diameter. Both lines
will be attached to separate bombproof anchors.

All single line rappels will be bottom belayed. If a bottom belay is not possible, a top belay is
permissible.

Once Life Safety rope has been used for rescue or any other purpose it shall be properly
inspected per manufacture’s recommendations prior to being placed back into service. The usage
and inspection of the rope shall be properly documented.

All victim transport systems (i.e. Stokes basket, LSP Halfback, Miller board and Class II
harnesses) must be securely attached to the victim. No free, short non-secured rides will be
permissible.




January 2009                                                                             Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 230

                              SEVERE WEATHER RESPONSE

PURPOSE
To establish an emergency response procedure for the dispatching of fire units during times of
severe weather when city resources are at their maximum limits. (e.g. thunderstorms, snow
storms, ice storms and any other conditions which may have the potential of overtaxing available
emergency resources).

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Responsibilities
It shall be the Fire Chief’s or the Deputy Chief of Operations authority and responsibility to
initiate the severe weather response policy upon the warning of severe weather or during severe
weather.

Battalion Chiefs will be responsible for managing the companies under their supervision.
The dispatcher will be responsible for dispatching the units and tracking their assignments.
Battalion Chiefs will have the latitude to modify responses after the alarm has been dispatched
and information received warrants such modification.

Once the policy has been initiated, it shall remain in effect until the storm has passed and calls
have returned to the normal rate, or when the Fire Chief, or the Deputy Chief of Operations,
advises the policy is no longer in effect.

Operations
During times of severe weather, or the threat of severe weather, it may become necessary to
reduce emergency responses in order to provide an appropriate and orderly dispatch of fire
related emergencies. Upon notification, the dispatchers shall reduce response to the following:

Fire Alarms
Once initiated, fire alarms will be reduced to single unit response unless information received
indicates smoke or fire showing.

Lighting Strikes
Lighting strikes will be reduced to single unit response unless information received indicates
smoke or fire showing.




January 2009                                                                          Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 231

                                HURRICANE PROCEDURE

PURPOSE
To provide an organization structure and policies the department will utilize during a
disaster/hurricane.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Organization
Due to the department’s responsibility for Emergency Management, the organizational structure
will be slightly different during a disaster/hurricane than during normal operations. Once a
Local Emergency is declared, the Fire Chief will function as the Coordinator of Emergency
Management, and the Administrative Deputy Chief will serve as the Fire Chief. The EMS
Manager will be responsible for Emergency Medical Service staffing and response. Personnel
assigned to the Fire Prevention and Training Divisions and Administration will be reassigned
according to the needs of the department.

Hurricane Levels
The hurricane season runs from June 1 through November 30 of each year. This section
describes the structure of preparatory levels leading to a hurricane making landfall. Each level
requires certain actions to be taken to prepare for the next level.

Level I – Normal Operations
During the first week of May each year, Battalion Chiefs will ensure that the following pre-
hurricane precautions are accomplished for their assigned districts. Personnel will report
deficiencies found through the chain of command to the responsible Battalion Chief, and
corrective actions completed by June 1, if possible.

Battalion Chiefs and Company Officers will review the department hurricane plan with their
subordinates during the first week of May each year.
   • All auxiliary equipment will be checked for proper operation.
   • All stations will insure station supplies are maintained and inventoried.
   • All stations will insure basic medical supplies are maintained and inventoried.
   • All stations with emergency power generators will check for proper operation,
        maintenance, and fuel level of such equipment.
   • Since fire personnel are subject to duty during a hurricane, it is suggested that all
        personnel prepare their family for the possibility of their absence during a hurricane.
        Consideration in such a plan may be, but not limited to:
            o Arrange for the shelter of immediate family with other family members, friends,
               or public shelter if necessary (see Attachment I).
            o Maintain an on-hand inventory of hurricane supplies in the home (food, cooking
               equipment, flashlights, etc.).
            o Maintain those items necessary to secure personal property.



Rev. July 2009                                                                     Page 1 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 231

                                 HURRICANE PROCEDURE

   •   Review and update personnel roster. Each Battalion will verify with their personnel their
       home address and phone number and cellular phone number.

Level II – Alert Status
During hurricane season, the Deputy Coordinator will monitor to potential for tropical
development on a daily basis. Any tropical systems (hurricane or tropical storm) that have the
potential to have an impact to our area will require that certain actions be taken during this phase.
   • Advise all personnel to monitor the storm and review the callback procedure.
   • Check the fuel supplies for all gasoline or diesel powered equipment. Ensure that all
       auxiliary fuel and fuel mixture containers are filled.
   • Maintain charge on all portable radio batteries.
   • Determine non-perishable food and bottled water needs for each station.

Level III – Potential Threat
A Hurricane Watch, when issued by the National Hurricane Center, means that the area could
experience hurricane conditions within 36 hours.

For the purposes of this policy, the department will operate under this level beginning at 48
hours prior to anticipated landfall.

   •   The Fire Chief, at his discretion, may cancel all leave, not including Kelly Days. The
       Chief or Deputy Chief may waive this cancellation in cases of personal hardship.
   •   Fire Administration will establish an emergency work schedule for the department.
   •   Included in the work schedule will be personnel assigned to Administration, Fire
       Prevention, and Training Divisions.
   •   The Deputy Chief of Operations will coordinate with EMS Manager for EMS staffing
       and placing reserve medic units in service.
   •   All companies should be staffed with a minimum of 4 persons. Utilize additional
       personnel on Rescue 1 and Ladder Companies when available.
   •   A Battalion Chief will be assigned to staff the fire department desk in the Emergency
       Operations Center (EOC) when activated.
   •   All off-duty personnel assigned to operations, support divisions (Fire Prevention,
       Training, and Administration) and full time EMS employees will consider themselves on
       alert status and prepare for the approaching storm. While under alert status, all off-duty
       personnel will make themselves available for contact by telephone and for possible return
       to duty.
   •   Cancel all in-service training classes and other non-emergency duties.
   •   Record mileage from all small vehicles (automobiles, vans, and pickups) at the beginning
       and end of each day for the duration of the event.
   •   Prepare spare medic units to be placed in service.
   •   Prepare Command Trailer for readiness to be used for recovery phase.
   •   Companies will document their actions on ICS form 214 – Unit Log. These forms will be
       submitted by the responsible Battalion Chief to Fire Adinistration.


Rev. July 2009                                                                         Page 2 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 231

                                 HURRICANE PROCEDURE

   •   Document all purchases that are directly related to the event on Force Account Sheets,
       using the purchase order number provided.
   •   Procure additional small equipment (chain saws, generators, lights, etc.) as necessary and
       distribute.
   •   Police all grounds for loose material; pickup and secure all materials that could become
       flying missiles.
   •   Locate and clean all igloo type coolers, water jugs, or other containers suitable for storing
       fresh drinking and cooking water.
   •   Supplement station food supplies with bottled water and non-perishable food.
   •   Fill gas bottles for portable grills.
   •   Personnel should assure that family members are informed and ready to take necessary
       action, including evacuation, without assistance from them.
   •   Fill all suitable containers with fresh water for drinking and cooking.

Level IV – Hurricane Warning
A Hurricane Warning, when issued by the National Hurricane Center, means that hurricane
conditions are expected to impact the area within the next 24 hours.

For the purposes of this policy, the department will operate under this level beginning 24 hours
prior to expected landfall or the issuance of a Hurricane Warning, whichever occurs first.

   •   Initiate emergency recall, calling back the shift, which is scheduled to work the following
       day. Consideration must be given to the anticipated arrival and duration of tropical storm
       force winds (39 mph) when determining shift changes. Personnel should not be reporting
       to or leaving duty station during this time. Callback of EMS crews will be handled by
       EMS Supervisor. Implement emergency work schedule. Refer to Emergency Recall
       Procedure.
   •   Off duty personnel take necessary precautions to protect their families and property as
       quickly as possible.
   •   Place reserve medic units in service.
   •   Deputy Chief will establish the Field Operations Center at EOC.
   •   Company Officers will monitor the portable radio at all times. A 24-hour station watch
       will be established.
   •   Procure boats from local sources and stage them at fire stations.
   •   Protect station and property by securing windows and doors, removing any outside
       antennas, and protecting computers and other electronic equipment from potential
       damage.
   •   If evacuations are required, provide assistance to police department.
   •   Heater meals are distributed to stations. They should not be used unless instructed by the
       Deputy Chief of Operations.
   •   If necessary, Deputy Chief will implement the relocation plan (see Attachment II).




Rev. July 2009                                                                        Page 3 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 231

                                HURRICANE PROCEDURE

Level V – Landfall Imminent
In the event that it appears imminent that storm force winds (55 mph) will affect our area within
3 hours, the department will operate under this level. This determination will be made in the
EOC and disseminated throughout the department.

   •   Upon arrival of tropical storm force winds (39 mph), all non-emergency activities will be
       ceased and no further shift changes will occur.
   •   All responses will cease when sustained winds reach 55 mph or local conditions are
       determined to be unsafe. The Deputy Chief of Ops will make the determination of when
       to cease responses. The Deputy Chief of Ops will determine department responses to
       incidents with a severe threat to life after 55 mph winds arrive.
   •   Fire stations are not designated as hurricane shelters. No authorization will be granted to
       any citizen or family member to obtain shelter in a fire facility without the expressed
       permission of the Deputy Chief of Ops. Temporary shelter in a fire facility may be
       authorized if, in the opinion of the officer in charge, refusal to grant refuge would place
       the individual(s) in jeopardy.
   •   Name and addresses will be recorded of all persons who are granted temporary shelter.
       This information will be passed on to the appropriate Battalion Chief, who will report it
       to the EOC.
   •   Extreme caution must be used if any outside operations are conducted during the passage
       of the eye. The EOC will determine the amount of time available, if any, that operations
       can continue. All personnel and equipment must be inside prior to the passage of the
       eye-wall.
   •   Stations should report immediately to the EOC damage to stations, visible fires, flooding,
       or emergencies that require immediate assistance.
   •   As soon as maximum sustained winds fall below 55 mph, emergency responses will
       resume. Due to the large number of calls for service, it will probably be necessary to use
       a modified response for full assignments. The fire department representative in the EOC
       will assist dispatch with prioritizing calls.

Level VI – Rapid Assessment
It is important to quickly obtain a snapshot of the status of the city from damage caused by the
storm. This snapshot will allow the EOC to prioritize assignments and request the appropriate
assistance from the Virginia EOC. The Rapid Assessment process will provide a good picture of
the city’s status to the EOC, and will be conducted in two phases.
     • Phase 1 – Status of fire department. Company Officers will report damage to the station
        or equipment, injuries to personnel, and their status to respond to their Battalion Chief.
        EMS crews will report the same to the EMS Supervisor. The Battalion Chiefs and EMS
        Supervisor will forward this information to the fire department representative in the EOC.
     • Phase 2 – Status of community. Companies will survey their entire first due area for
        damage.




Rev. July 2009                                                                       Page 4 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 231

                                 HURRICANE PROCEDURE

All routine responses will be suspended until the Rapid Assessment process has been completed.
Structure fires and life threatening responses will have priority over Rapid Assessment. As soon
as sustained winds fall below tropical storm force (39 mph), Rapid Assessment will begin, using
the following process:

Provide “Snapshot Assessment” using the following format:

Personnel – Report the physical conditions of personnel at the station.
   • No injuries
   • Minor injuries
   • Serious injuries

Equipment – Report the conditions of response units, particularly their ability to respond.
  • All in service
  • In-service, need repair
  • Out of service

Facilities – Report condition of station.
   • Minimum or No damage
   • Serious damage
   • Uninhabitable

Access – Report the condition of access from the station throughout primary roads in first due
area.
    • Clear
    • Passable
    • Impassable

Flooding – Estimate depth of flooding, in feet, in the immediate area with the worst amount of
flooding.

Report damage to structures in neighborhoods. Report should indicate the percentage of
structures with:
    • No damage
    • Minor damage – inhabitable
    • Major damage - uninhabitable
    • Destroyed
The total percentage should add up to 100%.


Check on locations in which large numbers of people are located such as hospitals, nursing
homes, and shelters; and check chemical/industrial plants and report any problems found.



Rev. July 2009                                                                       Page 5 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 231

                                HURRICANE PROCEDURE

The above information will be reported by using the Damage Assessment Snapshot form
(attached). The form will be forwarded to the Battalion Chief, who will forward to the EOC.


DAMAGE ASSESSMENT SNAPSHOT

      Initial                                             Date:
      Update                                      Completed by:
      No Change                                          Time:

Damage to Structures in Immediate Area

    A.   No Damage                                        A.   _______
    B.   Minor – Building is damaged but inhabitable      B.   _______
    C.   Major – Building is not safely inhabitable       C.   _______
    D.   Destroyed (Not repairable)                       D.   _______

         Total                                                  100%

Status Report of Station and Immediate Area
Personnel         _____ (1 = no injuries; 1 = minor injuries, 2 = serious injuries)
Apparatus/Equip _____ (1 = all in service; 2 = in service, need repair; 3 = Out of service)
Facilities        _____ (1 = minimum/no damage; 2 = serious damage; 3 = uninhabitable)
Roadway Access _____ (1 = clear; 2 = minimum blockage/passable; 3 = impassable)
Flooding          _____ (number of feet)

Critical Facilities
Report any problems found with critical facilities (hospitals, shelters, nursing homes, chemical
plants, etc.)




Rev. July 2009                                                                     Page 6 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 231

                                 HURRICANE PROCEDURE

                                        Attachment I
                                  Emergency Recall Procedure

PURPOSE
This section of the hurricane SOP identifies the method of recalling off-duty personnel in the
event of a threatening hurricane. Emergency recall will supplement on-duty staff.

PROCEDURE
The authority to initiate a recall will be vested with the Fire Chief, or the Acting Chief in his
absence, and in consultation with city officials. Emergency recall will be initiated during a
Hurricane Warning if necessary, and will result in the recall of personnel assigned to the shift
that is scheduled to work on the following day. All persons on this shift should make themselves
available to be contacted and should be prepared to come to work when contacted.

During Level III status, Fire Administration will develop an assignment schedule. When recall is
initiated, personnel will report to their normal duty station, where their assignment will be given.
The assignment schedule will also identify the officer who will be in charge of the station for the
shift. This officer will be the logistics officer for the station. Battalion Chiefs who are called
back will be assigned as needed based upon the scope and complexity of the event (e.g. for relief
of personnel in the EOC, as an additional suppression Battalion Chief).

When reporting to duty, either for normal duty or emergency recall, all personnel should bring
food, clothing, and toiletries to last for three days. Food should be non-perishable and include at
least 1 gallon of water per day.




Rev. July 2009                                                                         Page 7 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 231

                                HURRICANE PROCEDURE

                                      Attachment II
                           Evacuation and Relocation Procedures

Relocation of personnel and fire companies due to high water will need considered based on
storm surge projections. Fire station vulnerability may require personnel to be reassigned and
equipment moved to a safe location in consideration of personnel safety. As soon as practical and
safe, personnel will staff equipment and resume operations from their normal locations. The
Deputy Chief of Operations will direct the relocation of personnel and equipment. The EOC will
be kept informed of decisions to relocate public safety assets.

Task forcing of personnel and equipment may become a consideration during this period if the
situation warrants.




Rev. July 2009                                                                      Page 8 of 10
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 231

                                HURRICANE PROCEDURE

                                      Attachment III
                                   Damage Assessment Plan

PURPOSE
After a disaster, the best strategy may be to avoid defined commitment of any resources until an
initial size-up can be completed and basic strategies can be developed. The normal inclination is
to commit to the first problem encountered. This tendency must be controlled if the overall
objectives are to be accomplished in a widespread disaster. Only after an awareness of all of the
problems, can realistic priorities be established.

PROCEDURE
Companies
  • Report to the Battalion Chief:
        o Injuries to personnel
        o Damage to the station
        o Damage to the equipment
  • Survey immediate area and report to Battalion Chief:
        o Damage to surrounding buildings (snapshot)
        o Estimate of civilian injuries
        o Immediate special hazards
        o Any special needs
        o Complete “snapshot” form and forward to Battalion Chief
  • Survey first due area and report to Battalion Chief:
        o Building damage
        o Approximate number of injured civilians
        o Special hazards
        o Special equipment that may be needed
        o Estimate of severity of damage

Battalion Chiefs
   • Report to EOC
          o Damage to fire stations
          o Damage to equipment
          o Injuries to personnel
          o Building damages
          o Approximate number of civilian injuries
          o Special hazards
          o Special equipment needs
          o Access problems




Rev. July 2009                                                                      Page 9 of 10
                    PORTSMOUTH FIRE DEPARTMENT
                       Standard Operating Procedure No. 231

                            HURRICANE PROCEDURE

EOC
  • Report to Deputy Chief
       o Overall city damage assessment
       o Overall damage to fire stations
       o Overall damage to equipment
       o Overall injuries to personnel
       o Approximate number of civilian injures
       o Special equipment needs
       o Special hazards
       o Need for additional personnel
       o Roadway access problems




Rev. July 2009                                                Page 10 of 10
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 301

                               MEDICAL INCIDENT REVIEW

PURPOSE
To provide guidelines for the reporting, review, and resolution of problems related to
clinical skills and field performance of EMS providers employed by the Portsmouth Fire
Department.

SCOPE
This policy shall apply to all personnel providing EMS service under the Portsmouth Medical
Control System.

PROCEDURE
Medical Incident Reviews are important tools for providing quality customer service to the
community. They are designed to be teaching and learning experiences. All parties are
encouraged to participate with that approach in mind and to fully cooperate.

Anyone can report patient care concerns. This may include patients, hospital staff, firefighters,
paramedics, citizens, etc. Inputs should be made in writing whenever possible. Anytime
potential for punitive action exists, complaints/concerns shall be in writing with a signature by
the complainant. Concerns from department members shall
be reported to the EMS Manager via the chain of command. Patient or public complainants may
contact the EMS Manager directly. The OMD may require that
unusual patient care events or infrequent/high risk technician skills (i.e. cricothyrotomy,
extraordinary measures) be automatically included in the medical review process.

 If during the course of an investigation, a complaint is determined by the Investigating Officer
to be unfounded, a recommendation to terminate the investigation shall be made in writing to the
EMS Manager. The EMS Manager shall review the recommendation and either endorse the
recommendation to close the investigation to the Fire Chief or, if he feels the complaint is
founded or that insufficient information is provided, continue the investigation.

If a complaint is determined by the Investigating Officer to be founded, the Investigating Officer
shall interview appropriate individuals to document facts of the investigation. A written report,
including interviews, shall be presented to the EMS Manager for further action. The EMS
Manager shall continue the investigation as necessary to form recommendations for corrective
actions. These findings and recommendations shall be submitted the Fire Chief.
Recommendations for actions that may result in punitive action shall be addressed in accordance
with Administrative Policy 10 (Standards of Conduct, Corrective Action and Progressive
Discipline).

The EMS Manager shall keep the OMD aware of ongoing and completed Medical Incident
Reviews.

Should a provider’s actions or failure to act raise concerns about their ability to perform at the
level of their certification, the OMD, in consultation with the EMS Manager and the Fire Chief,
may immediately suspend a provider’s ability to practice under their license consistent with


January 2009                                                                            Page 1 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 301

                               MEDICAL INCIDENT REVIEW

Virginia OEMS Regulation 12 VAC 5-31. Should the OMD determine that suspension is not
immediately necessary but remediation is required, he/she may recommend any or all of the
following:
    • Counseling
    • Skills remediation, including additional field internship time
    • Classes related to deficient area
    • Assigned research project in deficient area

The Fire Chief may find it necessary to issue an immediate Temporary Suspension of
Certification until a Medical Incident can be fully reviewed by the OMD.

Based on the findings of a Medical Incident Review, the EMS Manager and the OMD may
recommend to the Fire Chief that any suspension be ended, continued for a specific time period,
or made permanent. Any actions that fall under purview of Virginia OEMS Regulations 12 VAC
5-31 shall be reported to the Office of Emergency Medical Services and Tidewater EMS Council
for review and action.

Complaints of a non-medical nature will be referred to the appropriate line officer for appropriate
action.

Definitions
Critical Event - A case where the alleged action or lack of action on the part of a provider raises
concerns about the individual’s ability to adequately function as an emergency medical care at
their level of certification. This can include cases where allegations of negligence or procedural
non-compliance are factors.

Equipment Problem - A failure of physical equipment necessary to the appropriate care of a
patient.

Investigating Officer - The officer assigned to conduct a medical review.

Medical Incident Review – A review of patient care where a deviation from established patient
care standards may have occurred. This deviation may or may not affect patient outcome and is
independent of provider or patient cooperation.

Operational Medical Director (OMD) - The City of Portsmouth EMS Medical
Director.

Patient Care Problem – Circumstances witnessed by an EMS provider in which patient care is
inappropriate to the patient’s condition, in violation of established procedures or protocols,
inconsiderate of the patient’s legitimate needs, or otherwise detrimental to the patient’s well-
being.




January 2009                                                                           Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 301

                              MEDICAL INCIDENT REVIEW

Patient Complaint – A complaint against the Portsmouth Fire Department EMS system, a crew
providing patient care, or a specific care provider alleging inappropriate care or behavior by a
citizen receiving treatment.

Provider - The individual, whether sworn or non-sworn, who acts in the capacity of an
emergency medical care provider.

Public Complaint - A complaint against the Portsmouth Fire Department EMS system, a crew
providing patient care, or a specific care provider alleging inappropriate care or behavior by a
citizen witnessing treatment.

Temporary Suspension of Certification — A suspension of the provider’s ability to function as
an emergency medical care provider in the Portsmouth medical control system.

QA/QI Review – A review of patient care and supporting documentation for purposes of
maintaining and improving performance and clinical documentation by EMS providers.




January 2009                                                                          Page 3 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 302

                                    EMS QA/QI PROGRAM

PURPOSE
To provide for continuing quality assurance and improvement (QA/QI) in the EMS services
provided by Portsmouth Fire Department personnel through an ongoing thorough review of
patient care practices and documentation.

SCOPE
This policy shall apply to all personnel providing EMS service under the Portsmouth Medical
Control System.

PROCEDURE
Supervisor Review - The EMS Supervisor shall perform a Supervisor Review of calls from the
preceding shift for purposes of QA/QI. These reports may be pulled to determine compliance
with patient care and reporting procedures and to ensure reports are not missing. Any additional
concerns that the on-duty supervisor finds during his/her review may be dealt with by discussing
directly with the caregiver or by forwarding the report for follow-up review as a targeted pull.
Supervisors should show due regard for ensuring that a representative sample of reports are
reviewed and for ensuring that caregivers are not selectively chosen unless prior reviews of a
caregiver’s reports necessitate this action. Selectively pulling reports for a specific caregiver
must be justified to the EMS Manager at the earliest practical time.

Targeted Pulls - On-duty EMS Supervisors shall pull calls of significance for their own review
and follow-up review by members of the QA/QI team. Calls of significance include, but are not
limited to:
    • Respiratory Arrests.
    • Cardiac Arrests.
    • Significant Traumas resulting in transport to SNG.
    • Calls resulting in, or likely to result in, legal action of any type, i.e. assaults, accidents
        involving city employees, etc.
    • Calls resulting in, or likely to result in, significant press interest.
    • Calls resulting in a citizen or employee complaint.

Targeted pulls shall be documented with a QA/QI cover sheet and placed in the QA/QI folder in
the EMS2 office.

Statistical Analysis – The EMS Statistical Analyst will complete an analysis of reported
documentation in Firehouse on a monthly basis. This review will look for error trends, software
discrepancies, and missing reports, etc., as well as ensuring compliance with OEMS data
retention requirements. Results of this analysis will be forwarded to the EMS Manager for
review and determination of follow-up action.

Nature of the Month - At the beginning of the calendar year, the EMS manager will produce a
list of all call “natures” in use in CADS and, using a randomizing algorithm, identify a “call
nature” for each month. During that month, the EMS Manager will pull all calls with that
specific “nature” for review by members of the QA/QI team.


January 2009                                                                             Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 302

                                   EMS QA/QI PROGRAM

Random Pulls - The EMS Manager will total all Targeted Pulls and Nature of the Month Pulls
to determine how many random pulls are necessary to review sixty calls for the month.
Example: 12 Targeted Pulls and 14 Nature of the Month Pulls results in 26 total calls from these
areas. The difference between this total and sixty calls will be pulled randomly from the
previous months calls utilizing a randomizing algorithm. In this example, 34 reports will be
pulled randomly for review by members of the QA/QI team.

Reports reviewed by members of the QA/QI team will be “blacked out” to protect HIPAA
information and annotated with remarks pertinent to the report by the reviewer. They shall then
be returned to the caregiver that completed the report for their review. Following this review, the
reports shall be shredded or otherwise protected from disclosure. Should a report(s) show
significant deficiency or if questions arise concerning the treatment decisions made by the
caregiver, the report(s) shall be held by the EMS Manager and the caregiver will be called in to
address the issue. If necessary, a Medical Incident Review may be conducted.

Please note that the intent of the QA/QI Program is not to find fault with the actions of
caregivers, but to ensure that our department continues to provide the best possible care to the
citizens and guest of our city. Only be monitoring our own actions can we be assured of
consistently improving our level of service.

Definitions
Nature of the Month - Calls of a specific nature code pulled for the previous month for
purposes of QA/QI.

Random Pulls - Patient care reports pulled randomly for purposes of QA/QI.

Statistical Analysis - Review of patient care reporting statistics for purposes of QA/QI.

Supervisor Review - Semi-random pulls of EMS patient care reports for calls occurring on the
previous shift by the EMS Supervisor for purposes of QA/QI.

Targeted Pulls - Pulling of patient care reports of significant nature for purposes of QA/I.




January 2009                                                                            Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 303

                                 AMBULANCE DIVERSION

PURPOSE
To provide guidelines for routing of ambulances when Bon Secours Maryview Medical Center is
in diversion.

SCOPE
This policy shall apply to all personnel certified under the Portsmouth Medical Control System.

PRCEDURE
Portsmouth Fire Department diversion procedures are established to ensure that appropriate
patient care is continued for citizens of the City of Portsmouth during periods that Bon Secours
Maryview Medical Center is unable to receive patients. Additionally, these procedures are
designed to minimize the time that a medic unit is out of the city unavailable to respond to
incidents.

Under no circumstances is the attendant-in-charge to “self-dispatch” their medical unit to any
facility without direction from the EMS Supervisor.

Ambulance Diversion Criteria - The following criteria are used when determining the need to
place the Emergency Department in diversion:
    • There are no monitored beds available in the Emergency Department to accept patients,
        and/or
    • The Emergency Department is saturated with patients, and/or
    • There are a number of in-patients being held in the Emergency Department, and/or
    • There is/are “unusual circumstance(s)” occurring in the Emergency Department.

Diversion – Assignment of Portsmouth Fire Department medic units to hospitals other than Bon
Secours Maryview Medical Center due to Emergency Department patient loading exceeding the
capacity for the physicians and nurses to safely and adequately treat and monitor additional
patients. The decision to declare a diversion period is made by the Emergency Department
attending physician of Bon Secours Maryview Medical Center.

Primary Diversion Destinations
The following destinations are approved for Portsmouth Fire Department as the primary
diversion destination during periods of diversion:
    • Sentara Obici Hospital
    • Sentara Norfolk General Hospital
    • Chesapeake General Hospital

These locations are listed in order of priority. Bon Secours Maryview Medical Center
Emergency Department determines selection of the primary diversion destination subsequent to
coordination with the receiving hospital.




January 2009                                                                          Page 1 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 303

                                  AMBULANCE DIVERSION

Discretionary Diversion Destinations
During periods of diversion declared by Bon Secours Maryview Medical Center, Attendants-in-
Charge may recommend to the EMS Supervisor that a patient be transported to Sentara Belle
Harbour or Bon Secours Harbourview freestanding emergency departments as long as they do
NOT meet the following circumstances:
   • Any patient meeting “critical patient” criteria as defined by TEMS Regional Medical
       Protocols Appendix G Tidewater Regional Ambulance Diversion Policy.
   • Trauma patients requiring the services of Sentara Norfolk General Hospital.
   • Obstetrics patients beyond 20 weeks of gestation.
   • Psychiatric patients
   • Head injuries or potential CVA patients that will require immediate full-service CT
       scanning facilities.
   • Patients that will, in the paramedic’s judgment, require a secondary transport to another
       facility for treatment.

The EMS Supervisor will perform selection of the discretionary diversion destination.
Discretionary diversion destinations will be rotated on a call-for-call basis until the diversion
period expires.

Active duty and retired military personnel and their dependents may continue to be transported to
Navy Regional Medical Center Portsmouth during Bon Secours Maryview Medical Center
diversion periods.




January 2009                                                                             Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 401

                            FIRE PREVENTION INVESTIGATION

PURPOSE
To define responsibilities for the investigation of fires and related incidents.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Fire Prevention Bureau (FPB) shall be requested to respond and assist when:
    • The cause and/or origin cannot be determined.
    • The fire is suspicious or known to be incendiary in origin.
    • The fire involves a large monetary loss.
    • When there is a presence of multiple set fires in a given geographical area.
    • The fire involves a fatality or serious injury.
    • The incident is the result of an explosion or involves explosive materials (e.g. dynamite,
        homemade bombs, intentional gas leaks).
    • Any incident that is suspected or a result of criminal activities.
    • Investigation of false alarms that may be malicious.
    • Any incident involving hazardous materials and the Incident Commander request a fire
        investigator to respond.
    • Any time the Incident Commander determines fire prevention is needed.

Notification and Responding
The Incident Commander shall request fire prevention to be notified through dispatch.
   • The investigator shall attempt to converse with the Incident Commander by radio or
       phone to be advised of the situation.
   • Fire investigators shall respond in their fire department vehicle.
   • Upon arrival on scene the fire investigator shall report to the incident commander.
   • After hours, on weekends and holidays Fire Prevention personnel will be on-call and will
       be contacted according to the list provided to dispatch by FPB.

Responsibilities
The responding fire investigator will assume the authority and responsibility for preserving the
scene, collecting evidence and enforcing the Fire Prevention Code. The responding investigator
shall be responsible for:
    • Documenting all the information related to the investigation.
    • Photographs taken at the scene.
    • Receiving and properly maintaining custody of all evidence.
    • Ensuring all evidence, if needed, is submitted for forensic evaluation and testing as soon
        as possible.
    • Submitting to the Captain in Fire Prevention all necessary reports within three days
        (unless directed otherwise).
    • Keeping an accurate log of the total number of hours spent on the investigation.




January 2009                                                                        Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 402

                 LAW ENFORCEMENT POWERS AND USE OF FORCE

PURPOSE
To establish policy regarding law enforcement powers and procedures, the carrying and use of
firearms and other lethal and non-lethal weapons by Fire Marshals.

SCOPE
This policy is applicable to members of the Fire Department who are assigned to the Fire
Marshal’s Office and who have been granted police powers in accord with Chapter 3, Title 27
Section 27-34 et. seq. of the Code of Virginia; City Charter Article V Section 5.02, and Chapter
13 Section 13-58 of the Code of the City of Portsmouth.

PROCEDURE
Law Enforcement Powers
Fire Marshals shall have the same police powers as any Police Officer or Sheriff, and shall be
permitted to exercise such powers upon satisfactory completion of all training and certification
requirements prescribed by the Virginia Department of Fire Programs, and the Department of
Criminal Justice Services. The scope of these powers shall be exercised as set forth in this
Standard Operating Procedure pursuant to the provisions of Chapter 3, Title 27 Section 27-34 et.
seq. of the Code of Virginia; City Charter Article V section 5.02, Chapter 13 Section 13-58, and
other relevant provisions of the Code of the City of Portsmouth.

Arrest Procedures
Arrest by Summons
Whenever a suspect is issued a summons in lieu of being custodial arrested, a Police Case
Number will be required. The arresting Fire Marshal shall contact the Emergency
Communications Center and obtain a Police Case Number. The Fire Marshal shall complete the
appropriate summons and file an Investigation Report with the Fire Marshal’s Office. A copy of
the Investigation Report will be submitted to the Commonwealth Attorney’s Office within five
(5) days of the issuance of a summons.

A “wanted check” MUST be completed prior to the release of the subject.

The Court Copy of the summons shall be submitted to the General District Court Clerk’s Office
within one (1) working day of the issuance of the summons.

Adult Arrests
Fire Marshals, because their vehicles are not equipped with a prisoner cage, shall not routinely
transport suspects taken into custody. The Fire Marshal making a custodial arrest will contact
Police Communications and arrange for a Police Officer to transport the suspect to the booking
area where the booking process will be completed. All suspects in custody shall be searched
prior to being transferred to a police vehicle. A Police Officer will conduct searches. The Fire
Marshal making a custodial arrest shall file an Investigation Report with the Fire Marshal’s
Office and complete all duties and police paperwork as described in Police Directive OPR 20,
Adult Arrests. A copy or the Investigation Report will be submitted to the Commonwealth
Attorney’s Office within five (5) days of the custodial arrest.


January 2009                                                                        Page 1 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 402

                 LAW ENFORCEMENT POWERS AND USE OF FORCE

Juvenile Arrests
The Fire Marshal making a juvenile arrest will follow the same procedures as described for
making an adult arrest. The Fire Marshal making a custodial arrest shall file an Investigation
Report with the Fire Marshal’s Office and complete all duties and police paperwork as described
in Police Directive OPR 16 & OPR 17, Juvenile Arrests. A copy or the Investigation Report will
be submitted to the Commonwealth Attorney’s Office within five (5) days of the custodial arrest.

Use of Force
When possible, use of force should occur progressively in response to the opposing force ( i.e.
Fire Marshal presence, verbal direction, OC spray, physical control holds, use of an impact
weapon and, as a final option, deadly force).

All Fire Marshals shall wear their approved firearm in a manner and style approved by the Fire
Chief.
    • Only department personnel assigned to the Fire Marshal’s Office who meet the
        requirements of the state and of this policy shall be authorized to carry firearms pursuant
        to Section 27-34.2:1 of the Code of Virginia.
    • Only the department-issued Glock 9 mm Semi-Automatic Pistol Model 19 or other
        approved weapon as described in this policy may be carried.
    • Firearms shall not be worn in the Court or the jail. Lockers are provided for the purpose
        of securing firearms in these facilities.
    • Fire Marshals in uniform or plainclothes and wearing their firearm shall don their
        department issued body armor.
    • Fire Marshals working a bomb incident shall wear their department issued body armor
        for protection in case a secondary device is detonated.
    • Fire Marshals shall qualify on an approved firearm at the designated Police Firearms
        Range at least semi-annually.
    • Department issued firearms will not be carried off-duty.
    • The Fire Marshal shall not handle firearms in a careless, negligent or reckless manner.
        Firearms shall be kept out of reach of the public. When firearms are removed, they must
        be placed in an approved, secure area and out of sight of the general public. Firearms
        shall be stored in an approved gun locker or shall be unloaded and secured using an
        approved pistol lock and placed in a safe location when off duty. Each Fire Marshal shall
        be responsible for his/her assigned firearm at all times.
    • Only the Portsmouth Police Department Range Officer, other certified Range Officers, or
        manufacturers may do maintenance, alterations, or modification of authorized weapons.
    • The weapon shall not be carried when the Fire Marshal has consumed any beverage
        containing alcohol, anticipate that they might be consuming alcoholic beverages, or has
        consumed any medication bearing the recommendation that the user not operate a motor
        vehicle.




January 2009                                                                           Page 2 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 402

                 LAW ENFORCEMENT POWERS AND USE OF FORCE

The use of a firearm, or other form of deadly force, is justified when it is used:
   • In defense of the Fire Marshal against death or serious physical injury.
   • In defense of another against death or serious physical injury.
   • When a vehicle is operated in a manner deliberately intended to strike a Fire Marshal or a
      citizen; and all other reasonable means of defense have been exhausted (or are not
      present), which includes moving out of the path of the vehicle; and the safety of innocent
      persons would not be unduly jeopardized by the Fire Marshal’s action.

Other, non-deadly force may be used to overcome opposing force and is justified when the Fire
Marshal uses that amount of force necessary to affect and maintain arrest. Fire Marshals must
always hold a position of advantage over resistive persons, but should only escalate or de-
escalate the use of force in accordance with the other person’s actions.

OC Aerosol
Only Fire Marshal’s who have received training through the Portsmouth Police Department shall
carry OC Spray.

OC aerosol and less lethal force may be used to effect or maintain a lawful arrest under the
following conditions:
    •          The Fire Marshal’s physical presence and/or verbal commands are ineffective and
       the use of more substantial measures (physical control holds, impact weapons) is
       imminent.
    •          The persons to be arrested are not in the Fire Marshal’s physical control and pose
       a physical threat to themselves, the Fire Marshal, or others.
    •          When considering use of OC, less lethal force or an impact weapon, the Fire
       Marshal should consider the level of force being confronted, the proximity of the subject
       to the Fire Marshal and whether the use is justified.

Impact Weapon
Only Fire Marshal’s who have received training through the Portsmouth Police Department shall
carry impact Weapons.

When using impact weapons, Fire Marshal’s will be aware of the below categories of contact
areas, which are based on the potential for injury to the human body. Least force necessary to
subdue the suspect should be used.
           • Green areas: The extremities (arms, hands, legs and feet). These areas will be
              considered when incapacitation is necessary, and minimal potential for injury is
              the appropriate response.
           • Yellow areas: the torso. The torso will be considered when an escalation of force
              above the green areas is necessary and appropriate. Impact to these areas has an
              increased potential for death or serious physical injury.
           • Red areas: The head and neck. Intentional impacts to these areas will be avoided
              unless the use of deadly force is justified, necessary and appropriate.


January 2009                                                                         Page 3 of 5
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 402

                 LAW ENFORCEMENT POWERS AND USE OF FORCE

Post Firearm Discharge/Use of Force Procedures
Fire Marshal’s using OC spray or using a physically restraining weapon (either deadly or non-
deadly) regardless if there is injury, shall notify his/her immediate supervisor as soon as possible,
and will complete a use of force form to the Fire Chief (through the chain of command)
describing the incident in the same detailed manner as required when a firearm has been
discharged. A medic unit will respond to all incidents involving the use of force when requested.

Any time a Fire Marshal discharges a Department-issued firearm, either on duty or off duty,
other than in training, he/she shall notify his/her immediate supervisor as soon as time and
circumstances permit. He/she will complete a memorandum addressed to the Fire Chief (to be
sent through the chain of command) describing the incident. The memorandum must include
actions taken by the Fire Marshal, the person(s) against whom force was used, injuries sustained
or inflicted, names of known witnesses present, and any other pertinent details. In any incident
where the Fire Marshal is incapacitated or otherwise incapable of submitting the memorandum,
his/her immediate supervisor is responsible for the memorandum being completed.

The Fire Marshal’s immediate supervisor is responsible for investigating any incident of use of
force and shall make a report to ensure the accuracy of the facts of the incident. If he/she
determines the use of force was inappropriate he/she shall recommend appropriate administrative
action to the Chief.


In the event of a shooting incident (discharge of a firearm as a use of force) involving Fire
Marshal personnel, the Fire Chief will be notified and will staff an investigative team.
After an incident where a Fire Marshal uses a firearm as deadly force, the firearm will be given
to a police officer at the scene where the incident occurs. That officer shall turn the firearm over
to a Police Evidence Technician in the same manner as the Police handle other firearms that are
seized as evidence.

Suspension Provisions
When a Fire Marshal discharges a firearm and it results in the death or serious injury of an
individual, or a Fire Marshal shoots at and misses an individual, or the death or serious injury of
an individual results from the use of any other type of force, the Fire Chief may suspend the
employee in accordance with the suspension provision of the City of Portsmouth Employee
Standards of Conduct and or in accordance with the Civil Service Rules until the investigation of
the incident has been completed.




January 2009                                                                             Page 4 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 402

                 LAW ENFORCEMENT POWERS AND USE OF FORCE

Definitions
Approved Weapon - Department issued Glock 9 mm Semi-Automatic Pistol Model 19 and its
approved ammunition: Department issued Impact Weapon – Expandable Baton.

Body Armor - Department issued protective vest.

Chemical Agent (OC Spray) - Oleoresin Capsicum, otherwise known as OC or Pepper Spray, is
an organically based, less than lethal weapon designed to immobilize humans or animals.
Subjects are generally incapacitated for approximately 20 minutes, with total recovery within 45
minutes. OC spray is considered an inflammatory agent.

Custodial Arrest - An arrest whereby an individual is taken into custody of the law enforcement
officer and is not free to leave of his/her own will. A person under custodial arrest is usually
restrained by the use of department issued handcuffs and is to be brought before a magistrate.

Deadly Force - A physical force, which, under the circumstances in which it is used, is
reasonable to believe will or is likely to cause death or serious physical injury.

Firearm - Any weapon from which a projectile is forcibly ejected by an explosive.

Fire Marshal - Fire Marshal, Deputy Fire Marshal, and Assistant Fire Marshals, who have been
appointed and sworn pursuant to Code of Virginia section 27-34.2:1 and are authorized to carry
firearms.

Great Bodily Harm - Any bodily injury which creates a substantial risk of death or which is
likely to cause serious or permanent disfigurement or loss or serious permanent impairment of
the function of any limbs or organs.

Non-Deadly Force - Force employed that is neither likely nor intended to cause death or serious
physical injury.
Reasonable Belief - When facts or circumstances are known or should be known and are such as
to cause an ordinary and prudent person to act or think in a similar way under similar
circumstances.

Serious Physical Injury - A physical injury which causes, is likely to cause, or creates a
substantial risk resulting in (1) a person’s death (2) a serious and permanent disfigurement of a
person or (3) a serious and permanent impairment of a person’s organs or limbs.




January 2009                                                                         Page 5 of 5
                    PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedure No. 403

                               VACANT STRUCTURES

PURPOSE
The purpose of the Standard Operation Procedure for Unsafe Conditions Placard is to
provide a standard notification procedure to safeguard life and property from hazards that
arise due to improper maintenance or fire.

SCOPE
The unsafe placard is designed to give the fire marshal’s office a means to notify the
general public as well as public safety workers of unsafe conditions that constitute a fire
hazard or other dangers to human life and safety.

PROCEDURE
Standard
When it is deemed necessary by the Fire Marshal or Designee to placard a structure for
reasons of UNSAFE CONDITIONS, the Fire Marshal will proceed to produce an
unsafe/vacant structure document.

Authority
In accordance with the prescribed procedures of the City of Portsmouth, and with the
concurrence of the appointing authority, the fire marshal is the fire code official. The
Virginia Statewide Fire Prevention Code (SFPC) requires the fire code official to order
certain dangerous conditions be removed or remedied. Included within this classification
are dangerous conditions, which are liable to cause or contribute to the spread of fire in or
on said premises, building or structure, or to endanger the occupants thereof.

A vacant structure, or portion of a structure, unguarded or open at door or window shall
be deemed a fire hazard and unsafe within the code (SFPC sections 110.1 and 110.4).

Exception
When a structure has been involved in the act of fire and the Incident Commander deems
the structure unsafe, the structure is to be placarded as soon as practical. The Incident
Commander shall immediately notify the Fire Marshal and or Assistant Fire Marshal as
to his/her actions. As soon as practical, the Fire Marshal will verify the information and
assure that the conditions of this procedure are met.

Notifications
After a placard had been placed, a report shall be forwarded to the building official's
office advising of the owners name, address, date, and the findings to support the
reasoning of the placard, on a weekly basis. Additionally, a written notice will be sent to
the last known owner of the premises citing the section of the Statewide Fire Prevention
Code allegedly violated, describing the conditions deemed unsafe and specifying time
limitation for the required abatements to be made to render the structure or premises safe
and secure. The owner will also be advised of his/her right to appeal all decisions.




July 2009                                                                        Page 1 of 2
                    PORTSMOUTH FIRE DEPARTMENT
                        Standard Operating Procedure No. 403

                               VACANT STRUCTURES

Guidelines
   • Inspection of structure.
   • Documentation of Findings.
   • Consultation with other officer if necessary.
   • Notify the Fire Marshal and or Deputy Fire Marshal by forwarding a vacant
      unsafe structure form (except active fire scenes).
   • Placement of placards at all entrances and or openings.
   • Notification of the Building Officials Office will be done weekly by Fire Marshal.

Placard Color Codes
Green
A green placard indicates there is minimal or no structural damage or known hazards at
the time of inspection.

Orange
An orange placard signifies a greater level of concern with regard to structural stability.
Entry of fire department personnel should only be to rescue people within the structure.

Red
A red placard indicates ‘DO NOT ENTER’ - structural stability is compromised and
conditions are too hazardous to mount any interior attack.




July 2009                                                                      Page 2 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 404

                              HOME FIRE SAFETY SURVEYS

PURPOSE
To reduce the loss of life and property from residential fires through a program of fire safety
surveys of dwellings at the request and convenience of our customers.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel assigned to operations.

PROCEDURE
Each fire company shall attempt to contact the occupants of all one (1) and two (2) family
dwellings within their assigned district, once a year, for the purpose of advising owner/occupants
of the residential fire safety program offered by the Portsmouth Fire Department. This notice will
be in the form of a card to be hung on the front door of the residence. These cards are pre-printed
and describe briefly the survey program and provide a phone number the occupants can call to
schedule a survey.

Guidelines
When requests for surveys are received by the Fire Marshal’s Office a record will be made of the
citizen’s name, address, and phone number.

Surveys will be given to the appropriate company by the Fire Marshal’s Office. Note: Each fire
company’s survey district will be the same as its’ first response fire district.

Company Officers will record the requests in their Company Log Book and will contact the
citizen the same day, if possible. The Company Officer will make every reasonable attempt to
schedule the survey for a shift that he or she is on duty.

Appointments shall be scheduled between the hours of 10:00 a.m. and 8:00 p.m., Tuesday
through Saturday.

Two (2) members, to include the Company Officer, shall perform the home survey. Other
company members will remain with the apparatus.

Companies will not be placed out-of-service for routine surveys. The owner/occupant shall be
informed, during the introduction, that the company is in-service and available to respond to
emergencies. Should the company be needed to respond to an emergency, the Company Officer
will explain the situation and reschedule the survey.

The appropriate Fire Department survey form shall be completed in the presence of the
owner/occupant and the original copy left with them.

Dialogue should be kept on the subject of fire safety, using current information as provided by
the Fire Marshal’s Office. The company officer is expected to be fully capable of explaining the
various fire prevention programs offered by the department, to include Exit Drills in the Home
(EDITH) and the smoke detector installation program.


September 2009                                                                         Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 404

                              HOME FIRE SAFETY SURVEYS

Record Keeping
Company Officers shall be responsible for documenting in their Company Log Book the date a
request for a home survey was received; the date the owner/occupant was contacted; and the date
the survey was performed.

A list of all surveys performed during the month will be turned in to the appropriate Battalion
Chief on the first day of every month. The list shall then be forwarded to the Fire Marshal’s
Office.

Each company shall keep a copy of all completed home survey forms in a designated folder.

Records shall be maintained for three (3) years and then destroyed.




September 2009                                                                     Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 501

                                      STATION PARKING

PURPOSE
To ensure that department vehicles have unencumbered access into and out of stations.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Each station shall have an established parking plan. The plan will identify all approved parking
spaces for personnel at the facility. The plan will allow for the free travel of emergency
apparatus without risk of damage or delay in response.

The Captains at each station shall ensure the parking plan is in place, up to date, and followed.
Each station must have their parking plans approved by the Deputy Chief of Administration.

The approved parking plan must be displayed in a conspicuous place in the Captain’s Office and
all personnel must be made aware of it.

It is the responsibility of each officer assigned to the facility to assure that personnel and visitors
park in designated spaces as indicated on the approved parking plan.

There shall be no parking of personal vehicles in front of any apparatus bay doors (whether the
doors are on the front of the station or in the back of the station).

Personnel may stop their vehicle at the station to unload personal gear, however, the vehicle shall
be moved in a timely manner.

The Station Captain must approve the parking of personal vehicles inside the fire station. Parking
of a personal vehicle in front of a any fire apparatus is strictly forbidden.




Janaury 2009                                                                               Page 1 of 1
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                            DRIVING DEPARTMENT VEHICLES

PURPOSE
To establish guidelines covering the operation of Fire Department vehicles, during emergency
and non-emergency travel.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Driver’s License/Certification Requirements
See Administration Policy #06.

All Fire Department personnel must have in their possession, at all times, a valid driver’s license.

Company Officers (to include Training, Prevention, EMS 1, and EMS 2) are responsible to
ensure that each assigned member meets this requirement.

At a minimum, January and July each year, Company Officers shall check and document in their
Company Log Book, that each assigned member has a valid driver’s license.

It is each department member’s responsibility to report any loss of driving privileges to their
immediate supervisor.

Each employee must also maintain a current and valid Virginia Department of Fire Programs
Emergency Vehicle Operator Course certification.

Responsibilities
All personnel
All personnel shall wear seat belts during emergency and non-emergency travel.

Driver/Operator
The assigned driver/operator is responsible for the safe operation of their assigned apparatus, fire
and/or EMS, and the safe transport of all crewmembers to and from the scene.

The driver/operator is also responsible for the operation of all associated equipment, to include,
fire pump and/or aerial device.

The driver operator shall maintain they’re assigned apparatus and all the associated equipment,
including a state of readiness at all times.

The driver/operator shall ensure that all personnel are seated with seat belt on.

In addition, the driver/operator shall ensure all doors and compartments are closed and secured.




January 2009                                                                            Page 1 of 7
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                            DRIVING DEPARTMENT VEHICLES

Company Officer
The Company Officer is responsible for the overall safe operation of their assigned apparatus and
related equipment.

The Company Officer shall ensure that all personnel are seated with seat belt on.

In addition, the Company Officer shall ensure all doors and compartments are closed and
secured.

Non-Emergency Response
During non-emergency travel, all traffic control signals and signs, as well as, all laws of the road
for motor vehicle operations shall be followed.

Engines, Ladders, Medics and Rescue 1 shall use headlights and marker lights at all times during
travel.

The following are examples of incidents, which, at the Company Officer’s discretion, can be
responded to in a Non-Emergency Mode or without the use of warning lights and audible alarms.
    • Carbon monoxide alarms – with notes indicating occupants have no signs and/or
       symptoms of CO poisoning.
    • Smell of gas outside.
    • Investigation of unidentified containers not leaking.
    • Single company response to investigate fire alarms that are reported to be false or
       accidental; or when the alarm company request to cancel.
    • Service Calls (e.g. assist with fall victim with no reported injuries, occupant locked out,
       etc).

Note: If at anytime information is received indicating that the situation warrants to be upgraded
to an emergency response, the Company Officer shall not hesitate to do so.

Emergency Response
State traffic laws allow emergency vehicles six (6) specific exemptions when used in the
performance of public services and when such vehicle is operated under emergency conditions.
The exemptions allow:
    • Disregarding speed limits.
    • Proceed past any steady flashing red signal, traffic light, stop sign, or device indicating
        moving traffic shall stop if the speed of the vehicle is sufficiently reduced to enable it to
        pass a signal, traffic light or device with due regard to the safety of persons and property.
    • Park or stop, as needed.
    • Disregard regulations governing a direction of movement of vehicles turning in specific
        directions.
    • Pass or overtake another vehicle at any intersection.




January 2009                                                                             Page 2 of 7
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                           DRIVING DEPARTMENT VEHICLES

   •   Pass or overtake, while en route to an emergency, other stopped or slow moving vehicles,
       by going off the paved or main traveled portion of the roadway.

Note: Each of the above exemptions must be done with due regard for the safety of persons and
property. Thus, should an emergency vehicle be involved in an accident while exercising one of
the above exemptions the operator of the vehicle may still be held responsible.

Guidelines
Driver/operator should not exceed 10 mph over the posted speed limit.

Consideration, with regard to speed, shall also be given to safety, to include: weather conditions,
road conditions, traffic, and pedestrians.

Driver/operators shall proceed through intersections only where all other traffic has stopped and
the driver can account for vehicles in all lanes of traffic.

Driver/operators shall not pass another emergency vehicle without coordination between vehicles
by radio.

If conditions mandate driving in opposing lanes, the driver/operator will confirm action with the
Company Officer and then proceed slowly and cautiously, stopping if uncertain.

The following are examples of incidents, which shall be responded to in Emergency Mode with
the use of warning lights and audible alarms.
    • EMS calls
    • Fire calls – to include structure fires, vehicle fires, brush fires
    • Vehicle accidents
    • Entrapments
    • Confined space emergencies
    • Hazardous materials calls
    • Gas Leaks
    • Electrical wires down
    • At the Company Officers discretion

Special Response Situations
As per SOP 205:

All fire department apparatus dispatched to any incident determined or suspected to be a result of
criminal and/or domestic activity shall stage at least one block away and turn off all lights and
sirens because of the threat potential involved.

It shall be confirmed upon being dispatched that Police are en route to any scene involving
criminal and/or domestic activity.


January 2009                                                                           Page 3 of 7
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                           DRIVING DEPARTMENT VEHICLES

The scene must be confirmed safe and secure by the Police prior to any fire department crew or
individual from entering.

Once deemed safe and secure by Police all staged apparatus shall advance quickly to the scene
utilizing emergency lights and siren.

Backing Apparatus
A spotter shall be in place and utilized when backing up all Fire Department apparatus. Two
exceptions are:
   • Under emergency conditions where manpower is not available, in which case, the
       driver/operator shall walk completely around the apparatus to ensure it is clear and safe to
       back the apparatus.
   • Spotters are not needed when backing department passenger vehicles.

Anytime an apparatus is backed the emergency lights must be on, with exception to passenger
vehicles.

The spotter shall always be in view of the driver, preferably through the driver’s side mirror. If
the driver/operator should lose sight of the spotter the vehicle shall be stopped until visual
contact is made.

The spotter shall have a portable radio with them and on, at all times.

Signals
Personnel directing apparatus are to use the following signals to communicate with the
driver/operator.
    • Straight        with both hands above the head, turn palm(s) toward your face and motion
        hands back and forth toward face.

   •   Turn both arms pointing in the direction of travel with index fingers extended.

   •   Stop    both arms above the head with clinched fist.

It is important to use exaggerated movement of the arms when signaling to the driver, because
slight gestures may go unnoticed.

Safety
Traffic vest shall be worn when operating at incidents on the Interstate or Highway (e.g.
Interstate 264, Western Freeway), as well as, at night by all crewmembers operating in or near
traffic, to increase visibility.

Helmets shall be worn by all crewmembers operating in or near traffic.




January 2009                                                                           Page 4 of 7
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                            DRIVING DEPARTMENT VEHICLES


Towing of Apparatus
Light duty vehicle towing is handled by the city vehicle service center during normal business
hours.

The city vehicle service center will provide or arrange for towing after normal business hours.

For large/heavy fire apparatus the city vehicle service center will provide or arrange towing.

Operating Vehicles Off Hard Surfaces
Fire apparatus shall remain on hard surfaces unless specifically directed otherwise by the
Company Officer or Incident Commander.

Apparatus shall be directed off hard surfaces only as a last resort.

Driving Over Hose-Lines
Driving over fire hose should be avoided.

Under emergency conditions, the decision to drive over charged or uncharged fire hose shall be
at the discretion of the Company Officer or Incident Commander.

In making the decision the Company Officer/Incident Commander shall consider:
    • The weight of the vehicle.
    • Consequences should the hose-line break
    • Other access options.

Railroad Crossings
During emergency response and/or non-emergency travel, department vehicles shall come to a
complete stop at all unguarded railroad grade crossings. Drivers shall ensure that it is safe to
proceed before crossing.

Note: The crossing of railroad tracks while the crossing gates are in the down position is not
permitted at any time.

Accidents Involving City Vehicles
Should an apparatus be involved in an accident with another motor vehicle, the apparatus shall
immediately stop and notify the dispatcher.

If en route to an emergency, the dispatcher shall be informed to dispatch another unit to the
original emergency and any equipment that in necessary to provide care to injuries that might
have resulted from the accident.
If transporting a patient to a hospital, inform the dispatcher that another medic unit is required to
transport the patient(s).



January 2009                                                                             Page 5 of 7
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                           DRIVING DEPARTMENT VEHICLES

Under no circumstance is the department vehicle to be moved until the appropriate personnel
respond (e.g. police, department safety officer) and an investigation is begun.

If the accident does not involve another vehicle but damage to property (public or private), the
Company Officer is to assess the damage to the apparatus and property, then make a decision
whether to continue the response. Note: It is strongly recommended not to leave the scene
without notifying someone of the situation if private property is involved.

Investigating and Reporting of an Accident
The following must be notified when any Fire Department vehicle is involved in an accident:
   • Police (from the locality where the accident occurred).
   • Fire Department Safety Officer (if the Safety Officer is unable to respond EMS 2 shall be
       requested to respond in their place).
   • Appropriate Battalion Chief.

The Safety Officer or Battalion Chief will take the driver of the department vehicle involved in
an accident for drug and alcohol test.

If the employee is suspected of being under the influence or impaired, the employee shall be
relieved of duty until the drug tests results have been returned.

After the tests the employee may return to regular duty unless there is reasonable suspicion that
the employee is under the influence or impaired.

The Police and the Company Officer/Supervisor of the employee involved in the accident shall
complete the appropriate Accident Report.

The employee shall send a typed letter to the Safety Officer explaining in detail the
circumstances surrounding the accident.

Witnesses to the accident (e.g. other department employees, civilians, etc) are to be asked to fill-
out a City of Portsmouth Vehicle Accident Witness Statement.

All paper work will be sent to the Safety Officer for processing and forwarding to City Hall
within 24-hours of the accident.




January 2009                                                                            Page 6 of 7
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 601

                           DRIVING DEPARTMENT VEHICLES

Disciplinary Guidelines for Fire/EMS Personnel Involved in Vehicular Accidents
When the Accident Review Committee states that a Fire/EMS employee’s vehicular accident
was preventable, the following guidelines are established for corrective action.

Note: The 12 month time period is based on the occurrence date of the accident, not a calendar
year.

Type 1 – Minor Accident
Recommended Discipline:
1st Accident Group 1 - Verbal Discussion
2nd Accident Group 1 - Supervisor Memo
3rd Accident Group 2 - 3 Day Suspension
4th Accident Group 2 - 6 Day Suspension
5th Accident Group 3 – Termination

Type 2 – Intermediate Accident
Presumption of Group 2 Offense:
   • Failure to follow established policy.
   • Violation of Safety policy where there is not a threat of life.

Recommended Discipline:
3-10 days suspension based upon severity of circumstances of the accident and/or record of
previous accidents within a 12-month period. Exempt employee shall be disciplined in
accordance with the Fair Labor Standards Act.

Type 3 – Major Accident
Presumption of Group 3 Offense of Employee Standard of Conduct.
   • Violation or failure to follow safety policies and standard operating procedure where
      there is a threat to life.
   • Willfully or neglectfully damaging, defacing or losing city property.

Recommended Discipline:
Termination.




January 2009                                                                       Page 7 of 7
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 602

                                   WHEEL CHOCK USAGE

PURPOSE
To set guidelines governing the use of wheel chocks with department apparatus.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Wheel chocks shall be utilized to decrease the possibility of apparatus moving and causing
damage or injury.

The following situations dictate that, at a minimum, the driver side-wheel chocks be placed in
front and behind the left front tire:
    • Any apparatus that has been placed in pump gear;
    • Any apparatus that is working at a vehicle accident on the roadway or highway;
    • Any apparatus that has been parked on any uphill or downhill grade.

Furthermore, any apparatus that will be used for aerial or ladder operations will place two sets of
wheel chokes in front and behind both front tires of the apparatus.




January 2009                                                                            Page 1 of 1
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 603

                      APPARATUS PREVENTIVE MAINTENANCE

PURPOSE
It is the policy of the Portsmouth Fire Department that the following apparatus checklist be used
as guide for care and maintenance of apparatus. These guidelines should be used in conjunction
with present reports.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel who are assigned to drive
and are responsible for checking off their assigned apparatus (engine, ladder, medic, battalion,
etc).

PROCEDURE
General
Company Officers shall be responsible for the general appearance and upkeep of their assigned
apparatus.
Daily
   • Engine oil level (before starting or 30 minutes after engine shuts down).
   • Radiator water level (1” below top of radiator tank) or full to top with recovery system.
   • Check for leaks of engine oil, fuel, water, or oil.
   • Check fan belts for tension and condition.
   • Check coolant hoses for leaks or signs of failure.
   • Check air cleaner hose for leaks and conditions.
   • Check automatic transmission fluid level as per factory recommendations.
   • Check cables (throttle, diesel shut-down).
   • Run engine for five minutes and check all instruments.
   • Check booster tank level.
   • Operate discharge gates, dump valves, and change over valve.
   • Check for excessive water leaks in plumbing.
   • Engage pump and check for operation.
   • Check condition of tires.
   • Check all lights (head, tail, emergency).

Weekly
  • Operate priming pump, relief valve (include all reserve pumpers).
  • Check battery electrolyte level, cables and box.
  • Drain air tanks.
  • Raise aerial ladders; rotate 360, check for proper operation.
  • Run small engines (generator, power saws, power tools) five minutes. Shake and mix fuel
      before starting.
  • Check all auxiliary equipment assigned.
  • Check and report tire condition and pressure.
  • Check pump transmission for correct oil level and water contamination.
  • Check road transmission for correct oil level and water contamination.
  • Tighten all loose bolts.


January 2009                                                                         Page 1 of 2
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 603

                      APPARATUS PREVENTIVE MAINTENANCE

Monthly
  • Activate and reset emergency engine shutdown.
  • Flush pump and tank (back flush unit). Note on monthly report.
  • Raise aerial ladders; check lubricants, and cables. Remove, service, and clean ground
     ladders.
  • Inventory, inspect, clean, and mark all tools and equipment.
  • Hose reel swivels should be checked and lubricated.
  • Check oil in rear end.
  • Lubricate all gates, controls, and nozzles.

Conditions needing immediate attention after prolonged use or abnormal conditions.
  • Check engine oil after prolonged use (1 hour) or under extreme conditions.
  • Check radiator level after prolonged use (1 hour) or under extreme conditions.
  • Check pump transmission oil after running through flooded areas or prolonged use (1
      hour) for water contamination.
  • Check rear end oil for water contamination after running through flood areas.
  • Check intake strainers for debris after every use.
  • Check water tank level after every use.

Any problems or concerns shall be addressed through the Company Officer and the appropriate
action taken.

When necessary the apparatus should be taken to the City Garage to have item(s) repaired and/or
replaced.

Appearance
Apparatus shall be kept clean and orderly and shall be waxed on a regular basis.




January 2009                                                                       Page 2 of 2
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 604

                        FIRE HOSE TESTING AND MAINTENANCE

PURPOSE
This policy is to ensure that the fire hose is being maintained in optimum condition to ensure
safe and efficient hose line operations. The following policy will give direction in service testing,
record keeping, and maintenance of all in-service hose.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Hose Testing
Fire hose that is in-service and meets any of the following criteria will be given a standard Fire
Hose Service Test:
    • All in-service hose will be tested during the month of May.
    • All hose showing signs of damage.
    • All hose after being repaired.
    • All reserve hose being placed in-service.
    • All new hose prior to being placed in-service.
    • Any hose being run over by a vehicle.

Test Site Preparation
Hose should be tested in a place that is isolated from traffic and has adequate room to lay out the
hose in straight runs, free of kinks or twists.
.
Test Site Safety
Pressurized hose is potentially dangerous because or its tendency to whip back and forth if a
break occurs such as when a coupling pulls loose. To prevent this occurrence, gate all working
discharges back to only a quarter (1/4) open once pressurized.

Do not stand or walk near pressurized hose lines.

Nonessential personnel and citizens should not be allowed near pressurized hoses.

All personnel operating in the area of pressurized hose shall wear their helmets, as well as, all
personnel lifting or moving hose are to wear gloves.

When possible, hoses are to be connected to discharges on the side of the apparatus opposite the
pump panel.

Open and close all valves and nozzles slowly to prevent water hammer in the hose, pump and
water system components.

Hose Test Set Up
Connect a number of hose sections (check gaskets before connecting) into test lengths of no
more than 300 ft. each. Tighten the connections between the sections with spanner wrenches.


January 2009                                                                             Page 1 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 604

                        FIRE HOSE TESTING AND MAINTENANCE


Attach a shutoff nozzle (or gated breeches for 5” hose) to the open end of each test length.

Fill each hose line with water with a pump pressure of 50 PSI or to hydrant pressure. Open the
nozzles as the hose lines are filling. Hold attack lines above the level of the pump to permit all
the air in the hose to discharge.

Close the nozzle after all air has been purged. Mark the hose at the coupling using a marking pen
or ballpoint pen. Retighten any couplings that are leaking at the connection. Any length found to
be leaking from behind the coupling should be taken out of service, marked and tagged for
repair, prior to testing.

Test Pressures
3/4”, 1”, 11/2”, and 2 1/2” hose will be tested at a pressure of 250 PSI, or 50 PSI above
normal working pressure, for five minutes.

5” hose will be tested at a pressure of 200 PSI for five minutes.

Hose Test Guidelines
Increase the pump pressure to the required test pressure and then gate back all working
discharges to one quarter (1/4) open. Personnel should monitor the connections for leakage as the
pressure increases.

Maintain the test pressure for five minutes. Inspect all couplings to check for leakage at the point
of attachment.

After five minutes, slowly reduce the pump pressure, close each discharge valve, and disengage
the pump.

Slowly open each nozzle and bleed off the pressure in the test lengths. Break all hose
connections and drain water away from the test area.

Observe marks placed on the hose at the couplings. If a coupling has moved during the test, tag
the hose section for service. Tag all hose that has a leak or failed in any other way.

Record the test results for each section of hose.

Repairs
All hose needing repairs will have the repair area(s) clearly marked by two methods.
    • Use a marking pen or ballpoint pen to circle the exact point(s) needing repair.
    • Tie a rage around the hose or place tape over the damaged point(s).

The hose shall be taken to Station 12 for repair on the appropriate shift.



January 2009                                                                            Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 604

                       FIRE HOSE TESTING AND MAINTENANCE

Record Keeping
Each Company will have a set of Hose Cards, in addition, Master Hose Cards will be sent to
each company during the month of May. Both sets of cards shall be filled out with the following
information:
    • Hose size
    • Hose number
    • Test date
    • Pass/fail
    • Tested by
    • Remarks.

Maintenance
Companies shall properly maintain all assigned hose.

Hose sections shall be properly numbered and color-coded.

Cleaning
Hard rubber booster line, hard suction, and rubber jacket collapsible hose require little more than
rinsing with water.

When hose is exposed to petroleum products, paints, acids, or alkalis, the hose should be
thoroughly cleaned as soon as possible.
    • Scrub hose with a mild soap to clean off foreign products and rinse thoroughly.
    • Thoroughly scrub and brush all traces of acid contacts with a solution of baking soda and
       water. The baking soda neutralizes the acids.




January 2009                                                                           Page 3 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 605

                                 FIRE BOAT OPERATIONS

PURPOSE
The purpose of this policy is to ensure the safe operation of our marine vessels, both during
emergency and non-emergency operations.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel who are assigned to or
operate on one of the department’s boats.

PROCEDURE
Pilot Responsibilities
Before being certified as a vessel pilot/small boat operator, the individual must have successfully
completed the following courses:
    • Basic Boating Safety
    • USCG Boating Skills and Seamanship

In addition, personnel certifying as vessel pilot (FB-1), must successfully complete the USCG
Basic Coastal Navigation course. In addition to this formal training, candidates must demonstrate
a thorough knowledge of the operation and handling of the vessels.

The pilot/small boat operator is responsible for the safe operation of the vessel, as well as the
safety of the vessel crew and anyone else onboard. The pilot/small boat operator shares this
responsibility with the vessel master (usually the company officer). The vessel master has the
responsibility for the completion of the assigned task, and is in charge of all vessel operations.
The pilot/small boat operator is responsible for maintaining a thorough knowledge of the vessel’s
capabilities and limitations and will not place themselves, the crew, or vessel at jeopardy by
exceeding these limits or by exceeding the limits of the training received.

The pilot/small boat operator will be familiar with the response area, all applicable navigation
charts, navigational equipment aboard the boat, including compass, radar, ray chart and depth
sounder, to ensure the position of the vessel is known at all times and ready for immediate
response.

Deckhand Responsibilities
Deckhands (vessel crew) are responsible for the operational readiness of the vessel, including
engines, pumps and electronic devices, etc. The safe and proper stowage of equipment and
maintenance associated with the fireboat.

Personal Floatation Devices and Personal Protective Equipment
Prior to getting underway, all crew members (deckhands on FB-1) will don proper personal
floatation devices (PFD) Without Exception PFD’s will be worn at all times while the crew
members are operating on the vessels (FB-2 & small boats) or deck hands (FB-1) are operating
outside of the vessel cabin, while the vessels are underway or crew members are working “over
the side”.



January 2009                                                                           Page 1 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 605

                                 FIRE BOAT OPERATIONS

During water rescue attempts, exposure suits will be worn instead of PFD’s whenever the
combination of air and water temperature is below 120 degrees, exposure suits will be worn as
PFD’s.

Note: Water temperature is the most critical factor due to the possibility of hypothermia at
temperatures below 50°F

PFD’s are not to be worn in place of structural turnout gear when vessels are “close in” or crews
are performing interior vessel fire fighting. At no time are PFD’s of any kind to be worn with
structural turnout gear

Radio Equipment and Procedures
Crewmembers will monitor FD DISP (800 MHz) at all times while underway.

Crewmembers will monitor marine VHF Channel 13 and will set the radio to its scanning
capability in order to hear Channel 16 (hailing and distress frequency) during an emergency call.

Crewmembers must have a working knowledge of both Fire and Marine VHF frequencies to
properly communicate with other marine units and fire departments.

Getting Underway
Before starting the engines, the pilot/small boat operator and crew must check all of the vessel’s
systems and gear using the checklist provided.

Prior to getting underway the following procedures should be implemented:
    • Carefully inspect immediate surroundings for obstructions.
    • Observe strength of wind and turret.
    • Take in all fenders, mooring and hand lines. Secure all loose gear about the decks.
    • Post the appropriate lookouts.
    • Proceed with due caution.

Fire/Rescue Boat Response
Staffing on emergency responses for FB-1 can be achieved with a minimum of four qualified
members with six qualified members optimum. One or more of these members will be ALS
certified or arrangements will be made with EMS 2 to have a medic unit at a desired location to
obtain an ALS provider.

When conducting training exercises, maintenance, fueling, etc., the minimum staffing will not be
with less than a crew of three.

Minimum staffing at all times for FB-2 will be three qualified members. During emergency
responses, at least one member of FB-2’s crew will be hazmat certified to at least the technician
level.

Any time the department’s small boats (zodiacs) are deployed, they will have a crew of two.
January 2009                                                                          Page 2 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 605

                                FIRE BOAT OPERATIONS

Fire Department vessels will be dispatched to any incident where their capabilities may be
utilized for assistance.

During an emergency response, all warning lights, siren and electronic navigational
equipment will utilized at all times.

During small craft advisories (18-33 knot winds) the Deputy Chief of Operations or his/her
designee will have the final determination whether any vessels will be utilized.

When responding to incidents, the Coast Guard Officer of the Day at Sector Hampton Roads
will be notified by the vessel master by calling 483-8567. Also, anytime the our vessels are
responding to a call outside of the territorial waters of Portsmouth, the vessel master will
notify the responsible jurisdiction through Portsmouth ECC.




January 2009                                                                        Page 3 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 610

                     SELF CONTAINED BREATHING APPARATUS

PURPOSE
To set guidelines for Self Contained Breathing Apparatus (SCBA) assignment, accountability,
and responsibilities.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel who use or may use a
SCBA.

PROCEDURE
The wearing of SCBA is mandatory:
   • When operating at all fire calls.
   • In contaminated atmospheres.
   • During situations where there is a potential for the atmosphere to become contaminated.
   • Operating in Confined Spaces (Note: In-line supplied air may used instead of SCBA).
   • When operating below ground level.
   • Investigating Carbon Monoxide alarms.
   • When manning a hose-line at all extrication calls.
   • During overhaul until it can be established that CO levels are below 35 PPM throughout
      the structure.

SCBA Equipment
SCBA’s consist of three major components:
  • Harness assembly – to include regulator and PASS device.
  • Air Bottle.
  • Face-piece.

Company Assigned Equipment
Each fire company is assigned, at a minimum:
   • Five SCBA’s (one for each riding position and one reserve).
   • An extra air bottle for each SCBA.

Each company should account for all assigned SCBA’s and Air Bottles in the front of their Log
Book.
   • SCBA’s shall be recorded with their Serial Number.
   • Air Bottles shall be recorded using their assigned bottle number. Each company is
       assigned a specific number series for their assigned air bottles.

Individual Assigned Equipment
Face-piece
Each member of the suppression division will be fit tested and assigned his/her own personal
face-piece and is responsible for:
    • Having their initials and last name and engraved on the upper left corner of the lens ring.
    • Upon reporting to duty, attaching their face-piece to their assigned SCBA.

January 2009                                                                         Page 1 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 610

                     SELF CONTAINED BREATHING APPARATUS

   •   When going off-duty, removing their face-piece and securing it appropriately.

SCBA
Each member of suppression will have a SCBA that they will be accountable and responsible for.
   • SCBA’s are typically assigned based on the riding position of each crewmember.
   • Reserve SCBA’s and air bottles shall be the responsibility of the driver unless otherwise
      directed by the Company Officer.

SCBA Inspection
The SCBA is a very important piece of each member’s personal protective equipment and the
responsibility for verifying that it is ready for immediate use is not to be delegated to another
member.

Each member will check his or her assigned SCBA to guarantee it is functioning properly:
   • At the beginning of each shift.
   • Whenever they are given a new riding assignment.
   • When they are transferred.
   • After each use.

Harness Assembly
  • Inspect shoulder pads, adjustable pull straps for cuts, tears, abrasions or signs of heat or
      chemically related damage. Check that all nuts and screws are secure.
  • Inspect the waist strap, same as above.
  • Inspect the back plate by looking for cracks or splits.
  • Inspect the cylinder strap and latch. Operate the latch to be sure it opens and closes
      properly and that it holds a cylinder securely.

Air Bottle
   • Ensure the bottle is within 10% of the maximum pressure (Note: 2216-psi tanks must be
      greater than 2000psi, 4500-psi tanks are to be greater than 4000-psi.)
   • Check for signs of excessive heat exposure (charring, burning, and splintering of the
      cylinder surface).
   • Inspect the cylinder for cuts, digs, gouges, and abrasions.
   • Distortion of the cylinder valve.
   • Check cylinder valve air pressure gauge for damage (broken, melted, etc.)
   • Check cylinder valve hand wheel for damage, turn on and off for proper motion.
   • Check Hydro date.

Hoses
   • Look for cuts or abrasions.
   • The hose fittings should be tight.
   • Inspect coupling nut for thread damage, and ensure that the o-ring is not damaged.


January 2009                                                                           Page 2 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 610

                      SELF CONTAINED BREATHING APPARATUS

Regulator
   • Inspect the regulator pressure gauge.
   • Be sure the gauge needle and face are visible through the lens.

Face-Piece
   • Inspect the face for rubber distortion, dirt, cracks, tears, holes, or tackiness.
   • Check the harness head-straps for breaks, loss of elasticity, missing buckles or straps.
   • Inspect the lens for cracks, scratches, and a tight seal with the rubber face piece.

SCBA Operational Check
Don Face-piece and fully open and close the Air Bottle to ensure:
   • Air is flowing properly.
   • There are no leaks.
   • Heads up display (HUD), if equipped, is operating properly.
   • Vibralert and audible alarm are operating properly.
   • Air-saver switch (located on top of regulator) is operating properly.
   • Purge valve is operating properly.
   • The readings of the regulator gauge and cylinder gauge are within 10% of each other.
      (e.g. a 2216-psi cylinder and regulator must be within 200-psi of each other when full; a
      4500-psi cylinder and regulator must be within 400-psi of each other when full).

SCBA Care and Maintenance
The SCBA (to include harness assembly and bottle) can be sprayed off with water, or, if
necessary, scrubbed using a brush with soap and water. The SCBA must be thoroughly rinsed.
Note: It is recommended that the regulator be disconnected and cleaned separately with face-
piece – see below).

SCBA’s shall be cleaned:
  • After each use.
  • On a regular basis.
  • As needed.

Face-piece and Regulator Care and Maintenance
Face-pieces and regulators shall be cleaned using lukewarm water and Scott Multi-Wash then
thoroughly rinsed in clean water and allow to air dry, if possible. A lint free cloth may be used to
help dry the face piece. Note: Never use alcohol to clean the face-piece or regulator.
Face-pieces and regulators shall be cleaned:
    • After each use.
    • On a regular basis.
    • As needed.




January 2009                                                                            Page 3 of 4
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 610

                     SELF CONTAINED BREATHING APPARATUS

SCBA Repairs
If any problem is suspected or discovered with an SCBA (to include harness assembly regulator,
and/or PASS device), the SCBA shall be:
    • Taken out of service.
    • The Company Officer shall be informed.
    • The Company Officer shall record in the Log Book what SCBA was taken out of service
        and what actions where taken.
    • The SCBA shall be tagged with the following information:
        o Date.
        o Company.
        o Shift.
        o Company Officer.
        o Brief description of problem.
    • The SCBA shall be sent to the Mask Room at Station 1 to be check and repaired, if
        necessary.

Face-piece Repairs
Because face-pieces are assigned and fit-tested to specific individuals the Company Officer shall
be notified and the problem shall be addressed immediately through the Mask Room at Station 1.

Air Bottle Repairs
If any problem is suspected or discovered with an Air Bottle, the bottle shall be:
    • Taken out of service.
    • The Company Officer shall be informed.
    • The Company Officer shall record in the Log Book what bottle was taken out of service
        and what actions where taken.
    • The bottle shall be tagged with the following information:
        o Date.
        o Company.
        o Shift.
        o Company Officer.
        o Brief description of problem.
    • The bottle shall be sent to the Station 7 to be check and repaired, if necessary.

SCBA Training
It is the Company Officers responsibility to ensure that each member of their crew be proficient
in the use and care of their SCBA.

Quarterly, each company officer shall evaluate their assigned personnel to ensure that each
member can demonstrate proficiency with use and care of their SCBA, to include, conditions
comparable to those expected at an emergency scene (e.g. low air, buddy-breathing, low
visibility).



January 2009                                                                         Page 4 of 4
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 611

                          PERSONAL PROTECTIVE EQUIPMENT

PURPOSE
The use and maintenance of protective equipment in the best possible condition is of the utmost
importance in assuring the safety of emergency workers. This procedure establishes guidelines
concerning the issuance, care and use of personal protective equipment. The following will
define the responsibilities of the Department, supervisors, and employee in the use and
maintenance of equipment.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
Issuance of Turnout Gear
Each uniformed employee shall receive and maintain a complete set of turnout gear. As a
minimum the issue shall consist of the following:
    • Helmet with face shield
    • Turnout coat
    • Turnout pants
    • Firefighting boots
    • Firefighting gloves
    • Flash hood
    • Personal Accountability Tags

Use Request for Non-issue Equipment
Requests to utilize non-issued equipment (e.g. helmets, flash hood, etc) may be submitted on the
appropriate form through the chain of command for approval by the Training Captain

PPE
The appropriate level of turnout gear shall be worn dependent on the type of incident.

Full turnout gear (e.g. helmet, turnout coat, turnout pants, gloves, flash hood) shall be worn when
working at:
    • Structure fires
    • Interstate/Highway responses
    • Vehicle accidents – including extrications
    • Vehicle fires
    • Brush fires
    • Dumpster fires
    • Down power lines
    • Fire Alarms
    • Hazardous Materials incidents
    • Confined space incidents

Note: This list is not to be interpreted as being all-inclusive but is used as an example.


January 2009                                                                                 Page 1 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 611

                          PERSONAL PROTECTIVE EQUIPMENT

Note: SCBA use is covered in SOP 610.

Removal of PPE
The removal of PPE at an incident is at the discretion of the Company Officer or Incident
Commander based on what hazards, if any, still exist.

PPE on EMS Calls
When engaged in Emergency Medical care personnel shall don medical gloves prior to initiating
care.

When there is the potential of injury by sharp or rough surfaces personnel shall wear structural
Firefighting gloves.

In situations involving the spurting of blood, childbirth, or when there is the potential for
splashing of body fluids, personnel will don masks, splash resistant eyewear, and fluid resistant
clothing.

Employee Responsibility
So that all firefighters have the necessary and functional safety equipment, each firefighter shall:
• Insure that a complete set of approved gear is available to him/her during duty hours.
• Dress in the level of protective equipment appropriate for the response or as directed by
    his/her supervisor.
• Maintain all gear in a clean and presentable condition.
• Regularly inspect all gear and report any damage or excessive wear to their supervisor.
• When driving apparatus, operators will not be required to wear full turnout gear, however,
    once at an incident the operator will be required to dress appropriately for the incident.

Supervisors Responsibility
It is the supervisors’ responsibility to ensure that all assigned personnel are properly protected
and outfitted depending on the nature of the incident.

Company officers shall hold quarterly inspections of their personnel’s turnout gear and, if
necessary, take the necessary action.

Any questions concerning the integrity of turnout gear and/or the need for replacement or repair
should be addressed to the Logistics Lieutenant.

Traffic Vest
All personnel shall wear Traffic vest when operating at incidents on the Interstate or Highway
(e.g. Interstate 264, Western Freeway).

Turnout gear cannot be substituted because it lacks the required fluorescent background.

Traffic vest are not to be worn when fighting fires or there is an obvious threat of fire.


January 2009                                                                                 Page 2 of 3
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 611

                         PERSONAL PROTECTIVE EQUIPMENT

Once the fire is out, however, the vests are to be donned.

Replacement of Turnout Gear
Company Officers shall request replacement for turnout gear by submitting a turnout gear
request form (PFD FORM 19) to the Logistics Lieutenant.

Repairs to Turnout Gear
When repairs to PPE become necessary, such repairs will be made with parts furnished by the
Logistics Lieutenant (i.e. replacement of chin straps, helmet shields, snaps, etc.).

Cleaning of Turnout Gear
Attention to contaminates carried on turnout gear is a result of the increased link between long
term exposure to such contaminates and workplace disabilities.

Turnout gear will be washed at least quarterly. Turnout gear washers are provided at Station 4
and 9.

Turnout shall be rinsed with water on an as needed basis.

Storage of Turnout Gear
While on duty, personnel may place turnout gear in a secure location on the apparatus, on hooks
provided near the apparatus or along side the apparatus.

At no time shall turnout gear be hung on apparatus doors or in such locations where it might fall
off if the apparatus is moved.

While off duty, turnout gear will be stored in designated areas provided. Lockers where available
shall remain closed to restrict the amount of contaminants which may come in contact with the
gear.

Hearing Protection
Personnel are to use hearing protection in any situation where exposure to excessive noise is
possible, or where there is a potential for hearing damage to occur.

Each heavy apparatus in Portsmouth is equipped with David Clark headsets. These headsets are
to be used during travel on apparatus or when operating at the pump panel.

In other situations personnel are to use the hearing protection issued by the Department, such
situations may include operating power equipment, or near heavy industrial processes.




January 2009                                                                         Page 3 of 3
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 701

                               RADIO COMMUNICATIONS

PURPOSE
Operations of Fire and Emergency Medical Services are dependent on effective and efficient
radio communications. To meet this necessity, the following guidelines will be used to reduce
confusions and delays in the transmission of necessary information.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel when using department
radios.

PROCEDURE
Radio Communication Terminology
All Fire and EMS units when communicating by radio shall use the following terminology.

   •   Responding                   "E2 is responding to 900 London Blvd."

   •   Delayed Response             "E7 will have a delayed response, due to a train."

   •   On Scene                     "E9 is on-scene, staging at the hydrant, par 3."

   •   Command                      "E4 is on-scene, E4 will be Broad St. Command."

   •   Terminate Command            "E4 Dispatch, terminate Florida Ave. Command.”

   •   Available                    "E3 is available."

   •   Unavailable                  “E10 unavailable, at the city garage."

   •   Changing Quarters            "E12 is changing quarters to Station 7."

Radio Designations
Personnel will use the following radio call sign suffixes when communicating by radio:
   • Company officer – will use unit designation
               Example: E10 to Victory Command.
   • Driver/Operator – will use unit designation followed by an “O”
               Example: E10 –O to E10.
   • Firefighter – will use the unit designation followed by a “X”
               Example: E10 – X to E10.

Dispatching Fire/EMS Calls
The primary radio channel for all fire and EMS units will be FIRE 1. All initial dispatches will
be made on FIRE 1.




January 2009                                                                           Page 1 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 701

                                RADIO COMMUNICATIONS

Pre-Alert
All dispatches of incidents will be preceded with a "Pre-Alert." This pre-alert will consist of a
single, brief alert tone, followed by the type of incident and location.

Dispatching Calls
The dispatching of incidents will be done in the following format:
   • Tone-out of the CAD-recommended stations.
   • Type of incident (e.g. fire alarm, cardiac arrest, etc.)
   • Location (numerical address, and business name if applicable)
   • Assignment of apparatus.
   • Assignment of alternate Fire channel for multi-company responses.

         Example: Car fire, 500 High St. Engine 1 Respond.

Multi-unit Responses
All multi-unit fire responses (to include Interstate responses) will be assigned an alternate Fire
channel (e.g. FIRE 2, FIRE 3, FIRE 4 or FIRE 5) by dispatch at the end of the dispatched
message. Responding units will acknowledge dispatch on FIRE 1, and then switch to the
assigned Fire channel and confirm they have switched.

         Example: Fire alarm, 801 Water St. E1, E2, L1, R1, B1 Respond. Units
                  responding use FIRE 2.

                   E1 Responding, 801 Water St. going to FIRE 2. (Once E1 has
                   switched to FIRE 2) – E1 is on FIRE 2.

Fire Incident Benchmarks
At all designated "Working Fires,” the dispatcher will ask the Incident Commander if he/she
wants to start benchmarking the incident. Note: The term “working fire” is used to designate an
active fire whereby the assigned units will be involved in fire suppression.

In addition, the Incident Commander may, at their discretion, request that Benchmarking be done
at any incident he/she deems it necessary (e.g. incidents involving multiple companies, confined
spaces, large geographical areas, etc).

The dispatcher will set a timer to signal every 20 minutes until the Incident Commander orders
that Benchmarking be stopped.

The dispatcher will notify Command each time 20 minutes have elapsed. Command will then
call for a PAR count from all companies operating on scene.

If all units and personnel are accounted for, Command shall notify dispatch that the PAR count
was complete and all personnel were accounted for and dispatch will record this in the CAD
Notes.


January 2009                                                                          Page 2 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 701

                                RADIO COMMUNICATIONS

In addition, Command will notify dispatch of the following events, which will be recorded in the
CAD Notes:
    • Primary search completed.
    • Secondary search completed.
    • Fire (or incident) Under Control
    • Arrival of non-departmental resources (e.g. Dominion Power, Columbia Gas,
        Responsible Party, etc).

EMS Incident Benchmarks
The following benchmarks will be recorded on EMS incidents:
• Time death pronounced
   • Time of birth
   • Hospital diversion
   • Time Mutual Aid called

Establishing Command
The following information shall be transmitted upon arriving on scene.
   o On-scene
   o Unit designation
   o Address/Location
   o Building description
   o Status (e.g. nothing showing, smoke showing, fire on the second floor, etc).
   o Action (Offensive attack or Defensive attack)
   o Take Command
   o Announce “Working Fire” if required.

         Example: E2 on-scene at 925 Chestnut St. We have a two story residential structure
                  with fire on the second floor. E2 will be making an offensive attack with a 1
                  1/2” line. E2 will be Chestnut Command. This will be a working fire.

2nd Alarms
To avoid confusion, whenever Command determines the need for a 2nd or 3rd alarm, Command
should avoid asking for “additional alarm(s)” when communicating with dispatch.

         Example: Airline Command to dispatch, send me a 2nd alarm to this location.

Change of Quarters
Do not use the phrase – “Relocating to” as in E12 relocating to Station 7.”

Use the term – “Changing Quarters to” as in E12 changing quarters to Station 7.”

Upon arrival at new station, check the “2T” screen on CAD to make sure your company has been
changed to the new quarters by dispatch. If it has not, phone dispatch and again request a change



January 2009                                                                         Page 3 of 5
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 701

                                RADIO COMMUNICATIONS

of quarters. If this is not done, CAD will not properly recommend your unit for calls in the
response area.

NOTE: No CAD incident number or times will be given for a change of quarters inside
Portsmouth, and no incident report is necessary. This is only necessary for Mutual Aid to another
jurisdiction.

Emergency Communications Procedures
At incidents, emergency communications can mean the difference between life and death. To
ensure clear, concise communications, the following emergency terminology and procedures are
hereby enacted:

MAYDAY
Refer to SOP 203 for complete MAYDAY procedures.

The call for MAYDAY is initiated by the words, “MAYDAY, MAYDAY, MAYDAY….” And,
if possible, should be repeated until the Incident Commander (IC) acknowledges it.

Personnel who declare a MAYDAY shall identify themselves by name and the names of any
other team members with them. This may aid in locating the distressed personnel.

Any member who declares a MAYDAY should be prepared to transmit the following
information using the “A-SLIP” format.
    • A = Air Supply: The member in distress shall inform the IC of the status of their air
       supply and remaining cylinder pressure.
    • S = Status: The reason for the Mayday, e.g., lost, trapped, etc.
    • L =Location: The location of the member within the IDLH atmosphere. This should
       include the floor/division and geographic position (A, B, C, D side).
    • I = Intentions: The actions the member is going to take to seek relief or actions being
       taken to self-rescue, e.g., moving to another area, going to a window, etc.
    • P = Par (Personnel Accountability Report): How many members are together. If
       MAYDAY is being declared for a team or company, they should not separate in an effort
       to self-rescue.

Urgent
The designated radio term used by a member, usually directed to the IC, to notify him/her of a
situation or condition that required immediate attention so that injury(s) or possible deterioration
in incident conditions can be avoided.

         Example: URGENT, URGENT. E7 to Command we have a live electrical line down on
                  the “B”- Bravo side of the structure.




January 2009                                                                            Page 4 of 5
                       PORTSMOUTH FIRE DEPARTMENT
                           Standard Operating Procedure No. 701

                               RADIO COMMUNICATIONS

Emergency Traffic
 The designated radio term reserved for use by the IC, used to notify all members operating on
the incident scene that an emergency condition exists and requires their attention. All non-
essential radio communications that do not pertain to the emergency traffic condition must cease.

         Example: ALL COMPANIES – EMERGENCY TRAFFIC. Be advised, there has been a
                 partial wall collapse on the “A” – Alpha side of the structure.

Orange Emergency Button
In situations where any individual feels threaten, or determines a need for police to respond and
the request cannot be made by normal verbal communications because of safety reasons, the
individual shall:
    • Activate the ORANGE EMERGENCY BUTTON on the portable radio.
    • The dispatcher will respond:
               "E1, call Dispatch Code 1."
    • If the activation was accidental, the officer must state the patterned response of:
               "E1, Code 1 error."
    • If no response is received by Dispatch, or if any message other than the
        patterned response (Code 1 error) is stated, police assistance will be
        dispatched immediately.

Non-Emergency Transmissions
The priority of the Fire 1 channel is for dispatch and responding unit communications.

All Fire Department and EMS units may communicate directly unit-to-unit for short messages
without going through the dispatcher.

In the case of lengthy messages, units shall request the company/individual they want to
converse with to go to an alternate fire channel – usually Fire 5. Personnel should also consider
the use of cell phones (SOP 121), to communicate lengthy messages.




January 2009                                                                         Page 5 of 5
                        PORTSMOUTH FIRE DEPARTMENT
                            Standard Operating Procedure No. 702

                             RADIO REPEATER OPERATIONS

PURPOSE
To establish guidelines to ensure personnel can effectively communicate while operating at
incidents in the Churchland area of the city.

SCOPE
This procedure applies to all Portsmouth Fire Department (PFD) personnel.

PROCEDURE
It is recommended that all Portsmouth Fire Department responders utilize the repeater function
on the apparatus (if equipped) and the repeater function on their handheld radios when
responding to incidents in the Churchland area of the city.

It will be the company officers responsibility to ensure that the apparatus radio is in the repeater
mode as well as on the appropriate radio channel. It is also the company officers responsibility
to ensure that their personnel’s handheld radios are in the repeater mode.

Upon arrival at the incident scene, the Incident Command will ensure that all apparatus on scene
are on the same radio channel.

It is essential that all apparatus on scene be on the proper channel. If the apparatus on scene have
different radio channels selected, while their radios are in the repeater mode, communications
can be severely disrupted.

If it becomes necessary to initiate a rescue, all crews working the rescue will remain on the
current Fire Channel in repeater mode. All supporting crews will be removed from the structure,
they shall change their handheld radios to the NPSPAC T-1TA channel, and a PAR will be
completed before crews reenter the structure.

Note: Keying the emergency button while on a repeater channel will not display the actual
company keying the emergency button to the dispatcher, but will be displayed as the mobile
apparatus radio ID on the dispatcher console.




July 2009                                                                               Page 1 of 1
                        PORTSMOUTH FIRE DEPARTMENT
                             Standard Operating Procedure No. 901

                               SAFE HAVEN FOR NEWBORNS

PURPOSE
To establish guidelines and responsibilities for departmental compliance with Safe Haven for
Newborns.

SCOPE
This procedure applies to all Portsmouth Fire Department personnel.

PROCEDURE
The law states that it shall "be an affirmative defense to prosecution of a parent under this
subsection that such parent safely delivered the child to a hospital that provides 24-hour
emergency services or to an attended rescue squad that employs emergency medical technicians,
within the first 14 days of the child's life."

A Safe Haven includes any staffed fire station.            A Safe Haven provider can be any
firefighter or EMS member on duty.

Guidelines
If a parent arrives at a fire station location with the intent of placing an infant into a Safe Haven,
personnel are to take the following steps:
    • Do not confront the parent. Accept the infant, remain supportive and ensure that
        the parent does not need medical attention.

   •   Do not address the parent in a negative manner, or try to force the parent not to abandon
       the child. The law allows for the infant to be left with a Safe Haven provider. Under no
       circumstance should the person dropping off the baby be coerced to remain in the area
       any longer than he or she desires to be there.

   •   If the infant is injured or there are obvious signs of abuse, the Police
       Department shall be notified immediately.

   •   Notify dispatch to place you on a message for a walk-in patient with an “ill infant.”

   •   A medic shall be requested to respond if not on site.

   •   EMS 2 shall be requested to respond.

   •   Assess the infant and provide any emergency medical treatment required.

   •   Ask the parent if he/she is willing to complete a Voluntary Medical History Form for the
       infant (see attached form).
   •   The Medic unit will transport the infant to the hospital and report any medical history
       they may have acquired to hospital staff.



January 2009                                                                              Page 1 of 2
                      PORTSMOUTH FIRE DEPARTMENT
                          Standard Operating Procedure No. 901

                            SAFE HAVEN FOR NEWBORNS

      •   The EMS Supervisor will notify the Department of Social Services via the
          Dispatcher’s office and ensure that the patient care report is properly filled out.

      •   Any items turned over to you by the parent should be passed on to the
          hospital along with the infant.




January 2009                                                                      Page 2 of 2