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									CPUT Student Satisfaction survey: results and discussion


CPUT’s Central Quality Assurance Department were commissioned by Prof A Staak to conduct a
student satisfaction survey, based on national and Australian best practices. In particular, the
methodology of Prof. Geoff Scott from the Sydney University of Technology, Australia, was

The survey process and -questions were initially reviewed for local suitability, together with
Tshwane University of Technology, Pretoria. From this, a draft questionnaire was circulated to all
CPUT academic staff, and the comments and responses noted for finalisation of the instrument. The
final instrument served for approval at the Senate Quality Assurance Committee. A list of accepted
questions is attached (see attachment 1).

With a student population of around 30 000, a sample size of 8 195 was estimated with a sampling
error of 1% and a confidence level of 99%. The eventual number of workable responses was 8 500.

The survey itself was conducted during the period of 10 April 2006 to 15 May 2006. The process
relied on the use of workstudy students, coordinated by Ms Renee Weideman from the Central QA
Department. All faculties and academic HODs were phoned and informed of the process to be taken.
The workstudy students would be given a list of lecture rooms that accommodated the relevant fields
and levels of study, and would then go to such planned venues. Upon arrival, the lecturer would be
shown a copy of Prof. Staak’s initial request and the objectives clarified. The workstudy students
would then hand out and receive back the survey questionnaires. The time to fill out a questionnaire
averaged between 30 to 40 minutes. The survey was conducted on both fulltime and part-time

The following campuses are represented in the survey:

   - Bellville (abbreviated as BLV for the purposes of this study)
   - Cape Town (abbreviated as CT for the purposes of this study)
   - Mowbray (abbreviated as MOW for the purposes of this study)
   - Wellington (abbreviated as WELL for the purposes of this study)
   - Granger Bay (abbreviated as GB for the purposes of this study)
   - Grootte Schuur (abbreviated as GSH for the purposes of this study)
   - Tygerberg hospital (abbreviated as TGB for the purposes of this study)
The levels of study into which the survey was categorised included:
   -   National Diploma (abbreviated as N for the purposes of this study)
   -   B.Tech or B.Ed (abbreviated as B for the purposes of this study)
   -   M.Tech or masters (abbreviated as M for the purposes of this study)
   -   D.Tech or doctoral studies ((abbreviated as D for the purposes of this study)

The knowledge areas for this survey were clustered as follow:

   -   Agriculture and environment (abbreviated as AE for the purposes of this study)
   -   Business and Management (abbreviated as BM for the purposes of this study)
   -   Design and Visual Arts (abbreviated as DVA for the purposes of this study)
   -   Education (abbreviated as EDU for the purposes of this study)
   -   Engineering (abbreviated as ENG for the purposes of this study)
   -   Finance (abbreviated as FIN for the purposes of this study)
   -   Health Science (abbreviated as HS for the purposes of this study)
   -   Hospitality, tourism, leisure, media (abbreviated as HTL for the purposes of this study)
   -   Information Technology ((abbreviated as IT for the purposes of this study)
   -   Science (abbreviated as SCI for the purposes of this study)
   -   The Built environment (abbreviated as BE for the purposes of this study)

The students ranked each question with a level of importance (five point Likert scale, where 1 = not
important and 5 = essential) and a level of satisfaction (five point Likert scale, where 1 = very
dissatisfied and 5 = very satisfied)



Strengths (1=best)

   1. Has committed contract/part-time staff. All campuses, specifically GSH.

   2. Links theory with practice. All campuses, specifically GB.

   3. Develops teamwork. All campuses, specifically GB.

   4. Adequate catering for international students. All campuses, specifically CT.

   5. Develops ability to think critically. All campuses, specifically TGB.

   6. Develops interpersonal communication. All campuses, specifically GB.
   7. Non-sexist attitudes. All campuses, specifically GB.

   8. Orientation. All campuses, specifically GB.

   9. Committed permanent staff. All campuses, specifically GB.

   10. Meets prior expectations. All campuses, specifically GB.


   1. Inadequate number of printers, specifically for GSH, MOW, TYG.

   2. Lack of affordable range of foods, specifically for GSH, TGB

   3. Inadequate number of computers for number of students, specifically for GSH, TGB.

   4. Inadequate access to internet, specifically for GSH, TGB.

   5. Lack of SRC transparency of activities, specifically for GSH, MOW, TGB.

   6. Slow and inconvenient registration, specifically for GSH, MOW, TGB

   7. Question the professionalism and accountability of the SRC, specifically GSH, MOW, TGB.

   8. Lack of information about bursaries, specifically GSH, MOW, TGB.

   9. Lack of good security service, specifically CT, TGB.

   10. Lack of sports facilities, specifically GSH, MOW, TGB.


   1. Suitable advertising of CPUT information

   2. Programmes fostering up to date knowledge

   3. Stated assessment requirements.

   4. More suitable timetables.

   5. More help with solving problems in specific disciplines.
   6. More help with handling of the unexpected as part of programme material.

   7. More help with developing the ability to manage change.

   8. Student numbers in some classes do not allow adequate participation.

   9. Honesty and integrity of the institution towards the student with regard to ongoing events.

   10. Help gain competency in using the latest technology.


   1. Communication with top management needs to be improved, specifically for GSH, MOW,

   2. Computers need to be maintained adequately, specifically for GSH

   3. Require more adequate support in computer centres, specifically for GSH, MOW.

   4. Require better photocopier service. specifically for GSH, MOW, TGB.

   5. Need more adequate study space and desks, specifically for GSH

   6. Require safe and secure parking facilities for TGB, WELL.

   7. Require effective system for resolving admin issues for GSH, MOW, TGB

   8. Require adequate maintenance of equipment. Specifically for GSH,

   9. Require computer software appropriate to the field of study, specifically for GSH.

   10. Require a campus bookshop, specifically for GSH, MOW, TGB.


The CPUT academic programme in which I am enrolled:

1.     Is meeting the expectations I had prior to my enrolment
2      Is accurately described in the CPUT promotional brochures
3.     Has a satisfactory orientation for students
4      Closely links theory and practice
5      Has useful and relevant study guides
6      Has evenly spaced assessments over the assessment period
7      Employs interesting and appropriate teaching and learning methods
8      Has a workload which is manageable in the time available
9.     Has majority of staff who regularly consults students about the programmes quality
10.    Clearly states assessment requirements in all subjects
11     Applies and provides relevant and fair assessments
12.    Provides timely and constructive feedback on learning after assessment
13.    Has class attendance timetables which suit my needs
14     Has committed permanent teaching staff
15.    Has committed contract part-time teaching staff
16.    Develops the ability to think critically
17     Develops the ability to successfully solve problems in this field of study
18.    Fosters up-to-date knowledge and skills needed by industry and commerce
19     Develops interpersonal communication skills
20     Develops competence in using appropriate modern technology
21     Develops the ability to work as a team member
22.    Develops the ability to handle the unexpected effectively
23.    Develops the capacity to manage change effectively


The institution promotes:

24.    Ethical values like honesty and integrity
25     A respect for alternative viewpoints
26.    Non-sexist attitudes
27.    Respect for culturally diverse people
28     Communication between Top Management and students
29     Communication between Academic Departments and their students
30.    Communication between Administration Departments and students
31.    Communication between Support functions and students
32.    The treatment of students with respect
33.    Participation and support in cultural activities

The University provides:

34    Well equipped lecture halls
35    Well equipped learning areas
36    Well equipped laboratories
37    Contact class locations which are easily accessible
38.   Classes with student numbers which allow me to fully participate in all my subjects
39.   Classes which comfortably accommodate the students in each of my subjects
40.   Adequate numbers of computers for the number of students
41    Book Loan Services in the library
42.   Information Desk Services in the library
43    A Reserve Collection in the library for my field of study
44    Materials listed in study guides
45.   Libraries which can accommodate the number of students
46    Photocopiers or a photocopy service
47    Convenient library times
48.   Available library staff
49.   Current stock in the libraries
50.   Computer software appropriate to my study field
51    Support in computer centres
52    Adequate maintenance for equipment
53    Adequate maintenance of computer facilities
54.   Adequate availability of printers
55.   Adequate access to the Internet
56.   Adequate study space and desks


The admission and registration processes provide:

57.    Easy to obtain information on admission procedures
58     Easy to follow admission procedures
59.    Clear and accurate information about registration procedure
60.    Quick and convenient registration and re-registration procedure
61.    An effective system for resolving administrative issues
62.    Adequate catering for the needs of international students
63.    An efficient application processes for residence accommodation

The University provides:

64.    Current and accurate information on the programme fee structure
65.    Current and accurate information about my financial liability
66.    Information about range of Financial Aid schemes
67.    Information about various types of bursaries


The following are accessible and available when I need them:

68.    Academic support by lecturers (e.g. tutoring, consultations)
69.    Peer mentoring in specific subject areas
70.    English language skills support on my campus
71.    Study-skills support
72.    Career Counselling
73.    Personal Counselling
74.    A database for potential employment
75     Adequate services if I have a disability
76.    Adequately satisfactory maintained accommodation
77     Promotion of health education e.g. HIV/AIDS. sexually transmitted diseases, drugs, smoking
78.    Health service / Clinic
79.    A campus Bookshop
80.    Sport facilities (e.g. squash, tennis! swimming, gym)
81.    Sufficient catering facilities on campus
82.    Sufficient clean catering facilities
83.    Affordable range of food on campus
84.    Transport between residences and campuses
85     Security Services
86     A professional and accountable SRC which represents all students
87     Transparency of the SRC about its activities
88.    Parking facilities for students


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