RESIDHOTEL TERMS AND CONDITIONS 1 – THE TIMES OF DEPARTURE AND ARRIVAL The times of departure and arrival, apart from exceptions, are the following: Arrivals: Saturday between 5.00pm and 7.00pm. Departures: the following Saturday before 10.00am after inventory of the apartment. For all later departures one additional day shall be invoiced. 2 – DESCRIPTION AND USE OF THE APARTMENTS The photographs published provide an illustration of the accommodation, but are not contractual. The rental chosen may therefore not correspond exactly to the pictures. The descriptions of the accommodation (size, lay-out…) are made by type, which implies that for two accommodations of the same type; some small differences of no importance may exist. In the descriptions, the maximum number of sleeping accommodations for each type of accommodation unit is specified. The use of an accommodation to the maximum of its capacity may imply less comfort. It is prohibited to exceed the capacity. The apartments are rented on a seasonal basis for holidays. The tenants should abide by the rules and regulations of joint ownership governing the residences where they are housed, notably as regards noise, the use of the waste chute, the car park lots, hanging out of washing and other internal rules of the building and shall occupy the apartment without damaging it. The tenants are obliged to insure themselves against risks inherent to the occupation of the accommodation: The rental of holiday accommodation does not enter into the context of hotel keepers’ liability provided for by articles 1952 and following of the “code civil” (civil code). Consequently, RESIDHOTEL shall not be able under any circumstances be held liable for loss, theft or damage to the customer’s personal belongings in the reserved accommodation but also in the parking lots, the garages, the ski boxes and the common areas, the present list not being exhaustive. Notably the customer’s insurance should intervene in case of damage caused to the rented out furniture and the damages he would have caused in the residence due to his negligence. The Customer is invited to verify whether his home insurance contract includes a holiday extension and to check the amount and scope of the guarantees. The actions that could be initiated by RESIDHOTEL against the Customer do not enter in to the field of application of the prescription applicable to hotelkeeper’s actions provided for in article 2271 of the “code civil” (civil code). 3 – QUALITY OF THE SERVICES SUPPLIED During the low and middle season, the services proposed, may be less numerous. Indeed, certain infrastructures such as swimming pool and restaurant (non exhaustive list) shall generally be open but perhaps with a choice of and limited hours. But in the case of bad weather, cleaning, maintenance, low occupancy or for all incidents beyond control, it could occur that these services are not able to be offered.
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The services offered are not inevitably included in the price of the rental. Furthermore, if the customers wish to take advantage of such services, the customers should ask for a confirmation in writing of the availability of this service for the stay in question. 4 – DEPOSIT A deposit of 300€ per apartment is to be paid at the time of handing over the keys. The deposit is returned on the departure day or by mail within thirty days after the deduction of the possible damage. In the case where the apartment is cannot be returned in a good state of cleanliness, a fixed amount shall be deducted from the deposit. 5 – CLEANING The apartments delivered as clean, in good order, and equipped according to the inventory, should be returned likewise on the customer’s departure. Otherwise, the repair, cleaning, replacement of missing objects and damages shall be invoiced to the customer, debited from the deposit or paid by the customer before his departure. 6 – TERMS OF CANCELLATION The cancellation of confirmed stays shall give place to the issuing of invoices under the following conditions: CANCELLATION TAKING PLACE More than 30 days before the beginning of the stay Between 30 & 15 days before the beginning of the stay Between 14 & 8 days before the beginning of the stay 7 days and no show on the day of arrival An early departure may not give place to any reimbursement. no cost 50 % of the amount of the whole stay 80 % of the amount of the whole stay 100 % of the amount of the whole stay
All cancellations should be made in writing (fax or email), with the date of receipt as proof. All stays not cancelled within the aforementioned conditions shall be invoiced at full tariff of the scheduled stay. The customer should take care he has a visa or should accomplish any other administrative formality, is in good standing at least 30 days before the beginning of the stay. At less than 30 days the aforementioned cancellation measures shall be applied. 7 – CLAIMS RESIDHOTEL is not responsible for claims concerning the resort, environment, water, gas or electricity cuts that may arise due to the station or the group of buildings, as well as works made necessary for the rental safeguard of the apartment. No claim after the tenant’s departure shall be taken into account by RESIDHOTEL if it has not been presented in writing to its reception office during the tenant’s stay. The claims are presented to RESIDHOTEL and settled during the validity of the contract and may not be the object for retaining rents without prior agreement. They shall be extinct one month after the expiry of the contract. Claims are treated by RESIDHOTEL, at Mougins, by the Customer Service on receipt.
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