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4. PAYMENT TERMS
4.1 Full payment is due upon completion of an assignment. However, where
work is undertaken for a client on a regular basis, personal angel will
provide an invoice on a fortnightly basis, normally 15th and 28th of each
month.
4.2 Where a fortnightly invoice is issued, payment terms are strictly 7 days
from the date of invoice, or by the due date stated on the Invoice. Full
payment must be received by the due date stated on the invoice.
4.3 Where an invoice has not been settled in full within 14 days, a
surcharge of £5 per day for each day the invoice is outstanding will be
applied unless a prior written agreement has been established.
4.4 Any Deposit received on account will be deducted from the balance due
shown on the invoice.
1. CONTRACT FOR SERVICES 4.5 All invoices will be submitted in £GBP Sterling and will be subject to
any bank charges related to bank transfers and credit/debit card handling
1.1 By instructing personal angel to undertake an assignment(s), the Client charges.
is deemed to agree to terms and conditions herein. Instruction by the
Client is deemed as complete acceptance of these terms and conditions of 4.6 Payment is accepted by Cash, Cheque, BACS, direct transfer or Credit
business. Any deviation from these terms must be agreed in writing and Card using Paypal.
signed by both parties, a copy of which is to be kept by the Client and held
on file by personal angel. The Client is deemed as the person giving 4.7 personal angel is a small business and is not currently VAT registered
instruction to personal angel to undertake work. and does not currently charge VAT.
1.2 A written estimate for services will be provided by personal angel upon 4.8 Any additional costs for materials, telephone charges, postage costs or
request by the Client. stationery used not provided by the client as a direct result of a project
will be added to the invoice.
1.3 Where a deposit is stated as being required in the Letter of Engagement
for Services, this deposit must be received prior to any assignment being 5. CONFIDENTIALITY
commended.
5.1 I understand and respect the right to Confidentiality and discretion by
2. CONTRACT FOR WEB SERVICES my ‘Clients’ and as such, all assignments undertaken by personal angel are
considered strictly confidential and I confirm that no details will be
2.1 Where Web Design Services are engaged, a proof of your finished revealed to any third party, unless this is with prior agreement of the
website will be provided for your approval, prior to uploading to your ‘Client’ or deemed to be necessary by law.
domain. Should there be any discrepancies with the site, please make this
known to personal angel prior to your site going live in order that these can 5.2 Confidentiality comes as standard with all assignments undertaken by
be rectified. personal angel but I would be happy to sign a Confidentiality Agreement or
Privacy Policy document as supplied by yourself, or produce a new
2.2 Should the invoice for the website become overdue for payment, I agreement as dictated by yourself if required.
reserve the right to take the site off-line until the invoice is paid in full.
Where an invoice has not been settled in full within 14 days, a surcharge of 5.3 Please note that all original documents, disks and CDs submitted to me
£5 per day for each day the invoice is outstanding will be applied unless a will be returned to the client once the assignment is complete and payment
prior written agreement has been established. All other terms apply as set is received.
out in the letter of engagement.
6. PROOF OF POSTAGE
2.3 Where personal angel agrees to manage the hosting of your website,
the hosting fee will be payable on a yearly basis and e -assistant will 6.1 In the event that important original documentation is to be sent via
provide an invoice annually as hosting fees become due. the post, clients are advised to use the Post Office recorded delivery
service. personal angel cannot accept responsibility for loss or damage to
2.4 Payment for hosting services must be received by the due date to avoid documentation sent in the post or by any other method.
a break in hosting services. Should full payment not be received by this
time, personal angel reserves the right to suspend the website and may 7. BACK UPS
take the site files off line until full payment is received and cleared.
7.1 Unless prior written agreement of personal angel is obtained, all Client
2.5 For domain registration services, fees are payable on an annual basis work will be kept on file for a minimum period of 24 months, after which,
(for .co.uk domains) and every two years (for .com domains) and will be the work may be deleted. Alternatively, the Client may request back up
invoiced as they become due. If payment is not received by the stated due copies of data on disk, at least one month prior to the expiration date.
date, your right to the domain name will be forfeited.
8. DISCLAIMERS - FINAL RESPONSIBILITY, END USER & VIRUS PROTECTION
3. CONTRACT FOR RETAINER PACKAGES
8.1 personal angel endeavours to produce a high level of accuracy in
3.1 Booking a monthly retainer package reserves the set number of hours to work, final responsibility for proofreading of all work lies with the Client. In
you or your company each month. A letter of engagement relating to the event of an error, this will be rectified at no extra cost to the client
Retainer Packages and detailing the contract between you ‘The Client’ and provided that personal angel is notified within 14 days of client’s receipt of
’personal angel’ and discounted rates applicable to your retainer package the completed work. personal angel will be liable for the cost of work only,
will be issued at commencement of contract. no further liability is acknowledged.
3.2 All hours worked are recorded and deducted from that month’s agreed 8.2 personal angel is not responsible for the end use of any document
hours. produced or edited personal angel on behalf of the client and it is the full
responsibility of the client to observe any copyrighting laws. All disks and
3.3 The agreed monthly fee is payable in advance at the beginning of each time will be invoiced.
month.
8.3 personal angel operates and regularly updates Anti-Virus software.
3.4 Hours may be used for any department within the company, unless However personal angel cannot be held responsible for liability of any
otherwise specified. Additional hours worked will be invoiced at the damage caused by computer viruses. Clients are advised to ensure they
‘retainer discounted hourly rate’ at the end of the month. have adequate virus protection systems in place at all times.
3.5 Unused Hours may be rolled over to the following month. Hours can
only be rolled over for one month and any such rolled-over hours will be
used up first the following month. Hence, any hours left over from the new
month may be again rolled over. Should rolled-over hours remain unused for
a period in excess of one month, these hours will be forfeited and full
payment will remain due. Revision 1
03 October 2008
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