JOB DESCRIPTION – ADMINISTRATIVE ASSISTANT OPERATIONS SUPPORT

							                                          JOB DESCRIPTION


Job Title:                            Administrative Assistant (Job Ref: OCR272)

Department/Business Stream:           Data Capture, OCR

Location:                             Cambridge

Reports to:                           Administrative Officer



JOB PURPOSE

•   To assist with the manual loading of marks, grades and associated data in an accurate and timely
    manner.


PRINCIPAL ACCOUNTABILITIES
•   Manual input (keying) of marks, ensuring that all required data is online at the point of results
    processing.

•   Carry out final checks on marks before results are processed.

•   Supervise a small team of temporary staff during peak processing times.

•   Assist with the coordination of enquiries from examination centres following the publication of
    results.

•   Liaise with examination centres over outstanding data i.e. entries, forms and other candidate and
    centre documentation.

•   Liaise with internal departments, forging good working relationships.

•   Maintain accurate process documentation.

•   Respond to customer enquiries.

•   Assist in User Acceptance Testing of current and new systems, reporting defects and possible
    solutions.

•   Assist in the preparation and updating of forms, procedures and documents as required.

•   Carry Forward of coursework marks process.
KNOWLEDGE, EXPERIENCE AND SKILLS

•   Educated to GCSE level (or equivalent) in English and Mathematics, Grade C or above.

•   Excellent administrative skills, including the ability to prioritise own work.

•   Excellent written and verbal skills.

•   Strong, customer-focused communication skills.

•   Good organisation skills.

•   Flexible attitude towards tasks and the undertaking of new tasks as new schemes evolve.

•   Confidence in liaison with staff at all levels.

•   Ability to contribute effectively to team meetings.

•   Ability to give and receive feedback to improve processes and working relationships.

•   Work to specific timescales and deadlines whilst maintaining accuracy and attention to detail.

•   Experience of working in a team.