JOB DESCRIPTION – ADMINISTRATIVE ASSISTANT OPERATIONS SUPPORT
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JOB DESCRIPTION Job Title: Administrative Assistant (Job Ref: OCR272) Department/Business Stream: Data Capture, OCR Location: Cambridge Reports to: Administrative Officer JOB PURPOSE • To assist with the manual loading of marks, grades and associated data in an accurate and timely manner. PRINCIPAL ACCOUNTABILITIES • Manual input (keying) of marks, ensuring that all required data is online at the point of results processing. • Carry out final checks on marks before results are processed. • Supervise a small team of temporary staff during peak processing times. • Assist with the coordination of enquiries from examination centres following the publication of results. • Liaise with examination centres over outstanding data i.e. entries, forms and other candidate and centre documentation. • Liaise with internal departments, forging good working relationships. • Maintain accurate process documentation. • Respond to customer enquiries. • Assist in User Acceptance Testing of current and new systems, reporting defects and possible solutions. • Assist in the preparation and updating of forms, procedures and documents as required. • Carry Forward of coursework marks process. KNOWLEDGE, EXPERIENCE AND SKILLS • Educated to GCSE level (or equivalent) in English and Mathematics, Grade C or above. • Excellent administrative skills, including the ability to prioritise own work. • Excellent written and verbal skills. • Strong, customer-focused communication skills. • Good organisation skills. • Flexible attitude towards tasks and the undertaking of new tasks as new schemes evolve. • Confidence in liaison with staff at all levels. • Ability to contribute effectively to team meetings. • Ability to give and receive feedback to improve processes and working relationships. • Work to specific timescales and deadlines whilst maintaining accuracy and attention to detail. • Experience of working in a team.