The Fair Player

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					The Fair Player

The Fair Play Charter is operated by Bury, Manchester, Oldham,
St Helens, Salford, Stockport, Tameside & Wigan Councils         Issue 15 - June 2005

                                                                 Fair Play Charter
                                                                 branches out across
                                                                 another borough
                                                                     artnership working was
                                                                 P   celebrated in May at St Helens
                                                                 World of Glass, with the launch of the
                                                                 Trading Standards Fair Play Charter.
                                                                 The Fair Play Charter is an initiative
                                                                 developed by Trading Standards for
                                                                 the motor vehicle trade sector, in an
                                                                 attempt to recognise and promote
                                                                 businesses in the area that were
                                                                 judged to be operating in a fair and
                                                                 honest way.
  Already successful in Greater Manchester, the Fair Play Charter is a voluntary registration
  scheme for traders that looks to address the problems that consumers experience when buying,
  servicing or repairing their cars. By promoting an identifiable scheme in the Borough, it is hoped
  that consumers will be assisted in recognising whether or not they are dealing with a ‘reputable’
  trader. Although not an approval scheme, membership of traders to the scheme means that they
  have been able to demonstrate a commitment to fair trading and have signed a pledge to comply
  with the specific terms and conditions of the scheme.
  Following consultation with local businesses, support was evident for such a scheme in St

  Helens and the Fair Play Charter was adopted. 11 traders in St Helens have to date been

  awarded membership of the scheme. 

  The successful traders achieving membership were as follows, Polar Ford, Chapel House
  Citroen, Chapel House Mitsubishi and Suzuki, L & S Motors, Prestige Car Sales, Caledonia
  Peugeot, CMH Car Sales, Dutton James, Lookers, Arthur Dagnall Car Sales, Middlehurst Garage.
                              Executive member for St Helens Council, with portfolio for
                              Environmental Protection, Councillor Terry Shields said “Complaints
 Trading                      about second hand motor vehicles account nationally for the second
Standards                     largest number of consumer complaint. We recognise that
                              consumers find it difficult to recognise whether they are dealing with
                              a ‘reputable’ trader or not.
                                 Businesses in the scheme can display their membership on their
                                 premises, stationery and in their advertising and this shows a
                                 commitment of that member to trade in a fair and honest manner
                                 with consumers.”



                                                 The Fair Player                                     Standards

New Guidance on Selling Vehicles by
Distance Means
   he OFT has produced new guidance for the motor retailers who sell goods or services with no
T  face to face contact – such as online, mail order or by telephone.

The guidance is aimed at clarifying how the Distance Selling Regulations (DSRs) apply to the sale of
vehicles, both old and new and is intended to help business comply with the regulations to ensure
consumer confidence in buying cars through distance means.
                               The regulations give consumers who buy goods or services by distance

 New Members                   means additional rights including: 

 Newbury Car Sales             •   a cooling off period
 25a Chorley Road              •   a clear description of the goods or services
 Swinton                       •   clear indication of the price including all taxes
 Salford                       •   delivery cost information and delivery arrangements
 M27 4AF                       •   written confirmation of important information including cancellation procedures
 Phone: 0161 727 7006          The guidance outlines how these obligations can be met by the motor trade
                               and covers issues such as sale through agencies and the consumer’s right
 Gordons Honda Wigan           to a cooling off period.
 182-186 Wallgate              The guidance incorporates amendments made to the Consumer Protection
 Wigan                         (Distance Selling) Regulations 2000 by the DTI in April 2005.

 WN3 4AH

 Phone: 01942 824 700          The guidance at present only available electronically on-line at:


                                               Q & A


  A couple buy a second hand vehicle indicating during the purchase that they are intending to move to
  Scotland in the near future. The couple have the car for a month and then go back to the trader
  claiming it broke down and they no longer want it. The trader asked why the vehicle broke down and
  did they have a report from the recovery people, but they didn’t. The trader took the car in and kept it
  for a while, trying to replicate the fault. They gave the complainant a courtesy car in the interim.
  They could not replicate the fault, so they did a full diagnostic fault and visual inspection, but could
  not find anything wrong with the vehicle. What should the trader do?
   vehicle, then they would have to get a report to prove that there was a fault.
   refund, and this should be the line that they should take. If the consumer still wants to reject the
   trader could not find anything wrong with the vehicle then it would be disproportionate to give a full
   The company were advised that whilst the reverse burden of proof applies in the first 6 months, if the


 If you have an article or any comments to be included in the next edition of The Fair Player, please contact 

         Kelly Halligan, Trading Standards, Bury Metro Council, Textile Hall, Manchester Road, Bury 

                         Telephone: 0161-253-5566 or e-mail 

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