VIEWS: 9 PAGES: 4 POSTED ON: 3/17/2010
JOB DESCRIPTION Title: Showroom Consultant Organization: Murray Supply Company General Hours: 40 hrs/week; 8am – 5pm, Monday – Friday Reports to: Branch Manager Division: Showrooms JOB SUMMARY: The job of showroom consultant at Murray Supply Company is described as: Welcoming and guiding customers through the showroom, along with responding to questions and demonstrating products. Having a positive attitude and offering exceptional customer service. Providing additional showroom material to customers and scheduling appointments. Determining products, styles, colors, and other materials and providing price estimates. Reading blueprints and designing kitchen and bath layouts, then writing bids and quotes for jobs before placing final orders. Communicating with customers to alert them to job status, changes, and any other information they may need. Maintaining and updating the showroom and all of its relevant materials and products. Developing showroom network connections by making sales calls, attending association meetings, and following up with vendor leads. Must have the ability to communicate effectively both in person and through other means (email, telephone, etc.). Must possess people skills and the ability to perform mathematical functions with and without calculators or aids. Will require standing and sitting along with light lifting. If there is no previous experience with plumbing and/or showrooms, then must be able to learn on-the-job specifics and general skills (such as blueprint reading, etc.). DUTIES AND RESPONSBILITIES: Job responsibilities include, but are not limited to, the following: Helping Showroom Customers: Welcome customers and offer assistance Guide customers around the showroom Point out different product lines and products in the showroom Ask questions and respond appropriately to determine the customers’ showroom needs Demonstrate the showroom products at customers’ requests Describe the features and benefits of different products Provide showroom materials (brochures, builders’ books, etc.) for customer education Express any additional knowledge (personal experiences, industry standards, etc.) Provide exceptional customer service on a daily basis Providing Consultations: Schedule appointments with customers Walk through all aspects of the house/project with the customers Help customers determine products, styles, colors, and all rough-in materials Suggest additional kitchen and bath accessories Estimate prices of the materials with appropriate discount structure Attempt to up-sell when appropriate Designing Kitchens and Baths: Read building blueprints Design kitchen layouts, using measurements Choose the appropriate combination of colors and styles Select the right mix of product to achieve the customers’ kitchen and bath goals Arranging and Placing Orders: Collect specific product numbers, styles, colors, and other information regarding the customer’s preferences Make a preliminary price calculation for the customer’s potential order Write up quotes and bids for showroom orders Place orders using the Eclipse system Communicating with Customers and Others: Fax, email, and/or hand deliver job quotes to customers Check on the status of current orders Alert customers to any changes or problems with their current orders Deliver the spec book to the customer (mail, or call for customer pick-up) Follow up with customers that had consultations, but left without placing an order Coordinate installation and other activities with builders Maintaining Showroom Appearance: Order new showroom products with management approval Keep work areas neat and tidy Arrange showroom decorations and changes in product display Clean and dust showroom fixtures and decorations when needed Updating Showroom Materials and Tools: Keep product materials (brochures, etc.) stocked and ready for customers Make necessary changes and updates to price books Create and enter codes for products that are not in the computer system Maintaining and Expanding Showroom Product Knowledge Review new product knowledge reference material Meet with product representatives Developing Showroom Connections Attend relevant meetings (ASID, Home Builders’ Associations, etc.) Initiate and maintain professional contact with builders, contractors, and designers Arrange for off-site meetings and visits Follow up with vendor leads (potential customers who have contacted the vendors) Send information to customers and potential customers: business cards, brochures, etc. Emphasize the importance of good customer service and customer satisfaction MACHINES, TOOLS, AND REFERENCES: Telephone Price books Calculator Rulers (for scaling) Computer o Eclipse o Internet o Manufacturers’ websites o AutoCad o Microsoft Word o Microsoft Publisher o 20/20 Design o Email Vendors/vendor representatives Product reference guides/manuals Product catalogs Training classes Reference materials Fax machine Spec books US Postal Service QUALIFICATIONS: Education and/or Experience: 4-year undergraduate degree from an accredited college or university, preferably in an area of design or distribution On-the-job training after hire Previous showroom and/or plumbing experience is preferred, but not necessary Language Skills: Ability to communicate effectively, both verbally and in writing Ability to communicate clearly both in person and over other methods of contact (telephone, email, etc.) Mathematical Skills: Knowledge of basic math skills Knowledge of percentages and fractions Ability to do some computations on-the-spot/mentally Ability to do computations using a calculator or other aid Certificates, Licenses, Registrations: None Necessary Knowledge, Skills, Abilities: Knowledge of general building codes and regulations Ability to know and understand how plumbing systems work Knowledge of showroom products Ability to multi-task with different customer orders Knowledge of sales entry and Eclipse Ability to interact with all types of customers and people Ability to work quickly and with minimal errors Skill in using selling and up-selling techniques Ability to consistently provide exceptional customer service Ability to consistently have a positive attitude Physical Demands: Light lifting (up to 15 lbs.) may be required at times Sitting for both short and long periods of time Standing for both short and long periods of time Reaching with hands and arms Other: Must be able to work varying hours (7:30am-4:30am, some nights and weekends) when needed Must pass a pre-employment drug test Must pass a pre-employment background check Must have access to personal transportation (for sales calls, etc.) Some travel required RELATIONSHIPS TO OTHER JOBS: Works Closely With: Internal: o Outside Salespersons o Branch Manager o Inside Salespersons (spec books) External: o Builders o Plumbers o Interior Designers o Individual Customers/Homeowners Job Progression: 1st – Inside Sales 2nd – Showroom Consultant 3rd – Showroom Management or other sales opportunities (Outside) Cross Training: Inside Sales
"JOB DESCRIPTION Title Showroom Consultant Organization Murray "