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					Kris Castro
8943 South 81 Avenue  Hickory Hills, IL 60457  (708) 599-1706  Email: capnkris@sbcglobal.net
             st

Cell: (708) 421-1706 Samples of work: http://www.jobfox.com/people/KrisCastro

SUMMARY           Creative, enthusiastic professional with proven experience enhancing human and organization
                  performance. B.A. in Industrial/Organizational Psychology, Master’s degree in Education designed
                  for teaching adults.


WORK              Fiserv Chicago Operations Center, Chicago, IL                           2006-2008
EXPERIENCE        Responsible for communication and training & development for wholesale lockbox joint venture of
                  Fortune 500 financial services company of 300+ employees.

                  COMPUTER-BASED TRAINING AND ON-LINE MATERIALS
                     Trained all employees on the use of company intranet, HR self-service website, and the
                       use of Outlook using web-based and classroom methods for Corporate initiative on new
                       HR self-service policies.
                     Researched, designed, and implemented computer-based compliance training for OSHA,
                       Drug-Free Workplace, Check Fraud, HIPAA, and Privacy & Security using PowerPoint on-
                       line.
                     Created operating system and ISO procedures for training function, published on network
                       system.
                     Worked with database specialist to revise training database and reporting system using
                       Access.

                  OSHA-COMPLIANT TRAINING AND WRITTEN PROGRAMS
                      Performed site safety needs analysis and made program recommendations. Worked with
                        AIG loss prevention consultants on hazard assessment. Advised operations, human
                        resources, and administrative personnel on EHS topics.
                      Complied with requirements outlined in corporate safety manual, adapting programs to
                        local needs. Created and maintained local OSHA-required written programs.
                      Purchased vendor programs on First Aid/CPR.

                  TECHNICAL TRAINING
                      For the job of Batch Log-On Processor, analyzed job descriptions and work products,
                        interviewed and observed incumbents at work, reviewed similar government jobs and
                        information, in order to determine training needs. Designed and delivered (twice monthly)
                        training for organization orientation, proprietary banking software and systems used,
                        banking terms and check processing procedures.

                  SKILLS TRAINING
                      At the request of department manager, designed and delivered course on "Customer
                         Service Skills for IT."

                  MSX International / Ford contractor, Southfield, MI                     2004-2005
                  As consultant, manage training & development function for Ford’s Chicago Assembly plant of
                  approx. 3,000 salaried and hourly-union employees.

                  BUDGET / PURCHASING
                      Created annual budget for department; tracked costs and compared to budgeted
                       amounts; Reported on expenditures and budget.
                      Worked with corporate Launch TDL to obtain training funding from the City of Chicago.

                  COMPUTER-BASED TRAINING AND ON-LINE MATERIALS
                     Guided employees in use of corporate on-line training programs.
                     Supervised the collection and recording of training data using Registrar/Pathlore system
                       and created and distributed reports; Created records database using Access.
                     Created training webpage on facility intranet using Microsoft FrontPage; Published training
                       materials on-line using Lotus software.

                                                                                         Page 1
WORK         MSX International (continued)
EXPERIENCE
             COMPUTER-BASED TRAINING AND ON-LINE MATERIALS
                Created training webpage on facility intranet; Published training materials on-line using
                  Lotus software.

             CURRICULUM DESIGN
                 Researched facility jobs. Used proprietary systems and Microsoft Access to create job
                   groups for 3,000 employees and compiled curriculum for each job group considering
                   OSHA, facility, and corporate-required training.

             COMPETENCY-BASED SYSTEMS
                Rolled out corporate competency-based development system for exempt employees.
                  Instructed employees in its use. Administered program.
                Developed competencies for exempt jobs in assembly plant using Job/Task Analysis.

             INSTRUCTIONAL DESIGN
                 Worked with Ford Launch personnel and MSX advisors to develop and document training
                   objectives, content outline, lesson plans, and agenda for Launch Training. Worked with
                   SMEs on content deliverables to create related training materials.

             SAFETY TRAINING
                 Worked on cross-functional Safety team to review compliance with standards from OSHA,
                   ISO, and National Safety Council.

             ISO AND OTHER QUALITY SYSTEMS
                 Researched ISO and FPS (Ford Production System) requirements, and applied them to
                   training operations. Wrote policies and procedures and directed facility efforts to comply
                   with requirements.
                 Created evidence book and submitted materials and reports for department as required
                   for ISO and FPS audits.

             NEEDS ASSESSMENT and JOB/TASK ANALYSIS
                 For needs analysis, distributed annual survey/questionnaire to all employees regarding
                   training needs. Reviewed legal requirements (OSHA, EEO, EPA, etc.), and researched
                   training required by corporate for Ford Initiatives. Examined documentation, interviewed
                   managers and employees regarding jobs and tasks. Reported on results.

             ORGANIZATION DEVELOPMENT & TRANSFORMATION
                Working with Launch personnel, facilitated various focus/expert groups to identify
                  problems and create policies, systems, procedures, and/or training to solve for Launch.
                Analyzed results of semi-annual employee opinion survey and distributed results.

             RELATIONSHIP MANAGEMENT
                 Worked with focus groups & SMEs for needs analysis and training design.
                 Worked with corporate and MSX personnel regarding training requirements, corporate
                   initiatives and programs.
                 Worked with local and corporate ISO and FPS employees regarding department
                   conformance to requirements.

             TRAINING EVALUATION
             Worked on team of TDLs, to design training evaluation methods based on 4-Level ASTD system;
             Created training evaluation instruments for national rollout.




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WORK         TimeMed Labeling Systems, Inc., Burr Ridge, IL                           1993-2003
EXPERIENCE   Create and manage Learning Resources department for organization with three plants, one union,
             with sales of $45 million. Manage all functions relating to human and organization performance for
             250+ employees, 50 sales people.

             BUDGET / MANAGEMENT
                 Managed Training & Development function. Supervised one subordinate. Supervised field
                  sales and marketing personnel as trainers.
                 Created annual budget for department; tracked costs and reported on expenditures and
                  budget. Purchased all services and materials for department.

             COMPUTER-BASED TRAINING AND ON-LINE MATERIALS
                Created computer-based learning programs for Office Employees on Performance
                  Management System, and for Manufacturing Employees on OSHA-Required training using
                  Macromedia and PowerPoint.
                Researched and purchased computer-based safety training.
                Published department learning and policy materials using organization's Lotus on-line
                  system.

             CURRICULUM DESIGN
                 Researched and created curriculum for each Exempt and Non-Exempt job in facility using
                   results of Job/Task Analysis.

             INDIVIDUAL DEVELOPMENT
                 Advised managers on employee performance problems, recommended solutions. .
                    Created a variety of interventions to improve individual performance based on situation.
                 Created training and coached managers on performance management and disciplinary
                    procedures.

             INSTRUCTIONAL DESIGN & DELIVERY
                 For each of the following topics: performed literature review, developed training objectives,
                    content outline, lesson plans, and agenda for training using results of needs analysis and
                    teamwork with SMEs. Wrote related training materials.
                 ▪ Strategic Planning                                ▪ Performance Management
                 ▪ Teamwork                                          ▪ Interviewing Skills
                 ▪ Benchmarking                                      ▪ HR legislation for managers
                 ▪ Change Management                                ▪ Customer Service Skills
                 ▪ Transformational Leadership                       ▪ Communication Skills

             ORGANIZATION DEVELOPMENT AND TRANSFORMATION
                Created survey for S.W.O.T. Analysis, circulated to management, tabulated and reported
                  on results. Facilitated sessions to discuss results of survey and create action plans
                Trained managers in strategic planning. Facilitated strategic planning meetings.
                Trained managers in teamwork. Aided in the formation of cross-functional teams for the
                  purpose of strategic planning. Facilitated team meetings.

             OSHA-COMPLIANT TRAINING AND WRITTEN PROGRAMS
             Research OSHA laws, design training, develop training and written program materials on the
             following topics:
                   ▪ Accident Investigation                         ▪ Industrial Forklift
                   ▪ Bloodborne Pathogens for Mfg Facilities        ▪ Hearing Conservation
                   ▪ Comprehensive Safety Program                  ▪ Lockout Tagout
                   ▪ Electrical Safety                              ▪ Machine Guarding
                   ▪ Emergency Response                             ▪ Personal Protective Equipment
                   ▪ Fire Safety                                   ▪ Violence in the Workplace
                   ▪ General Program




                                                                                     Page 3
WORK         TimeMed Labeling Systems, Inc (continued)
EXPERIENCE
             NEEDS ASSESSMENT and JOB/TASK ANALYSIS
                 For jobs of Human Resources, Sales, Customer Service, Manufacturing, Marketing,
                   Accounting, MIS departments: Retrieved and analyzed job descriptions and work
                   products, interviewed and observed incumbents at work, and processed surveys and
                   questionnaires. Reviewed similar government jobs and information, processed Position
                   Analysis Questionnaire (PAQ), reviewed legal requirements (OSHA, EEO, etc.) in order to
                   determine training needs. Wrote and distributed report on results.

             POLICIES AND PROCEDURES
                 Wrote HR policies and procedures and created Employee Handbook.

             TRAINING EVALUATION
                 Designed training evaluation methods based on 4-Level ASTD system; Created training
                   evaluation instruments.
                 Designed training ROI evaluation methods based on generally-accepted systems as
                   reviewed and accepted by Finance VP.



EDUCATION    M.A Education, Individualized Track for Teaching Adults, May 2000
             B.A. Industrial/Organizational Psychology, minor Business Administration, May 1992
             GPA 3.8/4.0

             3M Curriculum Assistant 1991-1992
             Under team grant from 3M Corporation, researched, designed and delivered college-level course
             “Women and Leadership” at St. Xavier University.


OTHER        Testing
SKILLS           Qualified to administer and interpret most APA levels of psychological testing.

             Computer Skills
                 Advanced knowledge of most desktop, authoring, database, and spreadsheet, HR, and
                  statistics software, such as
                   ▪ MS Word, Excel, PowerPoint, Outlook, Access,
                   ▪ FrontPage. Dreamweaver, Macromedia,
                   ▪ Lotus 1-2-3, Lotus on-line systems
                   ▪ Excel statistics package, Systat
                   ▪ ABRA, PeopleSoft, Pathlore
                 See Webpage at http://www.jobfox.com/people/KrisCastro and Website at
                  http://www.HRD-JIT.com




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