TESA User's Guide 2007–08

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					                                                                       10/10/2007




       TESA User’s Guide
           2007–08
Last updated Wednesday, October 10, 2007




________________________________________________________________________




Created for the Oregon Department of Education by the American Institutes for
Research

________________________________________________________________________



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                                        Table of Contents

The OAKS Online/TESA User’s Guide consists of three sections: (A) Setting Up Schools
for Testing, (B) Setting Up and Monitoring Test Sessions, and (C) Student Login and
Testing.

Section A
Setting Up Schools for Testing
        1. Download and install browser
        2. Minimum System Requirements
        3. Run System Check

Section B
Setting up and Monitoring Sessions:
        1. Test Administrator Login
        2. Create New Sessions and Obtain Test Session Number
        3. Student Lookup
        4. Viewing Previous and Current Sessions:
        5. Authorize students to begin testing
        6. Helpdesk Support

Section C
Student Login and Testing:
        1. Enter a Session Number
        2. Log in using SSID and first name
        3. Verify student information
        4. Wait for Test Administrator approval
        5. Student Home Page
        6. Launch a test
        7. Pause a Test
        8. Continue a Test
        9. View Student Score Report

Appendices
      A. Troubleshooting
      B. User Roles in OAKS Online/TESA




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A. Setting Up Schools for Testing
1. Download and Install the Secure Browsers (final browsers will be available here
when ready for release)

                         http://www.oaks.k12.or.us/browsers/.

The browsers use Firefox Mozilla for Linux, IE for Windows, and Safari for Mac, which are
available as executable files that can be run from a server and don’t need to be installed on
every machine. The same executable file can be copied to and run from individual machines.

To Download the Secure Browser for Linux:

   •   To download the Linux browser, go to http://www.oaks.k12.or.us/browsers/ and
       click on “Linux”
   •   Installing the Linux browser assumes some technical knowledge of Linux and the
       distribution used at your school. Detailed directions are provided with the browser
       files on the website.

To Download the Secure Browser for Windows:

   •   To download the Windows browser, go to http://www.oaks.k12.or.us/browsers/
       and click on “Windows”
   •   You will be prompted with a Security Warning asking “Do you want to run or save
       this file?” Click “Save.”
   •   When prompted with the “Save As” dialog, choose Desktop and click “Save.”
   •   If you are prompted again, click “Close.”
   •   Double-click the OAKS Secure Browser icon, and you may be prompted with the
       Security Warning: “Are you sure you want to run this software?”
   •   Uncheck the box: “Always ask before opening this file” and click “Run.”


To Download the Secure Browser for Mac OS 9:
   •   To download the Mac OS 9 browser, go to http://www.oaks.k12.or.us/browsers/
       and click on “Mac OS 9”
   •   Your web browser will download the “OAKS Secure Browser.sit” file to the default
       download location (usually the desktop).



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   •   Double-click on the “OAKS Secure Browser.sit” file to expand the file. It will create
       the “OAKS Secure Browser” folder.
   •   Open the “OAKS Secure Browser” folder and follow the instructions provided in
       the Read Me document.

To Download the Secure Browser for Mac OS X:

   To download:
   • To download the Mac OS X browser, go to http://www.oaks.k12.or.us/browsers/
      and click on “Mac OS X”
   • Click the "Download Secure Browser" link.
   • Your web browser will download the "OAKSSecureBrowserMac.zip" file to the
      default download location (usually the Desktop).
   • If your computer does not automatically unzip the file, double click the
      "OAKSSecureBrowserMac.zip" file to decompress it. It will create the "OAKS
      Secure Browser" application.
   • If you are installing the Secure Browser for the current user only, you may launch the
      "OAKS Secure Browser" from the Desktop.
   • If you are installing the Secure Browser for all users, drag the "OAKS Secure
      Browser" icon to your "Applications" folder.

Note: If the current user is not an admin user, you may need to authenticate using an
administrator username and password. You may want to create an alias of the "OAKS
Secure Browser" on the desktop of users who will be using the Secure Browser.

2. Minimum System Requirements

                 Mac OS X       Mac OS 9        Windows                     Linux
Operating        Mac OS X       Mac OS 9.2      Windows 98, 2000, XP,       K12LTSP 5.0
System           10.3 or        or higher       2003, Vista                 or 6.0
                 higher
Browser          Safari         Mozilla         Internet Explorer. If       Mozilla
                                Firefox 1.3     running Windows 98, then    Firefox 1.5 or
                                                Internet Explorer           2.0
                                                must be v 5.5 or greater
Resolution                                    1024 x 768 or greater
Browser       4 KB              15.1 K          184 KB                      4 KB
Download Size




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Note: Previous screen resolution requirements were 800 x 600 However, item viewing is
optimal for student testing at 1024 x 768 and this is the suggested resolution for 2007-08
OAKS Online/TESA testing for all browser versions.

3. Run the System Check Tool, available in the Test Administrator website and here:

                          http://www.oaks.k12.or.us/browsers/.

The system check tool evaluates the performance of the machine as it would perform during
testing. It takes just a minute or two to run.

The system check should be run under typical usage conditions to represent the number of
simultaneous users, given typical system use under typical school activity. Because many
computers may be sharing the same Internet connection, these speeds will fluctuate
depending on the amount and type of Internet traffic at your school. If there are any issues
with the compatibility or performance of a machine, the system check will indicate them. If
machines are not compatible, find where the compatibility issues lie and adjust your settings.

Although the only required field is “School,” entering additional fields will be helpful to the
helpdesk troubleshooting any performance or installation issues on any specific machine.
Enter all fields, and click the “Run System Check” button.




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Running the system check produces results that describe how each machine will function
while running the test. See an example below.




Clicking the “Additional Information” link provides a more detailed technical summary of
each machine on which the system check is run. This information will be useful to IT and
helpdesk staff and should be obtained under their direction.

The information from the system check can be printed by the print option on the menu at
the top right of the screen.




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B. Setting up and Monitoring Test Sessions
1. Test Administrator Login

Test Administrators (TA) receive login information as soon as they are identified and
provided access to the OAKS Online/TESA by District Test Administrators (DTA). Access
is provided through Oregon’s new User Management System (UMS). After Test
Administrators have been identified, they will receive a login email from the system,
containing the link to the system and a system-generated password. This email will be sent to
the email address provided by the DTA. Initially, logins will consist of an email address
appended with school and district ID. This is to allow users to have access to multiple
schools. In the future, a drop-down menu will be provided to allow TAs to select the school
and district they want to log into. Then logins will just be email addresses.

If you have test administration access for multiple institutions (and therefore have multiple
login names – one for each institution) you should change your password on the User
Management System (UMS) instead of on OAKS Online/TESA, as password changes made
on UMS will automatically be applied to all login names and all systems (UMS, Oaks
Online/TESA, Online Reporting, etc) associated with your email address. Password changes
made on OAKS Online/TESA will only be made for the user name you are currently logged
in with.

If you are administering tests for a single institution, you can change your password from the
OAKS Online/TESA login page. Enter your username and password and click “Submit.” If
you forget your password, click the “Forgot Your Password?” link and follow the
instructions. Forgotten passwords will be reset, and a temporary password will be sent to the
email on file. Temporary passwords will need to be reset on login.

The session monitoring system requires the same system requirements as browsers,
described in Section A of this User’s Guide.




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From this page you can access FAQs and support contacts and also run a System Check,
(described earlier in this document), that will evaluate the compatibility and performance of
individual machines that will be used for testing.

The system check tool evaluates the performance of the machine as it would perform during
testing. It takes just a minute or two to run. IT staff may want to run the system check
multiple times throughout the day to determine usage patterns that may impact testing.

Although “School” is the only required field, providing the other requested information will
be helpful to helpdesk staff troubleshooting any performance or technical problems that
may be encountered. Click the “Run System Check” button.

If there are any issues with the compatibility of a machine, the system check will indicate
them.

If machines are not compatible, find where the compatibility issues lie and adjust your
settings. For more help, select the “FAQs and Support” button or contact your IT staff.
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Clicking the FAQs button takes you to a screen with frequently asked questions.




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You can select specific questions, and the page will take you directly to the answer. Or you
can use the scroll bar to navigate the page. Tabs on the left-hand side of the page offer more
information about the online system and support.

Frequently asked questions are updated and provided on the OAKS portal website, which is
also accessible at:

                              http://www.oaks.k12.or.us/faqs/

2. Create New Sessions and Obtain Test Session Number

Test sessions are set up daily for testing. To do this, the Test Administrator:

    1. Creates a name for the session, such as “Mary’s Test Session” or “2nd Period Eighth
       Grade Math.”

    2. Selects either a single subject or all subjects from the drop-down menu. Options
       include Math, Reading, Science, and All Subjects. If a single subject is chosen,
       students using this test session will only see one subject test. If “All Subjects” is

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       chosen, students will have to choose from a list of possible subject area tests (e.g.,
       Mathematics, Science, and Reading/Literature).

Note that selecting “All Subjects” will require students to select a subject test. Test
Administrators should carefully monitor the students’ test selection process to ensure that
the wrong subject test is not selected.

   3. Click “Create.”

Each session remains open during the day it was created and during OAKS Online/TESA’s
operating hours. Sessions are inactivated at 11:59 p.m. (PST), and new sessions will need to
be created daily for student testing. The session will list all students who have logged into
that session during the day, even after they have completed their test.




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After a session has been created, the next screen provides a unique test code that students
use to log in to test. This number should be written on the board for students in this session
to enter as part of the student login process.




                                       Test Session Number




Note the “Sessions” link on the top left of the screen. Clicking this link brings up the page
listing current and previous test sessions.




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You may edit a current session if you choose to rename it after creating it. Users may only
edit sessions they created, not sessions created by others, and they may only edit current
sessions, not previous ones.

Make any changes, and then click either “Save” or “Cancel” to return to the previous screen.




To create multiple sessions at one time, add new session names and select subjects from the
drop-down menu for each.

If a TA creates multiple sessions (with different session numbers) for simultaneous test
sessions, both sessions can be monitored from the same computer. The TA will toggle back
and forth between the session names listed in the “My Test Sessions for Today” table.




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3. Student Lookup

This screen allows you to look up student login information. Be sure to use all fields to
       Tip!           return accurate results. This feature searches the SSID data currently
SSID data are         in the system (statewide), so students can be tested as long as their
updated twice per record exists in SSID. SSID data are updated twice a day.
day in TESA.
                        If a student is not in the SSID system (e.g., transfer students from out-
of-state), they will be unable to test until their data have been entered into the system.

Once all fields have been filled out, click on “Search,” and the student lookup searches the
SSID data for student records.




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The results of a student search include last and first name, middle initial, date of birth,
gender, enrolled grade, and SSID.




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4. Viewing Previous and Current Sessions

Each session is active for the current day’s testing only. Sessions can be created immediately
before testing or earlier in the day for all tests to be administered that day.

Clicking on the “Sessions” link brings you to the Test Delivery Sessions page that shows
current and previous test sessions. Clicking on the specific session will allow you to access
session information for each session (new and previous).

Test Administrators can view “My Test Sessions For Today” and “My Previous Test
Sessions.”




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Institution Administrators can view “My Test Sessions For Today” and “My Previous Test
Sessions” PLUS “Other Test Sessions For Today” and “Other Previous Test Sessions” for
sessions in their school or program.




5. Authorize Students to Begin Testing

To begin testing, students log in with their first name and SSID, using the unique Test
Session Number that is generated by creating a new test session.

After students successfully log in using their Legal First Name, SSID and Test Session
Number, they will appear in the “Waiting for Approval” table on the Session Monitoring
Screen.




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Test Administrators have the option of approving students individually as they log in or
approving them in groups, using the “Approval All” option. The list of approved students
includes information regarding the enrolled grade, the subject area/grade level of the test,
and whether the student is using an alternate language form of the test. The status column
identifies the number of questions the student has completed on the test so far; this column
is updated approximately every minute.

After a student has been approved, his or her name appears in the “Approved Student” table
on the session monitoring screen.




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While monitoring during testing sessions, Test Administrators can see the status of each
student’s test under the status column. Completed tests show the score after the word
“Completed.” Tests that have just started and in which the student has not provided any
responses show as “Started.” Tests in progress show the number of items each student has
completed on their test.

              Tip!                 When a student completes a test, the status shows as
As students complete tests,        “Complete,” followed by the student’s score. In the sample
scores are displayed in the        above, the score is “5.” The score displayed will be each
session monitoring window.         student’s overall RIT score.

Beginning in January, student language will be selected at the beginning of a test. The TA
will be able to assign a different language for a student (the default language being English).

The test session management screens will time out after eight hours of inactivity.

6. Helpdesk Support

Helpdesk support contact information is provided through a button on the top of the Test
Administration screens. This links to the “Contact Us” page in the OAKS online portal, and
it describes how to contact the ESD and AIR helpdesks.
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ESD support contacts are listed below and also provided on the OAKS website:

                           http://www.oaks.k12.or.us/contact/ .

Region 1: Willamette ESD
       Help Desk at 1-800-970-TESA (8372) or locally 503-540-4470
               Amy Snook: TESA testing, Test data, Paper pencil orders, ELPA support
               Jesse Fields: Technical support
               Jared Nnemacher: Customer satisfaction
       Email: helpdesk@wesd.org

Region 2: Douglas ESD
       Contact Kristine Keizer
       Office: 541-440-4775 (locally) or 877-373-3684, ext. 4775 (toll free)
       Cell: 541-817-3114
       Email: asmtsupport@douglasesd.k12.or.us
       Website: http://www.douglasesd.k12.or.us/

Region 3: Umatilla Morrow ESD: Morrow, Sherman, Gilliam, Wheeler and Umatilla County
       General Assessment Support: Eric Volger at 541-966-3220 or
       Eric.volger@umesd.k12.or.us
       Data Support: Karen Brown Smith at 541-966-3124 or
       Karen.Brown@umesd.k12.or.us
       Website: http://ar3.umesd.net

Wallowa ESD: Wallowa County
      Contact: Linda Bauck at 541-426-4997, ext. 107, or lbauck@wallowaesd.k12.or.us

Malheur ESD: Baker and Malheur County
      Contact: Penny Grotting at 541-473-4824 or pgrotting@malesd.k12.or.us

Harney ESD: Harney and Grant County
       Contact: Gail Faulhaber at 541-573-4834 or faulhabg@harneyesd.k12.or.us

Union Baker ESD: Union County
      Contact: Mary Apple at 541-963-4106 or mapple@ubesd.k12.or.us

AIR helpdesk support is available throughout Oregon’s testing window, 7 a.m. to 5 p.m.
(PST) and is available over email or phone.

       AIR Helpdesk: 1-866-509-OAKS (6257)
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        AIR helpdesk email: oaks.helpdesk@air.org

Emails to the helpdesk will be automatically logged and will be responded to by project staff
within one working day (typically much sooner).

Urgent email requests will be given priority.

C. Student Login and Testing

Students must log in through one of the secure browsers. Double-click the browser, and the
                      session login page will appear, followed by the student login page.
       Tip!
To test, students     1. Enter a Session Number
must be in SSID.
The session number is created by the Test Administrator (in Creating Sessions). Students
enter this number to begin testing.




Session numbers are good for one day. If a student stops (pauses) the test, he or she can
continue on that day, using the same session number. However, if he or she wants to
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continue the test on a subsequent day, the student will use a new test session number that
will be generated by his or her Test Administrator for that day.

Students may go back and change answers to previously viewed items but only within the
same session. Once a test has been split across multiple sessions, students can go back only
                     to items seen in the new session.
       Tip!
 Tests expire if     Tests time out after 45 minutes of inactivity. Scrolling or keyboard
 not completed       activity resets the timer.
 within 45 days.
                     Each test expires 45 calendar days after the day it was started, and it will
remain in the system until it expires or is completed. Students may complete tests in multiple
sessions, using multiple session numbers, or in a single session.

Students must wait at least one day between testing opportunities in the same subject.

2. Log In Using SSID and First Name

Students enter their SSID and first name to log into the system. Students should enter their
full legal name as it appears in SSID. First name is not case sensitive and may be entered
with or without capitalization.

The first name and SSID must match a record in SSID. If a student enters an incorrect name
or SSID, a message will appear asking him or her to retry. Should two students try to log in
with the same login information, the second student who tries to log in will be unable to do
so and will receive an error message. Should students have difficulty identifying the correct
first name to use, Test Administrators can look up the student’s recorded first name and
SSID in the “Student Lookup” (the “Student Lookup” step described above).




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3. Verify Student Information

After a student enters the session number and first name and SSID, the student’s full name,
birthday, and enrolled grade are provided on screen for student verification. Test
Administrators may want to confirm this information for younger students.

Information presented on this screen is based on the SSID record for that student. Any
changes to birthday or grade will need to be changed in SSID and then will be displayed in
the OAKS Online/TESA system.

If all information is correct, students select “Continue” to begin testing. If information is
incorrect, they select “Cancel” to exit this student login.




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4. Wait for Test Administrator Approval

After clicking “Continue,” the student will wait for the Test Administrator to approve the
student from the Session Management screen. Students can be approved individually or all at
once.

Students do nothing while Test Administrators approve students. Selecting “Cancel” returns
the student to the previous screen.




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5. Student Home Page

Following approval by the Test Administrator, students see a screen listing the tests they are
eligible to start (as determined by the TA who selects subject when creating a session). If the
session the student is logging into was created for a single subject, only that subject will
appear. If the session was created for “All Subjects,” then multiple test subjects appear and
the student must select one. TAs should carefully monitor student selection when sessions
are open to all subjects.


             Tip!
   Monitor students to
   ensure the correct
   subject test is selected
   when session are
   created that are open
   to all subjects.




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Selecting one of these tests starts that test.

Should a student select and start an incorrect subject test, please call your DTC and/or ESD,
who will then call the AIR Helpdesk to request a reset in the database. This should be
avoided by monitoring students during test selection and by setting up subject specific
sessions.

Before testing, students should be encouraged to click the “Tools” button to view a tutorial
on testing tools.

Available tools include:

Button                         Overview


                               The “Next” button moves you forward in the test.




                               The “Back” button moves you back in the test.


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                            The “Mark” button allows you to mark a question for review. If you
                            want to remove the mark, click the “Mark” button again. When
                            marking, you should provide your best answer first and come back
                            to review your answer at the end of the test.
                            Click to see the list of previously viewed questions. Each will show
                            as Answered, Unanswered, or Marked. You can click on a question
                            in the list to go to that question.
                            The “Pause” button allows you to close the test in case you need to
                            leave the computer. You must log back into the test and be
                            approved by the proctor to reenter the test. Please note that you
                            will not be able to navigate to any previously viewed items in the
                            test, even ones that were marked.

                            The “End” button will appear at the end of the test after you have
                            answered and reviewed the questions. Once you have completed
                            the test, you will not be able to work on the questions again.


                            The “Periodic Table” button will appear if the Periodic Table is to be
                            used on the test. Click the “Periodic Table” button to open and
                            close the table.


                            The “Reference Sheet” button will appear if a Reference Sheet
                            containing math formulas is to be used on the test. Click the
                            “Reference Sheet” button to open and close the sheet.


                            Click “Comment” to report a major problem with the test question to
                            ODE.

A scroll bar will be displayed for questions that are too large to fit on the screen. Reading
and Science passages provide independent scroll bars so that students may scroll through the
passage and the associated items separately.

Answers may be removed from consideration with a strikethrough line created by right-
clicking on an answer with the mouse (or hit CTRL + mouse click for Mac OS 9). To
remove the strikethrough line, right mouse click (or CTRL + mouse click) on the answer
again.

A computer mouse must be used to navigate through the 2007–08 OAKS Online/TESA.

Students also have access to a Periodic Table and a Math Reference Sheet.



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Selecting “Return to Login” logs the student out of the session and requires reacceptance
from the TA to log back in. Students should be instructed not to click on this unless they
have entered incorrect login information and want to return to the login page to try again.

Clicking “Close” cancels the login and closes the test window. Should a student log in with
wrong SSID (mistyping the SSID could allow login as another student with that ID and the
same first name) and this login is identified by the TA or the student before the student
starts a test, clicking “Close” will cancel the login and allow the student to log in correctly.
No further action will be needed.

Students can also use the “History” button to see which subject tests they have completed.




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6. Launch a Test

The test appears in the secure browser after the student selects the test.




             Tip!                  Students must answer each item before going on to the
 Students can go back in a         next, but they are allowed to go back in the test to change
 test and change previous          previous answers.
 responses.
                                 If a student tries to start a test for which he or she has
completed all opportunities, a message appears.




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7. Pause a Test

Students may pause tests by selecting the “Pause” button. After pausing, previously viewed
items, including any marked items, cannot be viewed again.

When a student clicks the “Pause” button, a message appears asking the student to confirm
that he or she wants to pause. The student must answer the presented item before pausing a
test.




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8. Continue a Test

To continue a previously started test, the student follows the same process used to start a
new test but selects the option to continue a test that is in progress.

The following screen appears.




When a student continues a test, he or she will not be able to go back and view previously
seen items, even if they have been marked for review. Going back in tests is allowed only for
a current session; if a test is split into multiple sessions, the student can only go back to the
items viewed and answered in the current session he or she is working on.

If a test is disrupted (power outage, Internet connectivity disruption), the student will return
to the same test but not to the same item. When the test is restarted, unanswered questions
that were previously exposed to the student are now permanently excluded from the student.
If the student was working on a reading passage set, for example, the entire set is excluded.




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After completing a test, the student is presented with the following screen, prompting him
or her to review any marked items.




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If no items are marked, the system provides the option to review all items or to end the test.




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9. View Student Score Report

When a student completes a test, he or she is presented with the score.




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Appendix A
Troubleshooting Guide


Primary   Types of        Resolution
Contact   Issues that
          Users may
          raise
    Item Content or Graphics
ODE       Incorrect       Students should enter comments for item. ESD should contact
          graphic         ODE.
          displaying
ODE       Correct answer Students should enter comments for item. ESD should contact
          isn’t available ODE
ODE       Graphic is      Students should enter comments for item. ESD should contact
          hard to read    ODE.
AIR       Content         Ensure monitor resolution is set to 1024 x 768.
          appears large
          on screen
    User Management System
AIR       DTSA or DA      View error log for upload errors
          can’t upload
          file
AIR       Error when      Existing user profiles must be changed by re-uploading a
          trying to ADD record and changing the action to “Modify.”
          a user
AIR       Unable to       Existing users are deleted by re-uploading a record and
          delete a user   changing the action to “Delete.”
AIR       All menu items Initial, system-generated passwords must be reset before access
          are not         to the full site is granted. “Upload Users” and “View Users”
          appearing in    will not be accessible until passwords are reset.
          UMS
AIR       Unable to log   Whenever a user is updated (re-uploaded with “Modify” as the
          in to UMS       action) in UMS, a new system-generated password is created
                          and emailed. This password must be reset on first login after
                          the password is reset.
AIR       Error adding    Only DSA, DTSA, and IA can add users. DSA and DTSA can
          users           add users for their district. IA users can add users for their
                          institution.
    Test Delivery System (Oaks Online/TESA)
ITS       Student not      • Ensure SSID has been updated since 6/30/2007.

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      allowed to log    • Ensure SSID is correct.
      in (SSID isn’t    • SSID updates happen twice daily to UMS. Student may
      in the system)     need to wait 1 day to test.
ITS   TA can’t create   Ensure TA has proper role identified in UMS.
      Session
ITS   System check      Contact your IT or helpdesk support staff. Have them affirm
      fails             that you are using the recommended operating systems and
                        browsers.*
ITS   “Invalid           • Check for and remove any extra spaces from before or
      Session             after test session number.
      Number”            • Confirm that student is entering correct session number
      message when        and that session number is for a session created that day.
      entering
      session
      number
ITS   TESA is           If you have a fast Internet connection and questions are taking
      running very      more than five seconds to load, verify that you do not have
      slowly            performance problems connecting to other sites. If you believe
                        it is a problem with the testing site, please contact your ESD.
ITS   “Page not          • Check to see if you can access other sites over the Internet
      found”              to make sure that your Internet connection is functioning
      message when        properly.
      accessing the      • Run the System Check to ensure that your computer meets
      test                system requirements and is configured properly.
                         • Check to make sure that your operating system and web
                          browser meet the minimum system requirements listed in this
                          document.
                         • Check to make sure that your anti-virus, firewall, proxy,
                          and content filter systems are configured to allow inbound
                          and outbound traffic from the starttest.com sites.

                        You may need assistance from your school or division
                        technical support group to check these settings.

                      If you have checked all of these possible issues and you still
                      receive the “Page not found” error message, you will need to
                      contact your ESD for support. ESD contact information can
                      be accessed at http://www.oaks.k12.or.us/contact/.
ITS   All navigation  Anti-virus or firewall software installed on your machine may
      buttons are not interfere with test delivery. This software may be a stand-alone
      appearing or    application such as Norton or may be part of your browser.
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                                                                                     10/10/2007
            the test is       Most of these packages allow you to configure them to allow
            locking up        access to sites you approve as safe. Please refer to the help
            during            component of your anti-virus or firewall software for further
            navigation        assistance.

                              We are aware of some schools that are able to pass the system
                              check but have reported issues with test performance for
                              multiple students. We have been able to identify the source of
                              the issue as the site-specific network communication settings.
                              If you are experiencing this issue, please confirm that your
                              firewall, proxy, and/or content filters allow unrestricted
                              communication to and from the following:

                              Domains: programworkshop.com, starttest.com, starttest2.com
                              Ports: http(80), https(443)
                              IP Addresses: 66.70.68.224 and 206.188.17.0/24

                               If this does not address the issue and you have a content filter,
                               please temporarily disable or bypass the content filter to see if
                               this helps.
*Available earlier in this document and at http://www.oaks.k12.or.us/requirements/.
ODE help is available by contacting your ESD helpdesk. AIR (American Institutes for
Research) and ITS (Internet Testing Systems) help is available through the OAKS
Online/TESA helpdesk at oaks.helpdesk@air.org or 1-866-509-OAKS (6257).




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                                                                                      10/10/2007
Appendix B
User Roles in OAKS Online/TESA Systems

ODE Role                Test            User Management System (UMS)                   Online
Title              administration                   Role                              Reporting
                       (Oaks                                                         System Role
                 Online/TESA) role
ODE and Lead     None                  ODE administrators assign the                ODE and Lead
ESD                                    permission to target up to individual        ESD can view
                                       students.                                    aggregate and
                                                                                    individual
                                                                                    reports for the
                                                                                    state
District Test    None                  District Security Administrators (DSA)       DTC can view
Coordinator                            are responsible for creating DTSA, IA,       aggregate and
                                       and creating and managing TA (Test           individual
                                       Administrator) and RTA (Report and           reports in own
                                       Test Administrator) within their             district
                                       district. These DSA also have access to
                                       the student reports within their district.
District Test    None                  DSA can delegate their duties to             DTC can view
Coordinator                            District Test and Security                   aggregate and
                                       Administrators (DTSA). DTSA can              individual
                                       create IA, RTA and TA within their           reports in own
                                       district and view reports of all students    district
                                       within their district. The only difference
                                       between DSA and DTSA is that DTSA
                                       cannot create any other DTSA. DSA
                                       can create one or more DTSA for each
                                       district.
School Test      STA (School Test      Institution Administrators (IA) could        STC (IA) can
Coordinator or   Administrator can     be a district, school, or program            view aggregate
District Test    set up sessions and   administrator, based on whether their        and individual
Coordinator      view other sessions   institution code is a district, school, or   reports in own
(depending on    in school)            program. IA can create RTA and TA            school
level)                                 for schools within their institution. For
                                       example if the institution is a district,
                                       IA can create RTA and TA for all
                                       schools in that district. Similarly, if
                                       institution is a school, IA can create
                                       RTA and TA within that school. IA can
                                       also view student reports within their
                                       institution.



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                                                                        10/10/2007
TA   TA (can set up and    Report and Test Administrators (RTA)       RTA can view
     view own sessions)    can set up test sessions and conduct       aggregate and
                           tests in their schools. They can also      student reports
                           view student reports in that school.       for own
                                                                      class(es)
TA   RTA (can set up and   Test Administrators (TA) can set up        None
     view own sessions)    test sessions and conduct tests in their
                           schools.




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