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					Business Advantage
Services for Business

                        Train To Gain

Services for Business
A Note to Employers                                                      Other Services
South Devon College has organised its services for business
                                                                         •     Short Courses and Bespoke training
into a one-stop shop: the Business Advantage team.
                                                                         •     Apprenticeship training

Contact Business Advantage on (01803) 540600 or email
                                                                               Higher Level Professional Courses

Our services for business include short courses, professional            •     Letting Opportunities

courses, bespoke training packages, apprenticeships,                     •     Torbay Innovation Centre
work-based qualifications including NVQs, graduate projects
and networking events. Visit the Business Advantage web
                                                                         •     Business Networking

pages: for up-to-date course dates
and new services. In this booklet:                                       Training Quality Standard
                                                                         South Devon College successfully achieved the Learning and

Focus on: Adult NVQ                                                      Skills Council’s Training Quality Standard kite mark in 2007.

                                                                         The College was one of the first colleges in the South West
South Devon College offers Adult National Vocational
                                                                         region, the first to achieve recognised excellence in construction
Qualifications for employees aged over 19 years, in many
                                                                         and one of the first ten providers nationally to receive the
trade areas. This booklet provides details of the areas
                                                                         new standard award for employer responsiveness. The Training
available with funding information and eligibility criteria.
                                                                         Quality Standard is a credible employer-endorsed mark of
National Vocational Qualifications (NVQ)                                 customer service standards. It highlights excellence in provider
South Devon College currently offers the following qualifications:       responsiveness to employer needs and provider excellence
                                                                         in a particular vocational area. The aim of the kite mark is
Level 2
                                                                         to make it easier for employers to identify high quality local

•     Business Administration                                            training providers in their region.

•     Cleaning

•     Customer Service Business
                                                                         Cancellation and Transfer Policy
•     Customer Service Hospitality
                                                                         Bookings may be cancelled or transferred with no penalty
•     Food & Drink Service                                               if notification is received more than 10 working days prior

•     Retail Skills                                                      to the start date of the course. If less than 10 days’ notice

•     Team Leading
                                                                         is given a 100% charge will be made. An appropriate
                                                                         substitute will be accepted at any time.
•     Warehousing & Distribution (subject to approval)

•     Waste Management Operations (sub-contract)
                                                                         Staying in touch
Level 3

•     Hospitality Supervision
                                                                         We run regular, free business networking events for local
                                                                         businesses and produce a newsletter to keep businesses
Other qualifications are offered from time to time,                      informed about the latest developments in Business Advantage
please enquire for further details.                                      and at the College. Please indicate your interest via the enquiry
                                                                         form and we will contact you by return.

                                                                         In an independent survey of 127 of our customers undertaken
                                                                         in February 2007, 87% of our customers said they would
                                                                         recommend us. Don’t delay! Contact us to find out how we
                                                                         can help your business.

To find out more, contact Business Advantage on 01803 540600 or email: web:

                                Overcome skills shortages in your workplace by choosing
                                the right training for your staff.
                                South Devon College can support your business by
                                providing training and workplace assessments which will:

                                •     ensure that your staff have the right skills
                                      to work more effectively

                                •     be delivered at a time and a place to suit
                                      your business needs

                                •     increase productivity levels

                                •     ensure competiveness within your industry

                                •     support higher staff retention levels

                                •     create improved staff confidence,
                                      motivation and morale

                                The Learning and Skills Council (LSC) is the government body
                                that is responsible for raising the skills levels in England.
                                Government funding is available to help employees gain
                                their first full level two qualification and Skills for Life
                                first numeracy and literacy qualification.

                                The LSC’s initiative, Train to Gain is designed to help
                                businesses of all sizes get the maximum level of training
                                support for their staff.

                                The initiative aims to address the skills shortages that affect
                                industries today.

To find out more, contact Business Advantage on 01803 540600 or email: web:

There are two funding streams available, determined by employee eligibility.
These are fully funded and partially funded support.

•     Fully Funded
      Funding is available from the Train to Gain service for employees who do not currently hold the qualifications outlined
      on page 5 and who are undertaking their first NVQ Level 2 or Level 3 qualification (aged 19-25 yrs). This means that as an
      employer you will not have to pay for the training undertaken. In some cases as an employer you may also be eligible
      for wage compensation whilst the employee is at College and away from your workplace.

•     Partially Funded
      Partial funding is available for employees who already hold a Level 2 qualification or equivalent as outlined on page 5
      and who are undertaking a NVQ Level 2 or progressing on to a NVQ Level 3 programme, or who are aged over
      25 yrs and progressing on to a NVQ Level 3. This means that as an employer you will be required to pay a contribution
      towards training.

National Vocational Qualifications (NVQ)
The qualification is competence based and links the employee’s ability to perform a range of tasks connected to their work.
The employee working with an assessor will plan a programme of – and compile a portfolio of evidence to prove their level
of knowledge and competence. The qualification on average takes between six and nine months to complete.

Skills Advisors
A Skills Advisor from the College will provide a one-to-one dedicated service which will support your business training needs.
They will identify the skills shortages in your business and will create a tailored package of training and support. They will also
find funding to assist the training when appropriate and will evaluate the effectiveness of the training undertaken. The Skills
Advisor will visit you in your workplace at a time and place to suit you and will maintain regular contact with you to ensure
that your training requirements are met. The services of the Skills Advisor and the training needs analysis undertaken is
provided free of charge.

Our commitment to you:
South Devon College can offer National Vocational Qualifications (NVQ) with:

•     work based assessment leading to a recognised qualification

•     option of 15 hours of complementary training

•     an impact assessment of the training delivered

The following support is available to the employee/candidate:

•     an assessor who is contactable throughout the duration of the course.

•     access to outstanding facilities at the Newton Abbot and Vantage Point sites including the learning resources centre,
      state of the art IT provision and medical and welfare support from the College counsellor and nurse.

•     access to training either on a one-to-one basis or as part of a group

To find out more, contact Business Advantage on 01803 540600 or email: web:


                                               AGED 19 YEARS OR OVER

                                  YES                                                  NO

                  RESIDENT IN THE UK FOR LAST                           CONSIDER APPRENTICESHIP
                    3 YEARS AND / OR FULFIL                                    TRAINING
                    LSC RESIDENCY CRITERIA

                                  YES                                                  NO

                 HOLDS ANY OF THE EXISTING

                            YES                                                    NO
                 PROGRESS ON TO ADULT NVQ                           PROGRESS ON TO TRAIN TO GAIN
                   PROGRAMMES PARTIALLY                               NVQ LEVEL 2 & 3 PROGRAMMES
                          FUNDED                                             FULLY FUNDED

Existing Qualifications
1 or more A Level or 2 AS Levels

5 GCSEs or 5 O Levels at grades A-C 5 CSEs at Grade 1

BEC General Certificate or Diploma with Credit

Higher National Diploma or Higher National Certificate

Edexcel/BTEC First Diploma or Higher

C&G Operative or Craft qualification GNVQ Intermediate or higher NVQ Level 2, 3 or 4

Access course

The employee should also be:

•    employed with a contract of employment or

•    self-employed and have registered as such with HM Revenue and Customs or

•    a volunteer for an organisation and receive no payment for any work undertaken

To find out more, contact Business Advantage on 01803 540600 or email: web:

                                                                                            � Five Department Assistants from
                                                                                               Teign School, Kingsteignton with
                                                                                               South Devon College assessor,
                                                                                               John Fraser who were the first
                                                                                               group of students to enrol on
                                                                                               to the Business Administration
                                                                                               NVQ Level 2 training course.

The college has two great business training centres situated at Vantage Point, Paignton and Courtney Street, Newton Abbot.

Skills for Life
Free help and support is available for employees who need to improve their mathematics, reading or writing skills.
Improving numeracy and literacy skills can help increase an employee’s salary, enhance career development and increase
self confidence.

Areas that are covered include problem solving skills, working effectively in teams, identifying strategies for improving
learning and performance, communication, numbers and IT skills. Communication skills of listening, reading and writing
are developed so that the employee can give and follow instructions more effectively, improve use of grammar,
punctuation and spelling and gain a better understanding of written material. An ability to work more effectively with
numbers including calculating a quantity of items and comparing data will enable increased confidence in the workplace.

To find out more, contact Business Advantage on 01803 540600 or email: web:

NVQ Level 2 Qualifications – Summary                                            who are already competent in basic retail skills, progressing from
                                                                                the level one NVQ in Retail Skills and are wishing to demonstrate
Business Administration (awarding body – OCR)                                   competence already gained in the workplace. The qualification is
Candidates must have a good general knowledge of Microsoft                      competence based and links the candidate’s ability to perform a
Office programmes and have at least one year’s experience in                    range of tasks. The candidate will plan a programme of development
a business administrative role requiring a limited amount of                    working with an assessor to prove competence and knowledge gained.
supervision. They will already undertake a range of administrative
                                                                                Team Leading (awarding body – ILM)
duties including managing customer relations, managing diary systems,
                                                                                To be eligible for this qualification, candidates must have at least
organising business travel and accommodation, organising and
                                                                                six months experience in a team leading role. They must organise,
supporting meetings and preparing text from a variety of sources.
                                                                                supervise, monitor and review the work of a team on a regular basis.
Candidates must complete five units including two mandatory and
                                                                                They must also have knowledge of an employer’s policies and
three optional units. The qualification is competence based and is
                                                                                procedures. The qualification has been designed for team leaders
linked to the candidate’s ability to perform tasks related to their work.
                                                                                who are looking to motivate their team members and to achieve
Cleaning (awarding body – HAB)                                                  agreed outputs. There are four mandatory units including managing
This qualification is ideal for anyone who works within the cleaning            resources, health and safety, developing working relationships and
and support services.                                                           leadership plus option units which need to be undertaken.

Mandatory and optional units must be undertaken and these                       The course offers a flexible approach for employees and businesses
include health and safety awareness, promoting and maintaining                  from a variety of sectors.
service delivery, supporting team work, developing and maintaining
                                                                                Warehousing and Distribution (new provision,
positive working relationships with customers, communicating                    subject to approval, awarding body – OCR)
effectively in the workplace and cleaning.
                                                                                This qualification is available to those working within warehousing
Customer Service Business (awarding body – OCR)                                 with storage and logistics activities. Candidates will be able to
The aim of this training course is to improve the skills for those              demonstrate awareness of and develop skills including the safe
providing a service for customers, guests or visitors. It is ideal for          and efficient receipt, movement, storage, handling and dispatch of
employees working in shops, cafes, hotels and guest houses who                  goods in a warehousing and logistics environment.
have at least one year’s experience in a customer service role.                 Waste Management Operations (awarding body –
Five units must be completed. The topics covered include giving                 WAMITAB)
customers a positive impression of yourself and the business,
                                                                                This qualification is suitable for those working within the waste
delivering a reliable customer service, developing customer
                                                                                management industry. There are six mandatory units and four
relationships, resolving complaints, supporting customer service
                                                                                optional units. Topics covered include contributing to the maintenance
improvements in your business, developing personal performance
                                                                                of a healthy and safe working environment, promote and maintain
through delivering customer service, promoting additional products
                                                                                quality of the organisation’s work, complying with emergency
or services to customers and processing customer service information.
                                                                                procedures, controlling the removal of waste, preparing vehicles or
Customer Service Hospitality (awarding body –                                   plants for use on waste management facilities and contributing to
City & Guilds)                                                                  the protection of the environment. Performance and facility specific
As above tailored for the hospitality industry.                                 knowledge evidence will be gathered throughout the programme to
                                                                                demonstrate your level of competence.
Food and Drink Service (awarding body – HAB)
This training course will teach the employee how to adopt safe                  Level 3 Qualifications
working practice at all times in the workplace and how to work in
                                                                                Hospitality Supervision (awarding body – HAB)
an organised manner. The employee will acquire the skills needed to
                                                                                Candidates must be working in a supervisory position with two to
work in a restaurant, bar, or catering and hospitality outlet. There is
                                                                                three members of staff to manage and experience of ordering goods
a strong emphasis on social and technical skills, confidence building,
                                                                                and services. They must also have some knowledge of health and
cleanliness and urgency. Practical assessments in the workplace will
                                                                                safety within the workplace.
be undertaken. Delegates will need to be working in a food or drink
establishment to undertake this training course. To be eligible for             Five mandatory units and three optional units must be taken to achieve
this course the candidate must already work within a team of food               this Level 3 qualification. The topics covered include supervising the work
and drink personnel. They must also be able to access the internet in           of staff, establishing and developing positive working relationships
a quiet workspace to undertake on-line exams.                                   in hospitality, maintaining the health, hygiene, safety and security of
                                                                                the working environment, contributing to the control of resources,
Retail Skills (awarding body – OCR)
                                                                                maintaining food production operations, maintaining the food, drinks,
Candidates with at least six months experience working in the retail            housekeeping, portering and concierge, reception and reservations
sector and who carry out a range of tasks on a regular basis are                and booking services. There are many other topics which can be
eligible to undertake this course. This course is suitable for those            chosen related to the hospitality industry.

To find out more, contact Business Advantage on 01803 540600 or email: web:

   “         More than 145 of our staff have already passed NVQ Level 2
        qualifications in a variety of subjects and another 50 have passed or
       are in the process of taking basic skills courses to improve their literacy

               and numeracy. The training has made a real difference!
                       Maurice Lidster, Safety and Development Officer, Torbay Council

To find out more, contact Business Advantage on 01803 540600 or email: web:
Adult NAtioNAl VocAtioNAl QuAlificAtioN ENQuiry form

Please return the enquiry form by post or fax to:
Business Advantage, South Devon College, Vantage Point, Long Road, Paignton TQ4 7EJ
or fax to: 01803 540601

Contact Name:                          ________________________________________________________________

Job Role:                              ________________________________________________________________

Company Name:                          ________________________________________________________________

Department:                            ________________________________________________________________

Company Address:                       ________________________________________________________________





Tel. Number:                           ________________________________________________________________

Fax Number:                            ________________________________________________________________

E-Mail Address:                        ________________________________________________________________

Name of Employee:                      ________________________________________________________________

Job Role:                              ________________________________________________________________

Date of Birth:                         ________________________________________________________________

Average hours worked                   ________________________________________________________________
per week:

Please provide details of highest qualification currently held:


NVQ area interested in:                ________________________________________________________________

Signature:                             ________________________________________________________________

Date:                                  ________________________________________________________________
*Please complete one enquiry form for each employee

To find out more, contact Business Advantage on 01803 540600 or email: web:
Business Advantage, South Devon College,
Vantage Point, Long Road, Paignton, Devon, TQ4 7EJ
T: 01803 540600 E:

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