Make your vote count! by sdfsb346f


Make your vote count!

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									                                                                           East Lancashire Hospitals
                                                                                                                        NHS Trust

                                                                                                      Key Dates
                                                                                                      Friday 19th December
                                                                                                      – Voting packs dispatched to members
                                                                                                      Tuesday 13th January
Winter 2008

                                                                                                      – Closing date for election
Issue 02/

                                                                                                      Wednesday 14th January
                                                                                                      – Election results announced

                                                                                                      Should you wish to discuss anything regarding the
              The Quarterly newsletter for East Lancashire Hospitals
                                                                                                      election process, please contact the Membership
              Foundation Trust Members                                                                Office on 01254 732189.

Make your vote
As you will be aware, the governor                   and health policy in general
election process is now well under way.            • Be able to communicate and engage with
All members should have received a                   members and the local community
notice of election letter stating their            • Be committed to representing members and
eligibility to apply for a public governor           the wider community’s interests
position.                                          • Have a desire to contribute to future plans
     Voting for both staff and public governors      for the Trust
will take place between 19th December 2008
                                                   A governor is elected to serve as a
and 13th January 2009, with the successful
                                                   representative of their constituency and both
appointments being announced on 14th
                                                   staff and public governors are elected by
                                                                                                        It’s your newsletter,
January 2009.
                                                   members using a secret postal ballot.                you named it!
What is the role of a governor?                         The Public Governors for East Lancashire
NHS Foundation Trust governors are the             Hospitals NHS Trust will be made up as follows:
                                                                                                        In the first edition of the
individuals that provide a direct link between     • 4 from Burnley
                                                                                                        Membership Newsletter, we gave
the Trust, its patients, staff and local           • 5 from Blackburn with Darwen
stakeholders. The functions they perform go        • 3 from Hyndburn                                    members the opportunity to
beyond community liaison and they have             • 3 from Pendle                                      name their newsletter. Over fifty
statutory responsibilities with the potential to   • 2 from Ribble Valley                               suggestions were received, it was
have a significant effect on the management of     • 2 from Rossendale                                  decided that the winning name
the Trust.                                                                                              would be “In Touch”.
                                                   The Election Process
     The Council of Governors is responsible for                                                            This suggestion was put forward
                                                   Members who were interested in nominating
representing the views and interests of the                                                             by three members. Congratulations
                                                   themselves as a governor had to put their name
membership and the wider community,                                                                     to Mr John Williams of Burnley, Mrs
                                                   forward before 1st December 2008. Electoral
therefore allowing local people, staff and key                                                          Linda Brooks of Blackburn and Mrs
                                                   Reform Services (ERS) are conducting the
stakeholders to influence the development of                                                            Olive Gray also from Blackburn.
                                                   election process on the Trust’s behalf and will
hospital services, which is a key aim of a
                                                   issue all the necessary correspondence to            Each will receive £25 in Marks and
Foundation Trust. Governors are not responsible
                                                   candidates.                                          Spencer’s vouchers.
for the day to day management of the Trust
(e.g. setting budgets, staff pay) but they will    Candidates were asked to supply a short
work closely with the Board of Directors to        statement on why they feel they would be
ensure the future direction of hospital services   appropriate for the role and are also asked to      Inside this issue New Lead
reflect the needs of the local community.          declare any other interests they may have. ERS      Matron/Women’s and Newborn
Potential candidates should:                       then collate this information and produce voting    Centre/Time Capsule/Healthcare
• Have an interest in local hospital services      packs which will be made available to all           commission ratings and MUCH
                                                   members                                             MORE!

In Touch                                                                                                                     Issue 02/Winter 2008
Page/02                                                                                                                                                                                                                                                                                                                           Page/03

Getting our Message Across                                                                                                               Foundation Trust Application Update

You may have seen some of the                                                                                                            As members will be aware, we are                                            I believe that we can                                       are available from the Membership
negative news stories written                                                                                                            currently still in the application stage                                  continue to face the challenge                                Office upon request.

recently about East Lancashire                                                                                                           to become a Foundation Trust and                                    of achieving Foundation Trust status
Hospitals. We want you to know                                                                                                                                                                               with real confidence.                                                   Members can benefit from a variety
                                                                                                                                         we are still currently on target to
that we take this very seriously and                                                                                                                                                                                                                                             of different opportunities, such as
                                                                                                                                         become a Foundation Trust by
are doing all we can to promote                                                                                                                                                                                                                                                  invitations to quarterly member’s events
                                                                                                                                         February 2009. We have now been                                     Help us grow the                                                    and receipt of the Membership
public confidence in our hospitals
because to see our staff in action is a                                                                                                  approved to progress to the final                                   membership!                                                         Newsletter. It is hoped that additional
privilege.                                                                                                                               stage of the application process and                                                                                                    benefits for members will also be
    There are a number of “myths” in                                                                                                     the Independent Regulator for                                            The Trust has continued to develop                             available in the future.
circulation that are far from the reality of    Alan Green, Chairman, East Lancashire      Marie Burnham, Chief Executive, East                                                                              its membership and now has over 7,500
                                                Hospitals NHS Trust                        Lancashire Hospitals NHS Trust
                                                                                                                                         Foundation Trusts, Monitor, has
how your hospitals are working.                                                                                                                                                                              public members. The continual growth
                                                                                                                                         already been into the Trust to begin
                                                                                                                                                                                                             of the membership is encouraging and                                     Please encourage your friends and
                                                                                                                                         the process of assessing our ability                                illustrates just how many local people                                   family to become a member by
Myth                                           Reality                                    – There are more patient transport
                                                                                            ambulances to help patients get home         to become a Foundation Trust.                                       want to become involved in their local                                   using the form below.
Because of Meeting Patients’ Needs,            We are seeing hundreds more patients         after a doctor says they are well            Monitor have spent time reviewing                                   hospitals. However, we are still keen to
Royal Blackburn cannot cope                    – many more than when we had two             enough to go home.                           all our documentation, meeting the                                  build upon our membership and would
                                               A&Es. There are pressures because of       – We are getting patient’s medicines to        Executive Team and senior                                           encourage existing members to recruit
                                               these demands but we are taking action       them more quickly so they don’t have                                                                             any family and friends aged sixteen or
                                               to respond to these (see below).                                                          representatives and requesting
                                                                                            waits in hospital for them.                                                                                      older and living with the catchment
                                                                                                                                         evidence from Trust activities. Chief                               area. We have attached an application
Patients are sent home before they are         Patients are sent home only when a                                                        Executive, Marie Burnham, says                                      form for you to use and further forms
                                                                                              We would like to thank all of our

better                                         doctor says they are well enough.
                                                                                          members for their support and we want
Operations are going to be carried out in      A state-of-art, brand new mobile theatre   to work with you to allow the public to
a cabin on a car park                          is on the Burnley site to allow us to      see the true picture of what happens in        Patient and Public Membership Registration Form
                                               operate on more patients until our new     our hospitals. We already work closely         Please complete the following sections. The data will only be used to contact you about East Lancashire Hospitals NHS Foundation Trust and will
                                               facilities are open.                       with our staff and have just introduced        be stored and processed in accordance with the Data Protection Act.
                                                                                          staff champions to our Trust which is
Burnley General Hospital is being closed       Work on a new £30 million women’s          proving very popular. We also report           CONTACT DETAILS: Title* . . . . First name*. . . . . . . . . . . . . . . . . . . . . . . . . . . Surname*. . . . . . . . . . . . . . . . . . . . . . . . . . .
down and Phase V (PFI building on the          and newborn’s centre has begun. Phase      back to the local health Overview and
Burnley General site) is standing empty        V is currently full of patients. Burnley   Scrutiny Committees (the independent           Address* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
                                               General Hospital is central to our plans   groups who checks we are doing things
                                               as a centre of excellence for planned                                                     . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Postcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
                                                                                          right) who are happy that we are doing
                                               surgery. We are doing more planned
                                                                                          all we can in difficult times. But it is you   Telephone No: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Email: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
                                               surgery at Burnley General than ever
                                               before.                                    we want to hear from. We want your
                                                                                          help - let us know the best way to tell our    Preferred method of communication (please tick):                                             Email                     Post

   What is true is that we are seeing lots     why we are working with our partners to    side of the story. If you have any ideas
                                                                                                                                         ABOUT YOU:                Gender (please tick)                    Male                       Female                    Date of birth…………………………
more patients than ever before - in fact       try and make things better. For example:   about how we can improve our
we are seeing 14% more patients than           – We have moved some women’s               communication, please get in touch with        Ethnic Group (please tick):                          White British                                        White Irish                                           White/Other
when we had two A&Es. At our busiest,              health services to Burnley General     the Membership Office.
                                                                                                                                              Asian British/Pakistani                         Asian British/Indian                                 Asian British/Bangladeshi                            Asian British/Other
a patient needs treating urgently nearly           Hospital to give us space for more
every two minutes!                                 medical beds at Royal Blackburn        Alan Green              Marie Burnham
                                                                                                                                              Black British/African                           Black British/Caribbean                              Black British/Other
                                                   Hospital.                              Chair                   Chief Executive
    The fact is that demand for our            – We have employed more doctors and        East Lancashire         East Lancashire             Mixed White/Black African                       Mixed White/Asian                                    Mixed White/Black Caribbean                           Mixed other
services has never been higher, which is           nurses.                                Hospitals NHS Trust     Hospitals NHS Trust
                                                                                                                                         *Indicates a required field

In Touch                                                                                                        Issue 02/Winter 2008     In Touch                                                                                                                                                              Issue 02/Winter 2008
Page/04                                                                                                                                                                                                                       Page/05

Women’s and Newborn Centre –                                                                                 East Lancashire Hospitals
Burnley General Hospital                                                                                     are “Excellent”
                                 This major development covers 8000                                          The Healthcare Commission (the                             experience and we will work with our members,
                            square metres and the artist’s                   It is my intention that                                                                    primary care colleagues and patients to improve this.
                            impressions demonstrate the level of         Burnley General Hospital
                                                                                                             independent organisation that assesses
                            transformation the Burnley site will go      becomes a centre of                 the quality of NHS services) announced
                                                                                                                                                                           For now though, I could not be more proud of our
                            through before 2010. The centre forms        excellence for women,               that East Lancashire Hospitals NHS Trust                   staff for this fantastic achievement especially given the
                            part of a wider investment in Burnley        babies and planned                  has been rated as “excellent” for quality                  changes over the past twelve months. I would like all
                            General Hospital, including investment in
                                                                         surgery. By taking out the          of services and “good” for use of                          staff to take a moment to celebrate this achievement
                            theatres and support services. These will
                            help in transforming Burnley into a
                                                                         old buildings and investing         resources (excellent is the top rating                     and to know that I will continue to work alongside
                                                                         over £30m, the site will be

                            centre of excellence for planned surgery                                         nationally for quality of services). This                  them to continuously improve our services for local
                            (i.e. non emergency).                        fit for purpose and reflect         means that the health care we deliver to                   people.
                                                                         our aspirations for the
                                The state of the art centre will offer
                                                                                                             our patients has been independently
                                                                         best possible healthcare
                            more advanced tests and treatment for        for the people of Burnley
                                                                                                             assessed and awarded the highest                               The Trust was rated excellent for quality of services and
                            local women with higher risk
                                                                         and beyond.                         ranking possible.                                          good for use of resources based on performance during
                            pregnancies and will limit the number of                                                                                                    2007/8. In 2006/7 the Trust was rated fair for quality and fair
                            patients needing to go out of the area                                             Marie Burnham (Chief Executive East                      for use of resources.
                            for specialist procedures. A permanent
                                                                            As building the new              Lancashire Hospitals NHS Trust) said:
                            display is now available showing how         unit will start soon after

                            the new unit will look on the Burnley        the old buildings have                                                                         The Healthcare Commission said:
                            General Hospital site.                       gone, I hope that staff;
                                                                                                                      I think it is absolutely fantastic that East
                                                                         patients and visitors take

                               Marie Burnham, Chief Executive of                                             Lancashire Hospitals have achieved our best ever rating
                                                                         pride in the changing
                            East Lancashire Hospitals NHS Trust said:
                                                                         landscape of Burnley
                                                                                                             from the Healthcare Commission. Not only does this                  Based on our assessment for

                             “                                                              ”
                                                                                                             rating demonstrate we are managing our finances well,
                                                                         General Hospital.                                                                                       2007/08, East Lancashire
                                                                                                             but more importantly - the quality of care to our
                                      There has been much                                                    patients has been independently assessed as excellent,
                                                                                                                                                                                 Hospitals NHS Trust provided
                             talk about the changes to                                                       which puts East Lancashire Hospitals as one of the best             an excellent quality of
                             the Burnley General Hospital                                                                                                                    service to patients, having
We recently shared the                                                                                       clinically performing Trusts in the country. I hope our
                             site. I am pleased that now                                                     patients can take confidence that the services offered
new architect                people can see action. Some                 The next Medicine for                                                                               made significant
                                                                                                             by our hospitals have achieved such high
representations of the                                                                                                                                                       improvements compared

                             people have told me that                    Member’s event will focus           standards.
Women’s and Newborn          they thought this day would                 on the development of                                                                               with the previous year.
Centre at Burnley General    never come so I hope this                   Women’s and Children’s                 We have always known that we offer high quality
Hospital and more of         offers the local community                  services. Please see the            care to our community but to get this independently
these can be viewed at       the assurance that their                    additional insert for               endorsed is something everyone should take pride in.
www.hospitalsineastlancs     hospital has the brightest of               further information.                                                                              The Healthcare Commission assessments look at how well                     futures and is in safe hands.                                                     However, we will not become complacent as we             healthcare organisations perform in a number of different
                                                                                                             know there is still work to do especially around patient   areas of interest to patients and the public.

In Touch                                                                              Issue 02/Winter 2008   In Touch                                                                                             Issue 02/Winter 2008
Page/06                                                                                                                                                                                                                                               Page/07

Introduction of Lead Matrons                                                              A Glimpse                           Self management for people with
                                                                                          into the Past
                                                                                                                              long term health problems
                                                                                          On Wednesday 19th                   The terms “self care” and “self
                                                                                          November 2008, demolition           management” have been used a
                                                                                          workers at the old Blackburn        lot lately. Below, Janet Swan from
                                                                                          Royal Infirmary site unearthed      the Expert Patients Programme,
                                                                                          a piece of history. A time          explains about the revolution that
                                                                                          capsule, buried by Blackburn        these techniques can have –
                                                                                          mayor, Frederick Baynes, on 21      especially in the lives of people
                                                                                          June 1897 was discovered            who have a long term health
                                                                                          whilst demolishing the old          problem and who struggle to
                                                                                          Victoria Wing. The glass jar        cope, feeling they have lost their
                                                                                          was found under the                 independence or have given up.
                                                                                          foundation stone of the
                                                                                          hospital’s Victoria Wing and is
                                                                                          thought to contain a
                                                                                                                              The Expert Patients Programme is a free     affects you as a person. Learning         • Understand how to get out of that
                                                                                          commemorative medal, copies
Three Lead Matrons (pictured above) have been appointed as                                                                    6 week course which will help people to     that there is something you can do          downward spiral
                                                                                          of local newspapers and the
part of strengthening East Lancashire Hospitals NHS Trust. All                                                                learn how to manage their condition,        helps you to feel much more               • Communicate more effectively with
                                                                                          Infirmary’s latest annual
three Lead Matrons are focussing on ensuring the patient                                                                      achieve a better quality of life, think     positive.                                   your doctor or nurse
                                                                                          report. The Trust is working
                                                                                                                              more positively and start to take control                                             • Exercise and relax
experience is as good as it possibly can be. Hilary Wallbank,                             with staff from Blackburn
                                                                                                                              of their life again. The course is run by      I found the relaxed, friendly          • Manage depression and anxiety
Kathy Bonney and John Goodenough will provide a direct link                               Museum to remove and
                                                                                                                              NHS East Lancashire, usually in             atmosphere to be a real help. Also        • Eat more healthily
between patients and on-the-ground staff to the top level Trust                           preserve the items and it is

                                                                                                                              community venues, for two and a half        we have stayed friends and met up
Directors. All three Lead Matrons have worked within the Trust                            hoped these will be on display
                                                                                                                              hours per week.                             since the course!                            Courses in other parts of the East
for a number of years; with recent experience as Matrons for                              in the near future.
                                                                                                                                                                                                                    Lancashire area will start in the New
Hilary and Kathy, and as Manager of Patient flow for John.                                                                         A unique element of the course            Other participants on courses across   Year.
                                                                                                                              which helps many people accept their        East Lancashire and Blackburn with
                                                                                                                              illness and learn how to go about           Darwen have said:                              Programme Co-ordinator, Janet Swan

They will join the current Matrons and           Each Lead Matron will work on all                                            making positive changes, is that the                                                  says: “People from all walks of life join in
Ward Managers in ensuring that               the sites across the Trust, and they will                                        course is led by trained volunteers who           The course has made me              our courses which are free and open to
patients have the best possible              also have individual responsibilities.                                           have long term health problems              realise that I can have some say over     anyone who thinks they would benefit
experience within our hospitals by           Hilary is involved in workforce planning                                         themselves. This means they know how        my pain and not let it dictate my life    from talking to others in the same
working closely with their teams. They       which includes reviewing the skill mix                                           it feels. Sharing information and coping                                              situation. This includes people who are
will provide direction regarding             and training needs in the clinical areas,                                        strategies can also help people to feel        Doing this course has given me         struggling to cope with depression or
guidelines, policies, procedures and         and supporting the development of the                                            empowered.                                  back the confidence to get on with        anxiety as well as people who are
services to ensure that standards are        staff to meet the needs of the patients                                                                                      my life – it was like everything          suffering from long term physical

maintained to the highest attainable         at the highest level. Kathy is involved in                                           Jenny Watson from Blackburn             stopped when I became ill, until I        illnesses.”
levels. Their past experience enables        safeguarding adults and children, and                                            recently attended a course at Greenfield    attended the course.
them to understand the difficulties          also nursing policy. John’s remit involves                                       Community Centre. Her feedback was                                                        To find out more or to secure a place
experienced by staff within the clinical     making the patient journey through the                                           really positive. She says:                     The course is structured throughout    on a course, please telephone Janet

areas, and the importance of providing a     hospital as smooth as possible.                                                                                              the 6 weeks and will help you to:         Swan on 01282 610236. We can also
high quality service to our patients and                                                                                             We came together, all with           • Use action planning and problem         arrange for someone to speak to you in
their families. Ultimately everything they                                                The time capsule,                   different illnesses, but soon realised         solving to achieve your goals          your own language.
do will be about making patients’                                                         buried in June 1897                 that what we had in common was              • Understand your symptoms and how
experiences better.                                                                                                           our need to understand how illness             your condition affects you

In Touch                                                                                               Issue 02/Winter 2008   In Touch                                                                                                   Issue 02/Winter 2008

Infection Control Update
                                                                   the appropriate use of antibiotics has helped to achieve this. To
                                                                   further drive rates down we will be increasing our MRSA
                                                                   screening to include all elective patients by March 2009 and we
                                                                   will continue to enforce the “bare below the elbow” policy as
                                                                   part of our stringent hand hygiene measures.

                                                                   Emerging new technologies will continue to play an important
                                                                   role in infection control. These include such things as the
                                                                   introduction of Microfibre which ensures that each room is
                                                                   cleaned with a separate clean mop and cloth to avoid any cross
                                                                   contamination. This, along with other measures, has had a
                                                                   positive impact and it is hoped that the Trust will be able to
                                                                   maintain the reduction in the rates of infection, ensuring patient
                                                                   and public confidence in the cleanliness and safety of our
The Healthcare Commission recently confirmed
that the Trust had achieved over a 50%
reduction in MRSA bloodstream infections in                            The Trust recorded two cases of MRSA bacteraemia during
2007/08. This is the lowest number in the last 7 years and         November (at the time of going to press). This brings our year
has been achieved by the hard work and determination of            to date performance of 12 cases set against a benchmark of 14.
clinical teams and support staff from across the Trust. Hand       Along with Clostridium Difficile, this remains under the levels set
hygiene, high standards of clinical practice and cleanliness and   for our trajectories.

                                                                                            Membership Office
                                                                                            Contact Details
                                                                                            Lucy Tomlinson, Membership Manager
                                                                                            Foundation Trust Membership Office
01254 732189                                                                                Foundation Trust Membership Office
                                                                                            Trust Headquarters
Your feedback We welcome your opinions on the layout                                        Royal Blackburn Hospital
and content of this newsletter. If you would like to make                                   Haslingden Road
                                                                                            Blackburn BB2 3HH
any comments, please contact Lucy Tomlinson on 01254                                        Tel: 01254 732189
                                                                                                                                         Design & Production 01282 877929 [ref 37140 - 12/08]

732189 or email on                                               Enquiry Line: 01254 733000

                                  DATES FOR YOUR DIARY
                                                                                           Change of Details
Elections:                                     Medicine for Members’ events:
                                                                                           If any of your personal details have
19th December 2008 – Voting packs              Monday 19th January 2009, 7pm –             changed, please inform the Membership
dispatched by Electoral Reform Service to      McKenzie Medical Centre, Burnley            Office so that we can ensure you receive
members                                        General Hospital                            regular correspondence.
13th January 2009 – Closing date for           Thursday 22nd January 2009, 7pm –           You can amend your details by post,
receipt of ballot papers                       Auditorium, Learning Centre, Royal          by contacting Lucy Tomlinson on
14th January 2009 – Election results           Blackburn Hospital                          01254 732189 or by emailing

In Touch                                                                                                       Issue 02/Winter 2008

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