5 décembre 2003 Alexandre Fontaine -Confidentiel Corrective actions based on metrics.Capitalize on lessons learnt. Re-use of best practices.Benchmark your company performances vs. similar companies.Stay aware to new opportunities.Customer satisfaction survey.Talent development program to be implementedGoal: Continuous improvement and sustainable growthBuild a detailed plan to fill in the Gap.Use of bottom up approach as possible.Set clear targets, metrics, timeline.Set clear responsibilitiesGoal : Detailed action plan to be executed Use of standard business Metrics.Set a balanced score card (BSC) companywide for key indicators & specific metrics.Cascade this BSC to every levels with specific indicators per dept..Organize the quick collection of the results.Monthly review meetingsCommunicate around achievements & still to be doneGoal : decisions makingInvolve employees as much as possible.Encourage creativity & entrepreneurshipOrganize feed backUse of “champion’s model”Promote individual performance as well as team performance.Introduce a Winning culture planGoal : Stay focused and efficient246 KEY STEPS FOR EFFICIENT MANAGEMENT IN CHANGES AND TURN AROUNDS3ASSESS1MOTIVATEMEASURE5IMPROVE6BUILDDefine a 3 years strategy with goals.Breath an “out of the box”thinkingDefine the “as is”and “to be”.Clear statement of the “Gap Analysis”SWOT analysisIdentification of Key leverages.Goal: Strategic plan to be defined Share the vision within the company.Ensure buying in. Assign task, responsibilities and clear goalsSet evaluation processes to individuals.Set fair reporting processes to measure company’s achievements.Keep employees focused on actions plan.Make sure people have company support to implement.Goal : Speed and quality in execution.EXECUTE1243563