PC Tips Trouble Shooting by hdk10262

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									PC Tips & Trouble
Shooting
   I didn’t
  know that!
Short Cut Keys
 Shortcut keys are an easy
 way to complete tasks on a
 computer.
Short Cut Keys
 Ctrl   +   C = Copy
 Ctrl   +   V = Paste
 Ctrl   +   X = Cut
 Ctrl   +   B = Bold
 Ctrl   +   U = Underline
 Ctrl   +   I = Italics
 Ctrl   +   N = New Window
Press these keys to copy text
         or images.




  CTRL + X         CTRL + C
   try again!




Back
CORRECT!




      NEXT
Press these keys to paste text
         or images.




  CTRL + V         CTRL + P
   try again!




Back
CORRECT!




      NEXT
Press these keys to make text
            bold.




  CTRL + 1         CTRL + B
  try again!




Back
CORRECT!




      NEXT
Press these keys to cut out text
          or images.




   CTRL + X         CTRL + C
   try again!




Back
CORRECT!




      NEXT
Press these keys to view a new
           window.




   CTRL + N        CTRL + W
   try again!




Back
CORRECT!




      NEXT
Solving Computer Problems
 Explorethese simple
 steps to solve these
 common computer
 problems.
              No Sound?
Double click the speaker Icon in the
lower right corner to make sure
sounds are not muted.
          Click and drag controls to adjust




                 Double Click
                 Speaker
 When Problems Arise:
Did  I install anything
 before problem started?
Did I change any
 settings before problem
 started?
1 st   Step:

       REBOOT
2 nd   Step:
   Check
   Cables
      Power Connections

Check power
 cable at back
 of the
 computer!


Check power
 cable at the
 back of the
 monitor!!
             All Other Connections

   Keyboard cable connections……
   Check mouse cable connections…..
   Check Speaker cable connections…
   Check network cable connection…..
   Check TV out cable connections…

Make sure all these are connected ok!!
               Other Connections

   Check   Power cable connections……
   Check   Printer cable connections…..
   Check   Microphone cable connections…
   Check   serial connections…..
   Check   Monitor cable connections…

Make sure all these are connected ok!!
3 rd   Step:
   Report
   Problem
   Reporting the Problem
 Tellyour teacher the exact
  message or type of problem?
 Describe any changes in the
  computer that have occurred.
 The teacher will report the
  problem to Tech Help.
What does this symbol mean?




    No           Sound is
  Smoking         Muted
   try again!




Back
CORRECT!




      NEXT
What is the 1st step to computer
       trouble shooting?




   Check for         Restart
    loose              the
    cables          computer
   try again!




Back
CORRECT!




      NEXT
  What is the 2nd step to
computer trouble shooting?




 Check for        Restart
  loose             the
  cables         computer
   try again!




Back
CORRECT!




      NEXT
What is the 3rd step to computer
       trouble shooting?




                    Report
   Open the
                      the
   computer
                    problem
   try again!




Back
CORRECT!




      NEXT
Common Errors
      Safe Mode… Your
        computer is not
        broken. Only that it
        was not shut down
        properly or
        something did not
        load properly.
      Solution:  Shut
       down properly
       and restart the
       computer.
         Common Errors




Possible Cause: Computer is not logged
 into the network or has lost network
 connection.
Solution: Reboot and/or check your
 network cable.
         Frozen Application
      Application locks up and refuses to
                   respond

Solution: Reboot the computer
Select the application not responding and
click End Task button
         Illegal operation
    Program has performed an illegal
              operation.
Solution: Restart the application or restart
               the computer
     Once a glitch…twice a trend (call
              manufacturer)
     General Protection Fault
 This occurs when you are running an older
                 program

Solution: Contact software publisher and see
           if program has update.
     Insufficient Memory
  Don’t have enough memory to run the
 program. A program may be closed but
   fails to relinquish its resources. This
usually refers to RAM memory…not hard
                 drive space.

   Solution: Restart computer, which
   flushes out everything in memory.
    Fatal Exception Error
    BSOD (The Blue Screen of Death)
linked to conflicts caused by duplicate DLL
   files (Windows Device Drivers) usually
     happens when running two or more
                  programs.
Solution: Shut down the computer
 When a computer starts up in
safe mode, what should you do?




 Report the      Restart the
  problem         computer
   try again!




Back
CORRECT!




      NEXT
What does this error mean?




A hacker has   The computer
attacked the   might not be
  computer       logged on
   try again!




Back
CORRECT!




      NEXT
What should be done about a
    frozen application?




 Restart the   Reinstall the
  computer      software
   try again!




Back
CORRECT!




      NEXT
What should be done if an
insufficient memory error
         appears?




 Restart        Report
   the            the
computer        problem
   try again!




Back
CORRECT!




      NEXT
     Virus
Mean lil’ Buggers
      A virus can enter your
        computer through:
       Email attachment

       Shared files through
        disk, instant
        messenger, or
        network
       Trojans through
        visiting a website.
Name one way a virus can enter
       your computer.




 By attaching     Through
    a used        shared
    mouse           files
   try again!




Back
CORRECT!




      NEXT
 Protecting Data
Things to Do...Every
 Day
 Update the Virus Software
 Backup Data

 Run Windows Update

 Run Ad Aware to search for
  spyware
           Ad Aware is FREE!




   http://www.lavasoftusa.com/support/download/

								
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