Volume 26, Issue 26 February 2010
LETTER FROM OUR CEO
Dear Employees and Friends of ReadyOne
I trust everyone had a safe and happy holiday
season and that you have all returned to work well
rested and ready to help us have a successful year
in 2010. I’m most happy to report we’re only two
weeks into the year and we’ve already begun to
receive some very good news from our customers.
I will detail some of this information later in this
letter when I address our various operating
divisions. Meanwhile, let me tell you of some
exciting events happening at ReadyOne Industries.
In late December we were visited by the President On January 19th, 2010, Gilbert Montoya,
of Protect the Force Group. They are interested in Deputy Commander for DSCP visited
teaming with ROI on several new projects. On ReadyOne operations.
Friday, January 15, 2010 we hosted the Café y Pan
Dulce event sponsored by the El Paso Hispanic
Chamber of Commerce. The EHCC is the best and
most active Hispanic Chamber in the Country.
ReadyOne is a supportive member of the EHCC
and our own Cynthia Dearo is a Director for this
fine organization. On Tuesday, January 19th, ROI
hosted Mr. Gilbert Montoya, Deputy Commander,
Plans and Operations for the Defense Supply
Center Philadelphia. Mr. Montoya and his team
are responsible for 90% of revenue at ReadyOne.
Contracts from DSCP are responsible for
Continued on page 2…
Inside This Issue
Letter from our CEO 1-2 ISO Department 6
Team SDV Fort Bliss/ReadyOne Industries 1st car 3 World Class Manufacturing – Lean Mfg. Training 7-8
Presentation Ceremony to Beaumont Army Hospital 4 Post Traumatic Stress Disorder 8-9
Quality News 5-6
Continued from page 1…
employing over 1,000 of the 1125 people employed at ROI. On January 26th ReadyOne will be hosting a team from
JPEO. The JPEO group is responsible for JSLIST and the new JC-3 Chem-Bio suits that are so important to ReadyOne.
We are always excited to host visitors at ROI. We love to show them our great facilities. More importantly, we are
excited to have them meet and speak with our motivated employees who work so hard to meet the goals and objectives
of our customers.
Russell Gibson and his team have been working diligently over the past several months to research and select an
Enterprise Resource Planning System (ERP) that will help ReadyOne efficiently and effectively move into the future.
I’m happy to announce Russell has signed an agreement to purchase the Epicor software system. Many of you were
involved in the selection process and will be even more involved in the implementation phase over the next several
ReadyOne is ISO compliant. At the request of our customers we made a commitment to be ISO certified by the end of
February. Richie Ybarrra, ISO coordinator has requested and been granted an extension to March 31, 2010. Your
cooperation with Richie Ybarra to finalize this project is expected and appreciated.
We are happy to announce the promotion of Cynthia Dearo to Director of Products for ReadyOne Industries
• We received Delivery Order 16 for delivery of 24,000 JSLIST suits to be delivered in late May
• We received a letter from DSCP indicating their intent to extend production thru option year # 2 for the Navy
Work Uniform totaling 100,000 jackets and 100,000 pants.
• ReadyOne received an excellent rating on our First Article Submissions for JC-3
• We received great comments from NATICK on our M & D (research and development) submissions.
• We are very excited to announce the addition of Loretta Helmsworth to the ReadyOne team as General Manager
of the Packaging division reporting to Cynthia Dearo. Loretta brings with her a very successful career in plant
management in US and Mexico locations.
• Mr. Jim Young who retired after a successful 35 year career with Green Bay Packaging has been hired as a
consultant to ROI. Jim’s experience will enable Loretta and her team to become more efficient and better able
to fulfill the future needs of our customers in Packaging and Cornerboard.
• Significant new orders have been received from GSA to supply boxes for February delivery.
• Commercial customers have indicated a strong desire to do more business with ROI in 2010.
• Current customers have written several letters of satisfaction with ROI services
• JDW Insurance has moved their records to ROI’s secure Document Storage facility
• ROI has received notification from NIB that we have been selected by NIB to be a sub-contractor for a very
important new business venture that will commence late April. More information on this exciting project will be
• Another new contract with a very significant customer will be announced in the next addition of our news letter.
• ROI completed a very successful four month phase-in for our POV subcontract with SDV Command Source to
include building renovations and modifications.
• January 5, 2010 ROI received and processed the first car for a single soldier that was deployed.
Once again, the good news I’m able to report every other month is the result of the great work done by the dedicated
employees of ReadyOne Industries with the support of our very active Board of Directors.
Tom Ahmann, President and CEO
Team SDV Fort Bliss/ReadyOne Industries 1st Car
Written by Joshua Hopper, General Clerk
Agent delivering vehicle to ReadyOne
After months of preparation, varying from building repairs, new security system installation, and endless
hours of training, ReadyOne as part Team SDV was fully prepared for its first vehicle to arrive. Within 24
hours notice from Fort Bliss’s ITO the VPC (Vehicle Processing Center) already had prepared an in-
processing packet and was waiting for the arrival of a vehicle for a soldier who had already been
On the 7th of January 2010 at 1:00 PM the VPC received a call from the ITO, informing us that a soldier
and POV (Privately Owned Vehicle) were on their way. Team SDV immediately pulled the prepared
packet and prepped the inspection bay for the arriving vehicle. Having all supplies ready ranging from
rags, tire gauge(s) to a camera and safety equipment Team SDV was ready. At 2:09 PM SGT Pope arrived
with the POV and all documentation including a POA from SGT Laguna to store her vehicle. SGT
Laguna already being deployed in support of OIF was unable to store her POV herself. SGT Pope from
her unit, being a true team player, agreed to be her agent. Shortly after signing in, he was asked a variety
of questions by the General Clerk as part of the process. Unfortunately, one of the questions was, does the
vehicle have a full tank of gas. With a smile he admitted it only had a ¼ tank. We kindly explained that
for safety reasons we needed it to be full and he generously agreed to fill the tank.
Before his departure, SGT Pope conducted a detailed inspection of the POV annotating all findings on a
DD788 form. SGT Pope was given a customer comment card and was encouraged to fill it out. Before his
departure we thanked him, SGT Laguna and their unit for their service to our country.
Presentation Ceremony to Beaumont Army Hospital of 220+
John Radjen (YRC Trucking Co), MG, USA Ret, Bill Riley (Rotary Club), Col
James Baunchalk (CO of WBAMC), Russell Gibson (CFO of Ready One
Industries, Inc.), CSM Luciano (Comd Sgt Maj of WBAMC), Tom Georges
(President of Rotary Club of El Paso), Stan Okies (Karam Co).
On December 10, 2009, Russell Gibson and other members of our community proudly
presented to the Commander of William Beaumont Army Hospital (WBAMC), two-hundred
Lap Blankets, to be used for presentation to the Wounded Warriors hospitalized with injuries
incurred in Iraq and Afghanistan. The donation was in response to Soldiers commenting that it
was quite cold in some parts of the Hospital, and they would appreciate having a light blanket
to cover themselves when not in their hospital bed. The project was spearheaded by Russell
Gibson through his association with the Rotary Club of El Paso and Retired Major General
Bill Riley. Through ReadyOne’s close relationships with Polartec and YRC Trucking Co.,
over 600 yards of fleece material was donated to the cause and transported to ReadyOne
without charge, Upon receipt of the material, operators in our Training Room made the
blankets which were then embroidered with the logos of all three companies participating. In a
ceremony at the Command HQ of Col James Baunchaulk, the Commander of WBAMC and
his Command Sergeant Major, the blankets were presented and Col Baunchalk expressed his
appreciation for this free-gratis gift to the Hospital. He said the lap blankets, made of fleece,
would be greatly useful to our injured Soldiers, especially during the recent spate of cold
weather in El Paso.
Russell Gibson, CFO
GARMENT: Month of December defect levels by production line: DHU (Defects
per Hundred Units) Goal is 2.0 %.
Production #Defects DHU% Total Seconds % Seconds
JSLIST Coat 27,436 310 1.13% 0 0
JSLIST Trouser 28,367 456 1.61% 38 0.13%
NWU Blouse 10,920 177 1.62% 104 0.95%
NWU Trouser 9,618 228 2.37% 81 0.84%
PCU Level 4 Wind Shirt 83 0 0 0 0
PCU Level 5 Jacket 87 0 0 0 0
PCU Level 6 100 0 0 0 0
Beyond Pant 270 4 2.09% 0
Beyond Jacket 521 3 0.58% 0 0
The Top 3 defects for the month of December.
JSLIST (CPO) Coat: 26- Over edge Hood Panel, 24-Auto Set LP-RT & LT Sleeves, 23- Hem Sleeve Bottoms
JSLIST (CPO) Trouser 38- Set Slide Fastener right side, 34- Join Inseams, 28- Auto Set 1x1 Loop to Leg
NWU Blouse 50- Fell Close Sides, 21- Attach Sleeves to Armhole, 20- Tack Lapel
NWU Trouser 50- Outseam , 38-Auto Attached Belt Loops,32- Attach Band waist with elastic.
PCU Level 4 Wind Shirt No defects
PCU Level 5 Jacket No defects
PCU Level 6 No defects
Beyond-Pant 2- Bottom Hem, 1- Set Female Snap, 1- TS Loops
Beyond –Jacket 3-TS Sleeve, 1- Make Rt. Flap, 1- Sew Hook
January –December 2009 YTD Totals
Production #Defects DHU%
JSLIST Coat 384,572 3,727 0.97%
JSLIST Trouser 390,018 4,938 1.27 %
NWU Blouse 137,406 2,778 2.02%
NWU Trouser 135,379 3,146 2.32%
PCU Level 4 Wind Shirt 4,280 45 1.05%
PCU Level 5 Jacket 18,538 302 1.63%
PCU Level 5 Pants 18,456 400 2.17%
PCU Level 6 Jacket 1,954 5 0.26%
PCU Level 6 Pants 1,139 3 0.26%
Beyond L6 Pant 1,735 21 1.21%
Beyond L6 Jacket 1,814 10 1.55%
Congratulations to all the employees in the sewing production lines for achieving and maintaining the Goal of 2% DHU or less. Keep up
the good quality work.
First Articles were submitted for approval of the Chemical Suit called JC-3 that includes Gore seam sealing technology. We will begin
production as soon as official notice of approval is received. The JPM-IP Protective Clothing Team Conducted a 2 day Inspection
Training to ReadyOne personnel on visual and dimensional inspection of the JC-3. Our thanks go to Laurie Welch, Lynne Hennessey,
Carlos Custodio, Kimberly Sampson, and Magdalena Mulherin and ReadyOne participants for sharing their time and knowledge.
Continued on page 6…
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PACKAGING DIVISION: Month of December defective rate (Goal 2.0%) & Scrap
PRODUCITON DEFECTS Defective DHU% SCRAP RATE SCRAP
GSA 77,375 1,504 1.94% 1,504 1.94%
Commercial 633,921 1,464 0.23% 1,464 0.23%
Total Corrugated 711,296 2,968 0.42% 2,968 0.42%
“ReadyOne employees continually
improve our organization to deliver
world class quality to our customers.”
María Elena Jiménez, Quality Manager
As I mentioned in December’s newsletter, ReadyOne Industries is preparing for ISO 9001:2008
Certification in the spring of 2010. Significant efforts have been implemented and are on-going
to ensure that all of our employees support our Quality Management System (QMS) and the
established controlled procedures and documents it contains. Our QMS manual is a living,
breathing document that everyone has a huge role in keeping current and relevant. With proper
education and training, our employees will continue to improve our organization and produce
world-class quality products and services for our customers.
Privately Owned Vehicle Storage (POV)
One new challenge that we have successfully implemented is the Privately Owned Vehicle
Storage division. This division stores vehicles of active-duty single deployed soldiers. The
vehicles are kept in a controlled and enclosed facility and are serviced on a monthly basis and
can be kept for the soldier for as long as an entire year or more if required. This service gives
the deployed soldier the piece of mind that their vehicle will be kept secure and serviced while
they are out defending our country.
A recent internal audit was conducted on the POV Storage facility and to their respective
established Standard Operating Procedures (SOP’s). The objective of this process review was to
determine whether ReadyOne’s POV Storage facility and Vehicle Processing Center (VPC)
maintains proper documentation and conducts business according to procedures located within
the facilities’ approved SOP manual. The post audit report determined that the operation was in
compliance and was given a “Conforming” grade. Good Job Team!
New projects such as the one mentioned above are constantly being reviewed and implemented
by our Executive & Management teams. As new challenges are continuously presented,
ReadyOne Industries must remain diverse in adapting to these challenges and provide the
resources necessary to overcome any challenges that come our way.
World Class Manufacturing: Ready One Industries’ Lean
As we receive the New Year 2010, we are embarking in an incredible journey that will take us to places and
experiences we have not seen. This past two weeks have been exciting for all of us here in Ready One. We
began training in the fundamentals of Lean Manufacturing. Covering every aspect of flexible manufacturing:
Introduction to LM
The Cost of Manufacturing
Total Elimination of Waste
Walk the Line
Just in Time
Sequence to Lean Implementation
OEE=Overall Equipment Effectiveness
Value Stream Mapping
During our training, we took our Line managers, supervisors and support staff through a rigorous process of
developing a true understanding of the seven deadly sins and the real impact they have in the cost of
manufacturing in the industry: Excessive Transportation, Excessive Inventory, Excessive Motion, Excessive
Waiting, Overproduction, Over processing and Defects.
It was understood from the very beginning that it was not going to be an easy task; we are facing one of the
toughest industries (The Garment Industry) to apply the principles and philosophy of Lean Manufacturing,
plus the fact that sometimes people are resistant to change. We are challenging the current concepts and
creating our own synergy to break any deterrents that might try to change our course and our determination.
Our main focus is the total elimination of waste and in the process, the development of this new Lean Culture
that will change how we work and eventually how we live. During our sessions we covered the basic 5S,
Visual Management, Error Proofing, Team Development, Just in Time, Kanban System, Takt Time, Cycle
The idea behind the training is not only to expand on the fundamentals of Lean Manufacturing, but to begin
the process of developing our Lean Teams with the intent of launching our Kaizen Events on selected areas
that are within the overall strategic planning.
In the first days of the training, there was cautious participation from the supervisors as well as from the Line
Managers, but as the sessions progressed; they became aware of all the different Lean tools that can be helpful.
As we addressed some of the current issues in their specific areas, they felt more comfortable and began to
involve themselves in the discussion and participate with all of us.
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We emphasized the importance of creating a continuous flow from the start of small parts through the end of
the final inspection, the need to work together as a team and to encourage not the individual efforts, but the
overall effectiveness of the team.
We talked about Lean Metrics and the importance of assessing and documenting all those indicators that are
necessary to determine how well we are doing and what areas we can improve on. Following the discussion
on metrics, we touched on the importance of mapping processes on a Value Stream Graph that represents the
Present and Future States.
Overall it was a very successful training session. We emphasized the concept of Zero Defects and Quality at
the source. In the last few sessions, there was a lengthy discussion on some of the attributes of lean
manufacturing that presented some difficulty related to the application and the soundness of it. In other words
the supervisors and line managers considered that in paper it looks easy to do, but in the real world it presented
a challenge and discussion took place regarding the consideration of a kind of hybrid lean in order to be able to
balance the lines and maintain continuous flow.
We are preparing ourselves to plan and execute several more Kaizen events during the year, and begin the
process of aligning our processes in accordance to the lean principles in every department and at every level,
from the operators at their stations to our packing and shipping departments. We will work diligently with
every person on an individual level, but we will also work as teams to reach our intended goal of streamlining
all the operations. We will take special consideration of all AbilityOne employees and if we have to make
special concessions or do special setups for their work stations, we will do our very best to bring them into
Lean Manufacturing Coordinator, Engineering Department
Post-Traumatic Stress Disorder (PTSD)
Many Americans suffer from post-traumatic stress disorder (PTSD). According to the National
Institute of Mental Health, approximately 7.7 million Americans age 18 or older suffer from PTSD.
PTSD does not discriminate and can develop at any age.
Post-traumatic stress disorder is a type of anxiety disorder that can occur from a traumatic event
such as the injury or death to someone. For example, many people have suffered from PTSD as
the result of the September 11th World Trade Center attacks. Wars are other major events that
have resulted in numerous individuals being diagnosed with PTSD.
The symptoms of PTSD fall into three main categories which are: repeated “reliving” of the
event(s), avoidance and arousal.
The first category is called repeated “reliving” of the event which disturbs day-to-day activity
Some of the symptoms related to this category are
flashbacks, repeated dreams, recurrent distressing
memories and physical reactions. For example, many
soldiers would be classified in this category as they might
have witnessed their fellow soldiers killed in combat.
The second category of the type of symptoms that occur
from PTSD is known as avoidance. Avoidance involves a
lack of the emotional side such as feelings and detachment,
Inability to remember important aspects of the trauma,
boredom, and a sense of having no future. People with
these types of symptoms tend to be more “numb” about life overall and for the most part don’t care
The final category of symptoms from PTSD is arousal. Individuals that undergo arousal have a
difficult time concentrating, have sleeping difficulties, have paranoia, get irritable and have outbursts
of anger. The “little things” in life tend to bother these people more.
There are different aims at treating individuals that suffer from symptoms of PTSD. Some ways are
by having the individual recall the event(s) express their feelings and getting the individual to gain
some sense of control over the experience. Also, support groups are very helpful as many people
share the same experiences.
Another common form of treatment for PTSD is through medication. Medicines can help to reduce
anxiety and nervousness. Prozac, Zoloft, and Paxil are antidepressants and very common in
helping to treat PTSD.
There is no cure for PTSD. However, with the right support groups and other forms of treatment,
PTSD can be controlled.
Ruben Gutierrez, Vocational Counselor