Get documents about "Corporate Travel Consulting and Provisioning Business
Description
Corporate Travel Consulting and Provisioning Business
Document Sample
DIMENSION DATA SUCCESS STORY
Corporate Travel Consulting and
Provisioning Business
Dimension Data architects a solution that enables
a corporate travel business to respond to changing
market dynamics with agility
Dimension Data’s recommendations pave the way to a
20% to 30% saving in IT costs
Industry
Travel
Country A complex consulting by providing high-value, low-cost
South Africa engagement paves the travel services to corporate clients.
Challenge way for Dimension Data to To do this, it needed to ensure that
Due to recent legislative changes that assist a leading corporate travel bookings could be processed
affect travel agencies’ commission travel agency to realise a electronically with the greatest ease
structures, the company needed to remarkable 20% to 30% and speed.
ensure that travel bookings could
saving in IT costs. Our
be processed electronically with the
greatest ease and speed, in order to
solutions and services have The company was weighing-up the
maintain its profitability. enabled the company’s CIO merits of undertaking a large-scale
to focus his energies and in- migration to a centralised, consolidated
Solution
After evaluating the appropriateness of
house resources on finding processing model, and away from
various technology solutions, hardware ways to further reduce costs its legacy platform which was highly
and software, Dimension Data and improve efficiencies by distributed. At the time, each of the
developed a comprehensive three-year leveraging IT. nine different travel entities under the
IT budget and plan that would allow company’s umbrella was operating its
the company to move from its current
Client Overview own IT systems, which translated into
position to its desired state.
widespread duplication of costs as well
travel consulting and provisioning as comprised efficiencies. However,
Results business in South Africa, and owned the company’s in-house IT resources
▲ The company successfully 100% by a diversified facilities were neither appropriately skilled nor
migrated from a distributed conglomerate. The company has a staff geographically positioned to deploy or
processing platform to a thin complement of 2,000 spread across adequately support a centralised;
client centralised platform, 120 branches throughout South Africa. high-availability processing platform.
without any disruption to its The company is the dominant player
services in the South African corporate travel The company was looking for a partner
▲ The client reaped a 20% market, representing the top nine travel that could assist it to migrate from
to 30% saving in IT brands in this geography. its legacy platform to a thin client
costs immediately upon centralised platform without disruption
implementing Dimension Business Challenge to its current services.
Data’s recommendations At the time of our engagement, the
▲ The company is benefitting client faced a variety of technology and Relationship History
from the application of business challenges. Due to recent This is represents Dimension Data first
business-appropriate legislative changes that have affected contract with this client. The engagement
service levels to each of its travel agencies’ commission structures, was the result of an unsolicited business
technology areas the company needed to find ways to requirements workshop.
optimise its profitability, specifically,
DIMENSION DATA SUCCESS STORY Corporate Travel Consulting and Provisioning Business
Services Provided
A series of initial workshops with the client’s IT manager
provided us with the opportunity to gather information
about the company’s specific technology challenges. It
quickly became clear that the organisation would not
succeed in achieving its cost reduction goals if it continued
to approach IT in a disparate, disjointed fashion. An
aggressive consolidation exercise was called for. Significant
time and effort went into evaluating the appropriateness
of various technology solutions, hardware and software.
As a next step, Dimension Data undertook to develop a
comprehensive three-year IT budget and plan that would
allow the company to move from its current position to
its desired state. The plan encompassed a large-scale
technological shift and involved moving from predominantly
capital spend to operational spend.
As a first step, as part of the Plan service function, we
Finalisation of this deliverable took almost a year. During participated in a series of workshops with the client’s IT
this time, a high degree of trust was established between manager which enabled us to gather information about the
members of the Dimension Data team and the client. The company’s specific technology challenges. Next, also as part
level of effort that went into this endeavour was certainly of the Plan service function, we developed a comprehensive
not wasted; the client reaped a 20% to 30% saving in IT three-year IT budget and plan. Upon acceptance of our
costs immediately upon implementing Dimension Data’s proposal, the client engaged Dimension Data to deploy the
recommendations. new solution, which moved us to the Build service function.
Finally, as part of the Support and Manage service functions,
Impressed with our performance on this front, the client we are currently providing a comprehensive managed service
subsequently engaged Dimension Data to provide a for the new centralised infrastructure.
comprehensive managed service for the new infrastructure.
The contract is structured in such a way that Dimension Value Derived
Data owns the lion’s share of the infrastructure, so the Breadth of technology domain expertise
client’s capital outlay is minimal. Once new hardware or A key differentiator for Dimension Data in this engagement
software has been purchased, we subsequently install, was the breadth and depth of our technology expertise.
support and manage it on the client’s behalf. The client was impressed that we were able to talk
authoritatively across the full spectrum of technologies
How We Delivered within their environment and that we were able to pull
Dimension Data demonstrates a holistic approach to together an integrated, holistic solution.
service delivery with its Services Continuum. Clients can
engage with us at any point and in any order along the Partnership approach
Services Continuum. At each stage, Dimension Data uses This particular engagement is significant in that it involved
proven methodologies, which are governed by industry best both Dimension Data and the client taking a ‘leap of faith’.
practice and integrated toolsets. From our perspective, our team took a risk in the sense that
it channelled a significant amount of time and resources
into a consulting engagement for which we did not charge
a fee. This courageous move ultimately bore fruit with us
“The client reaped a 20% to 30%
subsequently being awarded a full managed service on
saving in IT costs immediately upon
the back of our efforts. Similarly, the client needed to put
implementing Dimension Data’s its trust in Dimension Data to identify the best technology
recommendations.” roadmap and have faith in our recommendation to undertake
an aggressive consolidation exercise.
DIMENSION DATA SUCCESS STORY Corporate Travel Consulting and Provisioning Business
Business-appropriate metrics Ability to focus of core business issues
As part of our consulting engagement, significant effort In addition to realising a remarkable 20% to 30% saving
went into establishing appropriate service levels for each in IT costs, Dimension Data’s solutions and services
technology area. The Dimension Data team spent many have enabled the company’s CIO to focus on strategic IT
hours with the client’s IT manager ensuring that the metrics initiatives, instead of worrying about daily IT operations.
associated with each service were business-appropriate. He is free to focus his energies and in-house resources
Dimension Data believes that when it comes to service on finding ways to further reduce costs and improve
levels, ‘one size doesn’t fit all’ and our ability to offer clients efficiencies by leveraging IT.
a wide selection of Service Level Agreements (SLAs),
sets us apart.
Plan Build Support Manage Improve Innovate
Identify Business Implement Break Fix Full Lifecycle Support of Strategy and Commercialisation
Benefits Technology and Monitoring Infrastructure and Systems Evolution of New Ideas
Step 1 Step 3 Step 4
Participate in a Deploy the new solution within Provide a comprehensive managed service for the new
series of workshops the client’s environment centralised infrastructure
to gather information
about the company’s
specific technology
challenges
Step 2
Develop a
comprehensive three-
year IT budget and plan
Justify Technology Manage To Reduce Costs To Maximise Return on Investment Innovation
Investment Project Risk
For more information please visit www.dimensiondata.com/services
