Reframing Resi A Therapeutic Way Forward Congruence What does it by lindash

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									         Reframing Resi
    A Therapeutic Way Forward

      Achieving congruence:
What does it mean within systems &
         organisations?

John Avent: The Salvation Army Westcare
      & Marg Hamley: Berry Street
   Introduction of Therapeutic Residential
                 Care Pilots
What does this mean for organisations?
 - It needs a whole of organisation change management
approach
 - All systems need to embrace the concept, design,
introduction, ongoing support and maintenance, review
and evaluation of these pilots.
How do you manage staff working in different models
with different needs & profiles?
What happens when you expect to change one part of
a system or organisation whilst maintaining the rest?
   CONGRUENCE
Definitions:
    internal and external consistency, perceived by
    others as sincerity or certainty of thinking and
    approach
    the balance between self, other and context
    Anglin – 3 properties including Consistency,
    Reciprocity and Coherence
Core challenge:
    How can we achieve congruence in the service of
    children’s best interests?
                                                                  Congruence,Reinterpreting
    Anglin, James P., (2002) Pain, Normality and the Struggle for Congruence,Reinterpreting Residential Care
    for Children & Youth, The Haworth Press, Inc. New York.
Anglin’s 5 levels of operation
1.   Extra agency level (e.g. contracting, funding, liaison);
2.   Management level (e.g. administration, budgeting,
     resource allocation, personnel management);
3.   Supervision level (e.g. overseeing care workers, team
     development, programming, residential care);
4.   Carework & teamwork level (e.g. working individually
     and collectively with youth & family members,
     completing reports, linking with community
     agencies);
5.   Youth resident and family level (e.g. daily living,
     visiting).
                                                                   Congruence,Reinterpreting
     Anglin, James P., (2002) Pain, Normality and the Struggle for Congruence,Reinterpreting Residential Care
     for Children & Youth, The Haworth Press, Inc. New York.
       Anglin’s 11 Interactional
              Dynamics
1.   Listening and responding with respect;
2.   Communicating a framework for
     understanding;
3.   Building rapport and relationship;
4.   Establishing structure, routine and
     expectations;
5.   Inspiring commitment;
                                                                   Congruence,Reinterpreting
     Anglin, James P., (2002) Pain, Normality and the Struggle for Congruence,Reinterpreting Residential Care
     for Children & Youth, The Haworth Press, Inc. New York.
        Anglin’s 11 Interactional
           Dynamics (cont)
6.    Offering emotional and developmental
      support;
7.    Challenging thinking and action;
8.    Sharing power and decision making;
9.    Respecting personal space and time;
10.   Discovering & uncovering potential;
11.   Providing resources.
      Anglin, James P., (2002) Pain, Normality and the Struggle for Congruence,Reinterpreting
      Residential Care for Children & Youth, The Haworth Press, Inc. New York.
ORGANISATIONAL CULTURE
 Culture is the social or normative glue that
 holds an organisation together: It impacts
 on:
   all areas of organisational life;
   the way in which work is done;
   relationships between organisational
   members, right across the organisation;
   and
   how we feel about our work and each
   other, services, young people, their
   families and communities.
     HOW WE CAN WORK TOWARDS
           CONGRUENCE
1.  Focusing on all 5 levels of operation and each
    of the 11 interactional dynamics
2. Articulating and reinforcing organisational
    culture
For example:
    Viewing self & group with pride
    Perceived specialist unit versus continuing
    management of existing services
    Wanting to improve on past performance or
    do things differently
 HOW WE CAN WORK TOWARDS
     CONGRUENCE (cont)
Sharing information and working co-operatively
across all systems
Leaders as developers, helpers and supporters
of others
Maximising outcomes for youth & families
Supporting & encouraging innovation & change
Reflective practice and supervision, defusing,
debriefing, training & development seen as
essential
Trust, respect and openness of communication
between CSO’s and Department of Human
Services
Essential Design Elements (P.3) : Definition
     of Therapeutic Residential Care

Therapeutic residential care
environments for children and young
people must:
Work within a congruent organisation
fully supporting the therapeutic care
 model
Essential Design Elements (p 4 & 5):
 Organisational Values and Culture
The organisation has a clearly
documented statement of its
values and culture consistent
with its aspirations and capacity
to provide a therapeutic care
environment
   Essential Design Elements:
Organisational Values and Culture
Commitment to achieve congruence of
pilot project and other interactional
dynamics in organisation;
Commitment to achieve congruence of
therapeutic endeavours with service
system;
Documented mission consistent with
commitment to responding to trauma &
attachment
Commitment to pursue organisational
cultural competence.
            ACTIVITY
Each table has been allocated one of the
4 requirements under Organisational
Values and Culture
Discuss, using the questions provided,
what you need to do to work towards
meeting this requirement
Appoint a scribe and a spokesperson
Your notes will be collated and
distributed

								
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