Delilah Gomez

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					                                  Delilah Gomez, MSM,PMP
6000 Shepherd Mountain Cove #603                                                (512) 466-4928
Austin, Texas 78730                                                   


 Talented, results oriented professional with 10+ years of experience in information technology.
 Excellent communicator with experience working with all levels of technical knowledge while
 accomplishing client and company goals.

      Expertise in working with stakeholders         Using User Interface mockups for
      Defining business processes                     communciation
      Completing technical analysis                  Interfacing with Technical Team (Application
      Producing project documentation                 Design)
       (Project Charters, Project Schedules,…)        Using tools for creating reports (MS Project,
                                                       SQL tools)

 One of my major strengths is adaptability. Able to wear multiple hats: project manager, analyst, web
 developer. This adaptability can be seen in my work history illustrating a variety of industries.
 Ability to handle any task given.

Professional Experience

 Senior Business Analyst/Lead                                      Dec 2004 to May 2009
 Health and Human Services Commission IT (Malteo, Inc. / Titan Corp. Contractors)
    Developed project documents: Project Charter, System Requirements Specifications (SRS),
      Project Schedule and Project Estimates.
    Worked closely with stakeholders, customers, users and development team.
    Created technical and detailed documents.
    Attained customer approval for technical documents.
    Used Object Oriented Analysis and Design techniques.
    Ensured 508 compliance for web application.
    Performed, monitored, documented application testing.

    State Policy Development Project: Worked closely with customers designing a web application
      to meet the business needs of three different groups. Using JAD sessions and Use Cases to
      gather business requirements. The functionalities being designed and developed include work
      flows, timelines, reporting capabilities, uploading files, and authentication and authorization
    2-1-1 Project: Completed web application from start to finish. Implemented new functionalities
      and maintained existing application. The functionalities designed and developed include search
      capabilities, reporting capabilities, uploading files (XML), and secure functionalities requiring
      logging capabilities.

Resolution Specialist                                                   Feb 2004 to Oct 2004
Dell Inc. (Spherion Contractor)
     Provided technical support to Dell customers who required escalation to a 2nd tier support team.
     Worked with clients to understand all aspects of technical issue.
     Completed additional projects that are unique in nature and require strong analytical ability.
     Determine correct solution for technical issues, providing customer satisfaction.
     Implemented solutions for the clients based on cost factors to the clients and company.
     Provided technical support to clients in a timely matter.

Technical Team Lead                                                      Sept 2000 to Mar 2003
C-bridge Corp.
     Completed web-based projects, including project lead tasks as well as application development.
     Managed a team using the Rapid Delivery Methodology development life cycle.
     Interfaced with client, gathered requirements, documented projects technical information,
       created a website prototype, approved all information with client and managed the project
     University Web Project: Completed two web applications. Functionalities designed and
       developed included reporting capabilities, uploading files, downloading files and processing
       transactions using Common Line standards. Based on a J2EE 3-tier architecture utilizing JAVA,
       HTML, JSPs, AS400 RPG calls and Websphere 4.0.
     Loan Portal Project: Worked on the specifications, design and development of a security
       administrative console worth about $400,000. Designed and implemented Single Sign-On
       capabilities and electronic signatures using E-pin. Used Lotus Domino Directory Services
       (LDAP), JNDI and Websphere 4.0. Designs based on a J2EE 3-tier architecture.
     Release E Project: Developed a major high-tech company’s enterprise B2E client intranet portal
       using Tibco Portal Builder. Designed the portal architecture, documented the design principles,
       developed Single Sign-On approaches, created content, layout, personalization templates, and
       integrated existing applications into the portal.

 System Engineer                                                     May 1990 to Sept 2000
 Electronic Data Systems Corporation (EDS)
    Provided technology solutions to clients regarding communications, billing, stock brokerage,
      health care, state government and world sporting events.
    Utilized EDS Systems Life Cycle methodologies to gather project requirements, design the best
      technologies, and implement projects on customer sites or remote sites.
    Developed and customized a major stockbroker’s system for the Internet B2C project. Used JSP
      pages, JavaScript and HTML for developing Internet pages and Visual Age for Java
      development environment. Developed queries using SQL for retrieving data in different formats.
    Created a customized communications billing system. Technologies included Sapphire Web
      Server and BlueGill 1to1 Server to take mainframe print streams of bills and reproduce for
      customers to view and make payments. Design functionality included allowing customers to
      download bills into excel sheets.
    Produced a Workflow Management Application used to track business processes across multiple
      enterprise platforms. Used C++, Inconcert Workflow and OO techniques for development.
     Created models and sequence diagrams using UML and Rational Rose. Employed
     ObjectQ/DSAP to communicate between both legacy and new systems.
    Transferred and maintained State Comptroller Accounting System. Transferred State Budget
     System from an EDS IBM Mainframe to a State IBM Mainframe. Involved in resolving
     customer software problem issues, analyzing software changes and producing time estimates.
     Performed cycle on-call duties and fixed cycle software problems. Trained users on new system.

Technical Skills
       Industry Tools                Development               Graphics             Platforms

  Object Oriented Analysis and           JAVA                  Adobe              Windows NT
  Design (OOAD)                                             Dreamweaver
  Unified Modeling Language            JavaScript              Flash              Windows XP
  Rational Unified Process              HTML                  Fireworks                UNIX
  Agile Software Development              CSS                 Freehand
  Microsoft Suite (Project,              XML                  Illustrator
  Excel, PowerPoint, VISIO)
  Issue Tracking Systems –                SQL                 Photoshop
  PVCS, Bugzilla


 Masters of Science in Management (Information Systems Security)
 Colorado Technical University (Colorado Springs, CO)

 Bachelors of Science in Systems Design - University of Texas (San Antonio, TX)

 Associate Pre-Engineering - Austin Community College (Austin, TX)


Project Management Professional (PMP) Certification          Currently Pursuing 2009
IT Project Management                                        August/September, 2009
MCTS Microsoft Project                                       September, 2009
Information Systems Security Certificate                     May, 2004
Project Management Training                                  December, 2004
Web Design using Multimedia                                  August, 2003
JAVA Certification                                           February, 2000

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