1Latitude Consulting Group 888-577-2797 www.latitudecg.com Paths to Optimizing the Extended Enterprise Managing Knowledge Transfer Learning and certifi cation management solutions can reduce the administrative cost and eff ort to manage learning in a large, dispersed channel. More importantly, these solutions can drive channel certifi cation to improve performance by giving customers a consistent, positive experience. In the extended enterprise performaanc of the knowledge-intensive channel greatly depends on channel partners. High performing partners can easily acquire the knowledge they need to perform their function. They know your products and services, how to provide customer service, and what branding rules they must follow. When channel partners number in the thousands, training and certifi cation programs set standards to ensure that each partner delivers the same high levels of service as another dealer in the OEM’s sales channel. Implementing and managing the transfer of knowledge for these partneer presents unique barriers. • Geographically dispersed workfoorc • Product offerings changing at ever increasing rate • Can’t use traditional command and control to ensure compliance • Broad array of skills needed to serviccin offerings may exceed capaciit of any one individual • Channel training given less priority than other training initiatives 􀀤􀁂􀁖􀁔􀁂􀁍 􀀯􀁆􀁕􀁘􀁐􀁓􀁌􀀁 􀀣􀁂􀁍􀁂􀁏􀁄􀁆􀁅 􀀴􀁄􀁐􀁓􀁆􀁄􀁂􀁓􀁅 􀀰􀀦􀀮􀀁􀁂􀁏􀁅􀀁 􀀱􀁂􀁓􀁕􀁏􀁆􀁓􀀁􀀱􀁓􀁐􀁄􀁆􀁔􀁔􀁆􀁔 􀀤􀁉􀁂􀁏􀁏􀁆􀁍 􀀱􀁐􀁓􀁕􀁂􀁍 􀀤􀁉􀁂􀁏􀁏􀁆􀁍 􀀱􀁆􀁓􀁇􀁐􀁓􀁎􀁂􀁏􀁄􀁆 􀀱􀁂􀁓􀁕􀁏􀁆􀁓􀀁􀀰􀁏􀁍􀁚 􀀱􀁓􀁐􀁄􀁆􀁔􀁔􀁆􀁔 􀀬􀁏􀁐􀁘􀁍􀁆􀁅􀁈􀁆 􀀵􀁓􀁂􀁏􀁔􀁇􀁆􀁓 Latitude Fact Sheet Th e Extended Enterprise Delivered 2 LATITUDE CONSULTING GROUP FACT SHEET Knowledge Transfer KNOWLEDGE TRANSFER INITIATIVES LATITUDE SOLUTIONS • Extended enterprise-wide learning management system • Blended learning to attain higher training ROI • Certifi cation program to improve customer service • Ready Solutions learning management system (LMS) for extended enterprise partnne learning, so training and certifi cation operate effi ciently. Departmental skills planning ➣ View department from a skills perspective to identify gaps and ensure proper coverage ➣ Planning tools to analyze skill gaps at a departmental and individual level ➣ Management can set training and certifi cation goals for individual students “Set-and-forget” planning ➣ Manager enrollment and approval ➣ Interest lists linked to auto-enrollment and notifi cation processing ➣ Interest lists directly linked to certifi cation or technical curriculum Supports extended enterprise organizational structure ➣ Training “locales” for targeted distribution of learning according to local requirements ➣ Defi ne demographic units (region, product line, business size, etc.) in channel ➣ Assign corporate and channel employees to multiple position codes at multiple demograaphi units Flexible, cascading certifi cation structures ➣ Curriculum, required and elective training requirements at an individual and organizatioona level ➣ Capture interrelated technical curriculum requirements ➣ Organizational training/certifi cation objectives as certifi cation requirements for managers ➣ Certifi cation progress tracking capabilities tied to incentive plans ➣ Structured and individualized programs Defi ne Your Channel A learning managment suited for large knowledge-intensive channels adapts to diff erent market needs. Th e corporate organizatiio can control access to LMS features and conteen and defi ne learning requirements according to diff erent groups of users. GLOBAL PARTNER COMMUNITY PARTNER Extended Enterprise Learning and Certifi cation Features The extended enterprise with a knowledge-intensive channel needs to select the combinaatio of learning management and certifi cation products and services that will meet the dynamics of their industry and their organization’s performance objectives.