1Business Need Both British Petroleum suppliers and customers needed access to BP pricing and marketing information to accuratell forecast and meet customer demand. Before the NGLNow project, providiin this information to suppliers was a long and laborious process that resulted in suboptimal capacity utilization and higher costs for all stakeholders: BP, its suppliers, and its customers. By providiin customers and suppliers access to BP’s ERP systems through a web-based supply chain exchange, information could be shared and used in a more timely and efficient manner, reducing costs and adding value for everyone. Solution Latitude worked with key stakeholders and users and developed a system visiio document describing system conceept and goals. From that a detailed design document, system specifications, look-and-feel templates, and a style guide were developed. Personas, scenarrios and usability analysis reports defiine the key roles and users of the new system. After gathering and analyzing the business and system requirements, Latitude designed, developed, and implemmente a centralized, public-facing, web-based source of information about the BP business unit. Latitude Consulting Group 888-577-2797 www.latitudecg.com NGLNow Supply Chain Exchange British Petroleum (BP) British Petroleum’s Natural Gas Liquids (NGL) business unit transports products from gas production plants and refi neries to wholesalers, retailers and brokers across North America through intricate rail and truck lines. Natural gas liquids, including ethane, propane, butane, and sulfur, are derivatives of natural gas, extracted during gas refi ning. Th e Extended Enterprise Delivered Latitude Application Development Case Study 2 Customers and suppliers could log onto a more secure area and access reports directly from BP’s ERP systems. Security for the site was enforced using LDAP technology. An Order Management systte allowed schedule updates to be communicated to plant personnel. To wrap up the project, Latitude created transition documentation and provided training, so BP’s IT staff could handle ongoing maintenance and support. A future enhancement tracking tool proviide them with a mechanism to manaag changes and updates to the site, and WebTrends software provided site usage tracking reports. Results • Improved British Petroleum communiccatio and relationship with its customers and suppliers • Reduced resources needed to proviid frequently requested data to customers and suppliers • Developed a customer-oriented percepptio of BP by providing greater value to its customers and suppliers in a competitive and rapidly-changiin marketplace. LATITUDE CONSULTING GROUP CASE STUDY NGLNow Supply Chain Exchange Latitude created and implemented a web-based supply chain exchange for BP NGL customers and suppliers. By making ERP data more available, information could be shared and used in a more timely and effi cient manner, reducing costs and adding value. FOR MORE INFORMATION Ashok Kumar of Latitude Consulting led this business initiative. For more information, contaac him at (888) 577-2797 or by e-mail to insights@latitudecg.com.