the right mix the right mix by alendar


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          J U N E 2004

p4 • Melbourne Bus
     Link Corporate
  Excellence Award
                              the right mix
                         Boral Country supplies concrete throughout the regional areas of Victoria with a fleet of
                         77 agitator trucks. Rod Giles is the Concrete Operations Manager for the company and,
                         as such, has the responsibility of keeping those 77 trucks on the road and on schedule.
                         Rod is a great believer in professional training for his 77 drivers and has enlisted the
                         services of DECA Training to ensure that the men behind the wheels of those trucks
                         have the right skills and the right attitude.
   p7 • New trucks       “It is essential that our drivers are fully familiar with all road laws and that they have
     Boost our Fleet     practical training in the correct methods of handling modern vehicles,” Rod said.
                         “I was also keen to have them trained on the job as far as possible. With our rigid
                         schedules for getting concrete to building sites at the right time, I cannot afford to
                         have too many drivers off at any one time.”
                         Rod Giles said that the fact that DECA Training could carry out the two-hour theory
                         sessions in various local centres and the practical training in Boral’s own trucks during
                         their day to day delivery of concrete, was a major decision in using DECA Training.
  p8 • 11th Annual       “The feedback I have had from the 35 drivers who have completed the course so far
  Golf Day – Simply      is very positive,” he said. “We are getting the best out of our vehicles as the drivers
                         put the DECA Training into practice.”
        Sensational      DECA Training’s Ron Gunn said it is essential for his trainers to be able work on the job
                         with the drivers so they can tailor their training program to suit that particular application.
                                  From the top
                                  A Drop of Medicine?
                                  Vehicle crash costs are a real ‘bug bear’ for many fleet operators.
                                  Whilst some fleets insure their vehicle assets through insurance companies, others choose to self-insure
                                  or partly self-insure. Either way, it does not alter the penalty of financial burden that the high frequency
                                  of fleet vehicle crashes brings to companies, large and small. It is not uncommon for the financial costs
                                  to be astronomical.
                                  Of course when we talk about vehicle crash costs, most people only consider the cost of damage to
                                  their vehicle and that of other vehicles or property. The high costs of injury or even death are
                                  surprisingly not often mentioned.
                                  What about the lost productivity of those employees involved in vehicle crashes and the consequential
                                  lost productivity of those administrative staff who have to clear up the resultant aftermath? Arranging
                                  quotes, liaising with insurance companies and repairers, organising replacement vehicles, completing all
                                  the necessary paperwork? This also comes at a high cost premium to the company involved.
                                  Another unfortunate but true fact relating to fleet vehicle crashes is that they represent a
 Ian Bushby | Managing Director
                                  disproportionately high percentage of the total ‘at fault’ crashes on Australian roads. Most of us were
                                  trained to get our drivers licence by our parents or local driving school, regrettably we were only taught
                                  a few basic road laws and how to master the controls of the vehicle. This was all we needed to pass
                                  the test. However, we weren’t taught survival skills!
                                  Driver Training is the real solution!
                                  You will find a myriad of stories in this edition where clients have made huge gains as a direct result of
                                  driver training and being committed to the cause of reducing road trauma and the high costs that are
                                  Shouldn’t you too consider some preventative action? You owe it to yourselves, your clients, your staff
                                  and most of all to the community at large.
                                  Vehicle fleet crash and maintenance costs represent an acute financial headache for so many
                                  corporations. To do nothing is not a solution.
                                  To call DECA Training for some preventative medicine is a real solution.

                               DECA Training
                              a nationwide capability
page 2 | DECA training news
Neil is a happy owner
Neil Dyson has a BIG job. He is a director of the bus company founded by his grandfather and has responsibility for some 330 coaches and
buses operating throughout Australia. Dysons have recently acquired Cobb & Co and Bell Street Bus Lines and are currently building a huge
complex in the Melbourne suburb of Bundoora to consolidate their operations.
Last September Neil decided he would treat himself to a new car and selected the new BA Falcon GT. He commutes each day from Kilmore to
Bundoora and wanted a sporty car that was fun to drive but it also had to be comfortable and double as a family car at weekends. The BA GT
fitted the bill perfectly. Now, 30,000 km later he ‘still looks forward to going out in the morning and driving the GT to work.”
“The GT is a pleasure to drive,” Neil said. “The versatility of the V8 engine is excellent. It has so much torque that you can drive out of a
suburban street corner with only 1,000 revs on the tacho without changing down yet there is an enormous amount of grunt in the upper rev
range to provide all the fun you want.”
He particularly likes the excellent clutch and gearbox in the GT that make handling the car in city traffic so easy. If he has a criticism it is that
there could perhaps be a bit more differentiation in the dash and instruments in the GT to the other Falcon models.
When he took delivery of the GT, Neil also took advantage of the Ford Performance Vehicle familiarisation day where owners are taken through
           various manoeuvers and shown the capabilities of the car.
                                   “We were also shown exactly how to use the ABS braking system and what the consequences are if you turn
                                             off the traction control,” Neil said. “ It was terrific to learn just how well it can perform.”
                                                                 Originally a motor mechanic by trade, Neil worked in the Dyson maintenance
                                                                                workshops until 10 years ago when his father retired and he then
                                                                                      became a director of the company. His ‘other’ car is a
                                                                                            1934 Ford Tudor that is hot-rodded and fitted with a
                                                                                                 Chev V8. This might just give the impression
                                                                                                     that Neil Dyson has a fair amount of petrol
                                                                                                         flowing through his veins!

Training saves waste
One of New Zealand’s leading providers of waste and environmental services, Waste Management
NZ Ltd, has proven that professional driver training saves in more ways than one.
In the 12 months after the company invested in driver training services with DECA Training
in 2003, there has been a dramatic 21.7% decrease in motor vehicle accident claims.
The training program, along with other preventative measures, was undertaken by
Waste Management’s Auckland based collection division.
Waste Management’s major operations cover collection, treatment and disposal of waste
plus expanding services in organic recovery and inorganic recycling. The company is
currently expanding its operations into selected Australian markets.
DECA Training provided a series of short training courses for Waste Management’s drivers
to improve their skills in a range of transport-related subjects. These included sessions
on traffic law for the purpose of safer driving, realisation of driving hazards and
risk-reduction techniques and pre-start checks on vehicles. In-cab assessments were
also done with the drivers to assess any adverse driving habits.
Other areas where DECA trainers were able to assist the company were in
providing upgrading of Driver Licenses as well as specific training on fork lifts,
front end loaders, side and rear loaders and low entry vehicles. Training was also
conducted covering dangerous goods, wheel, track and roller endorsements.
Based on these excellent results, Waste Management has commissioned DECA
Training to provide Intelligent Driver courses for its sales team. These will cover
driver assessments, a theory session on road safety and traffic law plus
practical sessions on manoeuvring and parking.
DECA Training will be continuing its training programs with Waste Management
NZ Ltd and will extend them to the company’s entire Northern Region this year.

                                                                                                                                     DECA training news | page 3
                                                                                             Melbourne Bus Link is the latest recipient of
                                                                                             DECA Training’s Corporate Excellence Award,
                                                                                             presented “In recognition of an outstanding
                                                                                             corporate record of commitment to efficiency and
                                                                                             safety, through driver education and training

                                           corporate                                         programs”.
                                                                                             Melbourne Bus Link (MBL) took over the part of
                                                                                             the Public Transport Corporation (PTC) bus

                                          excellence                                         operations and a number of the present
                                                                                             company’s 165 drivers were previously employed
                                                                                             by PTC. General Manager for Melbourne Bus Link,
                                                                                             Paul Crozier, received the Corporate Excellence

                                              award                                          Award from DECA Training’s Marketing Manager
                                                                                             Geoff Palamountain and Training Consultant -
                                                                                             Major Accounts Ron Gunn.
                                                                                             “We have a strong commitment to driver training
                                                                                             at MBL and so far more than 100 of our drivers
                                                                                             have completed the DECA Training course,” Paul
                                                                                             said. “Our association with DECA Training began
                                                                                             over two and half years ago. We have been very
                                                                                             pleased with the results.”
                                                                                             Also Paul Crozier said that, having a large number
                                                                                             of drivers with long service in the company -
                                                                                             some have over 30 years - helps to keep up the
                                                                                             high standard. He said that they exert a very
                                                                                             good influence over the newer drivers. “They
                                                                                             really act as mentors.” he said.
                                                                                             Paul summed up MBL’s corporate attitude when
                                                                                             he said, “Our greatest asset is our employees
                                                                                             and they respond with loyalty, efficiency and
                                                                                             service to our customers.”

       Keeping out the bugs
       The Australian Quarantine & Inspection Service (AQIS) is our safeguard against the importation of dangerous items that could cause
       irreparable damage to our environment. They are the people who stop the bugs and plants and other ‘nasties’ at the port of entry
       into the country.
       AQIS personnel work all-hours shifts and are constantly on-call at a moment’s notice in their capacity as protective agents. They
       may be required at any time and in widely varying places so they have to be ready regardless of road conditions and weather.
       The Sydney operation has quarantine stations at Darling Harbour, Port Botany, Eastern Creek and other locations around
       New South Wales as well as providing inspection services at Sydney International Airport.
       AQIS has commissioned DECA Training to provide Intelligent Driver Courses for all its drivers to ensure that they are equipped for the
       road hazards they may face in their day to day work.Twenty nine drivers completed the course in 2003 and a further 64 have done it
       so far in 2004.
       In protecting Australia’s borders from exotic pests and diseases,
       AQIS has recently taken delivery of a new purpose-built Mobile
       X-Ray van to provide a portable facility to meet the demand of
       incoming goods anywhere in the State.
       Due to its unique construction the van is wide and heavy with a
       reasonably narrow wheel track. Extra care is required in driving
       the vehicles as it could be prone to rolling over in the hands of an
       inexperienced driver. In order to protect both the driver and the
       expensive equipment housed in the van, AQIS arranged for DECA
       Training’s Sydney operation to develop a special Defensive
       Driving Course for the four drivers who will be in charge of this
       unique vehicle.
       “The purpose of the driver training was to improve awareness
       and reduce vehicle accidents and damage as well as to enhance
       their driving skills beyond what is generally needed for their job,”
       said Gregory Hankins, Regional Security Officer, AQIS NSW.
       “DECA Training presented well-structured training sessions in
       both classroom and in the field. Their staff were very pleasant
       and well organised.”

page 4 | DECA training news
Graduation day at Doidges
For more than 50 years, trucks bearing the Doidge name have been operating throughout the Central North Island forest areas of
New Zealand. Based at Tokoroa, the company was founded in 1953 and rapidly expanded. Within ten years T.Doidge Limited had
a 36-truck fleet.
As the native timber mills in the area decreased, so did the company and the fleet, after changing ownership twice, dwindled to just
six vehicles. Doidge directors Noel Banfield and Alan Southorn stepped in and purchased the remaining trucks and formed T. Doidge
(1987) Ltd. Since then the company has regained much of its original glory and now boasts a fleet of 21 trucks and trailers.
The company employs 27 full-time drivers plus a number of sub-contractors and part-time drivers and runs a full maintenance and
engineering workshop with six engineers. All the company trucks - mostly Kenworths- are bought as chassis/cab units and then kitted
out with Doidge-designed logging gear.
“We are very aware of the importance and benefits of having professionally-trained drivers,” Alan Southorn said.
“To this end we contacted DECA Training last year and arranged for 19 of our drivers to undertake the National Certificate in
                                                                                                  Commercial Road Transport (Log
                                                                                                  Truck Drivers). They all completed the
                                                                                                  course satisfactorily and received
                                                                                                  their certificates at a graduation
                                                                                                  ceremony last month.”
                                                                                                    “We were particularly pleased with the
                                                                                                    professionalism of the DECA trainers,”
                                                                                                    Alan said. “We now have a further
                                                                                                    eight company drivers and two
                                                                                                    subcontractors doing the same
                                                                                                    course with DECA Training.”
                                                                                                    T. Doidge (1987) Ltd currently, in
                                                                                                    partnership with two other log
                                                                                                    transport contractors, is involved in
                                                                                                    a contract with Carter Holt Harvey.
                                                                                                    In its own right it is also contracted
                                                                                                    with several other North Island timber
                                                                                                    harvesting operations.

                                                                                                    Company Director Alan Southorn,
                                                                                                    (third from left) and members of
                                                                                                    DECA Training, joined 14 of the 19
                                                                                                    T. Doidge (1987) Ltd drivers to
                                                                                                    receive their National Certificates in
                                                                                                    Commercial Road Transport.

Measure it and manage it
Many fleet operators do not record non-insurance or even insurance-paid repair costs and, with the exception of their insurance
companies’ reports, they have very little knowledge of, and no effective way to measure, the overall vehicle damage costs to
their company.
This means that, at a $1,000 excess, around 50% of total repair costs can go unrecorded by the insurer and uncontrolled by
the fleet operator.
Rod Chapman started Australian Fleet Services (AFS), an accident management specialist company, in 1998 when he saw that too
many companies were wasting valuable time managing motor vehicle accidents for their fleets - often with hit and miss results.
Rod has a background in accounting and in a family-owned smash repair business.
AFS provides fleet operators with some valuable results such as comprehensive measurement
of all financial and accident statistics and objective repair cost control. This allows realistic
insurance cost evaluation at differing excess levels thereby directly reducing overall costs.
In turn, administration time is freed up allowing personnel to concentrate on core business
aims, keeping drivers on the road and fleet managers managing. AFS also records the dates
of DECA Training driver training and other policy initiatives and is then able to provide vital
statistics of the effectiveness of these measures. Accident statistic reporting highlights the
high cost areas and allows effective management of driver training and other policy initiatives.
AFS maintains a 24/7 1800 service for accident assistance as well as a host of services
designed to help fleet managers do their job efficiently and effectively.

                                                                                                                           DECA training news | page 5
       What’s New on the road?
       Ford Fiesta LX 3-door hatch
                                                                                             Ford ‘s new small car, the Fiesta, sets a new
                                                                                             benchmark for the class in terms of styling,
                                                                                             performance, equipment and practicality. Styled
                                                                                             and built in Europe, the Fiesta is cute and modern
                                                                                             and very well put together.
                                                                                             The gutsy, 74kW, 1.6-litre, 4-cylinder engine
                                                                                             provides excellent performance with very good
                                                                                             economy and is available with either a 5-speed
                                                                                             manual or, in the case of the test car, an excellent
                                                                                             4-speed auto. The ride is compliant and road
                                                                                             holding is well above average for this class. The
                                                                                             power steering is light but positive and all-round
                                                                                             vision is extremely good.
                                                                                             Inside there is a surprising amount of head and leg
                                                                                             room for four adults although rear leg room is
                                                                                             restricted if the front seats are fully set back. Lots
                                                                                             of storage spaces are provided including door bins,
                                                                                             cupholders, glove box and a large console bin.
       The dark grey interior trim is lightened by the large windows and lighter colours used for roof lining and pillars. The dashboard is
       simple and functional with easy-to-use controls for air-conditioning and radio. The steering wheel and seat belts are height adjustable.
       The seats are supportive and comfortable with plenty of adjustment for the front ones.
       The luggage area is very good for a small car and the rear seats can be folded flat for extra space. There is a full-sized wheel and tyre
       under the solid floor.
       PRICE $14,490 (manual) $17,490 (auto) plus on-road costs
       STANDARD Dual airbags; ABS (in auto only); remote central locking; electronic brake distribution; engine immobiliser; leather steering
       wheel; power steering, power mirrors, power front windows; 4-speaker radio/CD; front seat belt pre-tensioners.
       OPTIONS Air-conditioning $2,000; metallic paint $240.

       Subaru Liberty 2.0l wagon
       The Subaru Liberty with its flat four-cylinder engine and excellent all-wheel-drive system is a solid, affordable cargo carrier. It is a
       roomy, mid-sized wagon that is very economical, rides well and has the added advantage of superb road grip under all conditions.
       The 2-litre engine has 101kw at its disposal and is a steady performer but it is less thirsty than the larger-engined models. The
       manual transmission has a light, positive clutch and slick gear change which is just as well as it comes in for quite a bit of use with the
       smaller engine.
       The Liberty has smart 7-spoke alloy wheels, roof rails, repeater indicators on the side mirrors, bodyside mouldings, high reverse lights
       and excellent bumpers. Inside there is ample room for five with comfortable, supportive seats and wide-opening doors for easy
       access. The cloth trim is very attractive and the whole interior is well laid out and has a real quality feel to it.
       The cargo area has four tie-down lugs and there are handy styrofoam containers set into the steel spare wheel. The hatch door reveals
       a low load height, side compartments and a
       cargo blind. The rear seats fold flat into the floor
       to increase the load area.
       The Subaru Liberty’s biggest asset is its excellent
       on-road feel and the safety of its all-wheel-drive
       system. It represents very good value-for-money
       in its 2-litre form but heavier loads might warrant
       the larger 2.5-litre engine.
       PRICE $32,990 (manual) $35,490 (auto) plus
       on-road costs.
       STANDARD Dual airbags; ABS; air-conditioning;
       16” alloy wheels; cruise control; remote locking;
       cloth trim, electronic brake distribution; engine
       immobiliser; power mirrors, windows & steering;
       6-speaker radio/CD; front seat belt pre-
       tensioners; trip computer.
       OPTIONS None listed.

page 6 | DECA training news
New trucks boost
our training fleet
Six of the latest technology heavy trucks have joined our
ever-growing fleet of top quality vehicles used for driver
training. Our policy with regard to our driver training fleet is
to ensure that trainees have available the latest equipment
with which to develop their skills.
The six new trucks are two rigids each from Isuzu and
Iveco, a Freightliner Argosy prime mover and a Sterling
LT9500 prime mover.

It’s an automatic trend
Since automatic transmission became a readily available option in passenger cars in the 1960s and 1970s, their popularity has grown so
much that there are now far more new cars bought as autos than manuals.
Much of this trend is due to the higher technology incorporated in modern auto gearboxes that now offer better fuel efficiency, lower
maintenance costs and increased reliability. While passenger cars and light commercials have had auto transmission as an option for
several decades, those for heavy commercial vehicles only really became readily available in recent times.
Eaton introduced its AutoShift transmission almost three years ago and has seen a dramatic rise in sales. Currently Eaton sells one auto
transmission for every four manual gearboxes and the trend is rising every year. This parallels the experience Eaton has had in the USA
where there has been a similar shift to auto in heavy trucks. There are more than 1,000 AutoShift units operating in Australia.
The Eaton AutoShift eliminates manual lever shifts and the clutch is only required for starting and stopping. The system provides smooth,
accurate shifts using sophisticated computer software that communicates with the engine electronic control unit (ECU) via a J-1939 link.
The more apparent benefits of an auto transmission such as the AutoShift
are that it makes the truck easier to operate and reduces physical and
mental effort on the part of the driver. This alone should contribute
to less driver fatigue and make for safer vehicle operation.
Eaton’s experience shows that trucking companies tend to buy
one or two vehicles fitted with AutoShift for evaluation then,
after seeing how successful they are in operation, specify
AutoShift as standard equipment on further purchases. Eaton
has supplied units for a variety of applications including highway
line-haul, local distribution, tipper and dog trailer as well as
on- and off-road logging.
AutoShift is available on the Eaton Fuller 18-speed transmission
from 1450ft/lbs (1960Nm) up to 2250 ft/lbs (3051Nm) and on the
10-speed unit up to 1850 ft/lbs (2508Nm) torque capacity.

                                                                                                                       DECA training news | page 7
                                                                                                                                                         Victorian Golf day
                                                                                                                                                         Run . . . and won!
                                                                                                                                                         For an incredible eleven years in a row, blue skies and sunshine have greeted DECA Training’s
                                                                                                                                                         Annual Victorian Invitational Golf Days.
                                                                                                                                                         Recently, following a lively pre-match presentation and lunch at DECA’s Shepparton training facility,
                                                                                                                                                         a field of almost ninety golfers teed off in a shotgun start at the beautiful Mooroopna Golf Club.
     TRAINING                                                                                                                                            As usual, there was some very keen scoring in the fun team’s event of the Ambrose tournament.
                                                                                                                                                         Congratulations go to the winning team of Stuart Farrow (Fleetmark), Peter Appel (Zenith Interiors),
                                                                                                                                                         Tony Barber (AAMI Skilled Drivers) and Stuart Wilkinson (LeasePlan) with a net score of 57 5/8.
                                                                                                                                                         Second place with a net 59 1/8, was the team of Ian Almond (Willprint), Geoff Cootes
                                                                                                                                                         (Metzke & Allen), Greg Burness (GMGT) and
                                                     Altona North • Shepparton • Carrum Downs • Newborough • Quakers Hill • Cessnock • Auckland
                                                     Altona North • Shepparton • Carrum Downs • Newborough • Quakers Hill • Cessnock • Auckland

                                                                                                                                                         Wayne Dozzi (NTI); and third place was
                      Call DECADirect 1300 36 5400
                      Call DECADirect 1300 36 5400

                                                                                                                                                         filled by David Threlfall (Commercial
                                                                                                                                                         Fleet - A Division of National), Greg
                                                                                                                                                         Lucas (Montague Cold Storage),
                                                                                                                                                         Michael Griffiths (K&S Freighters)

                                                                                                                                                         and Paul Pearson (City Ford) with

                                                                                                                                                         a net 59 3/8.
                                                                                                                                                         Finally, a big thank you to the strong
                                                                                                                                                         contingent of Golf Day supporters                                                   e
                                                                                                                                                                                                                                   First plac ,
                                                                                                                                                         for another terrific industry day.                                        uart Farr
                                                                                                                                                                                                                                   To ny Barber,
                                                                                                                                                                                                                                    Peter App n
                                                                                                                                                                                                                                  Stuart Wilk

                                                                                                                                                    drinks anyone?
                                                                                                                                                                                                              Second p i,
                                                                                                                                                                                                               Wayne Do ,
                                                                                                                                                                                                                Ian Almond
                                                                                                                                                                                                               Greg Burn s
                                                                                                                                                                                                               Geoff  Coote

                                                                                                                                                  U idiot !!

                                                                                                                                                                                                            Third place
                                                                                                                                                                                                         Michael Griffiths,
                                                                                                                                                                                                           Greg Lucas,
                                                                                                                                                                                                          Paul Pearson,
                                                                                                                                                                                                         David Threlfall

                                                                                                                                                   The prize pool

                                                                                                                                                                                                                          hitch !!

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