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the right mix the right mix
training NEWS TRAINING J U N E 2004 Boral Country p4 • Melbourne Bus Link Corporate Excellence Award the right mix Boral Country supplies concrete throughout the regional areas of Victoria with a fleet of 77 agitator trucks. Rod Giles is the Concrete Operations Manager for the company and, as such, has the responsibility of keeping those 77 trucks on the road and on schedule. Rod is a great believer in professional training for his 77 drivers and has enlisted the services of DECA Training to ensure that the men behind the wheels of those trucks have the right skills and the right attitude. p7 • New trucks “It is essential that our drivers are fully familiar with all road laws and that they have Boost our Fleet practical training in the correct methods of handling modern vehicles,” Rod said. “I was also keen to have them trained on the job as far as possible. With our rigid schedules for getting concrete to building sites at the right time, I cannot afford to have too many drivers off at any one time.” Rod Giles said that the fact that DECA Training could carry out the two-hour theory sessions in various local centres and the practical training in Boral’s own trucks during their day to day delivery of concrete, was a major decision in using DECA Training. p8 • 11th Annual “The feedback I have had from the 35 drivers who have completed the course so far Golf Day – Simply is very positive,” he said. “We are getting the best out of our vehicles as the drivers put the DECA Training into practice.” Sensational DECA Training’s Ron Gunn said it is essential for his trainers to be able work on the job with the drivers so they can tailor their training program to suit that particular application. From the top A Drop of Medicine? Vehicle crash costs are a real ‘bug bear’ for many fleet operators. Whilst some fleets insure their vehicle assets through insurance companies, others choose to self-insure or partly self-insure. Either way, it does not alter the penalty of financial burden that the high frequency of fleet vehicle crashes brings to companies, large and small. It is not uncommon for the financial costs to be astronomical. Of course when we talk about vehicle crash costs, most people only consider the cost of damage to their vehicle and that of other vehicles or property. The high costs of injury or even death are surprisingly not often mentioned. What about the lost productivity of those employees involved in vehicle crashes and the consequential lost productivity of those administrative staff who have to clear up the resultant aftermath? Arranging quotes, liaising with insurance companies and repairers, organising replacement vehicles, completing all the necessary paperwork? This also comes at a high cost premium to the company involved. Another unfortunate but true fact relating to fleet vehicle crashes is that they represent a Ian Bushby | Managing Director disproportionately high percentage of the total ‘at fault’ crashes on Australian roads. Most of us were trained to get our drivers licence by our parents or local driving school, regrettably we were only taught a few basic road laws and how to master the controls of the vehicle. This was all we needed to pass the test. However, we weren’t taught survival skills! Driver Training is the real solution! You will find a myriad of stories in this edition where clients have made huge gains as a direct result of driver training and being committed to the cause of reducing road trauma and the high costs that are involved. Shouldn’t you too consider some preventative action? You owe it to yourselves, your clients, your staff and most of all to the community at large. Vehicle fleet crash and maintenance costs represent an acute financial headache for so many corporations. To do nothing is not a solution. To call DECA Training for some preventative medicine is a real solution. DECA Training a nationwide capability page 2 | DECA training news Neil is a happy owner Neil Dyson has a BIG job. He is a director of the bus company founded by his grandfather and has responsibility for some 330 coaches and buses operating throughout Australia. Dysons have recently acquired Cobb & Co and Bell Street Bus Lines and are currently building a huge complex in the Melbourne suburb of Bundoora to consolidate their operations. Last September Neil decided he would treat himself to a new car and selected the new BA Falcon GT. He commutes each day from Kilmore to Bundoora and wanted a sporty car that was fun to drive but it also had to be comfortable and double as a family car at weekends. The BA GT fitted the bill perfectly. Now, 30,000 km later he ‘still looks forward to going out in the morning and driving the GT to work.” “The GT is a pleasure to drive,” Neil said. “The versatility of the V8 engine is excellent. It has so much torque that you can drive out of a suburban street corner with only 1,000 revs on the tacho without changing down yet there is an enormous amount of grunt in the upper rev range to provide all the fun you want.” He particularly likes the excellent clutch and gearbox in the GT that make handling the car in city traffic so easy. If he has a criticism it is that there could perhaps be a bit more differentiation in the dash and instruments in the GT to the other Falcon models. When he took delivery of the GT, Neil also took advantage of the Ford Performance Vehicle familiarisation day where owners are taken through various manoeuvers and shown the capabilities of the car. “We were also shown exactly how to use the ABS braking system and what the consequences are if you turn off the traction control,” Neil said. “ It was terrific to learn just how well it can perform.” Originally a motor mechanic by trade, Neil worked in the Dyson maintenance workshops until 10 years ago when his father retired and he then became a director of the company. His ‘other’ car is a 1934 Ford Tudor that is hot-rodded and fitted with a Chev V8. This might just give the impression that Neil Dyson has a fair amount of petrol flowing through his veins! Training saves waste One of New Zealand’s leading providers of waste and environmental services, Waste Management NZ Ltd, has proven that professional driver training saves in more ways than one. In the 12 months after the company invested in driver training services with DECA Training in 2003, there has been a dramatic 21.7% decrease in motor vehicle accident claims. The training program, along with other preventative measures, was undertaken by Waste Management’s Auckland based collection division. Waste Management’s major operations cover collection, treatment and disposal of waste plus expanding services in organic recovery and inorganic recycling. The company is currently expanding its operations into selected Australian markets. DECA Training provided a series of short training courses for Waste Management’s drivers to improve their skills in a range of transport-related subjects. These included sessions on traffic law for the purpose of safer driving, realisation of driving hazards and risk-reduction techniques and pre-start checks on vehicles. In-cab assessments were also done with the drivers to assess any adverse driving habits. Other areas where DECA trainers were able to assist the company were in providing upgrading of Driver Licenses as well as specific training on fork lifts, front end loaders, side and rear loaders and low entry vehicles. Training was also conducted covering dangerous goods, wheel, track and roller endorsements. Based on these excellent results, Waste Management has commissioned DECA Training to provide Intelligent Driver courses for its sales team. These will cover driver assessments, a theory session on road safety and traffic law plus practical sessions on manoeuvring and parking. DECA Training will be continuing its training programs with Waste Management NZ Ltd and will extend them to the company’s entire Northern Region this year. DECA training news | page 3 MBL Melbourne Bus Link is the latest recipient of DECA Training’s Corporate Excellence Award, presented “In recognition of an outstanding corporate record of commitment to efficiency and safety, through driver education and training corporate programs”. Melbourne Bus Link (MBL) took over the part of the Public Transport Corporation (PTC) bus excellence operations and a number of the present company’s 165 drivers were previously employed by PTC. General Manager for Melbourne Bus Link, Paul Crozier, received the Corporate Excellence award Award from DECA Training’s Marketing Manager Geoff Palamountain and Training Consultant - Major Accounts Ron Gunn. “We have a strong commitment to driver training at MBL and so far more than 100 of our drivers have completed the DECA Training course,” Paul said. “Our association with DECA Training began over two and half years ago. We have been very pleased with the results.” Also Paul Crozier said that, having a large number of drivers with long service in the company - some have over 30 years - helps to keep up the high standard. He said that they exert a very good influence over the newer drivers. “They really act as mentors.” he said. Paul summed up MBL’s corporate attitude when he said, “Our greatest asset is our employees and they respond with loyalty, efficiency and service to our customers.” Keeping out the bugs The Australian Quarantine & Inspection Service (AQIS) is our safeguard against the importation of dangerous items that could cause irreparable damage to our environment. They are the people who stop the bugs and plants and other ‘nasties’ at the port of entry into the country. AQIS personnel work all-hours shifts and are constantly on-call at a moment’s notice in their capacity as protective agents. They may be required at any time and in widely varying places so they have to be ready regardless of road conditions and weather. The Sydney operation has quarantine stations at Darling Harbour, Port Botany, Eastern Creek and other locations around New South Wales as well as providing inspection services at Sydney International Airport. AQIS has commissioned DECA Training to provide Intelligent Driver Courses for all its drivers to ensure that they are equipped for the road hazards they may face in their day to day work.Twenty nine drivers completed the course in 2003 and a further 64 have done it so far in 2004. In protecting Australia’s borders from exotic pests and diseases, AQIS has recently taken delivery of a new purpose-built Mobile X-Ray van to provide a portable facility to meet the demand of incoming goods anywhere in the State. Due to its unique construction the van is wide and heavy with a reasonably narrow wheel track. Extra care is required in driving the vehicles as it could be prone to rolling over in the hands of an inexperienced driver. In order to protect both the driver and the expensive equipment housed in the van, AQIS arranged for DECA Training’s Sydney operation to develop a special Defensive Driving Course for the four drivers who will be in charge of this unique vehicle. “The purpose of the driver training was to improve awareness and reduce vehicle accidents and damage as well as to enhance their driving skills beyond what is generally needed for their job,” said Gregory Hankins, Regional Security Officer, AQIS NSW. “DECA Training presented well-structured training sessions in both classroom and in the field. Their staff were very pleasant and well organised.” page 4 | DECA training news Graduation day at Doidges For more than 50 years, trucks bearing the Doidge name have been operating throughout the Central North Island forest areas of New Zealand. Based at Tokoroa, the company was founded in 1953 and rapidly expanded. Within ten years T.Doidge Limited had a 36-truck fleet. As the native timber mills in the area decreased, so did the company and the fleet, after changing ownership twice, dwindled to just six vehicles. Doidge directors Noel Banfield and Alan Southorn stepped in and purchased the remaining trucks and formed T. Doidge (1987) Ltd. Since then the company has regained much of its original glory and now boasts a fleet of 21 trucks and trailers. The company employs 27 full-time drivers plus a number of sub-contractors and part-time drivers and runs a full maintenance and engineering workshop with six engineers. All the company trucks - mostly Kenworths- are bought as chassis/cab units and then kitted out with Doidge-designed logging gear. “We are very aware of the importance and benefits of having professionally-trained drivers,” Alan Southorn said. “To this end we contacted DECA Training last year and arranged for 19 of our drivers to undertake the National Certificate in Commercial Road Transport (Log Truck Drivers). They all completed the course satisfactorily and received their certificates at a graduation ceremony last month.” “We were particularly pleased with the professionalism of the DECA trainers,” Alan said. “We now have a further eight company drivers and two subcontractors doing the same course with DECA Training.” T. Doidge (1987) Ltd currently, in partnership with two other log transport contractors, is involved in a contract with Carter Holt Harvey. In its own right it is also contracted with several other North Island timber harvesting operations. Company Director Alan Southorn, (third from left) and members of DECA Training, joined 14 of the 19 T. Doidge (1987) Ltd drivers to receive their National Certificates in Commercial Road Transport. Measure it and manage it Many fleet operators do not record non-insurance or even insurance-paid repair costs and, with the exception of their insurance companies’ reports, they have very little knowledge of, and no effective way to measure, the overall vehicle damage costs to their company. This means that, at a $1,000 excess, around 50% of total repair costs can go unrecorded by the insurer and uncontrolled by the fleet operator. Rod Chapman started Australian Fleet Services (AFS), an accident management specialist company, in 1998 when he saw that too many companies were wasting valuable time managing motor vehicle accidents for their fleets - often with hit and miss results. Rod has a background in accounting and in a family-owned smash repair business. AFS provides fleet operators with some valuable results such as comprehensive measurement of all financial and accident statistics and objective repair cost control. This allows realistic insurance cost evaluation at differing excess levels thereby directly reducing overall costs. In turn, administration time is freed up allowing personnel to concentrate on core business aims, keeping drivers on the road and fleet managers managing. AFS also records the dates of DECA Training driver training and other policy initiatives and is then able to provide vital statistics of the effectiveness of these measures. Accident statistic reporting highlights the high cost areas and allows effective management of driver training and other policy initiatives. AFS maintains a 24/7 1800 service for accident assistance as well as a host of services designed to help fleet managers do their job efficiently and effectively. DECA training news | page 5 What’s New on the road? Ford Fiesta LX 3-door hatch Ford ‘s new small car, the Fiesta, sets a new benchmark for the class in terms of styling, performance, equipment and practicality. Styled and built in Europe, the Fiesta is cute and modern and very well put together. The gutsy, 74kW, 1.6-litre, 4-cylinder engine provides excellent performance with very good economy and is available with either a 5-speed manual or, in the case of the test car, an excellent 4-speed auto. The ride is compliant and road holding is well above average for this class. The power steering is light but positive and all-round vision is extremely good. Inside there is a surprising amount of head and leg room for four adults although rear leg room is restricted if the front seats are fully set back. Lots of storage spaces are provided including door bins, cupholders, glove box and a large console bin. The dark grey interior trim is lightened by the large windows and lighter colours used for roof lining and pillars. The dashboard is simple and functional with easy-to-use controls for air-conditioning and radio. The steering wheel and seat belts are height adjustable. The seats are supportive and comfortable with plenty of adjustment for the front ones. The luggage area is very good for a small car and the rear seats can be folded flat for extra space. There is a full-sized wheel and tyre under the solid floor. PRICE $14,490 (manual) $17,490 (auto) plus on-road costs STANDARD Dual airbags; ABS (in auto only); remote central locking; electronic brake distribution; engine immobiliser; leather steering wheel; power steering, power mirrors, power front windows; 4-speaker radio/CD; front seat belt pre-tensioners. OPTIONS Air-conditioning $2,000; metallic paint $240. Subaru Liberty 2.0l wagon The Subaru Liberty with its flat four-cylinder engine and excellent all-wheel-drive system is a solid, affordable cargo carrier. It is a roomy, mid-sized wagon that is very economical, rides well and has the added advantage of superb road grip under all conditions. The 2-litre engine has 101kw at its disposal and is a steady performer but it is less thirsty than the larger-engined models. The manual transmission has a light, positive clutch and slick gear change which is just as well as it comes in for quite a bit of use with the smaller engine. The Liberty has smart 7-spoke alloy wheels, roof rails, repeater indicators on the side mirrors, bodyside mouldings, high reverse lights and excellent bumpers. Inside there is ample room for five with comfortable, supportive seats and wide-opening doors for easy access. The cloth trim is very attractive and the whole interior is well laid out and has a real quality feel to it. The cargo area has four tie-down lugs and there are handy styrofoam containers set into the steel spare wheel. The hatch door reveals a low load height, side compartments and a cargo blind. The rear seats fold flat into the floor to increase the load area. The Subaru Liberty’s biggest asset is its excellent on-road feel and the safety of its all-wheel-drive system. It represents very good value-for-money in its 2-litre form but heavier loads might warrant the larger 2.5-litre engine. PRICE $32,990 (manual) $35,490 (auto) plus on-road costs. STANDARD Dual airbags; ABS; air-conditioning; 16” alloy wheels; cruise control; remote locking; cloth trim, electronic brake distribution; engine immobiliser; power mirrors, windows & steering; 6-speaker radio/CD; front seat belt pre- tensioners; trip computer. OPTIONS None listed. page 6 | DECA training news New trucks boost our training fleet Six of the latest technology heavy trucks have joined our ever-growing fleet of top quality vehicles used for driver training. Our policy with regard to our driver training fleet is to ensure that trainees have available the latest equipment with which to develop their skills. The six new trucks are two rigids each from Isuzu and Iveco, a Freightliner Argosy prime mover and a Sterling LT9500 prime mover. It’s an automatic trend Since automatic transmission became a readily available option in passenger cars in the 1960s and 1970s, their popularity has grown so much that there are now far more new cars bought as autos than manuals. Much of this trend is due to the higher technology incorporated in modern auto gearboxes that now offer better fuel efficiency, lower maintenance costs and increased reliability. While passenger cars and light commercials have had auto transmission as an option for several decades, those for heavy commercial vehicles only really became readily available in recent times. Eaton introduced its AutoShift transmission almost three years ago and has seen a dramatic rise in sales. Currently Eaton sells one auto transmission for every four manual gearboxes and the trend is rising every year. This parallels the experience Eaton has had in the USA where there has been a similar shift to auto in heavy trucks. There are more than 1,000 AutoShift units operating in Australia. The Eaton AutoShift eliminates manual lever shifts and the clutch is only required for starting and stopping. The system provides smooth, accurate shifts using sophisticated computer software that communicates with the engine electronic control unit (ECU) via a J-1939 link. The more apparent benefits of an auto transmission such as the AutoShift are that it makes the truck easier to operate and reduces physical and mental effort on the part of the driver. This alone should contribute to less driver fatigue and make for safer vehicle operation. Eaton’s experience shows that trucking companies tend to buy one or two vehicles fitted with AutoShift for evaluation then, after seeing how successful they are in operation, specify AutoShift as standard equipment on further purchases. Eaton has supplied units for a variety of applications including highway line-haul, local distribution, tipper and dog trailer as well as on- and off-road logging. AutoShift is available on the Eaton Fuller 18-speed transmission from 1450ft/lbs (1960Nm) up to 2250 ft/lbs (3051Nm) and on the 10-speed unit up to 1850 ft/lbs (2508Nm) torque capacity. DECA training news | page 7 Victorian Golf day Run . . . and won! For an incredible eleven years in a row, blue skies and sunshine have greeted DECA Training’s Annual Victorian Invitational Golf Days. Recently, following a lively pre-match presentation and lunch at DECA’s Shepparton training facility, a field of almost ninety golfers teed off in a shotgun start at the beautiful Mooroopna Golf Club. TRAINING As usual, there was some very keen scoring in the fun team’s event of the Ambrose tournament. Congratulations go to the winning team of Stuart Farrow (Fleetmark), Peter Appel (Zenith Interiors), Tony Barber (AAMI Skilled Drivers) and Stuart Wilkinson (LeasePlan) with a net score of 57 5/8. Second place with a net 59 1/8, was the team of Ian Almond (Willprint), Geoff Cootes (Metzke & Allen), Greg Burness (GMGT) and Altona North • Shepparton • Carrum Downs • Newborough • Quakers Hill • Cessnock • Auckland Altona North • Shepparton • Carrum Downs • Newborough • Quakers Hill • Cessnock • Auckland Wayne Dozzi (NTI); and third place was Call DECADirect 1300 36 5400 Call DECADirect 1300 36 5400 filled by David Threlfall (Commercial Fleet - A Division of National), Greg Lucas (Montague Cold Storage), Michael Griffiths (K&S Freighters) www.deca.com.au and Paul Pearson (City Ford) with www.deca.com.au a net 59 3/8. Finally, a big thank you to the strong contingent of Golf Day supporters e First plac , for another terrific industry day. uart Farr ow St To ny Barber, el, Peter App n inso Stuart Wilk drinks anyone? lace Second p i, zz Wayne Do , Ian Almond ess, Greg Burn s Geoff Coote email@example.com firstname.lastname@example.org U idiot !! Third place Michael Griffiths, Greg Lucas, Paul Pearson, David Threlfall The prize pool Technical hitch !!
"the right mix the right mix"