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					State Government Telephone Network
Final November 2009 1.0.0
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Purpose
Telstra have advised QGCIO that the current “Spectrum” service will be phased out over the next five years.
There are currently 65,000 Telstra Spectrum services being used by Government Agencies. This policy is
directly aimed at this market segment by introducing IP Telephony managed services, from qualified and
endorsed service providers, as a direct replacement for Spectrum services. This policy will allow agencies to
introduce IP Telephony services into their agency voice networks while still maintaining the overall high level
reliability of the SGTN.
A range of selected, and endorsed, IP-based Managed Telephony Voice Products and Services is provided
on the SmartAccess Panel arrangement which may be utilised by Queensland Government Agencies for
voice communications as a replacement for Spectrum services. This is an interim policy until there is clarity
around the future of VoIP and unified communications. The preference is that agencies maintain their
Spectrum managed services until a QGEA policy on Voice over Internet Protocol (VoIP) and unified
communications is developed.



Scope
This policy relates to the domain 4.1.9 (Network-Network Hardware-Voice Network Devices) within the
Technology Portfolio Framework of the Queensland Government Enterprise Architecture (QGEA).
It applies to all Queensland Government agencies.
The Queensland Government Voice Network is made up of various voice communications technologies that
include:
•   Spectrum Services (Telstra Centrex)
•   PABX services (Various suppliers)
•   PSTN services (Telstra & Optus networks)
•   TIPT services (Telstra IP Telephony)
•   Mobile services (Telstra & Optus networks).
                                                      PUBLIC
QGCIO                                                                         State Government Telephone Network


This policy focuses on the 65,000 Spectrum Services currently utilised by Queensland Government agencies
and is intended to be a replacement service for those Spectrum Services should agencies desire to move to
a fully managed IP Telephony service.
It applies to:
•    whole-of-Government



Out of Scope
The following are outside the scope of the proposed policy:
•    Agencies that have non-Spectrum based, managed voice services
•    Agencies may continue to implement Spectrum services if this is their desired solution, keeping in mind
     this product is being phased out over the next five years
•    Agency locations that have less than 20 staff at the location
•    Agencies that currently have IP Telephony services deployed that are fulfilling that Agency’s needs
     adequately. Any substantial upgrades would necessitate the agency to adhere to the requirements of
     this QGEA policy
•    Agencies non core locations that do not receive calls from the public may continue to implement
     Spectrum services, licensed carrier fully managed IP Telephony services or other internally managed
     voice service offerings available on the SmartAccess panel arrangement.



Policy statement
The Queensland Government will provide a migration path to voice and data convergence by introducing
selected options for IP Telephony managed services as a direct replacement for the current Spectrum
services utilised by agencies.
The selected options will provide IP Telephony managed services in much the same manner as Spectrum
services are provided; in that the service provider will be responsible for complete end to end service
delivery.
The components that are required for IP Telephony services are included in the selected options and include
all hardware, software, services, configurations, integration and management services required to deliver the
end to end telephony service that complies with the QGEA.
Agencies with Spectrum services will still be responsible for provision of environmental requirements
(including rack space, uninterruptable power supplies and internal cabling between service providers
supplied IP Telephony infrastructure and IP Phone location).



Policy benefits
The implementation of Fully Managed IP Telephony Services as a replacement for Spectrum in the
Queensland State Government Voice Network will:
•    Ensure that selected carriers are responsible for end to end service delivery of IP Telephony services
•    Provide for extra functionality and flexibility above currently available voice services
•    Ensure that current data infrastructure and networks are not affected by the implementation of IP
     Telephony services
•    Ensure that a migration path to convergence and future unified communications is provided
•    Ensure that integration between different IP Telephony solutions are delivered to support Government



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                                                    PUBLIC
QGCIO                                                                       State Government Telephone Network


    operating as a single enterprise
•   Provide Help Desk support for users of IP Telephony services
•   Enable cost savings by increasing the ability of agencies to complete move, adds and changes (MAC’s)
    internally via a service web portal.
Additionally, fully managed IP Telephony services support:
•   A high level of service continuity
•   Remote office working and/or working from home
•   The ability to converge voice and data onto a single carrier supported LAN
•   Capital cost savings by not having to invest in infrastructure, especially in the rapidly changing
    environment of convergence of voice and data.



Policy requirements
Policy requirement 1: IP Telephony is only to be implemented as a
                      Licensed Service Provider Fully Managed
                      Service
All agencies implementing IP Telephony services must select fully managed IP Telephony services available
on the SmartAccess Panel arrangement.


Policy requirement 2: Agencies to allow carrier management of IP
                      Telephony Services on Agency LAN’s
Agencies who choose to converge IP Telephony services onto existing and/or new LAN infrastructure, must
allow the selected service provider sufficient access to their LAN infrastructure to facilitate fault/issue
resolution of IP Telephony services by the selected carrier.



Implementation
Agencies should conduct a high-level risk assessment of their compliance with the requirements and
standards of this QGEA policy. This must be completed by 1 February 2010, or earlier if IP Telephony
services implementation precedes this date.



Issue and review
This QGEA Policy is published within the QGEA and is administered by the Queensland Government Chief
Information Office. It was developed by the Telecommunications and ICT Industry Liaison group and
approved by the Queensland Government Chief Information Officer on 3 November 2009. Review of this
QGEA Policy will occur on an annual basis. The next review date is November 2010.


Licence


Queensland Government Open Source Software Policy is licensed under a Creative Commons Attribution
2.5 Australia Licence.
To attribute this material, cite the Queensland Department of Public Works.




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Description: State Government Telephone Network