Status Report on Independent Review of MetroAccess

							Status Report on Independent
    Review of MetroAccess

               July 24, 2008
Access for All Advisory Committee Meeting


                                        1
Primary Review Areas


   Service Quality and Performance
    Monitoring
   Eligibility Determinations
   Rider Input and Customer Service
   Policy and Planning



                                       2
  Timeline for Independent Review

Consultant Interviews Riders and         Ongoing
Agency Staff

On-Site Observations and                 Mid-July
WMATA/Provider Interviews

Present Initial Findings and Discuss   September 18
Recommendations

Draft Recommendations and Draft         September-
Report Outline Reviewed                  October
Complete Final Report                   October 31

                                                      3
Review Team and Input on
Issues
   TranSystems Corp.
    – Russell Thatcher, Project Manager
    – Tom Procopio
   KFH Group
    – Buffy Ellis
   To Provide Input on Issues, contact:
    – Russell Thatcher
         781-333-3709
         888-944-2248
         rhthatcher@transystems.com       4