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					            OFFICE OF THE DY. COMMISSIONER OF POLICE: PROV. & LOGISTICS:
                           AN ISO 9001 : 2000 CERTIFIED UNIT
                            5, RAJPUR ROAD, DELHI-110054


No. 17468-82 /CSA (Q-III) DCP-P&L, dated Delhi, the             26.10.2009

To

                             M/S____________________

                             ________________________

                             ________________________


SUBJECT:                     TENDER FOR THE AWARD OF ANNUAL CONTRACT FOR SERVICE/REPAIR/
                             MAINTENANCE OF COMPUTERS, PRINTERS AND UPS AND OTHER
                             PERIPHERALS AND VIRUS DETECTION/PREVENTION AND REMOVAL OF ALL
                             TYPES OF VIRUS FROM THE COMPUTERS OF CIMS PROJECT

Sir,

               Sealed limited tenders are invited by the undersigned from the manufacturers/authorized
service providers for the award of annual contract for the service / repair / maintenance of computers
/ printers / UPS & other peripherals and (ii) Virus detection / prevention and removal of all types of
virus from the computers of CIMS Project of Delhi Police. The tenders should reach this office 11.00
AM on 23.11.2009 by post or personally put in the tender box kept in the Reception Room of the
undersigned, which will be opened on 23.11.2009 at 11.30 AM by the Purchase Committee in the
Committee Room/P&L, 5 Rajpur Road, Delhi-1100054. The detailed terms & conditions of the tender
can be obtained from the office of the undersigned on any working day from 10 AM to 5 PM before the
closing of the tender box free of cost and also can be downloaded from the Delhi Police website i.e.
www.delhipolice.nic.in and www.delhigovt.nic.in. The tenderer shall have to attach Earnest Money of
Rs. 50,000/- and Application Fee of Rs.200/- (non-refundable) in the shape of Demand Draft in favour
of DCP/P&L otherwise the tender shall be rejected. In case the due date is declared a holiday, tender
shall be opened on next working day but tender box will be sealed on scheduled date and time.



                                                                                      Yours faithfully,


                                                                                          SD/-
                                                               ADDL. DY. COMMISSIONER OF POLICE
                                                                        PROV. & LOGISTICS, DELHI.




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TENDER FOR THE AWARD OF ANNUAL CONTRACT FOR SERVICE/REPAIR/ MAINTENANCE
OF COMPUTERS, PRINTERS AND UPS AND OTHER PERIPHERALS AND VIRUS
DETECTION/PREVENTION AND REMOVAL OF ALL TYPES OF VIRUS FROM THE COMPUTERS
OF CIMS PROJECT

   1.           NAME OF THE FIRM

   2.           CORRESPONDENCE     ADDRESS     WITH
                TELEPHONE AND FAX NO.

   3.           LOCAL ADDRESS WITH TELEPHONE AND
                FAX NO.

   4.           APPLICATION FEE DETAIL

   5.           EARNEST MONEY DETAIL

   6.           COPY OF SALES TAX/ VAT TAX
                CERTIFICATE ALONGWITH TIN NO.
   7.           COPY OF LATEST SALES TAXCLEARANCE
                CERTIFICATE

   8.           COPY OF SERVICE TAX REGN. CERTIFICATE
   9.           PROOF    FOR    HAVING ATLEAST     500
                COMPUTER UNDER AMC          FROM ANY
                GOVT./PVT. ORGANIZATION WITH LIST,
                ADDRESS AND CONTACT PERSON
   10.          PROOF RELATED TO EXPERIENCE FOR THE
                PAST 3 YEARS.
   11.          LIST OF QUALIFIED ENGINEERS AND
                INFRASTRUCTURE
   12.          PROOF      OF     MANUFACTURER      OR
                AUTHORIZED SERVICE PROVIDER OF
                COMPUTER FROM ATLEAST TWO REPUTED
                BRANDS.
   13.          DOCUMENTS REG. PROVIDING ANTI-VIRUS
                SUPPORT FOR THE LAST ONE YEAR OR
                MORE
   14.          LIST    OF    OWNERS/PARTNERS     WITH
                TELEPHONE NO. AND CERTIFICATION REG.
                BLACKLISTING & CRIMINAL CASE ATTACHED
                OR NOT
   15.          COPY OF TERMS & CONDITIONS     DULY
                SIGNED


              SIGNATURE OF THE TENDERER
              WITH STAMP




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(I)                                               TERMS AND CONDITIONS


             1.             Separate envelope should be used for TECHNICAL BID as well as for PRICE BID. The word
                            TECHNICAL BID / PRICE BID for the award of annual contract for the service / repair /
                            maintenance of computers / printers / UPS and other peripherals (ii) Virus detection /
                            prevention and removal of all types of virus from the computers of CIMS Project of Delhi
                            Police due to open on 23.11.2009 at 11.30 AM shall be prominently marked on the top of
                            each envelope. The details of Hardware covered under CIMS are mentioned at Annexure-
                            “A”. The quantity of Computer & related peripherals can be increased/decreased.

             2.             The tenders should reach this office by 11.00 AM on 23.11.2009

             3.             The TECHNICAL BIDS WILL BE OPENED first on 23.11.2009 at 11.00 AM and the PRICE BID
                            will be opened only after scrutiny of technical bid. The price bids of those firms will be
                            opened who will qualify in the technical bid.

             4.             The tendering firm will have to submit application fee @ Rs. 200/- (non-refundable) in the
                            shape of Demand Draft in favour of DCP/P&L at the time of submission of tender. In case
                            the firm fails to attach the draft of application fee, the tender shall be rejected.

             5.             Tenders of those firms will be entertained who deposited the Earnest Money of      Rs.
                            50,000/- (Rupees Fifty Thousand only) in the shape of Demand Draft/Banker’s
                            cheque/FDR/Bank Guarantee in favour of DCP/ Prov. & Logistics, 5, Rajpur Road, Delhi –
                            110054 payable at Delhi. The Earnest Money shall bear no interest.

             6.             The firm whose tender is accepted will have to deposit Rs. 1,00,000/- (Rupees One Lac.
                            Only) as Security Money in the shape of Bank Draft/FDR/Bank Guarantee in favour of
                            DCP/Prov. & Logistics, Delhi payable at Delhi on demand within 7 days from the acceptance
                            of the tender or on receipt of demand failing which earnest money will be forfeited and
                            contract will be cancelled. The security money deposited shall also bear no interest.

             7.              The firm whose tender is accepted will have to deposit a stamp paper of Rs. 100/- for
                            signing the agreement.

             8.             The following will be eligibility criteria for the firms while entertaining the tender(s):-

                  a)               The firm should be registered with the Sales/VAT Tax Department and submit
                                   documentary proof in this regard. The firm should also be registered with Service Tax
                                   Deptt. and submit the documentary proof of registration. Copy of latest Sales Tax
                                   Clearance Certificate/VAT TAX paid must also be attached.
                  b)               The firm should have at least 500 Computers (peripherals such as printers, scanners etc.
                                   will not be counted) under AMC from any Govt. / Pvt. Organizations on the date of
                                   applying in the tender. A list of such organizations, their contact persons, their addresses
                                   and telephone numbers and no. of machines under AMC, date of expiry of AMC may also
                                   be provided.
                  c)               The firm should be in the same business for the past 3 years.
                  d)               The firm should neither be blacklisted by any Govt. Deptt. nor any Criminal Case is
                                   registered against the firm or its owner / partners anywhere in India.
                  e)               The firm should be Manufacturer or authorized service provider of Computer of at least
                                   TWO reputed brands.
      645b02c7-5906-44e0-a85a-b3a40a615d18.doc                                                                            Page 3 of 12
(II)          General Information

1.            Period of AMC –

                 The contract will be valid for a period of one year and the commencement of AMC will be
                  informed after finalization of the contract.
                 The period of contract could be extended further till the finalization of new contract, if
                  necessary, on the same rates and terms & conditions with the approval of competent
                  authority.
                 On expiry or premature termination of this agreement, the firm shall forthwith vacate
                  the premises and handover the equipments in good condition to Delhi Police or to the
                  new AMC vendor, failing which the firm shall pay to Delhi Police such damages.
                 AMC of all equipments will end with the end of the contractual period and the payment will
                  be made only for service availed period on proportionate basis.

2.            Price / rate of maintenance –

              a. Price / rate mentioned in the enclosed annexure “B” are for per equipment per year basis.
                 Only one rate should be quoted against each item; quoting of multiple rates against a single
                 item will tantamount to violation of the tender clauses and the bid will be rejected.
              b. The rates quoted will remain in force for the full period of the contract.
              c. No request for the increase in the rates will be entertained during the period of contract for
                 any reason whatsoever.

3.            Working hours - The firm will correct any faults & failures in any equipment under this
              contract within 24 hours. All Police Stations of Delhi Police work round the clock and in case of
              urgent and emergent situations, it can be asked to rectify the problem on holidays and odd
              hours also, at no extra cost.

4.            Non Compliance / Lapse in Performance

              If the contractor fails to comply any clause of terms and conditions of the contract then
                      - an explanation will be called for non – compliance
                      - and if the explanation is not found satisfactory then further actions like blacklisting of
                        the firm, forfeiting of security money and other legal action as per penalty clause will
                        be taken.

5.            The firm at any stage of the AMC period cannot refuse for repair / maintenance and if so it will
              be treated as breach of contract and the Delhi Police has a right to get it repaired from the open
              market. The expenditure incurred on repair of the equipment will be deducted from the bills of
              the firm or the firm will be liable to pay the damages.

6.            Resolution of Disputes

              In the case of dispute or difference arising between the Department and the contractor relating
              to any matter connected with this contract, the same shall be settled through amicable
              negotiations between a maximum of two officers nominated by the Department and two
              employees nominated by the Contractor, failing which, the dispute shall be submitted to
              arbitration in accordance with the provision of the Arbitration and Conciliation Act 1996, and the
              Arbitrator’s decision shall be final & binding. The language of arbitration shall be English. The
              tender invitation, the bid documents and the contract shall be interpreted in accordance with
              the Indian Laws and the jurisdiction of the Courts in the National Capital Territory of Delhi.

7.            Bidders would not be permitted to alter or modify their bids after expiry of the deadline for
              receipt of bids.


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8.            Only the authorized representatives of the firm will be allowed to attend the proceedings of the
              Purchase Committee. They should also bring letter head of the firm and any decision taken by
              them would be accepted by the firm.

9.            Confidentiality - Personnel of the firm will maintain the confidentiality of the data stored on
              the computer systems of Delhi Police. The firm will be required to take appropriate actions with
              respect to its personnel to ensure that the obligations of non-use & non-disclosure of
              confidential information are fully satisfied. The firm must have to sign a non-disclosure
              agreement in this regard. In case of failure, Delhi Police has right to take legal action against
              the firm.

10.           Space for keeping AMC material - Delhi Police will provide sufficient working place, storage
              places, etc. to the contractor for their smooth working at no cost.

11.           Environments being used in Delhi Police:-

              a. CIMS uses three tier architecture, Window XP on front end, IBM Websphere Ver. 6.1 as
                 Middleware and Oraqle 10g in back end i.e. data base alongwith SAN (Sun Microtech 6140
                 with tape Library) OS on Application and Data base Server in Linux.

              b. As per separate list attached at Annexure” A”, there are six servers and 152 clients in
                 every Distt./Unit. The Vendor shall maintain database security of server at any point of
                 time. It requires periodical servicing/maintenance of entire hardware of CIMS Project:-

                        1.                 Computer        HP Desktop PC Model dx6120MT with 17” TFT Monitor
                                                           Model HP 1740 (OS Window XP)
                        2.                 Servers         HP Proliant ML 350G Series (Radhat Linux 4.0)
                        3.                 Printers        HP Printer Model Laserjet 1020
                        4.                 U.P.S.          1 KVA Offline and 5KVA Online
                        5.                 SMF Batteries   12V/28ah and 12V/18 Ah.


12.           Inspector/CIMS, Prov. & Logistics, New Delhi will be the Incharge of AMC of all Distt. /
              Unit

13.           For any clarification on any clause of Terms and conditions, Inspector/CIMS Project, Prov. &
              Logistics, Delhi can be contacted. The Performa’s for Performance report and feed back/call
              report will be provided by P&L unit at the time of signing of the contract.

14.           The terms and conditions are also available on Delhi Police website www.delhipolice.nic.in and
              www.delhigovt.nic.in . The reputed firms which are dealing in the trade can also download the
              terms and conditions from the website and partiCIMSte in the tender.

(III) Jobs to be done

1.            Repair, Maintenance and facility management Services - The firm will be required to
              maintain / attend / rectify the problems of the Equipments / Network:-
               a) Computers – HP Desktop PC Model dx6120MT with 17” TFT Monitor Model HP 1740
               b) Servers - HP Proliant ML 350G Series
               c) Printers- HP Printer Model Laserjet 1020
               d) UPS :- 1 KVA Offline and 5KVA Online
               e) UPS On-Line 5 KVA with Batteries SMF.
               f) UPS Off-Line 1 KVA with Batteries
2.            Comprehensive Maintenance – The maintenance service will be comprehensive and will
              include cost of labour, faulty parts repair / replacement, complete equipment replacement etc.
              the tenderer shall provide free of cost all such spare-parts / modules /units that may be

645b02c7-5906-44e0-a85a-b3a40a615d18.doc                                                                 Page 5 of 12
              required during preventive or corrective maintenance. In case of providing replacement /
              standby following points should be noted:-

                a. Replacement will cover replacement of complete units including RAM, CPU, SMPS,
                   motherboard, fan, hard disk, other storage devices, printer heads, connectors, hubs,
                   switches, routers, modems, printer drum, printer assemblies, printer’s logic card, printer’s
                   transfer kit, monitors, mouse, keyboard, speakers, microphone, floppy drive, CD-drive,
                   power cables, printer cables, patch cords and any other hardware required for smooth
                   functioning of system.
                b. The new item is either to be equivalent or higher quality compatible product. It will be the
                   contractual firm responsibility to have back to back arrangement with reputed brand parts /
                   machine manufacturers / authorized service providers.
                c. The engineer who replaced the equipment has to record in the Feed back / Call report that
                   the equipment has been replaced and the old equipment has been handed over to the user.
                d. The equipment / part of the equipment will be given to the firm for replacement if it is
                   under warranty, otherwise it will be the property of the Delhi Police.
                e. In respect of printers, it is clarified that all components including plastic parts, assemblies
                   etc are covered under the replacement clause.
                f. In case of providing Standby – (a) it should be of equivalent capacity and performance
                   e.g. Laser Printer in case of Laser Printer is to be provided by the contractual firm before
                   removing the defective equipment. (b) In case different model is provided as standby then
                   printer Cartridges / Ribbon / Toner will also be provided by the firm. [All major problems
                   are to be rectified(on site) or standby will be provided within six hours. The standby
                   equipment arrangement will be allowed for maximum of 10 days only, beyond 10 working
                   days, the action will be taken as per penalty clause]. Major Problem- Any problem which
                   can not be solved on site and equipment is required to be taken to the workshop of the
                   firm.

3.            Preventive maintenance Schedule - Preventive maintenance shall be done for all the
              Computers/Printers/UPSs etc. once in three months (Proper cleaning and dust removal through
              Blower/Vacuum cleaner). Blower/Vacuum cleaner is to be arranged by the contractual firm.
              Preventive maintenance will include inspection of each system, scanning for virus, scanning of
              hard disk for any defects/problems therein, resolving minor technical problems, and to obtain a
              satisfactory working certificate from the user after cleaning of the system i.e. PC/ Monitor /
              Printer / Keyboard/ CD-ROM drive / FDD/ Scanner and other accessories. The preventive
              maintenance will be handled by a separate team of the firm in co-ordination with the firm's
              Resident Engineers. A separate call/feed back report is to be filled up for the preventive
              maintenance and a copy of the same is to be submitted alongwith the Performance Report.

4.            Spare parts – The following equipments in good working condition must be readily available at
              all police stations (within 24 hours maximum) and also CIMS-HQ to provide standby
              arrangement immediately:-
                      i)    Monitor
                      ii)   CD-Rom Drive
                      iii)  Key board
                      iv)   Mouse
                      v)    Printer HP-Laserjet 1020
                      vi)   Power/Data Cables
                      vii)  SMPS
                      viii) Other small Misc. things as per the requirement
                      ix)   UPS/Batteries.


5.            Maintenance of OS etc. –            All software required for maintenance i.e. OS etc. will be
              provided by the user but if drivers are not available with the user then the contractual firm will
              arrange the same in legal/licensed form.


645b02c7-5906-44e0-a85a-b3a40a615d18.doc                                                                    Page 6 of 12
6.            Hard Disk Crashing - The firm should have some data recovery tool in possession and if due
              to any reason hard disk crashes or data on hard disk is lost, then the contractual firm will get it
              recovered.

7.            Phase/Neutral Checking - The contractual firm has to check periodically that Phase and
              Neutral cables are placed rightly in Switches and there is proper earthing and voltage. If
              anything is not in order that must be brought into the notice of user in writing.

8.            Shifting of equipment - If any major repair requires shifting of equipment to workshop of the
              contractual firm then transportation for shifting of equipment will be arranged by the
              contractual firm. Ladder or any other thing required to execute the job is to be arranged by the
              firm at no cost to Delhi police.

9.            Frequent faults of same nature in the same PCs and peripherals, UPSs etc. will be considered
              inefficient attendance by the AMC contractor and the action will be taken as per penalty clause
              and the firm has to replace it with the new one.

10.           Maintenance Services will NOT cover the following :-

                   a. Magnetic media like cartridges, floppy diskettes, magnetic tapes, CDs, Ribbons, ribbon
                      cartridges, toners, plotter pens, tape cartridges and cassettes.
                   b. Equipment’s already under warranty
                   c. Tables, chairs etc. for housing the computer equipments.
                   d. Non-functional parts like covers, equipment stands etc.
                   e. Damage of the equipment due to burning or high voltage.


11.           Virus Prevention, Detection and Removal

                   a)        The firm has to provide supporting documents where they are providing the anti virus
                             support for last one year or more.

                   b)        Virus are to be prevented, detected and removed on all types of operating systems
                             /Window XP Linux 4.0 Window Server 2003 environments as mentioned at point no.
                             11 of General Information.

                   c)        Anti-virus software should be maintained in Client / Server model (Trend-micro) where
                             Local Area Network is applicable. All types of viruses Net Suit are to be covered including
                             Worm, Trojan Horses, Macro Viruses, E-mail viruses, Spy ware, Spam, Virus Hoax, Logic
                             Bomb (Time Bomb), Malware, Sentinels, Malicious Softwares etc.

12.           Complaints Management

              i)             Web based complaints and monitoring system shall form the basis for complaint logging
                             system for users. As soon as Complaint received from user vendor will follow up the
                             trouble-shooting by quickest possible means & in shortest time period (not later than 24
                             hours)
              ii)            A complaint monitoring Help Desk should function round the clock for lodging of
                             complaints through telephone The desk attendant is to be trained enough to register
                             calls or if problems are very minor then be able to resolve on phone itself.
              iii)           Call/Fee Back/performance report- All records of complaints will be maintained and
                             properly recorded by the contractual firm with the details such as time when the call was
                             reported and attended, signatures of the user, problem, comments of the user etc. A
                             copy of the call/feed back report is to be given to the user. A performa for the same will
                             be provided, at the time of signing the contract.

13.            Engineers and other Staff to be provided:- One full time Network/Hardwre engineer
              having full knowledge of System needs to be available at CIMS Room, Prov. & Logistics, 5,
645b02c7-5906-44e0-a85a-b3a40a615d18.doc                                                                          Page 7 of 12
              Rajpur Road, Delhi and one each in three ranges at designated places including on Sunday and
              holidays.

              i.    All engineers will be provided by the firm as part of Maintenance & Repair Service at No
                    extra/separate cost to Delhi Police.
              ii.   They should be on the direct and permanent employment of the firm and will not be
                    drawn from Sub-contractors/ franchisees.
              iii. Police verification - All have to clear Police verification, at the cost of the firm.
              iv. Identity card - The firm will provide them Identity Cards
              v.    All must be equipped with Mobile phones.
              vi. The firm has to provide more experts if needed than projected by Delhi Police but at No
                    extra cost.
              vii. If any one of above proceeds on leave then the firm will provide its substitute. Absence of
                    a single day will invoke the penalty clause.
              viii. The firm will not permit any other personnel than the firm's personnel to perform any
                    work, service or other activities required by Delhi Police without the prior consent of the
                    concerned Incharge AMC of the respective Distt./Unit.

14.             Taking / Handing Over:-

              a. The firm will take over all the equipments in working order and will hand over all the
                 equipments in working order to the new vendor after expiry of the AMC period.

              b. The equipments to be taken over by the firm alongwith signing of the agreement in working
                 condition.

              c. AMC vendor may inspect and bring out faulty units which are not in a position to take over
                 for AMC without repairs. If no such list/information is submitted within 10 next working days
                 to Incharge CIMS Project, CIMS Server Room, P&L Unit, 5, Rajpur Road, Delhi , it will be
                 treated as all the machines have been taken over by the firm and no separate letter will be
                 issued by Delhi Police in this regard.

              d. After expiry of the contract all the machines are to be handed over by the outgoing AMC
                 vendor to the new AMC vendor within 10 working days of expiry of contract in working
                 conditions and a certificate to this effect is required to be obtained by the firm from the
                 concerned officer in-charge of the maintenance and to be produced alongwith the final claim
                 of the AMC charges.

              e. The faults pointed out by new AMC vendor during the inspection before taking over of the
                 equipments are to be rectified within next two working days by the outgoing AMC vendor,
                 and any further delay in rectification of faults thus pointed out shall make the firm liable for
                 imposition of penalty as per Tender terms and conditions applicable to outgoing AMC
                 vendor.

15.           History sheet of the equipments - The firm will maintain History sheet of each and every
              equipment under Maintenance Contract with details specification of the equipment before taking
              over the AMC and give it to the concerned officers of Distt./Unit. and record of the same will
              also be available in Assets/Call Management software. All the equipment’s will be given some
              serial number. A sticker is to be pasted on the equipment containing Serial number of the
              equipment, AMC w.e.f., AMC upto , and Complaint centre mobile no. / telephone no., and Name
              of the AMC firm, in all those equipment also which are under warranty. In Call/ Asset
              management software all the equipments will be recorded against this unique serial no.

16.           Equipment’s already under warranty -- The firm will keep record of all such equipment’s
              such as when warranty is going to expire, who are the service providers etc. The call of such
              equipment’s will also be made to the firm, they will further forward the same to the actual
              service provider. This service will be at no separate cost to Delhi Police. Immediately after the

645b02c7-5906-44e0-a85a-b3a40a615d18.doc                                                                   Page 8 of 12
              expiry of the warranty, the firm has to take over the equipment’s under AMC. There should not
              be a gap of a day.

(IV)          Penalty Clause -


                A ) Penalty amount per call per equipment/problem per hour of delay (Hardware, Software,
                     Database, Network related problems) :-
                i) By not attending & responding the call within six hours Rs. 25/-

                ii) By not rectifying the problem and even not providing the          Rs. 500/- per day
                     standby equipment within 24 hours

                iii) By not rectifying the problem and even not providing the Rs. 2000/- for each day
                     standby equipment within 3 days or beyond

                iv) Standby arrangement is allowed only for 10 days, delay of one day beyond 10 days by
                    which the equipment is to be returned, the firm will be penalized of RS. 250/- PER DAY PER
                    EQUIPMENT besides the repair could be got done through open market at the risk and cost
                    of the contractual firm. Action for forfeiture of security money / pending bills / legal action
                    / black listing of the contractual firm can be taken.
                b) On not doing preventive maintenance of (Computer, Rs. 250/-
                    Printer, Scanner, UPS) per equipment per quarter
                c)    Non submission of monthly call status report to Rs. 500/- per month per unit
                    Incharge AMC concerned                                      delay
                d) On failure to hand over all the machines to the new firm Rs. 100/- per day per not
                    within10 days of expiry of AMC will attract penalty at handed over equipment
                    the rate of

                e)   On refusing or not taking over under AMC after expiry Rs.               100/-     per    day      per
                    of warranty of a working condition equipment                    equipment or actual cost of
                                                                                    repair (if any), which ever is
                                                                                    higher
                f) Non providing of Network/hardware Engineer                       Rs. 500/- per working day per
                                                                                    engineer
                Note: If any one of above proceeds on leave then the firm will provide its substitute. Absence of a single
                day will invoke the penalty clause.


(V)            PAYMENT:-

              The payment will be made on quarterly basis at the level of user Distts./Units after ensuring
              that the repair work/job has been satisfactorily done by the firm.

Note:-

A)            The following documents should be submitted with the envelope marks as TECHNICAL BID :-

              I.             Application Fee of Rs. 200/- (Non refundable).
              II.            Earnest Money of Rs. 50,000/- in favour of DCP/P&L.
              III.           The firm should be registered with the Sales/VAT Tax Department and submit
                             documentary proof in this regard. Copy of Service Tax Registration Certificate and Latest
                             Sales Tax Clearance Certificate/VAT deposit receipt should also be attached.
              IV.            The firm should have at least 500 (peripherals such as printers, scanners will not be
                             counted) Computers under AMC from any Govt. / Pvt. Organizations on the date of
                             applying in the tender. A list of such organizations, their contact persons, their addresses

645b02c7-5906-44e0-a85a-b3a40a615d18.doc                                                                           Page 9 of 12
                            and telephone nos. and no. of machines under AMC, date of expiry of AMC may also be
                            provided.
             V.             The firm should be in the same business for the past 3 years.
             VI.            List of engineers and infrastructure.
             VII.           The firm to provide supporting documents where they are providing the Anti – virus
                            support for the last one year or more.
             VIII.          A list of owners / partners of the firm and their contact telephone nos. alongwith a
                            Certificate to the effect that the firm is neither blacklisted by any Govt. deptt. nor any
                            Criminal Case is registered against the firm or its owner / partners anywhere in India.
             IX.            The firm should be manufacturer/authorized service provider of Computer of atleast
                            TWO reputed brands.
             X.             COPY OF THE TERMS AND CONDITIONS DULY SIGNED WITH SEAL OF THE FIRM IN
                            TOKEN OF ACCEPTANCE OF TERMS AND CONDITIONS MAY ALSO BE ATTACHED WITH
                            TECHNICAL BID.

B)           PRICE BID SHALL CONTAIN PRICE ONLY AND NO OTHER DOCUMENTS SHALL BE ENCLOSED
             WITH THE PRICE BID.


                                                                                             SD/-
                                                                         ADDL.DY. COMMISSIONER OF POLICE:
                                                                                 PROV. & LOGISTICS : DELHI.

SIGN OF TENDERED –                                _________________________

NAME IN BLOCK LETTERS –                           _________________________

FULL ADDRESS -                                    _________________________




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                                                                12
                                                             ANNEXURE-“A”

                                                       Hardware in Police Stations

                       1.                  HP Desktop PC Model dx6120MT with 17” TFT Monitor 144 Nos.
                                           Model HP 1740
                       2.                  HP Proliant ML 350G Series                        6 Nos.
                       3.                  HP Printer Model Laserjet 1020                    144 Nos.
                       4.                  UPS 1 KVA Off Line                                144 Nos.
                       5.                  UPS 5 KVA On-Line                                 2 Nos.
                       6.                  SMF Batteries 12 V/28Ah (For 1 KVA Off-Line UPS)  576 Nos.
                       7.                  SMF Batteries 12V/18Ah (for 5 KVA On-Line UPS)    64 Nos.



The quantity of Computer & other peripherals can be increased or decreased.




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                                                                                              ANNEXURE-“B”


                                           PROFORMA FOR PRICE SCHEDULE


Sl. No.         Description                                    Qty.       Rates offered per unit per annum
                                                                          inclusive of all taxes
      1.        HP Desktop PC Model dx6120MT with              144 Nos.
                17” TFT Monitor Model HP 1740
      2.        HP Proliant ML 350G Series                     06 Nos.
      3.        HP Printer Model Laserjet 1020                 144 Nos.
      4.        UPS 1 KVA Off Line                             144 Nos.
      5.        UPS 5 KVA On-Line                              02 Nos.
      6.        SMF Batteries 12 V/28Ah (For 1 KVA Off-        576 Nos.
                Line UPS)
      7.        SMF Batteries 12V/18Ah (for 5 KVA On-          64 Nos.
                Line UPS)


                                                                                  (Signature and seal of Bidder)
Dated:




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