S News and views of the action in Australasia's IT sector this week THE RUST BUCKET Malaysia pays off for The smart money CCK's treasury system TECHNOLOGY is so wedded to business strategy Australian developer CCK Financial Solutions has today that investment will have to return. But been selected to provide its Guava Suite of treasury investment as we are now experiencing is a lot smarter and a lot more strategic. Many people management systems to three Malaysian making technology decisions are still unsure if organisations — PM Securities, OSK Securities their budgets will be cut again, so they are holding Berhad, and K&N Kenanga Berhad. All three will use back on spending. Guava to handle local treasury functions, covering The big challenge they have to address is what money market and securities trading, dealing, risk opportunity lies before them, what technology management, settlement, and accounting functions. they have in place, and what is on the horizon — In addition, OSK will use the software to manage its and then they have to figure out how they can corporate banking requirements, explained Joseph take advantage of the circumstances economically. Wong, managing director of CCK. In many complex industries, vendors are Each implementation will be undertaken by CCK's asking for trouble if they stage a flat-out assault consulting team using the company's rapid on an organisation's fundamental way of doing implementation methodology. The installations are business. The best points of entry are likely to lie scheduled to be completed by the end of June, at on the edges of an industry, in tasks that involve which time OSK and Kenanga are expected to have relatively small sets of people. Only after these been awarded investment banking licences, Wong initiatives pay off — that is, lots of people at the added. www.cck.com.au front lines see technology as a boon to their work — does it make sense to pursue bigger dreams. We all need to be thinking beyond the horizon Mincom wins Russian contract to what might happen next. This kind of thinking is everyone's job, not just the CEO's, hence the Queensland software developer Mincom has been need for brainstorming sessions on what to do as awarded a contract to provide an integrated system to the ICT industry continues to consolidate. the resources division of JSC SeverStal Group, one of Nothing gets done with enthusiasm if people the largest holding companies in Russia. The system, are down. Staff and their CIOs see themselves "at which will be based on Mincom's MineScape solution, risk" and, as a result, IT executives are looking to will contain computer-aided geological modelling and raise and stabilise the quality of IT services data management, survey, and mine planning offered and to present these services in business terms understood by chief executives. Enterprises capabilities. are also having to replace the experience and "The system will bring JSC SeverStal Resource's skills that in many cases have been let go over the geological and engineering services into a new recent period of cost cutting. In addition there are technical level, which will increase the efficiency, concerns over the aging workforce and the accuracy, and reliability of reserve calculation. In difficulty of attracting new people with the right addition, it will help JSC Sever Stal Resources to skills to address the new requirements. decrease loss and dilution of mineral products, All of this is happening at a time when provide the organisation a unified view of its graphical outsourcing — a far from a new phenomenon — is also beginning to create a huge amount of stress mining data, and improve mining safety and planning on employees concerned about losing their jobs. optimisation overall," explained Richard Mathews, The one thing that can be counted on is that CEO of Mincom. www.mincom.com there will always be change in the IT industry. To manage this change, organisations need to look to the future to make better informed business INSIDE THE RUST REPORT decisions. Regardless of company size or industry, people in business do want technology to be Insider Edition Page 2 tracked and measured just like any other part of This week's orders and installations their business. Aussies Worth Watching Page 3 There is every reason to believe that A roundup of Aussie ICT companies making waves technology will continue to provide organisations Deal Makers Page 4 with an important competitive advantage. Mergers, acquisitions, & funny business However, for that fact to be recognised marketers must take the bull by the horns and demonstrate Rust e-Research Page 6 to customers, prospects, analysts, and the media What the analysts said and did this week that technology is not simply a convenient utility A CEO told me Page 7 but that it remains a key driver of competitive Serge Gansner, CEO of Swiss company E2E advantage. Revolving doors Page 8 — Len Rust RustOz@bigpond.com.au Who's in work and whose jobs they took The Rust Report, February 24, 2006 Page 2 INSIDER EDITION IBA wins three hospitals on home turf Adacel wins deal with US college Sydney health systems developer IBA Health has been Adacel, an Australian developer of diverse selected to provide Web-based solutions to three more technologies, has been selected to provide an air Australian hospitals. St George's Health Service and traffic control tower simulator to the Georgia Aviation Caritas Christi Hospice, both in Victoria, will Technical College in the US. implement IBA's patient management system The college, which recently received approval to operating from the Sisters of Charity St Vincent's expand its aviation department to include an air Health Service data centre. The system will be used to traffic control program, has ordered a six-screen tower provide multi-hospital access to patient data, trainer that is similar in size and function to the explained Steve Garrington, CEO of IBA. system in use by the US Air Force, Federal Aviation Mildura Private Hospital has also signed up to use Administration, and US Marine Corp, explained Silvio the patient management system and will install the Salom, managing director of Adacel. www.adacel.com developer's Theatre Management and Casemix modules to streamline administrative and clinical functions across all departments, Garrington said. Aconex builds system for architects www.ibatech.com Aconex, an Australian provider of IT systems to the construction industry, has been selected to Merit counts for PNG border system provide an online information service for The Cox Group of architects. The Aconex system, which Merit Technology, a Victorian developer of systems for will be used to replace manual, paper-based the government and health care sectors, has been information exchange, was given an extensive trial selected to provide a border management system to by The Cox Group during 2005, explained Graham the Papua New Guinea Immigration and Citizenship French, QA manager at The Cox Group. "We are Division. The contract, which was awarded by the already using the system in Melbourne, Perth, and Australian Department of Immigration and Multi- Dubai, and it will soon be implemented in Canberra, Sydney, Brisbane, China, and Malaysia," cultural Affairs, also covers the provision of he added. www.aconex.com implementation and support services. The system will manage visa and permit issuance, a movement alert list, a name-matching facility, document authentication, and border movement Argus wins contract at Vic hospital processing, a spokesman explained. It will be Australian identity management specialist Argus implemented at all major airports and border Solutions has received an order for its MethaDose crossings in PNG, as well as 15 overseas posts before drug dispensing system from a Victorian hospital that the end of this year, the spokesman added. provides services to Corrections Victoria. The contract www.merit.com.au indicates the growing acceptance of biometrics to provide positive assurance of identification, said Bruce RuleBurst scores job with the Feds Lyman, CEO of Argus Solutions. "MethaDose clearly prevents the likelihood of over-dosing, misdosing, and RuleBurst, an Australian developer that was fraudulent acquisition of restricted and/or dangerous previously known as SoftLaw, has begun work on a drugs while streamlining the dispensing process," business rules system that will form a part of the Lyman added. www.argus-solutions.com Australian Department of Finance and Admini- stration's planned Parliamentary Entitlements Management System. ISS cleans up for resources giants To complete the system RuleBurst will work with WA developer ISS Group, which specialises in systems QSP Asia/Pacific and Dytech Solutions — both part of for the process industries, has been awarded the UXC group of companies — which will provide the contracts by BHP Billiton, for its Ravensthorpe nickel project management, business analysis, system project in Canada, and the Worsley Alumina Refinery. development, integration, and ongoing support The systems will be integrated with Honeywell services, said Surend Dayal, chief executive of Experion (Worsley) and Emerson Delta V RuleBurst. www.ruleburst.com (Ravensthorpe) control systems. www.issgroup.com The Rust Report, February 24, 2006 Page 3 INSIDER EDITION Continued from page 2 Aussies worth watching A roundup of companies making waves Nortel replaces bank's data net at home and abroad St George Bank has replaced its legacy data network JUSTSYS is dedicated to the rapid with a new network that was implemented by Optus development of Web-based support systems that using Nortel's 10Gigabit optical equipment. The model decision-making reasoning. The decision network overhaul followed the bank's launch of a CRM support software tools and methodologies Justsys project in the fourth quarter of 2005, explained John deploys have evolved from research projects in the Loebenstein, group executive for IT at St George. application of artificial intelligence to law "New applications like videoconferencing and VoIP conducted in two universities over the last five put a much greater emphasis on the reliability and years. The company's current R&D is now focusing resiliency of the network infrastructure because of the on tools for the rapid development of decision support systems, online dispute resolution, and added stresses they put on available bandwidth," data mining. www.justsys.com.au added Paul Bristow, executive manager of IT network services at the bank. BLUE REEF is a data networking vendor specialising in role-based access control and People picks up AT&T's WA node network enforcement. Blue Reef aims to help organisations improve the way people access and US giant AT&T has selected Australian telco People use their networks and network-based resources. Telecom to provide co-location and Australian voice The company's gateway appliance products telecom services to AT&T. AT&T has already relocated leverage an organisation's existing identity its network node in Perth to People Telecom's Internet management infrastructure (such as LDAP data centre under the terms of a five-year contract. directory services) to enforce granular role-based access, content, and bandwidth control at network The voice services will be provided under a separate level. www.bluereef.com.au three-year deal. "We expect to make savings of around 50 per cent CMX TECHNOLOGIES is an intellectual on our domestic calling costs," claimed Jeyan property (IP) licensing company founded in 2001, Jeevaratnam, managing director of AT&T Australia to deliver a simple and cost-effective extra layer of and New Zealand. "Furthermore, we have also reduced security to enhance institutions' existing end-user the costs associated with our Perth POP, which will authentication processes. CMS provides an give us the opportunity to target businesses in authentication codification process ranging from simple personalised scrambling solutions through Western Australia. www.peopletelecom.com.au to impregnable rolling code offerings that enhance existing security measures deployed by institutions during the authentication element of an online transaction. www.cmxtech.com e-BILITIES' core business is the sale and distribution of an innovative range of online cognitive ability tests, which are based on contemporary research directions in intelligence testing. e-Bilities provides clients with the convenience of Internet access to tests that accurately access cognitive abilities. The company's testing system also helps clients to pinpoint people who are over-confident, under- confident, or realistic in appraising their cognitive abilities. www.ebilities.com SEEING MACHINES's focus is on vision-based human/machine interfaces. Formed in 2000, Seeing Machines's purpose is to commercialise its computer-vision intellectual property across a wide range of industries and applications. The company's faceLam provides head-pose, gaze direction, and eyelid closing tracing. Seeing Machines's technologies are used in the development of new products and applications that range from devices to improve road safety and save lives to those that can detect and manage eye disease and prevent loss of eyesight. www.seeingmachines.com FUTURE KNOWLEDGE offers a comprehensive suite of change, education, consulting, and training project management services. Customers include St George Bank, Boeing, Brambles, and Hardy Wine Company. Future Knowledge has also recently launched into the Asia/Pacific region delivering end-user training for organisations that are implementing enterprise applications. www.futureknowledge.com.au The Rust Report, February 24, 2006 Page 4 DEAL MAKERS Keycorp partner unlocks Internet Mediator hits China on the run Australian company Keycorp plans to offer a secure Byte Power got off to a flying start in its efforts to Internet payment transactions service after entering introduce the Mediator network monitoring product to an alliance with Canadian company Datawire the Chinese market when its partner Henan Easeful Communication Networks. The service will be based Information Technology Co won an order for 15 units. on Keycorp's EFT-POS technology and Datawire's VXN The initial delivery is destined for use in Nanyang global Internet-based transaction delivery network. City's education network in Henan Province, but the Keycorp will offer the service to its customers and two companies intend to exploit the sale as they work partners in New Zealand, Singapore, Malaysia, together to introduce the product to the broader Taiwan, Japan, Hong Kong, Korea, China, and Chinese market, said Alvin Phua, CEO of Byte Power. Canada, explained Bruce Thompson, CEO of Keycorp. "Mediator has the potential to be implemented in In Australia, Keycorp will link to Telstra's broadband over 300 schools in Nanyang City and in over 300 access and bank connectivity network. schools in the new Zhu Ma Dian City project, which "The alliance with Datawire offers the opportunity will be implemented following Nanyang," Phua for Keycorp to build on our strategy of moving from a explained. "This contract has large significance to Byte products company to a solutions company by Power Technologies as it builds on our success in leveraging the power of the Internet," Thompson introducing Mediator into new markets in Singapore added. www.keycorp.net and Malaysia, and now China. In Australia Byte Power has received follow-up Aussies recognised with A/P awards orders for Mediator from Metropolitan Fire Brigade in Victoria and from Queensland WorkCover. The achievements of Australian companies Beonic and Hearne Scientific Software, along with CSIRO www.bytepowergroup.com Entomology, were recognised at last Sunday's Asia/Pacific ICT Awards ceremony in Thailand. IBM leans on software partners Retail intelligence specialist Beonic won the Applications and Infrastructure Tools category IBM Australia has revamped its distribution model to with its Traffic Insight system, which uses make it more attractive to its channel partners. The sophisticated sensing equipment to provide newly introduced distribution model is expected to shopper traffic intelligence integrated with back- increase profit margins for distributors and provide end analytical software. additional incentives for resellers, claimed Sue Hope, Hearne Scientific and CSIRO Entomology channel manager for the IBM Software Group received a merit award in the general applications Australia and NZ. category for their Dymex-Climex model-building tool for biologists. The tool helps scientists carry Six companies have been accepted into the new out risk assessments and manage invasive species regime. Three are existing partners — Avnet, Express in agricultural and natural systems. Data, and ITX — and three are newcomers — Igatech, The companies had gained entry to the awards Lan Systems, and Meier Business Systems. by winning their respective categories at the AIIA's 2005 iAwards. www.iawards.com.au GPS developer scores extra funding SigNav, an Australian developer of global positioning Reckon buys local super product system solutions, has raised $A2.5 million in series C funding from Neo Technology Ventures and Nanyang Australian company Reckon has bought a super- Ventures. annuation administration package — Desktop Super The Funds will be used to capitalise on SigNav's — from Sydney software developer Desktop existing sales opportunities, to expand operational Partnership: Dipolar (www.desktopsuper.com). The functions, and to increase the company's international software will complement Reckon's APS suite of presence and partnerships, explained John Riedl, products, claimed Brian Armstrong, managing CEO of SigNav. "SigNav is experiencing strong director of APS. customer demand for its GPS solutions. The funding Reckon has also entered an agreement to market. will help ensure the company has sufficient operating the Quicken Superlink product to its QuickBooks capital to turn these opportunities into reality." customers. www.quicken.com.au www.signav.com.au LOOKING FOR A VENTURE CAPITAL PARTNER TO HELP GROW YOUR BUSINESS? Are you a growing company that has Ask Macquarie's Technology Investment ambitions to be a market leader? Banking Team about Venture Capital email@example.com www.macquarie.com FORWARD thinking @ firstname.lastname@example.org The Rust Report, February 24, 2006 Page 5 DEAL MAKERS Continued from page 4 COMMS BITS CSIRO spins off search engine The CSIRO ICT Centre has spun off its P@Noptic ADI and BAE win navy upgrade enterprise search technology into a company named ADI and BAE have been awarded contracts for Funnelback Pty Ltd. "It is our view that, with the communications upgrades programs for the technology in a company structure with good Australian Navy's major surface ships. governance and management we will create maximum ADI (www.adi-limited.com) has been selected to impact for our research," said Dr Geoff Garrett, chief modernise on-board communication systems under executive of CSIRO. the third phase of a $A45 million project approved by CEO of Funnelback will be Stuart Beil, formerly the Federal Government in May 2004. BAE will senior manager of commercialisation at CSIRO. Dr provide further broadband satellite terminals for five David Hawking will be chief scientist. ANZAC-class frigates and a guided missile frigate. A The Funnelback product already has a useful user spokesman said the contracts will allow deployed base in Australia and abroad. At home its users ships to establish computer-based WANs at sea via include the Australian Government Information broadband satellite links. Management Office, Westpac, the ASX, the ABC, ninemsn, and the University of Sydney. Overseas Cisco tests new AARnet links users include the National Research Council of The Sydney-to-Brisbane leg of AARnet's new national Canada, University of Staffordshire, and the Scottish fibre network has undergone successful testing. The Care Commission. http://funnelback.com/ network is being created by Cisco using advanced optical products to expand capacity and performance Ansearch resells Google solutions of AARnet's network. In addition, AARnet will also ASX-listed search engine developer Ansearch has connect the South Australian Partnership for entered a distribution agreement that allows its online Advanced Computing to its peer supercomputing advertising subsidiary Soush to resell Google's centres on the east coast. www.aarnet.edu.au advertising solutions in Australia and New Zealand. "Following this agreement Soush can immediately 3Com builds wireless schools net provide near 100 per cent advertising coverage for Web site publishers, while maximising premium 3Com and its Queensland partner Communications rates," explained Dean Jones, CEO of Ansearch. Design & Management have designed a wireless www.ansearch.com.au network for use by government schools in Queensland. The state has 1300 primary and Allied calls halt to ARA takeover secondary schools spread over vast distances. "In situations where fibre-optic is not the most suitable Allied Technologies has terminated its takeover option we have utilised wireless solutions which are discussions with ARA Group by mutual agreement. designed in conjunction with 3Com and CDM, with 3Com then creating a unique wireless device to address our needs," explained Bill Clarke, director for information management services with the Queensland Department of Education and The Arts. www.cdm.com.au — Comms briefs — The Manning Shoes retail chain has implemented a NetGear voice-over-IP network to improve communications and reduce call costs between its five stores on the mid-north coast of NSW. A long-term NetGear user, Manning was first introduced to the brand by Coastal Computer Solutions. ISPhone Australasia, a privately-owned Australian company that is closely affiliated with US company ISPhone, has launched itself into the Australian wholesale VoIP market. The company began setting up its Australian VoIP network in the middle of 2005 and has already signed seven customers, one of which is Australian Satellite Services. www.isphone.com.au Kiwi ISP Orcon Internet has installed equipment from Juniper Networks to help it meet increasing demand for high-speed residential and business-class DSL services. Reeltime Infotainment (listed on the ASX under the old Flowcom code of FLO) plans to protect its IPTV video-on-demand service with the Encryptonite System from US company SecureMedia. The service is due for release in the near future. The Rust Report, February 24, 2006 Page 6 Rust e-Research Roundup In the APAC countries, 28 per cent of consumers High expectations for Vista security played single-player mobile games at least weekly, US enterprises expect to use new security features in versus 13 per cent in Europe and eight per cent in the next release of Microsoft's operating system, Vista, North America. Further, seven per cent of Asia/Pacific although many have concerns about Microsoft's consumers played multi-player mobile games weekly, security solutions, according to a Current Analysis versus two per cent in Europe and North America. market research study. The industry analysts said that while 90 per cent of survey respondents expected automatic patch updates and installation Telcos start investing in OSS at last management functionality to be part of Vista, more Telecom service providers are finally investing serious than two-thirds thought that intrusion detection and money in OSS, especially provisioning and network protection features would be included. inventory, according to Dittberner Associates. On the "The breadth of threat protection functions strength of service providers' new commitment to enterprises expect to be in Vista was surprising, even operational readiness, Dittberner forecast the market going beyond areas that Microsoft has been widely for provisioning and network inventory software will touting," remarked Andrew Braunberg, senior analyst, grow at a modest, but healthy 4.6 per cent CAGR from information security A. roughly $US2.1 billion in 2005 to $2.6 billion in 2010. The research also indicated that Microsoft faces significant hurdles in increasing its presence in the Telcos should review outsourcing enterprise security sector. Sixty-three per cent of Telecommunications operators should urgently review respondents agreed with the statement that reports of their outsourcing strategies or risk being vulnerabilities in Microsoft's operating systems raised outmanoeuvred by rivals, according to an Analysys concerns about Microsoft's security solutions. market research study. "Outsourcing has become an important weapon in a telecoms operator's strategic Rating tech marketing effectiveness arsenal," said study author Simon Sherrington. "An effective and well-managed outsourcing Technology vendors and service providers can see how scheme can deliver flexibility, reduce time to market well their marketing operations — and those of their for new services, and help to deliver profit growth for industry partners, peers, and competitors — are shareholders," continued Sherrington. performing with IDC CMO Advisory's Marketing Although failed outsourcing contracts received a Performance Matrix (SM). The IDC marketing great deal of media attention, the author pointed out measurement draws a direct correlation between a that there are now numerous examples of operators company's internal marketing operational efficiency that have improved time to market for new services, (KPI assessment) and its effectiveness in marketplace and/or improved organisational flexibility as a result execution. of handing over management of different activities to The matrix indicates the relative position of tech third parties. There is also evidence that outsourcing marketers along two dimensions: efficiency of internal can help operators to achieve significant cost savings. operations, and effectiveness or proof of results. IDC identified several companies within the marketing Rust e-Research continued on page 7 leadership quadrant of the debut marketing performance Matrix, including Adobe, Cisco, EMC, Intel, Oracle, SAP and Symantec. Kick off your 2006 Asia/Pacific leads in mobile gaming marketing campaign Consumers in Asia/Pacific (APAC) countries lead European and North American consumers more than two to one in the adoption of both single-player and NOW! multiplayer mobile gaming, according to Parks Advertise in the Rust Report and start selling Associates. The analysts found 3D multiplayer gaming today! and casual PC-to-mobile gaming would both be good first steps in driving the mobile gaming market. The Parks Associates study concluded that the Advertise new products, special mobile gaming market could also benefit from offers, and promotions innovations such as cross-platform designs that positioned a mobile phone as an extension platform to Promote webinars, events, white online PC and console games. Other innovations the papers, and downloads report mentioned included the integration of location- based services (LBS), social networking, and Display your URL and boost traffic multiplayer mobile gaming. to your Web site "Leveraging unique characteristics such as always- on connectivity and always-with-you ubiquity is extremely important to the success of mobile gaming," Space limited: first-come first-served said Yuanzhe (Michael) Cai, director of broadband and gaming at Park Associates. Contact Len Rust on 0413 588 728 or e-mail "Focusing on brands and franchise licences alone email@example.com is not a sustainable model." The Rust Report, February 24, 2006 Page 7 RUST e-RESEARCH A CEO TOLD ME Continued from page 6 Serge Gansner CEO of E2E Technologies "This is not an appropriate strategy for every operator in the telecoms market, but pioneers have proven that RUST: Could you outline E2E’s proposition the outsourcing model can be made to work," added GANSNER: E2E offers 20 years of experience in Sherrington. "Operators should really consider the enterprise level systems integration. Based in competitive benefits of outsourcing activities Switzerland but now with offices in Sydney acting traditionally considered as core." as our springboard into the Asia/Pacific region, we intend to bring quality and timeliness to complex integration and migration projects. CIOs not guaranteed board seat Our model driven integration platform, the Only slightly more than a half of all typical CIOs sit on E2E Bridge, enables businesses to deploy the IT services they need quickly, easily, and without their company's management committee, while world- needing the extensive redevelopment work that class CIOs universally earn this senior leadership causes failure of so many integration and position, enabling them to align IT with business goals migration projects. and objectives much more effectively, according to The problem many businesses face today, Book of Numbers research from The Hackett Group, a whether in Australia or Europe, is that such strategic business advisory firm, and Answerthink projects rarely meet initial expectations. Half of company them fail to deliver the expected levels of business Hackett's research also identified several other key functionality but more than half go over budget and take significantly longer to complete than was factors enabling CIOs to improve strategic alignment. initially planned. World-class CIOs are more than three times as likely The heart of our solution is our unique ability to report directly to their company's CEO or chairman to create the integration runtime directly from a than typical CIOs. World-class IT organisations also model instead of program code, enabling hire managers and professional staff with far greater organisations to automate the integration process. business knowledge, and a much higher percentage It is the integration with XMI-based UML have advanced degrees than at typical companies. modelling tools that allows us to compose, test, Finally, world-class CIOs have completely eliminated and deploy IT services without leaving the model domain. Not only does this eliminate the time and parts of their IT organizations that report locally, and cost involved in bespoke programming but it also drive significantly higher levels of centralised guarantees the quality, effectiveness and reporting. reusability of the integrated IT services. RUST: What are your market development plans for Australia? The Rust Report GANSNER: We recently established offices in Sydney and will be looking to appoint around five The Rust Report is a weekly newsletter that is e-mailed systems integrators to drive market presence FREE to registered subscribers. among medium to large enterprises. We have already established a professional services arm to To SUBSCRIBE to our business in Australia and will add staff in line The Rust Report click on the green button or send an with business growth. e-mail to firstname.lastname@example.org Australia has a very mature systems (No subject or message required) integration market with major opportunities in storage and server consolidation. Being a 100 per SUBSCRIBE cent channel-focused organisation, we will be Subscribe tasking our systems integrators with opportunities in several industry verticals from retail, healthcare, and finance, to transport and government. All industries have a need right now To UNSUBSCRIBE and stop receiving The Rust Report for increasing project efficiency by factors rather please click on the red button below or send an e-mail to than percentage points. email@example.com (No subject or message required) RUST: Who are your flagship customers? GANSNER: In Australia, we are seeing major Unsubscribe interest from household name companies many of whom have experienced issues with systems integration. Our flagship customers are currently found in the financial services, logistics, and The Rust Report is published by telecommunications sectors, including UBS, Dialog Marketing Services Pty Ltd, Oetker/Agrano, and Swisscom. PO Box 437, Roseville, NSW 2069, Australia. RUST: What will we be seeing from the company Publisher Len Rust in the future? RustOz@bigpond.com.au or phone 0413 588 728 GANSNER: Overall, you will see us constantly aim Editor Peter Scott to reduce the time and cost spent on projects Rust-Ed@bigpond.net.au or phone 0413 544 609 which in turn will reduce the risks inherent in systems integration whether companies are planning to integrate third-party software with The Rust Report is distributed by enterprise solutions, migrate away from high QM Technologies maintenance legacy systems, or consolidate the IT www.qmtechnologies.com services landscape after a merger or acquisition. The Rust Report, February 24, 2006 Page 8 REVOLVING DOORS Jason Hart heads ActivCard in US Comm Bank imports Kiwi as IT head Australian Jason Hart has been appointed CEO of US Expat New Zealander Michael Harte has been digital identity assurance specialist ActivCard, which appointed group executive of technology services at does business as ActivIdentity. Hart became a share- the Commonwealth Bank of Australia. He is currently holder in ActivCard after its acquisition of Canberra executive vice president and CIO of PNC Financial company Protocom, in which Hart held a 57 per cent Services in the US, and works with the Centre of stake, last August (Rust Report, Aug 4 2005, p4). Information Systems at MIT on open systems and At ActivCard Hart has replaced Ben Barnes, who competitive advantage. In the past he worked for had overseen the acquisitions of Protocom and Citigroup. another Australian company Authentic8. Willett flies into Qantas CIO job Johnson takes helm of travel group John Willett has been appointed CIO of Qantas, Adam Johnson has been appointed managing director replacing Fiona Balfour who is due to leave the airline of Travel.com.au after having filled the position in a in March and will take up a post at Telstra (Rust acting role since the resignation of Bill Gair a year ago Report, Feb 10, p8). Willett was previously head of IT (Rust Report, Feb 18 2005, p8). business services. Johnson joined Travel.com.au in 2004 as CTO following the acquisition of Arnold Travel Technology, HDS announces changes for A/NZ where he had been managing director. He had previously been managing director for Australia and Hitachi Data systems has promoted its Kiwi sales NZ at Sybase. manager, Brent Wilkinson, to head of its New Zealand business. In Australia Andrew Heading has been appointed Changes of the guard at Reckon to the new role of channel marketing manager for ASX-listed company Reckon announced this week Australia and NZ. He was previously with IT finance that Greg Wilkinson has been appointed deputy company HAL Data Services, and has also worked for chairman with responsibility for strategy, and Clive Toshiba TEC UK Imaging Systems. Rabie has been appointed group CEO. Wilkinson was a founder of Reckon in 1987 and has been CEO since F5 turns up in NZ marketplace that time. Rabie joined Reckon as COO in 2001. F5 Networks, a US company that specialises in application traffic management, has opened an office AAPT chief no longer required in Auckland with Martin Mooney as NZ country Jon Stretch found out this week that changes to the manager. He has previously worked for Compuware, structure of Telecom NZ subsidiary AAPT meant there Foundry Networks, and InternConnect. was no longer a chief executive's position and hence no job for him. Instead Telecom has changed the structure of its Australian operations to focus on — Around the traps — mass and managed market segments. Telecom's CEO Eelco Lijding has been appointed director of Marko Bogoievski will head the mass market technology services at Capgemini Australia. He was operation, while the telco's chief IT services officer previously in the company's Netherlands office. Mark Ratcliffe will run the managed customer business. Graeme Stevens has joined Oakton in a senior client management role. He had recently undertaken a TeleTech names VP for Victoria number of private consultancy jobs after a 15 year US business services outsourcing company TeleTech term with DMR Consulting. Holdings has appointed Peter Ozard vice president of Elouise Cordaiy has been appointed general business development for its Victorian operation. A manager of marketing at VeCommerce. She was 20-year veteran of high-level sales and project previously a marketing executive at Suncorp management roles he has held senior positions with Metway/GIO Insurance and previously worked at Roy Morgan Research, Salmat, and Aquent. iPlanet E-Commerce Solutions for Sun Microsystems. Tigwell joins Orion in operations role Pacific Internet has promoted Nigel Stitt to the position of national sales manager, and Trent Lennox Jim Griffith has resigned as chief operations officer of to NSW state manager. Orion Telecommunications in order to move back to the US for personal reasons. He had been based in Primus Telecom has appointed Marion Macleod Spain for the past seven years. head of business improvement. She previously ran her Victoria Tigwell has joined the company as director own consulting business, and has worked for Telstra of operations. She was a founding director of QAI Mobiles. Australia, which is now Southern Cross Telco Stephen Munday has been appointed CFO of Holdings, and was a shareholder in TelEurope, which Ansearch. He was previously CFO of Senetas and has is one of Orion's largest shareholders. Most recently also worked for Pauls (Victoria) she chaired the Metropolitan Airports Commission in Minnesota. David Leighton plans to retire as CFO of Integrated Orion expects to name its new manager of Research at the end of March. A search is on for a European operations within a few weeks. replacement.