Harvey World Travel Harvey World Travel is one of the longest established retail travel agency networks in Australia, with the first Harvey World Travel outlet opened in May 1951. Harvey World Travel is a multiple Travel Agency of the Year Winner in Australia and has expanded to more than 550 travel agency outlets throughout Australia, New Zealand and South Africa. With MessageLabs, our downloads have dropped Expansion in the past three years saw the group take over Thomas Cook Travel's 90-plus retail shops in Australia and New Zealand and under a progressive franchising model, the chain now by approximately 33% comprises a mix of predominantly franchise and a limited number of owned outlets. because the spam is Network turnover exceeded $1.4 billion in 2003 and the company's share price has more than trapped in the Internet. tripled in the past 24 months. We don't have to buy hardware or software, we The Thomas Cook acquisition led to the achievement of the company's prospectus strategy 3 years ahead of schedule. Advancements in Internet technology, systems and training coupled don't have to change the with rapid expansion of new income streams have positioned the group for profit growth. way we do business and we don't have any At the time of signing the MessageLabs agreement in October 2003, Harvey World Travel was the largest retail travel chain world-wide using the MessageLabs service. signature updates. I also like the fact that if our Qantas partnership servers go offline for any Harvey World Travel also has a well-established travel wholesale operation (in partnership with Qantas Airways) and a travel insurance division, both of which are cornerstone assets for HWT reason, MessageLabs backs Limited. up our mail for up to seven days free as part of "Our strategy is to outsource non-core IT activities wherever possible," said Harvey World Travel IT Manager Matthew Harris. the service. Matthew Harris "This includes email and server management. We've been aware of MessageLabs’ services for IT Manager some time, but it really was growth in spam and server load due to the volumes of junk mail Harvey World Travel that prompted us to adopt MessageLabs’ Anti-Spam and Anti -Virus services. We noticed a drop in the loads almost overnight". "We also expect to see some added efficiency benefits over time.” "One of the benefits of having filtering done at the Internet layer is that we don't have to take the bandwidth hit. We don't pay for that wasted bandwidth either. We simply set our spam blacklists and whitelists to only permit approved business mail and then if our franchisees want specific pieces of email that are being held at the MessageLabs’ servers, they can log on to the ‘net and download them." Adds franchisees automatically Our franchisees Matthew says that the scalability of the service is very helpful. "When we add franchisees to the chain, they are automatically covered as soon as we set them up with harveyworld.com are now able to addresses.” concentrate on valid “We only pay for valid, live addresses, so regardless of the emails coming to 'dead' addresses or aliases, we only pay for those who are active." customer emails The chain uses a blend of defences at the server and desktop of each and every HWT franchise rather than sorting consultant. through spam to Up-to-date defences find genuine inquiries. "We recommend that each franchisee ensures they keep their defences up to date to protect against viruses introduced through web downloads or viruses on media such as floppy disks," We therefore are says Matthew, "and we also deliver regular security prompts and advices through monthly system updates and via the Intranet. As such, MessageLabs is just one additional layer of able to respond to defence against virus and spam.” customer emails “We also have been impressed with the quick responses to our technical questions either direct or through our email outsourcer. The entire team at MessageLabs is very service focused." faster; and if a new email virus outbreak hits, we don't have to devote resources to protecting the network. We just get on with our core business.