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Volunteer Opportunity

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					                                           Volunteer Opportunity

Role                        Charity Shop Volunteer

Location / Service          Shops

Supervised by              Service Manager

Responsible to              Service Manager

Hours                       To be agreed



The role, the service and the organisation

Volunteers in this role are the face of Guild Care for customers coming into our
shops.
They can get involved with helping customers who are making purchases as well
as helping with the sorting and cleaning of donated goods and arranging shop
displays.
The aim of out charity shops is to raise funds and volunteers are instrumental in
helping us to achieve our targets- either through direct selling or by insuring that
our shops are as inviting and customer-friendly as possible.
As volunteers within charity shops are in constant contact with people who use
the shops, a smart presentable appearance is required at all times.


Tasks & duties

It is understood that volunteers have strengths and interests in different areas
and we have therefore indicated below the range of tasks that volunteers will get
involved with as part of this role.

1. Assisting customers with their enquires and if unable to hep ensure that their
query is dealt with by the manager.

2. Having an understanding and awareness of customer service and being
prepared to consider additional training in that area if required.

3. Making a commitment to the role of charity shop volunteer.
4. Serving customers at the till, operating the till and handling customers.
Money- training will be provided on both the till and the credit card machine.

5. Answering the phone in a customer focussed manner, taking messages and
recording/ passing them on appropriately.

6. Cleaning bric-a-brac and other items (note we do not launder donated
clothing) ensuring that safe working practices are observed and that only
COSHH registered produces are used.

7. Assisting with the display of stock and checking that displays are maintained
with sold items replaced.

8. Making a commitment to attend team meeting and 1-1 supervision as required.

9. Considering requests for other tasks.


Skills, Knowledge & Experience we are looking for

Important
Ability to work as a team member
Good customer service skills
Minimum age of 16
Smart and presentable appearance
To understand simple verbal instructions and act on the appropriately
Trustworthy and honest

Useful
Accuracy in handling money/ reconciliation
Experience of charity shop sector
Experience of handling cash
Flexibility in working hours
Previous experience to the volunteer role
Willingness to attend training and 1-1 supervision as required


What we can offer volunteers in this role

Regular 1:1 meetings with your manager

Regular meetings with your team

A 2-part induction training programme and regular training updates

The opportunity to attend additional training as appropriate
An opportunity to attend corporate volunteer events and activities (at least 4
times a year)

Reimbursement of ‘out-of-pocket’ expenses

A CRB disclosure check (if appropriate)

Recognition of long service and other achievements as part of our bi-annual
volunteer awards scheme

Appropriate insurance cover, whilst actively volunteering

An opportunity to sign up to the Volunteer 100 Club Lottery Scheme

Regular corporate communication via the staff & volunteer newsletter ‘Wagtales’
(monthly)

Appropriate resources and equipment to be able to undertake all aspects of the
role

The support and guidance of a dedicated Volunteer Co-ordinator

A comprehensive volunteer policy and associated procedures

*Please ask your service manager or the Volunteer Co-ordinator for more details
or to see copies of any of the above documents.

				
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Description: Volunteer Opportunity